Xiaomi India Complaints & Reviews

Mi max mobile service given on 22.05.2019. Battery problem raise in service centre. My side battery change willingness. Service centre provide 3 month warranty. Mobile automatically restart on 16.08.2019. Next day service centre reach my complaint raise but service centre warranty not eligible. Battery pin and board pin damaged. Service centre reason battery is physical damaged.

17.08.2019 check the service bill battery number and battery number is difference. How to complaint the next steps.

Dear sir/madam,
I have ordered mi led tv 4c pro 80 cm (32) via www.mi.com and received the product yesterday @3pm approx. I opened the box to ensure the everything is in place - i bought this for my sister as a gift. While opening the box i noticed the screen is broken, immediately i have sent email with the images and called the customer care to highlight the issue. I have attached the images below.
I called the customer care...

Sofia service center, nalstop, pune, india is running a fraud service. Even if the phone is under warranty they take the phone inside and come back and say the issue is due to water and it is not covered under warranty.in front of me they did it to other 3 people and myself.

They are running a ponzy scheme.

I know very well that there was no water involved as i keep my phone very clean.

He showed me some moisture after coming out of his secret service area and shouted saying i cannot step in there.
How can one trust if they are not opening the phone in front of me. They are here to prove the customer wrong.

I raised complain 6 aug.2019 and got a service token no. Someone came and after inspection of led tv said me that screen pannel has to be changed bcoz this is faulty. And i will come within 5 to 6 working days. But still noone came so service is getting delayed. I also called to customer service care no.. On this no someone is doing fake promises regarding service date and countinue delaying with new excuses.

My xiaomi's phone poco f1 was facing a issue of display of restarting the phone again and again. I went to the service centre and showed it to one of the executive he then told me that my phone's volume key needs to be fixed they are damaged and he told me that this is the closing time of the service centre so please come on monday (12/08/2019). Then i went back there on monday then showed my phone to another executive present there, he told me that it is the problem of software so we will reinstall the software. I said that's fine so whatever you want and make my phone working. But when the executive removed the sim tray of my phone the phone was working fine he tried dining this step several times and the result was same that after removing the sim tray the phone worked fine. But still that executive told me that sir the problem is in software nothing else. I still said fine no problem you might know better then me, go ahead. He took the phone in the workshop area and then another executive came and told me that the "problem is neither of volume let's nor of software, the problem is in battery, the battery needs to be changed and that is chargeable". Then i refused to change the battery, and when i reached home the phone was working fine.
Service center name:- mi service center noida (3st)
Location :- sector 18, noida, uttar pradesh.

Hi Everyone,

this is mobile phone model mi note 5 pro
my name is bunty bagdi and my email id [protected]@gamil.com and also my mobile number [protected]
.In my mobile phone display come in yellow spot.
I call to customer care number they give me some idea went to gallery.
then I reach to the gallery on this date 14 august 2019 time around 3.15pm and store location in chakala near weh Andheri e.

mi store told me that mobile phone is warranty but you have pay charges on display.
I ask for reasons why would I have pay charges because my mobile phone is good condition there is no any break and display.

Hence mi company is they cannot solve the problem. whom I blam about my mobile phone who will take the respnsibilty.
kindly changes my new mobile display or either changes my mobile phone
because I am already using to two mobile phone mi company only

Kindly do the needfull

Regards
Bunty Bagdi

Dear team we buy mi redmi note 7 pro mobile from 55 days ago but my mobile was charge two days before as such we contact mi service centre they said some parts not working in the mobile as such they replace the particular parts also said it is caused for manufacturing defects. As such we ask their customer service but they are not responding our query. Kindly help us

I ordered tv 4a pro ansd they came to install that tv once they areee don with it tv get automaticallly off after few seconds i again call your system engineer he come again and told me that it motherboard is not wroking properly how you guys send product without even checking, i want replacement and now online their is no option for replacement i dont want to repair new tv that is just come not even a single day passed.

Its not a way to treat their customers who order online and they send a product like this whose main part like motherboard is faulty.

I bought this mob around 5 months back, from the beginning itself, my phone used to get auto off, even while using internet or at the time of calls also.just four days before on 9/8/2019, evening while i was on a call, my phone got switched off and it doesn't got ON anymore, on 10/8/2019, I have taken the mobile to Redmi Service Centre at MP Nagar, Bhopal, MP.They checked and informed the complaint is on "Motherboard' and it will costs around Rs.5510/- for the repair.I agreed for the same and given for the repair.They had confirmed, it will be ready and delivered on 13/8/2019 morning.I made a call on 11 am to the service centre and the reply i got was highly irresponsible and ignoring.They were yelling at me that, it will take another 6 days for the repair.I directly gone to the service centre and taken back my handset.

Is this the way a customer should be treated?
Is this the so called "Service" is meant for?
Is this the way a brand is treating their customer?
How pathetic it is? No value for time?

Ultimately, i lost Rs. 16500/-(B coz i purchased Redmi Note 5 Pro)
Those who are reading this, please be informed, never ever go for this brand.In the service centre itself, I have noticed - Around 25 Customers are coming within 1 hour and about 85% of the customers are having the motherboard issues.This brand and there services are all useless.It's a great lesson for me as a customer.

This is to inform you that, i am disappointed and frustrated with my recent experience purchasing a mi 4a pro tv from mi website.

On 6 aug 2019, i ordered mi led 4a pro tv and payment done by credit card on date 6 aug 2019. However, it did not arrive within the stated time frame. I got delivery details message then i called delivery boy he said i will deliver tomorrow morning then i called morning he said i will deliver your product in evening then i called evening he said i will deliver tomorrow morning and this false statement was been given by him for last two days. So that seems to be very irresponsible to wards the customer and that delivery boy had no manners to how to talk and he making me fool. Please take strict action on delivery service

The product was order as a gift to my sister on his occasion of birthday, so if the product which i have order doesn't meet the happiness and emotion of individual. Reaching this product after those moment will be not consider a value of customer
I paid rs.12, 898 for this item and i still want it,
My order number is [protected]. I expect to receive the product with no further delays. And please take action on delivery team. Please delivered my product otherwise refund my paid ammount.
Mi company has no value for customer and they not replying on mail.

Regards,
Abhishek rane

I have stored my important information like messages, gallery photos, recordings on mi cloud 2 days back to format my phone. But now when i want to retrieve my information to store or sync in my phone back.. The app is not providing any option and only asking to purchase more cloud space.. Y it was not informed previously that to restore your data back we need to purchase some plan.. It is a theft of my information by xiomi cloud fraudently

Hi
Myself is a customer of your products. On 11/10/2018 I purchased a new note 5 pro mobile phone. After using, now a days I am facing some problems about the phone.
1.It's over heating during the charging.
2.The full phone structure is bending day by day.
I contact with my nearest mi servicing centre (Akash Ganga Complex, Manjushree, Haldia, West Bengal.) but their opinion regarding my issue was not satisfactory and they could not solve my problem.
My mobile is just 10 months old.
Please do the needful. My phone under warranty period .

I had purchased mi note 4 a year back.Even in less than 14 months the battery of my mobile start draining quickly.When I visited your service centre at Sagar complex Jamshedpur the receptionist told me that your display also needs to be changed which costs around 4200.I insisted her to change the battery of my mobile without changing the display she refused to do so siting about company policy.I don't feel any problem with the display of my mobile which is working fine.

My poco phone network disconnected frequently and switch off also after they diagnosed my phone they tell me that ur something seal is broken, some employee vikas kumar in noida sector 18 service center and also don’t talk to me properly n not gave proper information i’m from army family and they doing like that its not acceptable. My phone is new and not broken i think they broke by mistake and blame on me

My new handset model number is mi note 7s 3/32 variant..
Only one week buy handset but this model is very high rating hanging issues and heating issues...
Compare to note 7... Note 7 is better then note 7s...
What is the solution?
Plz kindly solve my problems or replace my handset..
Send me the solution or call me [protected] [protected] my number.

I bought mi model mei7s on 14/10/2018
It is curving now automatically and yesterday screen closed automatically. You all know i have still warranty but when i visited service center, they said rudely that it will cost 4700 to fix.

Fyi it has not fallen off, not cracked, not any physically damaged so how i am being charged to re-pair it. This is ridiculous. So i am posting this issue with your dirty service center details at chandigarh and all the pictures on social network so no one can experience the same in future.

I order this phone on aug 5. There was an offer that if i make the payment through icici credit card i will get 1000 rupee off.
When i ordered it for first time, due to gateway error i couldn't place the order... So i place the order again.. This time order was successfully placed. But i didn't get the 1000 rupee off which i suppose to get.
I raise a complaint regarding this so i got the mail from mi that you'll surely get cashback according to terms and conditions. Later on they denied to give me cashback by saying that you placed the order twise and it is one time use... I'm trying to explain them that first order got canceled.. So i should get it on second time.
I'm asking for the money i deserve, please help me here.

Order id: [protected]

It hasn't even been a month and there is a problem with the display of the phone, half of the screen gives black tint. The display is in the bad condition and the phone has no physical damages, not even major scratches as it is not even a month old.

I went to the mi service centre and they said that this problem is not included in the warranty and that the screen must have been pressed with force and they said nothing could be done about that, i will have to pay for the damages.

This handset is in a1 condition and is clearly a quality problem within the phone.

This phone should either be replaced, or given a refund of.

There are software related issues in the device which restricts the user to open any application. Security has stopped or maa has been stopped. Messages are displayed. The phone completely freezes and gets heated. Also the rear camera lens of the redmi note 6 pro bulges put. Owing to which there are frequent lens breaking issues. Even after lens replacement from the xiaomi authorised service centre, there is dust particles entering into camera lens. This results in colour fading of the camera lens. Loss of customers valuable time, money and data is not valued. Completely dissatisfied with this device and also with the customer after sales service.

I have purchased redmi note 7 pro online on 3 months before.
Suddenly yesterday screen of my handset started flashing. And gets off completely (Though it flashes sometimes in between when i press lock button or taps the screen).
I showed my handset to service centre as it is in warranty, they informed me that you need to change the display because it has damaged. They told me moisture is the reason for the damage.
Display will cost around 4600 to 5200 inr.
If your phones are getting damaged due to moisture then there is no reason to pay 15999 inr for this kind of product.
I am regular user of mi and big fan of mi products, looking forward to buy mi smart tv 42” size.
Please help me out with this.
Please note that, i have not made any water damage to the phone.

Yours faithfull
Sanket phadtare