Xiaomi India Complaints & Reviews

I bought this mob around 5 months back, from the beginning itself, my phone used to get auto off, even while using internet or at the time of calls also.just four days before on 9/8/2019, evening while i was on a call, my phone got switched off and it doesn't got ON anymore, on 10/8/2019, I have taken the mobile to Redmi Service Centre at MP Nagar, Bhopal, MP.They checked and informed the complaint is on "Motherboard' and it will costs around Rs.5510/- for the repair.I agreed for the same and given for the repair.They had confirmed, it will be ready and delivered on 13/8/2019 morning.I made a call on 11 am to the service centre and the reply i got was highly irresponsible and ignoring.They were yelling at me that, it will take another 6 days for the repair.I directly gone to the service centre and taken back my handset.

Is this the way a customer should be treated?
Is this the so called "Service" is meant for?
Is this the way a brand is treating their customer?
How pathetic it is? No value for time?

Ultimately, i lost Rs. 16500/-(B coz i purchased Redmi Note 5 Pro)
Those who are reading this, please be informed, never ever go for this brand.In the service centre itself, I have noticed - Around 25 Customers are coming within 1 hour and about 85% of the customers are having the motherboard issues.This brand and there services are all useless.It's a great lesson for me as a customer.

This is to inform you that, i am disappointed and frustrated with my recent experience purchasing a mi 4a pro tv from mi website.

On 6 aug 2019, i ordered mi led 4a pro tv and payment done by credit card on date 6 aug 2019. However, it did not arrive within the stated time frame. I got delivery details message then i called delivery boy he said i will deliver tomorrow morning then i called morning he said i will deliver your product in evening then i called evening he said i will deliver tomorrow morning and this false statement was been given by him for last two days. So that seems to be very irresponsible to wards the customer and that delivery boy had no manners to how to talk and he making me fool. Please take strict action on delivery service

The product was order as a gift to my sister on his occasion of birthday, so if the product which i have order doesn't meet the happiness and emotion of individual. Reaching this product after those moment will be not consider a value of customer
I paid rs.12, 898 for this item and i still want it,
My order number is [protected]. I expect to receive the product with no further delays. And please take action on delivery team. Please delivered my product otherwise refund my paid ammount.
Mi company has no value for customer and they not replying on mail.

Regards,
Abhishek rane

I have stored my important information like messages, gallery photos, recordings on mi cloud 2 days back to format my phone. But now when i want to retrieve my information to store or sync in my phone back.. The app is not providing any option and only asking to purchase more cloud space.. Y it was not informed previously that to restore your data back we need to purchase some plan.. It is a theft of my information by xiomi cloud fraudently

Hi
Myself is a customer of your products. On 11/10/2018 I purchased a new note 5 pro mobile phone. After using, now a days I am facing some problems about the phone.
1.It's over heating during the charging.
2.The full phone structure is bending day by day.
I contact with my nearest mi servicing centre (Akash Ganga Complex, Manjushree, Haldia, West Bengal.) but their opinion regarding my issue was not satisfactory and they could not solve my problem.
My mobile is just 10 months old.
Please do the needful. My phone under warranty period .

I had purchased mi note 4 a year back.Even in less than 14 months the battery of my mobile start draining quickly.When I visited your service centre at Sagar complex Jamshedpur the receptionist told me that your display also needs to be changed which costs around 4200.I insisted her to change the battery of my mobile without changing the display she refused to do so siting about company policy.I don't feel any problem with the display of my mobile which is working fine.

My poco phone network disconnected frequently and switch off also after they diagnosed my phone they tell me that ur something seal is broken, some employee vikas kumar in noida sector 18 service center and also don’t talk to me properly n not gave proper information i’m from army family and they doing like that its not acceptable. My phone is new and not broken i think they broke by mistake and blame on me

My new handset model number is mi note 7s 3/32 variant..
Only one week buy handset but this model is very high rating hanging issues and heating issues...
Compare to note 7... Note 7 is better then note 7s...
What is the solution?
Plz kindly solve my problems or replace my handset..
Send me the solution or call me [protected] [protected] my number.

I bought mi model mei7s on 14/10/2018
It is curving now automatically and yesterday screen closed automatically. You all know i have still warranty but when i visited service center, they said rudely that it will cost 4700 to fix.

Fyi it has not fallen off, not cracked, not any physically damaged so how i am being charged to re-pair it. This is ridiculous. So i am posting this issue with your dirty service center details at chandigarh and all the pictures on social network so no one can experience the same in future.

I order this phone on aug 5. There was an offer that if i make the payment through icici credit card i will get 1000 rupee off.
When i ordered it for first time, due to gateway error i couldn't place the order... So i place the order again.. This time order was successfully placed. But i didn't get the 1000 rupee off which i suppose to get.
I raise a complaint regarding this so i got the mail from mi that you'll surely get cashback according to terms and conditions. Later on they denied to give me cashback by saying that you placed the order twise and it is one time use... I'm trying to explain them that first order got canceled.. So i should get it on second time.
I'm asking for the money i deserve, please help me here.

Order id: [protected]

It hasn't even been a month and there is a problem with the display of the phone, half of the screen gives black tint. The display is in the bad condition and the phone has no physical damages, not even major scratches as it is not even a month old.

I went to the mi service centre and they said that this problem is not included in the warranty and that the screen must have been pressed with force and they said nothing could be done about that, i will have to pay for the damages.

This handset is in a1 condition and is clearly a quality problem within the phone.

This phone should either be replaced, or given a refund of.

There are software related issues in the device which restricts the user to open any application. Security has stopped or maa has been stopped. Messages are displayed. The phone completely freezes and gets heated. Also the rear camera lens of the redmi note 6 pro bulges put. Owing to which there are frequent lens breaking issues. Even after lens replacement from the xiaomi authorised service centre, there is dust particles entering into camera lens. This results in colour fading of the camera lens. Loss of customers valuable time, money and data is not valued. Completely dissatisfied with this device and also with the customer after sales service.

I have purchased redmi note 7 pro online on 3 months before.
Suddenly yesterday screen of my handset started flashing. And gets off completely (Though it flashes sometimes in between when i press lock button or taps the screen).
I showed my handset to service centre as it is in warranty, they informed me that you need to change the display because it has damaged. They told me moisture is the reason for the damage.
Display will cost around 4600 to 5200 inr.
If your phones are getting damaged due to moisture then there is no reason to pay 15999 inr for this kind of product.
I am regular user of mi and big fan of mi products, looking forward to buy mi smart tv 42” size.
Please help me out with this.
Please note that, i have not made any water damage to the phone.

Yours faithfull
Sanket phadtare

I bought Poco F1 last month. It was only 2 weeks old and suddenly phone got heated and switched off while charging. I went to service centre in D-3 2nd floor, Mata Mandir road, Chattarpur, New Delhi. They told me it was motherboard issue and ask me to come back in 3 days. I called up after 5 days as I did not get time to visit on said date. They told me due to rain parts have not arrive, I called again next day and have me same ### story. I was really mad at this point and visited the store directly and again, gave me another ### story and asked me to come back next day. This is really really disgusting and the most pathetic service care from XIAOMI. I'm wasting time and money for no reason. Not a single fault of mine. WORST SERVICE CARE by mobile company.

I bought a handset just two months ago. Today morning when i set it on charge for 2hours, i found that it's not working as it turned off. And also it bent literally. To find solutions, i went to mi service center near sevoke road. They told me that the charges to repair the handset is approximately 11385/-. As per my concern i know that a handset which is in warranty when damaged or other issues happened, it is companies duity to provide free service to customers. So, why should i pay for this???
My job no - wxin[protected]
Purchese date - 12.05.2019
Model - redmi note 7 pro 4 gb 64 gb

My battery getting discharged in only 2-4 hrs
New phone bought below one month
I have already changed the newbattery in mi store but no change it is not even getting 8 hours it is a new phone bought from flipkart i am feeling very worst with this change my phone or repair it otherwise i get my full refund i can complaint in consumer forum if you're not

Dear xiaomi,
I faced a lot of problems due to your mobile phone and your service.
My handset isxiaomi redmi 6 pro. My handset is in warranty. I visited service centre 5-6 times for problem of half display not working. But i did not get any solution…this is very frustrating.. And worst service…the basic and main feature of any mobile is calling…and email if that feature is not working properly…then what is the use of your phone???
When today i am going there that he said we sent reports to xiome company and they said display is not in any services centre…means again you wasted my time…my mobile is in warranty else give a replacement for my mobile…. You just cannot solve such a small problem???
Don't try to make me fool. We are given you full money. Or give me a replacement for my mobile…. Really worst service from readme and worst product.. I cant trust now…
Else i m filling a complaint in, jago grahak jagao, consumer court and consumer foram.

Sir. I bought redmi note 7 pro[protected]
Sir my phone is not properly work especially network. My phone's network automatically lost. Then after some time (10 to 20min) my phone is automatic restart then my phone is doing properly work. After sometime this condition again my phone (1 day 2 or 4 times)
Sir i record this problem in other device.
And my phone already has repaired in mi center (Prayagraj). Sir plz kindly request replace my phone. Sir i face lots of problem sir.
Imei -[protected]
Model - note 7 pro (4gb+64gb)
Name-pushpendra singh
Handsets/xi4wxfa/mi
Hsn: 85171290

I ordered an mi neckb and bluetooth earphones using mi app on[protected] and received my product on[protected]. There was some problem in my received product so i submitted it to the service centre of mi located at rudrapur uttarakhand 263153 and applied for replacement. It's been 10 days since and i haven't received any replacement yet. Further the customer service representatives are of no help either they just say it is out of stock however they are selling it on site. This is just simple harassment by this brand.
Order id - [protected]

I purchased redmo note7 on 26th of may, and after couple of weeks i noticed battery backup of phone is not lasting even for 10 hours. I visited nearest mi service center thrice since july 13, on my first visit they said the issue is with software, and they updated the software, issue still persist then i again visited service center, this time they said we have changed fpc card, even after that battery backup didn't improve, on my third visit on 27th of july, they took my phone and kept it on monitoring for 4 days, and returned my phone saying there is no issue detected, hence we can't do much. But i am still facing the issue full charge mobile is lasting for 6-8 hours only.

I ordered a handset redmi note 7pro of r's 13999 which was prepaid on 12 july 2019 but my ordered was cancelled as delivery guy rejected my exchange on 15 july 2019. I have made number of complaints to mi support team regarding my refund they keep on saying it will be coming to my account soon but till 4th aug 2019 i have not received my amount by mi. The support team tell me always that your refund has been raised early but i not yet get my refund back i always get the same answer from mi team.
Mi compliant id woin[protected],
Mi refund no. [protected]