Xiaomi India Complaints & Reviews

Hi team,

I got the phone on 11/03/17 and after only 15 days i face the problem of screen flickering & i have given my phone to flex centre in kormangla 5th block bangalore on 21/04/17. After two days i went to collect the phone after replacing the screen they said its fixed (How can you replace a phones screen without knowing the problem you guys really have some professionally trained people) but when i checked it had the same problem & they said they need 2 more days. From thereon the 2 two day story continues till now. Is it the level of your service. This was the first time i got a mi phone & is the worst experience of my life. Will never recommend it to anyone.

Job no.- wxin[protected]
Imei: [protected]
Invoice no.[protected]

Please do the needful asap & revert back on urgent basis.

I cant understand till now how a brand new phone can have problems like this. This handset is second hand for me now.

Regards
Ramandeep singh
Mob: [protected]

Sir
Mera phon redmi 3s prime ka sirf charging jack kharab tha to banne k liye apek service center sarvochhaya computer kasmiri gate 2nd floor near bada guruswara katras road bank more dhanbad 826001 me babe k like diye the lekin ab mera mobile on rehta hai or screen me kuch dikhta nhi hai... Jabki mere phone me sirf charging problem tha plz help me
[protected]

Dear mis or sir.

i have a common problem for this smartphone and it will be fixed in 3 months.

my name is Omri Danka, im a tourist in mexico city, i baught in mexico city at wallmart store a xiaomi redmi 2 pro model smartphone less than 3 months ago.
I sent the smartphone to the guarantee company (Brightstar Company) diagnostic, and they ltold me the problem is with the camera device and explained to me its common problem, they said that in order to fix it they need to order a new camera device from china, and it will be delivered and will be fixed in around 2 months or even later, they arent sure yet.

im willing please to get a solution .

please contact me by mail : [protected]@gmail.com
my temporary phone number : +[protected]
or Permannent phone by Elinor(My sister's permanent phone): +[protected]

Thanks in advance,
Omri Danka.

Very pathetic, poor, dissatisfied, useless phone, use less people of your call center, firstly no body picking up phone if pickup talk rudely, I really did mistake ti purchase this phone opportunity and vivo are the still better option.from first day till now i am not able to use contact searching. Gali Dena ka Mann karta ha, regs Naveen [protected]

I bought redmi 4a on 27th april. 5 days to be shipped from booking date. I got shipments tracking details of fedex but when i enquired they told me that they hadnt recd the shipments even on 5th day. Again they hadnt mentioned that extra days apart from shipment days on mi site

I heard a lot if people are facing the same issue.

Fedex booking id[protected]

Resolve asap

I purchased the said mobile from flipkart vide tax invoice no. F0yqg[protected] dt.24/01/2017. My order id is od[protected].
This is completely faulty handset, having problem from day one. It hangs quite often. Get switch off on its own anytime. And doesn't starts at times if we try to power on.
First when i called flipkart they said we need to call the mi call centre and they are unable to help. Subsequently i called the mi call centre twice and they advised me some steps for software update which i did as per their instructions. But the same problem persisted. Then i visited local mi service centre twice they did something to it and said that now it will have no problem. But till date i am not been able to use this phone despite paying rs.10999/- for a new phone. I immediately want a replacement or refund.

I am a user of Redmi 4A. This is just 2-3 week old..
Now I am facing two main problem-
1. When I insert my old memory card which is stored with many photos.. but I unable to see those photos through Gallery option.. I just took my phone yo nearby service centre but they unable to help me out..
2. Every photos which I either download or collect through sharing devices, automatically vanished within 24 hours.. I am unable to find it out again..

I have purchased mobile on 28thapr, its clearly mentioned as 5days shipping and didnt mentioned delivery time. I thought it will take 5days to delivery. When i asked the customer care on 2ndmay, there are simple telling 5days is for shipping. We dont know abt the delivery, it wil ltake 5-7 business days.
It means total 10-12 days to delivery.
When asked, there this is the standard delivery policy. I asked where you mentioned that, ther egien "HTTP://WWW.mi.com/in/service/preorder_info/". in this # is not delivery time
Customer care guys mr. Vonette and mr. Nabeel are the # peoples in that. There are simple telling this is our std policy. We cant do anything. Wven we have to wait long time for there response.
Here is the chat with these peoples.
Vonette : but in pre-order bookings it takes 5 days only for shipment. I am really sorry to hear that you did not notice while you checked regarding pre-order. As the standard delivery time is 5-7 business days, it is not mentioned in the portal.
Me : if you are keeping 5days shipping, then why cant you tell the delivery time
Nabeel : this is the standard time lines. I request you not to use profanity over the chat or will have forced to disconnect the chat.
Its my humble request dont buy the mobiles on the mi site
HTTP://WWW.mi.com/in/

Worst customer care

Dear ceo of mi
I want to inform you there are many peoples who buy your products (Mobile) and sell them than mrp price this is happening because you are provided limited stock.
Who really wants product if buy chance they don't get it into sell then the go for third party (Those who are selling in more than mrp).
So please i request you to provide your products in larger amount so your customers will be happy.
Thank you
Your customer.

I am a dissatisfied User of MI-4I phone.
IMEI Number: [protected] & [protected].
I bought the phone in Oct 2015, and I was really happy with the Phone but One day, the phone was getting charged and all of sudden it switched off and It was not reading any network.
After showing it to Service center, they proposed to replace the motherboard worth around Rs 7, 000.
They also informed me that after sofware update, the IMEI number got deleted from the device.
Now for a 9, 000 Rupees phone do you really think its a wise idea investing 7, 000 per year.
Even after replacing the motherboard nothing is gauranteed after 6 months.

I am so pissed off that I would never suggest anyone to go for this phone.
Even people warned me before buying this phone. It was my fault trusting your brand more than their reviews.
I am right now only writing this to you to take immediate actions to fix bug like this and get my phone repaired ASAP.

Looking forward to hear from you soon.
My contact no [protected]

After update of MIUi8.2.4.0 battery getting full heat while charging and taking 5hrs to charge and showing battery health as unknown working, please guide what to do, I am getting fear that battery may blast.
And also some time out speaker not working

Redmi note 3 Navigation keys not working properly sometime it works or sometimes didn't work. I have bought on 1st October 2016
Please let me know if I can claim through warranty or guarantee
If not what is the solution to get rid of this.
Is there any nearest service center of MI.
I have tried to reboot but problem still there.
I have also cleared all data from "talk back" but problem still not solved.

A few minutes ago you called me. And asked for same problem that i had told tomorrow night. I want a update that's it which have a lollipop and volte update that's it. I don't want to go to service centre. Because the service centre is very far from my house. Plz solve my problem as early as possible.

My handset is redmi note 4g plus single sim

Thanking you​
Yours sincerely
Rohit malick
Rohitm9. [protected]@gmail.com
[protected]

Ref to mi. Complain no[protected]. Dated 18-04-17..
Due to wrongly updated imei in record by a service center, after change of mother board so other service center not providing worrenty services to my phone.
After along wait since 18th april17.. We r now planing to file aleagal complaint against service center and company.. Is it only option remains open?
Or else any one from service team not bothers to resolve company mistake...
[protected] vijay

I hv given my red mi note 3 to nearest service center.. It has mother board problem and it comes under warranty period... One month has been passed but they have not yet repaired my mobile.. And when i call them the cut my my phone.. This is ridiculous sir... They don't listen our problems rather they cut our calls.. Plzzz take immediate action against them..

I placed order on MI redmi Note 4 mobile on 21, April, as per company policy they will delivered with in 5 day, on Sunday I got message form Bluedart they will delivered on 24 April that's by I planned to go my home and apply for leave Friday I am traveling to my home but still I didn't get my mobile there is same status from Saturday I try to contact to Mi team but The have no satisfactory answers but I will really heart If I did no;t get my mobile on time what should I do they told only sorry for any inconvenience but that is not satisfactory for me I request to team i want my Mobile till Friday otherwise I need Compensation still they don't know when product will be delivered I fell being cheated Hope so After My this complaint company will take action otherwise they don't care of government policy

I placed my order from Mi official side http://www.mi.com/in/

I made purchase of redmi note 4 (4gb ram/64 gb in build) on march 01, 2017. Since the very next day i plugged in my earphone it did not detect. I try to restart the device and plugin once again but no help!.. I visited to nearest authorized xiaomi service center in malad (W) which was not organized and the staff was rude to provide correct reason for the fault. After submitting the phone to technical support they performed factory reset and after 1 hour they asked to check if it is working fine... It worked fine then and after 1 week same issue occurred. I emailed my concern to xiaomi and also visited the service center and same whole process took place and somehow it worked... To my anxious i asked the staff at service center for root cause of this issue, he said it needed the update to be installed which they did and told me if the issue persist then we have to replace the motherboard.
I was shocked with the answer of replacement of motherboard for 1 week old phone which really disappointed me to the core.
I received callback from technical support team of xiaomi technical support team asking about the issue... I explained the entire scenario of how i been dealt with the service center staff and unsatisfied resolution given to me for changing motherboard.

Today april 26, 2017 after 1 month 26 days of my purchase of this device, now my phone has new problem wherein whether the earphone is plugged in or not it always shows the sign of earphone been plugged on notification bar... I am very sad with such kind of experience with xiaomi... I tried to several time to restart my phone but no good...

Now my only appeal to xiaomi is to offer me replacement phone as i have lost trust with the device that i purchased from xiaomi or else to refund my hard earned money which i wasted behind this useless product which never come to standard expectation of consumer.

I purchased an Mi ear phone worth Rs. 999/-, however the same got defected after few days and was not replaced/repaired as I had lost the box of the ear phone, however, i had the original copy of Tax Invoice but the company denied me on the basis of their internal policy. When i asked for a hard copy/soft copy of the policy document, on the basis of which my ear phone was not replaced, I was denied to be provided by the same.

My purchase redmi note 4 mobile device in 10 days back, but device bottom side problem in bottom back side on the mobile, my complaint in redmi customer care and my nearest service center, not responsible in service center and careless answer and tell me to talk to redmi customer care persons, my purchase in mobile kadapa district main showroom in big c mobiles, i disappointed mobile charging is slow and display is very very poor performance in mobile. Speaker sound is no clarity and distant bent. Pls slow my problems.

I am unable to service my mobile due to the service center represented that the mobile was broken and it was not going through under warranty. But i was not broken. There was some problem on home key. My warranty was valid till 31.08.2017 and the imei no - [protected], [protected]. Please check and verify and take the necessary action.

Regards
Reenibas padhy
[protected]@gmail.com
[protected]