Xolo Complaints & Reviews

I haven't received any response from Xolo customer care regarding replacement for my Xolo mobile which caught fire on 11th February 2015. Though I have repeatedly called customer care and written to the company, they have been rather unresponsive till today. I am only seeking only a replacement of the product since this is coming under the warranty period.

I lost my mobile hand set XOLO Q3000 when boarding into to the BEST BUS 125 on 3rd May, 2015 at 05:20 pm during I was going to Mumbai Central to Prabhadevi. I found theft of my cell phone while in journey in the same bus at Tardeo. Request you to please help in tracing my mobile handset stolen in BEST BUS as details given above.

Sir On 20 june, 2014 i purchased a xolo q 1200 and after 2, 3 months its has an battery backup problem.after 5 month its battery swell and screen is getting out of the phone. So i submit it on service center . they repaired it and return it to me after 10 day bt my phone condition was not gud it was repaired badly.( in looks ). After 1 month it has an heating issue. If i open 1 or 2 app it heat a lot.i have complaint regarding this that i want a replacement of my phone as it was a manufacturing issue.i have written complaints regarding this by mail at with all necessary details but ur company does'nt reply any one of them. U guyz care about the company reputation or not. I am very disappointed with my decision of buying a xolo phone. Kindly look into the matter and replace my phone.i don't want to file a legal action against xolo bt i[censored] don't take any action then i have 2 do this. Prince Model no -xolo q1200 Contact no -[protected] email address- [protected]@gmail.com

Submitted my mobile for repair Vide Complain No:[protected], where in verbal estimate was given on basis of it is was assured that the phone will be repaired. Next week received a message that the mobile was repaired and collect it from the service centre. On visiting the centre understood that the Phone is not repaired. The service centre was unable to give any feedback again after follow up new complain / request for repair was raised. the same status again. Received message that phone is repaired collect from the service Centre. Again on visiting the service centre receive a feedback the phone is returned without repair as spares not available. All the 3 visits have taken almost 60 mints of my time as the service staff is very slow and rude with the customers. They behave as if they are making favour on us by repairing the phone. even after 1 month the status of the handset is the same.

I bought this phone(Play 8x 1100) some time in October 2014 and had to go to the service center within a week with the Mic problem. They kept my handset for 45 days without a resolution. Finally I got it in November and within 3 days o[censored]se it was back to the same. I have given it for repair thrice at the Thane service center. The fourth time they replaced it with a new handset in December. Now it's April and the same problem haunts me all over again. I am tired of going to the service center where those people are not co-operative and extremely uncouth. I never get any updates from them. Xolo/Lava You have to address this issue and come to a resolution.

I have submitted my phone to xolo customer care since march. I got my phone back on 2nd april. But i discovered that the replacement was made with a defective part. so i resubmitted the phone on 6th april, which was sent to delhi till today i have not received my phone. From 20days long i am hearing that they are waiting for the part to arrive(Delhi HO) The company makes a fifteen days policy of service but its been months for me. I purchased the phone at 13000 and they offered me XOLO omega 5.5 by pay additional cash of 6000 which MRP is 9999. I would be highly obliged if i could get any help from you guy my new workorder nymber is[protected]

FOR XOLO Q3000 IMEI NO = [protected] my complain number is[protected]dated-24/4/15) their is authorized service station Akshar commnunication in Ankleshwar (Gujarat) .. their is replacement of speaker & ringer on date(27/4/15 at 5 pm) given me phone for one day trial but it is not working properly when today (28/4/15) i visit the service station to return the phone sending through a company but they did not accept by saying that it is out of warranty. my bill date is 26/4/14 i complaint the phone on repair 24/4/15 and they replaced the speaker on 27/4/15 and without satisfied me they are not accepting after one day off trail but phone having also under problem .he is saying that job sheet is completed so we are not accepting the phone. i strickly required the phone to be repaired under warrenty because my phone was given to service station before my billing date and this is regarding same problem not another. waitting for positive soloution for company better progress with coustomer service satisfaction. Regards Ashok R Patel [protected] [protected]@gmail.com

my complain number is[protected]dated-24/4/15) their is authorized service station Akshar commnunication in Ankleshwar (Gujarat) .. their is replacement of speaker & ringer on date(27/4/15 at 5 pm) given me phone for one day trial but it is not working properly when today (28/4/15) i visit the service station to return the phone sending through a company but they did not accept by saying that it is out of warranty. my bill date is 26/4/14 i complaint the phone on repair 24/4/15 and they replaced the speaker on 27/4/15 and without satisfied me they are not accepting after one day off trail but phone having also under problem .he is saying that job sheet is completed so we are not accepting the phone. i strickly required the phone to be repaired under warrenty because my phone was given to service station before my billing date and this is regarding same problem not another. waitting for positive soloution for company better progress with coustomer service satisfaction. Regards Ashok R Patel [protected] [protected]@gmail.com

Hi, I purchased my XOLO Play 8X-1100 on 8 Nov 2014 and in April 2015 I found its MIC not working completely. The person at the other end of the call was not able to listen anything. I have submitted my mobile to the official service center We Care Mobiles at Gandhinagar, Gujarat on 16 April 2015. IMEI No.: [protected] Work Order Number:[protected] After waiting for a long time, I received a call on 27th April 5:30 PM from XOLO customer care that the repair is taking longer than usual and they are ready to replace my mobile with latest version i.e. Omega 5.5. However when compared with my current model (i.e. Play 8X-1100) I found that all the features were lower. e.g. 8X-1100 has 2 GB RAM, while this one has 1 GB RAM similarly 1.7 GHz Vs. 1.4 GHz processor, 16 GB internal storage Vs 8 GB internal storage, 5 MP Vs 2 MP front camera. The person who called also informed me that even if they repair my phone, there might be some other issues with it which may lead to issues in future and I would be out of warranty by that time. And he was trying to convince me to accept the offer to accept the downgraded version. Please note this is absolutely unacceptable and I am happy to get my original phone repaired and returned to me. A happy and proud customer was let down by the statement that you may face other issues with the phone in future. Even the phone is not repairable, you should offer same or higher model and not the downgraded model which is almost half of the price of what I have paid for. Also I am promised to get the repaired mobile in 15 days. Please help! Thanks, Keyur

My Xolo - model Play 8X-1100, has been submitted for the second time for the same complaint of on/off button, volume button not working, as well as Charging issue on date 03.04.2015. ( Last work order no.[protected]. No response and feedback either from service centre and Customer care. I am feeling bad, why did I purchased Xolo? After purchasing this phone, most of the time it was with Xolo care only. Please either replace my phone or Rectify the issue and Handover my handset.

M/s Xolo, I am facing battery related problem in my Xolo Q1020. I had purchased Xolo Q900 and after some time it was starts heating. Your Xolo Service centre unable to find that problem. Then I was suggested by M/s Xolo to take exchange offer By giving 5700/-(Through net banking) get new Xolo Q1020. I agreed and take that offer. Now, the battery of Xolo Q1020 was expose slight and Xolo service centre operator asked that they will not provide any warranty against this. After putting a mail request to Xolo, one telephonic discussion happen they refuse to change battery. I am facing this problem twice and this is not acceptable how they can refuse to change battery if i am using genuine parts. I am using charger provided by you, and if this kind of failure happens many time. Please see the attached images of bill and battery and do the needful. Best Regard, Naveen +91-[protected]

Dear Sir/Madam, I want to inform that my mobile XOLO (A500 club), EMI No- [protected] & Date of Purchase- 26.5.2014 was getting switch off in several intervals of time. And in this regard i have personally submitted the phone to your branch office(Behind Desire Hotel, Red Cross Market) dated 10.04.2015 to detect the problem and diagnosis of the same. After 7 days( i.e 17.04.2015) i have collected same but regret to inform that same problem yet coming. Hence today again i have deposit/handover my mobile at your branch office(Railway Road, Near Over bridge).So please share with me the actual problem of my handset and why it is Taking so much time to repair as due to this i am suffering a lot. Also Note my grantee period is going to complete dated 26.05.2015. If problem will not be solved by your branch official up to grantee Date then your branch/concern person will be responsible to repair the Same at their own cost.Now i hope your kind support and quick action in this matter so that our trust can be make on your service. Above mail already done to your customer care id dt. 22.4.15 and a reminder dated 24.04.2015. But still not a single revert received from your side. Please take this matter seriously and do the needful...

Rinku Jinesh Shah 953/1, Sector-3 D, Gandhinagar-382016. Gujarat. Mo: [protected]/ [protected] Email: [protected]@gmail.com Date: 21.04.2015 Dear Sir/ Madam, On 20.10.2014 I purchased XOLO-Q 900S (IMEI NO: [protected]). Work Order No:[protected]. I made this purchase at Kore mobile at (shop no. B/12, Ground floor, Sector- 21), Gandhinagar, Gujarat as Rs.8800/-. Unfortunately, my mobile phone has damaged due to an accident and its Touch pad damaged. To resolve the problem I went to Xolo care available at Gandhinagar (We care Mobile Service, 106, Forst Floor, Shalin Complex, Sector-11, Gandhinagar-382024. Gujarat) and given my mobile for repair as on 06.04.2015. As now today (21.04.2015) Wecare Mobile service person called me and told your mobile accessory has not available in company, so now you can choose either take back this damaged mobile or you can pay[protected] Rs. to company will provide new upgrade mobile. But I am not able to afford that much amount. So, I require you to confirm whether you will arrange for replacement the damaged item or will reimburse me for the cost of mobile. (Still it is under warranty period) I look forward to receiving your satisfactory proposals for settlement of my claim within seven days of the date of this letter. I look forward to hearing from you by return. Enclosed are copies of my records. Please contact me at the above address or telephone number. Sincerely, Rinku J. Shah

Dear sir/madam, Mai Puneet, Maine xolo 8x 1000, 24/01/2015 ko kharida tha, lekin kuch dino baad ye fault 1-memory card not detected, 2-N/W automatic gone dikhane laga, tab mai xolo care Mayank service, code-1300340.ko dkhaya, tab unhone mujhse kaha ki ye company jayega or 18/04/2015 tak mil jayega. Eske regarding unhone ek sms bhi kiya, ab jab maine 18/04/2015 ko enhe call kiya to kahne lage ki abhi aapka set aaya nahi hai, or ye bhi ni bta sakte ki kab tak aayega. Mai aapse ye janna chahta hu ki ye kis tarah ka aapka satisfaction hai jo ki customers ki mis-guide kia jata hai, mujhe mera set kab tak milega ye date conform karein ya mujhe naya set issue kare ya mujhe or koi set lene ke liye D.O. issue karein.Mera kya fayda hua etna mahga multimedia set lene ka, jo kai kai dino tak service ke liye pada rahe. Jaldi se jaldi set ke issue ko solve kaye ni to majboor hokar mujhe consumer form mei jana pada hai.koi bhi nahi sun raha hai, ab tak mai 8=9 bar phone karke puchh chuka hu, kripya karke meri problem ko solve kare Thanks Regards-- Puneet Sharma cont.no.-[protected] E-mail id's--puneet.[protected]@dmrc.org, [protected]@gmail.com set IMEI NO.-[protected].

Hi Team, This is regarding a Xolo 8x1000 phone which we purchased few months back IMEI no. [protected]. This phone has started creating problem of heating up and then hang. When we tried to restart it went into dead condition, we reported the same to the nearest service center and they kept the phone for evaluation on 24/03/15, I received it back on 2/4/15 with the same bad condition. The phone started and hanged again then it kept on restarting and hanging even after doing a software update and change of battery as been told to me by the service center people in Pimpri (Pune) reference Work order no.[protected]. I do not understand how was the checking been done as the condition of the phone is still bad hence I have given the phone again to another service center code 1300434. They have again kept the phone on 4/4/15 and I have reported the same issue to them work order no.[protected]. Initially I liked the phone very much hence I purchased another same model for myself and used to refer this company to my friends as well but now I am doubtful myself on its quality. The phone is under warranty and I have been in trouble for almost a month now hence I request a replacement for the same as I can't trust this product anymore. Thanks & Regards, Shashank Soni [protected]

My Xolo - model Play 8X-1100, has been submitted for the third time for the same complaint o[censored]nusual heating of the handset on date 04.04.2015. ( work order no.[protected] Major problem of Motherboard replacement was carried out twice earlier & still the same problem of heating of handset is repeated. During this repairs following more problems are noticed, 1. Battery life has reduced considerable, which earlier showed more than 10 hours talk time has come down to 4 hours or so. 2. Display Screen size has reduced 3. Speaker volume has considerably reduced. 4. Wi-Fi connection drops and I have to make it ON again & again. 5. Screen touch response has slowed down and many times a character/alphabet next to the desired one appears on the text screen. The said handset was purchase on 14.09.2014 and is in warranty period. Considering above repeated problems I request the Xolo management to provide me a Brand New piece and end my agony of sending the handset for repairs again & again. Contacted Xolo call center to check when new handset will be issued & what is the procedure for the same twice, last call being today[protected]. Call center executive gives regular answer that company will decide & contact you. No clarity provided yet. I do not want the faulty handset and battery whose half the life has eroded. Please help. Prasad Karnik [protected]

Rinku Jinesh Shah 953/1, Sector-3 D, Gandhinagar-382016. Gujarat. Mo: [protected]/ [protected] Email Id: [protected]@gmail.com Date: 21.04.2015 Dear Sir/ Madam, On 20.10.2014 I purchased XOLO-Q 900S (IMEI NO: [protected]). I made this purchase at Kore mobile at (shop no. B/12, Ground floor, Sector- 21), Gandhinagar, Gujarat as Rs.8800/-. Unfortunately, my mobile phone has damaged due to an accident and its Touch pad damaged. To resolve the problem I went to Xolo care available at Gandhinagar (We care Mobile Service, 106, Forst Floor, Shalin Complex, Sector-11, Gandhinagar-382024. Gujarat) and given my mobile for repair as on 06.04.2015. As now today (21.04.2015) Wecare Mobile service person called me and told your mobile accessory has not available in company, so now you can choose either take back this damaged mobile or you can pay[protected] Rs. to company will provide new upgrade mobile. But I am not able to afford that much amount. So, I require you to confirm whether you will arrange for replacement the damaged item or will reimburse me for the cost of mobile. (Still it is under warranty period) I look forward to receiving your satisfactory proposals for settlement of my claim within seven days of the date of this letter. I look forward to hearing from you by return. Enclosed are copies of my records. Please contact me at the above address or telephone number. Sincerely, Rinku J. Shah

sir, i have purchased a xolo q 1010i on 30 apr 2014. the back button of the screen stopped working some days back I went to service centre O mobile at 15 I C road Rahara Khardah Kolkata 700118 mob: [protected], They told me your PDA along with Screen is to be changed but that will cost Rs 4300/-. When asked that it was under warranty he started seeing the mobile little seriously and then told me has the set fallen down from my hand when i said no, he told me there seem to some physical damage so warranty is void and i have to give full cash. My repeated persuasion could not convince him that set has no physical damage.Sir, try to understand the situation the set which cost around Rs 13000 is not worked for 12 months. Now this much high cost of repairing is not possible by me . I request you to please do the needful . set imei no- [protected]

Dear sir, I purchase xolo play 8x-1100 dt on 14/11/14 but after some time I have problem with handset's battery & I sub met my battery with care dated on 25/03/2015 with job oder no.[protected] & did not received my battery ason date pls.help me from deepak kalra [protected]

i have xolo opus 3 IMEI NO [protected] and i m getting network problem . i have to restart my cell phone before making any call if someone calls me then it shows out of reach.even after service same problem occurs. i m very much frustated with my cell phone so kindly replace my phone and refund my money . or else i have to lodge A COMPLAINT IN COURT..hoping for prompt action