Xolo Complaints & Reviews

hi, I bought brand new xolo q1100 on 11 apr 2014 with imie [protected]. My mobile problem description is keys not working and touch pad broken. its been over a month since 03 nov 2014 i have given for repair. i contacted service centre several times and customer care twice for only false assurances that mobile will be repaired in just two days. it has been very problematic for me without a smart phone since then . Kindly rectify ASAP.

Mera mobile hai Xolo q2000 Uska IMEI-[protected] maine 5 Bar Mobile Care main diya hai... lekin har bar Ek hi problem aata hai... ek bar Touch ka problem or is bar Display ka problem aaya hai, maine[protected] ko mobile care main diya tha lekin har roj care main Alag-alag Date bata rahe hai... koi kehta hai 20 din, dusra kaheta hai 15 din, or 4 din, 7 din. maine[protected] ko mobile liya tha or bad main Front camera main problem suru ho gaya. or care main diya uske bad bhi thik nahi huaa. or 10 din main fir se problem suru ho chuka.. bad main kitni bar care main diya lekin problem vahi ka vahi hi... bich main ek bar Touch ka broblem aaya. to fir care walo ne compny main bheja...lekin wo Front camera main jo problem tha vo to vahi ka vahi raha... Front camera main Bar-bar Dhul (Dust) jam ho jati hai... maine 5 bar jo care main mobile diya uska Work order Number attach kiya hai... main ye Mobile ab nahi lunga muje naya Mobile Dedijiye... main kitne dino se call kar rahahu lekin koi bhi thik se javab nahi dera hai... aakhir maine GRAHAK SURAKSHA main se Tips li... muje ye Mobile main hi Gadbad lagti hai... kyuki 5 bar Mobile care main bheja hai... jitna maine use nahi kiya unse jya da Care main raha hai esa lagta hai...bas main yahi kheta hun ki muje Mobile replace kardo

i submitted my mobile set Q700i for repairing at technocare service centre New Delhi on 18/10/2014. But till date I could not get my mobile. Every time they are seeking time for 3-4 days. Is it the way of providing service. Now a days of technology the service should be completed within 24-48 hr but this service centre has not done the job in about 2 months time. The IMEI of mobile is [protected]. Hence it is requested to replace my handset with new one as soon as possible.

when i was took my phone at that time i have xolo care but unfortunately i close that application and right now i am unable to find that.. I am trying to update my xolo q700s but i was unable to upgrade it and now i got a error msg that is com.android.phone is stop working please do the needful if required you may call me on [protected] b/w 12pm - 2pm anyday.

Xolo Customer Care not responding well. No Manner for talk to customer. I have an Xolo Q800. Primary Camera was not working . When i went in CC of Xolo they told me that you will got your mobile after 2 month.and they are not providing me a phone for the same. Till the date I am using to this phone without camera. Service Support is very bad. i don't have any words for your service center. Xolo can be fail in Indian market with this kind of support. Sonu Klaynia

Hi Team, I'm Xolo Q700s user the phone display is not working properly & the service centre team not responding properly. Could you please get back to me ASAP before i take a serious action on this matter. Thanks & Regards, Bhyra G Ph No. +91 [protected] Email: [protected]@gmail.com

I have submitted xolo Q700I handset on 22.09.2014 in service centre but till date i haven't received my handset it has passed 75 days from the day i have submitted my handset. i got SMS handset will be delivered on 16.10.2014 but i waiting for handset to be delivered. Regards, Sumeet Gharat [protected] [protected]@gmail.com

Hi, I have purchased a XOLO Q3000 (IMEI: [protected]) mobile on 21.07.2014 and from the beginning, I'm facing problem with the battery (Warning message: Your battery temperature anomalies, please remove the battery). Due to my busy schedule, I'm not able to go to the service centre till 25.07.2014. When I went there on 26.07.2014, they did the software update and gave my mobile back to me in 20 minutes. And again on 08.08.2014, while watching a video in mobile, display suddenly stopped working and I'm able to hear only audio from my device. So, I went to the nearest XOLO service centre (Service Point, Jayanagar, Bangalore) on the next day (09.08.2014) and gave my mobile to them for repair. (Job Sheet No 1:[protected] I have repeatedly called the service centre people to track the status of my mobile. They said that it will take some more time to repair the mobile and finally on 23.08.2014, they told me that my mobile cannot be repaired and they have swapped my handset with another Q3000 (IMEI: [protected]). I thought that my issue is resolved and the real issue started when they swapped my handset. When they gave me the new handset, it looked like an used handset and I had an argument with them. They convinced me that it is a new mobile received by them from Noida. Having belief on them, I accepted the handset and left from service centre. Again my problem got much increased due to the replaced handset. Its performance is much more worse than the earlier one. On 18.11.2014, I went to the same service centre in Bangalore again to resolve the issue with my mobile. The job sheet number as per the XOLO records is (Job sheet No[protected] and the problems mentioned in the job sheet are regarding battery backup, not receiving incoming app notifications and automatic switch off. On 20.11.2014, I called the service centre to know the status of my mobile and they replied back saying that they are sending my handset to Noida for repair. On 29.11.2014, I received a call from Bangalore service centre stating that my mobile is ready and I can take my mobile back. I'm shocked to see my handset which has got its screen replaced and the total steel outline was scratched away by the service centre people. I didn't accept the defective mobile (scratched steel bead) since the problem mentioned by me in the job sheet and the service provided by them didn't match at least 1%. So, I called the toll free number again to confirm the service provided by them on the job sheet and they asked me to repeat the IMEI number. When I told them the IMEI number, he told me that it is not my mobile and it belongs to some other person (Rajesh Kadia) in RAJKOT. So, that means, the handset replaced by XOLO to me on 23.08.2014 is really a used handset. As per the instructions given by the person I spoke to over the toll free number on 29.11.2014, I rejected the handset and asked the Bangalore service centre people to create a new job sheet stating that I'm rejecting the handset and I need a replacement with a new handset. The new job sheet number is[protected]. (Job sheet No 3). My concern is that I have lost the trust on the brand and I need my money back.

i bought a new xolo 8x1000 but after 25 days there is some issue like bubble on screen and sim1 not working i got it to service center and they call me that in your handset is a major issue and we will sent it to to delhi service center after 16 days they call me that your hanset is comes to our service center and recieve your handset but when i insert sim same problem again sim 1 not working and also that day they says that we will send it to delhi again nd my handsets body fully scaratched by 4 side of screen by service center and now till i dont get my handset back... my imei no. is [protected] and my workorder no. is[protected] and my mob. no. is [protected]

I bought XOLO Q2000L on 11/08/2014.My phone started creating problem.Used to show pop ups " unfortunately android stopped or whatsapp stopped" etc and sometimes a caller used to call but i was unable to see the name of that caller. I gave it to repair center on 24/10/2014 at Spricon technologies at Rourkela at STM complex near hotspot. After repairing i received my phone on 08/12/2014 ie.today. Your company service is bad taking lot of time to repair. IMPORTANT COMPLAINT: Phone is at good status presently but 8mp camera quality has become worse after repair.Now what should i do? Service is worst. Now i want new set (or) immediate service without any delay for improving my camera quality to original quality.

In my mobile their were screen break and touch screen problem.which i was submitted to nearest service center to c com telecommunication pvt l .my mobile xolo play 6x 1000 with imei [protected] .i have submitted on 20 october 2014 with job no.[protected] still not get response while after visiting to service center i get fake respond but when i call at consumer care of xolo, i get to know that i have submitted on 25 november 2014 with new job or workorder number and said me that i will received within a week . still i did not get response and i want my Mobile back with justice.i beg you help me !!!

HI Friends, I have very bad experience with Xolo mobile, I have purchased a Xolo Play 8x 1100 phone in Sep. 2014 but there was a dead pixel & white patch on screen, that phone was declared as DOA by Xolo that is ok, Now I have received replacement device and that phone also having the same issue, I have also reported the same thing to Xolo customer care but no one was ready to listen the issue. I used that phone for 2 months but dead pixels were increasing day by day then I have marked some mail to Xolo Ceo and some other peoples, after 2 days of follow ups my 2nd phone also declared as DOA but they can't provide me the same handset with same White color as stock is not available. As I can understand they shipped their handsets from china in limited stock only and selling in India with big margin. I request you guys don't ever buy a Xolo handset they are not doing any quality and safety test on their devices because problems increasing day by day. Really pathetic product and service.

Dear Sir/Madam, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> As per trailing mail I have sent my Xolo Q900 smartphone for the rectification of my said problems on request of your companyexecutive (Mr Sanjay Joshi) but 10 days has been gone and I have not got anymobile handset till now. As per Mr Sanjay currently they haven’t same model intheir stock and they have offered me another model (Q1010i) I have acceptedtheir proposal because I am facing more problems without my smart phone; as myofficial work also associated with the phone like – my attendance, mails, whatsaap etc. Now I am not in condition tobear more days and this is my last reminder to you if you will not take anynecessary action; then I will go to the consumer forum with all full writtencommunication proof to log complaint against your company as well as I willalso share very-very poor feedback to all the social media where ever possibleagainst Xolo Brand. Thanks &amp; Regard’s Riaz Hasan Siddiqui (M) 91-[protected] -----Original Message----- From: Riaz Siddiqui Sent: Wednesday, December 03, 2014 12:18 PM To: '[protected]@xolo.in' Subject: FW: Your query dated[protected] Hi, As you know that in these days mobile is not used foronly calling purpose but it plays a very smart role and all the necessarythings are associated with this apparatus like Banking, Railways, Social Media, Electronic Media, Entertainment, E-mail, Internet etc. Hence we called it"SMART PHONE". Today without Smart Phone life is very hard and as perthe use we have also mapped our daily life running things with this equipment.It's not only affects our personnel life but Our Business and Job are alsoaffected in the absence of this equipment. I am also one of those type of person who are sufferingwith said life living problems personally as well as officially. I already have very bad experience with your productwhich I have shared to you in details in my previous mail but now I also feltvery bad in term of your best service assurance commitment. I spoiled mylife unnecessary to just faith on your brand "Xolo". I have already shared my problem in my previous mail theday before yesterday but still I have not got any answer or Updation from you. Again I am writing you and hoping you will revert me withgood and in favor of me. Thanks &amp; Regard’s Riaz Hasan Siddiqui (M) 91-[protected] -----Original Message----- From: Riaz Siddiqui Sent: Monday, December 01, 2014 5:41 PM To: '[protected]@xolo.in' Subject: RE: Your query dated[protected] Hi, As you already know that I have deposited my mobilehandset for the resolution of said problems and as per your words you will take4-5 days for the resolution of the problem. 6 days has been gone but I haven't any update from you. Kindly acknowledge me how much more time you will take? Iam facing problem without my smart phone. Thanks &amp; Regard’s Riaz Hasan Siddiqui (M) 91-[protected] -----Original Message----- From: Xolo Care [mailto:[protected]@mail128-131.atl41.mandrillapp.com]On Behalf Of Xolo Care Sent: Thursday, November 27, 2014 5:35 PM To: Riaz Siddiqui Subject: Your query dated[protected] Dear Mr. Siddiqui, Greetings of the Day! Thank you for writing to XOLO. We sincerely regret the inconvenience caused to youdealing with XOLO Smart Phone. This is in reference to your email dated 26.11.2014regarding XOLO Smart Phone; we would like to acknowledge that we are working toprovide resolution on your concern at the earliest. However, as we checked the details of your complaint withwork order number we found that it’s in transit. Further, we would like to request you to kindlyprovide us some time as we will repair your handset and dispatch it shortly. We will connect with you to get additional details, ifrequired, to resolve the concern effectively. Should you require any further assistance, please feelfree to contact us directly at our e-mail address [protected]@xolo.in, we shall make every effort to revert with resolution at the earliest. We assure you the best of our services. Regards, Sanjay Joshi XOLO Care www.xolo.in From:Riaz Siddiqui Sent: Wednesday, November 26, 2014 5:31 PM To: '[protected]@xolo.in' Subject: FW: Handset Issue query dated[protected] Hi Mr Sanjay, As per your suggestion I have visited at your XoloService Center Branch (1/3A Yudhistar Marg, Opp. Yojna Bhawan, Near Dear Park, C-Scheme, Jaipur. Pin code : 302005) I have a very bitter experience of your service centervisit. As I have already mentioned in my earlier mail again xolo service centerexecutive denied to take my handset for the permanent solution again your Xolocare executive said they can’t do anything because it’s an Xolo Q900 modeldesign issue and they only clean the screen" but when I have shown myAirtel legal advisor visiting card to them; then they become agree to take myhandset and then issue me Work Order Number[protected]. Now you canunderstand how they would treat with general customers. Nowas per your need I am shearing you my handset w. o no “Work Order Number =[protected]”. AgainI am reminding you my Xolo Q900 handset problems – 1. Battery backup is very poor. 1800 mAh batterybackup is not sufficient with theconfiguration of Quad-core 1.2 GHz Cortex-A7 processor and HD display. Henceevery time charger is needed. 2. Handset heating problem is very high. When Iplay any game on my handset it become very hot injust 15 min of gaming. Such issue is a main reason of battery blast. SoI am specially sharing you. 3. Unsecure display and camera lens from dust. Iam facing this problem just after 3 month of purchasewhile I am sitting in an air condition office daily 10 to 11 hours. Itwill give me unclear display and when I click photo I have found dustparticle on clicked snap Requestyou to please take it on priority and give me permanent solution of my problem. Thanks &amp; Regard’s Riaz Hasan Siddiqui (M) 91-[protected] -----Original Message----- From: Xolo Care [mailto:[protected]@mail5.us4.mandrillapp.com]On Behalf Of Xolo Care Sent: Friday, November 21, 2014 3:50 PM To: Riaz Siddiqui Subject: Your query dated[protected] Dear Mr. Siddiqui, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your email dated 20.11.2014regarding your complaint for your XOLO Smartphone. We request you to kindly pay visit to any of our XOLOservice provider nearest to you and share the fresh work order number(Notification Number) with us for satisfactory resolution on your complaint. Should you require any further assistance, please feelfree to contact us directly at our e-mail address: [protected]@xolo.inwe shall make every effort to revert with resolution at the earliest. We assure you the best of our services. Regards, Sanjay Joshi XOLO Care www.xolo.in From:Riaz Siddiqui Sent: Thursday, November 20, 2014 1:11 PM To: '[protected]@xolo.in' Subject: FW: Handset Issue query dated[protected] Dear Sir, As per trailaing mail after several communication inwritten still my issue has not been resolved. I am still facing said problems. I feel very bad to write “This is the main differencebetween a renowned company and a rare company”. Thanks &amp; Regard’s Riaz Hasan Siddiqui (M) 91-[protected] -----Original Message----- From: Riaz Siddiqui Sent: Friday, November 14, 2014 5:36 PM To: '[protected]@xolo.in' Subject: RE: Your query dated[protected] Dear Sir, Thanks for your revert against my e-mail dated[protected]but still I have not got the solution of my problem which I have mentioned inmy first mail. As you have written about feedback; So I am writing asper my experience since I have purchased this handset. There are three major complaint I have found in my XoloQ900 model GSM handset 1. Battery backup is very poor. 1800 mAh battery backupis not sufficient with the configuration of Quad-core1.2 GHz Cortex-A7processor and HD display. Hence every timecharger is needed. 2. Handset heating problem is very high. When I play anygame on my handset it become very hot injust 15 min of playing. 3. Unsecure display and camera lens from dust. I amfacing this problem just after 3 month of purchasewhile I am sitting in an air condition office daily 10 to 11 hours. Itwill give me unclear display and when I click photo I have found dustparticle on clicked snap I think my said feedback would be useful for you and youwill also make improvement in you Xolo upcoming model. I wish too that my handset solution would also beprovided asap. Thanks &amp; Regard’s Riaz Hasan Siddiqui (M) 91-[protected] -----Original Message----- From: Xolo Care [mailto:[protected]@mail4.wdc04.mandrillapp.com]On Behalf Of Xolo Care Sent: Thursday, November 13, 2014 5:08 PM To: Riaz Siddiqui Subject: Your query dated[protected] Dear Mr. Siddiqui, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your email dated 11.11.2014regarding XOLO Smartphone. Moreover, we are always in receipt of customer’s valuablefeedback and appreciation. It helps us to achieve product excellence and givesus an idea to re-invent. For any query or feedback, please contact us at [protected]@xolo.in Regards, Sanjay Joshi XOLO Care www.xolo.in Dear Madam, Thanks for your quick response. As per requested by youfollowing is the service center address where I have visited for said issue - 1/3A Yudhistar Marg, Opp. Yojna Bhawan, Near Dear Park, C-Scheme, Jaipur Rajasthan, India. Pin code : 302005 Thanks &amp; Regard’s Riaz Hasan Siddiqui (M) 91-[protected] -----Original Message----- From: Xolo Care [mailto:[protected]@mail4.wdc04.mandrillapp.com]On Behalf Of Xolo Care Sent: Tuesday, November 11, 2014 2:52 PM To: Riaz Siddiqui Subject: Your query dated[protected] Dear Mr. Siddiqui, Greetings of the Day! Thank you for making us aware with your grievance. This is in reference to your email dated 11.11.2014regarding your complaint for your XOLO Smartphone. We request you to kindly share the service centre detailsso that we may able to provide resolution further. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Shikha Sharma XOLO Care www.xolo.in -----Original Message----- From: Riaz Siddiqui Sent: Tuesday, November 11, 2014 2:20 PM To: '[protected]@xolo.in' Subject: RE: Your query dated[protected] Dear Madam, As I have already written in my previous mail i.e. "We are both visited at our nearest xolo care center for the rectification ofsaid problem but your Xolo care executive said they can’t do anything becauseit’s an Xolo Q900 model design issue and they have several such complaints withthis model." If they will clear it then there is no guarantee that thedust will not insert into the handset again. Hence I am approaching to you for the permanent solution. Thanks &amp; Regard’s Riaz Hasan Siddiqui (M) 91-[protected] -----Original Message----- From: Xolo Care [mailto:[protected]@mail4.wdc04.mandrillapp.com]On Behalf Of Xolo Care Sent: Tuesday, November 11, 2014 2:06 PM To: Riaz Siddiqui Subject: Your query dated[protected] Dear Mr. Siddiqui, Greetings of the Day! Thank you for addressing your grievance to us. This is to your email dated 11/11/2014 regarding your complaint. We would request you to kindly visit our service centre so that we may able to resolve your concern. For find out nearest service centre kindly visit our website or click on the below given link. http://www.xolo.in/xolocare/xolo-support For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Shikha Sharma Xolo Care www.xolo.in From:Riaz Siddiqui Sent: Tuesday, November 11, 2014 1:48 PM To: '[protected]@xolo.in' Subject: Handset Issue Dear Sir / Madam, I am a customer (Model No. Xolo Q900.) of your reputed GSMMobile Handset Company and I have found in my handset there are so many dustparticle are visible inside the display screen and camera lens. It looks notonly very bad but it’s also affects my display and camera snap quality. I amsitting in an air conditioned office (Bharti Airtel Office) and also handlingone another company handset where there is no such issue in that handset. Ihave also found same issue in my colleague handset to whom I havesuggested to purchase same xolo model (Model No. Xolo Q900.). We are both visited at our nearest xolo care center for therectification of said problem but your Xolo care executive said they can’t doanything because it’s an Xolo Q900 model design issue and they have severalsuch complaints with this model. So I am writing to you and hoping best and positive revertwith you. My Phone Handset details are as follows- IMEI No. Slot 1 - [protected] IMEI No. Slot 2 - [protected] SerialNo. -Q900013K011838 Regard’s RiazHasan Siddiqui (M)91-[protected]

I am very thankful to you for giving replacement of cell phone. Our old phone was :- Q900 Replacement piece:- Q900s But due to following reason we again request you to give us a replacement of cell phone: 1} This phone requires micro sim cards which not yet launched in our city. 2} This phone require GSM+CDMA and old phone was GSM+GSM. This complain is send by us to Mumbai customer cell office there no response from them. Thanking You.

i bought 2nd hand xolo a600 mobile and it was already secured by previous user by xolo secure app now i want to factory reset my a600 as it is struck on switching on but xolo secure app is not allowing me to factory reset the device plz help me

On 06.09.2014, I purchased a new phone, Model No.:Q1000S Plus and IMEI No.:[protected] for XOLO which has guarantee period. i submitted the mobile in the service centre on 14.10.2014 since the phone was not working(i.e., in dead Condition). They Told me that the mobile has to be sent to New Delhi for servicing. I received the phone after service on 04.12.2014. When i received the mobile i was shocked to find that my new phone looks too old. The internal memory has been reduced to 11.35 GB which on purchase was 32 GB. Is there any option for replacing the mobile PHONE. I'm looking forward to your reply and the resolution of this matter. Please contact me by phone at [protected]. Sincerely, Rajashree

i have submitted my Xolo Q2500 hand set for repair on dated 15.10.14 with job card no[protected] regarding problem in display after 2 month of purchase at there service centre at pathankot they told me after week that company is not sending parts to them so they have to send the hand set to company for repair. After 1 month i got a SMS from xolo that my hand set is repaired and sent back please collect from service centre. when i go to collect my phone found display broken service centre ask me that they have booked the complaint in company that set is received broken in courier. On date 29.11.14 i have visited the service centre and ask about the phone they said they have not received parts from company till date. i ask him to give the set to me. they return the set to me and punched on my job card that the set is handed over to customer but not marked that the set is return to customer with out repair. now i am going to put case in consumer court regarding the issue.,

I Purchased xolo Q2100 from shop on 19th oct 14.after 3 weeks use it got problem in disply & keypad not working.then i handed over mobile to sevice center on 17 nov 14 at bangalore.after reparing the mobile it was damaged and not in given conditions.Regarding a service that I had bought of them. I raised my concern with them but the response which I got was not satisfactory at all.pls do needfull.

I used xolo A600 after six month touch panel not working. I complaint and submitted to customer service center at lajpat nagar, delhi and told me that you will get this phone after a month. I am really very surprise that they need so much time to repair any phone and further xolo customer service center does not maintain standard time frame to repair any phone. it's service center is not good and not able to provide service timely.

i had buy my XOLO Q 1000 opus handset in jan-2014 and its touch scree stop working on 5 nov-2014.i complain in service centre and they told me that your handset will go to NOIDA service centre and its touch panel will changed, and also told me that it will take 1 month.after one month they told me that you come and receive your handset.when i go to received it its colour is changed my handset was WHITE its change to BLACK.it was not new handset but REUSED HANDSET by some one else.and as i insert SIM card i received SMS that i have used the stolen handset.Also there was sms and, photos and so many data inside the HANDSET.the service centre person was also shocked and told me that " aaj kal company yehi kar rahi hai uska phone mujhe aur mera phone use".then service centre persons give me the contact no of some one at LUCKNOE centre and he told me that " aapko to ab isse hi kaam chalana padega"phone is of Rs 9750.00.Actually service centre gives me the handset of other people.having diffrernt IMEI no which is crime.i want either company change my handset with new one or refund me my money.