Xolo Complaints & Reviews

Hello I bought Xolo Q900 on[protected], thinking of it as a good brand and assuming that the company would provide me good after sales support. The handset i purchased started malfunctioning within a couple of days. It started heating furiously and restarting by itself within minutes. I took the handset to the authorized Xolo Service Center in Meerut, on[protected]. The received the handset, providing the Worksheet no[protected], stating that once dispatched to company, i will receive it back repaired or replaced within 10-15 days. So i just contacted them after the given date only. Then they told me that the complaint is still pending and my handset is at the company's end. It will take another 5-7 days. I waited for that period as well, and wen contacted again after that period, the result was the same. Every time i call them i am told that my complaint is pending with the company and my handset is still in the company. Today its more than a month and the result is ZERO. I never thought of such a pathetic after sales service from xolo. Now i can never recommend Xolo to anyone. I also tried contacting the Area Manager, Mr. Piyush at [protected], but he simply rejects the call and never bothered to respond. The first month of the warranty of my product has been over and the handset was never used by me *:| straight face. I am literally shocked by the service provided by the company, and think that i have wasted my money going with xolo, and made a mistake preferring xolo over other brands. Sir i request you to please look into it and help me get back my handset ASAP. I will be highly grateful to you.

I tried to call you so many times but you did not answer my single call in last 10 days. My self Dharmesh Poshtiwala, submitted third time my Xolo Q900 handset for servicing in Abhishek Technologies but still i did not receive back my handset.As this is the third time i got the problem & in 7 month from purchasing date, 3 month my mobile is in service center so I'm not satisfied with your service/ handset. And in February you ommitted that if again problem occur you will replace the handset. So i demand for replacement/ money back of my handset. Please find the attached Application & Jobsheet.Please answer me in Three days from the date of mail send or i will go for legal action as i already submitted same application to Abhishek Technology also.

I purchased Xolo Q700i on January 1st and in month of April due to accident the touch screen broke and I gave phone to the service center in Ahmedabad to get it repaired. They gave me an estimate of Rs 5500 and it will be repaired in approx 20 days. Now it is more than 2 months that I have not received my phone in a working condition. On calling them multiple times, they just give fake time limits that it will be done in a week, etc. On telling service center ppl in Ahmedabad that if the phone is not repairable, please let me know and give it back to me and I will purchase another phone, they say that once the phone has been sent to the company and estimate has been passed by the company, they can't get the device back and company will definitely repair it and return me back in a working condition, but no clues of my phone. Right now, I am without a phone and facing problems as I can't even buy a new phone nor I am getting my device repaired and also not getting proper reply. Please do the needful.

I have submitted by handset for repair under warranty on 19th May under work order #[protected]. yet every time i try to call the service center or Xolo care, noone knows when will I receive back my phone. This is the most pathetic service I have experienced from any company so far. Promoting new products isnt enough, if you guys dont look at the service Excellency, every soon you will perish from the marked. This is pathetic customer service. Please look into the same and do the needful.

I submitted my phone 'under warranty' set Q800 @ Xolo's Vashi Navi Mumbai service Centre after its screen went blank suddenly. Its been a month already since I have given the phone to them, and have not received it. No status is being told when I am calling continously. workorder number [protected]. submitted on 9th of June 2014; and no status update till date.

I am not able to use the mobile for one day complete use after charging the mobile for 100%. I am not able to use it effiiciently for my purposes as I have to keep charging my mobile very often as it is a new set and I have brought it recently only before 6 months. I am having the warranty card also for my mobile.

MY WORK ORDER NO.[protected] IMEI: [protected] GIVEN DATE 06.03.2014 AND SEE WHATS TODAYS DATE My [protected] SIR Only my ( U ) buton was not working and ON/OFF key Your service is very poor, the worst people are working in call-center not giving the the proper information name Ajay they are saying go in service care and give me the donken No. and service care Mr tushar is saying That the handset is not in proper condition we are going to send back I'm SPENDING 180rs FOR RICK FOR ONE TIME TO RECH THE SERVICE CENTER, WASTING MY TIME JOB TIME AND IM GOING THEIR NEAR ABOUT 17 TIME IN 3MONTH, ITS MEANS 3060RS WAST FOR NO USE, , , , BECAUSE THEY ARE NOT PICKING THE DAM CELL PHONE AND ITS GOES ON RINGING, , , , , , from last 3 month i cant receive my Cell Phone in proper condition like a Mad im just calling to call center and going to service care ________________________________________________________________________________...⇄ Now Im lossing My Patience Give me the proper feed back MY LAST WORK ORDER NO.[protected] IMEI: [protected] My CELL NO. [protected] SIR, Again Im faceing the same problem in my cell phone POWER ON/OFF key IS NOT WORKING FORM LAST 4 DAYS and touch also not responding on time it takes time to work when receiving the call THAT MEANS MY CELLPHONE WAS NOT IN GOOD CONDITION its not even 20days that Receiving my cell phone...now i need proper feed back ________________________________________________________________________________...⇄ Sir Your service-care People are saying that, My cell-phone is now out of warranty, They cant Repair it now, They will apply charges for me My cell phone was with your SERVICE CENTER for more then 3 month, , , , , , , , , , , , , After that also i got the Same Problem ________________________________________________________________________________...⇄ my cell phone was with u for more then three month in warrant period, now i got then same problem agian with in the 15 day and now your people are saying that ur cell phone is out of warrant period ...AND TEACH SOME MANNER TO UR CALL-CENTER ( EX. T.L SR. PERSON) And PLS GIVE me the reason, that why my cell-phone was with you for more three month, if you couldn't solve it . Or you people were waiting for to give me the same problem in out of warrant PLS, PLS, PLS, PLS HELP ME OUT OF THIS Now ur Service Care People are saying that your Motherboard is damage u have to pay for it How can be, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , i had problem of POWER ON/OFF key Pls give me the proper Ans...

We had purchased a Xolo A500S from Flipkart as per bill dated 13 Dec 2013. (bill is attached) It developed malfunctioning in May 2014 - the vibrate mode would not stop, the phone was constantly vibrating. We submitted the phone to Xolo customer care at Ahmedabad on 26th May 2014 (the job sheet is attached). After 2 weeks on enquiry we were told by the customer care representatives that we will have to pay for the repair. This apparently was conveyed to them by Xolo. We said nothing doing we will not pay for this since it was a technical fault. They said they will return the phone within 10 days in that case. Now it is almost 6 weeks there is no positive response from them. I had emailed on [protected]@xolo.in and they replied that they will get back to us soon. Xolo has not given us any definite information about the status. I demand that we be paid back the cost of the phone. We look forward to your support in getting this resolved at teh earliest. We are extremely inconvenienced by the non availability of this phone which we had bought based on a lot of trust.

Dear Customer, Thank you for your Email. Please share the complaint no of your handset with us, so that we can help you for the same. For further information, kindly call our toll free helpline[protected]Monday to Saturday 10:00am to 07:00pm) Regards, Xolo-Care www.xolo.in |Contact Us.[protected]Toll free) |SMS No. [protected] | From: Vikas Kumar [mailto:vikas.[protected]@32ndmilestone.com] Sent: 02 July 2014 11:12 To: [protected]@xolo.in Subject: Bad Service Dear All, This is keep to inform you that I was purchased xolo q1000opus. From starting battery back not their in phone then again its charging and hanging problems. Then on 28 June I was submitted to your service centre from their I received a call on 2 July it take 15 to 20 days for repair. Emi no.[protected]. And the of purchased you have to mentioned about your poor services then customer plan according to purchased. I need urgent support or inform me I have to take helf of consumer form if you people are help less.

I had purchased Xolo A500s six months back[protected] and its display has gone. I showed this to F1 centre in gurgaon on 28th June 14 and they said it cannot be repaired here as we do not have parts and xolo do not allow us to repair set. I am really surprised . Its already 10 days gone and there is no update on set . Now service center F1 in gurgaon say it will take 15 days .what is this ? You service in charge amit wasan also do not pick the call and now his phone is switched off .I am really pissed off with such attitude of xolo and have no Option but to go legal...will wait till end of day for your response .my complaint no is[protected] Pankaj jagga |

sir, i had bought xolo q1000 on 02.09.2013, due to some unknown reason the phone starting restarting on its own, i brought the same to xolo service centre located in kalkaji (JMV Technosol Pvt.Ltd, K-12A, Kalkaji, New Delhi-19.[protected] on 28.05.2014 (its still under warranty). the service center people told me to contact them after two weeks, i called up the toll free number and they informed me that my phone was fixed and it was pending signature by the engineer in noida. after a week, when i did not receive any information regarding the status of my phone, i went to the service center again and they told me that it will take time and i will get a text msg when the phone has arrived. since then i have mailed many emails to the customer service (xolo care, [protected]@xolo.in)no response, then i found out that Mr. Gaurav Kapoor is the service head of the entire North zone, his Phone no. [protected], i tried calling him (he did not respond, texted me instead to text him the problem), i had even texted him regarding the problems i have been having, no response and no help has been provided as off now.i have even tried to contact Vishal Sehgal (CEO), Sunil Raina (Business Head)on Facebook and i have sent them messages regarding the problems i have been having with after sales services, all fell on deaf ears.i had even sent sms on the customer care phone number, but nothing seems to be working. i think the company (xolo) knows that middle class people like us dont have time to chase them around in consumer court, thats why they are not responding and ignoring me, and others like me. till date, i have not got my phone back, kindly help.these are my details: name : Aashish george imei no. : [protected] work order no.[protected]work order dated : 28/05/2014

Respected Staff, This is regarding a Xolo mobile - Q1010i (dual sim) which my son bought on Apr 15, 2014 from mobile zone shop - Fountain Plaza, Pantheon Road, Egmore, Chennai. IMEI 1 no - [protected] and IMEI 2 - [protected] Around a week back, his mobile fell down in water in a small bike accident. The bike person hit his bike and then my son fell down. The mobile phone which was there in his pocket eventually fell down into a stagnant water(due to rain) near by. Then the phone`s display did not work at all. He dried the phone in the sun and then tried to restart the mobile and still the display was not working. After giving the phone to the mobile zone shop, they gave it to the service centre for getting the estimate on the issue, the service centre said that the display is gone because of water and that the display has to be replaced. They said that the stock needs to be ordered from head office which would take more than 20 days, after which they will get the stock and change the display and give the phone in 1 month or 45 day`s time. We also called them to check and they responded the same. Till then my son doesnt have any other standby mobile. He is working and needs a phone. Taking such a long time is affecting our daily needs. This is a new mobile in the market. Please help us in speeding up the process of getting my son`s phone`s display replaced with a new one as soon as possible. Thank you very much! Jai Hind!

Hi, This is Amit Ranjan, I am from Ranchi, Jharkhand but due to my job I put up in Delhi. I am writing up this mail, after getting extremely unsatisfied responses and irresponsible behavior of one of yours Service Center named Max care, situated in Ranchi, Jharkhand. My case is, I bought a phone Xolo Q900 from Snapdeal.com with 1 year manufacturers (XOLO’s) warranty and 15 days Snapdeal return policy on 6th of March 2014 as a gift to my younger brother who lives in Ranchi. After 20-25 days o[censored]sage, Its camera went blank. Only a green screen was displayed whenever camera was switched on. He then reported to your authorized service center (Max Care) at Ranchi. Your executive told him it will take ~15-20 days. It will be not be serviced here instead they will send it to some Higher Authorities in Bangalore or Delhi. After 20 days when contacted, again they requested for few more days and finally after a month or more, I think, it came back in my brothers hand in working condition but with some new problems. That was the phone gets heated up extremely when put in charging/after 10-15 minutes o[censored]sage. The data cable wasn’t working when connected to PC and even sometimes while charging. He then again contacted the service center in first week of May 2014( I was there for my marriage ) and they found it a genuine problem and again they kept the phone with them. Now the status of the phone is that it’s still with them from past two months and overall of ~3 months, and they are saying that we cannot repair this handset, this becomes a non-repairable handset and advised my brother to contact the seller and ask for refund/replacement. I then contacted the Snapdeal and got feedback that, they had a 15 day return policy, and after that they are not liable to refund/replacement. So they can’t consider this case. Contact Xolo. I again contacted the Max care and one of their executive told that, we cannot do replacements, instead we can give you a letter that this handset is in warranty and became non repairable and that’s all. I am tracking this past couple of weeks. Now I am feeling cheated by all of you guys, Xolo and your service centers and the created situation is dragging me towards the loss of mental and financial crisis. I already wasted a lot of money and the most important, my time on this case. I have heard that Xolo has unique doorstep care service, and that was purely missing here. So you are requested to kindly look into the case and take appropriate actions. Regards Amit Ranjan

I bought handset of xolo brand on 17april, 2014. After few days handset started trouble. I approach to xolo care center at chandigarh(Durga Communication, SCO 371-373, first floor, Cabin-5, Sector 34-A) regarding this issue on 27, May 2014. My job sheet numbers are[protected] and [protected] Today is 5th july and still service center unable to trace and rectify problem even handset sent to delhi for 15days. They do not replace my handset. and still after one and half month the situation is i have only work to follow-up status of my phone. Now i am totally fad up from service from xolo care. i don’t want to get back xolo mobile. Please help to refund my money. This is only customer harassment process. Please take strict action against xolo mobiles company. I humbly request to consumer right department please do needful.

I purchase xolo q700 from delhi after 6 month it create prblm.i submit my handset to agra customer center they told me they solve the problm in 20 days but now its mire than 1 month.they nt respond properly always said abi cmpny s software nai aya.i want mt Y money back or a new handset.

I have given my handset xolo q3000 to the service centre whose address is c/o ambe electronics j 40 1st floor Noida (uttar pradesh) pin code -201301 on 30/07/2014, and got msg from xolo that expected delivery date is 03/07/2014. but today when i called to the service team, they said that the h/s is is gone to the company and it will take 25 to 30 days, when i informed that i had got msg from the xolo that today is the expected delivery of the product, he replied to contact to the customer care care, Now when i called to the customer care, the executive Mr. Tejpal informed that we are not able to track the h/s details, there is no records that i had submitted the h/s to the service team and you need to co- ordinate with the service team, i informed him that service team ask to contact to the customer care he just said he cant to any thing in that also he was not ready to transfer the call to the senior and talk in the rude manner and disconnected the call/ Please help me out in this, as i am wasting my valuable time and money due to this, the work order number in the job sheet is[protected]. Regards Abhinav Srivastava

Bought a XoloA600. Developed screen touch problems. Gave it o the service center, Service Point, Indira Nagar, Bangalore on May 20th 2014. Work Order No :[protected] . The mobile is with repair for > 40 days. "Call after 1 week" reply for more than 4 times. The mobile is still with them

REPEATING SAME COMPLAINT Do you have any plan or something to provide battery as i can read complaints about battery availability since last quarter of 2013. I have asked for battery before 4 months and still no answer, on 31 may they provide me work order number but no guaranteed date for battery. (Work order number[protected] The worst service center from Vadodara, Gujarat as they told like "we can't tell you when will battery available and from last 4 months we have not received battery from company" I have called more than 50 times to service manager but he never picked up a call. Stop launching new phones .. Just provide service to sold one. I have purchased xolo Q700i and it worked fine and i have done marketing among my friends. But now i will make sure .. No one from my friends group buy it.

Model No. Xolo Q1000 Opus 1) IMEI No. - [protected] 2) IMEI No. - [protected] I purchased mobile dated[protected], with invoice number- DE2C6D/13-14/503 from snapdeal.com. I hardly used it for a month and then faced problem of hanging phone when any application running in few minutes, also faced audio fault when I attached handset with my mobile, I can be able to hear sound from only onside (left or right). Also when I charged the battery the charger captured very high temperature. For all this above problem, I called xolo care call centre on[protected], Then I submitted my mobile in nearest service centre – Code – 1300170, Name – Shreeji Communication, Contact no. [protected]. Service centre executive replied, he has to send mobile to the company for repairing purpose. Then I have to wait for 1 month to get my mobile – in perfect fixed condition. After a month I again contacted with xolo service centre (Shreeji Communication), again executive replied your mobile still not repaired. If you want to resolve your mobile phone’s problems, you have to wait for another one month due to company’s heavy work load. I already sent complaint about my cell phone earlier (on xolo care/ support) and not got any response from your side. On dated 30th June 2014, I collected my cell phone from xolo - service centre in not repaired condition, I also found the cell phone in very bad condition like my phone exchanged with someone else cell phone. I just want to tell, even I submitted my cell phone for a month for repairing and then I got it back in very worse condition than before. What all this non-sense. Now I had to take some legal steps on your company for asking compensation for all this inconvenience caused (under consumer right act).I just asking a replacement my cell phone with brand new one. If you still want to response on this matter, please contact me as soon as possible before I applying for the compensation. Hope you take all the above matter as seriously and take quick action on it. Thank you. -Darshit Prajapati

dear sir / madami bought a xolo q 1010i phone on may 27 th.on june 23 rd while i was watching a video the mobile s display suddenly got blank. i gave the mobile to guna electronics which is a local service center.they told me that they will give the mobile by may 30, but when i went there they told me that the mobile was sent to the comapany and it will take a time of 15 days to get repaired.i just used the mobile for just 20 days and i have to wait another 20 days to get repaired.. i need this mobile to be replaced, please note the imei no:[protected], [protected]. i need mobile very urgently.. please take a quick action