Yamaha Motor India — manufacturing defect

Even one of the SVC guy was hinting me of a manufacturing defect.

Dear Sir/Madam,

19th June 2015 I bought a Yamaha SZ RR Version 2.0, from Pryadarsini Automobile, Jalpaiguri, West Bengal.
Excellent Bike but within this period I see that, have a manufacturing defect at Frond Mudguard, its design problematic.
At the time of rain or on the way where water/mud/sand stage...mudguard not regist those item...rain water or way water split upto Oil tank and Engine and my dress spoiled ...

I see, this is a Yamaha's designers problem, width of the Mudguard at lower portion too short, thats way problem occur...other wise have no any problem.

I hope Yamaha Company seriously taken this mater and resolve the problem as early.
And have a demand to Yamaha Company, plz change my Bike's Mudguard with new one design.

Dear Sir/Madam,

19th June 2015 I bought a Yamaha SZ RR Version 2.0, from Pryadarsini Automobile, Jalpaiguri, West Bengal.
Excellent Bike but within this period I see that, have a manufacturing defect at Frond Mudguard, its design problematic.
At the time of rain or on the way where water/mud/sand stage...mudguard not regist those item...rain water or way water split upto Oil tank and Engine and my dress spoiled ...

I see, this is a Yamaha's designers problem, width of the Mudguard at lower portion too short, thats way problem occur...other wise have no any problem.

I hope Yamaha Company seriously taken this mater and resolve the problem as early.
And have a demand to Yamaha Company, plz change my Bike's Mudguard with new one design.


Best Regard,
Arup Dutta
email : arup.[protected]@gmail.com
M-[protected]/[protected].
Jalpaiguri-735101, West Bengal.

Dear Bhanjan Dutta,

We regret for the inconvenience caused to you, We request you to please provide details of your complaint at our email Id – [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:

User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)

You can also register your complaint at our Toll free number[protected],
Timing – 8:00 AM TO 4:30 PM, Monday to Friday
Warm Regards
India Yamaha Motor

Dear Sir/Madam,

You already know that I bought a Yamaha SZ RR and details already send and known you better about my query and complain.
Yesterday I was biking near about 150 km at rain and see that my trouser's lower part fully dirty and who was on back sit, his dress dirty with water-sand & mud upto elbow .
Minutely I found the problem which was occurs only for Mud Gourd design. Rear wheel base and mud gourd gap maximum and front Mud Gourd lower portion width minimum respect with other bike.
Just see your another bike model like Fezzer, where your designer attached an extra mud gourd nearest to rear wheel base. Are you explain why this extra mud gourd attached there ????

Please minutely see the attachment pictures of my bike after yesterday's biking . Just see up to where water, sand, mud & water lifted .

Before of this bike I had - (i)Hero Honda Passion (2002), (ii) Hero Honda Ambission (2004), & (iii) Bajjaj Discover[protected]but never facing like this problem.
I know that Yamaha company's bike very popular and I decide to purchase but after use I am fully hopeless and disappointed only for this problem.
I don't know how to resolved this . If you not to take any step than I will sail it and never recommend it to others.
Please attached a Mud gourd like Yamaha Fezzer and that may be resolve rear wheels problem but dont know how to resolve front wheel'' mud gourd problem.

When ever a customer facing a problem and said this several time, that means there is some thing wrong and I hope You will see the matter seriously and sincerely .

Just informed you that, I am already discuss with automobile engineer and automobile designer and they said there is something wrong.

Send you another mail where attach so many pictures of other company's mud gourd of bike.


best regard,

Arup Dutta ( Electrical Engineer )

M-[protected] / [protected] /[protected].


Note: This mail with so many picture send to Yamaha Office on 5th July'15 but no any response till now.
If they not to take any action then I will take legal steps.

Dear Sir/Madam,

User name: ARUP DUTTA

Mobile No.:[protected]/ [protected]

Email id : arup.[protected]@gmail.com

Chassis number : ME1RG0816F0015560

Nature of Complaint : DEFECTIVE DESIGN OF FRONT MUD GOURD ( Lower Portion).

Concerned dealership :PRIYADARSHINI AUTOMOBILE

Retail date : 19/06/2015 at 18:00 Hours.

Address of sub dealer: Jamidarpara, Jalpaiguri, West Bengal, PIN-735101
Contact No.[protected] /[protected].

I know the[protected]

Types of Product Defect Claims
The three main types of product defects are design defects, manufacturer defects, and defects in instructions or warnings. The legal remedy for injuries sustained from a defective consumer product vary from case to case.

Defects in Design - Example: A bicycle manufacturer's design specifies brake cables that tend to come apart when the rider applies the brakes during normal use.
Defects in Manufacturing - Example: A car has an accelerator that is prone to sticking, due to a defective manufacturing process, creating the possibility of a serious accident and injuries or death.
Defects in Warnings - Example: An adequate written warning is required for a space heater that is prone to overheating and causing a fire hazard if left on for more than 12 hours.

Several time intimate to you about my problem, if you not to take any steps then I will take legal steps.Don't waste my time.
After purchasing this Bike (model) I am unable to lift my wife for her office due to her dress fully dirty .
This is your Designer's major problem, never think about village path or rainy season.
What is your steps at your end informed me as early as possible other wise I will take steps.

best regard,
Arup Dutta (Electrical Engineer)
Jalpaiguri, West Bengal
email Id: arup.[protected]@gmail.com
M-[protected]/[protected].