Yamaha Motor India Complaints & Reviews

I have given my bike for service in one of the hilton yamaha authorized service centre in vazhimukku, balaramapuram (Trivandrum). On may 26 due to engine shaft complaint. As per the dealer, the shaft will be replaced & will be returning back within two days.

But, till date i am not getting any positive response through phone for the past 8 days regarding the return date. So, i went directly to the showroom today & found that my bike engine was totally opened & there was no service person available. As per them, there is no service person available to repair/refix it & they are not given any assurance regarding the return date.


My bike details : kl 20 d 1805, yamaha fazer

Service centre : hilton yamaha, vazhimukku, balaramapuram (Trivandrum).


I am totally unsatisfied with the service/response from the dealer side & i am thinking to exchange yamaha to any other motor companies if i didn't get a positive response following this complaint.


Regards,
Dr. Arun kumar rh
Client manager
Navigant cymetrix
Technopark
Trivandrum
Kerala

Yamaha company service outlets are poor .
even the service station manager doesn't no which part comes under warranty and which does not .
they all are simply replaying that it does not comes under warranty.
if we argue they will simply say contact yamaha or show where it is written.
how we show a list if they even doesn't know about it,
they make fool o[censored]s by saying yamaha company need to test the warranty covered parts, i mean why are they calling them self as authorized dealers and service shops if they doesnt know anything.
kindly tell them to stick are make them print parts which are covered under warranty in service books.

I am g. Senthilkumar i purchase a yamaha fz fi bike the date of 5th august 2015. From kavi motors, trichy. Chassis number: me1rgo716f0046732. Engine number: g3c8er0173130 colour: red. But till date my bike is not registered. I raise a compliant many time to kavi motors but they have not response to me. They ask the some time of 20th may 2016 through the mail. So, i agree the assurance of your company area sales manger. But right now my problem is not cleared. I ask the status yesterday evening. Again they did not gave the clear solution they speak the bad words from the 3rd party of kavi motors side. And also i gave my bike on 20th may 2016 to kavi motors show room. So, please do favor to me. Thanking you. Also, i enclose the bills details below. And also they have the 2 bill for same bike. They cheated me. My address & contact number: n.11/26b 11/20 edaiyapatty, ayyampalaiyam manachanallur (Tk), near water tank, thiruchirappalli - 621 005. Cell:[protected].

Hi this is ashwini, purchased fasino from crystal yamaha, kengeri
I rate 0 for executive and rto person.. I have requested to give registration number excluding 3 and agreed to pay fees as per rto norms due to negligence of rto person i have received a no as 9223 i am not at all happy with the service given by dealer and quality of customer service is very low, they do things as they wish i am frustrated by things. There is no proper customer follow up i have decided to leave my vehicle back to showroom and take my money back hopeless service.. Very worst experiece

Eight months back i procured the fz-s fi v 2.0, the expected performance by the yamaha was not happening. Head light focus is very low compare to other 150cc bikes. The pick-up is very low even when driving in 3rd gear. I am not satisfied with the performance of fz-s fi v2.0.Instant pick-up is not available in these bike. Engine is getting over heated once after travelling a non-stop 40 km distance.
I have posted the complaint to yamaha motors india but they didnt respond properly. And still i'm waiting for the solution for my issue.
Regards m. N. Divendra

Dear Sir/Madam i have purchased yamaha fascino from your dealer Vinayak Yamaha in domlur road Bangalore on 21-05-16 i was in a hurry & had trusted the brand as well as the showroom staff and took the delivery of my vehicle & came home and parked in my parking and yesterday suddenly i saw a slight difference in the paint and when i called the showroom to inform about it they did not respond me properly and i directly went there so the staff was like we cannot do anything now then i spoke to the branch manager Mr.Deepak he was also like we cannot do anything sir you might have painted the bike so thats why the difference( No commonsense for the manager there bike is purchased just 2days ago & meter reading is just 60kms) and he tells u have painted the bike sir i really felt very pity for the customers who have purchased these yamaha bikes or scooters. Really these people cheat alott. Am damn sure its happened some where while vehlicle delivery in the carrier or somewhere those people know that better atlast he said we cannot do anything once the delivery is done you cannot come with complaints like this and walked away.. I have alot of trust on Yamaha the brand & the service so i please request you to solve out this issue asap. And for the customers plz trust me i suggest or prefer Pacer yamaha or someother but you people just ignore VINAYAK YAMAHA Domlur road bangalore..
Thankyou
Mehran Khan
[protected]

Branch name : walters yamaha
Branch : moolakadai
City : chennai

I've booked yamaha zr under exchanging my old scooty pep. I informed them scooty is not in running condition and asked my expectation price, i asked them 3000. The customer executive said they'll offer the best amount. Then i booked the ray zr. After few days i took my scooty to the yamaha showroom, they said it is a scrap piece so they can offer only 1500. After a lot of bargaining also the showroom manager doesn't increase 1 rupee and asked me to get back my booking amount. Finally, i agreed for 1500 rs. As the manager said, scooty is scrap, i removed the battery from the scooty, but the manager becomes angry and started shouting at us that, how dare you'll remove a battery and asked me to get the booking amount back.

The manager of the showroom is not willing to sell the bike, he should convince me in that 1500 rs and he should have politely informed me to not to take the battery, his only intention is to return the money. Word by word he's asking me to take my money back and behaving very rudely to me.

Next day, i went to get the money back, i noticed that many customers came to give their bike service is also complaining abt the manager behaviour to customers.

Yamaha should look into these kinds of behaviour from their employees and should give proper training to their employees, that how to interact with customers.

Kind regards,
Selvam s

I am owning yamaha fazer bike. Today i left for service at s. S. Agencies, namakkal. They gave an work estimate.In that they mentioned the spares cost as rs.1725 and for that the service charges are rs.1765. They did not give a proper explanation. It is very much disappointing. Service is also not so good. Atfer the comletion of free services, they continued the paid and they didnt tell about the bonus services also. Till now i have done 6 paid services.

My name: n. Tamil selvan

I have one 3.5 yrs old yamaha fz.. All the services done from ur authorised service centre within every 2000kms (You have data, you can verify any time) and paying lots of money every time... That is more than the bike price.. And the performance is zero... Same problem occurs after every services.. During the time of purchasing your behaviour very good.. But after that it's crossing beyond limit
This time i asked them to checkup pick-up issue, which i am telling them from last 1 year. They said change choke wire (Changed same day), clutch wire (Changed same day) after this i told them still there is issue. They told this time we need to check engine, they opened it and saying there are scratches in cylinder bore (Just 35, 000 kms, services are done within every 2000kms and oil also changed everytime). I have yamaha extended warranty also. They are not taking that also in consideration.
There is only possibility of scratches in cylinder bore if you are not changing engine oil in every service (I am doing). I am sure they were not changing the engine oil in any service.
Take this matter in to consideration

First 1 year services were done in sprint yamaha
#55/8, hosur main road, kudlu gate, hongasandra, bengaluru, karnataka 560068

From last 2.5 years services are done in orion motors
S. M.Industrial estate, agara post, 65/7, sarjapur main road, iblur village, bellandur, bengaluru, karnataka 560102

Vehicle no - ka 01 ha 2022
Name - rahul shukla
Mobile no. - [protected]

I have purchased a brand new Yamah Fascino Scooter 3 jan 2016 (Chassis no. ME1SE77FBF0091020 )
no. UP 32 GU 2274, From Republic Auto Sales Hardoi Road Chowk Lucknow

After one month it has become a burdon for me as the bike was
not running properly and giving always tension, as engine disorder,
makes extra ordinary sounds from the engine, tyres not works good battery failure, lights are
also not functioning properly. Milage was also very poor, getting 20-25 KM
per ltr. where as the company was claiming 66KM per ltr.

Since after four months of purchase, up to now, it has gone 5 to 7 times same problem under servicing I am totally fed-up with company's attitude and non functioning
of the bike.

Kindly resolved my problem with out any more delay and oblige.

Expecting your earliest and prompt action in this regard.

Thanking you,

Yours faithfully,

Faheem Khan ( Mobile no.[protected])
Address : 428/1890 Wazeer Bagh Sahadat Ganj Lucknow (Uattar Pradesh )

Disappointing service:
I have been using a yamaha fz version 2 vehicle for 1. years. The coal set not worked proper, i have walked into a nearest showroom problem not resolved. i have complain second service . The way showroom staff communicated is very disappointing and they were demanding money for procuring new part, the vehicle is under warranty. I was told that it would resolve it.

Dear yamaha,

Issue:
Digital fuel indicator is not working

Disappointing service:
I have been using a yamaha fz version 2 vehicle for 1.6 years. The fuel indicator stopped working, post to which, i have walked into a nearest showroom to get it resolved. The way showroom staff communicated is very disappointing and they were demanding money for procuring new part, which the service center staff want to replace even if the vehicle is under warranty. I was told that it would take 25 days to resolve it. Also they asked us to contact other showroom as they do not have much knowledge to resolve it.

Concerned dealership,
Thirumala sri automatives, mancherial, adilabad, telangana.
Manager : laxma reddy ([protected])
Supervisor : venu (Ph no [protected])

I've got the brand new bike on 20th April 2016 and since then I'm continuously facing problems with it. I'm listing the following problems which I'm facing even after keeping my bike in the service station for most of the time. I'm disappointed to another level from the service provided by your service station. I've complained them 10 times about the issues I'm having with the brand new bike and they are not ready to solve it at all. The problem i faced was of petrol tank crack, & miss communications...of staff & manager.i[censored] want the recorded voice may send...

I have purchased new Yamaha R15s in Gurukirana motors Tumkur, I gave it for service and they are least bothered here they have skipped some nuts screws and bush and now the bike is making noises ... I tried calling to that showroom service center but no response, please look into this cos I'm fed with this kind of worst service ever.. Don't reject costumers complaint please I hope we will get better support from you please do not ignore

I've got the brand new bike on 16th march 2016 and since then i'm continuously facing problems with it. I'm listing the following problems which i'm facing even after keeping my bike in the service station for most of the time. I'm disappointed to another level from the service provided by your service station. I've complained them 1000 times about the issues i'm having with the brand new bike and they are not ready to solve it at all. The 1st problem i faced was of meter so they solved it after req them many times, then the main things started like the fork of my bike continuously makes noises whenever it goes even in a small pothole, the next thing is clutch bell noise, my bike is making such noises as if it was half a decade old, it also has tappet noise as well. I've clearly mentioned all of these issues each and every time to service station guys but they haven't solved it yet. I'm already an old customer of yamaha since i used to own r15 version 1. I never expected such type of poor service and a poor product from yamaha. I bought that bike just on behalf of yamaha's goodwill, if i knew you're products are likr this i would have never bought it. Please solve my issue asap, give me a bike replacement or return my money back asap or els i'll take a serious action against your company.
Thanks

Service boys are handling bikes very badly,
they are spoiling the bikes parts and telling to customers that was happened already and removing that part it came off...
please tell the service centers to take care about bikes,
and boys not cleaning the bike properly,
after giving the bike for service with in 2 days it getting problem again and again so...focus on service centers...

I gave my bike (Ap 28 bu 4326) for servicing on monday 18-apr-16 @pacer yamaha service center, kalyan nagar, banglore.
Problems before servicing:
1. Front wheel was giving some jerk(I think problem was with rim)

I took the bike next day (Tuesday 19-apr-16) and bill was 5000+.
Problems after servicing:
1. Default race position was very high.
2. Accelerator was not working properly.
3. Chock wire was left open.
4. My original problem was still as it is.
5. Bike started giving jerks as like no petrol in tank but approximately 2 litres of petrol was there.

I again went to service center and explained all these problems. They fixed problem number 1, 2 & 3.
Problems i am facing now:
1. My original problem was still as it is (Front wheel was giving some jerk).
2. Referring to problem number 5, whenever i am driving my bike at constant speed (Ex: 52 kmph) its giving jerks like petrol is over but my bike tank was full.
3. Most disappointing problem is my mileage reduced from 41 kmpl to 31 kmpl.

I am totally disappointed with the servicing. Please let me know further steps to escalate this issue. Please revisit your service centre norms.
This is really pathetic, you are charging for bike servicing like car but giving crap service in return.

I suspect Yamaha, India (Kolkata) as well as head office in India have a strategy to brazen unethical behavior of theirs. I have been repeatedly posting comments, mails have been sent to them but no response. The content of my complaint is below -
A person representing Yamaha came to our house suggesting we pay him un-officially for fixing our Yamaha audio system, upon expressing that I would like to make the payment to Yamaha authorized dealer, he suggested I shouldnt as Yamaha would charge me more than he will. Next when I gave my audio system to the Yamaha music store in Kolkata they connected me with the same individual who had earlier visited our house. It has been over a month and no one from Yamaha is answering our calls (including the owner). I have recordings of the individuals concerned, both video & audio to substantiate what I'm saying. My father has been continuously calling & writing emails to the owner of 'Yamaha Music Square' Kolkata (Camac Street), regarding our audio system to no response.
Im going to follow up these complaints with in other forums as well, my music system has been lying with Yamaha (Kolkata) for over one month. There are others who have experienced, similar / worse experiences by exactly the same individuals ! There are other reputed businessmen in the city whom I have spoken to, who have similar complaints about specific individuals in Yamaha, Kolkata (including the same person mentioned earlier). once again I would like to re-iterate that I have evidence & proof to substantiate everything I have mentioned above. I have contacted Yamaha Kolkata via mail informing them of the same and with this as an intimation of the same to Yamaha head office, India. My email id is 'raaj.[protected]@gmail.com' I plan on continuing to escalate the issue, until theres a resolution of the same.

I have one 2.5 yrs old Yamaha Fazer ..all the services done from ur authorised service centre .and paying lots of money every time...that is more than the bike price..and the performance is zero...same problem occurs after every services..during the time of purchasing your behaviour very good..but after that it's crossing beyond limit..take this matter in to consideration...

Hi,

This to bring to your attention that i have purchase yamaha fascino in jan 2016 as i was told that its a new model with tubeless tyres however when i came to know that its not the tubeless tyres i reach to the store and they gave me information that by mistake they have given old model which have tube tires..

Thanks & regards

Sandeep luta