Yamaha Motor India Complaints & Reviews

I buy "yamaha cygnous zr matte green scooter" on 9th august 2016 (Yesterday) from prani bykes, anantapur. After delievery, i saw that "key shutter locking system" comes out. When we complaint regarding that, no one is taking response for that. They just told that it was a manufacture defect. They are not responsing in a good way. The issue occured within 3 hrs of duration after taking delievery. Kindly take action regarding that.

Shibin das mon, aug 8, 2016 at 10:00 pm
To: yamaha toll free
Hi,

I had given my r15 for service to the service center at muthoot yamaha, ulloor, trivandrum on friday 5th august 2016. After service, my bike condition has worsened and meter console stopped working.

I had given for service in the morning.In the evening, when i went to receive my bike, the bike seemed to be untouched. When asked they said all service has been done except washing. They asked me to wait and there was a long delay as all technician was getting ready to leave by 5:30pm. Then the supervisor himself had come to take my bike for water service and wipe my bike after water service. When i took the bike home, on the way meter console stopped working and there was this issue with chain slipping, sound coming from the front brake plate and break pad being in contact and clutch to be at the extreme end, due to which engine rev was going high even when i had to change gears. When i went back to service center it was closed.

As i had to go to ernakulam for weekend, i left my bike at trivandrum and went to ernakulam. I took my bike back to service center on monday 8th august 2016 (Today) and when informed about the issues, the attitude in which they handled my concern changed and was at the worse. They are saying there is nothing they can do about the issues and the service has been done as per yamaha's instruction and since this is a paid service, they worked on only the issues which i had reported. I read in the service book or manual that there is a checklist of things which need to be done even if it is paid service or free service.

May i ask you, have you guys asked them to destroy the bike's which comes in for service. I think so yes as they have destroyed my bike. I have seen many complaints regarding meter console to stop working after improper water service. I want this issue to be considered as an issue with high priority and a negative customer service experience. If this is not taken care, i would be forced to move legally against yamaha india and muthoot yamaha for destroying my bike.

Regards,

Shibin das.
[protected] / [protected]

I. I. Drop my bike for ist service at Northern Yamaha n h 1 nit faridabad on 5/8/2016 at 2.30 pm. And they make me call on 6/8/16 that take your bike it has serviced and when I reached. The byke was not properly washed. I asked the manager and he asked I will complete it within 10 min but after a hour it was not completed and I am very surprised for your service and upset my byke is yamaha seluto
Please handle this matter
Rohtash kumar
[protected] my

Respected sir/madam

This is to inform you that I had gone to your authorised service centre RAVI YAMAHA in Harjinder Nagar Lal bunglow kanpur. The service centre incharge whose name is Saurabh Mishra was drunk on duty and misbehaved with me and my friend when i was asking about the cost of the spare parts and serciving cost. I complained about his misbehavior to the manager of Ravi Yamaha but he didn't take any action against him. Do take this matter seriously because the reputation of your company is at stake here.

Respected sir/mam,
I bought yamaha fz fi bike from rh yamaha dasuya distt hoshiarpur punjab. He gave me service booklet. When i went to another yamaha outlet amrit yamaha garhdiwala for first service. One single coupon found in this. Now i went for next service to main head office yamaha service station at hoshiarpur. I pay for paid service bcoz rh yamaha cut my all coupons, i dont know what is the reason.
I think u recognised my problem.
Please do needful. Its the black dark on the fame of yamaha.
Dr. Kuldeep s manhas
Garhdiwala. Hoshiarpur.
[protected]

I have booked a online test ride for yamaha r3 and waiting for the reply from the delear, the dealer called by last week tuesday and ask me to come down for test ride, i went there for test ride the manager says that the vehicle has not been registered, we cannot do anything and say to me that, our staffs never called you. then i have a phone conversation recording, i open up and show to the manager then he said, ok sir by next week wednesday the vehicle will get registered, once the vehicle has been registered you can come here or we bring to your place for test ride. i called the manager by yesterday 27th of july, he said to me that i will check and then call u back 10mins of time, until today no calls from the yamaha showroom manager. what kind of poor service provide by the yamaha showroom people, they want to keep up the reputation of yamaha or they want to spoil the reputation of the yamaha. very bad cutomer service by the yamaha showroom.

I have applied for duplicate documents in sheela nagar extention of yamaha show room but they are not responding properly and firstly they are trying to bypass the issue but by saying go to main branch as i have purchased my scooter from sheela nagar why should i go to main branch.
and when i insisted them to do say they have taken the money and not given receipt till now as i have paid money for both the documents on 14 jul 2016 but till now has not given me any documents or receipt. so please look into matter.
regards

Sir/m'am,
1) i had purchased fascino on 08 apr 16 vide a/c code[protected], (Tax invoice 2016-17/vij/000011 dt 08 apr 16) and receipt no 000016 dt 08 apr 16. Till date i have not received my tax receipt from my dealer (Viiraj motors jitendra motors, kharadi, pune) and hence my rc book is also not delivered till date. My dealer is neither able to search at main office at wakdewadi, nor able to give me satisfactory reply. Please expedite the process/instruct the dealer staff to do the needful. Thanks

2) during my 1st two free servicing done on 08 may and 10 july, when the vehicle had a run of mere 118 km and 530km respectively (Bill attached with and other details as
{a} invoice p/000401 l/000334 job no. R 000382 dated 08 may 16 and
{b} invoice p/001181 l/001074 job no. R 001133 dated 10 jul 16 respectively), the workers changed the oil ie. 'yamalube sl mineral' without my consent and charged for it. At the same time, worker and supervisor accepted that the particular oil needn't be changed before a run of 1500 km, brazenly they accepted it was done by mistake out of their communication gap/handwriting problem on the job order. How can this happen twice. There were no senior executive/staff available there and supervisor just verbally ensured me that they won't charge it next time. But this is too much to believe on them. Please look into the matter. Such staff must be taught ethics and fair practice.
Regards
Anant prakash
[protected]

I like to complaint about the dealer and service station ss yamaha, trichy, tamilnadu., were i have purchased the bike, i have given the after sales service also there only (All 10 services) but,.. My feedback is that the dealer and service station ss yamaha, trichy..., have done the worst services all the time whenever, and i have very bad experience all the time.., please do a proper action regarding..,

Service date 6-7-2016
Customer id 4008200ea214j29

My desirable resolution is to re-service my bike in perfect condition

I am maulik from ahmedabad.
I have purchased the yamaha bike (Fz-s) 7 days back, after 1 day i found the cover above the rear tyre was misaligned for the same i consolidate with nearby service centre who asked me to give rs 100 for one screw which was not found in the bike, after that i am facing the tremendous burning smell from the engine, nor am i able to drive because of heating in the engine after 5 -6 km. For this i went to the global yamaha from where i purchased the bike, they told me that such burning effect is normal in new bike. I had digest this also. Now i am facing unwanted sound from front tyre and might be some particle accommodate in the rotation part, due to which the tyre is not rotating properly, global yamaha is not answering my queries properly.In 7 days of purchasing my bike, i have not ride the bike and facing problem in all sort of things. I really had a bad experience with yamaha. I was firm believer in yamaha but by this i will ask all my friends and relatives not to go ahead with yamaha. Not only this i want replacement of bike or my money back. Or else i will have to go legal way for the fraud you guys did.

I bought a part for my scooty from the seventy motors, dehradun. They provide us wrong part even though they have seen the damage parts. Afterwards we called them and they said that, they will not exchange the purchased parts, even though they have commited a mistake to provide us wrong part.
We are now helpless, but requesting you to please forward this complaint and take a appropriate action against them.

Thanking you.

Dear sir/madam,

I had given my bike for first service till that time bike was running in very good condition, after 3 4 day bike does not taking pickup. i immediately take bike to airen yamaha indore (m. p.). they called me at evening and told me engine has been seized and expense will about 60 to 70 thousand. i was already in tension and they shocked me. i again tell them please check the bike properly. they checked the bike and call me with problem. there was problem of wires. they told me it will be ok and we will do taping on it. and the bike will run again with its best performance. i accept all this things. i run bike to 2nd service it was okay but only fuel injector light on high rpm and oil pressure light on instant braking was blinking on meter. they write all this things on job card. and i took bike on second day. it was running in good condition but my problem was not solved. after i again visit to service station for the same problem. they take my bike. every day i called to them but not satisfaction answer was coming. and after 14 days bike being there they called me with problem. they told me ecu of your bike is damaged. i again asked how it is damaged. they said there was wiring problem in your bike and we checked it and it is damaged. i visit to airen yamaha that day and they showed me that ecu. dear sir/madam how it is damaged this costly part and bike was running with 2 cylinder and at very good condition by me. how now it comes on single cylinder with poor performance. they answered me when your wiring problem on first time we have done some temporary solution to it given electricity to circuit by joining two wires. how irresponsible they are. temporary solutions on authorized yamaha dealer. so bad how company give this well popular yamaha sports brand to this kind of dealer who don't have any technical mechanic. they doing such kind of job work in yamaha authorization. if this ecu problem occurs then why my bike is running good when i ride. and they blaming me for these reason. if any technical problem i face while riding on bike and have any accident who will be responsible for this. firstly please don't have this kind of mechanics in your company who does temporary solutions. please this is my humble request to you. i again tell them this is not my fault this is company's fault while checking that ecu they damaged that time and blaming me for this they were not listing a single word from me. i was not able to bear this kind of attitude of staff no one was with me. i can't keep my bike at airen yamaha. i had take decision to take my bike to my home without any serviced. and there was staff member amit garg airen yamaha indore (m. p.) who charged me for rs 300/- for opening and closing of body parts of bike. again i depressed there because they giving my bike more damaged caused by them and also charged for rs 300/-. he took my 3rd free service coupon after not giving money and then leave the bike. i asked them give my bike in that kind of running condition when i gave on service. they told me again we have to do temporary solution before we did to it and after that if any problem comes airen yamaha will not responsible. they done these solution before and took guarantee, now they are not taking guarantee because they know this problem occur by them only. they also want to write me on blank paper asked me for signature but i denied. is this comes in your company policy to want written by any costumer on blank paper. how sad i just have tears on my eyes leaving from there with more damaged bike by service station. they also not feel ashamed to give bad condition bike to costumer. i did ride my bike and placed at my home. now company also not coming to me with solution after giving mails and complaints.

Please take harsh action on airen yamaha indore (m. p.) for this irresponsible work.

And i request to company please change the damaged part with free of cost which is damaged by service station due to their fault.

My complaint no. is ic-24931-m1j1

I have yamaha r3 bike and i gave this bike to service station airen yamaha indore (m. p.) on dated 29/06/2016 for checking of fuel injector light and oil pressure light. but today 13/07/2016 i get my bike without any service. and they create more problems to it. there was both engines were working while giving at service station but today i get only 1 cylinder working and ecu malfuctioning. after 14 days i get my bike without any problem solve and they charge me for rs 300/- for labour. how could they so careless about this matter and response was not satisfied. airen yamaha does not have any technical mechanic to service this bike. how could company give this dealership to them. who does not have value of costumer. when i have purchased this bike and my bike is first in indore (mp) everyone was good and behaving very nice. but after on this service no one responding to me with satisfaction answer. this is very costly vehicle and this kind of service i get from airen yamaha. when i put my bike at service station it was too good and moving without any problems only fuel injector light show at high rpm and on instant brake oil pressure light show on meter this is my only problem but they checked at service station they found ecu (electric control unit) is damaged how it is damaged while i gave bike in good condition with moving with both the cylinders, ecu is damaged at station and bike comes at single cylinder. it is not my fault this is company responsibility to give bike to costumers with good condition. i got my bike more damaged from there. no one is accepting this fault there. and also did not take any guarantee for bike. how irresponsible they are. this is my humble request to the company please take action on this matter specially on airen yamaha indore (m. p.). please kindly make sure to me that my bike will get repair or not. this is my request to india yamaha motor.
Mycomplaint number is ic-24931-m1j1. regarding this a call from head office i received and they asked me all details about this complaint after discussion they assure me to call again. but no calls i recevied after that.

I have given my fascino bike for 3 services to panache enterprises @marathalli bangalore.

After 3rd service, there is problem in oil seal leakage in bumper and giving 15km/l milage after they changed some oil filters and others chaged.

Now they are asking for charge again for that.

Sir,

I am rajesh

I have purchased a yamaha ray in 22/08/2015 at tranz yamaha sales, service & spares. ambadimala, thiruvankulam. one day my motor vehicle is accident and some parts brocken ill contact the same agent (tranz yamaha...). and discuss with the accident. after they will estimate for the replacement parts and provide a claim also in 11/03/2016. (new india insurance). i will pay the claim amount tottal 12428 rs. till now i cannot receive the money. every day ill ask the dealers but they are not respond...


Thanks and regards
Rajesh
[protected]

Sir/madam,
I had purchased sz rr version 2.0 in blue and white colour in april 2016 from yati yamaha patna, bihar. By delivering my bike the sales man drop my bike on inclined and get scratched on fuel tank, cylencer, saree guard, back side body. I ordered them to change the damaged part. They do so but their response was irritated. On first service this has untrained mechanics they rubbed my bike by sand paper. For removal of water stain on back body. That part has been faded. They do not give any response to it. And in second service on 8 july 2016 i told them that check my bike's chain case and chain either it is loose or not. The mechanic whose name is suraj tighten my chain hardly that i ride on my bike and my rear wheel get very hot.
Can i ask you why your company give job to untrained mechanics.
I think i have wasted my money on your company.
They have no manner to talk to customer. Not give response.
Money never grow on trees. My parents work very hard to earn money. And your company sibling doing these type of nonsense things.
I surely not suggest any of my relatives and friends to purchase yamaha bike. If i don't satisfied by company's service.
I request you to please contact this dealer to correct their behavior.
Next time i want all these things as good as possible.

Sir/m'am,
During both my 1st and 2nd free servicing (1) invoice p/000401 l/000334 dt 08-05-16, job no.-r 000382 when meter reading was 118 km and 2) invoice p/001181 l/001074 dt 10-07-16, job no.-r 001133 meter reading was 530 km), yamalube sl mineral was changed without my consent and charged after admitting their fault of miscommunication among staff but they cut sorry figure to return my amount because bill was generated on both occasions. when the vehicle has not run much in terms of distance covered, there is no point in changing oil. i suspect, this is done knowingly to fleece customers. same mistake twice add to my suspicion. secondly, after purchasing vehicle on 07 apr 16, till date i have not received my tax receipt so that to claim my rc book which is also not received by me.
Thanks

I purchased a "yamaha fz-fi (v.2)" in mid october 2015. it was functioning properly till january after which it started blowing white smoke from its lower part below the engine with a burning smell. i have got my bike serviced regularly on time from authorized service stations of yamaha. from last two months i have been taking round of the service centers for the above mentioned complaint but the problem still persists. the smoke can be apparently seen and the burning smell is so high that it makes impossible to stand on red lights while travelling. the service center people submits the bike and returns it the next day assuring that the problem has been solved. i have to travel everyday in this hardship and also manage time to regularly go to the service center where they do not even solve the problem. i didn't bought a brand new bike for such bad response in its first year. i have given up on your service stations and now either you may consider the complaint or i would have to lodge further concrete complaints in consumer forum.

Since i have purchased the bike i am getting many problems in it. problems like first was the manufacturing defect which was the bent in disc plate of front tyre.the problem was resolved by claiming insurance. On 7.7.2016 i had an major accident because of brake failure the bike wasnt stop and i fell. on 8.8.2016 i went to the showroom the was resolved but i am not satisfied with the bike as i am getting many problems since i purchased the bike with in 4 months. now i request to provide me a new bike.

Hi,

I am looking out to buy a new yamaha fascino, for which i went to this showroom. I was told about the road price + accessories price and in total i was told to pay rs. 68, 600. Even, after requesting many times, mr. Suresh reddy (One of your representative) was not even ready to reduce the price.

We still went ahead with the deal, gave him the required documents and then asked him to make payment. I requested him to take rs 18, 600 in cash and rest i wanted to pay through debit card.

For this, he asked me that if i pay by debit cart, i will be charged 2% extra. I don't think that is the case with any of the purchases made through debit card and here is the confirmation : http://www.jagoinvestor.com/2013/09/merchants-cant-charge-2-extra-on-debit-card-...⇄ Html#. V35uejn95e4

I would like to know why yamaha treats their customer like this. I didn't purchase the vehicle but my documents are still with the showroom people. I really want clarification for this kind of behaviour as i never expected such from company like yamaha.

—
Thanks
Sandeep
Ph:[protected]