Yamaha Motor India Complaints & Reviews

Sir/m'am,
During both my 1st and 2nd free servicing (1) invoice p/000401 l/000334 dt 08-05-16, job no.-r 000382 when meter reading was 118 km and 2) invoice p/001181 l/001074 dt 10-07-16, job no.-r 001133 meter reading was 530 km), yamalube sl mineral was changed without my consent and charged after admitting their fault of miscommunication among staff but they cut sorry figure to return my amount because bill was generated on both occasions. when the vehicle has not run much in terms of distance covered, there is no point in changing oil. i suspect, this is done knowingly to fleece customers. same mistake twice add to my suspicion. secondly, after purchasing vehicle on 07 apr 16, till date i have not received my tax receipt so that to claim my rc book which is also not received by me.
Thanks

I purchased a "yamaha fz-fi (v.2)" in mid october 2015. it was functioning properly till january after which it started blowing white smoke from its lower part below the engine with a burning smell. i have got my bike serviced regularly on time from authorized service stations of yamaha. from last two months i have been taking round of the service centers for the above mentioned complaint but the problem still persists. the smoke can be apparently seen and the burning smell is so high that it makes impossible to stand on red lights while travelling. the service center people submits the bike and returns it the next day assuring that the problem has been solved. i have to travel everyday in this hardship and also manage time to regularly go to the service center where they do not even solve the problem. i didn't bought a brand new bike for such bad response in its first year. i have given up on your service stations and now either you may consider the complaint or i would have to lodge further concrete complaints in consumer forum.

Since i have purchased the bike i am getting many problems in it. problems like first was the manufacturing defect which was the bent in disc plate of front tyre.the problem was resolved by claiming insurance. On 7.7.2016 i had an major accident because of brake failure the bike wasnt stop and i fell. on 8.8.2016 i went to the showroom the was resolved but i am not satisfied with the bike as i am getting many problems since i purchased the bike with in 4 months. now i request to provide me a new bike.

Hi,

I am looking out to buy a new yamaha fascino, for which i went to this showroom. I was told about the road price + accessories price and in total i was told to pay rs. 68, 600. Even, after requesting many times, mr. Suresh reddy (One of your representative) was not even ready to reduce the price.

We still went ahead with the deal, gave him the required documents and then asked him to make payment. I requested him to take rs 18, 600 in cash and rest i wanted to pay through debit card.

For this, he asked me that if i pay by debit cart, i will be charged 2% extra. I don't think that is the case with any of the purchases made through debit card and here is the confirmation : http://www.jagoinvestor.com/2013/09/merchants-cant-charge-2-extra-on-debit-card-...⇄ Html#. V35uejn95e4

I would like to know why yamaha treats their customer like this. I didn't purchase the vehicle but my documents are still with the showroom people. I really want clarification for this kind of behaviour as i never expected such from company like yamaha.

—
Thanks
Sandeep
Ph:[protected]

I had bought Yamaha Ray Z from Comfort Automobiles sector 30 Gandhinagar in March 2016. From the day one the front side the handle part is jumping and vibrating. Delar gave me delivery after 3 days instead of booking day, just beacuse they tried replacing tyre etc. I had been compalaing to dealer of rhe problem but till date there no full soltuion provided. I had complaint to corporate yamaha and rhey closed the case without my concern. Due to corporate complaint the dealer took the two wheeler and returned without fully resolving my problem. While I am writing this, problem is not resolved.

DEAR SIR
I have purchased cygnus rayzr scooty from ' DAIWIK MOTORS'(near town limit, Kadappakkada, kollam, kerala, india ) on 1st june 2016.Now it has been a month after the purchase and the extra fittings like mat, light guard, cover etc are not given .whenever i enquire about this they are repeating the reply that the accessories are still not provided y the company .
Please do check about this and ensure that the problem is solved because i genuinely need those parts as fast as possible, then only i can say good reviews about the scooter
by parvathy s m

Chairman and managing director
Yamaha motor cycle
Surjpur, noida
Up.
Sub : complaint against m/s zoom roadys mayapuri service maya muri,

I beg to draw kind towards that i bought a yamaha motor cycle no dl 9s ar 4516 reg. Dt 30/01/2014
From your zoom roadys showroom mahavir enclave, before 2 years ago zoom roadys has service centre also i always take servces for my bike after 2 -3 months clutch plate started create some problem. I have complained many times but they did not take any action, they were misbehaving and said that you don’t know how to ride a bike. Sir i am riding a bike from 25 years. How it is possible that i would not know how to ride a bike. Sir then they were saying there is no manufacturing defect.

I have told them many times there is manufacturing defect. They did not take any action against it.
Even though when, i went again to service centre. They started a showing my mistake like i was the one who destroyed every think. They are saying that clutch plate, cluch katora and pressure plate, cluch housing repair, all are defected. Cost of repair amount will be 2300/- but there is nothing like that whenever i went to the service station for change the cluch plate i always paid for that.
If i want repair my bike so i will have to pay for that they are not able to give service so why you spoiling
Your image.
Every time they are saying spare parts not available (Model is close down)

Now zoom roadys showroom in mayapur new delhi

Sir, i want you to take a strict action againt zoom roadys and that manager also.
Kindly change the parts in warranty
Other wise i will go in consumer court
Thanking you,

Name : devinder kumar sharma
Mobile no : [protected]
Bike no dl9sar4516
Reg date 30/01/2014

I give my szrr bike to kalpakkakam yamaha at karunagappally, puthentheruvu, kollam, kerala for replacing the chain and socket today morning and i paid rupees 1111.00 but after reached my home i checked the chain and socket but they didn't replace the socket only change the chain of the bike.
Iam very sad to such bad experience from yamaha. What will i do now. Please help me.
By bipin
Phn:[protected]

I have bought this bike on 28 august 2015 (yamaha saluto) and from very next month only i m facing major problems like too much of heating of engine, it is also giving average of 30km per litre but when i buyed this bike i was promised that it will atleast give average of 60km per litre, from the next month of buying this bike i m facing daily a new problem, it also have a starting problem which disturbs a lot in traffic, one of the main problem i faced is that one day while driving this bike suddenly it catchedyes fire in all wires of the bike i somehow saved my life and with the help of water i saved my bike too this was a serious problem. the service center is not giving my bike since more than 2months they are delaying as if they dont even care

I have bought my yamaha fz v2 bike an year back, i. E. April 2015. From that time of purchase am facing issues with bike doom/headlight. Its pretty shaky. Especially in bumps, my complete doom, along with speedometer as well, even i cant see the speedometer properly. During nights, because of shaky lights, the road is not visible.

As per the service center, this problem exists with all yamaha fz v2 bikes, it cannot be fixed. During all my services i used to complain about this use, however they will just respond stating, they refixed the doom, however nothing happens. I know all the issue spare parts can be replaced within 2 yrs of bike purchase. Please look into this issue, as am not able to ride my bike, if the issue persists, i need to sell my bike no other go..

Yamaha showroom - sri motors no 21, mount poonamalle highway, kattupakkam, chennai-600056, tamil nadu

My mobile # - [protected]

My name is parthiban. B s/o balakrishnan old no:18, new no:10 govindasamy nagar, mettupalayam-614301. I have take vehicle from nadhanii motors mettupalayam. Yamaha fazzer chass. No:me1rg0742g034806, eng no:gsp8e0285248. Ph. No:[protected].
When i enter the showroom where that sales peoples attitude was very bad. No response and not gave a single smile. Then i ask quotation that price was very high compare with coimbatore. And they gave more pressure for put the extra fittings finally took vehicle. After two days i met the managing director mr. Muthukumar and i asked why sir your peoples are doing like. Suddenly he got tension and scholed me in bad words. I never met a this type of man in my life.. I felt soo bad yamaha dealership
Why you gave dealership for this type of third rate man.

I brought a yamaha fascino on 30th december 2015, my scooty self starter not working so i went service center, the service men told me that there is no problem in battery, carbon is there in self stater due to dust, again after 1month same problem at morning i have to kick the scooty or after 6, 7hr same.so on 9.06.2016 i went jmm service center in guwahati, without seeing they told me that battery is not good or i have to change my self, i thought how its can be possible only 6month running i kept my scooty at morning and they told that they will return my scooty at 5p.m.The jmm service men told that my is damaged they wrote a letter and gave to me they gave a address of exide battery company so went there in battery company and i saw that jmm service center replace my battery and kept amco battery, what is the use of like jmm type service center what they will serve to people, service centre take advantages from us only.

I purchase fsz green version 2 on 2015 September .on October just came one small accident..I make it all work with the hep of insurance it's on road on November last 2015. But on that time I didn't get two tank cover..but I paid money also for that..every time when I'm calling they are telling we forget next weak we will give..parts not available likethat..before also all my friends told me here it's bad service pls don't buy yamaha..but i like the design and engine power of yamaha...now I'm thinking why I buy this...with in 2 months I face very very bad service ..I talk with the showroom mange frome where I buy..he said check with service centre...what the stupid service your giving..respected yamaha team ...i[censored] can't give better after sales service pls don't make new model to attract the costumers..for more details any one can call me
Muhammed shamseer
[protected]

Hi all,

Yesturday i have given my bike szr for paid service supervisor inspected my vehicle and asked the problem and explained facing problem.

By default he also metioning many things blindly saying this all need to do.
Approx 2000 rs it will cost.
After 3 hours back called again clutch plates burned need to replace, i said ok

I asked the supervisor to check battery rectifier, due to high charging battery gone and indicating bulbs gone in meter, asked to check that too

Finally bill came 4 450.00 rs

Evening when they tried to deliver bike its not at all taking shelf and starting asked mechanic and replied saying inside single clutch 3 spring will come in that one is week it has to replace for that separate labor which you have not told.

For rectifier they have not cross checked when i asked during delivery they checked it and machanic himself is not confident to justify that its good or not and saying i[censored] want we will replace


At finally somehow bike started and paid bill and taken my bike,
And today morning while starting bike i notice rpm not working and i went back to service center and asked supervisor saying it was not working yesterday and mechanic saying it was shaking lightly.

Finally they told its not at all working before i need to replace

This is the second time i am facing this kind of service in this anurag motors

They are mainly looking in to sale there spares and raise the bill not service
Moreover the default service is 550 rs
And for each component service labor extra.

Please customers for paid service never go to this service center it far better to service your vehicle from local mechanics.

@India_Yamaha
Worst service by Walters yamaha - moolakadai, chennai. Fed up and planning to sell the bike in annoyance of not able to resolve my bike issues after giving it 6 times in Yamaha service center... I have spent 19k for the bike, my time and money has gone. What is the use of having a authorized service center if they are not able to resolve the problem..

Hi

I am writing this mail with great disappointment to inform you regarding the experience i had with sidharth auto, new railway road gurgaon branch.
I owned a yamaha fz-s v2.0 army green color, registration no.-hr99xbtemp2129.
Yesterday i was their for the first service of my bike. I booked appointment for the service for 12 june 2016 for 12 noon. I was at the service center around 11. 45 a. M and checked with the supervisor their regarding the service time.
The supervisor checked regarding the appointment but he said he will not be able to deliver the bike within 90 minutes, as i was informed at the time of appointment as it is a sunday and they don't book appointment for sunday as they have a lot of bikes coming for service on sunday.
Well first of all, i think that the supervisor lied to me as he already checked on his system that appointment was scheduled.
He didn't honored the appointment and the commitment of 90 minutes servicing as promised by your representative while booking the appointment.
I called around 2.15 p. M, after around 2 hours 15 minutes of the time i gave my bike for service as i didn't received any communication from the service center. When i asked regarding the servicing of my bike he put me stopped responding, i disconnected the call after waiting for 2 minutes. Around 2.39 p. M, i received a call from service center and they informed me that my bike has been serviced and i can collect my bike now.
My complaints are following:

1. The supervisor was very rude.
2. He didn't honored the commitment of 90 minutes and i received the call that my bike has been serviced after 2 hours 40 minutes.
3. When i submit my bike, the petrol tank was half filled and after servicing, the petrol tank was empty. When i informed the guard and supervisor regarding the same the said they didn't took any petrol and this is just the sensor.
If it is the sensor don't they have to change the sensor?
4. When i informed the supervisor that i will complaint regarding the same, he started talking in a very disrespectful manner and said that i can complaint anywhere i want and nothing will happen.

If that's the case than it's ok with me, i will get my serviced from outside, and will start a campaign on facebook and twitter against sidharth auto gurgaon and yamaha, as i am a customer and i don't deserve this kind of treatment.

Please inform me if you are going to continue same kind of customer service, so that next time i will visit some one else for my bike service.

P. S — their are something's worth mentioning of sidharth auto service, new railway road, gurgaon.
1. Their is a manager or sales rep, named - ashu, he is very helpful and respectable.
2. Dharmender in finance is also very helpful, hardworking and respectful

Thank you
Sudhir chaturvedi
Mobile no.-[protected]

Hi yamaha,

1st mail:
I have observed some noise from engine. This was happened 45 days back. Then i went to rise yamaha - hyderabad and one of the technician has examined my bike (Fz-s : ap10bd2812) and told that noise is coming beacuse of chain. But i did not accept that reason (I know sound\noise is coming form engine) and finally i believed that yamaha technicain blindly (Because he is working for great yamaha) and purchaged & replaced entire chain kit.

But this replacement was not resolved my noise issue. Then again i went same rise yamaha. This time they told that issue was with "clutch bell assembly (Primary driven gear comp-54be[protected]". Once again i blindly believed yamaha service people. They ordered this kit and they got this after 25-30 days. I went to my home with my bike but did not run a single km. After multiple followups with rise yamaha, i got conformation that order (Clutch bell assembly - primary driven gear comp-54be[protected] was received.

This time, they have replaced primary driven gear comp-54be61500100. But issue was not resolved. This time their explanation is "need to check engine".

I have handovered my bike to rise yamaha on 6/6/2016 and i'm waiting for positive reply.

Below are my questions:
1) how yamaha is maintaining the technicians without minimum knowledge on the issues?
2) is this the trick that you are using to sell you rindividual parts?
3) why yamaha service is playing with customers by trial& error methods

2nd mail:
Yesterday (6/8/2015 7pm) i have received my bike from rsie yamaha. But still issue is not resolved. Due to late evening and heavy traffic i did not identify the engine noise and i received the confirmation from rise yamaha (Tarun\nagesh\another person) that issue was completely resolved after replacing below parts.
1st time:
Primary driven gear comp

2nd time:
Gasket, cylinder
Gasket, cylinder head1
Gasket, crankcase cover1
Gasket, crankcase cover2
Bearing
Crank shaft bush replace.

Today morning (10am) i have given call to rise yamaha and explained the same story. They are saying rudely, no polite manner that just handover the bike again to the showroom. Now they are again asking my bike to analyses the problem. I need answers for below questions from yamaha service people.
Rise yamaha people are asking me that "how you have taken your bike without checking". This is the beautiful answer from rise yamaha technician (I don’t know his name).
1) how they are saying to the customer that issue was resolved.
2) why they replaced clutch bell assembly and above listed item?
3) how many days they want to analyse simple engine problem?

From the beginning, i have been explaining that noise is coming from engine. But rise yamaha people is just doing trail&error methods. They even don’t know the exact problem. They are blindly cheating the people with low quality service and un-necessary parts replacement.
I need written explanation from the beginning. I think rise yamaha is not having proper technician to handle this issue. If they do not have, they have to suggest another service center or they have to accept the fact that they do not have exp technician.
Please treat this as high priority and please escalate this to the higher level.

Regards,
Narender
[protected]

Dear concern... I purchased my yamaha fz in bangalore wheels (Rajajinagar) and use to service there but after 3rd service the ride quality became worse inspite of requesting several times they never responded well... After a year when i got fed up i started giving it to pacer yamaha (Hebbal) for servicing here also initially they serviced well but now from past few months their service has become pathetic... The bike has no mileage, full vibration, brake sound is like truck, bike speed never crosses 80 km/hr, down gear shift doesnt go smooth we have to accelerate and downshift... I requested several times but nobody responds... They keep the vehicle for two days and don't even wash the vehicle... I don't think that they even service the vehicle... People go to authorized service centeres to get the problems fixed but here in case of yamaha service centres they dont even fix the issues but create few more and make riding experience worse... I will never ever advise any of my friends or relatives to go for yamaha vehicles after this horrible experience... Keep doing the same and soon you will loose the indian market.

My bike meet with a accident on 4-may-16 and went to repair my yamaha fazer v2 in sairam motors padi. Front assembly, side scope and forke twist was the problem suggested by the service engineers. I spent around rs 10000 to repaid my bike and i am not satisfied with the service. My front scope had a minor crack which i didnt notice at the time of delivery and offen my forke is getting twisted again and again. After the service my bike engine is also getting over heated and chain makes lot of noise. I am getting irresponsible answers from the manager mr. Elango and they are kicking my front tyre to remove the forke twist with is a temporary solution, its been done thrice and i still have the problem. By bike is just 1 years old and i feel like driving a old vehicle because of the forke twist chain noise and the engine sound and heating (Not sure if the oil is changed but they have charged me for it. Very bad experience with yamaha service center.

Hi,

I have purchased a yamaha r15 s in March 2016.
But still the RC book has not yet given by the show room(Chrompet, Chennai)
called many times regarding the same however I didn't get a proper update with out RC book I will not be able to ride a bike which is against law.

Kindly take a necessary step and try to provide the RC book as soon as possible...

Thanks in Advance -- Barath K.A