Yamaha Motor India Complaints & Reviews

First complaint :
I have completed 3rd service but my handle baar vibration problem still not be solved. again repeated problem comes in a 3 rd time.

Second complaint:
Rain water dropping in the engine head fully. This is manufacturing fault, need solution for my complaint. i will not able to pay for any additional spares. refer bike picture.

The first servicing from Aquad Yamaha Kolkata is not satisfactory. Is this companies policy that in first servicing they don't do anything about engine oil change and chain lube? The major drawback a customer cannot see his bikes during servicing. I found a leak in my rear tire and to prepare the puncture I also told them to see the conditions of breakshoes and the puncture boy asked me did u do your first servicing? I told yes even I did within 20 days of purchase. But the astonishing part that none of my wheels were opened nor the breakshoes cleaned, so it's very embarrassing. My friend just bought an Apache 200 cc just with me he serviced his bike yesterday and he told me that TVs service centre opened both of the wheels and cleaned the breakshoes and polished with grease.May companies service policy differs !

Team Yamaha, it has been 8 years since I purchased FZ since then I have been taking service from Venkateshwara Yamaha Service Centre, Ameerpet, Hyderabad.

Earlier the staff mechanics were done good job but from past more than a year the service they providing is pathetic. Not at all professional nor properly trained. I have been visiting for service centre avg. 3 times in a year and every time there are lot of new mechanics joined/replaced. Well thats not the issue but every time the service goes worst.

Last month mid of August I was told to repair engine due to lower performance and have replaced new bore head, piston and few other parts. They took around 3 days and after while they called me for final delivery, I started to pick-up my bike evening around 7pm they still working on fitting engine parts and I have been waiting for more than 2 hours, as they were in hurry for closing hours, the repair they have done was incomplete. Due to some emergency I had to collect my bike.

I did not feel any much difference as earlier. Engine was not smooth, too much of noise from engine, RPM getting increase automatically itself in neutral gear, engine stops and start in milli seconds while driving, first gear is too hard to hit, battery is not charged properly dried in 5 days (fyi, new battery has purchased with the same service centre few months ago and it is still under warranty). Overall the service was pathetic. Even road side mechanics do good job sometimes, but I really wonder having trained by Yamaha why these guys do such service.

Yesterday, 29 September 2016 I gave my bike for service, as I was told in the last service that first service cost will be free since the engine repair was done by them. I appreciate that.
I told all the problems that are existing after new parts replacement, and till today even after second they could not able to resolve the issue. Infant they are trying to convince me that the bike is perfect. I do not know about other bikes, but I have been driving my FZ since 8 years and I know my bike very well on the way it performs and make noise. I left my bike with them now.

I am totally, completely disappointed with their service now and hence writing this complaint. I request Yamaha to look into this issue and resolve as early as possible. Since two days I ended up with just travelling from my work place to service centre twice in a day which is additional costs for me.

Thanks in advance.

I am using yamaha fz-s since 20 february 2015.
It has been not even a year o[censored]sing the bike, tyre of my bike got burst for no reason while on running bike. I may have got killed as it happened.
As if yamaha is a well known company despite that such low quality of tyres have been used in bike.
For that i have visited one of your service centers but no one at least attended my problem for this reason.
The service center which i have visited for the above mentioned problem is vardhman enterprise, near vyas vadi, new wadaj, ahmedabad - 380013.
Sales excutive at above mentioned service center told me that the tyre is coming with 5 years of warranty.
My problem should be looked out immediately and i am expecting that earliest possible way.
Otherwise i have to lodge a complaint in consumer forum.

Dear india yamaha motor,
This is to bring to your kind notice that i own a new fz fi bike. There is always the problem of waiting for the service. If i want to do service for my bike i have to visit the servicing centre 4 or more days before the serving date and i have to enroll for the same. And of course i wait for my turn on the servicing day and this is not the problem. My problem is i have to come for a distance of more than 20 km for enrolling the same. This is very inconvenient for me and i hope you do understand my problem. Moreover, this is the only servicing centre we have at imphal and the dealer (Pakhangba motors-imphal) is not bothered or the yamaha company is not bothered for the same. If this is the thing, then why is your imphal dealer selling more bikes here at imphal. If you can't make the customer happy then what is the purpose of your business. This is my question. For far flung customer like me, your servicing centre should provide a telephone number for enrolling the same by making a simple call but your imphal servicing centre do not provide any number to the customers. Kindly look into the matter and solve such issues at the earliest. Otherwise, please don't allow to sell yamaha bikes at imphal since the servicing could not be provided to the customers in time. And definely this will lead to the decrease in yamaha business here at imphal
Yours valued customer,
Dr. S. I. Singh
Imphal

I own a version 2 yamaha r15 and it was purchased on 3rd oct 2015.

It’s been over a month now since i have taken my bike, manager at the service center told that there is some issue with the rectifier because of which bike gets off immediately after starting it.

Manager told us that he had ordered the spare part 1 month ago and he had not received any update from yamaha factory.

This issue is continues and it’s not been attended and i am not getting any proper response from the service station nor from the customer care. (panache enterprises in indira nagar, bangalore - 560038)

Same issue has been escalated several times in the feedback call which i received post service and i had not got any solution till date.

I need an immediate solution to fix the issue in my bike and a specified time line for it.

Kindly do not reply with an excuse or an tentative date. (only solution required)

Have already mailed to this mail id ([protected]@yamaha-motor-india.com) and even no proper response received.

The quality of the product is far worst then it is promised and even the customer care service is the same kind.

Regards,
Rajesh singh r
+91 [protected]

It's been month I have given my bike to the nearest dealer gujrawala town service center. Somehow there entire showroom got burned now I got news from one of my friend that the entire got burned and my bike also got burned after that I managed to reach showroom bcoz when I heard this news I was in Gurgaon. I reached around 8:30 around met with Bobby and bunny the available manager and insurance taker. Then they assured me that I will get my vehicle bike or my money within month once they will complete there documentation. So I asked him to give me in writing so the same will be work as proof so the has bunny and Bobby has give me writing proof that they gave my new bike or my money back within the committed time. But I have been waiting for long time and I gave my all document to the insurance handler but till date they have not resolved my problem yet. I have to go Gurgaon daily in metro managing myself. How uncomfortable for me to use metro and travel in early morning. Has to walk from house to metro and then after reaching the destination then I have to walk for certain kilometres. I have been struggling with the same problem. I'm not asking them to compensate me over and above just want them to give my genuine amount which is as per policy so I may not face such issues in daily routine job. Please have this close as soon as possible waiting for positive response.

Regards

Krishankant

Dear yamaha...
I purchased my bike on 14th june 2016, from purchased date to till now i faced so many problem in this bike like
1. Battery charging problem,
2. Silencer heating problem mechanic said battery not charged that’s why silencer heat,
3. Battery replacement after visit 4 different service stations,
4. Disk brake problem from the date of purchase then after before 3000 kms disc pad change,
5. Rear tyre not moving freely service center mechanic said "it's your wehem" (Misconception) but i repaired my tyre problem from local mechanic now my tyre moving freely.
6. Now my current problem is that my silencer heating again and bike not start on single self start it need lots accelerator then start, sometimes bike automatic off while running when accelerator reduce.
Tomorrow i visit service station again.
Now tell me what is my fault "had i done any mistake to buy yamaha product" or “this bike”. I heard lots of name of yamaha a product but in my case i faced so many problems against this. My cousin also have yamaha bike its running very good that’s why i plan to buy this. I think this bike is faulty between 2 services i visited service station so many times and service station is so far from my home.

Please do something it was better for me i purchased second hand bike against new bike.

I am going to your othorised service station for sellstart problem before 3 days and they solved it at that tym bt after 2 days it was not working properly ... so when i am going to service station again the supervisior gives me very rude ans... m asking u if you are not suceed to provide service to customer then close all this...
I want to asking you that youre regional service manager or tarritory manager any body seen that workshop ever?? Is it sufficient to provide a good service to customer?? (Pepal yamaha, maninagar, ahmedabad ...

I bought a Yamaha Fascino vehicle from the said authorized dealer of Yamaha and had a worst experience. On 10 July 2016 i booked the vehicle with cheque payment. Cheque got realized on 12/07/16 and got the vehicle delivered on 25 July 2016 only and that too not completely with full fittings for which the amount was paid. I went to showroom again and again for getting the Mat and Buzzer. And from the day one when vehicle was delivered, i informed them that i am not happy with the front guard (bumper) and back guard provided. Since the front guard does not protect the indicator and not as requested by me. I asked them to provide me the guards which i require, They also committed to give me by one week time. It is 2 months time period and till date they have not provided the Guards or not refunded the amount paid for the Guards - Rs.2000/-. While travelling last 15 days back, due to skid, the vehicle fell down and the bumper what was provided is completely waste, the screws got removed and the vehicle got scratched / damaged. My claim is, first of all if the dealer is not in a position to provide the guards as requested means he should have returned back the money or should have provided as per customer requirement. Kindly refund the amount paid for the guards on an immediate basis. and compensate the loss occurred. Photo for vehicle showing the damage is being attached herewith. Completely dissatisfied with Yamha dealer. Kindly do the needful.

I got Yamaha YBR 110 since 2010. From the day taken out of showroom the bike stops running when rain drops fall on it. The YAMAHA people could not locate the problem nor could it solve it. After around one year it started functioning on it own!
Now the same problem started again. When bike is washed in servicing room, it does not have that problem, but when rain drop falls on it the problem starts.

Initially i booked my bike on 10th of August,
and went for delivery on 18th of August,
Were i found that bike was having scratches, But dealer was ready to give that bike only,
So, We rejected that bike as we don't want defective Bike.
After the long Discussion, then convinced us to change the bike,
So we changed to some other color which was available.

He washed that bike and given the delivery,
then too Bike was not starting, because of some problems in battery,
So they replace the battery,

still then also bike was not starting,
they changed the oil, done some service,
then the bike got started,

we took the delivery and back home.

--We found that petrol tank was loose, and Bike seat was loose,
We got the reply that all the SZ-RR bike and higher versions tank and seats are loose,

-- Further we are not getting any update regarding Passing the vehicle from RTO, Not number plate, No insurance nothing,

I am totally upset with the Yamaha bike and service provided by the dealer.

Please if possible, Please guide me how to return the bike and get compete refund.

I have paid full money on 10 th of August 2016,
Got bike on 18th of August.
Still now no progress from the dealer(no number plate/ no bike paper/ no service book from last 44 days), and no update from the costumer care

Passing was done on 29th of august, registration work still pending from dealer,
I am not satisfied by the bike nor happy,

I have raised complaint twice, (complaint number: IC-26310-Q8W4)
Even Customer care could not help,
and disconnecting my call and blocking my call,
So have to call from other number,

Please work on it and provide me the solution.

Kirti nagar yamha service centre
This is to inform you that this service centre is main aim is to money making not customer services . muisguide, extra charging, not doing good work, extra load of bykes, [protected], [protected]@gmail.com
I have been using service thm for last 2 years so i requested you to advice fro that provide me another service centre and tell them to contact me and yamha byk wale dhoka dete hai

Left and right panel damage near tank body while purchase.
When i gone to the showroom they are telling give the cost of that panel and we will change the part. but i got the vehicle with damage part this is manufacture defect so please change the part as soon as possible.
I took the vehicle on the date of 13/11/2015
Till know did not get the response form the showroom

Hi yamaha customer care team,

I bought yamaha fazer 2.0 before 6 months at rise yamaha showroom, madinaguda, hyderabad, from last 1 month onwards when starting the bike second time after starting the ride it doesn't starting, it has a limitation of self start, am facing the problem every day. I went to the rise yamaha service center for this problem, they checked it and they are suggesting me to go slow maintain some speed.

I ride my bike in hitech city hyderabad to office dialy the max speed on these roads is 30 to 40. How can i resolve my problem,
There are 4 traffic signals on my way from home to office which i need to wait for 5 to 10 minutes for crossing.

If i stop my bike at a signal it wouldn't start again, i have to wait 30 mins to start it or i have to put the bike on road and go by a auto to my office.

Please respond to this and suggest me a service center so that i can resolve my problem, it is dialy a head ache to me.
Its a new bike with 6 months old getting this trouble.

Other company bikes with 10 years old are starting on self start without any problem.

I dont know why the experienced and major bike showrooms service centers of yamaha are not figuring out whats the problem in a bike.

Waiting for your reply.

Chairman and Managing Director
Yamaha Motor Cycle
Surjpur, Noida
UP.
Sub : Complaint against M/s Zoom Roadys Mayapuri Service Maya Puri, New Delhi

I beg to draw kind towards that I bought a Yamaha Motor Cycle No DL 9S AR 4516 Reg. dt 30/01/2014
From your Zoom Roadys showroom Mahavir Enclave, before 2 years ago zoom roadys has service centre also I always take servces for my bike after 2 -3 months clutch plate started create some problem. I have complained many times but they did not take any action, they were misbehaving and said that you don’t know how to ride a bike. Sir I am riding a bike from 25 years. How it is possible that I would not know how to ride a bike. Sir then they were saying there is no manufacturing defect.

I have told them many times there is manufacturing defect. They did not take any action against it.
Even though when, I went again to service centre. They started a showing my mistake like I was the one who destroyed every think. They are saying that clutch plate, cluch katora and pressure plate, Cluch Housing Repair, all are defected . Cost of Repair amount will be 2300/- But there is nothing like that whenever I went to the service station for change the cluch plate I always paid for that.
If I want repair my bike so I will have to pay for that they are not able to give service so why you spoiling
your image.

Every time they are saying spare parts not available (Model is close down)

Now Zoom Roadys Showroom in Mayapur New Delhi

Sir, I want you to take a strict action againt Zoom Roadys and that Manager also.
Kindly Change the parts in warranty

Thanking You,

Name : Devinder Kumar Sharma
Mobile No : [protected]
Bike No DL9SAR4516
Reg Date 30/01/2014

I had purchase yamaha r15 on 30 july 2016 at that tym the fault light was blinking but i didnt knw about it, after that i when i came to know the problem then i goes to the yamaha survice centre and they solve my problem but after a month ago after a survice the same problm occurs and than again i goes to the survice centre but the were anable to solve my problem and the were saying that there is no problem with the bike and i m dissapointed

Yamaha service centre is very bad . Recently all my electrical equipment when down due to Rectifier failure . The service centre guys are saying its a issue with all yamaha model and they don'thave the rectifier part avalilable since long . Due to it i have to spend a lot for all the electrical part damaged (all lights, dashboard, battery) .
I can't drive the vehicle due to these big problems .
Please don't buy the yamaha vehicles/bike, its waste of money.
They do'n't have proper servicing, poor availabality of spare parts.

I have had a bad experience in ur service center ...I asked about breakes are not working ..they said we can't do anything, they are like that...i complained about the manager, instead of checking he made fun of me sayingg..I"m wantedly complaining about service.what the hell he is thinking, I'm paying for my bike it's his responsability to cross check the bike again with out a complain..instead he's making fun of me...even now the breakes are not working, and now it started making noise...pls kindly resolve my problem...n one thing whats the top speed of yamaha r15..i think it's more than 119 right...I asked him about my bike it's not going that much speed, they said we don't know about that, we cant help it ...I don't know what are your service centers are upto?? if they even don't know how to resolve...whom should we give our bike too??pls kindly resolve my problem

Since i have file my complaint reg front fork noise & performance for 4 services & I din't get any of the positive feedback on this & the problem which i identified will not solved yet. By now its running around 11, 000kms.
It has several failures
1. Front fork oil leak. (seal damaged )
2. Brake pad gone due to oil leakage
3. Disc plate also damaged condition
4. Mono suspension is not effective, (for less than 120kgs weight it sticks the ground level)

And i have very much worried about the quality of the products.
IN free services it would cost arround 900rupees, (break pad, oil seal, oil change, labor charges also included in free services)