Yamaha Motor India Complaints & Reviews

Hi yamaha,

1st mail:
I have observed some noise from engine. This was happened 45 days back. Then i went to rise yamaha - hyderabad and one of the technician has examined my bike (Fz-s : ap10bd2812) and told that noise is coming beacuse of chain. But i did not accept that reason (I know sound\noise is coming form engine) and finally i believed that yamaha technicain blindly (Because he is working for great yamaha) and purchaged & replaced entire chain kit.

But this replacement was not resolved my noise issue. Then again i went same rise yamaha. This time they told that issue was with "clutch bell assembly (Primary driven gear comp-54be[protected]". Once again i blindly believed yamaha service people. They ordered this kit and they got this after 25-30 days. I went to my home with my bike but did not run a single km. After multiple followups with rise yamaha, i got conformation that order (Clutch bell assembly - primary driven gear comp-54be[protected] was received.

This time, they have replaced primary driven gear comp-54be61500100. But issue was not resolved. This time their explanation is "need to check engine".

I have handovered my bike to rise yamaha on 6/6/2016 and i'm waiting for positive reply.

Below are my questions:
1) how yamaha is maintaining the technicians without minimum knowledge on the issues?
2) is this the trick that you are using to sell you rindividual parts?
3) why yamaha service is playing with customers by trial& error methods

2nd mail:
Yesterday (6/8/2015 7pm) i have received my bike from rsie yamaha. But still issue is not resolved. Due to late evening and heavy traffic i did not identify the engine noise and i received the confirmation from rise yamaha (Tarun\nagesh\another person) that issue was completely resolved after replacing below parts.
1st time:
Primary driven gear comp

2nd time:
Gasket, cylinder
Gasket, cylinder head1
Gasket, crankcase cover1
Gasket, crankcase cover2
Bearing
Crank shaft bush replace.

Today morning (10am) i have given call to rise yamaha and explained the same story. They are saying rudely, no polite manner that just handover the bike again to the showroom. Now they are again asking my bike to analyses the problem. I need answers for below questions from yamaha service people.
Rise yamaha people are asking me that "how you have taken your bike without checking". This is the beautiful answer from rise yamaha technician (I don’t know his name).
1) how they are saying to the customer that issue was resolved.
2) why they replaced clutch bell assembly and above listed item?
3) how many days they want to analyse simple engine problem?

From the beginning, i have been explaining that noise is coming from engine. But rise yamaha people is just doing trail&error methods. They even don’t know the exact problem. They are blindly cheating the people with low quality service and un-necessary parts replacement.
I need written explanation from the beginning. I think rise yamaha is not having proper technician to handle this issue. If they do not have, they have to suggest another service center or they have to accept the fact that they do not have exp technician.
Please treat this as high priority and please escalate this to the higher level.

Regards,
Narender
[protected]

Dear concern... I purchased my yamaha fz in bangalore wheels (Rajajinagar) and use to service there but after 3rd service the ride quality became worse inspite of requesting several times they never responded well... After a year when i got fed up i started giving it to pacer yamaha (Hebbal) for servicing here also initially they serviced well but now from past few months their service has become pathetic... The bike has no mileage, full vibration, brake sound is like truck, bike speed never crosses 80 km/hr, down gear shift doesnt go smooth we have to accelerate and downshift... I requested several times but nobody responds... They keep the vehicle for two days and don't even wash the vehicle... I don't think that they even service the vehicle... People go to authorized service centeres to get the problems fixed but here in case of yamaha service centres they dont even fix the issues but create few more and make riding experience worse... I will never ever advise any of my friends or relatives to go for yamaha vehicles after this horrible experience... Keep doing the same and soon you will loose the indian market.

My bike meet with a accident on 4-may-16 and went to repair my yamaha fazer v2 in sairam motors padi. Front assembly, side scope and forke twist was the problem suggested by the service engineers. I spent around rs 10000 to repaid my bike and i am not satisfied with the service. My front scope had a minor crack which i didnt notice at the time of delivery and offen my forke is getting twisted again and again. After the service my bike engine is also getting over heated and chain makes lot of noise. I am getting irresponsible answers from the manager mr. Elango and they are kicking my front tyre to remove the forke twist with is a temporary solution, its been done thrice and i still have the problem. By bike is just 1 years old and i feel like driving a old vehicle because of the forke twist chain noise and the engine sound and heating (Not sure if the oil is changed but they have charged me for it. Very bad experience with yamaha service center.

Hi,

I have purchased a yamaha r15 s in March 2016.
But still the RC book has not yet given by the show room(Chrompet, Chennai)
called many times regarding the same however I didn't get a proper update with out RC book I will not be able to ride a bike which is against law.

Kindly take a necessary step and try to provide the RC book as soon as possible...

Thanks in Advance -- Barath K.A

I have given my bike for service in one of the hilton yamaha authorized service centre in vazhimukku, balaramapuram (Trivandrum). On may 26 due to engine shaft complaint. As per the dealer, the shaft will be replaced & will be returning back within two days.

But, till date i am not getting any positive response through phone for the past 8 days regarding the return date. So, i went directly to the showroom today & found that my bike engine was totally opened & there was no service person available. As per them, there is no service person available to repair/refix it & they are not given any assurance regarding the return date.


My bike details : kl 20 d 1805, yamaha fazer

Service centre : hilton yamaha, vazhimukku, balaramapuram (Trivandrum).


I am totally unsatisfied with the service/response from the dealer side & i am thinking to exchange yamaha to any other motor companies if i didn't get a positive response following this complaint.


Regards,
Dr. Arun kumar rh
Client manager
Navigant cymetrix
Technopark
Trivandrum
Kerala

Yamaha company service outlets are poor .
even the service station manager doesn't no which part comes under warranty and which does not .
they all are simply replaying that it does not comes under warranty.
if we argue they will simply say contact yamaha or show where it is written.
how we show a list if they even doesn't know about it,
they make fool o[censored]s by saying yamaha company need to test the warranty covered parts, i mean why are they calling them self as authorized dealers and service shops if they doesnt know anything.
kindly tell them to stick are make them print parts which are covered under warranty in service books.

I am g. Senthilkumar i purchase a yamaha fz fi bike the date of 5th august 2015. From kavi motors, trichy. Chassis number: me1rgo716f0046732. Engine number: g3c8er0173130 colour: red. But till date my bike is not registered. I raise a compliant many time to kavi motors but they have not response to me. They ask the some time of 20th may 2016 through the mail. So, i agree the assurance of your company area sales manger. But right now my problem is not cleared. I ask the status yesterday evening. Again they did not gave the clear solution they speak the bad words from the 3rd party of kavi motors side. And also i gave my bike on 20th may 2016 to kavi motors show room. So, please do favor to me. Thanking you. Also, i enclose the bills details below. And also they have the 2 bill for same bike. They cheated me. My address & contact number: n.11/26b 11/20 edaiyapatty, ayyampalaiyam manachanallur (Tk), near water tank, thiruchirappalli - 621 005. Cell:[protected].

Hi this is ashwini, purchased fasino from crystal yamaha, kengeri
I rate 0 for executive and rto person.. I have requested to give registration number excluding 3 and agreed to pay fees as per rto norms due to negligence of rto person i have received a no as 9223 i am not at all happy with the service given by dealer and quality of customer service is very low, they do things as they wish i am frustrated by things. There is no proper customer follow up i have decided to leave my vehicle back to showroom and take my money back hopeless service.. Very worst experiece

Eight months back i procured the fz-s fi v 2.0, the expected performance by the yamaha was not happening. Head light focus is very low compare to other 150cc bikes. The pick-up is very low even when driving in 3rd gear. I am not satisfied with the performance of fz-s fi v2.0.Instant pick-up is not available in these bike. Engine is getting over heated once after travelling a non-stop 40 km distance.
I have posted the complaint to yamaha motors india but they didnt respond properly. And still i'm waiting for the solution for my issue.
Regards m. N. Divendra

Dear Sir/Madam i have purchased yamaha fascino from your dealer Vinayak Yamaha in domlur road Bangalore on 21-05-16 i was in a hurry & had trusted the brand as well as the showroom staff and took the delivery of my vehicle & came home and parked in my parking and yesterday suddenly i saw a slight difference in the paint and when i called the showroom to inform about it they did not respond me properly and i directly went there so the staff was like we cannot do anything now then i spoke to the branch manager Mr.Deepak he was also like we cannot do anything sir you might have painted the bike so thats why the difference( No commonsense for the manager there bike is purchased just 2days ago & meter reading is just 60kms) and he tells u have painted the bike sir i really felt very pity for the customers who have purchased these yamaha bikes or scooters. Really these people cheat alott. Am damn sure its happened some where while vehlicle delivery in the carrier or somewhere those people know that better atlast he said we cannot do anything once the delivery is done you cannot come with complaints like this and walked away.. I have alot of trust on Yamaha the brand & the service so i please request you to solve out this issue asap. And for the customers plz trust me i suggest or prefer Pacer yamaha or someother but you people just ignore VINAYAK YAMAHA Domlur road bangalore..
Thankyou
Mehran Khan
[protected]

Branch name : walters yamaha
Branch : moolakadai
City : chennai

I've booked yamaha zr under exchanging my old scooty pep. I informed them scooty is not in running condition and asked my expectation price, i asked them 3000. The customer executive said they'll offer the best amount. Then i booked the ray zr. After few days i took my scooty to the yamaha showroom, they said it is a scrap piece so they can offer only 1500. After a lot of bargaining also the showroom manager doesn't increase 1 rupee and asked me to get back my booking amount. Finally, i agreed for 1500 rs. As the manager said, scooty is scrap, i removed the battery from the scooty, but the manager becomes angry and started shouting at us that, how dare you'll remove a battery and asked me to get the booking amount back.

The manager of the showroom is not willing to sell the bike, he should convince me in that 1500 rs and he should have politely informed me to not to take the battery, his only intention is to return the money. Word by word he's asking me to take my money back and behaving very rudely to me.

Next day, i went to get the money back, i noticed that many customers came to give their bike service is also complaining abt the manager behaviour to customers.

Yamaha should look into these kinds of behaviour from their employees and should give proper training to their employees, that how to interact with customers.

Kind regards,
Selvam s

I am owning yamaha fazer bike. Today i left for service at s. S. Agencies, namakkal. They gave an work estimate.In that they mentioned the spares cost as rs.1725 and for that the service charges are rs.1765. They did not give a proper explanation. It is very much disappointing. Service is also not so good. Atfer the comletion of free services, they continued the paid and they didnt tell about the bonus services also. Till now i have done 6 paid services.

My name: n. Tamil selvan

I have one 3.5 yrs old yamaha fz.. All the services done from ur authorised service centre within every 2000kms (You have data, you can verify any time) and paying lots of money every time... That is more than the bike price.. And the performance is zero... Same problem occurs after every services.. During the time of purchasing your behaviour very good.. But after that it's crossing beyond limit
This time i asked them to checkup pick-up issue, which i am telling them from last 1 year. They said change choke wire (Changed same day), clutch wire (Changed same day) after this i told them still there is issue. They told this time we need to check engine, they opened it and saying there are scratches in cylinder bore (Just 35, 000 kms, services are done within every 2000kms and oil also changed everytime). I have yamaha extended warranty also. They are not taking that also in consideration.
There is only possibility of scratches in cylinder bore if you are not changing engine oil in every service (I am doing). I am sure they were not changing the engine oil in any service.
Take this matter in to consideration

First 1 year services were done in sprint yamaha
#55/8, hosur main road, kudlu gate, hongasandra, bengaluru, karnataka 560068

From last 2.5 years services are done in orion motors
S. M.Industrial estate, agara post, 65/7, sarjapur main road, iblur village, bellandur, bengaluru, karnataka 560102

Vehicle no - ka 01 ha 2022
Name - rahul shukla
Mobile no. - [protected]

I have purchased a brand new Yamah Fascino Scooter 3 jan 2016 (Chassis no. ME1SE77FBF0091020 )
no. UP 32 GU 2274, From Republic Auto Sales Hardoi Road Chowk Lucknow

After one month it has become a burdon for me as the bike was
not running properly and giving always tension, as engine disorder,
makes extra ordinary sounds from the engine, tyres not works good battery failure, lights are
also not functioning properly. Milage was also very poor, getting 20-25 KM
per ltr. where as the company was claiming 66KM per ltr.

Since after four months of purchase, up to now, it has gone 5 to 7 times same problem under servicing I am totally fed-up with company's attitude and non functioning
of the bike.

Kindly resolved my problem with out any more delay and oblige.

Expecting your earliest and prompt action in this regard.

Thanking you,

Yours faithfully,

Faheem Khan ( Mobile no.[protected])
Address : 428/1890 Wazeer Bagh Sahadat Ganj Lucknow (Uattar Pradesh )

Disappointing service:
I have been using a yamaha fz version 2 vehicle for 1. years. The coal set not worked proper, i have walked into a nearest showroom problem not resolved. i have complain second service . The way showroom staff communicated is very disappointing and they were demanding money for procuring new part, the vehicle is under warranty. I was told that it would resolve it.

Dear yamaha,

Issue:
Digital fuel indicator is not working

Disappointing service:
I have been using a yamaha fz version 2 vehicle for 1.6 years. The fuel indicator stopped working, post to which, i have walked into a nearest showroom to get it resolved. The way showroom staff communicated is very disappointing and they were demanding money for procuring new part, which the service center staff want to replace even if the vehicle is under warranty. I was told that it would take 25 days to resolve it. Also they asked us to contact other showroom as they do not have much knowledge to resolve it.

Concerned dealership,
Thirumala sri automatives, mancherial, adilabad, telangana.
Manager : laxma reddy ([protected])
Supervisor : venu (Ph no [protected])

I've got the brand new bike on 20th April 2016 and since then I'm continuously facing problems with it. I'm listing the following problems which I'm facing even after keeping my bike in the service station for most of the time. I'm disappointed to another level from the service provided by your service station. I've complained them 10 times about the issues I'm having with the brand new bike and they are not ready to solve it at all. The problem i faced was of petrol tank crack, & miss communications...of staff & manager.i[censored] want the recorded voice may send...

I have purchased new Yamaha R15s in Gurukirana motors Tumkur, I gave it for service and they are least bothered here they have skipped some nuts screws and bush and now the bike is making noises ... I tried calling to that showroom service center but no response, please look into this cos I'm fed with this kind of worst service ever.. Don't reject costumers complaint please I hope we will get better support from you please do not ignore

I've got the brand new bike on 16th march 2016 and since then i'm continuously facing problems with it. I'm listing the following problems which i'm facing even after keeping my bike in the service station for most of the time. I'm disappointed to another level from the service provided by your service station. I've complained them 1000 times about the issues i'm having with the brand new bike and they are not ready to solve it at all. The 1st problem i faced was of meter so they solved it after req them many times, then the main things started like the fork of my bike continuously makes noises whenever it goes even in a small pothole, the next thing is clutch bell noise, my bike is making such noises as if it was half a decade old, it also has tappet noise as well. I've clearly mentioned all of these issues each and every time to service station guys but they haven't solved it yet. I'm already an old customer of yamaha since i used to own r15 version 1. I never expected such type of poor service and a poor product from yamaha. I bought that bike just on behalf of yamaha's goodwill, if i knew you're products are likr this i would have never bought it. Please solve my issue asap, give me a bike replacement or return my money back asap or els i'll take a serious action against your company.
Thanks

Service boys are handling bikes very badly,
they are spoiling the bikes parts and telling to customers that was happened already and removing that part it came off...
please tell the service centers to take care about bikes,
and boys not cleaning the bike properly,
after giving the bike for service with in 2 days it getting problem again and again so...focus on service centers...