Yatra Online / YatraTrip.in Complaints & Reviews

I am a regular online travel customer but this was my first dealing with Yatra.com. After booking some package deal online and upgrading to a better hotel(after paying extra) on speaking with a customer service representative, I was called back 48 hours after to be told that the hotel is not available on my dates. Not when I had paid the advance, not when I had paid the balance, but 48 hours after making full payment to Yatra.com. Mr. Sahil from Yatra had called me to break the news and told me few other hote options to choose from, none of which were upto the standards of the upgraded hotel I had paid for! On exchanging numerous calls between one another, he kept telling me that they were giving me an upgraded option for their mistake but trust me, all the hotel options provided by them were downgraded if anything! They gave me a total of 5 options none of which were upto the mark and hence we couldn't come to a conclusion. Now they wanted to cancel my booking and refund me my money.. Which would have been ok if my package wasn't for 7 days ahead (in which case flights had already gone up and I hadn't prepared for such a disastrous customer service experience) and I was left handicapped! Now the cherry on the cake, I will receive the refund in 6-7 working days! Now how am I suppose to book my vacation when my money is tied up with these amazing people??!

Dear Sir, I booked my bus ticket for Luxury Volvo from Shimla to Delhi on 22 May, 2015 through yatra.com but got a worst experience with it. I paid Rs. 1149/- for it, while other passenger paid Rs. 800 for the same bus ticket through various travel agencies. It was a financial fraud at the first side. I booked my window seat as 20 but not given to me booked seat because many travel agencies booked the same seat to number of persons. After that, AC pipe was leaking on my seat and water were leaking on me dip by dip and my whole seat got totally wet in half an hour and no seat was vacant and driver and conductor of bus DL 1PC 0805 misbehaved with me and told me that"we cant do anything, call to yatra.com from where you booked my seat, finally I traveled my whole journey throughout in standing position from 10:00 PM to 6:00 AM, while I paid the exceeded amount for my journey. Finally, I found that yatr.com is doing fraud with their customer and focusing only looting the customer instead of better service. Now, I submit my serious grievance against the financial fraud and mental harassment and demand to refund total money within three days, otherwise I will take strict action against the organization with supportable evidences. I have clicked all supportable pictures for the mentioned incident and financial fraud and will take appropriate action against this fraud and cheating with innocent passengers. Earlier action is highly requested in this concern. Please find attached pictures of mentioned incident as a supportable document.

Dear sir, I booking bus ticket kumbakonam to coimbatore in12 june(journey date 13th june) Ref No:[protected], payment made by hdfc net banking, my amount is debited but my bus ticket is cancelled, i also using promocode freebus100 so immediatly credit my ecash amount 329. totally apset so again the same my ecash amount reedom only 33, what is this i loss amount 330, i am a employee in private consern, this amount is big loss fo my budget, please kindly request refund my amount in my bank account, i expect the amount...thank you

Dear Sir, I was book the round trip SLEEPER CLASS ticket on 2-June -2015 from Delhi to Kanpur (3-June-2015) & Kanpur to Delhi (5-June-2015). Total Amount - Rs. 656 2015 Fri 05 Jun Kanpur Central → New Delhi SL | 1 Traveller Ref No:[protected] Booked On: 02 Jun 2015 Wed 03 Jun New Delhi → Kanpur Central SL | 1 Traveller Ref No:[protected] Booked On: 02 Jun 2015 But my ticket will not confirmed & still i m not receiving my amount. Even no one can support us from YATRA. We are trying to contact them but no one can pick our calls if anyone pick our call they will disconnect the call. Kindly let me know what we do in this case. How can I get my money back???? Waiting for your positive revert & action. Thanks Balender Gupta [protected]

Dear sir, I want to inform that I have booked the hotel in chennai hotel marsan louge pallavaram chennai near airport from yatra.com app as guest .and I ave applied my gmail id ([protected]@gmail.com) on[protected] but I didn't recieve any mail from yatra.com .and no transaction .and I send my complain to yatra.com by mail but no resoponce from that side so sir please do a favour by refunding the amount

we have booked Andaman package for two persons and paid Rs 47000 for flight charges vide invoice receipt [protected] dated 12/05/2015.We have commenced tour on 24/05/2015 and completed tour on 29/05/2015.I got air tickets from Spice Jet Date of Journey 24/05/2015 PNR Number A32QGV Price Rs 20112& Return journey on 29/05/2015 GO Air booking reference Y89G4K Price 19986/-.Please refund Rs 6902-/immediately-Rameshbabu B

I would like to pointed out the following chaos done by Yatra, resulting loss of INR 53, 000 to me and additionally too much mental stress. 1. I have book the Tashkent tour dated 24th Febrauary 2015 for the date 14th April 2015 - 18th April 2015, and accordingly initial amount (INR 30, 600- Reciept no [protected]) was paid to Yatra. 2. As I am staying in Vadodara and the package was from ex-Delhi, so in co-ordination with Mr Amit Mahajan I have done my own domestic flight booking (Vadodara - Delhi - Vadodara) for coming to Delhi and back to vadodara for the tour package. 3. After that I was continuously in touch with Mr Amit Mahajan for my booking, on 11th March 2015, I received an email from yatra that my booking has been transferred to Ms Sheeba Birla and now she will be in touch with me for further details 4. Then there was continuously email communication for sending the passport (passport received by Yatra on 26th March 2015) and photograph (there was so many emails from Yatra to me for asking the photograph without mentioning the size of photograph whether soft copy or hard copy to be send, everytime I had called yatra and then they were giving information on phone which consume lot of my time on phone as well as money for phone call) with yatra and accordingly everything was send by end of March as instructed by Mr Sheeba. Everytime I was asking will there be any problem in getting the visa or not and I was getting the reply that don't worry sir Yatra has already send so many tourist to Tashkent without any problem. 5. On 30th March complete payment was done from my side (INR 93, 300 - Reciept still waiting from Yatra) as instructed by Yatra. Some service tax amount was balance (INR 1866 ), as I have done my payment with credit card which I have paid later in beginning of April 2015. 6. On 10th April 2015, I received an email from Yatra saying that full payment for the tour package received and the flight tickets, package details and the passport will be delivered to me at the Delhi airport prior to the departure to Tashkent. 7. I was very much worried about the point no 6 and I was continuously contacting Ms Sheeba Birla for handing over the complete package details to me on 10th April 2015 itself, as 11th & 12th April was Saturday and sunday and I was supposed to leave to Delhi on 13th April 2015. Ms Sheeba Birla then promised me to deliver everything on 12th April 2015 via email which was acceptable to me. 8. Then I was waiting on 12th April 2015 full day, nothing has reached to me. I even tried to call Yatra and everytime I get a message Ms Sheeba Birla is on off and she will revert on Monday (i.e 13th April 2015). Nothing was happened on 12th April 2015 9. Then I was waiting on 13th April 2015 since morning, no phone call or email received from Yatra till 12.30 PM ( I was continuously trying to reach Ms Sheeba Birla but no response) and at 12.30 PM I receive a phone call from Ms Sheeba Birla saying that your son visa got rejected and you need to either reschedule the date or cancel the package. 10. Point no 9 was really a shock to me, even though I was continuously following up with Ms Sheeba for my package details and she was taking so lightly and at the end I am facing this difficulty. 11. As we already made up our mind for going to vacation and at the last moment (because of negligience of Yatra employee) visa rejection I was completely shocked. Ms Sheeba Birla was giving me advice that me and my wife can travel and my son should stay back in India. ( stupid idea and ridiculous advice). Finally I told her to reschedule the package to some other destination where visa on arrival is possible. As the rescheduling of Tashkent package from my side was not at all possible due to other engagements (as well as my domestic ticket to Delhi was already booked ) 12. Finally, I gave her conclusion to book for Bangkok trip but then again shocked she told me I have pay additionally INR 30, 000 due to cancellation Tashkent trip. She was mentioning to me Yatra had bear 50% cancellation charges and I have to bear remaining 50% cancellation charges. I do not understand how this cancellation charges calculated, she informed me that she will provide the full details of cancellation charges but till now nothing has received. I was expecting cancellation charges invoices to reach to me. 13. After paying additional INR 30000 she confirmed to me that my Bangkok trip is booked 14. But because of negligience of yatra employee, I was severly under tension on 13th April 2015 and additionally loss of money (INR 53000) to me which was completely ruined my vacation budget. The financial loss amount (INR 53000) may be very small to Yatra but very big amount to me With this email I request Yatra to kindly re-imburse me the financial loss (INR 53000) due to Yatra employee negligience or provide some alternative for re-imbursing this cost. Your prompt reply appreciated.

i traveled lot of times but not with like yatra... its worst.. i paid 57000 rs include dinner but u didnt provide me pl rectify my prob as aspb ur people promise me that they are going to arrange break fast dinner nd one candle light dinner...actual package cost was 53500 nd i paid extra 3500 for dinner after discussion with the bloody fellow name Bhavana ([protected] ) i[censored]r not provide what u mail me will going to take legal action

I booked the ticket through yatra.com for (PNR) F8S8VG travel on 09 May from Hyderabad to Kochi and canelled with details given below. The refund amount has been transferred from spicejet to you a week back amount Rs 4, 914.00) INR. Refund still awaited, Confirmation Summary Booking Information Booking Date Confirmation Number (PNR) F8S8VG Reference Number [protected] Original Booking Status Cancelled Cancelled Cancelled Balance:(Rs4, 914.00) INR Passenger Information Passenger(s) Pax Type Flight Travel Documents 1. MR VARGHESE THATTIL ADULT, MALE SEAT 2. MS DAISY VARGHESE ADULT, FEMALE SEAT

I have cancelled the international airline ticket with yatra ref. no. YT14356320. I was informed that in 7-10 days I will get the refund but when I called on 10th day they said 10-15 more days is required and their excuse is that airline has not refunded to them so in-turn they have not refunded to me. I don't know how many times they will ask for more time and I have lost the hope for approx. INR 20k money. Worst part is I made the payment through credit card and its already billed and their is no probability of refund before my due date so I have to make bill payment that will include the refund amount of the cancelled ticket. In-case of refund after due date bank will just adjust it with future bills and with my current spending trend it will be 2-3 months bill. So effectively refund will be time taken by yatra to refund plus 2-3 months and I don't know when eater will refund it.

sir my name is deepak dhingra from jalandhar punjab my ph no is [protected] i was deal with sudhanshu gupta from last 10 days, i can final the trip for hongong from last 4 day and deposit the token amount 35000/- and ready to deposit blance payment, from yr side after payment no body will reply me and no body pic my phone even sudhanshu give me own mobile number after payment they will not pic my phone please contat me is is very wong

I have booked two tickets for Air Asia (Guwahati to Delhi) yesterday and for which Rs.9980 has been deducted from my account but I have not got any reference number or confirmation mail. & due to which I couldn't call the helpline no as it asks for reference no. which I don't have.

Dear Yatra Team, I would like to inform you that we had the worst experience with Yatra and hence would never recommend anyone to book holidays from Yatra. In fact, we had faced the problem since the beginning when we booked holidays. We had made the payment but your team was unable to track our payment details and they did not issue the payment receipt to us. The details of the same are there in the previous email conversations with your operation team. DETAILS OF THE PROBLEMS FACED DURING THE TOUR: Day 1 : Drive from Delhi to Shimla (330 km/approx. 9 hours) as mentioned in the Itinerary. But it took almost 12 hours for us to reach Shimla. We reached at 8 pm in the evening at Shimla. Since the hotel which was given to us 14 km away from Shimla and hence we could not go local sightseeing in Shimla. The Whistling Pines Resort, which was booked for us in Shimla, was equal to Guest House rather than a Resort. The room was pathetic. If you don’t believe us, we have clicked the photographs of the rooms. We will post this on the Facebook, so that other customers are not cheated. Not only the room, but even the food was worst quality. Since the resort was 15 km away from Shimla we had no option but to have the food from the same hotel. My son suffered from Food Poisoning after having the food from that hotel. Day2: Breakfast experience in Whistling Pines Resort. The Milk had some insects in the milk. I have clicked the photograph of the same. I have shared the entire experience of Shimla’s Whistling Pines Resort, with the customer care team of Yatra. But your team did not take any effort to solve our problem. We have requested for change in the Resort, but your team said that everything was perfect. Your marketing and operations team sitting in the AC office and earning money will never feel the problem that we had faced in Shimla. Your driver has not shown to us the two places Indira Tourist Park and Chini Bunglow mentioned in your itinerary. This indicates that you are cheating customers by just mentioning the names in the Itinerary and not actually taking to the places mentioned in the Itinerary. Day 3 Drive from Shimla to Manali : The Hilltone Resort which was booked for us 14 km away from Manali. So we could not go for the local sightseeing in Manali on the 3rd Day. Day 8 Drive from Dalhousie to Chandigarh (325 km/approx. 8 hours) The worst experience that we had was drive from Dalhousie to Chandigarh. There was a problem in the A.C. of the Innova Car. We had already informed to the owner of the Car (Mr. Chauhan) that condition of the Car was not good. We had to wait on the way, Pathankot for 3 hours. Imagine our situation, we had to wait on the highway in the hot summer along with twins of just 4.5 years. My family was irritated because of this most terrible experience. Because of this unnecessary halt at Pathankot for 3 hours, we reached Chandigarh at 6.30 pm. Your driver has taken us to the must visit places include Leisure Valley, Capitol Complex and Open Hand Monument. I donot understand that why you mention the names when you do not show us the places. What advantage do you get by cheating the customers who place such huge amount to you? Day9Drive from Chandigarh to Haldwani(250 km/approx. 5 hours). The information given in the Itinerary is wrong. The distance from Chandigarh to Haldwani is (434.7 km) approx and not 250 km. Don’t you think that such wrong information is misleading to your customers? I have all proofs of the communication through mail and phone calls. I can send you my phone call bill also which will clearly indicate that during the tour and before the tour, also how long we spoke to your customer care team to solve our issues which were obviously unresolved. Booking ID: YH1687873

Hi Team, This is regarding a booking which was made through Yatra & the booking which stated confirmed was at all not confirmed, my guest tried fighting with the hotel as the payment was taken for the booking and also we truied calling yatra.com to confirm the booking but earlier a very bad customer service then no response customer service agent spoked that booking are confirmed we will call you but finally received a mail from them around 4:00 Pm on the date when guest had to check in in the hotel that they where not able to confirm, guest literally shouted on us & as he was a sr management guy who give us a lot of buisness but this type of service was not expected from Yatra, I will definately no go & book any hotel from you guys coming forward. i had asked the agents to escalate the same to the higher management and had asked them to convey the same to the Manager and was expecting a response from them, but Yatra seriously they are the worst company i have been dealing with, because of the company i had to ask the guest to stay in any hotel he wants which he can claim back by our company. i waisted my time by doing regular follow up with the hotel, Yatra but EOD i was the person who suffered. I would appreciate if some one from management at least go through this case if they are serious about there feedback they can not compensate my money and my time but i would definitely like to meet them in court as they have hurt-ed my dignity. Regards Pankaj

My family booked a holiday package through Yatra.com - after we landed up at our destination, we realised that the hotels we were given are not even 1 star - the hotels are located way out of place, the rooms don't even have basic amenities. A lot of the information given in the itinerary was false - including distances and travel times. When we called Yatra.com to ask for a clarification, they keep putting us on hold - or promise to call us back but don't so so. The managers are perpetually at lunch or out of office. They have ruined our holiday - and took a huge chunk of money to do so!

Dear support, Kindly process for refund of the following transaction.1) Date of Transaction.: 26/4/2015 2) Credit Type (Credit Card/Debit Card or net banking.: VISA Credit Card 3) Bank Name.: SBI Card 4) Amount Charged.: Rs 12340 at yatra online 5) Transaction reference provided by bank. :26/04/2015 YATRA.COM-INTERNET TXN DELHI IN 12340.00 Dr. 6) Email id which was used at the time of booking.: [protected]@nic.in...

We have booked shimala tour via Yatra.com
We had a worst experience in our entire journey.
booking ID-S1582195

1.we have booked 2rooms on twin.Sharing basis
for 4 person but we have provided with only one rooms.
2.The guide (Guide Name-mithun) was worst, lier, cheap character, worst behavior, cheat all the yatra guest by Taking commission from local person.

I Have attachEd the mail received to CK international hotel from yatra.please refund our money.
shoot out the guide from yatra.

Dear Concern, I have booked a hotel Vibe by Lalit on 10th May. 2 transaction happened during the course, first one was unsuccessful & 2nd was successful for the 1st unsuccessful transaction money of Rs. 2981/-deducted from my credit card but it didnot refunded back to my account. The transaction ID of the Citi bank through which this transaction was done is 74332745131513093452686. Also the e cash of 187 was deducted which also didnot refunded back in my account. Kindly look into the same & please refund my both account & settle this issue I am enclosing my bank statement copy & screenshot of the unsuccessful transaction. On 10th May Regards Anurag Sharma Cell No.[protected]

I have used yatra.com website to book a flight from Jeddah to Hyderabad. When completing the payment option, I submitted booking after entering credit card details. Ticket amount is deducted from credit card but yatra.com website shows an error message Address Verification failed. Now when contacted yatra.com support, they are telling that they did not receive the amount and I have to check with bank. How can a bank authorize a payment without confirmation from website. When validation of address verification is not success, why yatra.com sent credit card details to Bank. Without a confirmation from Yatra.com website, Banks can never deduct any amount from any accounts. I want to claim my ticket fare from Yatra.com and need help for the same.

Hi, I have booked an travel domestic holiday with my family (voucher no; YH1682413) with yatra.com to sikkim and darjeeling and the travel date is scheduled on May 17th, 2015. they have asked me to make the final payment on or before May4th, 2015 which i did pay on the same day. Later in the day i recieved a phone call from my brother stating he has been admitted in hospital and diagnosed of stage IV cancer and battling for life in Apollo hospital, Chennai. Immediately i called upon yatra asking them for postponement of travel or refund of the entire amount. one of the customer executive who attended stated refund is not possible but the travel can be postponed. later they asked me send a mail, which i did on 6th may, 2015. Later on 7th may, they reply they will not refund or postpone the travel. Kindly help me as iam not in a position to travel due to my brother s critical illness. Kindly do the needful.