Yatra Online / YatraTrip.in Complaints & Reviews

Dear Yatra, I have booked below ticket and cancelled on 11th June 2015. But when I checked in my ICICI bank account the amount of Rs. 1007 returned and on next day it was again deducted by yatra. I don't understand what is the meaning of deduction of refunded fee by your side. I talked with your customer care number[protected], even they are unable to track this thing. Can you please clarify me about this inconvenience ? Here is a screenshot of my bank account transaction rows : http://screencast.com/t/iuomp9Vu Following is my details on cancellation, [protected][protected][protected][protected][protected]------ Dear Ramakanta Mohanty, Your flight booking has been cancelled. The cancellation details for booking reference number [protected] are: Flight Itinerary Passengers Indigo Hyderabad - Bhubaneswar Mr Ramakanta Mohanty 6E-264 Fri, 12 Jun, 2015 Refund Details Refund from Airline charges Yatra charges Other charges Total refund (+) 3, 636.00 (-) 2, 250.00 (-) 300.00 (-) 79.00 1, 007.00 The refund amount of 1007 will be credited within 5 to 7 working days depending upon your bank. Best Regards, Yatra team

I am relay not happy with yatra.com as their way of handling their customers is really pathetic. on may 25th 2015 I booked my tickets for 6 passenger for delhi to goa and return tickets from goa to delhi. Recently yatra.com received a call from stating she is one of the co-passenger and they cancelled 2 of the tickets just by doing their basic procedure of verification. I came to know about the cancellation on july 3rd 2015 late night when I was just checking my hotel booking. spoke to yatra.com rep on july the 4th 2015 he informed it is not possible to cancel the tickets with confirming the mode of payment and last four of my card number no matter whosoever calls to cancel the tickets. I requested for call from supervisor. however I did not received a call. finally I called back yatra.com in evening. spoke to their supervisor named simran. she informed we cannot listen to call recording for that cancellation due to technical problems. she informed that I will receive a call from one of her another supervisor working their. we scheduled a call back time for 11am however as happened earlier I did not received any call back. finally I called yatra in night. spoke to supervisor and his name was MR. AMIT KUMAR. one of the worst experience I had with him because after we listened to the calls it was confirmed the details were not verified. he then said sir the basic verification was done so we cancelled the booking. yatra.com did not even confirmed any of the major details before cancellation such as last four of card number or even DOB of the lady making call just to confirm that it is a valid co-passenger they are talking to but MR. KUMAR was just stuck that the rep atleast confirmed my phone number and email address. this is very basic thing of a person that so many people might know about anyone they know. he was rude, not co-operative at all, while the conversation he was cross questioning me despite of giving resolution to me or answering my questions. when I asked him that I want to file complaint for him for his misbehaviour he went and filed a complaint for another supervisor I spoke to earlier, in the later of call I informed his the call is about to get disconnected so please call me back. MR. AMIT KUMAR then replied his shift is over so he will not call back and finally the call got disconnected. Today morning when I requested to speak to supervisor a call back was arranged for me, however as happened before I did not received any call back. atlast I called back yatra.com my call was placed on hold for more than 30mins because the supervisor went on break even after know I was waiting to speak to them and I was even informed that supervisor is saying that call back is arranger for manday from their senior management so there is no use of talking to any supervisor today. once again call got disconnected. got so pissed off from yatra.com that I decided to call back.. once again was on hold for atleast more than 15mins spoke to supervisor. she also said they have atleast confirmed basic details so they did not confirmed last 4 of my card number or even DOB of co-passenger just to make sure they are talking to legitimate person. still I have received no resolution from yatra.com and I am finally informed one of manager will call back tomorrow. yatra.com after ignoring their protocol they are not ready to accept their mistake that should have confirmed the details properly is actually cross questioning me as if I am a theif. this is how I am getting stress from you guys and just because of you guys I now need to cancel my hotel and cruise booking and more loss of money to me just because you guys did not followed the protocol. need a resolution.

Dear Yatra team, I shalini sumariya had done a credit card payment of rs 5019 at yatra online pvt .ltd account icicibank card **7022. but due to some hotel confirmation not made our booking cancle but our amount is debit for rs 5019. amount not yet credited in our account. Date : 20/6/2015 we had drop mail to at [protected]@yatra.com same but no result . please consider this matter solve as soon as possible.

Hi, This is with reference to the booking ref number[protected]. . Twice, while trying to reschedule my flight from Kolkata to Hyderabad (06.10 flight to 18.30 flight), my account was debited but the transaction wasn't successful. I got a fatal error after both the rescheduling attempts: Tried different banks but the issue seems to be with Yatra.com as I'm getting the same error every time. Pathetic service to be honest, really irritated. Kindly resolve at the earliest. Regards, Rahul Gupta me.[protected]@gmail.com [protected]

my Reference no [protected] i booked my ticket on 16-jun-2015 from Mumbai and harare on 18-jun-2015 and my return ticket was on 2-jul-2015.Due to some reason i need to leave harare on 29-jun-2015.So on the 28-jun-2015 i called yaatra customer care and due to some miscommunication instead of booking my ticket on 29-jun-2015 they booked my ticket on 30-jul-2015 and to rechedule this they also deducted rs 5858. I was in hurry so i didn't have time to look at my ticket as i need to leave for airport there when i reached mumbai they said u r travelling on 30-jul-2015 so now u have to pay 87$ as a penalty i paid that .i called up yaatra and now they are not even listening to me nor they are providing me the conversion between me and the customer service i request you to look at this issue and raise a complaint agaist same

I am koushik ghosh.i want to cancle my booking because due to my mother ill..but as per Yatra Customer care told me they don't refund money.. this is very Bad experience from yatra.com.. That the reason in feture we don't believe to Yatra.com.. if any urgency anyone cancle the booking then the money is not refundble. unbelieveable. [protected]@gmail.com. money - 2000. ref no - YH1760916 [protected]

I have booked my Holdiays with Yatra for Manali for 3 members. The poor experience started just from the day 1 where in the VOLVO seats which were booked has been changed without prior notice and we were forced to travel on different seats. HOtel which was claimed to be a 3 star has given below grade rooms, Full day CAB was booked for total tour package but was not provided on day 3 and half day on day 5. Rohtang tour was planned on day 3 at 5 am with exclusive vehicle for which on last moment at 8pm a day before forcefully asked to travel by Bus which was denied looking at young daughter was there and i was forced to cancel the Rohtang tour for which full money was charged by Yatra. Total shortcomings on Yatra part where Hotel was given with lower than promised quality and nothing has been done after registering the complaint also. Same was with the travel agent of YATRA as change in seat in Volvo, 1 Day no CAB given, 1 Day Half day CAB was provided. With all This i have gone through a lot of mental agony with YATRA. Total Disappointed with the kind o[censored]nprofessional approach of such a big name. Atleast they should not refund 50% of my tour cost as compensation for mental harassment.

Dear Sir, I Am Vivek Arya holding Ac no [protected] In SBI Bank, Phadnis colony, INdore, I Tried to book a Flight ticket from Indore to Bhubaneswar Dated 18 June 2015 at 5.43.41 pm, while processing for the ticket, I made a successful transaction in the account of AVENUES INDIA PVT LTD of Rs.4396.00, with Journal No. 43886816, which got credited to your account on the same day for which the Txn. Amt was 21621391.27, but after transaction the page was expired and the reservation was not confirmed. I made numerous complaints to the customer care executives and also provided the bank statement for my ac the journal no and their ac statement as well. As evidential document of the confirmation from the bank that the money has transferred to their Account with the journal no 43886816. They have asked me to check with my bank people and they have assured me that the money is already transferred into the account of Avenues India Pvt. Ltd. Ac no. [protected] and also shown me the money transfer journal no. They are in my full support, they also said that Yatra.com is not willing to check/Return the money that's why they are giving such absurd replies. I have called several times at the Customer care Desk, though I haven't got any positive turn up from your end. But they are not ready to listen up my calls. they make me wait for half an hour on the calls to get connected, and once the call gets connected they assure me with the processure to be conducted and they never turn back I am waiting since last 8 days though they committed to get my money back in 48 working hours Maximum. Kindly check with all the attached documents in support to my issue. And help me to get my money back.

I got a message from Spice jet regarding their cancellation of flight SG 684 from Cochin to Hydrabad on 02/07/2015. (PNR-UDV74U).But I couldnot get them through phone.What is their re arrangements.or how the refund is effected.I have a connection flight from Hydrabad to Bangalore on the next day also.So what will I do if they are doing like this.Give me a reply soon Regards George Kuriakose 91 [protected]

Hi, I booked a hotel with assistance of Yatra care representative (Booking Reference Number - [protected]). According to him this is best selling property but when I gone through reviews it was worst property. I immediately cancelled this booking and opted for new booking from Yatra.com. Then I came across Hotel J's Excellency Mahabaleshwar. Price for 4'th July check-in and 5'Jul check-out is 11000 where in other website I found it to be 2750 only for one night and there is 50% off as well. Yatra.com is simply cheating the customers. See attached snapshot. Note: My intention is not to defame or do financial loss to any one. This just to inform customers help them out there in choosing online bookings. They must compare across online portals.

This is with reference to flight booking from Mumbai to Nagpur, booking date 10th June'15. Which I tried through Yatra.com using paytm wallet for amout Rs.1977. I tried first time which failed and no amount was deducted this time but on second time again failed but amount was deducted from Paytm wallet and Kotak Credit card. same informed to yatra and paytm that amount deducted and but transaction was failed. Now in this case Paytm is saying that amount has been processed from their end and yatra is saying they did not receive payment for this. I don't understand who is lying. despite number of folloups with both the companies, I did not receive satisfactory answers and ulimately I'm loosing my amount which causing mental stress to me. I'm also planning to file complaint in consumer court for this matter and mental instability. Kindly Help on this matter. Thanks, Sachin Sachin.[protected]@gmail.com

I have had a horrible experience with Yatra.com. They left me with my family (we have a 16 months old kid with us) all by ourselves in the middle of the night. the hotel we had booked was locked out and we had travelled all the way from Mumbai. What happened next is in the whole mail given below: From: joyanta.[protected]@gmail.com Date: 8 May 2015 12:28:47 pm IST To: "Yatra.com" Subject: Re: 'yatra=[protected]' YAT[protected] Dear Sir. I hope and wish you understand how it feel to be stranded in the middle of the night with your family and a 15 months old child. However, I would narrate the event once again for your convenience. We started from Mumbai after office hours on Thursday (had made a booking for 3N starting Thursday night). And reached there around midnight. When we reached there, there was no way to find out the location of the hotel. Even your own customer support person guy did not know the location. In the middle of the night he told us that we should make own arrangement and he would process our full refund (how customer friendly approach!!!). However, we got hold of some local people and located the property after searching for it for an hour. When we reached there, the resort was locked out (the main gate was locked), and both the numbers provided by you were not responding (apparently the numbers were of the resort owner). My wife had to sit for all the time inside the car with my baby as he was hungry and was crying badly. After, searching and requesting some local people (I had to knock some doors in the middle of the night and wake them up for help), got to know that the care taker boy stays 5 kilometers away. I went and picked him up from his home and brought him to the resort. Then he opened up the place for us (by the time it was 2:30 am). We went inside the room. The room was stinking; the AC had no temperature control. The bathrooms were dirty like hell. My wife chose not to even wash her face. My child was hungry, and the resort didn’t even have a drop of milk! Somehow, we sat there, thought of passing few hours so that there’s light outside, and we can leave that godforsaken place. In the morning I called up the call center (in the night we did call up your emergency number, but, they too told us that they can’t do much and we need to wait till 6:30 in the morning when the call center starts operations), spoke to Ms Neha Sahani, who instead o[censored]nderstanding what we are going through, started shouting on me (another example of customer friendliness!!!). On request of speaking to a senior, I was transferred to Mr. Balram Singh, who then told me to wait till 10amand he will get back to us. In the meanwhile I got a call from the owner (on the caretaker’s mobile number), where in she told me that she was not aware of any booking on my name. She also, said that she has not even received any payment for the same. After waiting till 10:30am (what responsiveness / punctuality from your people), I called back again at the call center. After again fighting my way thru Ms. Sahani, reached Mr. Balram, who first told me that we have been allocated Mango beach resort, then again after keeping me on hold for a long long time, told me that he can’t do anything and would process 2 night’s refund. To which I told him, that we are not looking for any refund, but, place to stay with my family. Or else, my full refund. To which he asked for time till 4:00pm. And it’s quiet evident from your way of operations, there was not call back from any of your employees till date. Post this call I immediately left that place and checked into Radisson. Now, my point is that I am accepting passing few hours in that resort, but, can the resort owner show any proof that we have stayed there? (The fact is that I did not sign any kind of form of register). Secondly, is this the kind of sympathy you have with your customers, that in the middle of the night / wee hours of the morning, you ask them to take their money and get lost? I am simply requesting you to please refund my full money. If I don’t get to hear anything, then I will have no other choice, but, to look for all other way possible, and ask for additional compensation that I had to pay to stay at Alibaug. Hope to hear from you soon. Regards, Joyanta Dutta +91-[protected] Sent from my iPhone 6 On 04-May-2015, at 2:59 pm, Yatra.com wrote: Dear Mr Joyanta Dutta, Namaskar, Greetings from Yatra.com Referring to your complaint regarding booking id: [protected], we have spoken with Ms. Disha from the hotel. She told that due to late check-in the problem was occurred and guest had to wait long however the guest has already availed stay for one night and she allowed them checked out at noon after check in time. We tried our best to convince the hotel but hotelier denied for full refund hence one night retention is applicable for the same. Kindly advise us for refund of 2 nights so that we can process refund from our end ASAP. Regards, Yatra Team Yatra.Com | Tel : +[protected] | Tel : |6th Floor Tower D, Unitech Cyber Park, Sec 39, Gurgaon, Haryana – 122002 Have Feedback? Please write to [protected]@yatra.com for all requests and concerns and we will ensure prompt action is taken as requested

Hey, This is inform to you that we don't get proper facility on trip. we have purchased AC sleeper from Delhi to riskiness. you guys changed bus timing again and again in a day. after confirm bus time we have received wrong address massage from yatra.com for boarding. when we reached to bus there was many much confusion to bus operator he take too much time to confirm us seat.when bus started water has fall down on us which was completely worst moment.we were late by 3.5 hours.Seat number was changed. seriously we are not satisfied with your facility and i want my money back from yatra.com. we have proper pictures of water falling. i request you please look into this and refund other wise i will submit a case in consumer court. PNR No. [protected] Booking Reference number:[protected] Date of the incident: 12-Jun-15 My mobile number: [protected] Regard's, Rohit Sharma

Hi Team I have raised an request for online transfer of my PF amount to my present employer. It's been more than a month and it is still not approved by the Yatra concerned officials. Tracking ID : Tracking ID 999203051505120017118 Date- 12 May 2015 Submitted through the member log-in 6251446 Personal Details : Gaurav Garg Phone no- [protected] PF Account No with yatra- GNGGN[protected] PF with present employer - PYKRP[protected] I dont know how to proceed for the same.

I am a regular online travel customer but this was my first dealing with Yatra.com. After booking some package deal online and upgrading to a better hotel(after paying extra) on speaking with a customer service representative, I was called back 48 hours after to be told that the hotel is not available on my dates. Not when I had paid the advance, not when I had paid the balance, but 48 hours after making full payment to Yatra.com. Mr. Sahil from Yatra had called me to break the news and told me few other hote options to choose from, none of which were upto the standards of the upgraded hotel I had paid for! On exchanging numerous calls between one another, he kept telling me that they were giving me an upgraded option for their mistake but trust me, all the hotel options provided by them were downgraded if anything! They gave me a total of 5 options none of which were upto the mark and hence we couldn't come to a conclusion. Now they wanted to cancel my booking and refund me my money.. Which would have been ok if my package wasn't for 7 days ahead (in which case flights had already gone up and I hadn't prepared for such a disastrous customer service experience) and I was left handicapped! Now the cherry on the cake, I will receive the refund in 6-7 working days! Now how am I suppose to book my vacation when my money is tied up with these amazing people??!

Dear Sir, I booked my bus ticket for Luxury Volvo from Shimla to Delhi on 22 May, 2015 through yatra.com but got a worst experience with it. I paid Rs. 1149/- for it, while other passenger paid Rs. 800 for the same bus ticket through various travel agencies. It was a financial fraud at the first side. I booked my window seat as 20 but not given to me booked seat because many travel agencies booked the same seat to number of persons. After that, AC pipe was leaking on my seat and water were leaking on me dip by dip and my whole seat got totally wet in half an hour and no seat was vacant and driver and conductor of bus DL 1PC 0805 misbehaved with me and told me that"we cant do anything, call to yatra.com from where you booked my seat, finally I traveled my whole journey throughout in standing position from 10:00 PM to 6:00 AM, while I paid the exceeded amount for my journey. Finally, I found that yatr.com is doing fraud with their customer and focusing only looting the customer instead of better service. Now, I submit my serious grievance against the financial fraud and mental harassment and demand to refund total money within three days, otherwise I will take strict action against the organization with supportable evidences. I have clicked all supportable pictures for the mentioned incident and financial fraud and will take appropriate action against this fraud and cheating with innocent passengers. Earlier action is highly requested in this concern. Please find attached pictures of mentioned incident as a supportable document.

Dear sir, I booking bus ticket kumbakonam to coimbatore in12 june(journey date 13th june) Ref No:[protected], payment made by hdfc net banking, my amount is debited but my bus ticket is cancelled, i also using promocode freebus100 so immediatly credit my ecash amount 329. totally apset so again the same my ecash amount reedom only 33, what is this i loss amount 330, i am a employee in private consern, this amount is big loss fo my budget, please kindly request refund my amount in my bank account, i expect the amount...thank you

Dear Sir, I was book the round trip SLEEPER CLASS ticket on 2-June -2015 from Delhi to Kanpur (3-June-2015) & Kanpur to Delhi (5-June-2015). Total Amount - Rs. 656 2015 Fri 05 Jun Kanpur Central → New Delhi SL | 1 Traveller Ref No:[protected] Booked On: 02 Jun 2015 Wed 03 Jun New Delhi → Kanpur Central SL | 1 Traveller Ref No:[protected] Booked On: 02 Jun 2015 But my ticket will not confirmed & still i m not receiving my amount. Even no one can support us from YATRA. We are trying to contact them but no one can pick our calls if anyone pick our call they will disconnect the call. Kindly let me know what we do in this case. How can I get my money back???? Waiting for your positive revert & action. Thanks Balender Gupta [protected]

Dear sir, I want to inform that I have booked the hotel in chennai hotel marsan louge pallavaram chennai near airport from yatra.com app as guest .and I ave applied my gmail id ([protected]@gmail.com) on[protected] but I didn't recieve any mail from yatra.com .and no transaction .and I send my complain to yatra.com by mail but no resoponce from that side so sir please do a favour by refunding the amount

we have booked Andaman package for two persons and paid Rs 47000 for flight charges vide invoice receipt [protected] dated 12/05/2015.We have commenced tour on 24/05/2015 and completed tour on 29/05/2015.I got air tickets from Spice Jet Date of Journey 24/05/2015 PNR Number A32QGV Price Rs 20112& Return journey on 29/05/2015 GO Air booking reference Y89G4K Price 19986/-.Please refund Rs 6902-/immediately-Rameshbabu B