Yatra Online / YatraTrip.in Complaints & Reviews

Dear Yatra Team, I would like to inform you that we had the worst experience with Yatra and hence would never recommend anyone to book holidays from Yatra. In fact, we had faced the problem since the beginning when we booked holidays. We had made the payment but your team was unable to track our payment details and they did not issue the payment receipt to us. The details of the same are there in the previous email conversations with your operation team. DETAILS OF THE PROBLEMS FACED DURING THE TOUR: Day 1 : Drive from Delhi to Shimla (330 km/approx. 9 hours) as mentioned in the Itinerary. But it took almost 12 hours for us to reach Shimla. We reached at 8 pm in the evening at Shimla. Since the hotel which was given to us 14 km away from Shimla and hence we could not go local sightseeing in Shimla. The Whistling Pines Resort, which was booked for us in Shimla, was equal to Guest House rather than a Resort. The room was pathetic. If you don’t believe us, we have clicked the photographs of the rooms. We will post this on the Facebook, so that other customers are not cheated. Not only the room, but even the food was worst quality. Since the resort was 15 km away from Shimla we had no option but to have the food from the same hotel. My son suffered from Food Poisoning after having the food from that hotel. Day2: Breakfast experience in Whistling Pines Resort. The Milk had some insects in the milk. I have clicked the photograph of the same. I have shared the entire experience of Shimla’s Whistling Pines Resort, with the customer care team of Yatra. But your team did not take any effort to solve our problem. We have requested for change in the Resort, but your team said that everything was perfect. Your marketing and operations team sitting in the AC office and earning money will never feel the problem that we had faced in Shimla. Your driver has not shown to us the two places Indira Tourist Park and Chini Bunglow mentioned in your itinerary. This indicates that you are cheating customers by just mentioning the names in the Itinerary and not actually taking to the places mentioned in the Itinerary. Day 3 Drive from Shimla to Manali : The Hilltone Resort which was booked for us 14 km away from Manali. So we could not go for the local sightseeing in Manali on the 3rd Day. Day 8 Drive from Dalhousie to Chandigarh (325 km/approx. 8 hours) The worst experience that we had was drive from Dalhousie to Chandigarh. There was a problem in the A.C. of the Innova Car. We had already informed to the owner of the Car (Mr. Chauhan) that condition of the Car was not good. We had to wait on the way, Pathankot for 3 hours. Imagine our situation, we had to wait on the highway in the hot summer along with twins of just 4.5 years. My family was irritated because of this most terrible experience. Because of this unnecessary halt at Pathankot for 3 hours, we reached Chandigarh at 6.30 pm. Your driver has taken us to the must visit places include Leisure Valley, Capitol Complex and Open Hand Monument. I donot understand that why you mention the names when you do not show us the places. What advantage do you get by cheating the customers who place such huge amount to you? Day9Drive from Chandigarh to Haldwani(250 km/approx. 5 hours). The information given in the Itinerary is wrong. The distance from Chandigarh to Haldwani is (434.7 km) approx and not 250 km. Don’t you think that such wrong information is misleading to your customers? I have all proofs of the communication through mail and phone calls. I can send you my phone call bill also which will clearly indicate that during the tour and before the tour, also how long we spoke to your customer care team to solve our issues which were obviously unresolved. Booking ID: YH1687873

Hi Team, This is regarding a booking which was made through Yatra & the booking which stated confirmed was at all not confirmed, my guest tried fighting with the hotel as the payment was taken for the booking and also we truied calling yatra.com to confirm the booking but earlier a very bad customer service then no response customer service agent spoked that booking are confirmed we will call you but finally received a mail from them around 4:00 Pm on the date when guest had to check in in the hotel that they where not able to confirm, guest literally shouted on us & as he was a sr management guy who give us a lot of buisness but this type of service was not expected from Yatra, I will definately no go & book any hotel from you guys coming forward. i had asked the agents to escalate the same to the higher management and had asked them to convey the same to the Manager and was expecting a response from them, but Yatra seriously they are the worst company i have been dealing with, because of the company i had to ask the guest to stay in any hotel he wants which he can claim back by our company. i waisted my time by doing regular follow up with the hotel, Yatra but EOD i was the person who suffered. I would appreciate if some one from management at least go through this case if they are serious about there feedback they can not compensate my money and my time but i would definitely like to meet them in court as they have hurt-ed my dignity. Regards Pankaj

My family booked a holiday package through Yatra.com - after we landed up at our destination, we realised that the hotels we were given are not even 1 star - the hotels are located way out of place, the rooms don't even have basic amenities. A lot of the information given in the itinerary was false - including distances and travel times. When we called Yatra.com to ask for a clarification, they keep putting us on hold - or promise to call us back but don't so so. The managers are perpetually at lunch or out of office. They have ruined our holiday - and took a huge chunk of money to do so!

Dear support, Kindly process for refund of the following transaction.1) Date of Transaction.: 26/4/2015 2) Credit Type (Credit Card/Debit Card or net banking.: VISA Credit Card 3) Bank Name.: SBI Card 4) Amount Charged.: Rs 12340 at yatra online 5) Transaction reference provided by bank. :26/04/2015 YATRA.COM-INTERNET TXN DELHI IN 12340.00 Dr. 6) Email id which was used at the time of booking.: [protected]@nic.in

We have booked shimala tour via Yatra.com
We had a worst experience in our entire journey.
booking ID-S1582195

1.we have booked 2rooms on twin.Sharing basis
for 4 person but we have provided with only one rooms.
2.The guide (Guide Name-mithun) was worst, lier, cheap character, worst behavior, cheat all the yatra guest by Taking commission from local person.

I Have attachEd the mail received to CK international hotel from yatra.please refund our money.
shoot out the guide from yatra.

Dear Concern, I have booked a hotel Vibe by Lalit on 10th May. 2 transaction happened during the course, first one was unsuccessful & 2nd was successful for the 1st unsuccessful transaction money of Rs. 2981/-deducted from my credit card but it didnot refunded back to my account. The transaction ID of the Citi bank through which this transaction was done is 74332745131513093452686. Also the e cash of 187 was deducted which also didnot refunded back in my account. Kindly look into the same & please refund my both account & settle this issue I am enclosing my bank statement copy & screenshot of the unsuccessful transaction. On 10th May Regards Anurag Sharma Cell No.[protected]

I have used yatra.com website to book a flight from Jeddah to Hyderabad. When completing the payment option, I submitted booking after entering credit card details. Ticket amount is deducted from credit card but yatra.com website shows an error message Address Verification failed. Now when contacted yatra.com support, they are telling that they did not receive the amount and I have to check with bank. How can a bank authorize a payment without confirmation from website. When validation of address verification is not success, why yatra.com sent credit card details to Bank. Without a confirmation from Yatra.com website, Banks can never deduct any amount from any accounts. I want to claim my ticket fare from Yatra.com and need help for the same.

Hi, I have booked an travel domestic holiday with my family (voucher no; YH1682413) with yatra.com to sikkim and darjeeling and the travel date is scheduled on May 17th, 2015. they have asked me to make the final payment on or before May4th, 2015 which i did pay on the same day. Later in the day i recieved a phone call from my brother stating he has been admitted in hospital and diagnosed of stage IV cancer and battling for life in Apollo hospital, Chennai. Immediately i called upon yatra asking them for postponement of travel or refund of the entire amount. one of the customer executive who attended stated refund is not possible but the travel can be postponed. later they asked me send a mail, which i did on 6th may, 2015. Later on 7th may, they reply they will not refund or postpone the travel. Kindly help me as iam not in a position to travel due to my brother s critical illness. Kindly do the needful.

Dear Sir, Today I have remitted Rs. 27, 814.51, towards blocking flight tickets for two persons from Hyderabad to Stockholm through SBI. The bank also confirmed payment transfer to INB Avenues Pvt. Ltd. under Ref/Cheque No. CCACE2THL4281GOOZOAZQ9 TRANSFER TO 3. To my dismay your agent informs me that payment is not received and consequently not booked the ticket. As I have travelled to Varnasi by booking through yatra.com on 10th April to 14th April for flight and hotel, I had very good impression and hence in good faith I have opted to yatra.com again for my travel to Sweden. I therefore request you to kindly intervene and see that tickets are issued on this day as I have to apply for VISA for which flight itinary or tickets either confirmed or blocked are also essential part of documentation. Thanking you. Sincere regards. N. Radhakrishna

Hello Friends Recently i happen to travel to Goa and booked two months back via yatra.com where they showed highly discounted price . I booked for two nights for two adults and two children costing me 6109INR plus taxes = 5705INR. When i reached to hotel and checked their actual tarrif it was just 4200INR plus Taxes which manager said we discount on two days stay by 10% . And cost which we were charged is not even given during peak season . Approximate extra outgo of 2500INR which i could have saved if i would have spoken to hotel directly and as its a trusted site i never thought of crosschecking . Friends please crosscheck rates directly before you pay to online site esp Yatra.com . On raising the issue they replied as the trip is over we cannot help . This is a bad business practise of fooling customers by advertising discounts online and then adding hidden charges . Please beware of rates before paying as once you pay site would forget your complain . regards manoj nair

Hi, I have booked the Bus Ticket on Yatra.com on 27th Apr 2015 to go to Indore from Pune. I have received the confirmed e-ticket from Yatra.com for 2 passengers with Ref # [protected] and BUS-PNR # TS-ABB14823650KWK. On travel Date 1 May 2015 I have called Operator "Sanjay Travels Indore" for more information on boarding point and local contact number. Travel Person informed that BUS has been cancelled and you can get the refund from Yatra.com. I have requested to Bus operator that if bus got cancelled then they have to arrange other bus or option to travellers instead of Refund and has to notify for the cancellation. We did not book the ticket to get the refund, we need to travel. Moreover I did not get the notification email or SMS for BUS Cancellation from either BUS Operator or Yatra.com. After this I have called on Yatra.com #[protected] to get the more information. I have called this number on following time and waited for the duration however no response from them. Date and Time Called on DURATION FOR CALL [protected][protected][protected][protected] 1. 01/05/15 12:09 PM 1:06 Minutes 2. 01/05/15 12:11 PM 18:16 Minutes 3. 01/05/15 12:38 PM 20:48 Minutes 3. 01/05/15 1:53 PM 3:22 Minutes I have also called on[protected] and received no appropriate support from them too. Call on the [protected] too for Refund and this number always switched off. Wrote the email on [protected]@yatra.com with URGENT and do not received any response till now till the time I'm writing this complain here. Please do the appropriate action on BUS OPERATOR and Travel Agent since this is normal practice they are having now-a-day during pick summer time. Sale the ticket on lower rate and then cancel the bus to get the more fare to take advantage of the Situation. At the first place if it have been sold then they MUST Provide the service, in unforeseen reason if BUS needs to be cancelled then they have to arrange the alternative travel option to Passenger instead of leaving them in (middle of no-where) dilemma. Regards, Subhash Patidar Subhash.[protected]@gmail.com +91 [protected]

Sir, I cancelled the booking PNR PC436K on 9 April 2015 by contacting spicejet customer care through phone, as the flight was rescheduled 1hr more than the schedule time. But the money wasn't credited to my account till now. On 28 April, I got a reply from spicejet saying that the money has been credited to yatra travel agent account on April 14th and it is told to contact the same travel agent for the refund. The PNR no is PC436K and yatra booking reference no is [protected] dated 10 April 2015 from cochin to chennai. What should i do? Kindly attend the same at the earliest.

How many times i have to send mail for my compensation i have raised a complaint about my compensation on 24th of Feb15, still it is not resolved what kind of baldy nonsense work you guys are doing how many time i have to follow up with you guys. you guys are thieves you have used my hard earn money for one year and not giving me an my money back which i have been paid to ICICI bank i have sent the all Credit card statement twice. please let me know whether you will be give my money back or not or again how many years you will be taking.

I have tried to book hotels in kullu.(Hotel Balaji)But several times I got failure.but money was deducted (total 670rs) from my paytm wallet.They not even sent single mail to me regarding order no or something like that.I just receive sms having some link which also don't work.I want my money back.Customer care also not picking up the call.my registered email id with yatra.com is [protected]@gmail.com Hope for your co-operation.

I booked an international package to Mauritius. I was offered e-cash of 9000 Rs and I was told that I can redeem this e-cash in one go also. First of all, it is more than a month and this e-cash has not yet been credited to my account. I call their customer care almost everyday for last 15 days and I get the same answer "Sir, it will be credited to your account by today evening". I had to redeem this e-cash for my travel on 5th April, 2015 and 30th April. But, as they asked me to wait and committed that e-cash will be credited to my account that's why I didn't book the ticket. In the beginning, the ticket which was costing around 6000, now it reached to 12000. It was all because they asked me to wait. E-cash has not yet credited to my account. Above this, they are changing the conditions to redeem the e-cash. First, they told I can redeem in one go. Then they told, they will credit this amount to my Bank account (That was height of fake commitment). Then they told only 20% of fare can be paid by e-cash. Now, they are telling only 5% of the fare can be paid by e-cash. I must suggest everyone NOT TO GO FOR ANY BOOKING WITH YATRA. Worst customer support. Their team is not even aware of what is the offer and condition to redeem e-cash. Mental harassment to customer as they will tell you that they will come back to you for your issue in next 5 minutes, 15 minutes, one hour BLA BLA BLA. But they will never call you back. You yourself have to call them. And then also, if you will tell them to connect to the person who attended your call last time then he/she will say "Sir, he/she is not on the seat. I will ask to call you as soon as he/she will be come back." And they never come back on seat. Then, you have to explain your issue to someone else again.

Hi..my name is Varun Verma. I booked tour package of Europe on 21st January 2015 for 3 persons. We deposited Rs. 2, 00, 000/- for 3 persons as deposit. The tour was planned from 14 April to 21 April 2015. Booking ID was S1428885. We submitted all documents within 7 days to Mr. Brahm Dutt, Sr. Executive. After repeated follow-ups with Mr. Brahm Dutt, he finally applied for visa near 25th March. We were denied visa by embassy and news came from him on 01.04.2015. He pressurised us to fill the booking form after visa denial and said Rs. 96, 000/- will be deducted from your deposit. Meanwhile he also changed our booking IDs and fresh ids are S1428398 and S1531395 which is different from original booking ID S1428885. He has not even returned our passports. We have been calling him for last 2 days several times daily. He never picked up phone and submitted fake blue dart tracking number [protected] through sms which is invalid since it must be 11 digits as per blue dart site.In my whole life, I have never faced such a harassment and finacial loss of Rs. 1 Lacs. I URGE ALL CUSTOMERS TO NEVER GO FOR YATRA.COM TOUR PACKAGES AND FALL PREY TO THEM.

yatra with reference to book id #[protected] charged for room in ooty for 3-4-2015 and 4-42015 and confirmed the same and later denied service few hours before check in and gave me an option which was not used by any person no reviews on internet . On multiple calls the customer care person denied and even disconnected the calls . I want to take this matter to consumer court where the seller has sold and unavailabel product. guys stay away from this company

FYI... We had booked the holiday package online though Yatra.com which had cost us around Rs.70, 000 in total inclusive of hotel and flight bookings in the month on Jan 2015.The booking reference no. is : [protected] However, the flights included in the package got cancelled which was informed by the Yatra''s representative . Due to the unavailability of other flights we requested their team to cancel the whole package and proceed for refund. The same was acknowledged by the representative and we were informed that the whole amount will be refunded within 30 days. Now, it has almost been 3 months (90 days) the refund is still pending. Moreover we have been sending continuous reminders through my daughter''s e-mail, to their team but there is no communication from their end in this regard. On calling at the customer care to inquire about the status of refund they put our call on hold for hours without giving reply. This is actually a sheer negligence and harassment from their end. It is a great hassle for me being a single lady. If I would have put this amount in bank i could have got interest on the same as Rs. 70000 is not a small amount. Kindly assure I should get my refund at the earliest.

Yatra.com making fool of customer it's happening second time with me...as they deducted the amount from account & after that they say thre is a dynamic increment in air fare if they took amount on that rate then why saying all these after deducting the amont of customer account

Hi, (Posting on behalf of my husband) http://www.consumercomplaints.in/yatracom-worst-customer-service-refund-is-not-i...⇄ For the above complaint of me .. We have asked for Rs.20000 refund for their worst service. But after many phone calls they came till Rs.4000 refund (honeymoon inclusions) and again We asked to give atleast 50% for what i asked. They told they ll give Rs.7000 . We still dint get the amount credited in the account. For crediting the Rs.7000 u are taking soo long time.. but u told u ll credit in 6-7 working days.. We need at least 50% of the amount what i asked.. which is Rs.10, 000 .. How can one believe YATRA.COM if the customer support is like this..?? --- Ramya Selvaraj