Yatra Online / YatraTrip.in Complaints & Reviews

TICKET FORCEFULLY CANCELLED booked a ticket using promo code given by Yatra.com Paid balance amount After few days receive a call from YATRA.COM that I have to pay extra 3100 for the ticket else my ticket shall be cancelled I resisted as because I had already paid the full amount and booked my meal & seat with the Air India directly (free option) Now suddenly when I checked my PNR it says cancelled???!!! Please advice what should I do??

Hi, My name is Puja Sarkar. I booked my ticket on 15 th August 2015 with my Booking Reference ID: 150815F5988 from Hyderabad to Kolkata. Yatra offered a discount promo code for Independence day FREEDOM69. I applied the coupon while making my payment and only 1 rs was deducted from my account and I got message from the airlines that my ticket has been booked. I thought that may be its an offer for the new customers as I was trying Yatra.com 1st time. So I booked one more ticket with Booking Deference ID: 150815F7390 same destination. At the time of payment again it shown 1 rs when I used the promo code again. I booked the ticket and 16673 rs was debited from my bank account. I was shocked. Then also I thought may be the offer is valid for 1st ticket only and I cancelled the ticket. The cancellation charge was 3550 rs. On 17 th August, 15 around 4:32 pm I got an Email from Yatra that due to their system error the payment could not completed so I have to pay the full amount of Rs. 8756 by evening 7pm on the same day otherwise my booking will be cancel. I came from office and I called The customer care of Yatra. They keept me hole for half an hour after that the person on call told they were busy with another call. I told everything to that person and we came to the conclusion that for the next ticket they will not charge 3500 and full amount they will return but I have to pay 7959 rs for the ticket which I got in rs 1 and the payment I have to make by 8pm on the same day(17th August). I agreed to his proposal and I ask him for the guideline, he told I have to call the customer service again for the payment as the payment for the same ticket can be done only through guideline. Then I called the Customer care again at 7:40 pm and till 8:10 I was on hold and nobody received my call. Today again I got a Mail for the re-payment and again I wrote a Reply mail to them that not to disturb me. Just 1 hour back(Night 10:30 PM) I got a call from Yatra.com and the told they are cancelling my ticket and they canclled my ticket. My question is is this the way to deal with your customers? They have done the mistake and my entire planning for the Christmas got spoiled and I loose my 3550 Rs also for no reason. Are they trying to make money like this to cheat the customers? Please help me out to teach Yatra.com a lesson that the should not play with the customers emotion like this. I am attaching my ticket, and the repayment mail also. Kindly have a look how they are cheating and making money.

I have booked an air ticket for my daughter ARADHANA MAHANTA date of journey 30/7/2015 which was refundable/economy from JORHAT-DELHI. This was cacelled afterwards.But to my surprise they have not refunded a single rupee.I have contacted Yatra several times via emails there answer was negative.They told me to contact Jet airways.When contacted they told that I should get some amount after deducting the cancellation charges.But still Yatra didn't refund.I am attaching the ticket for your references.

I have booked the ticket on 15th Night @ 3:00AM from Mumbai to Jaipur and back for May 2016 for my family. After surfing the internet and apps for an hr or so I found the best deal on Yatra apps hence booked the ticked by paying the sum through credit card. I have also received booking confirmation. "Congratulations! Your flight booking is confirmed. Booking Reference Number - 150815F9485" Now, YATRA team is harassing by writing emails / calls and demanding extra money. They are threatening to cancel the ticket if I don't pay the sum to them. Yatra team this is not the best business practice to harass the customer once we have paid the price shown on your apps. please do not threaten us and keep your commitment (booking confirmation as it is)

I had made my travel booking on the Yatra.com site and made payment of Rs.6690/- for it today i.e 17th August 2015 at around 13:13 hrs. but the ticket was not issued to me and around 13:15 hrs. I received a call from them to wait for half an hour and my booking would be confirmed but even after passing of half an hour my booking was not confirmed. And as I was checking to lodge a complaint I did not find their email id on the site. They have their own complainting system where in I do not receive any copy of my complain nor do I receive any kind of reference no. for future reference. And their contact numbers are everytime busy for any one to get in touch. But at 14:15 hrs. some how I happen to get connected to their representative, for literally waiting for 20 minutes and who confirmed me that the ticket has not been confirmed and I have to make another booking and the ticket amount which got debited would be refunded within 5-6 days on checking whether it has been deposited in their account ( at that time they did not had any information on my payment whether it has been deposited or not where in my account was debited for that amount).I would like to lodge a complaint regarding the negligence and the lack of information on their site.

Booking Reference Number - [protected] Proceeding of the events are as following: 1) On12th August 2015 through Yatra.com portal I have booked 2 rooms at "Sariska Tiger Camp" for 15th & 16th August at 8:37 pm. confirmation of booking has been sent to my mail ID [protected]@gmail.com 2) On 13th August 2015 Mr. Rajendra singh from "Sariska Tiger Camp" mailed me that no rooms are available at the hotel & same has been informed to Yatra.com. 3) On upon receiving this information I called Yatra.com helpline number [protected]. The Yatra.com representative said they have no information regarding this and will resolve the issue by the evening of that day (13th August 2015) 4) On 13th August 2015 at 7:41pm I have called Yatra.com again & the representative confirmed they are working on the issue & only be able to communicate by14th August 12:00pm. Additionally he assured that if my booked hotel is not available on 15th & 16th August, Yatra.com will accommodate me to an alternative property which is equal or better than my booked hotel. 5) On 14th August 2015 at 1:31pm I called Yatra.com again & Yatra.com replied that they are still working on the issue & need time till 6:00pm. As my journey was on next day, Yatra.com is delaying again & again, I asked for email confirmation that they will resolve the issue by 6:00pm. Yatra.com has sent me a mail confirming they will resolve the issue by 6:00 pm. 6) On 14th August 2015 at 2:57pm Yatra.com sent a mail to my ID saying my booking at the Sariska Tiger Camp has been confirmed. 7) On 14th August 2015 evening I called Sariska Tiger Camp, the hotel staff said there are no rooms available & same has been informed to Yatra.com also. 8) On upon receiving this information I called Yatra.com at 7:32pm. They said they will need more time . As I was suppose to start on the next day, I told Yatra.com to resolve the issue by half an hour & call me back. 9) At 9:03 pm on upon receiving no calls from Yatra.com, I called again. At this time Yatra.com confirmed that the Sariska tiger camp is not available at they will provide me an alternative property . They also ensured me that they will be mailing me with the available options within half an hour. 10) At 9:58 pm after receiving no response from Yatra.com, I called . At this point Yatra.com confirmed they cannot arrange anything & after long confrontation they send me a mail at 10:36pm confirming that. Yatra.com has twice confirmed my booking, Assured falsely that they will arrange alternative, never updated the situation. If I have not called Yatra.com I would have made the journey to the hotel site. Moreover Yatra.com has provided me cancellation information in such a time that no alternative arrangement could not be made. For spoiling my holiday plan & the harassment caused by Yatra.com I demand full refund of the booking amount & twice the amount of booking as compensation. Regards Ayan [protected]

I have booked ticket to India from South Africa but for some reason I wanted to change the Itinerary. I tried calling there call center but no body was picking the phone. I tried to email with two reminders but no response. Then I asked the Girl who booked my ticket Vidhi, she replied only call center can help... Regards Sagar

I had booked a holiday package for Malaysia with Yatra.com in June. "Return airfare" was included in the trip. Yatra booked my flights with AirAsia. Before booking the package I had confirmed with their sales agent whether baggage will be included in the package or not and he replied positively. But Now after booking and paying, when I got tickets, It has provision of only cabin baggage. When I brought up with this sales executive, He...

It is regarding my booking id[protected] I was issued an e ticket on the basis of my yatra application details & in spite of taking my passport details they were not synchronised with my ticket. When I asked for the same I was told nothing could happen and I will have to cancel my ticket so did I My initial ticket was 80000 rupees only & my next booking costed me 110366 rupees. Now the cancellation charges will also about to it. It is grossly a negligence on part of yatra who didn't synchronise my passport details with my ticket, it is an international booking and I am a middle class student . It matters for me

I tried booking tickets on 9th July 2015 from New Delhi to Lucknow. After my first transaction failed and the amount was debited from my bank account, I received a call from Yatra customer care executive. She provided me a reference number and asked me to complete my booking through the same. She stayed with me on call for some 16 minutes during which i tried to make the same transaction two more times. All the times transaction failed and amount (INR 1719 for each transaction) was debited from my account. She confirmed that the amount was not received by them and would be auto credited by my bank within 48 hours. After a week of follow up with my bank it was confirmed that the amount has been received by the Yatra team. Upon confrontation, Yatra team has send me refund for one of the transactions on 27th July 2015. But after almost a month from the date of this issue, I have still not received any acknowledgment or refund for the remaining transactions. They are too irresponsible even to respond on time or keep me posted on this issue on their own. Constant follow up with them is an added trouble. Even after informing them that I would be escalating this issue, they have not responded. This has been my worst experience till date with any of the customer care support services and I look forward to refund of the remaining amount ASAP.

On 11th July, I had booked the return confirmed ticket (GOI-BLR-GOI) on Yatra.com. Reference number[protected] However, due to Yatra website or airline issues, I received the flight ticket confirmation for one sector only (GOI-BLR). Besides, I received an email on same day in evening from yatra team stating the refund money for BLR-GOI sector. I replied to their email next day (12th July) requesting to cancel remaining sector as well. (GOI-BLR) Since today, 04th August there was no official reply to an email from yatra team, thus called for customer support. Yatra teams inform me that they will not able to refund the full flight ticket as there are flight cancellation charges and yatra charges. From total deduction from Rs 6000+, I will receive just Rs 112. To conclude, I booked the flight ticket from YAtra.com with option of return flight yet they booked one way ticket (GOI-BLR) and despite it being their mistake are now refusing to refund the full flight fare. This looks for me Yatra are one step ahead in moving towards the yatra_forgery.com. Awaiting for official reply from Yatra.

I booked my Goa - New Delhi ticket on 19th July 2015 and cancelled it on the same date due to some reasons. According to Yatra.com, the refund or Rs 11979 has been transferred but i have not yet received it. Its been more than 13 days and I get no reliable replies from yatra.com. All they say is that they have transferred the money and should reach you soon. Being a Engineer, I know that there's no manual interruption required in the process, so if the money has been transferred, it should have reached my account. My Yatra Booking Reference Number[protected].

Hi, I have booked a holiday package for Malaysia with Yatra.com in June. "[B]Return airfare[/B]" was included in the trip. Yatra booked my flights with AirAsia. Before booking the package I had confirmed with their sales agent whether baggage will be included in the package or not and he replied positively. But Now after booking and paying, when I got tickets, It has provision of only cabin baggage. When I brought up with this sales executive, He is saying I have to pay extra for booking baggage (bare minimum 15 Kg per person). When I am taking a holiday package, I expect such basic amenities to be booked along with. Is one supposed to travel without baggage going on a holiday trip. I tried to convince Yatra people but no avail, they now are saying that only cabin package was included in the package, but there was no such mention in the package details. I am cheated by this lying and not stating all the things explicitly before booking. I had some other better packages from other travel agents who were offering AirIndia flights, but I booked with Yatra thinking they are market leader and can serve customer better.

YATRA can not handle offers, sales and ties up's as per my recent experience. There is a tie-up between Yatra and Flipkart wherein if something is bought from Flipkart. Customers get full cash back of that amount. You will get code of that amount which can be applied in Yatra.com as a ecash. I did shop from Flipkart multiple times and did receive code for some of the purchase. I had applied codes in Ecash and eventully, I had 3059 approximately. This was the first time ever, I was dealing with YATRA and you let me down in very first time. 1. I received a massage that 755 ecash has been debited from your account t and I was shocked why? I called in customer care they asked me to drop an email to [protected]@yatra.com. I did the same however, I received only one email stating will revert on this. I am waiting for response from last 4 to 6 days. Trouble No - 2 Currently I have 2434 in my acconot a. I also received a massage that your ecash is ready to use however I am not able to redeem since I am not getting payment option to reedem ecash. Technically, why I am unable to use it? One side you are asking me to use and on the other hand no body knows how to use it or how to make payment so not help at all. The point here is, first of all you will have to waist time with Flipkart (since not received code for some of the purchase ) and then you have to waist time with YATRA. I am saying this thing since no body is helping. You are not giving offers to us but yes you are giving us trouble here. If it will not be by Flipkart in some cases, then it will be by YATRA. In my case, trouble is from both side. I wanna ask that we pay, we buy but no body hears us when we face trouble. I wanna ask we keep getting promotional offers everyday once we buy anything but what about our complaints when we sent an email, we don't get any kind of massages that we are working on your issue. My question here is : 1.Why does all terms and conditions applies to customer? 2. Why do you break terms and conditions and ask others to stick to it? 3. Why do you only interested with your profit and earning but not about our complaints? This is the question that remained unanswered and would love to hear from you. Why I am following UP since I could have bought from other sites which were offering less then Flipkart however I purchased from Flipkart because of that offer. I had to book a hotel a month back for November but I thought that let this code be activated I will probably save some money because of this offer. I could not save money but on the other hand rate got increased while I was waiting for code to be activated. Neither code got activated nor received code for new purchased. Eventully, these offers may save some bucks but sometime can make you in trouble which is very frustrated. Please beware from these sort of offers. Account email ID - [protected]@gmail Thanks Hemant Wadhwa

I, have booked return air ticket Visakhapatnam - chennai - visakhapatnam for me and my wife on[protected]. Date of journey 3-8-2015 by 6E 512 and return on 5-8-2015 by 6 E 557. Ticket reference no. is FDFM7H. First i tried to pay through SBI debit card but it shown an error stating that it could not process. Then i paid by ICICI Credit card and the process is success and got my ticked. But i received a massage from both the banks that they debited Rs.9586/- to my account.Being 20th is Sunday, I went to SBI Bank on Monday and found that they debited Rs.9586 to my account.
As the amount is paid twice to you for the same ticket, I request you to kindly pay me back my excess amount paid by me as early as possible.
Hope you will do me this favor.

Dear All,

I need your help regrading a matter where I booked tour package for my Bother in Law through Yatra.com of Rs.3.15 Lac.

I have booked Yatra Super saver 11 night 12 days for London, Italy & Paris Package on[protected] for travelling on[protected].
Through we weren't sure of booking tickets at such short interval, Yatra.com team claimed none of the VISA applied by them has been refused yet and will make necessary arrangements in most feasible way. The company was only responsible for our Visa and other formalities while applying they have mentioned wrong information regarding our financial position and salary slip.
Yatra.com were not aware of the minimum amount required in travelers account for travelling to European country because of which our Visa was refused.
Later on the date of refusal company executive confirmed our tickets being aware of whole situation and as per UK norms we were not required to gets our ticket booked prior VISA was approved.
When I confronted him for the misconduct Mr. Abhishek & Mr. Sonu Kumar said neither Company is responsible for refusal nor have refund policy.
Though they were solely responsible for VISA as they have claimed earlier.
As for now we cannot travel as we don't have our VISA nor they are refunding my money all over, because of their negligence I would loose a substantial amount of mine.
kindly also find attached refusal letter and attached tickets.
T&R
Gaurav

Yatra.com makes online yatra bus offers, reservation easier and cheaper now. Avail 60% ecash on your bus booking during the offer period. Use the given yatra bus offers coupon code ybus60 to grab this offer. The offer is valid only till july 31, 2015.

If you redeem ur ecash amount after 10 transaction only u can get ur cash back amount
Having 522 rs balance but only able to redeem 39 rs only...

Dear sir I had booked domestic holiday flight from Pine to Bangalore from Yatra.com.But due to some reason I had cancelled the ticket.They are not refunding any amount I had paid and did not mention any reason. Following are some details regarding booking Date of booking 22 Apr 2015 Date of cancellation 24 Apr 2015 Thank you

I am booking hotel in lonavla chak in date of 16/07/2015 but not gat me confrmation about booking but amount charge worth my debit card of Rs4813 on POS 00003711 at Yatra online Pvt. Ltd. Gurgaon IN txn#[protected]. Plz make refund of that amount

This is in reference to the mischievous attitude of customer service representatives and the misleading advertising that Yatra.com is engaging in. I've a couple of serious complaints. 1. Yatra Assurance - While i purchased a ticket yesterday(Booking Date - 13 Jul 2015 16:37) and the price dropped (same flight) by over 1600 today (14th July 21:00), I called Yatra.com to claim the refund that they should give me according to Yatra Assurance and but the customer service lady told me me that, this is not applicable to low cost carriers WHICH IS NOT MENTIONED IN THE TERMS OF THIS OFFER AT ALL. Infact, most flights to UAE are low cost like Indigo, spiceJet, GoAir etc. She suggested the copy she has of the terms suggests so and she cannot do anything, but this is nothing short of pathetic because Yatra.com cannot advertise one set of terms for customers on the website and have a different set of terms at their end. I was getting a better, most hassle free deals on others sites but opted for Yatra.com due to this offer...And other sites like GoIbibo or MMT have very polite customer service staff. 2. When I purchased the ticket their app (fly dubai) FZ-Fly Dubai432 New Delhi 31 Jul 2015, 04:00 - Dubai 31 Jul 2015, 06:10, up until the time I received a copy of the ticket in my inbox, it had no mention of the fact, that I'd need to purchase check-in baggage allowance seperately, which is again akin to dupin unsuspecting customers. The customer rep, argued with me that these terms are listed but having gone from page one to payment page again, another 10 odd times, I can assure you they're not listed anywhere on the app. I refuse to pay this charge, as this is no more than a case of cheating, the way I see it. Please be careful of Buying international flights on Yatra.com - as they charge for checkin baggage on ome flights and don't mention this while booking. They are very notorious with other hidden charges too. Needless to say, I've had a terrible experience. I suppose gone are the days when Yatra.com was a trusted brand for consumers.