Yatra Online / YatraTrip.in Complaints & Reviews

Dear sir It is for your information that my flight was cancelled on 24th Dec 2014 and I spoke to spice jet customer care to cancel my ticket. They cancelled my ticket on 20th Dec 2014 but till now I don't get my money back so please take necessary action and I am waiting for your early and positive reply. My details are as follows booking reference no.is [protected] and flight number is SG894/SG447. PNR NO.J3EFXI

I had booked 2 flight tickets from Yatra.com for traveling from Bagdogra to Kolkata for 17th of December 2014 by Spicejet flight number SG896, confirmation number PNR ZF75GE. The flight was canceled by the Spicejet and was informed on SMS. I called up Yatra and updated my status and I was assured that I will be getting full refund of Rs. 5298/-. I reminded Yatra many times and I was informed that refund will be credited with in 7 working days in my account. My last call was on 9th Feb 2015. I have still not received the refund as yet. Kindly do the needful. Sangita

Dear Sir, I has booked international flight with yatra.com executive pawan.[protected]@yatra.com who had communicated to me that incase if flight timming has to be rescheduled at returning I have to pay airlines cancellation charges and new booking price. When i called yatra.com on 14-Feb-15 to change my flight date, i was told by an executive that I will not get any amount if i go for date change additionally I will have to pay Rs 40, 000 for my returning Ticket from Dubai to Kolkata.. I am shocked to see this kind of cheating.. I bought ticket from outside at only Rs 12, 000/- My return ticket still pending with yatra.com from Dubai to Kolkata... Yatra.com is also not helping to change my ticket to domestic travel..I feel its totally cheating and fraud activity to grab customer hard earned money... I would request consumer forum authority to look into this issue and help me for the same..Thanks.. Regards, Asghar [protected]

Yatra is very worst company which i have seen in my life ever. i can't express my frustration in words
past from 8 months i am continuously doing follow up for my payment dispute some time they are saying we are unable to fetch the data from system some time they said we have not received the payment from ICICI gateway
some time they are suddenly changes their statement no have received the money from ICICI but not from HDFC
this is very unprofessional and irritating.

i don't know whether i'll get my money back or not but i'll suggests all the people who are all reading this please please
please DONT BUY ANYTHING FROM YATRA.COM.

This is the world worst worst worst company.

i don't know but take this ref. no i have received it from yatra support centre : 12709874.

Hi,

My tickets were cancelled via the airlines and I had booked that ticket through Yatra. On 26th Dec 2014 Yatra sent an email stating my refund is processed and i will get in my account within 5-7days .
Its been close to 2 months and i haven't got the money . My bank doest has any transaction from Yatra, I am asking Yatra to give me the transaction copy which they are not giving me on repetitive complaints.


Its a mental harassment to track this along with your job and other work in life. I have made number of calls everyday and same reply that u will get the copy in 24-48hrs but nothing happens no reply.

Dear Yatra guys, This was my first experience with you and you made it my last last experience. I was booked on AI flight from Mangalore to Delhi. Details are as under. Yatra booking no: [protected] Booking Date: 25 Oct 2014 18:51Hrs Mangalore-Mumbai Airindia: AI-680 Departure: Mangalore: 15 Feb 2015 12:50 Hrs Arrival:Mumbai 15 Feb 2015 14:20 Hrs Airline PNR YFXMS S.No. Type Passenger Name Ticket No 1. Adult MRS ARCHANA SINGAL - [protected] Mumbai-New Delhi Airindia AI-633 Departure: Mumbai: 15 Feb 2015 16:00 Hrs Arrival: New Delhi 15 Feb 2015 19:15 Hrs Airline PNR YFXMS S.No. Type Passenger Name Ticket No 1. Adult MRS ARCHANA SINGAL - [protected] The Mangalore Mumbai flight time had changed from 12.50 to 13.15hrs and I was not infomred. My booking from Mumbai to Delhi was not showing in their system so I was not handed boarding pass for Mumbai-Delhi flight and my luggage was dropped off in Mumbai despite being booked for Delhi, which went missing in Mumbai. AI people in Mangalore scirbbled something on a paper telling lies of assured seat. They had put me in Standby. No flight existed at 16.00 hrs from Mumbai and nobody was ready to cooperate. Isn't it your duty to inform me the changed time of the flight. How can you book me in a flight that doesn't exist??? It was a stressful and horrible experience for me.

Hello all, I have booked a Air India flight from Hyderabad to Bangalore on 14th February 2015 in yatra .com.But i have missed the flight due to late reporting.I have claimed for the refund for Airport taxes as the airport taxes imposed by governments and local authorities are ALWAYS refundable.Probably ONLY the FARE is non-refundable.I have asked for the refund of Rs.2465 i.e Taxes, Surcharges and fees and not the fare cost which is Rs.3579 whose total cost is 6035.I will give you the invoice for proof.They told that they can only refund 47 rupees as part of refund.I need justice in this regard.

Dear yatra my ticket booking on 14 feb. For 16 and 17 feb. Has been confirmed but the reference number provided to me is wrong [protected] my money has been deducted its a round trip ticket through indigo so please I request you to kindly look into this problem and take the action of sending me my right reference number and confirmation message immediately as I have my flight on monday waiting for your feedback .

I don’t say “ Hi “ or “ Dear “ to you cheater’s !. Worst Experience, My ticket was cancelled without intimation and jet airways from chennai to bangalore on 11th feb 2015 (21:55), people denied giving ticket, don't know why ? I have informed by jet airways that " Yatra.com" cancelled my reservation !. Is this is the kind of speculation you do with our money. I will share my experience in review's for sure and make at least some people hold booking in your cheating " Website ". My reference id is : [protected] ( jet airways – Chennai to Bangalore 21:55 ). And your customer support number is totally waste which never connect to customer care ?.[protected]

We booked hotels from yatra.com the hotels were booked, money was charged but no voucher was given to us byYatra.com.The voucher they gave it says that with in 3 hours you will get the confirmation but 3 days no call or no message was given to us from Yatra.com.And now they are saying that your booking is cancelled after 3 days and from past 3 days I am calling them instantly but no revert from their side.Please take strick action against Yatra.com as requested. Attaching some of the proofs they sent. Thanks Arpit [protected]

Hi, This is the 2nd time i am complaining in conumer forum regarding yatra. 1. Dont care attitude of the travel agents : Firstly, the travel agents in yatra dont bother respond or call their customers. I have been trying to reach them at their call centre, but nobody picks up. And when i mail them, nobody responds. I have had issues with yatra from the day 1 of my booking. I had been given 3 set of hotels for Srlanka trip and i confirmed them and then paid an initial booking amount of Rs20000. Before paying the booking amount, i had confirmed with them regarding the final amount including hotel, flight, sightseeing and visa. After my inital booking amount, nobody called me from yatra for 5 days. I was repeatedly trying to call them, but no response. After 5 days, i got a call from the sales team that i will have to pay Rs25 per person as visa charges and i only have to process it by my own.. After a lot of fight and copying the senior managment, did they agree to do the visa processing. 2) Gave different hotels after full payment : After about a week, they got back to us saying 2 out of the 3 hotels which they gave initially are sold out and they would give us separate hotels with same category. We agreed on the 2nd batch of hotels they provided and then made the full payment. After making the full payment, nobody got to me on the status. They didnt even care to respond to my mails nor my calls. The call centre number doesnt work most of the time. They dont pick up their desk numbers. I had asked them to provide their mobile numbers, but they didnt agree. After repeatedly chasing them an submitting complaints to various Consumer forums and the higher management, we finally got the hotel vouchers 3 days before the departure. And again, 2 of the hotels were changed without even informing me. When i asked them, they said the hotels were sold out by the time they did the booking. Now these hotels are not up to the standards compared to the ones provided earlier. They are just cheating people after extorting money from them. I dont have any other choice now. 3) Their attitude has harassed me badly and i dont know whats in my store when i actually get there in srilanka. I had couple of more queries on Mirisa whale watching, but nobody has responded to my mails yet. Even the senior management is copied, but they dont even care to respond now since they have got all the money from me. I am just bothered because my parents are travelling and if they get into any issues there, nobody will come to their rescue. These guys are pathetic and have sworn, never ever to book any holiday from yatra. Also would advice people not to even think of booking any holiday packages from yatra, These guys will ruin your entire trip, right from the booking stages till the end and will extort all the money from you and then dont even loot at you.

sir I am shocked to have reply from yatra when I asked for refund.the flight was cancelled by the airlines and it was not me who cancelled.Immediately we approached yatra helpline where we were told that you can apply for refund after the journey is complete.now i am being told that there is no refund applicable.I must say that I had to travel from chandigarh to delhi by taxi.it caused me inconvenience especially to my kids.Now If I am asking for my due refund politely I am being treated this way.Instead I should be asking for a taxi fare from chandigarh to delhi plus a compensation for harassment because of last minute cancellation.I demand an early reply and a sensible solution Regards Dr Vinish Narang yatra reference reference num YT13643377 phone number [protected], [protected] [protected]@yahoo.com

Hello Yatra Team, I have booked a round trip from Kolkata to Port Blair from 1 April to 7 April on 31 Jan and my booking reference number is [protected]. As it was showing on your website while booking that both tickets are refundable and it is also showing now in Yatra that both of my tickets are refundable (Please find the attachment for your reference). I wanted reschedule ticket from 1 May to 7 May and when I contacted you customer care, he refused to cancel my on-ward ticket and said only return ticket I can cancel. Thereafter, your customer care agent put me in conference with Spicejet to say it is not possible to cancel the on-ward journey ticket. Could you please solve this problem?

I booked a round trip 2014 on 16th december. I paid the amount using the EMI option and I was charged accordingly. The email I received form yatara specifies taht my payment was converted to EMI. Bu when My bill was generated by Citi bank, I was charged the whole amount. I called Citi bank and they said that no instrustion was sent by Yatra to them. I contacted ytraa on 20th January for the same and they said that tis must be some kind of mistake and they will resolve it within 48 hours. I called again a few days later and got the same answer. My payment dat for my credit card was 2nd Feb 2015. I am still waiting for any kind of response from them. My reference number is [protected]. I have been aloyal customer of yatra but after this experience, I am never going back.

The tickets from Chennai to Portblair and back had to be cancelled for full refund, as the Spicejet cancelled the flight on 16.12.2014. I verified with Spicejet and came to know that they have credited full refund to you. I am sorry to say that till date the payment is not credited to my account. Why it is so?
Please credit it immediately and confirm by sending me a mail.
MV Mohandas - Cancellation Ref.No. F447xF and H2MZ4V.

Dear Yatra guy / Salman's representative, Your ads show Salman getting the best deals from any airlines. For last one month, you people couldn't manage to get my refund from spicejet for the said canceled flight on 28th Dec. I got fresh tickets at much higher price on 23rd Dec via Indigo through your portal only. I was told that it would take only one week to 10 days at the max. I called your office around 15 days after returning and still the call rep said that she is unable to process as Spicejet has not refunded. I am utterly disappointed that Yatra has not still armtwisted Spicejet to payback refund to your portal. Meanwhile all this month, your portal or agency continues to display various Spicejet flights itinerary. You are booking their flights and even getting your commissions from them. I am surprised that while you are forwarding money from customers to Spicejet, you can not refund my money back to me. You are the handlers of all Spicejet bookings from your portal. Leave aside your tall claims of getting deals, here you are not refunding money from an airline company to whom you are booking fresh customers. I hope an urgent action would be taken soon Dr Surender Singh Bisht MD, DNB(Paediatrics) Fellow Neonatology( AIIMS) Sr Specialist, Pediatrics, SDNHospital [protected] Forwarded message[protected] From: "surender bisht" <[protected]@gmail.com> Date: 26-Jan-2015 10:08 pm Subject: Fwd: SpiceJet Booking PNR UER5GE: 24 Dec 2014 Delhi-Kathmandu for MR. BISHT To: <[protected]@spicejet.com> Cc: Dear sir/madam, Please see the attached mail. My family of 4 members were supposed to fly back from Kathmandu to New Delhi on 28th Dec 2014. Our flight to kathmandu was rescheduled to 3.50 pm on 24th Dec. On 23rd night at 9 pm, I received a SMS that our return flight on 28th stand canceled. We talked to Yatra and they talked to your rep that full refund for those tickets will soon be given back. Still no refund has been received from Yatra who on inquiring put the entire blame on spice jet. I hope that the new Spicejet management will try to restore the already eroded customer faith and relationship by acting urgently on my refund. Thanks Dr Surender Singh Bisht MD, DNB(Paediatrics) Fellow Neonatology( AIIMS) Sr Specialist, Pediatrics, SDNHospital

On dt.14.01.2015 I have booked one ticket for 5(five) passenger for Airindia (AI-618) PNR no.JC08L from Hyderabad to Ranchi on 28.04.2015 vide Yatra booking reference no.[protected]. on that the passenger name Mrs Suman Davi has came twice by mistake. The name Miss Anjali Agrawal should come on that ticket in place of repate entry of Mrs Suman Davi.

Dear Yatra here is to bring your kind request that my spice jet flight cancellation for 5jan has not been refund yet it was cancelled before 26thDec and I have even inquired with spice jet on 6th January and they said refundable money has been processed from spice jet but still I'm not getting my money it's more than 20days now. I want you to look into this matter please as soon as possible

Dear Tear Yatra, I am facing a challenge of getting a refund of booking made by Ashish Sharma(Travel Consultant). He tried to book a round trip ticket from Delhi to Goa & Goa to Delhi, some how tiket wasn't booked but transaction happened & our money got debited. Post that we got call from Ashish saying that ticket hasn't been booked & we will get a refund, however he gave me an option of "Spice Jet", but I wasn't confident about it & I was told that he would call me next morning to book the ticket and he might have called to my wife's number. Since we were busy in some family function we couldn't answer the call & he went ahead with the Spice Jet booking. Which I felt shouldn't have been done. Whatever may be the intention of the consultant. I should have the right to say "YES" or "NO". I must say that consultant was good through out the call but his mistake in not minor, since its a matter of MONEY. I simply want my money to be refunded asap.

i had sent complaint YESTERDAY ALSO. ticket was booked for Gau to Delhi, for 20-2-15, reference no is[protected] in the name of Aaniv Saigal. Later i got email with ticket but with no PNR. After complaint i got message to call in particular number ie [protected], but there is no response (also in other number [protected]) although i have been calling endlessly. IS THIS A JOKE, PLAYING WITH OUR TIME and MONEY????? I have always booked from Yatra.com...this is a shocking and unwanted approach. Hence forth i WILL NOT be booking from here. I demand that i get a call immediately in [protected] or [protected]. DO NOT send me numbers i cannot connect to... Treat this as urgent