Yatra Online / YatraTrip.in Complaints & Reviews

I had booked a ticket from guntur to hyderbad on 20 Dec 2014|22:50 on yatra.com with the Booking Reference Number[protected] for deepak travels volvo bus and i got a call from deepak travels guntur 7:30pm at that the bus which i have to travel has been cancelled, deepak travels didnt showed me an alternate option for me and said that go and book in another travels and i had went to hyd by apsrtc i didnt get my ticket amount refund so please consider my request and make my amount refund as soon as possible

Booking reference id S1272353. My name is Kunwar manish singh, presently serving in national security guard on the post of Captain. i am writing this feedback for following and please take a note a note of them so that no one suffers like i did during the trip. 1. I am deeply regretting booking my travel trip planned by yatra. I experienced my worst holidays just because some of your employee did not want to their job properly. 2.It seems that yatra wants full advance money but worst services were provided. 3.Services as quoted while booking were not provided. 4.Mr shyam, yatra representative who made a false committment and false promises for making me take the trip were so inappropriate and unethical ( for example - Providing a veh at my disposal for which i got a custom made package and paid extra amount for it, later on it was mentioned in itenary for non availabilty of veh at my disposal which rendered me lots of inconvenience.) 5. No assistance or no representative from yatra came to meet on arrival as mentioned while booking. 6. Hotel condition- selection of very low standard of hotels with no view and minimum facilities 7. No response from call centres after repeated complaints before and during the trip. 8. Miss rekha ;yatra call centre rep poor performance after repeated request she registered my complaint ref complaint no. 14425320 and never cared enough to reply back and made me suffer on every day during the trip. 9. It seemed everyone in yatra.com just cared for the booking of trip and advance money and once the money was transfer not a single person bothered or cared for the trip or services. 10. I am also taking this attrocious service of your to Consumer court. 11. Thank you for your bad services and i will never recommend any of my friends or relatives for choosing yatra. Capt kunwar manish singh Address- 52 SAG NSG, PUSHPANJALI FARM HOUSE SAMALKHA, NEW DELHI PIN-110037 MOBILE NUMBER- [protected]

Its bring to your attention malafide intention on Yatra’s Part to play around with my confirmed hotel bookings for Daman for 3 nights stay. Ref number : [protected]. It was also a frustrating experience connecting with any of the super-visor for domestic Hotels, I have called number of times to reach for & requested a call back but to no avail. I have made the confirmed booking on dec 06 for 3 night stay at Hotel dariya darshan in daman via Yatra portal for year end, after talking to the hotel I get to know that my booking is still not confirmed & there is a rate negotiation going on with Yatra. They confirm the bookings without confirming the same with respective Hotel & was misleading & unjustifiable. i did talk to Hotel owner & he told me that they never confirmed the ticket booking & same confirmed by yatra was false & misleading, he asked me to take action against yata management. Yatra on their part instead of owning their fault asked me to pay more in name of dinner charges which is at first place not appropriate as hotel never sold night stay & dinner separately what they sold is a package. i already booked my to n fro tickets & asking yatra to settle this appropriately & provide me with alternate accommodation if this did not work else i have to take legal route to get this settled.

This with reference to my holiday booking Reference No. S1321023 and S1321367. I made the booking on 7th Dec 2014 and after few days I got to know about the adverse weather conditions in Manali and called the Yatra toll fee number number of times asking them about the real situation in Manali and I was assured every time that there is no problem what so ever. But after checking the ground reality in Manali with different sources including the News Channels and local Himachal Pradesh Authorities I got to know it is not all safe to travel Manali and the weather conditions are very bad. Hence I called up the Service Desk of Yatra and requested them to postpone my travel as it is not at all advisable to travel Manali, but to my surprise I was told that the booking once made can neither be cancelled nor postponed to any other dates as the amount paid to the hotel and Airlines is non refundable. I personally checked with the Hotels and the Airlines and they confirmed that it is very much possible. This clearly indicates that the Service representatives in Yatra and giving wrong information to the tourist and not at all bothered about the life of the fellow tourists/passengers who are trusting Yatra.

We have booked the kerala package booking reference no. S1249624 we have give them all the trip money and then also we are calling them and they are not responding they are saying call to him or anyone today is our journey then also they not send us voucher i have paid

I had booked 3 tickets from Guwahati to Bangalore on 2nd September 2014 for the journey to be done on 29th September 2014 through Yatra. The tickets were booked for the Air India Flight. However, due to personal emergency on the day of travelling, we had to cancel our tickets from Air India Counter at the airport. Air India personnel advised me that Yatra would be paying my refund. I had then called Yatra with the details and they advised me it will take around 45 days. I waited for 45 days and then gave a call and they told me to wait for another 10-15 days as the Airline has not responded back that I had cancelled my tickets. I waited again and called them after 15 days and this time they had the same story of Airline not replying to them. When I called up Air India they told that they had already replied back and if Yatra requires, I can show the cancelled tickets along with sealed hard copy of the cancelled receipt. I also told them that I can give the scanned cancelled receipt which I received from Air India but the customer care representative just mentioned that it would be a waste of time as they want the confirmation from Air India directly. I am really getting frustrated with this response of waiting every 15 days. If Yatra would have confirmed that the refund money will take these many days, I would have happily waited but this kind of response, of waiting every 15 days every time I call, has really given me a thought of not booking the tickets anymore from Yatra. I am really not happy with the way they are treating my case. Request Yatra to deal this case asap so that I dont have to book from them ever. The details of the tickets are mentioned below. Booked on: Tue, 02 Sep 2014 Booking reference: [protected] Flight Details: Bangalore to Kolkata AIR INDIA FLIGHT AI772 Kolkata to Guwahati AIR INDIA FLIGHT AI729 Traveller Details: Mrs Bijay Lakshmi Das Ms Meenakshi Das Ms Taniya Das Fare Details: Adult x 3 Rs 23, 820 Fee & Surcharges Rs 13, 086 Meals Rs 0 Baggage Rs 0 TOTAL Rs 36, 906 Paid on 02 September Rs 36, 906 Through Banktrans | Transaction Id:[protected] Thanks, Meenakshi

The perfect synonym for fraud = yatra. The big fraud company and the worst customer support ever I have seen, I believe each customer support executive is trained for it. I had booked a package trip to Andaman from 17th to 21st Dec 2014 called “Thrilling Andaman Ex Chennai” it was a group package and hence paid additional Rs:4500 on top of the package money for individual car during the Trip. Here is my experience with Yatra: I reached Chennai airport at 6:30 am yesterday(17th Dec 2014) to board Chennai to port Blair fight which was scheduled at 9:35am. But the airlines had cancelled all the flights due to some operational issues and when I checked with customer care of airlines they said the tickets are booked by agency and told me to contact the agency. The whole package was arranged by Yatra and hence called the emergency support number[protected] but after selecting option 1 for domestic travel it was redirected to a Vodafone number which was switched off. When I dialed 2 it was going to international emergency contact number where the person was not supportive and he always used to say “we will get back to you” but he never get back. After 8:30 am when I dialed the emergency contact number and dialed 1 the number was ringing but no response. I tried reaching [protected] and was going to domestic holidays where it used to say the support hours start at 10 am in the morning. After 10:30 am I was able to get in touch with yatra support but the support person Mr. Vikas Dahiya told me to board the next available flight on my own expenses but the next flight was in the evening which had 20hrs of travel time. I asked Vikas Dahiya for refund since the trip has not started yet and I haven't utilized even a 1% of the trip I asked to check if he can arrange the same package for different dates. He said he has no info on it and will work internally and will get back to me but did not get back. I was in Chennai on my personal expense in a private hotel and gave a call to yatra again in the evening around 6 PM thinking yatra could arrange alternatives for me to reach Port Blair, Mr. Deepak Pandey spoke to me and was saying he is helpless. I did not get what he means. He says he can't rearrange the trip as it scheduled and its an airline fault and also cannot reimburse. It makes no sense as the travel package is arranged by yatra. Its yatras fault for choosing spice jet. Why should end customers have to pay for the issues which yatra and spice jet have? The rule number five in yatra voucher terms and conditions say that "if we are unable to provide the booked travel arrangement's due to reasons beyond our control we shall first try to offer alternative dates for the tour if the tour hasn't already commenced." I would request yatra to rearrange the trip or reimburse the trip money collected from me. Regards, Manjunath H S +91 [protected] Yatra Booking Ref No : S1028312

YATRA Reference Number is 13695035. Yatra has started following state-of –the –art cheating. When I was about to book my ticket from a different website, Yatra.com had promised for the same deal. After wasting my 10 days of my life, yatra had informed that yatra cannot offer the same and better deal. I had sent 100’s of mails and calls over this for 10 days, all these 10 days yata.com was pretending as if working on this issue. After having literally wasted my 10days of my life, now yatra cannot offer the same and better deal.

I had booked tickets for three passengers on 29th September, 2014 from Guwahati to Bangalore. Somehow, after going to airport, due to personal emergency, we had to cancel the tickets through the airline counter directly (AIR INDIA). They had given the receipt that the ticket is cancelled and have given a sealed hard copy of cancelled ticket. When this was reported to Yatra, they told it will take 45 days. So I waited for 45 days and gave back a call to them. They mentioned that airline is not replying yet and will take another 10 - 15 days. Again, I waited for another 15 days and gave them a call and they had the same story of Airline not responding back to them and told me to wait for another 10 days. I also mentioned that I have the cancelled receipt from Air India and can give the scanned copy to them. Yatra were like it will be a waste of time as they are waiting for the response from Air India. When Air India was contacted, they had replied saying response has been already sent back to them. Yatra keeps blaming Air India and Air India keeps blaming Yatra. This is not how I had expected it to be. I have decided not to book tickets anymore from Yatra for the way they are handling my case. Initially I was very happy to book from Yatra but the image that was created has been destroyed in these 77 days. If they would have given me a solid date and time I would have been more than happier to wait for those many days, but instead I am being asked to wait always for another 10 - 15 days without any fruitful result. Below are the details of the purchase. Booking date - 02 Sep 2014 Booking reference - [protected] Flight Details - Bangalore to Calcutta AI772 (Air India Flight) Calcutta to Guwahati AI729 (Air India Flight) Date of Journey - 29 Sep 2014 Traveller Details - Mrs Bijay Lakshmi Das Ms Meenakshi Das Ms Taniya Das Fare Details - Adult x 3 Rs 23, 820 Fee & Surcharges Rs 13, 086 Meals Rs 0 Baggage Rs 0 TOTAL Rs 36, 906 Paid on 02 September Rs 36, 906 So I am still waiting a proper response from Yatra and in that case from Air India as well.

This is regarding the reference number: [protected] at yatra.com. I unfortunately booked an Air Asia air ticket through yatra.com from Bangalore to Kochi. The ticket booking was made for family friends to attend my brother's wedding. Imagine the surprise when on the day wedding, the flight is cancelled (without any intimation, mind you) with no alternative arrangements done. Now, after such nuisance these people refuse to refund the ticket money even after close to one and half months since cancellation, talk about chutzpah. Repeated complaints, both through their customer care service ( if and when they receive the call ) and emails have fallen into deaf years. Every time I raise a complaint, I am assured of the refund in the "next couple of days". I am not very sure what couple of days mean in yatra.com terminology. It has been close to 40 days since the cancellation, and the "couple of days" never seem to end. The attached document has all the email transactions conducted with the concerned party. Request yatra.com to resolve the issue at the earliest, so that I do not have deal with them ever again.

My booking ref no: [protected] Yatra told me that is was a non refundable but agreed to refund full amount if the hotel agreed to it, as my booking was for a much farther date. But after contacting hotel and cancelling the same, Yatra is now refusing to refund and says booking was non-refundable. The are saying now booking has already been cancelled and they cannot refund any money. They are lying about refund, cancellation so that now they have my money and can offer this booking to someone else. If they had not lied about the refund, I would have tried to arrange the trip somehow. Now I am in no man land situation. I don't have booking nor any refund. Please see Yatra tricks and kindly help me from this trap they set up. Thanks

my ref no[protected] I had made a booking for 4th december, 2014 in padatik express which was cancelled on day itself but the money has not been refunded till now. plz look into the matter as soon as possible. thanking you, pravin goyal

I had done Hotel booking on 9th Dec'14 at Hotel Central Excellency, Surat for 1 day, ie. from 9th Dec'14 to 10th Dec'14. Booking Reference No. was [protected]. While booking, it was indicated that free Complimentary breakfast is provided in the plan. However to my dismay, I realised that the Hotel do not provide Complimentary Breakfast. I feel cheated by Yatra & will think twice before availing Yatra services in future. Regards, Santosh Pillai Mumbai Mobile No: [protected]

On Dt:09-12-14 when i login in www.yatra.com to check the flight from Jammu to Srinagar it was showing Amount of Rs.3548/- for two nos of Adults exculsive of all taxes and liablites and depositing this amount i recieved a E-ticket on my mail showing your ticket is not confirmed and i called the Yatra customer care they told me the indigo airlines has updated there fares is you want to proceed further for confirmation you have to pay extra Rs.1440/- otherwise the ticket will be cancelled and your amount shall be refunded later on which cost me the ticket about Rs.5364/- for two adults, and after receiving the ticket from yatra.com the amount was not mentioned also after certain time the ticket was recieved on my mail id showing Rs.5004/- which is total harassment to the customer and they are just grabbing the money from customer which is total unethical and unprofessional company.

I have boked the Malaysia package from Yatra.com. Our Booking Ref number - S1249815 I was promised the package of Rs.31, 000 per person which includes air tickets, baggage, local sightseeing, airport transfers, VISA, hotel accommodation). The total package cost (INR 31000*3= 93000) . I was asked to register paying some amount to avail this offer. On the same day I paid Rs.5000/- and got registered. Next day I made payment (49558/-) for booking air tickets both KUL and Langkawi. I asked Divyagana whether I can pay the baggage charges later for which she said Yes. I booked the tickets without baggage charges. When I asked her to mention the luggage limit to be carried, she said that the package doesn't include baggage charges as I couldn't book at the time of ticketing We are facing a lot of inconvenience at every step with Yatra and I always receive last minute surprises from the m. There is huge slippage from Yatra team in processing the package 1. Hotels that were promised to us were filled up and we have to book hotel on our own spending more money 2. VISA processing was not initiated on time and we don't know the status of VISA clearance until 11 DEC 2014 and travel date is 12th DEC. If there is any problem in VISA we end up loosing a lot of money. 3. Now they are going back with their commitment saying baggage charges were not included in package. I asked them to share the recording of the conversations we had, even that they are not doing it we don think we can spend any more money on baggages. If this not taken care in the package I would request you to cancel the trip and refund whole money. Also we are not sure whether this team can take care o[censored]s properly after landing there We are finding it very difficult to handle these everyday challenges with Yarta team I seek your help and guidance to resolve this issue. I don't think any customer should be treated like this. Looking forward for early response as the travel date is near by 12 DEC2014.

i have made booking 2 months earlier and i was informed that i will be receiving air tickets & vouchers 3 days prior to my journey which was supposed to start from 7th of dec, but my air ticket got canceled & nobody have the courtesy to call and inform. now my trip will be starting from 8th dec, but that to the employees who are cordinating with me is not sure and not able to give proper solution. this not the way service is been provided. i have already made contact with tourism of india and started my way out. if in case i do not get things as committed i won't be leaving yatra.

We booked a holiday to Darjeeling and Gangtok for our parents with reference ID S1174347 but it is really shocking to see the type of accommodation and the facility provided by this site. While the booking was made through a customer service advisor Mr. Arpit he ensured that the customise package he is providing us according to the traveling date suggested by us will be best and the hotels of 3 star category will be included in the package and the facilities provided will be good. Since when we enquired regarding booking of this trip Mr. Arpit was so curious that he was continusally following us and calling us 10 times a day and he promised us that he will provide the best facility available finally he made the booking around 11.30 pm the package which he booked cost Rs. 32, 000 for 4 nights and 5 days which included hotel accommodation with breakfast and local sight seeing transportation. The trip started with a bad note as the cab driver was not aware about the rout and when my parents tried contacting the hotel where they were suppose to stay that number was not working resulting in the delay of 1 hour to reach there hotel. The condition of the hotel was worst to there imagination and the services provided were even more pathetic which was of 1 star or 2 star category which did not justify the promise made and the amount paid for the package.Breakfast that was included in their so called package consisted of sandwich and tea. It's a shame in the name of yatra. Com the so called trip planner sheer wastage of money and humiliation on part of the customer. Strict action should be taken against these executives and the false promises made by them and also the refund of excess amount should be done.

I had purchased flight tickets on[protected] through yatra with seven reference no eith coupon code DAPP1000 by which I was to receive rs.500 per ref no as cash back totalling to 3500/ within one week.But inspite of several phone calls to cust care which hardly gets connected after waiting for several minutes after which the cust care person promises to refund with in 24 hrs and also 2 mails sent to [protected]@yatra.com, I am yet to receive my cash back.Even though several websites offering instant discounts i trusted yatra cashback to be as reliable as an instant one.My referance no are -[protected] #[protected] #[protected] #[protected] #[protected]#[protected] #[protected].My mail id is [protected]@gmail.com

I have booked hotel through yatra for lucknow . The room was not booked as requested and as confirm at the time of booking by Yatra rep. On reaching hotel I was told to check in a lower category of room, hotel staff demanded an additional payments to allot the room . After numerous call to the Yatra office, I was told to pay the difference in amount of the payment as requested by hotel for room supposed to be booked by Yatra, I also received an e- mail confirmation on same from Yatra office. The claim was submitted for the same 15 days back and I am still awaiting for the settlement of same, I have made several call to Yatra to enquire about the progress of same but everytime I get the same answer to wait for few more days. My booking ID was [protected].

Dear Yatra.com, Please refer to my telecon with your call center at 1700 hrs today, the 03 Dec 14. Refund No, as provided by you - IG00CBDAC9 / ASBT[protected] against my booking ref No.[protected]. Till todate refund of Rs. 921/- (as claimed by Yatra) has not been credited to my bank account. My bank details are as under;- State Bank of Travancore (SBT) Kochi Br. IFSC: SBTR0000140 Name: Ramesan T K A/C No. [protected] Please verify at your end and do the needful at the earliest, as much efforts&time are being put in my me, for mutiple breach of trust by Yatra.com (non-delivery of both, service & subsequent refund of paid amount). May contact in my mobile No.[protected] for further queries, if any. It is intimated that I am working with SBT in the capacity of Cash Teller, hence you may approve the veracity of my claim of not crediting to the account. Expecting a reply/call at the earliest, Ramesan T K Kochi Note: My booking was for my Guest, Mr Shyju, hence you may check whether refund order was processed in Mr.Shyju's name. In that case mismatch of Account holder name (Ramesan T K) with account number could have possibly failed the transaction.