Yatra Online / YatraTrip.in Complaints & Reviews

I booked an international package to Mauritius. I was offered e-cash of 9000 Rs and I was told that I can redeem this e-cash in one go also. First of all, it is more than a month and this e-cash has not yet been credited to my account. I call their customer care almost everyday for last 15 days and I get the same answer "Sir, it will be credited to your account by today evening". I had to redeem this e-cash for my travel on 5th April, 2015 and 30th April. But, as they asked me to wait and committed that e-cash will be credited to my account that's why I didn't book the ticket. In the beginning, the ticket which was costing around 6000, now it reached to 12000. It was all because they asked me to wait. E-cash has not yet credited to my account. Above this, they are changing the conditions to redeem the e-cash. First, they told I can redeem in one go. Then they told, they will credit this amount to my Bank account (That was height of fake commitment). Then they told only 20% of fare can be paid by e-cash. Now, they are telling only 5% of the fare can be paid by e-cash. I must suggest everyone NOT TO GO FOR ANY BOOKING WITH YATRA. Worst customer support. Their team is not even aware of what is the offer and condition to redeem e-cash. Mental harassment to customer as they will tell you that they will come back to you for your issue in next 5 minutes, 15 minutes, one hour BLA BLA BLA. But they will never call you back. You yourself have to call them. And then also, if you will tell them to connect to the person who attended your call last time then he/she will say "Sir, he/she is not on the seat. I will ask to call you as soon as he/she will be come back." And they never come back on seat. Then, you have to explain your issue to someone else again.

Hi..my name is Varun Verma. I booked tour package of Europe on 21st January 2015 for 3 persons. We deposited Rs. 2, 00, 000/- for 3 persons as deposit. The tour was planned from 14 April to 21 April 2015. Booking ID was S1428885. We submitted all documents within 7 days to Mr. Brahm Dutt, Sr. Executive. After repeated follow-ups with Mr. Brahm Dutt, he finally applied for visa near 25th March. We were denied visa by embassy and news came from him on 01.04.2015. He pressurised us to fill the booking form after visa denial and said Rs. 96, 000/- will be deducted from your deposit. Meanwhile he also changed our booking IDs and fresh ids are S1428398 and S1531395 which is different from original booking ID S1428885. He has not even returned our passports. We have been calling him for last 2 days several times daily. He never picked up phone and submitted fake blue dart tracking number [protected] through sms which is invalid since it must be 11 digits as per blue dart site.In my whole life, I have never faced such a harassment and finacial loss of Rs. 1 Lacs. I URGE ALL CUSTOMERS TO NEVER GO FOR YATRA.COM TOUR PACKAGES AND FALL PREY TO THEM.

yatra with reference to book id #[protected] charged for room in ooty for 3-4-2015 and 4-42015 and confirmed the same and later denied service few hours before check in and gave me an option which was not used by any person no reviews on internet . On multiple calls the customer care person denied and even disconnected the calls . I want to take this matter to consumer court where the seller has sold and unavailabel product. guys stay away from this company

FYI... We had booked the holiday package online though Yatra.com which had cost us around Rs.70, 000 in total inclusive of hotel and flight bookings in the month on Jan 2015.The booking reference no. is : [protected] However, the flights included in the package got cancelled which was informed by the Yatra''s representative . Due to the unavailability of other flights we requested their team to cancel the whole package and proceed for refund. The same was acknowledged by the representative and we were informed that the whole amount will be refunded within 30 days. Now, it has almost been 3 months (90 days) the refund is still pending. Moreover we have been sending continuous reminders through my daughter''s e-mail, to their team but there is no communication from their end in this regard. On calling at the customer care to inquire about the status of refund they put our call on hold for hours without giving reply. This is actually a sheer negligence and harassment from their end. It is a great hassle for me being a single lady. If I would have put this amount in bank i could have got interest on the same as Rs. 70000 is not a small amount. Kindly assure I should get my refund at the earliest.

Yatra.com making fool of customer it's happening second time with me...as they deducted the amount from account & after that they say thre is a dynamic increment in air fare if they took amount on that rate then why saying all these after deducting the amont of customer account

Hi, (Posting on behalf of my husband) http://www.consumercomplaints.in/yatracom-worst-customer-service-refund-is-not-i...⇄ For the above complaint of me .. We have asked for Rs.20000 refund for their worst service. But after many phone calls they came till Rs.4000 refund (honeymoon inclusions) and again We asked to give atleast 50% for what i asked. They told they ll give Rs.7000 . We still dint get the amount credited in the account. For crediting the Rs.7000 u are taking soo long time.. but u told u ll credit in 6-7 working days.. We need at least 50% of the amount what i asked.. which is Rs.10, 000 .. How can one believe YATRA.COM if the customer support is like this..?? --- Ramya Selvaraj

Hotel Tamilnadu (a Ttdc Hotel) Palani Booking reference: [protected] | Booked on: Thu, 19 Mar 2015. Check-in :Sat 04-Apr-2015, Check-out: Sun 05-Apr-2015. Booking is confirmed by yatra.com and recieved the hotel voucher. Later hotel person calls and informs no vaccancy for the date. I have contacted with yatra customercare they informed me to wait 48 hours. Then they came back with a lternative lodge, iI have confirmed that. Later they mailed that there is no vaccancy in that lodge so wait 48 hours. after 3 days they informing that there is no rooms available in palani. will arrange room in madurai which is 119kms away from palani. When i check with other hotels in palani via phone there have vaccancy for dates. So yatra.com is denying the service.

I booked my International Package with Yatra on 27th Feb 2015 and made an initial payment of 20, 000INR. After my initial payment, none of the yatra representatives were courteous enough to call back and inform me about the details of the package or any action items from my end. I myself kept on calling them and mailing them on several occasions to know the details and action item from my side, however, none of them were couterous enough to call back. Due to certain unforeseen circumstances I had to cancel my trip. I informed the same to Yatra representative's, however, got shock of my life when they threatened me to make payment of additional 20, 000INR for cancellation of my trip. The representative Sargun Diwan has mentioned that in case of failure of payment they will reach out to there payment recovery team. I informed the representative that as per yatra policy the complete package booking is only done upon 90% or full payment from the client and that too +7 days from the date of booking, and in my case which was a clear miss from there end. I have the written mail from Sargun from his official ID commanding me to make the payment and if not made would send my details to his payment recovery team. Well, I believe Yatra representative's should read the policies once before they send out such threatening mails. Regards, Jatinder Singh

I tried contacting the person who arranged our yatra trip (Ashish Bhatiya) but obviously he is not coming on phone. I had spoken to the president as well and I was promised to receive refund of rs. 1950 from yatra for the bad services, its been 2 months now and no one is even bothering to resolve the issue. I finished my honeymoon trip with yatra on 23rd January and feel bad to say that our experience was not at all good. My booking reference number was S1145987. Last day was most horrible for us as the hotel in backwaters was not at all safe. It was dirty and had no connectivity with city. 17 km away from main area and that too a dirty hotel makes no sense. There was no one except the 2 o[censored]s. and it was not lake view it was the view of a dirty gutter on which the hotel was made. Even the hotel owner told us names of some good hotels where we could go. It seems like yatra does not care for the safety of its passengers. We had to spend extra 6000 rs to find another safe hotel. The hotel in backwaters was nowhere near to a 3 star hotel. We had to spend extra 6000 rs to find another safe hotel. After giving you 60, 000 rs, the arrangement was not worth it. 1) From starting we were facing difficulties. Our jet airway flight was delayed by 2 hours and we had no notification from yatra side. When we contacted jet airways they said that yatra has given its own number in contact details and not our numbers. We unnecessarily had to wait for 2 hours. 2) Our hotel in thekkedy was good but the services were not at all good. The staff was lazy . there was no cold water coming out of tap and we wasted our 1.5 hr for just waiting for cold water to take bath. We ordered cake in the night which was stale, it just spoilt my honeymoon cake plan . 3) Our hotel in kovalam was very good but its strange that why we were given a hotel that was far away from the 3 beaches. You could have given us any hotel near beaches so that we could enjoy the main attractions over there. In all our experience was very bad and we are feeling like we could have planned better that this by our own. And after all of this I was promised that I will receive rs 1950 refund that I have not received till now, its been 2 months and I think no one is interested from yatra team to refund the money.

HI I have booked a flight ticket, from yatra.com web site and the ticket came after i completed the payment process, was different from what i have selected. i have select 7.pm flight of indigo from Mumbai to Lucknow but the ticket came of 1.50 pm indigo again i have selected 12.25 pm indigo flight for return from Lucknow to mumbai but the ticket came for 8 am flight. after calling just 2 mins receiving the ticket from yatra and asking about the said problem i was told that i will get a call back on my said number, but no one called yesterday i waited for the complete day. then today i called customer care again stating the details i was given a solution of rescheduling the flight with fare difference and 6 k charges for the same. why this not been told yesterday, their was no fare difference again, why should i pay for the charges for the mistake which i have not done.

I booked an international package to Europe with Mr Deepak Anand on 16 february 2015 by paying booking amount of Rs 10000. i was being assured by him that if i plan to cancel my booking well in advance I will be given full refund of money. on 19 feb i sent him a mail to cancel my booking and it was being acknowledged saying that it will be processed in 5-7 days. its over a month now and I am still fighting for refund. Everytime I call them they just have a standard line that it will be processed soon. Ms Ishani Singh from their finance team also called and ensured to give me transaction id of refund but I think their staff is well trained to fool people like us. I would never recommend anyone to trust Yatra and their fake promises. I am still fighting for my refund and I have lost all of my hopes of receiving my money from this money maker travel portal. Never ever trust these people. Sonal Arora [protected]@gmail.com

There was a ticket booked that is PNR:[protected], TRAIN:12740, DOJ:[protected], TIME:20:15, 3A, SC TO VSKP, JAYSHREE+1, G14 52 G14 54, FARE:1440, AGNT SC:20, SC:22.47+PG CHGS. And now it has been cancelled but the amount has not been refunded booked on 15 march or 16 march 2015 please refund the amount yatra.com

My name Divyen kothia Ref Number: [protected] and Itinerary details are: origin-destination:BOM-BKK, departure date :[protected]:00 AM, flight number: AI-330, trip start date-trip end date: 01-Apr[protected]Apr-2015 my account says it has been charged twice for my one ticket Please kindly look into this matter and revert bbaback as per your convenience.

Hi, My name is Moupia Saha and I am from Kolkata. This is regarding yatra booking ref# [protected]. I have booked an international flight from Cairo to Kolkata on 11-Mar-2015 through yatra.com. The itinerary is as follow Cairo to Bahrain Bahrain to Mumbai Mumbai to Kolkata But once I go for collecting boding pass the airlines authority got surprised and saying there is no flight from Bahrain to Mumbai according to this schedule and it was issued wrongly. My Visa expires on that day (11-Mar-2015) and anyhow I suppose to leave Egypt. So I send an urgent mail to yatra customer support but still there is no response yet. In fact I called yatra’s support desk but they are not giving any importance and simply saying airport duty manager will assist you. I go to airlines’s office but they are asking for around EGP 3300 for issuing fresh ticket as the itinerary is invalid. I explain everything (my VISA status) again to Etihad counter and request them to arrange it with less amount. But they are not agreed. I got socked, I am a single lady and my VISA is expiring on that day (if I am not travel on that day Egypt immigration dept. may send me to jail) and I couldn’t travel due to yatra issued a wrong, invalid ticket. Finally, at last moment (20 min before flight departure) they (Etihad) arrange a new ticket in different route (via Abu Dhabi, Bangalore) with no cost. That is my most horrible experience. Now come to the point. 1. How Yatra issue invalid ticket/non-existing flight (attached herewith) and saying it confirmed? 2. Why they didn’t notify me 1 or 2 day prior? They can send a single mail to me. 3. Why their customer supports simply ignore their responsibility though all faults belong to them? We want strong action to be taken on Yatra.com and a penalty need to be imposed for forgery ticket selling and customer harassment. Regards, Moupia Saha +91 [protected] +91 [protected]

My 22 February, 2015 Spicejet flight from Bagdogra to Delhi was cancelled. I received an sms from spicejet on 14 February saying the flight has been cancelled. I called Spicejet on 15 February and they said they had send the refund amount to the yatra account. Yatra people said I will get the full refund of Rs. 6313 within 10 days (i.e. by 25th February). But I have still not received the money. The Booking details are: Booking reference: [protected] Date of Journey: 22 February, 2015, Sunday Bagdogra to Delhi PNR no.: OBUY4K Flight: Spicejet SG 882 Economy Passenger Name: Ritajyoti Bandyopadhyay Ticket Price: 6313 e-mail: [protected]@gmail.com ph.no.: [protected] I am absolutely disappointed by Yatra's service. I made the payment with my SBI debit card. Please send me the fulll refund immediately to my account.

Hi, This is regarding yatra booking ref # S1467216, we have taken services yatra.com for Manali trip, find below our terrible experience from their services. They have given wrong promises, don’t have solutions of any problem, no synchronization, all employees are passing their responsibilities to each other. Mr. Kapil Chourdhary gave us this package to us however when we discussed some issues his answered was I am a sales person so please contact service team. In service team we contracted Deepak, George, Rahul, Kapil, Shahbaz and many more don’t know the names to get our problem solved but no one gave us solution for the below issues. We paid Rs-34000 to Yatra for this trip and we asked Kapil please give good services if you want to add more amount you can, as we were going with our families. Find below the issues that we faced. Transport Issue:- Ø At the time of boarding the cab, we requested driver to put 1-2 small bags in boot space however driver did not allow us and asked us to call new cab if you want to keep any luggage at back side, then after discussion with Deepak (Tour Coordinator), he allowed us to keep some Luggage at boot space, all these nonsense wasted approx 1 hour and spoiled mood. Ø At the time of returning, he found one friend at Manali who was also driving car and coming towards Delhi, they both were deciding where to stop cars and if were asking to stop anywhere then reply was, I will decide where to stop and in which restaurant, It was really and insulting moment for us that how a driver was speaking with us in front of our family members. Ø When we were close to Chandigarh, he was driving 40-50 kmph for around 1 hour to wait his friend and it was highway and all the vehicles were going ahead even autos, we asked why are you driving so slow then his reply was my owner wants average of 14km per liter a so I have to drive slow, it was again a senseless response actually he was waiting for his friend who was behindhand.Ø Ø We left hotel early morning at 7:30 AM in spite of heavy snow at Manali as my cab mate (Rajat Sahani) had bus from Chandigarh to Bhatinda and last bus was at 5 PM from Chandigarh and this was informed very first day to driver, Driver and his friend stopped car at Haveli Restaurant at Chandigarh at 4:40 PM, we requested him not to stop car there as we had last bus at 5 PM however he offended and started dropping our luggage and said you can call another cab, I will not drop you then we again called Deepak (Tour Coordinator) and he solved this issue that incident wasted 1 and half hour and we were insulted again by driver and my friend (Rajat) could not board the bus. Driver Name is Sunil, Kindly take necessary action against him.This driver was very very rude don’t know even how to talk with ladies. Lodging issue:- Ø Kapil booked Hotel – (Dreamland) for us but right word to use this place is Dharamshala, When we reached in our rooms there was no electricity, no water and washroom were dirty in both room. When we asked them to clean that we received reply that they don’t have any sweeper at that time to clean, we thought we reached on festival day (Holi) so it might be the problem, to solve Electricity issue they gave us 2 candle per room.Quilts and blanket which was provided to us was torn, it was smelling badly very very unhygienic. There was electricity in every place except this hotel and this problem could not get resolved, we called entire Yatra team. It was really a bad experience for us, kindly suggest how we can get compensate against this as this was not booking it was completely fraud done by Yatra.com. On our entire trip we were trying to reach Yatra team or the Innova coordinator for resolving the issues.YATRA HAS SPOILED MY VACCATION EVEN AFTER SPENDING 34000/- FOR THIS TRIP, THIS WAS THE PATHETIC EX PERINCE, earlier also I had gone to various trip but never ever faces these kind of issues. I would suggest Travel team to check Hotel response before giving this to any customer. Please check and if you need more details please give me a call on my below given number. Thanks Dheeraj Kharbanda M-[protected]

Hi Team, With reference to the refund for booking number [protected] (Spicejet PNR: KBIVTN), I have been chasing up from more than 2 months and did not get the refund yet. I think, I had called your customer care more than 10 times every time they make false promise saying need to wait for 7 more days (dnt know what do they mean by 7 days) and they dont even transfer my calls their supervisors ( i dnt know why). Yesterday when I called, one of your representative, she confirmed that refund is done from your end and bank will take some time to credit. Today, I when I called to ask for email confirmation, other lady says that, yesterday you got the fake news and again you need to wait for 7 days because Spicejet has not refunded. And the lady do not hesitate to tell me that you can contact the air lines if you want!! I called Spicejet personally to check on my refund. They confirmed that, refund has been processed to Yatra account on 3rd Feb 2015 itself. I have attached the website confirmation also for your reference. Now, Can you answer me, Where is my money? Why did you held my money for more than a month? Why your representative make false promises?Who will pay the interest to my 30K? I want immediate REFUND and ANSWERS to my above questions. If I don't get a proper answers, I will go to customer court with all fake promise calls recordings and also charge interest to my money. Totally disappointed customer, Pramod

I BOOKED FLIGHT THROUGH YATRA.COM OF SPICEJET FOR 24.12.2014 (delhi-bangalore) . SPICEJET ALREADY REFUNDED AMT. IN YATRA A/C AS CONFIRMED BY SPICEJET & YATRA.COM. BUT EVERYTIME WHEN I CALL TO THEM, THEY MAKE FAKE CONFIRMATION OF REFUND OF AMT. ON 02.02.2015 BUT WHEN I SAY TO SHARE TRANSACTION DETAILS THEY ALWAYS SAY PLEASE WAIT FOR 48 OR 72 HOURS. I ALREADY CHECKED WITH MY BANK THERE IS NO REFUND IN MONTH OF FEB-15 FOR THAT CONCERNED AMT. I ALREADY SPENT AROUND 1000 RUPEES IN CALLING YATRA.COM TOLL FREE NO & TALKING TO THEM. PLEASE HELP TO MAKE REFUND AS SOON AS POSSIBLE. BOOKING ID-[protected].

1) Delaying in issuing the bus ticket.
2) Received a call after starting the Bus started from Delhi stating that Bus will not reach Manila you have to arrange you own transportation and reach Hotel.
3) As said the bus stopped and we spend 2000 Rs to reach the Hotel.
4) Bed size was very small.
5) We did not get the hot water properly (we required to beg)
6) No heater in the rooms extra charges ( you are aware it is the cold place and snow is falling how can you charge extra).
7) Sightseeing was not done as per the committed.
8) Drives when he was free (will not come as per our timing)
9) Very bad driver, driving the vehicle over speed always and eating tobacco continuously.
10) Not taken to Rohtang pass.
11) Everything extra money.
12) had an very bad experiences with yatra.
13) the money I spend with you is not worth .

I tried to book a hotel using Yatra App. The amount was debited twice but the hotel was not booked. Upon raising a complaint I received Refund for one of the transactions. I am chasing the Yatra customer care since 21st Saturday, but they don't bother to respond. [Ref No[protected]] I did mail them with Credit card bill snapshot.