Yatra Online / YatraTrip.in Complaints & Reviews

I tried to book a ticket last night. It failed and I registered a complaint last night. I got a default mail saying your complaint got registered. Till now no response again. Do I need to book a ticket again? There are no response. No customer care. Too many steps for booking a train. Why should I use this site? If the train tickets are full now, how can I book again after your response? This is stupid service. Waste and worst website. I never recommend my friends for this. 3 times I visited this site and no time it worked.. How can some critical things like train ticket bookings will not have customer care? Also the number you provided is not a toll free number. Such a stupid and waste and worst customer service. How can they won't provide customer care for tic booking? Does people will write and wait for days while booking tickets? Don't ever go to this site. 2 customer care numbers are there. Both are not toll free. Submitted 3 tickets and no response after 1 day.

I booked too tickets with yatra mobile app. they promised to give 1000 e cash on each booking via promocode. the app said promo code accepted but when i completed the travel i did not get my cash back. when i called call center they said you have used wrong code or you might have crossed maximum number of try. promo codes are confusing for first time user but you can cheat them by promising e cash and than deflect by saying you got it wrong despite app saying it is accepted. below are my details.
1. reference no: 101115F58190 booked on 10 Nov 2015
2. reference no: 101115F24791 booked on 10 Nov 2015
secondly you can use only 5 percent of e cash for every e cash u receive. complete fraud you people are. do not book by yatra or believe there promo codes. last thing they dont share any information at the time of bookings about this and after you complete your travel the call center says you are a we cant help you. kindly take action.

Hi, I am a govt employee. Went for an official trip to chennai. I stayed at Hotel Raintree, St marys Road, Chennai(Ph[protected] for a pd of 4 days frm 1st to 5th Oct 2015.
I made this booking for my stay thru Yatra.com(web site Refrence no [protected]).

Hotel didnt give me bill, mentioning that they will send the bill to Yatra, the agent thru which they get bookings. And Yatra .com is giving me Hotel Invoice mentiong the consolidated amount of money that they have recieved from me (Not a detailed bill )

Problem Issue : Govt offices ask a detailed bill frm Hotel mentioning the tariff and charges for breakfast and other services they have provided in the bill for reimbursment purposes as it is different for different categories of employee.

Request: Kindly loook into this matter and help me to get the hotel bill which i shuold get, for which i have paid my hard earned money for it.
thanking you

I booked a flight on etihad operated by jetairways aircraft (Crack on the door). After immigration passengers were offloaded and flight was cancelled. Flight was booked through yatra.com portal and the airline told me to contact yatra who collected the money and get the refund. I have been contacting yatra since july 2015 and until 26th november, no refund issued. Went to etihad cochin office and the executive called yatra and told them its them to process refund since they sold the ticket.
I request to refund the fare as i had to take gulf air ticket online at the airport itself as the travel was urgent.
Details of the flight
Date dep timefrom to flight no terminal airline name
07jul 1740 kochi cok abu dhabi ey7578 etihad airways
Auh
07jul 2110 abu dhabi auh bahrain bah ey7307 1 etihad airways

I had started my conversation with Mr Ashish Sharma a yatra agent and fixed a holiday package for darjeeling bangtok for Nov 30 to Dec 5. While our discussion over the phone I had mentioned this to Ashish that its me and my wife that will be travelling on this period and my wife is yet to create ids on her new name. She has proof only on her maiden surname. Inspite of me proactively informing him about this over the telephone. neither him nor any of the Yatra employees that I talked to informed me that I need to carry id proofs at the airport and the id proof should carry the same name as on the ticket. Due to this silly mistake its costing me a loss of 23, 000. As I had to cancel my return tickets and book new ones.

I got a hotel booked in Portblair for two days on for 15 and 16 th October 2105. The sent me confirmation. I paid in full in advance. I arrived at the Hotel. The manager informed me that no such booking exist. I tried to call the number they have printed on the voucher. It never worked.

Hi

I have made one booking via Yatra for one of Hotel in Neemrana for 25th Dec, (booking reference no: [protected]‏) Yatra provided me Hotel confirmation on the same day 16th Nov

I just checked with Hotel for reservation and to my surprise there is no room available for that duration but still Yatra confirmed me booking and they did not bother to update me that my hotel has not been confirmed. I am worried what if i wouldn't had contacted hotel for reservation confirmation and what if i had reached hotel for my vacation.

Thanks!
Gaurav

I booked tickets on 30th Oct and cancelled the same day. As per Yatra policy, I am to get the money refunded by 5-7 working days. it is 20 days now and they havent taken any action yet. Each time a customer care executive calls up, say sorry and ask me to wait for 24-48 hours. I am awaiting 17k refund from them

मेरे द्वारा दिनांक 03 नवम्बर 2015 को yatra.com से Hotel Castle Bera, Pali की दो दिनों 13 से 15 नवम्बर की बुकिंग Booking Ref: YT15812158 से करवाई गई इसका बुकिंग कन्फर्मेशन उसी दिन mail से Hotel Contact Detail के साथ प्राप्त को गया; इस हेतु मेरे द्वारा 25330/- रुपए का भुगतान hotel तथा yatra.com सर्विस चार्जेज हेतु किया गया
दिनांक 04 नवम्बर को जब hotel से संपर्क किया गया तो पता चला की इस दौरान सारे रूम book हो चुके है और इस हेतु yatra.com को सूचित करने के बाद भी इसके द्वारा बुकिंग की जारही है; और hotel रूम देने मै असमर्थ है
उसी दिन yatra.com के contact no. [protected] पर बताने पर जवाब मिला की peak tourist season में high डिमांड के कारण hotel sold out show कर higher बुकिंग अमाउंट के लिए ऐसा करती है; हम आपको जल्द ही hotel से संपर्क कर जवाब देंगे. hotel से हमें sold out के लिए mail भी प्राप्त हुआ है
दिनांक 6 नवम्बर को yatra.com से दूसरी hotel के लिए ऑफर आया जो की Bera जहा की booking करवाई गई से लगभग 100 km दूर थी
इसके बाद 7 और 8 नवम्बर को yatra.com से बार बार संपर्क करने पर भी कोई जवाब नहीं आया 8 नवम्बर को yatra.com की site विजिट करने पर पता चला की अभी भी यहाँ hotel castle Bera में 13-15 नवम्बर के लिए 1 room available बता बुकिंग के लिए उपलब्ध था.
इस से ऐसा लगा की hotel से yatra.com की बात हो गई है और hotel बुकिंग confirm है; 08 नवम्बर को yatra.com को mail पर बता दिया गया की इससे confirm है कि मेंरे द्वारा की गई Booking confirm है
इस mail के बाद 9 नवम्बर को yatra.com द्वारा दूसरी hotel हेतु mail आया जो की Book की गई hotel से 10 km दुरी पर ही थी; yatra.com द्वारा इस दुरी का भी विवरण mail में किया गया; इसके बाद मेरे द्वारा mail से इस hotel की बुकिंग हेतु सहमति दे दी गई; तथा बुकिंग कन्फर्मेशन हेतु लिखा गया; 10 नवम्बर को कन्फर्मेशन mail के लिए वापस mail किया गया
इसके साथ 10 नवम्बर को contact no. [protected] पर संपर्क करने पर पता चला की yatra.com तथा hotel से मध्य बात चल रही है और जल्द ही कन्फर्मेशन mail कर दिया जायेगा; पर 10 नवम्बर को yatra से कोई जवाब नहीं आया
11 नवम्बर को yatra.com से संपर्क करने पर बताया गया की hotel बुकिंग confirm स्टेज पर है; परन्तु 11 नवम्बर को भी yatra.com से कोई जवाब नहीं मिला
अब मेरे पास केवल 12 नवम्बर का दिन था और 13 नवम्बर को मुझे परिवार सहित Bera जाना था पर पुरे भुगतान तथा सर्विस चार्ज देने के बाद भी बुकिंग का कन्फर्मेशन नहीं था
12 नवम्बर को दोपहर 12 बजे contact no. [protected] पर संपर्क किया गया तो लम्बे Hold के बाद जवाब मिला की मुझे अगले 2 घंटे में कन्फर्मेशन मिल जायेगा परन्तु 4 बजे तक yatra.com से कोई जवाब नहीं आया; 4 बजे संपर्क करने पर जवाब मिला की कन्फर्मेशन 6 बजे मिल जायेगा; 6 बजे तक कोई जवाब ना आने पर वापस संपर्क करने पर जवाब मिला की आपकी बुकिंग confirm है और आपको अगले 10 मिनीट में बुकिंग कन्फर्मेशन mail मिल जायेगा; परन्तु इसके दो घंटे बाद भी कोई जवाब नहीं जब वापस संपर्क किया गया तो ऐसे जवाब मिला की जैसे बुकिंग confirm है और कहा गया की आपको अगले 10 मिनिट में कन्फर्मेशन आ जायेगा; इसके बाद yatra.com को mail से भी इस घटना का mail कर; बुकिंग कन्फर्मेशन हेतु आग्रह किया गया
परन्तु 13 नवम्बर सवेरे 9 बजे तक yatra.com द्वारा ना कोई संपर्क किया गया और नहीं कन्फर्मेशन mail मिला; yatra.com द्वारा 12.45 पर mail से सूचना मिलती है की due to over booking on my selected dates; my booking cannot be confirm( This was for Hotel Which was booked on 03rd Nov. and get confirmation). And they are consider it as special case and will made 100% refund.

--- With whole incidence I can say few things about yatrs.com
1) They had book any Sold Out Hotel with booking confirmation mail. With a term that if I want to cancel my booking no refund will be made.
2) If Hotel was sold out. I have to contact this; yatra.com will never contact with me.
3) For alternate option I have to made number of contacts with yatra.com they don't bother for your booking.
4) Even after knowing that Hotel was sold out; they will continue their booking to capture more and more customers like me.
5) They had commit that my booking is confirm and I will get confirmation with in next 5-10 min. but in actual I received confirmation of cancellation of booking at time of my check in.

Now for Cheating done by yatra.com with me and for spoiling my Holidays due to continuous wrong commitments and harassment by them; I need compensation from them.

Yatra is taking care only for make booking only. They will never worried about the cancellation or refund of money. I feel very bad o[censored]sing their service by paying extra money without any support. Hence forth, I have planned to do the booking directly with the concerned(airlines or hotels). It will help me to get the things done in time.

Hi, I am avira jose. I have posted in yatra.com forum but the responce is in vain. I have tried booking a flight ticket from kochi to kolkata for 21-11-15 on 16-11-15. But the cASH WAS DEDUCTED AND TICKET IS NOT BOOKED. After my online transaction i got a phone call from your executive saying your ticket will be booked and conformation will be sent to your mail. Till now i haven, t got any response. So now i can, t book any other ticket without knowing the status of this one. So please do therequired... Regards, Avirajosee

In respect of reference no YH2201195 in respect of Goa package Yatra.com Promise us 3star hotel but given zero star hotel no light in staircase no intercome in room no bucket in bathroom TV not working electricity wires were broken tickets &car not provided timely really they cheated us instead of enjoying we were facing problem all the days we were given hotel 4_5 km in lonely place in remote area no person was around except street dog. Company not providing compensation

I have booked a train ticket from yatra.com, i didn't receive any confirmation email or ticket but received a text message that 611 rs are withdrawn from my state bank of Hyderabad account. text message is " thanks for using your debit card at yatra online pvt. Ltd. Gurgaon INDtxn#[protected]. please help me to get refund.

I had booked flights tickets to travel from Pondicherry to Bangalore and Bangalore to Pondicherry on Wednesday, October 7, 2015
Details:
Booking reference No: 071015F24713
Flight details:
AirIndia
AI - 9510 - Tuesday 27, october 2015 Pondicherry to Bangalore
AI - 9509 - Friday 30, october 2015 Bangalore to Pondicherry

Payment Details:

Total flight Price is Rs. 7498
Travel Insurance is Rs. 177
Online Processing Fee is Rs. 350
Total Paid is Rs. 8025
Payment mode - Debit card

Airindia cancelled flight services on 27.10.2015 and 30.10.2015. I had to travel by bus from Pondicherry to Bangalore and back, as it was essential.

I had sent SMS to ytinfo 071015F24713 : to 56161
But no reply is recieved so far
Please help to get the refund Rs. 8025 from Yatra. com Agency.

From
Dr. H. N. Vrushabhendra,
Professor and Head,
Department of Community Medicine,
Sri Venkateshwaraa Medical College Hospital & Research Centre,
Ariyur,
Pondicherry - 605 102.
Mobile. No:[protected]

I had earlier booked an international flight from Yatra.com and read the full terms and conditions of it. It says that when we find a identical itinerary with a lower price until the day before our journey, the difference will be refunded.

I found a ticket with exactly the same itinerary in Yatra.com itself after some days and yesterday I called the Yatra hotline and I told them. The Yatra representative told me take screenshots of those flight information and sent him and also to [protected]@yatra.com. He verified the details and send me they will validate and intimate me. I asked him repeatedly that whether he wants any other information from my end. He said no.

But today another representative wrote me from [protected]@yatra.com the following

Dear Mr.Balachandran,

Namaskar, Greetings from Yatra.com

We would like to inform you that we need payment page screenshot without that we are unable to assist you.Choose flight then click on BOOK NOW then you will be on payment page.

In case you require further assistance or clarification, please feel free to contact us on[protected] /[protected]between 06:30 - 00:30 hrs) or write to us at [protected]@yatra.com . Alternatively, you can reply on this e - mail.

Regards,

Surbhi Gupta
Travel Consultant
Yatra Team
Direct No: [protected] Ext.No : 2473

Its very strange. They are finding the way out of this. Thats what they are basically doing. And I tried to call him on the number he gave, I couldnt reach him. First of all, I had sent him the flight information screenshot which shows everything from Flight no. and timing and stops. Moreover, I asked the guy, is there anything else that I should send.? He said no.

I need a resolution for this.

Very good Yatra. Keep it up. If I don't get the refund, I will take this to the next level.

YATRA ASSURANCE: YT15706651

I booked e-Ticket Mumbai to Kochi & return Booking Reference No.301015F99886 for dt 8/11/2015 to 13
/11/2015, when I get mail copy of same I came to know that the date on it was 8/05/2016 & 13/05/2016
I inquire about this mistake to Go Air Company No.[protected] on 3/11/2015 from my LL no.[protected], they told me contact your booking agent, so I mail yatra.com on 4/11/2015.Again I phoned Yatra customer care No.[protected], They denies their mistake & ask me cancel the ticket & deduct the penalty, It is near about Rs.14000/- from my booking amount Rs.21444/-
So this is unfair & unethical practice
They refund me all booking amount

PNR NO: YBERW Yatra ref no: 171015F49650 Ticket no:[protected] Sanat Kumar Maji [protected] Runa Maji [protected] Swarnadeep Maji I booked the ticket through yatra.com but due to flight schedule change I cancelled the ticket through Airline and they are ready to refund full amount without any penalty within 14 days but travel agency yatra.com are asking 45 days time.

Never ever use yatra.com for any kind of bookings in your life. This complaint is in benefit to all who have used or wish to yatra.com.

During this season all the competing online third party online services for booking flight tickets and hotels are experiencing peak loads. Yatra.com one of the biggest cheat in this market is refreshing their website every five minutes to fluctuate the rates with new fight options and high rates every 5 minutes. This do not leave customers to even complete the booking at the same price they saw. Addtionally so many pop-ups on teh website makes it difficult to be on a single page to complete the booking

Due to this, while i was trying to book tickets errorneously my tickets got booked from different destination. I immediately called customer care and the lady told me i will 9762 as my refund after all cancellations..

Now when i cancelled the ticket the refund is 8470.

I cant understand why is this so.

My yatra booking reference is : 021115f47538

I know nothing will happen even now also after seeing so many complaints here on consumer forum.

Yatra literally is a company with zero customer satisfaction and 100% money minded policies.

Lets the yatra rest in peace.

I booked a European tour with Yatra.com in June 2015. The tour was scheduled for November and they waited till October to request my passport for Visa processing. Meanwhile they did not forget to ask me to do the full payment. And now today, they say that the VISA is rejectred and according to their policy if the cancellation is before 15 days, they charge 100% of the cost as cancellation fee. I understand that VISA was rejected but why did you have to wait till October to request my passport. If the cancellation was before 30-15 days of the travel, I would have at least got 50% of the money back. Now tell me why I should be charged the whole amount as cancellation fee. I begged and borrowed money after the pursuits of Mr. Manpreet Singh and Ms. Monisha Sharma who handled my bookings. They said what they had to say but did not say anything when I asked about why they waited till the last month to take my passport. I hope i get some kind of justice from this forum.

I did a flight booking online on yatra.com for me and my family Bangalore to Jaipur on 24th October 2015 which cost Rs 33, 815.00. While making this booking after the transaction was complete (I used netbanking) thought the transaction showed as successful on my bankers website yatra's website prompted that transaction was failed saying something like timed out or session expired. Immediately after this I got a call from one of the agents or representative of yatra and he told me to redo the transaction and he told me that the first transaction amount would be refunded and I should check with my banker. So I went ahead and did another transaction of Rs 33, 815.00. When I check with my banker, they informed me that the transaction was successful and my money has reached yatra.com they also gave a reference number for the transaction which is[protected] and[protected]. I tried calling yatra.com support on the same issue but every time I call them . I here the same thing we are sending email to concerned team and we will will get back to you in 24 hours but no luck .this takes me to post a complain here. I need yatra to act on it ASAP and refund my money.