Yatra Online / YatraTrip.in Complaints & Reviews

Dear sir,
i have booked 2 delux rooms in hotel krunji meridian, kodaikanal FROM YATRA.COM on 19sept 2015 for 23rd oct to 24th oct 2015and i have paid the full amount that yatra charged .but when the passengers tried to check in the hotel on 23ed oct 2015 the hotel management denied that yatra has not provided them the booking amount AND BECAUSE OF THAT PASSENGERS HAVE TO WAIT OUTSIDE FOR 2.30 HRS . WHEN I ASKED FOR REFUND THEY DENIED AND SAID THAT PASSENGERS HAVE TO WAIT THERE .i have called yatra customer care so many times but no positive response were received from them they didnt try to solve the issue they were only putting my call on hold didnt try to help MR ROHIT SAXENA, BALRAM AND UMESH THEY THREE WERE ASSISTING BUT DIDNOT TRY TO HELP, SIR BECAUSE OF YATRA.COM PASSENGERS WHOLE TRIP WAS SOPILED PLEASE LOOK INTO THE MATTER AND SOLVE THE ISSUE

ph - [protected]

Name of Passenger: Saurabh Kumar 2. Flight Name and number: Air India AI 804 3. Yatra.com Reference Number: [protected] 4. Air India PNR No: H7TGW 5. Date of Journey : 11 December 2015 I booked ticket from yatra.com of a flight mentioned above by using their promo code which is named as - FREEDOM69, and I got confirmed ticket, and planned accordingly, which is very important, but after two days they are asking me to pay full payment, as I found it as fraud with me, so I denied and asked for explanation, and didn''t get any satisfactory explanation but worthless excuses only. Now I am really harassed as yatra.com cancelled my ticket without my permission, this is not valid way to cancel tickets and I want my ticket back as it is very important for me . please help as soon as possible . Also I have already mailed Yatra.com regarding this and I didn''t get any response as I need my ticket back. Please look into this matter and help me out in getting confirmed ticket for same source and destination during the same journey period. Thanks.

Hi I have made my hotel booking on 2nd Oct for 4 nights in Goa to spend a vacation with my Pregnant wife. When I landed at airport, nobody come to pick me. On calling yatra numerous times, finally I was told that the booking which I did is now not available with the hotel and I can go for any other hotel and yatra would refund my amount later.
I asked them for refund confirmation mail which they said that its already in process. Till date I have not received any refund. My statement has been generated and due date is pretty close.

Yatra customer service is pathetic and their staff are not upto mark. I would give zero rating to yatra in all fields.

Hello, I had booked a NON-AC Double Bed room in Hotel Kavitha Residency, Mangalore on night on 20th OCT for a stay of 3 nights from 22nd OCT to 25th OCT. Booking reference number is [protected]. At the time of booking there were rooms available as per shown in yatra website.The money got deducted and i even got CONFIRMATION MAIL / MESSAGE / Vocher /INvoice from YATRA. However, On 21st OCT morning I called up hotel kavitha residency to get confirmation on booking. And the reply i got from hotel was, "THEY DID NOT RECEIVE ANY BOOKINGS FROM YATRA". I have the booking confirmation Invoice with me, my money got deducted and hotel staff telling me that they haven't received any booking from YATRA. And YATRA did not even felt necessary to INTIMATE me in any form about this. The response from CUSTOMER CARE of yatra was crap. I had to wait for 10 mins before someone answerd me. Then i was put on hold for 5 more minutes before they made enquiries. Then i was told that a suitable replacement will be searched for and will be booked for no extra cost for me. This was at morning 11 AM. I have called them back 3 times from 11 AM to 5:45 PM. And still they have not found ANY HOTELS in MANGALORE for me to stay for 3 days. Now they are asking me to wait till 10 PM. (After escalating multiple times and after talking to their manager.) Later at 8:30 PM i was given a alternative which is located FAR AWAY FROM CITY and by any means not comparable to the one which i had booked. I mean i had heard of getting UPGRADES..but YATRA is the only site which will offer a DOWNGRADED service because of their fault and they want us to accept it. There are more than 15 hotels listed in YATRA WEBSITE for MANGALORE which are showing ROOMS AVAILABLE. I personally called up couple of hotels to check availability of rooms and got positive response. (Ofcourse the UPGRADED versions.) I even asked YATRA that i will do my bookings and provide them with bill if they can reimburse my expenses.. But this seems to be not an option for them. I want my FULL REFUND along with the SUITABLE COMPENSATION for my trouble of following up with YATRA's CRAPPY CUSTOMER SUPPORT and having left mw with NO ACCOMODATION RESERVED at the end of the day before my arrival in MANGALORE. Thanks. Abhilash

I had made online payment & booking on Yatra on 11th Oct but till date I have not got any hotel confirmation as I calling them since 12th Oct as my date of Journey is 20th Oct full payment made but unable confirm hotel due to their internal problems I do not want money refund but want any hotel confirmed as time is almost near.

We tried to book a ticket from Delhi to Jaipur using Yatra .com. Rs.10, 148 was debited from my account but the confirmation on the booking was not received. After talking to customer care, they suggested I do the booking again to get the refund of the first ticket. I did the second booking, same thing happened again. I did not get any confirmation on the ticket booking. After contacting the customer care, they repeated the same thing. Now after two hours, i have no tickets and Rs20, 296 has been debited from my account. Detail of Transaction: 1. INR 10148 debited on[protected] at 13.58.53 2. INR 10148 debited on[protected] at 15.08.07 You are requested to kindly refund the amount immediately. Ashok Jain

Hi, I earlier booked a ticket from Mumbai to Hangzhou through yatra.com but i had to cancel the ticket more than a day before because of visa issues. Initially when i spoke to yatra customercare, they confirmed that cancellation charges are around 6400Rs and i confirmed them to cancel the ticket. It was around 28hours when i confirmed cancellation. Later i followed up with them to ensure that its cancelled but no response. When i followed up again, they increased cancellation charges to 10, 100Rs with some excuse. I raised a complaint and no one responded. Let me know if i can send you full email communication

I booked two premium suits in CSM, Goa on 2nd Oct 2015 and paid the full amount. The web site advertised that the rooms are with sea view (Screenshot attached). But when I called the hotel they informed me that the booked rooms are not sea facing. I wrote several mails to yatra regarding this and raised a complain[protected] in their web site thereafter. First three mails were not even replied to and in response of my complain I got a couple of mails saying that they are looking into the matter. Yesterday I got a call from a lady who was not even fully aware of what my problem is. Rajarshi Dutta Choudhury [protected] [protected]@gmail.com

While booking a hotel Times Maurai, town hall road, Madurai, tamil nadu on 13th 0ctober 2015, account debited Rs.1092/- on POS 00003711 at yatra online Pvt Gurgaon IND txn#[protected]. but hotel booking not confirmed. requesting to refund the amount immediately.

Hi, This complaint is regarding the hotel booking. We had to book a hotel as we were travelling to Munnar. When checked in Yatra, we booked Mountain Fog's which was represented as 3-Star hotel. Kindly find the pictures attached. To cross check when we checked the same on the previous day of travel we found that yatra had cheated us by showing us the wrong pictures of the hotel. When we contacted the customer care representatives, they had asked for 2 hours time to help us out with the problem they had. When contacted after 2 hours, they were rude to us and they asked us to check prior to booking. But, its obvious that Yatra is a brand and they can't be fooling us with fake listing. It's not practical that we check the hotel listing until we physical go there. Later, they asked to click the picture of the hotel and if it turns out to be fake, they would refund the money. So we have the proof now on the resort. Kindly find the links and attachment of the pictures for the same. Please find the mail communicated too across them. Below are the the links of resorts The picture which has been uploaded by owner is related to www.thefogmunnar.com/ and the original pics of hotel you can find into the ww2.etownmunnar.com/mountain-fogs We are still waiting for their reply and they have not replied yet. We need the complete reimbursement. We were charged - more than 15K for last minute booking because of their fault.

Yatra reference number[protected].
I booked my bus ticket from yatra.com for Paulo travels for date 21/09/2015 having yatra reference no. 15345984 and PNR no. P[protected] from goa to bangalore which was to pick me from paulo office in margao near margao ktc. The booking ticket shows the bus was supposed to pick me up at 21:16 from margao. On 21st, at 20:00 I recieved a call from paulo travels that the bus is leaving from margao, which can't wait any further.
On enquiry and continuous calling paulo travels, they said ther's only 1 bus for bangalore @ 19:50 from Margao which had its starting point at Panaji at 1915 hrs.
My online booked ticket from your app lead me to suffer a lot, which conveyed the wrong bus timing.
I contacted earlier with ur support team, and to my suprise they dont wanna check the details of my bus tickets and not even understanding what I am saying. They responded the bus was on time(I mentioned that fact on my mail itself) and not ready to accept that the fault was in the from yatra.com which lead me to suffer a lot.
I want my money refunded asap.Hope you will look forward in this matter and take necessary steps to refund my money back.

Dear all Please don't book buses in yatra.com, they do make fool by showing the offers. As i was booked bus ticket by the given offer as 60% cash back, once we do the booking they are crediting the amount to ecash by we cant use that amount fully for the next time it is of totally waste of amount. better go for Paytm or Red bus there are offering good offers and amount is usefull for next any transaction. Please think before booking.

Hi Sir/Madam,

I would like to let you know that I was trying to book a ticket from hyderabad to delhi from yatra.com and when i tried to use an offer which the site posted on their official page, I found that its not according to terms and conditions. (It was flat 1100/- offer) but when I applied to code It said its only applicable for round trips only so I checked the terms and conditions again but there was nothing saying that offer is for round trip, I have been waiting for this kind of offer and when it came this utter stupid incident happened.

I called the yatra guys but they didn't sorted the issue saying they can't help me out, the ticket cost was 5322/- and after the discount of 1100/- it was supposed to be 4222/- but that didn't happen so I have attached a screenshot of their offer and there is nothing saying offer is valid for round trip.

Please help me out with this issue, after this incident has happened I am hating my own people and more than that I never expected this from yatra.com, please help me out with this issue.

Regards,
Udit

On 26.09.2015 I made a payment for a hotel booking with Rs 4308 being debited from my debit card account. However, the booking has not been made and I did not receive any confirmation for the same. According to the call centre too the booking had not been made. The people at the call centre were very unhelpful. They did not register any complaint and were only willing to provide an email address where I sent the complaint. So far, have not got any mail back in reply and no signs of my money being reversed to my account.

Hi I have made my hotel booking for the coming weekend in Lonavala to spend a vacation with my family. Today afternoon (24/09/2015) I received a call from Yatra.com stating that the booking which I did for upcoming Saturday is now not available with the hotel. Immediately I gave a call to the hotel - Sunnny's retreat and inquired about my booking status and told them about the call I received from Yatra. The hotel owner told me that Yatra has listed discounted room price on Yatra.com website, which the hotel has not agreed with Yatra. He also told me that the rooms are very much available. Hence, till now Yatra has not come back to me again. Being a consumer and even making a advance complete payment I was unnecessarily dragged into their dispute. I am still not sure about my hotel booking made through Yatra.com even after making full payment. This is a pathetic experience and nobody from Yatra has called up and apologized for this harassment. Yatra.com is harassing and exploiting the consumers online!! Please refer to the below hotel booking details and the email received (attached). Hotel: Sunny's Retreat Rooms: Deluxe Non AC (Two Rooms) Check in 26th Sep 2015 Check out 27th Sep 2015 HOTEL ADDRESS: Plot No 7 Near HDFC Bank, Tungarali, LONAVALA 410401 PHONE:[protected] I had received the below email confirmation from Yatra.com: 'Congratulations! Your Hotel Booking is Confirmed Booking Reference Number - [protected] Hotel Confirmation Number: YAT[protected]' Can someone please help me to expedite and resolve/ESCALATE the issue???

Hi, I am Preeti Tripathi, I booked a package tour from Yatra.com to Silvasa and Daman from Mumbai, after enquiring through telephone and having discussions with Trip advisor Kapil Chaudhary of yatra .com, got a mail from him on 11th August with the itinerary (which is following below this letter) .Now after receiving this mail we made online payment of Rupees 83500/- Our tour started from 17th August from Mumbai.We were provided Tempo Traveller vehicle, we reached Silvasa same day and checked in to the booked Resort. According to the itinerary the major attraction of the trip was Vasona Lion Safari. To our utter surprise we came to know that Lion Safari is closed every year during this month .We were highly disappointed because everybody was excited to visit the safari as the other tourists sports are just for the name sake with no attraction or water sports activities like trekking, motor boating and canoeing as promised and mentioned in the itinerary. We were totally misinformed and badly cheated as we depended on the yatra .com to book a package tour for us .Still we decided to move on to our next Destination Daman.To our absolute displeasure and surprise the resort “Silver Sand Resort “which is just a budget hotel, very much like a lodge with the approach road with muddy pot holes and rooms with fungus on the walls and dirty bed sheets .(photographs attached with the mail)We immediately called yatra.com( which can be confirmed through your records).The resort staff on our request to change the rooms said that these were the rooms booked by yatra.com and can be changed or upgraded only when we make extra payment .After multiple calls from our side to yatra.com office somebody called the hotel people and they decided to change our rooms which were just a degree less filthier then the earlier rooms but we were helpless as the whole family with our old mother and two little kids were tired sitting at the reception for almost two hours we decided to check in.The tea was served in dirty plastic mugs and cheap plastic plates were used to serve food.Complimentary breakfast comprised of ordinary two or three things like poori bhaaji and poha.As a result of this we got mentally and physically harassed .Our displeasue and dissatisfaction did not end here as next day the tourist spots which are mentioned in the itinerary as beautiful places are dirty, old, very ordinary building structures with no architectural or aesthetic importance, Other attraction Daman beaches must be the dirtiest beaches of the world with black sand and funniest thing was that there was no water in the so called sea, it was supposed to come in the beach at 2 pm .Still, helpless, we waited, when the water came on the beach it was muddy dirty water., Devka and Jampore Beaches are the worst beaches of India I am sure. It was one of our most horrifying travel, just because of Yatra.com .Instead of being a pleasure trip it turned out to be a torture trip for my family as be relied on yatra.com people for our trip advise.We were misinformed about the tourist spots and itinerary was also false .We request you to refund our total money back else we would be forced to take legal action through consumer courts, Thanking You, Preeti Tripathi [protected] Detail Itinerary DAY 1 Arrival in Mumbai | Mumbai to SilvassaMeals: Meals as per the hotel plan As you reach Mumbai, you will be transferred to Silvassa, the capital city of Dadar and Nagar Haveli. Silvassa, a Portuguese colony, was a small village till Portuguese shifted their headquarters here in the late 19th century. It lies between Gujarat and Maharashtra and is famous for its surreal beauty, exotic wildlife and sandy beaches. This place is an ideal destination for those who want to spend a time in the lap of the nature. There are many things to explore here including the Roman Catholic Church, Vanganga Lake, Vasona Lion Safari, Madhuban Dam, Dhudhani and Khanvel. It is the most preferred weekend destination among travellers from Mumbai as it is only about two and half hours away by road. On reaching Silvassa, check-in at the hotel and spend the rest of the day at leisure. Enjoy an overnight stay at the hotel. DAY 2 Sightseeing in Silvassa | Silvassa to DamanMeals: Meals as per hotel plan Freshen up in the morning and get ready with your cameras to capture the phenomenal beauty of this place. You can start your sightseeing tour from the Roman Catholic Church. This magnificent structure is one of the ancient churches that reminds of the bygone era. This architectural masterpiece reflects the unique architectural style of the Portuguese settlers. After a spectacular visit to the church, you can opt for a Vasona Lion Safari. This wildlife park, at about 10 km from the city, is inhabited by majestic Asiatic lions brought from Gir Sanctuary. It will be a fantastic experience to spot lions so closely, roaming freely in their natural habitat. From here, you can head towards Dhudhani and Khanvel, the perfect sites to enjoy water sports activities. This expansive water complex is encircled by the lofty Western Ghats. To give visitors an exhilarating experience, the place offers a lot many exciting activities like trekking, motor boating and canoeing. After the fun-filled excursion, you can now get back to the hotel and check out. From here, you will proceed towards Daman, the next destination of your tour. Daman, an erstwhile Portuguese colony, is now an emerging industrial hub. Its beach resorts welcome thousands of guests to dine in with live music all around. The major attractions here include St. Jerome Fort, Devka Beach, Jampore Beach and Jain Temple. As you reach Daman, check-in at the hotel and rest for some time. Stay overnight at the hotel. DAY 3 Sightseeing in DamanMeals: Meals as per the hotel plan Get ready in the morning to go on a trip to St. Jerome Fort on your own. This fort is a must destination during the tour to Daman. This fort on the northern side of river Damanganga, anchors the colourful views of the fishing fleet. Massive gateway with a statue of St. Jerome, one of most revered priests of the Catholic Church, is a noticeable part of this fort. You can also go to Devka Beach, which is about 3 km from Nani Daman. Walking alongside the beach with dancing waves presents an enchanting visual drama. The rocky shores of the beach are so serene and quiet that your mind relaxes and rejuvenates. If you wish to spend some more hours of peace amidst the soothing nature, Jampore Beach is another perfect place to visit here. Its secluded terrain flanked with Casuarina trees takes your mind away from the hustle-bustle of the hectic life. For beach lovers, Devka and Jampore Beaches are ideal destinations to visit, when in Daman. Enjoy an overnight stay at the hotel. DAY 4 Daman to Mumbai | Departure from MumbaiMeals: Meals as per hotel plan In the morning, check-out from the hotel and proceed towards Mumbai airport or railway station to bring an end to this wonderful journey. Tour Ends.

I have booked a ticket from Mumbai to Frankfurt through yatra.com on Air India airline.booking reference number YT14889162 Later due to rejection of visa I cancelled the ticket with airline and with yatra.com immediately. Both confirmed that ticket is cancelled successfully and whole(100%) amount will be refunded if visa is rejected. I sent email with visa rejection documents as required on 16 Jul 15 receipt of documents confirmation from yatra given via email on 18 july 15, stating refund is made in 45 -60 days . I replied to email that in Yatra.com website it is clearly mentioned that refund is made within 2-3 working days without any t&c . and yatra replied and confirmed in email dated 19 july 15 that regarding booking reference number YT14889162, tickt is cancelled and ticket s sent for refund to processing team. But nothing happened until i wrote on 27 july again to ask about refund AND Yatra replied and confirmed on 27 july 15 email that refund is initiated and amount will credit in my bank account in 5-7 working days then i keep writing about refund BUT till 24th August 2015 they wrote me email due to technical reason it is not refunded and will take again 7-10 working days then i keep sending multiple reminders which are finally answered on 7/8/9/10th september 2015 that matter is raised with airline .. Today status i received only 70% of money and still behind yatra for remaining 30% money which they are making excused /postponing singing same old tunes that they are trying with airlines. I didnot buy from airline why should i wait for their internal policy with airline, why yatra not refunded as per their rule book mentioned in website. why i am suffering to get money . Since yatra.com did not refund my money I could not try to buy another ticket for me to travel in summer .Yatra was big mistake i did to buy ticket. Please help/support to get me back my remaining amount as they don't call and if i call them for refund i had to wait for 30-60 minutes (1 hour ) to get someone online,

I have purchased shimla, manali tour package in yatra.com. my ref number is YH1968600. Before purchasing they said cab service is included in the package but when i was in manali cab driver refused to take me to rohtang pass and he said im not allowed to go there but u need to hire a private cab.i don't know if he is telling the truth so i called yatra executive, he said in the mail we mentioned you that rohtang pass is on direct payment basis but when i got that mail i called them to inquire particularly about this matter but what their executive told me is "direct payment for entrance fees and other entertainment activities that's all" he didn't mention any thing about separate cab.so i hired a separate cab for Rs. 2500/- Because of this my days plan is delayed and dissatisfying.Please make them refund the amount for the cab.

Yesterday i.e on 14th september 2015, I tried booking tickets from agartala to guwahati, money was deducted from my account Rs 3522/- but the tickets were not booked. Please refund the money and call us in the number [protected]. we want to talk to the yatra customer executive as we are not able to talk to them. watever the customer care number is given there is no option to complain and talk to a executive.

I ahve booked two ticket with yatra.com on 16-8-15 for my mother and father vide yatra booking no.15217231 and 15217009. but by mistake both ticket booked in my father name and this mistake is notice on 12-9-15. while checking with Indigo for name change i was inform that your one ticket was cancelled by yatra themself without informing me. this is the complete lapse of there service.