Yatra Online / YatraTrip.in Complaints & Reviews

Hello, I made a mistake by using yatra.com for my booking. I had used goibibo, MMT earlier and they were really good. I booked 3 rooms in a hotel for Dehradun, got the discount, confirmation etc so far so good. Horror started on the day of travel. At 1 PM I get a call from some Mr Jain that due to some problem in hotel, all bookings are cancelled and I have made alternate arrangements in a equally good hotel. He was very rude definitely not suitable for a customer service. I came to know later it was a fraud as our colleagues who booked the same hotel after us directly were staying there and it was a chance to earn money due to some meet in Dehradun. This so called resort was so remote that I guarantee no one can reach there without Google Map. There was no TV, no Wifi, no restaurent. Moreover I guess, it was unauthorised resort. I called customer service in night, he said he will arrange a call back. I called next day in noon, this guy was even worse thn Mr Jain. He bluntly said, it will take 24 hrs, I told this gentleman, after 24 hrs I will be at home. He simply ignored my requests and after 26 hrs still there is no call. While I advise you to avoid yatra.com, please suggest consumer forum process. I want to file a case tomorrow itself. Also to add I am orthopadic disabled. -Naresh

I have made a booking on Yatra.com on 25th Sep and they offered that you will get a 10% cashback as an eCash If we will use CASHBACK coupon. I did so. But the cash back that was expected to reach my yatra account by 10th Oct never happened. I called them, query logged is there response every time. Mailed them, no reply from their end. So It's a warning from my end, don't believe their fake offers. Ref No: 13286358

Sir, We booked tour Pakage From Yatra on Line Pvt Ltd. Yatra.com with 3 star rating Hotel. Yatra on line Pvt ltd Confirmed us by Email providing 3 Star rating Hotel . but at the time of Arrivel they provide Non Star Rating Hotel in Munner & Thekkedy( kerla).Allepy Sight seeing Also included in pakage they did not visit Allepy. our Tour Period from 22.9.2014 to 26.9.2014 Kerla & Kanyakumari tour pakage Traveller R C Meena & Other 3 Persons 1411, Basant Vihar, Kota (Rajasthan) [protected]

through the booking reference YT 13320807 i had done hotel booking through yatra.com..they give me hotel confirmation no. YATA[protected] and confirmed my hotel reservation at orcha resort ..When i reached orcha resort on the day of my reservation this is 7-10-14..The hotel informed me that there was no such reservation Me and my wife waited for 4 hours at orcha resort hoping that the reservation wil materialise.There by yatra.com made alternate arrangement at a very shameful hotel(orcha residency)..As the conditions were very deplorable we checked out of the hotel, and made our arrangement at Hardik resort.Iwould like to have the following compensation: 1. Rs 1700 hotel Hardik expenses 2.Rs 3400 paid to yatra.com for hotel orcha resort 3.Rs 1374 travel expenses 4.Rs 5000 damages for harrasement Total 11474 REGARDS VIKRAM MALHOTRA

Sir, We booked tour Pakage From Yatra on Line Pvt Ltd. Yatra.com with 3 star rating Hotel. Yatra on line Pvt ltd Confirmed us by Email providing 3 Star rating Hotel . but at the time of Arrivel they provide Non Star Rating Hotel in Munner & Thekkedy( kerla).Allepy Sight seeing Also included in pakage they did not visit Allepy. our Tour Period from 22.9.2014 to 26.9.2014 Kerla & Kanyakumari tour pakage Traveller R C Meena & Other 3 Persons 1411, Basant Vihar, Kota (Rajasthan) [protected]

Dear Sir Mera naam ravi kumar hai maine apne friend manoj kumar jain ke naam me ek flight ki ticket 28th July 2014 ko book karai magar barish ke wajah se mai flight nahi pakad paya aur mai ticket airlines me cansil karwa diya aur airlines wale ne kaha ki aapko yatra.com wale payment de denege... jab mai yatra ko phone kiya to unhone kaha ki 45 working days ke andar aapka paisa aa jayega magar paisa abhi tak nahi aaya aur jab maine 13th Nov 2014 ko phone kiya to unhone wahi jawab diya jo muje pahle kaha gaya 45 working days ke andar paisa aa jayega... sir pls look at this matter and pls solve my problume... Booking Detail's... Booking reference: [protected] Booked on: Mon, 28 Jul 2014 pls do the needful Regards Ravi Kumar Gupta [protected] [protected]

Dear All Had a terrible experience with Yatra. My company had booked a ticket to Delhi for this Sunday along with a hotel combination for 3 nights at Delhi. The total price of the package was 14970/- but due to certain issue my Directors business program my travel date needs to be rescheduled. The shock came after that when called yatra they bluntly denied no rescheduling possible and also against almost 15K the refund is just meagre 3K. Booking Reference No;[protected] The terms and conditions in yatra is the worst of all. You can go through it, one point they say they can only cancel full package, the next point will say no amendments or cancellation will be possible. what a contradicting statement by them, our Carpi intends to take them on to the court since this is turned out as a corporate cheat by a a corporate cheat. My company is planning for a suit against yatra challenging their terms and conditions and their business through which they have cheated the customers all along the years Regards CARPI INDIA

I had made booking from hyderabad to delhi for 9th of november 2014 (spice jet for Rs.3000), but due to some issues i had to shift the date to 7th nov. When i checked for the availability on 7th, i was getting the desired air fare (Air india for Rs 3000). So i cancelled my previous ticket (got 2500rs deducted out of 3000rs) and booked the ticket for 7th. Now after i have booked the tickets these guys are telling me that my ticket could not get confirmed as the airlines have raised the airfare (within 7 to 8 hours to almost Rs7000). I talked to one of the executives and he said that he could not help me out and transferred my call to senior supervisor(Mr. Nitin). This fellow did not even listen to my problem and bluntly refused. Please do not fall prey to these cheaper airfare offers by this website. Nishant Sagar [protected]

Good afternoon, On Thursday, Oct 1st we arrived on an Indigo flight from Bangalore at about 9:30pm Airport, Airline, and taxi from airport was hassle free and pleasant. Check in at the Sea Face was quick and efficient too. We went out for a late dinner on Hawa beach and came back at 10:30 to tuck our two children into their A/C'd room and to have a cool night in a second room with my husband. Then we couldn't find the A/C remote in one room and then we couldn't get the other room's turned on. I went to the front desk at about 10:45 with our Yatra booking printout stating room type as standard A/C non seafacing. We are not sea facing- that is fine. We did and still do need A/C. I called Yatra and waited on hold for 60 minutes before Bedram answered and listened to my storey and put me on hold again waiting for his consent team to respond. Eventually someone else from Yatra called reception from Yatra and asked for the A/c room, but our hotel said that none were left. This likely a lie, as during my hour long wait, the reception tried to ask us multiple times for more money for A/C. The receptionist gave Yatra the number of a nearby hotel to call. At about the same time Bedram said that he promised to call in 15 minutes with an new hotel or a solution to our problem. I had already asked him when his shift ended and he said 12:30. It was 12:15 and after careful and exact questioning by Me, he confirmed verbally that he Would not go off shift until this Was solved. So I accepted the wait of 15 with the Promise of a callback. Bedram had given his extension so I tried to call it. It didn't work. I waited until 1:24 and Got not call. My children and husband had fallen asleep so I tried to sleep too with my phone in my hand. I awoke again at 6:24 and called Yatra again. The line told me that Yatra was closed from 12:30-6:30. So I waited until 6:30 and then Ritesh Took my whole story again. This time refusing to acknowledge whether it was a Yatra issue or a hotel issue, but promised that he would call back at 8:15, as the consent team didn't begin work until 8, so he would need them to help make the decision. Rajesh promised that all would be solved and that he was working until 3:30. At 9:15, I called his extension number and no one answered. I called Yatra again. This time speaking to Rohit, who recorded my whole story and then tried to say that we had booked a non-ac room. I went through all of it clearly one more time, waiting on hold two times and then on the third time and after being on the call for 30+ minutes. At this point the line was cut, maybe Yatra, maybe Rain in Kerala, I am not sure. It is now 3:15. All 3 Yatra reps have promised to call me and to help me. No one has. I am on a holiday with my family. This is our fifth time to Kovalum. I have already reviewed Yatra and the Sea face on Trip advisor. I have opened an account on mouth shut.com. I have tweeted about this problem. I have a contract with Yatra. You provide the service and I have already paid for it. I will not drop this and except a refund for this miserable experience. I will publicly review and post on many forums to get a response. I will not just accept this unprofessionalism. Please respond. Please help keep the contract that Yatra has agreed To with me. I have spent 5 of the last 14 hours trying to sort this out with Yatra. I have slept for 5 hours. I took my kids to the beach and pool for 4 hours. This is not acceptable use of time on my family vacation. Melanie Kells [protected] Sent from my iPhone

I booked a flight from Kolkata to Delhi on 27 SEP 2014 and its was a refundable flight but after booking the ticket, it showed non-refundable and I suddenly took screen shot of the refundable flight shown and call the yatra people. First of all they were non-cooperative and when they find the mistake- explained by me they transfer to the senior person Pooja Sharma and she told me to get back within 24 hours but now after 4 days they are not even answering my call and no reply via mail too. I called from landline phone Norway and they make me wait number of times and had discussed more than 20minutes and come up with no solution, I end up paying more then Rs500 bill for nothing. Please find the attached picture showing yatra.com ticket and the screen shots the screen shots showing clearly refundable flight.

Dear Team i booked hotel in manali with booking ref no [protected].booking confirmed by yatra team and send me booking confirmation on mail...n also amount debit from credit card.but day before my traveling.i got call from customr care that my booking is cancelled due to unavailabily of rooms...that is very very concerning thing...pls do some thing regards Tarun Mahajan

I had booked an Air India round trip through yatra.com on 2nd Sep 2014 (Booking Ref Id:[protected]). However, the flight from BBI to DEL on 25th Sep 2014 was grounded at the Bhubaneswar Airport due to technical fault in the aircraft engine and there was no certainity as to when the passengers will be flown to Delhi the next day. Hence, I requested the Air India officials at the airport for a full refund of the round trip. They informed me that the round trip has been booked on two different PNR numbers by yatra.com and hence I would have to now approach only yatra officials for a full refund of the round trip. They printed documents (onward and return journey) and stamped it and have asked me to scan and send them to you for a full refund. Pls find all the documents attached to this complaint. Doc 1: Stamped copy by Air India officials for a full refund for journey from BBI to DEL (Date of journey - 25th Sep 2014) Doc 2: Stamped copy by Air India officials for a full refund for return journey from DEL to BBI (Date of journey - 5th Oct 2014) I have been victimized by Yatra's pathetic customer support. I have to use multiple phone numbers to reach the executives and they hang up the calls, despite of waiting for 30 mins the calls are unanswered or disconnected (customer executive who spoke to me was Gunjan and till date she hasn't been able to speak to her supervisor and help me resolve this issue). I have been trying to explain the yatra executives, since I never travelled from BBI to DEL, so how can I now return on 5th Oct from Delhi to Bhubaneswar? Hence, I would need a full refund for a round trip. So pls look into the issue seriously and revert asap.

I had booked an Air India round trip through yatra.com on 2nd Sep 2014 (Booking Ref Id:[protected]). However, the flight from BBI to DEL on 25th Sep 2014 was grounded at the Bhubaneswar Airport due to technical fault in the aircraft engine and there was no further update by the airline staff as to how and when we would reach Delhi. Hence, I requested the Air India officials at the airport for a full refund of the round trip. They informed me that the round trip has been booked on two different PNR numbers by yatra.com and hence I would have to now approach only yatra officials for a full refund of the round trip.They printed documents (onward and return journey) and stamped it and have asked me to scan and send them to you for a full refund. I have been victimized by Yatra's pathetic customer support. I have to use multiple phone numbers to reach the executives and they hang up the calls, despite of waiting for 30 mins the calls are unanswered or disconnected (customer executive who spoke to me was Gunjan and till date she hasn't been able to speak to her supervisor and help me resolve this issue). I have been trying to explain the yatra executives, since I never travelled from BBI to DEL, so how can I now return on 5th Oct from Delhi to Bhubaneswar? Hence, I would need a full refund for the round trip. So pls look into the issue asap. P.S. - I have lodged multiple complaints on the yatra forum and their website as well, till date haven't got any response.

Hi, I have booked a flight + hotel online to bangkok from chennai (DOJ 30-OCT) and its been three days and yet i haven't got the confirmed tickets. I got a mail saying its partially booked not sure what that means. My money has been deducted from my account blocking to me to book another transaction. I have called customer support many times but they keep on saying to drop a mail to support, but there is no response from them also, Booking Reference Number : [protected] Email: [protected]@gmail.com Mobile : [protected]

On dated[protected] I tried for my booking from Amritsar To Goa and back ( round trip ) through Yatra.com . As the Amount of booking was more than the limit of my SBI Debit card, hence the booking could not be done . I tried twice for booking but failed . In the meantime I received a phone call No. [protected] after 7 PM from the executive of Yatra.com naming Ms. KAVITA . She told me that she is from Yatra.com and could help me in booking the flights . As per her direction we started booking online as per her guidance . She told that the Booking Amount is more than the limit of Debit card and she directed me to first deposite Rs. 39, 000/ from the one ATM Debit card and then she will provide the plateform to deposite the Balance Amount through another ATM Debit card . We did so and deposited Rs. 39, 000/ through my SBI ATM Debit card . At the same time i received messege as under "[protected] Monday 20:31 Thak you for using your SBI Debit card 622xx6218 for a purchase worth Rs. 39, 000/ on POS [protected] at Yatra Yatra online Pvt txn# 836631 " . Then again i recieved phone call from Ms. KAVITA executive of Yatra.com from the same Mobile no. as mention above and she told that the system of Yatra.com is hanged so Balance Amount could not be deposited . She told me to apply and send email to [protected]@yatra.com . Then I sent email immediately to [protected]@yahta.com to refund my unused money of Rs. 39, 000/ but no response has been received so far . So I request you to refund / send my money back into my Account . I shall be highly thankful to you . Harjinder Singh Mobile No. - [protected]

Dear Madam/Sir My self Rais Ahmed and my Yatra reference number is S1033778. I have booked a holiday package starting from 27/09/2010 to 02/10/2014 called south india holiday package. And the itinerary is 27/09/2014 and 28/09/2014 in Mysore and rest days in Ooty. My problem is as below:- Today morning (28/09/2014) heard a news there was some big protest is going on in Tamil Nadu due to CM arrest. So the border will be closed and there will be no outside specially Karnataka vehicle is no permitted to enter in the Tamil Nadu.So, there are no chance to enter in the Tamil nadu. For me its a big news because I am having a plan to visit Ooty as mentioned above dates but none of the person from Yatra.com has informed us about this. But I have called yatra several time on 28/09/2014 from morning and the solution given by yatra as mentioned below:- 1- I called in the morning 10:00 clock I have talked about this and the have committed to call back and I have recd the call back on 10:36 and they sail there are no problem you can go to ooty in the morning there will be border seal in the evening only at 8:00 clock. 2- Again I have called on 2:49 and again I have asked about this and they committed to call back and I recd the call back on 3:15 pm and they said we cannot do anything and we cannot do any thing. If will change your plan but you have to buy new plan. Instead of giving any satisfied answer they are very much interested to sell their new holiday package. I was talking with ASHISH. Due to this kind o[censored]nsatisfied answer I made some hard talk and he is disconnected the phone. 3- Again I have called on 3:45 pm... No answer. 4- Again I have called on 3:47 pm... No answer. 5- Again I have called then I talked with one floor supervisor name ADITYA and he has given the same solution and he is insisting me to pay more or buy new package. 6- After I called and Talked with the girl name ASMA SIROHI and she has committed to call back with solution. But no call back recd. 7- Again I called ASMA SIROHI again she has committed to call back with solution and got call and said I cannot do anything this will be entertained by the back end team. She committed to arrange call back by them but no call back recd. 8- Again I called ASMA SIROHI again she has committed to call back but no call back recd. 9- Again I called ASMA SIROHI again she has committed to call back but no call back recd. Dear Sir, Madam I am travelling with my wife and my son age 3 Years and for tomorrow I have to checked out from Mysore hotel where I am staying because the booking ends tomorrow morning. And also one of the biggest surprising thing is that I got to number on my voucher as EMERGENCY CALL and the number is [protected] and [protected] which was keep on switched off. This the facility given by YATRA. I paid 72000 indian rupees for this holiday. I request you to please see this issue and please advise what should i do.. Best Regds Rais Ahmed My phone [protected]

I booked my tour of Thailand with Yatra.com in Andheri Branch –Mumbai and I got payment slip from Yatra.com that the package was booked for us and I paid Rs.20, 000/-for booking amount on 16th August-14 .I receive a call from your branch on 05th Sep that the booking has now been cancelled from 17th Sep-14 to 21 Sep-14. I have a planned vacation with my wife, going on our honeymoon and they bluntly refuse me the trip and say that we will have to cancel.I was asking about my booking amount they told me it will takes 8 to 10 days . After lot of struggle I got my amount on 9th Sep.14 This is absolutely ridiculous I am absolutely unhappy with the service they have rendered, I am sorry for no service that they have rendered and robbed me of my money. I want to be compensation for the grievance, because they use my money for 25 days. I Also paid expensive package to other travel agent for immediate booking in that period due to yatra.com wrong arrangement. I require compensation for using of my money by yatra.com Name – Girish patil Ph no: [protected] Mail id- giri.[protected]@yahoo.co.in

Recieved confirmed hotel voucher after hotel booking for dalhousie and made full payment but when enquired from hotel after 48 hours the booking was not there. Made up a complaint to customer care but have no response so far. Booking ref s1137956

Very Bad Experience with yatra. As i have booked my ticket on 30th August 2014 and by mistake i have written incorrect name. Instantly i have sent mail to yatra for the correction of name. And wait till next day but there is no response from their end. Then i have called to yatra, and ask to correct my name, but they refused by giving an excuse that if you called us yesterday i will be able to do correction but now i am unable and now you need to cancel the ticket. Why yatra have not considered my mail that i have sent just after booking my ticket. Yatra executives giving me silly excuses that we are getting alot of mails daily how can i check every mail. But when i mailed yatra to cancel and book another ticket, i get instant call and reply. Finally i have cancelled my ticket and booked new one and bear a loss of 6142 rs approx. Definitely i will raise this issue to consumer court, as i have proofs of mail which i have sent to yatra just after booking my ticket. This is the learning for me that not book any ticket via YATRA.com Shahenshah Alam Siddiqui +[protected] mail : Shahenshah.alam.[protected]@gmail.com

i made a honey moon booking on the 29th aug for manali for 30th sept - 6 oct for 4star hotel in manali. i made tha advance payment and was confirmed by the executive that the booking will be confirmed . then no body gave me call back or any email for next 15 days. i followed them up for 3 days and ten made the rest of the payment . the gentleman after making the payment i recieved a call the very next day stating that the booking is not confirmed and the booking is full. plaese choose some other 2-3 star hotel which was mentioned as 4 star hotel later on when denied for the same gave an option to move to jodhpur and jaipur. when asked for a compensation for the non booking and this messup for the cancellation. a straight denial stating that this the offer or get your money back.