Yatra Online / YatraTrip.in Complaints & Reviews

Dear Sir/Ma'am

My name is Yash Arya. I recently booked a ticket online from Delhi to Dublin with a stopover of 1 hr and 50 mins at Heathrow Airport London. At the time of booking not even a single information was provided on the website. I booked my ticket and made the payment of INR 31409 against the above travel.

Later I was checking Makemytrip.com and got to know that for the same booking it is mentioned that a transit visa is required for UK. I called up yatra.com and enquired about the same and they arranged a call back for me and it was confirmed that I would need a transit visa. I requested yatra.com to re-route my travel but wasn't possible by the airline. I spoke to Shalini (em id 3978) and one of the Manager Named Prithvi Kumar (em id 5614) and tried to find out a solution. I explained them that yatra.com must provide such information on the website clearly so that constomers wouldn't get duped. At last they offered to me to cancel the travel and going to deduct Inr 8419 which is unfair. It happened because there is no transparency in their business practices. Why doesn't yatra.com provide the same visa information wherein make my trip doing the same. It is clearly unfair practices to gain business by putting others in trouble and inconvenience.

Please look at this matter and help me. I reporting the same to BBB, Airline Trade Regulatory and Nascomm about the same.


Looking forward to a quick response.

Thanks.

Best Regards

Yash Arya
([protected])

I was trying to book hotel from yatra.com on 25th Jan 12 AM. I have chosen chekin date for 25th Jan 2014 for booking Godwin hotel in Goa. i have filled the form and credit card details and was waiting for something meanwhile the yatra.com booking page got refreshed and the booking dates automatically changed to 2-Feb-2014. I haven't noticed this change and accidentally i have filled credit card details again and pressed submit button. When i saw booking confirmation page i noticed there is fault in booking dates and i immediately contacted yatra customer care within 5 mins ( 25/01/2014 at 12.05 AM) and when i explain them problem they they said (very rudely ) they do not have any option to revert the transaction nor the transfer of booking.

My only question if you don't have option to cancel booking which is because of your websites faulty refresh setting ( I can prove this in front of anyone) then What is the use of your website ? for booking where there is full cancellation charges applied which is faulty booking

Can you please revert the transaction for the following booking which is waste of money ... ? it is future dated booking of 2nd Feb .. You can apply any admin fee but give me my money back I am not going for following booking anyways

Booking reference : [protected] (25th Jan 2014)

Wating for positive reply

I have booked my to and fro flight tickets(Jetkonnect) in yatra on23.01.2014 morning 9 AM.My amount of INR 3831 has been deducted.But ticket was not confirmed.While enquiring with customer support, they told that they will refund my full amount since ticket was not confirmed.But on the same day evening, I got the message from yatra my ticket will be confirmed on the congirmed tickets will be sent to me within 4 hrs.But so far I haven't received my tickets.Even if i want to trace my booking with ref number there is no record available in yatra.com.I am very much anxious about my money. Kindly help in this issue. Regards L.Sathees +91-[protected]

I have booked this flight at 9:00 p.m. on 22/1/2014 and the payment has been taken from my card. Yet I have not received any confirmation of any sort. I have tried the customer care number given in the message 10 times now but it is switched off. On the customer care number on the site no personnel is picking up. I have mailed them, sent a complaint but no query number received .I have even sent a mail to management but still nobody has contacted me. I just want my flight tickets confirmed. Thanks Punit Singh

Hi, This is regarding the mobile application snags of yatra.com the application is not up to the mark and misguides the customer while making the bookings. I have booked return journey ticket but only one way ticket has been booked. Now I tried and explained with all the proofs to yatra.com but their seniors are not ready to accept the mistake in their application & are adamant that I have to make a new booking & are neither ready to cancel my existing booking as per my request and asking me to pay penalties for cancellation its not that I am asking for my return ticket but at least cancel the existing booking. Please look in to the matter. Thanks & Regards, Senill

Hi, I used citibank debit card to book a ticket on 17 December 2013. The transaction failed but the amount was deducted. I have mailed [protected]@yatra.com repeatedly asking for 23 digit ARN (Acquirer Reference Number). They always provides me the order number[protected]-[protected] Citibank Bank Account Online[protected]:22 17461.00 DECLINED), but citibank cannot process the refund without ARN. Could you also provide me the ARN? Thanks Nithi Gupta

THE CO. YATRA.COM, WE HAVE ALREADY SUBMIT COMPLAINT AGAINST THERE CHEATING AND FRAUD, DONT MAKE ANY BOOKING WITH THEM, THEY ARE BLACK MAILORS, DENGER GROUP OF FRAUDEST PEOPLES, THEY FRAUD WITH US,
IMPORTANT THINGS OF THIS FRAUD CO., WHEN YOU COMPLAINT AGAINST THEM, THEY PUT SOME WOMEN STAFF FOR SETTLEMENT, AND THEY ARE COMPLETELY PREPARED LADY FROM YATRA.COM MANAGEMENT, SAME THEY PUT SOME ROOPKANTA LADY TO US,
SHE WILL MAKE YOU FOOL TO TELL YOU WAIT WAIT WILL GIVE SETTLEMENT OF YOUR PROBLEM, THEY SHE AWAY AND HIDE, IF YOU ANGREED ON HER MAKING FOOL TO YOU, SHE CAN ALLEGED AND COMPLAINT AGAINST YOU FOR MIS BEHAVE OR ANOTHER SERIOUS ALLEGEATIONS...
BE CAREFULLL, THEY NOT REVERT YOUR MONEY, DONT MAKE CREDIT OR DEBIT CARD PAYMENT ALSO, THEY WILL SELL YOUR FINANCIAL PASSWORD AND MISSED USED THAT...

YATRA.COM, WE HAVE ALREADY SUBMIT COMPLAINT AGAINST THERE CHEATING AND FRAUD, DONT MAKE ANY BOOKING WITH THEM, THEY ARE BLACK MAILORS, DENGER GROUP OF FRAUDEST PEOPLES, THEY FRAUD WITH US,
IMPORTANT THINGS OF THIS FRAUD CO., WHEN YOU COMPLAINT AGAINST THEM, THEY PUT SOME WOMEN STAFF FOR SETTLEMENT, AND THEY ARE COMPLETELY PREPARED LADY FROM YATRA.COM MANAGEMENT, SHE WILL MAKE YOU FOOL TO TELL YOU WAIT WAIT WILL GIVE SETTLEMENT OF YOUR PROBLEM, THEY SHE AWAY AND HIDE, IF YOU ANGREED ON HER MAKING FOOL TO YOU, SHE CAN ALLEGED AND COMPLAINT AGAINST YOU FOR MIS BEHAVE OR ANOTHER SERIOUS ALLEGEATIONS...
BE CAREFULLL, THEY NOT REVERT YOUR MONEY, DONT MAKE CREDIT OR DEBIT CARD PAYMENT ALSO, THEY WILL SELL YOUR FINANCIAL PASSWORD AND MISSED USED THAT...

The tour was badly organized. The customer complaint service is really useless as I kept ollowing up with them until now for and finally they are saying they cannot return or process my claims. I am only asking for refund for the portion of the tour (excluding food and accomodation) which we missed due to 'Lehar'. Its been almost 30 days since i raised a complaint in the Yatra complaint center. We, me and my wife, booked for 'Brethtaking Andaman'. Tour started on 23rd Nov. We reached Portblair. 24th and 25th we had to stay in doors due to cyclone the port was closed and Yatra did not provide any alternative sight seeing for these two days. The next day, 26th was very very bad as the Yatra organizers left us in place called 'Chatam saw mill' and left for good!!! They did not accept calls from us. We had to manage and get on our own to the hotel!! As we missed three days of the itinerary, I am asking only for the below things. 1. The amount for cruiser portblair-Havelock - portblair(as the port authorities cancelled all the cruises, the money would have come back to Yatra as refund) - its is 2000 per person. 2.Snorkeling course + personal tool kit/equipment i.e 200+500=700 per person. 3.Amount spent on 26th Nov for travel arrangements and local sightseeing. The vehicle rent was 1600 for the half day. Total of 1600+(2X(2000+700))= Rs.7000 should be returned.

Reference No. [protected]
booked hotel glow inn by reading the very nice reviews about it but later when i checked in nothing like that is here...at 7 degree temperature they just provide me one very thin blanket... cockroaches are moving in room and place is smelly...then i again opened yatra.com to check that in reviews it was soo good then i came to know that cheaters hav copied the reviews of some other hotel (hotel rama inn) here we 3are falling ill bcz of cold and dont have any representative to provo when i contacted them they are not providing any resolution wrost experience ever...unprofessional people surely i would love to avoid yatra.com as some good sites are still there and i will not mind paying 100-200 extra to get peace of mind
screenshots has been attached as a proof

Ms.Namisha singh, .Nikhil Kalra and Manish Srivastava of Yatra.com, Gurgaon. Ref: YATRA BOOKING No.S463639 As per our schedule, we returned on 16th Nove. 2011 from our above referred tour. 1)During the tour, we had arguments with yatra representative Mr.vijay at Portblair over not providing the meal i.e lunch or dinner. May i know why it was not provided ? The undersigned when read the final itinerary, the general terms and conditions mentions about (accommodation with breakfast and lunch or dinner).However the 'inclusions' shows ("Buffet meals-breakfast"). MrNikhil, from Aug.2013 to the date of departure; the undersigned understood as (breakfast and lunch or dinner.) Mr.Nikhil, why you never asked about lunch or dinner separately while booking the order ?(My answer is because it was a part of the your itinerary). Do you expect your customer booking a package of Rs.72160/- without a lunch or dinner offer ? Or is this a regular c hitting practice at YATRA.COM.? Why this confusion at Portblair ?This was a horrible experience and never expected with yatra.com We had phone-talk over the matter with Nikhil, Gopal, Manish and Vijay; but of no use. Mr.Nikhil as a marketing man promises something to the customer of which their operations department(Manish) is not aware off and in between the customer like us are facing the music at a distant place. 2)On 10th Nove.2013, our flight reached Portblair at 10.30 a.m. By the time we reached the hotel, the hotel breakfast time was over. At that point of time we had discussion with Mr. vijay for the breakfast for the day and lunch or dinner. However, he expressed his inability. 3)The initial itinerary given by (Nikhil) shows (2) days stay at Havelock, but the local yatra fellow Mr.Vijay sticked to one day stay only and followed the same...Why? 4)The itinerary mentions all charges like entrance fee to the museums, guide fees etc. are inclusive in the package cost. However, at the Portblair cellular jail we were asked to pay Rs.200/- to the guide This is as per the advise of the local yatra driver Mr.Kannam. Mr. Vijay of Yatra was not to be seen for the whole day. 5)The itinerary given by yatra.com i.e. initially as given by Mr .Nikhil or later on as e-mailed by Mr. Manish Srivastava were different and none of these were followed by the local yatra representative Mr.Vijay. For your e.g. as per the itinerary, we were supposed to go on the second day of tour to Havelock island i.e.on 11th Nove.2013.However Mr. Vijay planned it on 12th Nove.2013. Why? Only your Mr. Vijay can answer all these questions. Now as promised by Mr. Vijay, since there is a mistake at YATRA into the above case(which Mr.Pravin Bali has accepted in his mail WITH A POOR COMPENSATION AMOUNT); kindly try to compensate for the same AT THE EARLIEST.The undersigned requests you to inquire into all these allegation and reply back at the earliest. Ms. Namisha singh, since 16th Nove.2013 you had been inquiring into the matter.I hope by this time you must have completed the same. Mahesh Bhoite [protected]

We had booked three tickets for 28th of August (Ref PNR No [protected]) and cancelled the same on 27th of August and applied for a refund on the 24th of October with a confirmation of PNR Cancellation directly from the Air India Office Bhubaneswar as follows : Station Manager Bhubaneswar <[protected]@gmail.com> Oct 24 to support, me Kind attn Mr Avinash/ Ms Preet Soni Executives Yatra.com This has reference to the tele discussion we had this afternoon regarding cancellation and refund of PNR- Y9WDN. Yatra Ref [protected] The subject tickets 098-[protected]/[protected] & [protected] were cancelled and requested for refund. Please find the scan copy of the cancellation history PNR which was conveyed not clear by you for further process. Hope the scan copy will help in this regard for necessary refund process. However the cancellation penalty on this ticket is INR 1579 per ticket as per rule. You may feel free to contact us for further clarification if any. Thanking you. स्टेशन प्रबंधक Station Manager एयर इंडिया ली, भुवनेश्वर Air India.Bhubaneswar Ph +[protected] Fax +[protected] Image Image (78).jpg Despite repeated reminders and after 50 days Yatra has not refunded our money and whenever we ring up the customer care they tell us to hold on the line and then keep making us wait for 10-15 mins till we ourselves cut off the call. This seems to be a straight case of cheating as we have been told by numerous Air India employees that there are thousands of such cases and that most probably this money is being used to earn interest in the personal accounts of the top management of Yatra. We request you to please help us refund our tickets with interest and bring to light this mega cheating episode worth crores of rupees.

Hi, My friend Shagun Mathur took the jet airways flight on 20th Nov from bangalore and reached Mumbai(PNR : NPBZKL), there was a 5 hour gap in the hopping flight from Mumbai to Jodhpur. She was sitting right in front of the gate and she was checking the board for status of the flight, till about 11: 10 am the status remained 'Security' and no announcement was made at all. So she had no way to know the flight was about to leave. when she finally inquired at the service desk at 11: 15 am they told the flight had already left and they had left the luggage as well. I cannot fathom how can they have time to leave the baggage at the terminal and not make a single announcement. The status boards are clearly not helping the passengers at all and in fact confusing them. at least a single hint to convey to the passenger the status of the flight would be sufficient for the passenger to not miss the flight. My friend was travelling alone on this route and that too for the first time. She had to face the trauma of being stranded on the mid way and the Jet airways authorities were not at all helping, The service of the Jet Airways flight is pathetic and need some serious amendments otherwise they will lose their passengers like us who have no other option than to trust the service of the flight. I and my family for sure will neither travel nor recommend Jet airways to anybody as a means for travelling to any part of the country. I asked for the refund at the jet airways ticket counter and again through email to their guest relations email. They said it will be refunded but will be done through your agent i.e yatra.com JET AIRWAYS reference number is BOM/CQ/AR/271113/7392359 Please help me get the refund. Thanks, Archit [protected]

Dear Team Yatra I am facing an issue due to a technical glitch which caused an erroneous booking or air tickets. Awaiting revert and hopefully some respite from double cost I had to shell out to change the tickets . Please get in touch with me and help me make this experience better or loose a customer for life @beingmrskapoor . Also when I immediately called and spoke to your staff (within 2 minutes of recipet of message) they suggested (even though I insisted I change the booking else the prices / availability be affected) that I wait for 24 hours before the IT team can confirm if it was a glitch or not. Uncomfortable with this idea I called back in 2 hours to change the tickets ( and get thereinbursement once technical glitch is confirmed at your end) only to have to pay additional Rs 10000 (approx) for an 11000 ₹ ticket I am unhappy and feel cheated by your company !!! Please look into this and do something ! Ruined my holiday even before it started !!!

there are so many problems that we face in trip singapur and malashiya . the question is that your employ anshyman told it is a group tour but it is not no other family no guide .it is a horrible situation .before booking i ask i want to go with only group tour.i have tickets that are not used their

I am a senior citizen and I have frequently bought air intntl and domestic air tickets from Yatra .I had a good feeling because always Yatra reps had good behavior and helping attitude. But this time when my confidence was on hype to buy ticket from yatra I had a bad experience with your reps Ms Nirmal Kaur. As I have vision problem, when I called to Yatra unfortunately she picked the phone and I asked help from her to let me help buying two one way tickets for Toronto and send the details on my email well ready so that I may pay and buy tickets. She was very careless, uncooperative and was not taking seriously her job. First she booked ticket with no middle name, she charged more money and she did not told about the discounts etc to me. I paid immediately and she sent me ticket but later I found that 1. She charged much more. I paid thru net banking and the amount of about around 800-900 was seen as due which I presume that if I would had paid thru Credit Card she might have withdrew extra amount, 2. This all was completed after midnight and I got ticket finally on 9th Nov. later I found that ticket prices were much less on your website that what she charged me .She charged me INR 63500 for two tickets whereas the website yatra shows the INR price @30574X2=61148=00. 3. In this way she overcharged me INR 2352 =00 4. She did not let me know about any discount promo code YATUSAUNZ while making the payment.given by Yatra at this moment which I could have received upto INR 1500/ In this way she overcharged me INR TOTAL 3852/= and did not help me as a customer rep because I called her to help me out in buying ticket as I had problem in handling computer at that moment. I there fore request you that please compensate me overcharge. She not only broke my rising confidence with Yatra but also I have got a bad impression and a impression not to deal with this company in future. This is not a big deal, hope you will check my profile and find that I am a frequent traveler thru your web; I again request to refund the extra amount. RAVINDRA MISRA [protected]

I, Nironjon Islary student of Tata Institute of Social Science, Mumbai, had tried to book online flight ticket in August 28, 2013 for to and fro (Mumbai & Gauhati) for the dates of October 3, 2013, and October 15, 2013 at Yatra.com whereby internet banking was used from my SBI account but unfortunately payment was failed yet Rs. 12954 had been debited from my account. I had awaited till 15th September believing debited amount would be redeposited automatically. But nothing happened later, I called customer care of SBI, whereby I was suggested to complain to the branch and hence I did complaint yet nothing happened. After one and half month information was given by the public relation officer of the SBI branch, my payment was made and it had deposited Yatra.com hence I was asked to complain in yatra.com therefore I did so but nothing has been resolve till now.

Following two copliants are the same that I made to the SBI and yatra.com. I am really confuse what to do please suggest me so that I can resolve the long pending issue.

Ticket details
Ticket no 1496215
Name Mr. NIRONJON ISLARY
Username Nironjoy
Email [protected]@gxxx.cxx
Nature of issue Other Internet Banking Related Issues
Ticket logged on 18/10/2013
Status In Discussion
Remarks Respected Customer relation officer I, Nironjoy Islary your customer had tried to book flight ticket in August 28, 2013 at Yatra.com and payment was made through internet banking wherein ticket was confirm but the payment failed however amount Rs. 12954 had been debited from my account. The ticket was booked for to and fro of Mumbai and Gauhati meanwhile ticket got cancelled automatically. From 28 August till 16 September, I had waited expecting the amount would re-deposit automatically through the system. I called customer care where they suggested me to lodge a complaint to the branch hence I did it in 16 September since then I have been waiting redeposit of debited amount but nothing has been come out if yet. Booking flight ticket at Yatra.com, SBI reference No. IGL4582121 Complaint at Branch Ref. PT[protected] SBI A/C- [protected] INB Avenues India Pvt. Ltd Please suggest or drop information if at all requires any further complaint. Look forward your kind act. Sincerely Nironjoy [protected]


Respected Sir

I, Nironjon Islary had tried to book the flight ticket to and fro (Mumbai & Gauhati) at Yatra.com in August 28, 2013 whereby the ticket was booked but unfortunately when I was transferring payment through internet banking (SBI) was shown failed. Immediately, a lady from the customer service Yatra.com had called asking to redeposit second time. But, due to insufficient amount in my account I could not do so and later the ticket got cancelled automatically, but the strange thing happened to me was though the amount was failed yet Rs. 12954 was debited from my account and this information is given below as the SBI statement, Viz- Booking Flight Ticket SBI Ref. No. IGL4582121.

Transaction Details

Account Number


[protected]


Branch


DEONAR




Date (Value Date)


Narration


Debit


Credit

28-Aug-13 (28-Aug-2013)


TO TRANSFER
INB Avenues India Pvt. Ltd


12, 954.00




Henceforth, I did not receive any information from the yatra.com. Later, I awaited till 15 September believing the debited amount would be return automatically through the banking system. But nothing had been resolved. In September 16 morning I called SBI customer care whereby I was suggested to complain in the branch hence put a complain on the same day, and was given complaint Number PT[protected] yet nothing had been resolve.


I have been waiting nearly two months believing something would been resolve but nothing has been come out of it. Suddenly, October 28, 2013, morning I got a call from the SBI branch in which I was informed my transaction was successful and the yatra.com had received, then I shocked and hence called Yatra.com customer service centre whereby I was given a complaint reference number as [protected]. If the following days of the booking amount was received by the yatra.com then why I was not given any information. Please, suggest me what can I do to reclaim my debited account.


I look forward your kind action.


Sincerely yours


Nironjon Islary, [protected]

I have booked a ticket of spice jet airline from yatra.com for traveling to Delhi to Bangalore departure date 6 Oct 2013 time 21.30hrs.But due to some emergency i have cancelled the tickets on Delhi domestic airport spice jet ticket counter and they said ticket has been cancelled and amount of Rs 5397 should be refunded.After few days i have contracted to customer care of spice jet regarding it they have said we have already refunded the amount to yatra.com after that i have called to the yatra.com no.[protected] they have denied to refund the amount. The Details of tickets have been given Below Airline name :- spice jet limited Passenger name :- Pankaj Shah Departure from :- Delhi to Bangalore Departure Date :- sun, 6 Oct, 2013, 21.30 Airline PNR :- C19IRL Yatra.com Reference no. :- [protected]

Yatra.com cancellation of rail booking. I had done train bookings yesterday on Yatra.com. MY yatra booking ref no is 98I8WG. Amt INR 7174.47 The train bookings are not seen under ' my bookings ' section, even though I got confirmation of successful ticket booking through SMS from Yatra.com. now I wish to cancel my train booking, but cannot see it in 'my bookings' section. there is no facility of cancellation through phone, as their message says it needs to be cancelled through online my bookings section only. I have sent a query to yatra.com, but have not got any reply as of yet. Yatra. Com is pathetic service! No replies despite number of emails sent to them. Plz don't use yatra.com that's what I would suggest. PNR no is [protected] Ruchika

Dear Team please take an immediate action on this. My Yatra ref no is YT11630698. I had booked Hotel Mangalam, Kolkata a week ago, and accordingly paid, and got the hotel voucher, confirming my booking. at the 11th hour, i get a msg stating they would have cancel my booking. adding to the agony, they replace my booking with a very substandard hotel, with leaving me no options. when requested the customer center executive, Mr Rohit, they revert back, with arrogance, that they cant do anything else, and I have to wait till the booking date for the confirmation. Sounds stupid, and blasphemous, but thats the reality of Yatra.com. I want to initiate a legal action on Yatra, that despite providing the hotel voucher, they cancel the booking to my extreme agony and disappointment. and with no replacement!! reg Arun arun.[protected]@gmail.com