Yatra Online / YatraTrip.in Complaints & Reviews

Ticket booked on 22nd July Kolkata to Bangkok for 5 passanger. on 30th I asked what is the canceletion charge and procedure. Detail given by yatra and i asked them to proceed with specific passanger name. Next day wneh i didnot get any resopns, i called them to followup and meanwhile i got one email from INDIGO that all 5 ticket got cancled. I called them again and asked what has happened. They informed some one cancle all the tickets from WEB and not from there isde. Also suggested me if i need 4 tickets then i have to pay 4000 INR(rate difference) . So all total 40000+20000(INDIGO canceletion charge)+5000(yatra charge)+1750(Onilie service chage) i have to bear. Surprisingly INDIGO as well as Yatra dont have any information who has cancl;eed the ticket. Finaly INDIGO provided me the IP address from where ticket got cancled and it was clearly mentioned Yatra Online pvt. Below is the detail: IP Address: 203.189.91.2 City: Gurgaon State/Region: Haryana Country Code: IN Postal Code: 122001 ISP: B-21 Infocity Sector Time Zone: +05:30 UTC/GMT Latitude: 28.4667 Longitude: 77.0333 ISP: Yatra Online Pvt I am chesing them for last 20 hours and still no respons. Please help me..

Hello Sir,

My Reference ID is : [protected]( Booked @ 9 AM on 17-July-2014)

I didn't get my e-ticket still now.In which email Id you have sent my e-ticket.This is the mail id( [protected]@qatarairways.com.qa), I registered in yatra.com.

Please send the e-ticket to me in this email Id.


I sent 2 email and also raised complaint in your site regarding this issue.But there is no proper response.Please response me.


My alternate Email Id:

chittibabu.[protected]@polarisft.com

[protected]@hotmail.com


Regards,

Chitti Babu D

I had booked a flight ticket for the date of 11/07/14 from Chennai to Kolkata on 08/07/14 at 10.40 pm.I did my payment through net banking and it showed that money has been debited from my bank account but didn't return to the booking page but showed that access denied. Within sometime I got a call from Yatra.com support telling that my ticket hasn't booked yet and I had to book again in order to confirm it.I told him to credit the amount of Rs.17568 first to my account and I will book the next day once I check the amount being credited tomy bank acoount. He told within 24 hrs it will be credited but not yet done.I request Yatra to refund my money asap.

This is to bring in your kind attention, the inconvenience I had to go through on our shimla trip. I had booked 3 nights stay for 2 families and hotel mayur dishonored confirmed bookings (YATA[protected] and YATA[protected]. We stood stranded there for 3 hrs. and your staff (Harit, Rohit, Sonia and Adil) could not arrange anything to cover up this mess. I had to make my own arrangements and shell out extra money on that. Money is one thing, we could not enjoy our trip due to this mental tension. Reference No. [protected] Your booking has been confirmed. Please find attached your hotel booking voucher in PDF format. Please present this hotel voucher at the time of check-in. Also, remember to carry a valid government photo identity proof such as driver's license, voter's ID, passport or ration card. Hotel Details Hotel confirmation number: YATA[protected] Hotel Mayur Address: The Ridge, Shimla Phone:[protected] Check-in: Thu, 26 Jun 2014 Check-out: Sun, 29 Jun 2014 Nights: 3 Guests: 2 (2 Adults) Room Type: Standard Room 1: Adults 2 Inclusions: Guest Details Sr. No. Name 1. Mr. Amit Rana Payment Details Room Cost (3 Nights) Fees & Taxes Total Amount Rs. 3, 600 Rs. 627 Rs. 4, 227 Total Amount Paid Payment Mode Rs. 4, 227 offline

S945488 We booked package with Yatra.com . We felt we were cheated and were misguided: 1) We paid Rs 23000 (Flight 12000 + Hotel 11000) 2) We were told that we will be provided an 3 Star hotel but Yatra had booked a very bad hotel. This was not close to 3 STAR hotel from any angle. I have the pictures and will upload the same 3) There was no taxi arranged from the airport to the hotel and we had to book a pre-paid taxi and we were told that an email will be sent for the inconvenience and the same will be reimbursed. Till date we have not received any email from them. 4) When we went to the hotel on 28th Jun at 08:00pm we immediately around 08:30pm called and said that this is not the standard of hotel and we want to move out even if that costed extra money. Handler Deepak said that he will call back in 30 mins and after1.5 hrs also we didn’t get a call 5) Around 10:30 when I called the customer care spoke to Shashank he requested us to stay there for the night and will arrange for a new room the nest day. We waited till 12:00 and we didn’t receive any call from yatra custome care. 6) I then spoke to Shubhani, Ruchika and Kunal everyone promised a call back and then I had to make 15 calls to follow-up 7) Later Shubhani started balimg the hotel manager that he was not ready to refund where as the manager was standing next to me and said that he didn’t get any call regarding the refund 8) After few hours a new story started that since we had already checked in they can’t cancel where as we had called the customer care as soon as we saw the rooms condition 9) Shhbini kept dis-connecting my calls and said will speak to her manager and revert by 3th Jun 2014 Monday and the date today is 04 July 2014. Till date I have not recevied any calls 9) I am logging in a complaint with the comsumer forum as the hotel rooms were available for Rs 1200 per day and we were charged Rs 3666. when we questioned they told the hotel manager to tell us that this was booked online and we can’t refund. 10) What is the point bookiing in advanc when the hotel was available for Rs 1200 and we paid Rs 3666. 11) We then stayed there as there was no proper response and the hotel manager was kind enough to make the room as clean as possible as per his standards. Please bear in that this was not the standard we expect from a brand like you guys 12) WE WILL NEVER BOOK ANY DEALS FROM YATRA.COM AND WILL TAKE THE ISSUE IN THE CONSUMER FORM ALSO WILL TAKE THIS LEGALLY.

I purchased the following confirmed ticket from Yatra.com.

AI 754 U 20JUN 5 IXS CCU HK[protected]JUN
AI 618 V 20JUN 5 CCU BOM HK[protected]JUN
AI 983 T 20JUN 5 BOM DXB HK[protected]JUN
AI 996 S 05SEP 5 DXB DEL HK[protected]SEP
AI 401 T 05SEP 5 DEL CCU HK[protected]SEP
AI 753 T 05SEP 5 CCU IXS HK[protected]SEP

Around 10 days after purchase, Air India cancelled flight AI 754. They offered me the following option of next day flight.
AI 754 H 20JUN 5 IXS CCU DK[protected]JUN E 0 319 S

This was impractical since it meant missing the connecting flights.

I requested Yatra for a partial refund for the cancelled flight. There was no positive response. Also I travelled by Jet Airways from IXS-CCU to catch the connecting flights. This ticket was purchased by me at approx. Rs. 9, 600/-. Since then I have been regularly contacting Yatra for partial refund. However there is NO RESPONSE to e-mails and no action on telephone conversations. I talked with AI Customer Service and they informed I am entitled to partial refund but only through Yatra.

My complaint is that Yatra shows no initiative to address this issue and worse still, does not even bother to reply. My last three e-mails are un-replied.

Respected Sir or Madam, i had booked my train ticket from coimbatore to chennai (to and fro) .Now i wanna cancel my ticket but there is no details showing i have booked a ticket in yatra.com YATRA REF NO.[protected] PNR NO.[protected] TRANSACTION ID :[protected] TRAIN NO AND NAME 12674/ THE CHERAN EXPRESS

I did a flight booking online on yatra.com for me and my family from Visakhapatnam to Hyderabad on 9th June 2014 which cost Rs 27, 372.00. While making this booking after the transaction was complete (I used netbanking) thought the transaction showed as successful on my bankers website yatra's website prompted that transaction was failed saying something like timed out or session expired. Immediately after this I got a call from one of the agents or representative of yatra and he told me to redo the transaction and he told me that the first transaction amount would be refunded and I should check with my banker. So I went ahead and did another transaction of Rs27, 372.00. When I check with my banker, they informed me that the transaction was successful and my money has reached yatra.com they also gave a reference number for the transaction which is[protected]-[protected]. I tried calling yatra.com support on the same issue but they said that I have to email to [protected]@yatra.com, and I did the same on 27th June 2014 but I have not received any reply from the support yet, which makes me to post a complain here. And one more thing is I got two email with subject "Payment Receipt" 1. One on 9th June 2014 (which is when I made this booking) from [protected]@yatra.com this mail has the details of my booking, 2. Another on 24th June 2014 which only had subject but no body and it was send from [protected]@yatra.com Which also makes me believe that my money is with yatra.com and I need yatra to act on it ASAP and refund my money.

Yatra! one of the leading holiday brand in India delivers poor quality services just contrary to its goodwill.. The service quality is really is pathetic and it takes customer's last breath for guaranteed travel on the planned day despite of giving all advances, information's and multiple follow ups. Once you give them advances they assumes that you will follow up with them to ensure that you get all the holiday documents before your holiday flight take off. To worsen further, they neither believe sharing complete information nor bothered about its consequences of proving no information to its clients. Once deal is finalize they would want to gain as much as possible from the customer from cancellation/ rescheduling. Yes! I am privy to all above, I had booked holiday package of 22 members with Yatra from Delhi- Singapore-Delhi with cruise.. The deal was decently sized to get the quality services.. However, this booking with Yatra became a nightmare for me and my family due to its poor quality in Flight/ Land and Cruise packages In addition to all the inconveniences strived, we could not bear it further, when one of our group member could not travel from Singapore- Delhi because of 'No Show' clause. They never informed us about the " NO SHOW" clause nor its written in their package document.. As a result of which he could not travel with the remaining 21 person's and he had to board another flight as prices difference in the same flight was huge. This is despite o[censored]pdating all the re-scheduling program, discussing alternatives options with Yatra on the travel start date for Delhi- Singapore.. . As a result he has to take another day flight which too hit us financially and was higher then our initial booking with Yatra... I am not sure, if Yatra is of habit of assuming things that customer would know everything or they are not concerned about customer experiences or inconveniences or not keen on providing reasonable services .. I have informed everything to Yatra representative and they promised to revert within one week, however, despite of my follow up and mails. they have not reverted to me so far.. I need your help to claiming back additional cost which i have incurred due to Yatra's negligence and carelessness

I had booked an international flight ticket on Jet Airways airline, as the flight shown on the list was Jet Airways with connecting flights of American Airlines. However, I was issued a ticket of American Airlines and not Jet Airways, also your representative did not inform us about the ticket issuing airline and I later came to know via Jet Airways that the ticket booked for me was not a Jet Airways ticket. I would like the authorities to look into this matter as it is an act of cheating and misleading potential travellers.

My booking reference no. is S876265. I have poor experience with Yatra.com of communication, commitments, irresponsible behavior. I got my itinerary for travel between 17th june 2014 to 22nd june 2014. Mr. Manoj kumar who was supposed to book hotels, taxi, flight for me had never assisted me. I assisted Mr. Manojkumar to book my hotels. Mr. Danish, Ms. Ruchika have my emails which are self explanatory for this. I contacted desired hotels in Dalhausie to know availability for my dates and passed on information to Mr. Manoj kumar. And Mr. Manoj kumar has declined availability of these hotels before. irrespective of this and my continuous follow up with him he did not book my hotel for next 4 days. Later Mr. Danish booked them for me. Even after this as per my itinerary i wanted hotel in Khajjiar on 20th june. and Mr. Manojkumar booked it for 21st june. So i had to search for the good hotel in khajjiar in this peak season weekend. It cost me for 3 hrs of my holiday, several calls to at least 20-25 hotels in Dalhausie and khajjiar. Finally i had to stay in a very low grade lodge with my family. During these 3-4 hours Yatra executive hardly called me once and that too saying "Please search for a hotel at your end and we will refund you". Even in This Peak season of the year, yatra people expecting me to search for hotel and that to which can fit for their budget of 3000 incl. dinner and breakfast for "spot booking". I spent my 4400/- cash just for poor lodge (Which was not part of my tour budget. Due to which later i run short of cash). I spent 1075/- for my dinner and breakfast. (Which was not part of my tour budget. Due to which later i run short of cash). It spoiled my family holidays. After all this Ms. Ruchika from Yatra called me saying, they can not refund me more than 3000/- Yatra people should understand that i had to go through all this because of their mistake and they should refund me with all my actual direct expenses and also indirect expenses like un-necessary phone calls in Roaming. Joke of my travel experience with yatra. "Emergency contact nos. are switched off" (in the afternoon). I want Yatra people to make note of my grievance and refund me with my Actual direct & indirect expenses and extra compensation for the harassment. expecting a professional feedback from you. Kedar Bhagwat, Booking no - S876265,

Dear Sir/Madam;It is very shameful for Yatra.com which customer care staff forcing me to pay more money even after 5 days of issuance of tickets.If you don't know the matter plz read here carefully that I was trying to book ticket from Yatra.com for Mr. Mohmed Hanif Shaikh & his family for 9 Aug 2014 from Bombay-Winnipeg but not able to apply discount code successfully. Meanwhile I received a call from Yatra.com with No.[protected] informing me that if I want to book this ticket I will get big discount and ticket for 3 Adults and 1 Child will be for Rs. 220000. I agreed for the same and as per promised I made payment of Rs. 220000 successfully.After Booking Ticket there was message on Yatra.com:You have paid Rs. 220000.0 for Booking reference number 12767956Fortunately, I have telephonic communication audio clip available and attacjed herewith. After successful payment Mr. Raj Sinha, who has offerd ticket for Rs. 2, 20, 000 (Plz listen carefully attached Telecommunication Audio Clip) your customer care member has changed his color and told me on phone that I will not get theses discount and force me to reveal if I am getting big amount of discount from any other website. He says I will get refund for same and booking has been cancelled.At that time I had no credit of Rs. 220000 so I can't issue ticket from another website. So Yatra.com was at fault and I have no option but to complaint to my HDFC Bank and take action against Yatra.com in consumer court.So all evidences were against Yatra.com and I explained everything to Yatra.com other Customer Care Members, Mr. Sandeep and Isita with the hope to get justice from you. And at last according to them the issue has been resolved and they agreed to issue ticket and I was also informed to avoid Mr. Raj Sinha if he contact me by phone or email.And now he is sending me email, threatening to cancel booking if remaining amount not pay till 26 Jun 2014. I would like to ask that why he is forcing me to pay Rs 3, 700 which is lowest fare of Cleartrip.com and if I had to book ticket in this fare I would had booked directly on Cleartrip.com. And I had not to suffer all this bothering by him. The offer Of Rs 2, 20, 000 was from Mr. Raj Sinha, he called me up and now he has changed his language.I have all evidences that also having Audio Clip of talking with Ishita and Sandeepbhai who agreed that I was not at fault and therfore they issued ticket.So I am in your court to get justice and hope for the same I'll get justice from you soon.

Hi Team, This email is in continuation of the International flights tickets which I purchased for Delhi to Bangkok for June 19 vide Reference No. [protected]. I already informed you guys that my brother Kapil Sagar suffering from Typhoid since last 5 days and the moment Doctor confirmed, I intimated the same to you. Please understand that it is case of emergency and every company have such policy and procedures that flights can be modified with no extra cost. I am a frequent flyer works with American Express and I used to travel a lot and our company already use your travel services and I am really disappointed to know that when it comes to personal services, I am facing these bloody issues of yours. And when it comes to your customer service, it is really pathetic that you guys don't even listen at all. I made numerous calls to you guys in a day. Almost 100 calls in a day and on each call, someone said I need to pay you 2000 as penalty or sometimes 5000 or sometimes even 7000. What the hell is this? I will not pay you even a single penny at all and you have to understand that. He is still unwell, so I need to modify dates to somewhere in July or August and mind it, I will not pay you anything. If I need to pay you 5000, then I would love to pay this amount to Supreme Court Advocate to get this escalated to consumer grievances cell so that they can get it done on their own. Being a employee of a organization, I totally understand how it works when it comes to emergency situations. Respond me to on [protected]@yahoo.com SECOND MAIL:- You careless guys, what the hell you want? Its been more than 12 days I am sending mails to you and following up on my ticket cancellation request and no one is not even replying? I am telling you that once all this dissatisfaction will reach to the saturation level, I will drag this matter to consumer grievances cell and travel authorities of india which can really have a bad impact on your organization. See, I works with a MNC and i know how to float a news that how badly you treat a customer. My brother is ill and admitted in hospital and still I am sending daily mails to you just for the sake that my money should not get wasted. I am telling you i will not pay even a single amount of money to guys as a penalty and I want my money back. Now, after all this, I am leaving this with this note and this is my last communication to you guys.

Dear Friend . .
I have booked a holiday package for leh .
finally after discussion with niti tyagi on 14.06.14 i deposited the money on 16.6, 14now Mr Mathew ext no 3724 is saying you have to travel on 2nd of Julyan i[censored]ou check the recording of 3.58 you will see a per saying " abe call rakh de kaat phone kaat" the way of talking persons not picking up the call from my no(1)Deepak Kumar Ext No 5953 (2) Vinay Kumar Ext No 3723
i want you please check my all the recordings .
finally Ms Niti Tyagi resolving the issue asked me to deposit the money by monday morning ie on 16.06.14 i deposited the money now Mr Mathew Ext No 3724 is saying your booking stands cancelled now you have to travel on 2nd of July please i will request to listen the recording of 3.58 pm and listen what he said at the last line before disconnecting the phone . . . now i have deposited the money and my tour is not fixed my daughters classes will reopen on 2nd of july...
please revert back to me if possible

I had booked a round trip Calcutta - Delhi - Calcutta through the yatra.com web portal. Following is my Yatra Reference Number: [protected] . Had to cancel the round trip i.e both the to and fro journeys a few days later. A huge amount worth 6000 Indian Rupees on account of Airline Cancellation Fee was deducted at source while refunding the amount back to my credit card account. Such a huge amount is not deducted even by the airline companies themselves. Further Information: My Flight PNR i.e Airline Reference Ticket Number: KCDSMX. Airline Flight Number: IndiGo 6E-224 for Calcutta - Delhi journey. IndiGo 6E-227 for Delhi - Calcutta journey. Thanks, Anirban Karmakar.

I have done this booking on 25 may with 40000rs, due to some official work i have to postpone it and informed your officer Mr shahid khan. he replied that this amount will be forfeited if you postpone your programme. I am not able to understand that i have travelled with so may travel companies mostly yatra but never got a response like that. 40000 Rs is a hard earned money and i am not going to loose it at any cost. kindly look into this matter ASAP. i also conveyed Mr shahid khan that you make another trip also but according to him this type of facilities is not available in yatra company. Which type of company is this? i dont think company dosent have refund/ cancellation policies. This is the only matter who is handling the customers. pls take care of your employees as customer asre GOD for every company.

Hi, I am Sachin Srivastava, I booked the hotel pachmarhi situated at Patel Road, Pachmarhi for 3 days, start from 20th june to 23rd june 2014.After booking, Yatra people told me that in this hotel the rooms are not available and ask me that they will gave some other hotel, for that they gave me choice that hotel paradise is good. I told them that I search this hotel then will confirm you, but they already confirm that hotel for me without intimation. After searching I found that this hotel is not good, so I told yatra executives that I dont want to stay in this hotel, you gave me room either in same hotel pachmarhi or gave me refund. But these executives waste my time and from past 10 days they told us that they will revert back soon. Please help me out for getting refund from Yatra.com. My booking reference no. is [protected]. and hotel confirmation number for Hotel pachmarhi is YAT[protected]. Thanks Sachin [protected]

I and my friend had been on a vacation through yatra.com on 29th May. Our package was Nainital(2)-Corbett(2) we paid total Rs.26800 for 4 nights 5 days. Bookings done by yatra.com were not even worth 26800/- . bad rooms in Nainital. Bad rooms as in a standard room which was like a lodge and while talking and telling about bookings they told us that we have deluxe room. once we reached nainital they said your bookings are not done. We complaint about it, they neither shift us to another room nor another hotel. We had to JABARDASTI spend our 2 nights in that room, just because we had already paid them trusting them. Next day we left for corbett, they gave us stupid tents which were 990 per night. Spending night in those tents were not possible. we had to pay extra 2500 for a good room. Then what was the point in paying 26800/-? On top of that they hardly replied us back, they hardly pick our calls. If this is the service they are going to give their clients then soon this travelling site may just collapse. The itinerary given to us said Meals included whereas it didnt! they were supposed to refund us 2000/- which they didn't. This was my first and last experience with them. technically they are supposed to refund us the rooms money which they must have eaten up. Or else tell them to revert us back or give the break up of 26800/- as soon as possible! and refund our 2000/- back. our booking reference number: S876058

I had booked a flight from Delhi to Kullu on 17.01.2014 under reference number [protected] and PNR number AI-9805. The Air India flight was scheduled to depart on 24.02.2014. I received a call from your Customer Care on 23.02.2014 and was told that the said flight is cancelled by the airline and the refund will be automatically processed within 30 days into your account. It has been over 100 days and the amount is still not credited into my account. The company is making false promises and has no intention of refunding the money back to me Please resolve ASAP Dheeraj Naryani

Reference - Booking Information: Yatra Reference Number: YT12679314 Yatra Voucher Number: A-383547 Supplier Ref Number: YATMB[protected] Booking Status: Confirmed Yatra Voucher Date: 01 JUN 2014 The issue is as follows: I made this booking through the Trip Advisor app in my iPhone. I selected Hotel The Great Ganga located at Kailash Gate, Muni ki reti, Rishikesh. When I selected "Show Prices", I was given three options. The lowest offer was from Yatra for Rs. 1800. I selected Yatra. This link took me to the Yatra website from within the Trip Advisor app. I went through with the booking. Then I went to the hotel and showed the booking voucher. It is then that I realised that Yatra had booked me in another hotel of the same name, located in Haridwar. This happened because of a glitch in the link between Trip Advisor and Yatra. Since I was already at Rishikesh, at the hotel which I actually wanted, I decided to stay there. Since the mistake happened because of a Trip Advisor - Yatra.com linkage problem, I requested Yatra to please cancel the booking and refund my booking amount. I have made a phone call about this to Yatra. I spoke to Ms. Rajni Sharma. The issue remains unresolved. B. R. Balachandran Director, Alchemy Urban Systems Pvt Ltd H-1701, Brigade Metropolis Whitefield Road, Mahadevapura Bangalore - 560048 Mobile: +91-[protected] Landline: +[protected]