Yatra Online / YatraTrip.in Complaints & Reviews

Dear Sir/Madam,

I made a hotel booking on 16th Aug ref no. [protected] from Yatra Customer Support.

Bhumika attended my call from Yatra to generate reference no. and fill up my personal and other details.

She booked hotel voucher dated from 06th Oct to 10th Oct while I repeatedly told her to book from 06th Nov to 10th Nov.

It was intentionally mentioned wrong date by her and some of my colleagues also noticed these kind of practices are going there from customer care executive.

I had made cancellation immediately (within 15 mins.) but it’s not yet credited debited amount in my Account.

Kindly check and stop these kind of practices it goes wrong impression to any individual/organization.

Also, Please let me know the status of my cancellation and credit deducted amount in my account immediately.

Best Regards,
Rohan

Dear Sharmistha & Rohan,

Thanks for sharing your reference ID. We’ll get back to you shortly. Apologies for the inconvenience.

Best Regards
Yatra Care

Dear Sharmistha,

At the onset please accept our sincere apologies for the inconvenience caused. This is definitely not the kind of service that we intend to provide our valuable customers. Our concerned team is looking into your query & would need some time to address it. Request your patience in the interim.

Best Regards
Yatra Care

Dear Rohan,

At the onset please accept our sincere apologies for the inconvenience caused. This is definitely not the kind of service that we intend to provide our valuable customers. We have sent the vouchers with the correct dates on your registered email address with us for your booking under booking reference # [protected]. We hope this helps resolve your concern.

Best Regards
Yatra care

Hi,
I have not yet received any further response from your end after 19.08.2014.

Regards,
Sharmistha Dutta

Dear Sharmistha,

At the onset please accept our sincere apologies for the inconvenience caused. This is definitely not the kind of service that we intend to provide our valuable customers. We have processed the full refund of INR 1383 on 27th Aug under booking reference # [protected].

Since the transaction was done through Debit Card, it generally takes 7 to 10 working days for the amount to reflect in your account. Hence, you are requested to wait till that time and cross check the status of refund from the concerned bank after the completion of this period.

Please consider this as an aberration and we look forward to keep assisting you with your future travel needs

Best Regards
Yatra care

Dear Santhikcj,

Thanks for sharing your reference ID. We’ll get back to you shortly. Apologies for the inconvenience.

Best Regards
Yatra Care

Dear Customer,

We truly apologize for the inconvenience you have faced in this regard. We would like to inform you that we have processed the refund of Rs. 13296.00 against Yatra Reference Number -: S1024496 on 12th Aug 2014 through NEFT, the bank would take approx. 2-3 working days to update this credit into your account. We hope this helps resolve your concerns.

Best Regards,
Yatra care

Dear Anand,

Apologies for the trouble. Please share your contact details and we’d get back to you shortly.

Best Regards
Yatra Care

Thanks Consumer compliant board and Yatra.com . I have received my money back in my account today. Thanks for the efforts. Please do check into the payment gateway which i feel is not working under good security scrutiny.

Anand

Yatra is pain

Dear Rajiv,

We truly apologies for the inconvenience caused. Our concerned team is looking in to your query. Please allow us some time to investigate the case and respond to you. Request your patience in the interim.

Best Regards,
Yatra care

Dear Rajiv,

We truly apologize for the inconvenience you have faced in this regard. Delay in response is deeply regretted as this case was under investigation. We have processed the refund of INR 1000 from our end under booking reference #S1017857. The credit for this transaction would appear in your account within the next 7-10 working days.

Best Regards
Yatra Care

Only Cheats & Liars are filled in the organisation. They don't care about customer service at all

Dear Dhiral,

Apologies for the trouble. Please share your contact details and we’d get back to you shortly.

Best Regards
Yatra Care

My Contact No is - [protected]. I have Marked Numerous emails to you yatra.and their managers on numerous occasions.

[protected]@yatra.com, [protected]@yatra.com, avik.[protected]@yatra.com, Inder.[protected]@yatra.com

Dear Mr. Inder Joshi,

After my 10th complain written across to yatra I finally got a revert back from a manager Mr. Avik Chatterjee on 31-7-14.

I got a call from Mr. Avik Chatterjee. He claimed that he had heard all the conversations i had with Mr. Pradeep Singh, Miss Maninder Kaur, and all the other multiple calles that i have made to yatra, and the representatives I spoke to while trying to get my issue solved.


I am surprised with the answer Mr. Avik gave me and the resolution offered to me.

1) Mr Avik Stress on the fact that I was informed on the first day that flight rates are dynamic and are subject to change.

2) That a discount was offered to me on my package so I was not given a complimentary stay.

3) THAT EVEN THOUGH HE DOES NOT SEE ANY MISTAKE FROM YATRA’S END HE IS COMPENSATING ME WITH 2000 RS OF TRAVEL VOUCHERS.

I would like to bring some facts to light which I think were completely ignored while listening to the Call recordings.

1) 1st July 2014 - Pradeep Singh did offer me a complimentary stay in Delhi on the first call and later after I made the full payment denied to have said such a statement at all.

Avik heard the call where I have told the agent to send me both the options and Yatra did not send it to me in writing and also ignored the fact that yatra representative lied. HE DID NOT ADDRESS IT.

2) 1st July 2014 - Pradeep Singh offered me MUM- DEL return flight rate of 22000 on the phone and sent me an email of 24000 Rs for the same.

Avik heard the call however ignored the fact that yatra representative again lied to me or tried to fool me to pay a higher price. HE DID NOT ADDRESS IT NOR EVEN FELT THAT REPRESENTATIVE WAS WRONG.

3) 3rd July 2014 – I informed Pradeep that I would like to add 2 more people along with me so if he can offer me an alternative date. He readily agreed to do that without any hesitation. And offered me a date of 30th July 2014 for 4 people.

4) 3rd July 2014 – Mr pankaj calls me up asking for balance payment and tells me changing dates will be considered as cancelation. We had a discussion and later I Said pradeep has already agreed to it. So I will speak to him.

5) 4th July 2014 – Mr Pradeep calls me and says date change is not possible, giving me a reason the department has sent the names across.

Avik heard the calls however ignored the fact that yatra representative again lied to me. After telling me yes the date change is possible next day denies the same and says its not possible. AVIK DID NOT ADDRESS IT NOR EVEN FELT THAT REPRESENTATIVE WAS WRONG BY SAYING YES FIRST AND LATER SAYING NO.

6) 4th July 2014 - I MAKE THE BALANCE PAYMENT AND CALL PRADEEP ABOUT THE COMPLIMENTRY HOTEL STAY TO MAKE MY DELHI TRAVEL ARRANGEMENTS . HE DENIES TO HAVE EVEN SAID SUCH A STATEMENT (Maine Aap ko complimentary stay kabhi offer hi nahi kiya)

7) 4th July 2014 - After Pradeep denied to offer me a complimentary stay in Delhi I have written an email to yatra ALONG WITH THE RECORDED CONVERSATION WHERE PRADEEP HAS OFFERED ME A COMPLIMENTRY STAY addressing it to [protected]@yatra.com, pradeep.[protected]@yatra.com, [protected]@yatra.com. Clearly stating that due to this I had to keep my travel arrangement to Delhi on hold and also requested to review the call recording I sent and revert quickly.

Avik heard the call where pradeep called me and had offered me a complimentary stay in delhi. He however ignored the fact that by saying No yatra representative’s are lying to its customers.

I also had informed yatra to look into the call recording and the matter ASAP as I had kept my Delhi flight arrangement on hold. HE DID NOT ADDRESS IT.

8) 5th July 2014 - Pradeep singh calls me up and argues with me that I have not confirmed any such thing at the time of booking. I replied the same saying nor did u confirm anything. So how will the offer become void. We have and argument and I ask for a manager. He says manager is busy and will call back in 10 minutes

9) 5th July 2014 – Miss Maninder Kaur calls me up after 2 hours after listening to a part of the conversation. After we have a conversation she tells me that she will personally listen to all the calls and get back to me on the same. I inform her to close the same asap.

10) 5th July 2014 – Pradeep singh calls me up asking that you had a word with my manager and hope the issue is closed. I said No. Miss Maninder is supposed to review all the calls and get back to me. We end the conversation.

5th July 2014 – Pradeep still sends me an email saying - I hope you have spoken with concern person and now you do not have any doubt regarding to your booking.

5th July 2014 - To which I replied – [protected]@yatra.com As the per my last conversation with your manager Miss Kaurna. She is going to review all our conversations and get back to me till then the doubts are not resolved.

5th July 2014 - Again sent an reminder email to - [protected]@yatra.com, pradeep.[protected]@yatra.com, [protected]@yatra.com saying My last conversation with Miss Kaur was incomplete and did not lead to a closure of the same. She told me she will go through the calls again and get back to me. Till then the issue is not closed.

11) 6th July 2014 – Miss Subhani called me to discuss the same and asked me to narrate everything. i informed her that i had spoken to Manindar kaur about the same. she said if you have already spoken to her its ok. she also said that she will remind her to get back to me. i again informed her that my travel arrangements are still pending and that this needs to be closed asap.

12) 7h July 2014 – The Flight rates go up – I write an email to –[protected]@yatra.com, pradeep.[protected]@yatra.com, [protected]@yatra.com

Hi Pradeep / Maninder Kaur

Even after me informing you all more than 5 times that my flight arrangements are pending. You all have still not reverted back on my problem.

Thanks to your slow and bad service now the flight rates have increased for Delhi and I will end up paying almost Rs. 5000 extra for my one way flight to Delhi. the flight rates have changed from 5055 to 7500.

You all should be ashamed of being such a big name and provide such horrible service to customers...

I would really think a 100 times before buying from Yatra again.. Nor would i recommend Yatra to anyone... I will definitely share my experience of your slow and bad service with other social sites...

13) 7th July 2014 – Pradeep singh calls me up and offers me a complimentary hotel in Delhi.

I said I want the stay alsong with 5000 Rs of damages.so duw to you slow revert the flight rates have gone up. I again ask to speak to a manager Maninder Kaur. Pardeep tells me she has left for the day and no other manager I free to talk to me.

Avik heard the call where pradeep called me and had offered me a complimentary stay in delhi. He however ignored the fact that had the issue been solved on time I would not have to pay a higher price for my tickets.

8th July 2014 – I write across 3 complains on the yatra website in the new complain section.

Below is the last complain.

This is my 3 rd complain on the yatra website today.

Even after repeated requests to speak to a Manager or Manindar Kaur The agents at yatra blindly deny to transfer me to a manager.

Even after calling 6 times i did not receive a call back from yatra. I had to call up again and spoke to Praveen bali again. He told me that Manaindar kaur has left for the day and no other managers are available to speak to.

I have been asking to speak to a manager for the past 2 days and am being denied every time saying they are busy and can not answer the call. even when asked for a call back i have not received any call from any manager from the past 2 days. i have sent 5 emails so far however no one cares about addressing the issue.

I have paid extra 4000 Rs because of Yatra and booked my flights to delhi. Due to your bad service i had to loose money from my pocket.

Nor Yatra Agents Nor managers are interested in to the customer's problem. And do not wish to offer an acceptable solution to customer.

I am very disappointed with the behavior of yatra agents...

I am definitely going to inform every one about my this experience with yatra...

14) 8TH July 2014 – In my last conversation I had spoken to Mr Praveen Bali. After a long discussion Simply denied offering me any solution. He did not even agree to give me a complimentary hotel stay which was agreed in the first place. I asked him to connect me to a manager he said (KOI MANAGER AVAILABLE NAHI HAI) I told him that I shall book these tickets from yatra website however am not happy with the solution offered to me.

Avik heard the call but decided to ignored it. That I have been calling up Yatra time and again to get the matter solved. However even after writing 6 complains calling up 6 times from my end none of the people thought it important to address the issue.

I did not receive any call from yatra after that till I again posted a complain on the 26th July 2014.

This is the kind of service Yatra has been giving its customers.

I would request you to kindly review the matter yourself and evaluate the issue yourself, and explain me what was my mistake why did I suffer a loss in this whole matter.

Please place your self in customers shoes before you come to any conclusion.

Hoping to get a satisfactory solution.

Regards,
Dhiral Shah
Cell [protected]

Dear Dhiral,

Greetings of the day.

At the onset please accept our sincere apologies for the inconvenience caused. This is definitely not the kind of service we intend to provide our valuable customers. Our team is working on your query and would respond to you at the earliest. Would request your patience in the interim.

Best Regards
Yatra Care

Dear Mr. Shah,

We truly apologize for the inconvenience you have faced in this regard. Delay in response is deeply regretted as this case was under investigation. We would like to inform you that we have processed the refund of Rs.3500.00 against Yatra Reference Number -: S954995 on 14 Aug 2014, the bank would take approx. 3-5 working days to update this credit into your card account. We hope this helps resolve your concerns.

Best Regards,
Yatra Care

I booked Gujrat Holiday tour on 14 NOV 2014 and paid Rs.10000 vide receipt REC/14-15/R12690473 by netbanking.
My booking reference no.is YT13526057.
On calling to YATRA, they said that my booking is not confirm.
So I wrote for cancellation the booking and refund on 3 Dec2014.
But there is no response from Yatra up to the date.
R.P.Sati

We have booked the kerala package our booking reference no.S1249624 we have give them all the money then also they not send us a voucher

I booked ahmedabad to rajkot bus ticket on 28 FEB 2015 with [protected]@gmail.com user name and pay 900/- .. and as per your promo code u will give me 25% ecash but still not come cash back andand I will mail u also call u but its always switch off .. so how we contact you. And when you give me cash back ..
Uday

Dear Ramesh,

We’re sorry to hear that. Thanks for sharing your contact details. We’ll get back to you very soon to resolve this.

Regards
Yatra Care

Dear Ramesh,

We truly apologize for the inconvenience you have faced in this regard. Our team tried contacting you but there was no response from your end. We would like to inform you that our concern team is looking in to your query, please allow us some time to investigate the case and respond to you. Request your patience in the interim.

Best Regards,
Yatra care

Dear Sir / Mam,

I am not able to edit my posting, Hence kindly delete my bank statement and mobile no from above posting.

Regards
Ramesh

Dear Ramesh,

At the onset please accept our sincere apologies for the inconvenience caused. This is definitely not the kind of service that we intend to provide our valuable customers. We would like to inform you that we have processed the refund of Rs.3346.00 against Yatra Reference Number -: [protected] and [protected] respectively on 07 Aug 2014, the bank would take approx. 7-10 working days to update this credit into your account. We hope this helps resolve your concerns.

Best Regards,
Yatra care

Dear Vithobe,

Thanks for sharing your reference ID. We’ll get back to you shortly. Apologies for the inconvenience.

Best Regards
Yatra Care

I am still waiting for your response in this regards. Why Am I still not getting my full refund?

Today I have received mail from Yatra.com stating that instead of Rs.17801 only 13646.00 is being processed for refund by Air India.
Why my entire refund is not being processed? Where is my remaining Rs.4155 as the cancellation receipt clearly says that the "PNR WAS ENTIRELY CANCELLED"

I have clearly highlighted the "PNR WAS ENTIRELY CANCELLED" line from the cancellation receipt

Dear Vitobha,

As per information given by airlines, you have travelled on GOI-BLR sector and for BLR-AGX sector, flight got canceled. We have processed the refund of INR 13646 for BLR-AGX sector only. Since the transaction was done through Net Banking, it generally takes 7 to 10 working days for the amount to reflect in your account. Hence, you are requested to wait till that time and cross check the status of refund from the concerned bank after the completion of this period. For any further clarification, we would request you to contact the airlines directly.

Best Regards,
Yatra Care

Yatra.com — struck up in manali

Sir iam now in Manali, HP I came via yatra and now sir there is a strike and if I call them there is no response pls pls pls resolve it sir I stay for 40hrs more here.iam just stuck up here

Dear Susmitbardia,

Apologies for the trouble. Please share your contact details and we’d get back to you shortly.

Best Regards
Yatra Care

Dear Susmitbardia,

We truly apologize for the inconvenience you have faced in this regard. Delay in response is deeply regretted as this case was under investigation. We would like to inform you that we have processed the refund of Rs.10921.00 against Yatra Reference Number -: [protected] on 12 Aug 2014, the bank would take approx. 3-5 working days to update this credit into your card account. We hope this helps resolve your concerns.

Best Regards,
Yatra care

Dear Chitti Dhina,

Thanks for sharing your reference ID and contact details. We’ll get back to you shortly. Apologies for the inconvenience.

Best Regards
Yatra Care

Dear Chitti,

Our customer care team has sent the e-tickets on your registered email address with us for booking under reference # [protected]. We hope you have received the same.

Best Regards,
Yatra Care

Dear Bhanu,

Apologies for the trouble. Please share your contact details and we’d get back to you shortly.

Best Regards
Yatra Care

Dear Amitiny,

Thanks for sharing your reference ID and contact details. We’ll get back to you shortly. Apologies for the inconvenience.

Best Regards
Yatra Care

Dear Amitiny,

We truly apologize for the inconvenience you have faced in this regard. Delay in response is deeply regretted as this case was under investigation. We have contacted Bag it Today team on your behalf and was informed that they are processing refund and promo codes can also be used for future bookings. We would request you to contact Bag it Today team directly for further assistance. We hope this helps resolve your concern, and we lo ok forward to your continued association with us at Yatra.com.

Best Regards
Yatra Care

Dear Swarobi,

Apologies for the trouble. Please share your contact details and we’d get back to you shortly.

Best Regards
Yatra Care

Dear Asif,

Apologies for the trouble. Please share your contact details and we’d get back to you shortly.

Best Regards
Yatra Care

Please e-mail to [protected]@hotmail.com. My e-mails are in the inbox of your employee Mr. Rudra Jha.

Dear Asif,

At the onset please accept our sincere apologies for the inconvenience caused. This is definitely not the kind of service that we intend to provide our valuable customers. We have sent you an email on 14th July in regards to your refund. We would request you to con tact us on[protected] or alternatively write to [protected]@yatra.com after the completion of the journey.

Best Regards
Yatra Care

Dear Kanchanaramesh,

Thanks for sharing your reference ID. We’ll get back to you shortly. Apologies for the inconvenience.

Best Regards
Yatra Care

Dear Kanshanaramesh,

We truly apologize for the inconvenience you have faced in this regard. We have cancelled the booking on your request and have processed the refund of INR 880 on 03rd Jul under booking reference #[protected]. The credit for this transaction would appear in your account within the next 4-5 working days.

Best Regards
Yatra Care

Dear Praveen,

Thanks for sharing your reference ID . Please share your contact details. We’ll get back to you shortly. Apologies for the inconvenience.

Best Regards
Yatra Care

Dear Customer,

We apologize for the inconvenience faced by you while booking on our website. We have processed the full refund for the unsuccessful transaction for INR 27372 on 01st Jul under booking reference # [protected]. Since the transaction was done through Net Banking, it generally takes 7 to 10 working days for the amount to reflect in your account. Hence, you are requested to wait till that time and cross check the status of refund from the concerned bank after the completion of this period.

Best Regards
Yatra Care

Dear Shrey,

Apologies for the trouble. Please share your contact details and we’d get back to you shortly.

Best Regards
Yatra Care

Dear Merchant6,

Apologies for the trouble. Please share your contact details and we’d get back to you shortly.

Best Regards
Yatra Care

Dear Kedar,

Thanks for sharing your reference ID. We’ll get back to you shortly. Apologies for the inconvenience.

Best Regards
Yatra Care

To,
Yatra care,

Nobody came back to me yet ... and it is surely not "Shortly"

Regards,

Dear Mr. Nandu,

At the onset please accept our sincere apologies for the inconvenience caused. Our concerned team is looking in to your query. Please allow us some time to investigate the case and respond to you. Request your patience in the interim.

Best Regards,
Yatra care

To,
Yatra Care,

Its been 6 days since you asked for some more time to investigate. I received call from Mr. Dipak / Mr. Dilip 2 times.
He verbally committed to refund my actual direct & indirect expenses and also about compensation for the harassment.

But yet to receive his email and details as he said. its been almost 10 days after i wrote to you about my complaint and still no confirm feedback from you on email.

Expecting your feedback..

To,
Yatra care,

I have not received any feedback from yatra people. very unprofessional behaviour from such a standard company.

Dear Kedar,

At the onset please accept our sincere apologies for the inconvenience caused. This is definitely not the kind of service that we intend to provide our valuable customers. We have processed the refund of INR 5475 under booking reference no# S876265. The credit will reflect in your accoun t within 5-7 working days.

Best Regards,
Yatra Care

To,
Yatra Care,

You do not have my bank details so i wonder how you have processed refund and how it will reflect within 5-7 working days.
Mr. Dilip / Mr. Dipak has also committed over phone to give Discount voucher for next tour as a compensation. No one is communicating for last 8-10 days. I demand name & direct contact nos. of concern persons who are looking after this issue.

refund of cancelled ticket

ref no - [protected] cancelled ticket of the above ref no not refunded yet kindly refund

Dear Mr Sharma,

At the onset please accept our sincere apologies for the inconvenience caused. One of customer care executive was communicating with you over phone. We hope they have been able to address all your concern up to your satisfaction. We have processed the refund for the can celled ticket for INR 15814 on 17th June under booking reference # [protected]. The credit for this transaction would appear in your account within the next 4-5 working days.

Best Regards
Yatra Care