Yatra Online / YatraTrip.in Complaints & Reviews

Hi
I booked the dubai return ticket from yatra and due to some circumstances I called up yatra to cancel the ticket. Yatra told me that ticket was non-refundable. I argued with them that I confirmed the ticket staus before booking and nothing was mentioned whether the ticket was refundable or non-refundable. Yatra told me to contact Jet Airways directly which I did and to my surprise Jet Airways cancelled my ticket with 90% refund and asked me to take refund from Yatra. When I called up Yatra again to my shock they started refuting the claim amount.I am awiaitng my refund. PLEASE BEWARE OF BOOKING THROUYGH YATRA. I hope this might help someone who is looking to book ticket through Yatra.

Dear Gaurav,

We apologize for the delay in processing your refund. Please send us your Yatra Reference number so we can track it down and get a resolution.

With Warm Regards,

Yatra Care

yatra.com is literally taking customers for a ride. I bet their CEO is one of those corrupt ex-bureaucrats with links to the utterly corrupt aviation ministry. Now they are giving a buy 1 get 1 free offer. Consumers naturally expect that if they buy a Rs. 2200 ticket under this offer then they will get a Rs. 2200 or lesser amount ticket free on the next flight booking from their site plus some taxes. But look at the way these [censored]s scam people. They put a fine print in the terms and conditions of the offer that only the base fare will be given as discount and then they change the base fare to Rs. 200 from Rs. 1800 for a Rs. 2200 ticket from Vadodara-Delhi and Delhi-Vadodara. So they give only a Rs. 200 discount when you use their promo code which they deliberately email 2-3 days late when buying the next ticket. Plus note how their system works. For the same flight from Delhi to Vadodara on Feb 21 2011 the Indigo website is showing base fare as Rs. 1800 while Yatra.com is showing base fare as Rs. 200. The taxes on Indigo are shown around Rs. 500 while on Yatra.com it is Rs. 2200 plus. Wow! How can the aviation ministry sit quietly and allow passengers to get scammed, how can they allow travel websites to set a completely different base fare when the website of the same airline and the same flight on the same day is showing the base fare as Rs. 1800. Not only that, their customer support team are total Delhi-type lukkha people, they way they talk and back answer reeks of sniggers suggesting "oh you you got fooled by our websites scheme, no point complaining". And to add to the woes, their website cancellation page lists ticket cancel charges levied by airline as Rs. 750 when the call centre person told me the charge was Rs. 350, he said that the website is showing a "default charge". Right. Default to fool customers again, and to stop them from cancelling tickets when they realise they have been fooled the first time over. See the attached images for the complete picture. They are also not refunding the Rs. 130 insurance purchased for the flight. Now if no one is travelling on the flight where is the need to buy insurance? But they don't refund that, they cut Rs 350 (airline cancel charge JetLite), Rs. 200 (Yatra cancel charge) and Rs. 130 (non-refundable insurance) so total money eaten by these [censored]s is Rs. 680 for giving no service on a ticket of Rs. 2200. Wow! We Indians are born scammers. Jai Hind, yea riigggggggggggggght.

I booked 4 tickets using YATRA.COM-from Del to Gau on 25/7/11 and got it cancelled on 27/7/11.i received a mail from yatra stating that amount will be refunded in 3 days but its already 6days , no refund has been made.I called ,mailed numerous time but i didnt get any positive response.I got a call from yatra ,the person said due to technical reasons the refund couldnt be made and it will take atleast 7days for refund.He was not committal for 1week time.He said it will take minimum 1 week and maximum he had no idea.I warned them of my going to consumer courts but it didnt make any difference.It seems they do this purposely.Dear readers please avoid using YATRA>COM

Dear Customer,

Thank you for contacting us at Yatra.com.
We truly apologize for the inconvenience you have faced in this regard. We request you to please provide us your contact number and booking reference number to enable us to look into this and resolve on priority.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

same thing happened to me as they gave me some neha miss number but whenever i try to call her the phone disconnects from her side immediately.

They are biggest fraudder in the world

Here I am putting my number if anyone know how to tackle this peple pls let me know

[protected]

Tejas Kothari
Mumbai
jan 31st 2011

me too have faced this problem. it's right yatra.com is cheating people this way.

Dear Mrs Singh,

Thank you for contacting us at Yatra.com.

We truly apologise for the inconvenience faced by you.Omissions on our part, if any, have been completely unintentional. The team has been in contact with you regarding the above post, and we hope that a mutually acceptable agreement has been arrived upon. We have processed the refund for the amount of INR 19682.00 from our end for the booking reference # YT7513543. Besides we have also sent the email of two promo codes for your next flights bookings with Yatra.com.These codes are valid for a total discount of Rs. 1500 for two persons travel on either domestic or international flights (Rs. 750 each).

Once again, please do accept our apologies of the inconvenience faced by you. We do endeavor to provide the best standards of service to our customers and any exceptions are dealt with seriously. We assure you of our best services at all times, and hope to continue to service your travel requirements.

Best Regards
Yatra Care

I had asked for quotations for chardham Yatra, Online, started from 13.06.2019 from delhi by Yatra.com on 05.06.2021.

1.The company has sent email on my gmail account as [protected]@gmail.com, quoting package Rs. around 27000/. I agree for that and ask for payment link but it has mentioned Rs 40032/. for package.

2. Than I agreed for payment of Rs.40032/ & requested for payment link but it again modified to Rs. 49000/

3. Now I was feeling that company was forfeiting, mischievous and intentional hiding facts for monetary gains by befooling me.

4. Than I was again agreed for payments of Rs. 40032/ and request for sending payment link but amazingly this link was for payment Rs. 49500.

5. From 05.06.2019 to 08.06.2019, I was discussed this matter on phone of customer care of yatra.com continuously for hours but no satisfactory answers has been giving by company call centre.
6. As, I am patient of bipolar disorder and Repetitive obsessive disorder, hypertension, diabetes, High BP etc. so, you can imagine the degree of cruelty and harassment to a person who is suffererings by bp what effects his mental state from low to hight.

7. Yatra has started from delhi on 13.06.2019, but I have given a small space on seat in between luggages. I request to driver to sift luggage on carrier but he denied. I again call to custemer care, they whould see it but no arrangement was made ny company to me.

8. The driver was directly drived the car to rishikesh but itinerary provided to mention me clearly first & last day of package ii.e. 1 night stay at haridwar and are the charging rs. 9500/ but first day they are again & again cheating, bluffing indian citizen.

9. I have sent my problems grievances to company orally & by email.

10. My requirements was-

1. Change my innova vehicle to new group. Or
2. Change driver or
3. I do not want to go further without redressal of my grievances. I did not never say for cancellations with any grievance’. The company 's grievance, redressal & compliances system is the worst in my life. The company has lost potent customers due to inefficient, non- communicated, not well versed in knowledge yatra company products & communication

4. So lastly do all then otherwise refund my fares etc

11. And Company's call centre persons was totally rude, inhuman, irritating, hypertensive, cheater, bluffer, hiding the facts by asking, so many irrelevant, teasing, questions

12. Driver of vehicle totally denied in front of policemen of police station on 12.06.2019, to travel with me. Than I was retaliated for yatra employee.

13. The other yatri was 3 of a single family with one old lady.I has insisted to driver to shift the luggage to carrier but he again he has denied, I asked him that didn't excite me & use of abusive languages in front old lady. All yatri were well sitting including driver. But I are guffed in between luggage. Pictures are already sent.

14. So at rishikesh, on 14.6.19, driver with 3 other yatri left me in front of policeman in hotel, as fixed by yatra.com. Now I was hanged in-between indore and chardham.

15. T company Yatra.com refund the money ie. transferred money to my account except fare of vehicle from delhi to rishikesh & 1 night stay at Kaveri hotel at rishikesh.I am totally disillusioned, with feeling of cheating by company, suppressions, dereliction of duties, blatantly intentionally swallowed my money of hard labour.

16. So this is totally denial my consumer rights, violation of IPC, CrPC for cheating, giving misinformation for economic gains, mental harassment, cruelty to a patient, Unilateral decision without any reason, given orally or written, to me regarding the reason for cancellations so this is Audacious acts of violations of Human Fundamental Rights & Citizen Charter.

17. So I request you, plz. refund, transferred amount minus above mentioned two deductions to debit card of my self that is used for transsering money to yatra.com.Aftrer non-admission by Yatra.com company and and electronic commications between both representatitves and with others proofs and, that are against you, forcing my selfseft to go consumer’s court, Civil, and ciminal court for securing fundamental rights and in establishments

Anup Chaturvedi

Associate Professor

Govt. N.S.P Science College

Indore M.P.

yaatra — Non-refund

Hi am Kumudha, I booked airline tickets through yaatra from Delhi to chennai, I cancelled the ticket before 4 hours.The yaatra has to refund Rs. 16, 455 to me, today is the 75day, till now i didnt get the refund amount.The people in chennai branch of yaatra are saying that we got amount from the airlines and we processed everything and sent to the Newdelhi headoffice of yaatra, and they are not sure why its getting delayed.Help me to get my refund amount asap.

Dear Mr. Kumar,

Greetings from yatra.com

This is with reference under Yatra Booking Reference Number: YT6481000 regarding your refund amount that is not reflecting into your a/c till date. As we have cross check with our refund team and they have provided the transaction details of your refund. We have also sent the refund ARN number for your booking to your email address which we have received from the Bank.

We would like to thank you for your patience and cooperation. We look forward to booking your travel again

If you have any other query, please contact our 24x7 Customer Care Helpline at 1800_1029_900.

You can also write to [protected]@yatra.com or just reply to this e mail. Note: Please do not change the subject line while replying.

Warm regards,
Yatra Team

Brother i am under the same situation with YATRA... Did they manage to refund your money ??

THIS is in reference to tickets book through yatra.com follow is the flight detials

Cancellation details

Yatra Reference Number [protected] .

Yatra Reference Number [protected] .

Yatra Reference Number [protected]



MY concern regarding refund are

yatra is claiming that as this tickets are booked under free flight offer which offers us base fare reduction in indigo airlines
is not refundable, non changable, and non canceble

i agreed to the norms of yatra.com and i duly respect them

let me hear the few answers from your side
1. first of all my interface with yatra is internet site called www.yatra.com, i had booked the tickets throgh it and cancelled through
it. on cancellation screen its clearly shown to me the amount i am eligible for refund, its ammounting to base fare reduction and cancellation charges applicable.
on this confirmation i cancelled the tickets. if anybody on this earth is saying that is a default interface and our software dont
understand the free tickets rule then its a voilation of internet money transaction protocol. when i press on my net banking account confirmation that i am
transfering this ammount to yatra.com its not a default interface. bank will deduct the money from my account for sure.
Pls respect the financial transaction protocol, it had taken years to develop it.

The interface SHOWS ME VERY CLERALY the calcumated amount that will get refund. after reading that i clicked to proceed.

after i click on confirm after a while i get mail that your money cannot be refunded.

When i called to customer care they told me that this ticktet is under offer so monet cannot be refunded

Please expain me following thigs:

Why this information is not displayed on the interface where i cancelled the tickets.

That page has information that i have done a free ticket because it gave me the amount deducted for promotional code,

if that information is given that time only the page would have give me that amount refund will be ZERO, but it gave me some figure after deductiog amounst like

200 yatra charges

600 airline cancellation charrge

600 promational code deduction.

Now i called yatra atleast 3 times expalning them , each time some diffrent reprensatitive will attend the call and i am expaling them all this things and they will tell they will revert back to me .

This is case of fraud as on time of bolling u will give me all terms n condition but in same yatra in time of cancellation it was given me amount that will be refunded . ITs a same yatra site then u should have give me amount zero in that interface , this is a fraud information given to me.

As i thought as this is also interface by yatra they are giving privelegde to customes who cancle through yatra, coz according to me in any financail transcation will not give me wrong calculation of money. THIS IS TOTALLY A FRAUD DONE.

2. secondly its yatra terms and condition that my number will not be shared with any body other than yatra. then why the indigo which
i assume is third party in all this transaction had called me about cancellation of flight. i want to know the reasons why yatra had
not taken care of informing me, via email or phone number about flight cancellation details, why i had been informed via third party. and
why this third party had reschudule the flight which is non changable, as per your terms and condition

3. thirdly as per your so called terms and condition the tickets booked under free flight offer are non changable and non cancellable and
thus non refundable. as this flight is non changable then via the third party called indigo airlines change the flight schedule.
this flight cannot be changable in any case as per your terms and condition.

if yatra is the sole authority to govern the flight regulation according to civil aviation rules proposed by govt. of india. Then
i request you to give me either compensation as per your comviniance

1. Arrange the same indigo flight, from raipur to bangalore on 12 of march, as i had no concerns with indigo, i dont know whats there
terms and condition either, i know only one things that this flight is non changable as this is free flight offer. if yatra takes the
responsibility of my booking and it governs my cancellation refunds then it should also arrange the alternative arrangement.

2. compensate me with equavelent fare which equals to full fare on 12 march with any airlines travelling from raipur to bangalore, i will
refer the yatra.com fares for the same on the commencing date.

3. compensate me the amount of time i had invested in talking to your call center executive, its nearly equavalent to 4 working days
as per my company regulations and prevailing terms and condition it will aproximately come around to 1 lakh INR. (i will submit the
duly terms and condition for this)

4. compansate me with the false information given on www.yatra.com while cancellation of tickets, its a total voilation of internet
money transaction, and its a violation of norms proposed by verisign signatory authority. its a matter of frogery and a criminal offence.

5. pls. dont refund me any thing related to cancellation of above tickets, becouse it will voilate the terms and condition of yatra.com


As per my knowledge any web interface should work according to industry protocols, its a total violation of norms if on web interface you
show some thing and on mail and on call you say another thing.

Pls let me know your concerns,

Dear Guest

We wish to confirm that our team has contacted you and had processed the refund against all three tickets.
Should you need any further assistance, please do not hesitate to contact us.

Regards
Yatra

Dear Mr Mandal,

Thank you for contacting us at Yatra.com.

We apologize for the inconvenience caused and please be assured this is most definitely not the quality of service we aim to provide our customers. Please be informed that we have processed full refund from our end on 5th December 2011. As this is a bank transfer transaction, the bank would take approx.7-8 working days to update this credit into your account.

Should you require any further assistance, please call us on 1800 1029_ 900 or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

Dear Customer,

Greetings of the day from yatra.com

We regret the delay in responding to your post on the forum & the inconvenience this may have caused you. Our team has been in contact with you on the above post & we hope they were able to resolve your concerns. As communicated by our team your hotel booking is confirmed in an alternative property and the vouchers have been e-mailed to you.

Should you require any further assistance, please call us on[protected] /[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

we have not received money for the cancelled tickets amount 32000 for rail and flights [protected]@rediffmail.com TALLURU PUNNARAO

Dear Customer,

Greetings of the day from Yatra.com.

We regret the inconvenience this may have caused you. Would request you to please share your contact details so we can check & assist you further on this.

Best Regards,
Yatra Care

Yatra Travel Pack — NOT RECIEVED THE CONSIGNMENT WHICH WAS DISPATCHED ON 16.1.12.WANT MY MONEY RS.5999. BACK IMMEDIATELY.

I HAVE PAID RS.5999 ON 16.1.12.THROUGH CREDIT CARD AGAINST YATRA TRAVEL PACK.AS IGATHERD FROM MS.RUCHIKA OF YOUR COMPANY THEY HAVE SENT WELCOME KIT BY AFLCOURIER ON 17.1.12.AS OF NOW THE CONSIGNMENT HAS BEEN MISSED BY THE AFLCOURIER.MS.RUCHIKA TOLD ME YOU ARE SENDING ME THE REPLACEMENT ON 6.3.12. AND SHE WILL GIVE ME DETAILS BY 5PM ON 6.3.12.SCINCE I WAS AT DELHI ON 6.3.12,I OFFERED HER TO COLLECT IT FROM YOUR OFFICE.SHE REFUSED TO GIVE YOUR OFFICE ADDRESS.WITH LOT OF DIFFICULTY I GOT YOUR ADRESS FROM AFL COURIER AND VISITED YOUR OFFICE ON 7.3.12. BUT YOUR OFFICE WAS CLOSED ON 7.3.12.UNDER THIS CIRCUMSTANSES I WOULD LIKE TO REFUND MY MONEY WITHOUT COMPLICATING THE ISSUE FURTHER WHICH WILL BE BENIFICIAL TO BOTH O[censored]S.

Dear Mr Shah,

We sincerely regret inconvenience this may have caused as this is most definitely not the level of service we aim to provide to our customers.Please be informed our team tried contacting you regarding your booking but were not able to reach you as your number was not reachable during your travel so we had to postpone your travel dates for the month of January. As per your requirement we have checked the availability for the new date as requested and there is a fare difference which need to be paid to the airline for the changes in the booking. Our team had called you regarding the same, but as you agreed not to amend the booking.

Should you require any further assistance, please call us on 1800 1029_ 900 or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

I booked a travel package for 4 adults from Mumbai to Dubai on 5 Jan. After having the discussion with the travel rep. the lady asked me to pay 20,000 INR as the bookign amount online thru Yatra portal. Since then I am trying to contact them desparately everyday and accordijg to them no room is available. They dont have a single bit of shame in taking my money and playing arund with it. If they are incapable in their job they shouldnt have taken money from me.

Being totally dependant the entire travel plan is getting screwed as i did not approach any other travel agent. Yatra has looted me of my confidence and trust besides money.

Regards
Rahul

Hi rdmukherji,

Please provide us your Yatra reference number, e-mail address & contact details to enable us to investigate further or you can directly share the details at http://dld.bz/Q6ba

Best Regards,

YatraCare

THIS is in reference to tickets book through yatra.com follow is the flight detials

Cancellation details

Yatra Reference Number [protected] .

Yatra Reference Number [protected] .

Yatra Reference Number [protected]



MY concern regarding refund are

yatra is claiming that as this tickets are booked under free flight offer which offers us base fare reduction in indigo airlines
is not refundable, non changable, and non canceble

i agreed to the norms of yatra.com and i duly respect them

let me hear the few answers from your side
1. first of all my interface with yatra is internet site called www.yatra.com, i had booked the tickets throgh it and cancelled through
it. on cancellation screen its clearly shown to me the amount i am eligible for refund, its ammounting to base fare reduction and cancellation charges applicable.
on this confirmation i cancelled the tickets. if anybody on this earth is saying that is a default interface and our software dont
understand the free tickets rule then its a voilation of internet money transaction protocol. when i press on my net banking account confirmation that i am
transfering this ammount to yatra.com its not a default interface. bank will deduct the money from my account for sure.
Pls respect the financial transaction protocol, it had taken years to develop it.

The interface SHOWS ME VERY CLERALY the calcumated amount that will get refund. after reading that i clicked to proceed.

after i click on confirm after a while i get mail that your money cannot be refunded.

When i called to customer care they told me that this ticktet is under offer so monet cannot be refunded

Please expain me following thigs:

Why this information is not displayed on the interface where i cancelled the tickets.

That page has information that i have done a free ticket because it gave me the amount deducted for promotional code,

if that information is given that time only the page would have give me that amount refund will be ZERO, but it gave me some figure after deductiog amounst like

200 yatra charges

600 airline cancellation charrge

600 promational code deduction.

Now i called yatra atleast 3 times expalning them , each time some diffrent reprensatitive will attend the call and i am expaling them all this things and they will tell they will revert back to me .

This is case of fraud as on time of bolling u will give me all terms n condition but in same yatra in time of cancellation it was given me amount that will be refunded . ITs a same yatra site then u should have give me amount zero in that interface , this is a fraud information given to me.

As i thought as this is also interface by yatra they are giving privelegde to customes who cancle through yatra, coz according to me in any financail transcation will not give me wrong calculation of money. THIS IS TOTALLY A FRAUD DONE.

2. secondly its yatra terms and condition that my number will not be shared with any body other than yatra. then why the indigo which
i assume is third party in all this transaction had called me about cancellation of flight. i want to know the reasons why yatra had
not taken care of informing me, via email or phone number about flight cancellation details, why i had been informed via third party. and
why this third party had reschudule the flight which is non changable, as per your terms and condition

3. thirdly as per your so called terms and condition the tickets booked under free flight offer are non changable and non cancellable and
thus non refundable. as this flight is non changable then via the third party called indigo airlines change the flight schedule.
this flight cannot be changable in any case as per your terms and condition.

if yatra is the sole authority to govern the flight regulation according to civil aviation rules proposed by govt. of india. Then
i request you to give me compensation



As per my knowledge any web interface should work according to industry protocols, its a total violation of norms if on web interface you
show some thing and on mail and on call you say another thing.

Pls let me know your concerns,

Dear Guest

We sincerely regret the inconvenience this may have caused as this is most definitely not the level of service we aim to provide to our customers.We have discussed this with the concerned team and have instructed them for an immediate refund with necessary deductions, & same has been processed on priority.

Should you need any further assistance, please do not hesitate to contact us. We look forward to keep assisting you at yatra.com.

Warm Regards
Team Yatra

Thankss a LOT yatra team... This really shows that YATRA care for customers..

Thanks Nitin! We hope you have received your refund. Please confirm if you can.

BTW, you can also talk to us any time you like: on Facebook, at http://www.facebook.com/Yatra and on Twitter at: https://twitter.com/YatraHolidays. Looking forward to servicing you in the future :)

Dear Sir,
I would like to inform you that online ticket booking is a big loop hole which every day crore of rupee online company are making by misguiding the consumer & consumer aren't aware of such fraud i would like to highlight.

Fraud company: yatra.com

Problem: I had booked 2 round trips from mumbai to goa on 17th aug 2011 to 19th aug 2011
due to some circumstance i had to reschedule the returning date from 19th to 18th of aug
Total amount of ticket 7841/-.


I had called up the call center they guided me to the cancellation of 19th aug ticket & they told me both the tickets are canceled and then,
they guided me to book 18th aug ticket at the point of cancellation i had told them what would be the amount of refunded they had mentioned 1800/- to 1900/- and only 1ticket has been cancelled instead of 2 ticket the amount got refunded on 20th of aug was 937.60/- and till i know if ticket are cancelled the tax amount has to be refunded not the base fare, now the company is giving an explanation that tax is refunded & not the fuel charge i would like to raise a question if a consumer have not received/ taken any kind of service why he should he be liable for fuel charge and service tax this is a very serious question because every day plenty of consumer are been fooled on the name of service tax. the time of call made to the call center is on 16th aug 2011 and 17:59

please highlight this topic I have attached the photo of the booking with the reference no.


awaiting for your reply,

with regards,
hiren jain

Dear Customer,
Thank you for contacting us at Yatra.com.
Please accept our sincere apologies for the inconvenience this may have caused. We request you to please provide us your contact number and booking reference number to enable us to look into this and resolve on priority.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com.
Best Regards,
Yatra Care

Please see this as urgent.
I had booked a ticket, reference number[protected], GAU- Delhi, for 20th Feb 2015 in name of Aaniv Saigal. the ticket was not confirmed and it was stated that refund will be given for Rs. 5, 157/-


I tried calling customer complaints but unfortunately none of your complaints number goes through. i then sent complaint through message.
I got a call later with all my booking details and they said said that they would refund the amount. they asked me for my debit card number and other details including the 3 D secure number which i gave. later i found they had made online purchases through my account.
the number from which i got a call was ---[protected]
First of all, kindly refund my money at the earliest
Secondly please see such sort of crime does not happen in future
i used to always book my ticket from yatra.com but henceforth i will never ever do so and have advised my friends to do the same.

Dear Team,

This side Vaibhav Sharma. I made one booking and half of the payment has alredy been done the saler name Jasvir Singh. Before making the payment he call me many time and properly reply on mail but after makeing the payment there is no response from jasvir side. I tried to call customer care but somebody told that i ill receive call back i told that please aggange call back from your seniour becuse you are not help me out he said you will receive call from Mr. PRITAM. but till now didnt recive any call from supervisor PRITAM. Yesterday also i called customer care and told to transfer the call to Mr PRITAM he put my call on hold for 15 mins and then he disconnect the call. is this the servce you guys are providing after taking the payment from guest. Tll now dint have update wether my bookin is done or not.. If i ill not recive call from you then i wiill take strick action against you guys.

Booking refrence no : YH1900171
Package : Singapore

Dear Mr. Sharma,

Greetings from Yatra.com!

Regret the inconvenience caused. We are looking into your query and would respond to you at the earliest . Request your patience in this interim.

Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com

Best Regards,
Yatra Care

Dear Mr. Sharma,

Greetings from Yatra.com!

Regret the inconvenience caused. Our team has contacted you and sent the details on your registered e-mail address with us. Hope your query has been resolved.

Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com

Best Regards,
Yatra Care

Hi i have booked a ticket from yatra.com with 28th of oct, with ref no
Yatra Reference No.: [protected].
i have also rescheduled my flight for one passenger to 2nd of Nov'10. But yatra cancelled the tickets of 28th of oct, due to which my both the tickets were cancelled. now they are not refunding the amount which i have paid for rescheduling.

Please help me out in this.

Dear sumitmca02,



We are extremely sorry for the inconvenience caused. We are looking into this matter & your query has been forwarded to the concerned department. We will respond back to you within 24 hours. Thank you for your patience. For immediate support, please call[protected]



Thanks,

YatraCare

Dear Customer,

We apologies for the delay in responding to your query. The refund on your booking has been processed on 28th October (Rs 5552) and the refund for the balance amount (Rs 310) has been processed on 11th November. The credit should appear in your account within the next day or two. We would request you to check with your bank regarding the same.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

Dear Customer,

Thank you for contacting us at Yatra.com

We truly apologize for the inconvenience you have faced in this regard.We have processed the refund for the reference # BMVVME from our end on 21st November 2011 for the amount of INR 1181.00. As this is a debit card transaction, the bank would take approx.7-8 working days to update this credit into your account.

Should you require any further assistance, please call us on 1800 1029_ 900 or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

helo sir
please return my money earlier
my reference no. is 424YJE
I am very poor guy.
I was borrowed this money from my friend.
I have to be refund him, he is asking me for money
PLEASE DO THE NEEDFUL
PLEASE SIR...

I also had the same problem. Yatra Travel Pack is engaging in this kind of practice .
Anybody who had this problem can contact me at [protected]@yahoo.com . Combined together we can take this issue to regulatory authorities so that nobody can engage in this kind of malpractice . Also we will be able to take concrete action against Yatra Travel Pack company.

Dear Customer,

Thank you for contacting us at Yatra.com.

We apologize for the inconvenience you have faced in this regard. We would request you to please share your contact e-mail and number to investigate further & assist you in this regard.

Should you require any further assistance, please write to [protected]@shiftthoughts.com

Best Regards,
Yatra Care

Please find my contact details below.

Name : Saikrishna
Mob : [protected]
Name who contacted me on behalf of Yatra.com : Dincy
Dincy has given customer care number [protected], which is not working.

Please provide your contact details, so that i can call you directly.

Hi Ashujain,

Can you please send Yatra Travel Pack company contact details.

Thanks...

I have received call from Yatra.com regarding Yatra Travel Pack worth of Rs.6618/-. so, I will be getting Vouchers for Domestic and international flights from Yatra.com amounting to Rs.14000/- . In addition I will also get some Hotel Booking Vouchers worth Rs.14000/-.

I accepted the deal only for flights booking and not very much interested in Hotel/Holidays booking.
I have given my complete details and amount was deducted immediately from my account, but i didn't receive any confirmation message from them, hence i conclude they have cheated me.

This means Yatra.com have systematically planned to fool people by telling them about great discounts – which in reality is complete eyewash.

I feel this should be brought to the notice of people. I am sure that there must be A Law that “no customer can be forced to accept the terms just by informing him telephonically” – there must be written document with terms which should be signed by a consumer.

I am a common man, I am not at all interest of this package. Please refund my money.

Regards

Saikrishna
Mumbai
[protected]

sir,
on 5th january, 2012, RS. 6617 had been debitted from my platinum rewards primary card, but till date i had not received any information regarding this travel pack, and i unaware that u people will
get the amount on the same day, without giving any travel pack benefits, i was cheated liberally at lost, please make sure that i get my money back, or other benefits as informed by your officials.awaiting your reply, please make some decision soon.

Dear Customer,

Thank you for contacting us at Yatra.com.

We apologize for the inconvenience you have faced in this regard. Our Customer Care Team would have contacted you. We hope they have been able to resolve your concerns. We have processed the full refund of INR 6617 on 02nd Jan through Demand Draft. We have also shared the Demand Draft details with you. We hope that you the received the same.

Should you require any further assistance, please call us on :[protected] or alternatively write to [protected]@shiftthoughts.com

Best Regards,
Yatra.com