Yatra Online / YatraTrip.in Complaints & Reviews

Dear Mrs Singh,

Thank you for contacting us at Yatra.com.

We truly apologise for the inconvenience faced by you.Omissions on our part, if any, have been completely unintentional. The team has been in contact with you regarding the above post, and we hope that a mutually acceptable agreement has been arrived upon. We have processed the refund for the amount of INR 19682.00 from our end for the booking reference # YT7513543. Besides we have also sent the email of two promo codes for your next flights bookings with Yatra.com.These codes are valid for a total discount of Rs. 1500 for two persons travel on either domestic or international flights (Rs. 750 each).

Once again, please do accept our apologies of the inconvenience faced by you. We do endeavor to provide the best standards of service to our customers and any exceptions are dealt with seriously. We assure you of our best services at all times, and hope to continue to service your travel requirements.

Best Regards
Yatra Care

I had asked for quotations for chardham Yatra, Online, started from 13.06.2019 from delhi by Yatra.com on 05.06.2021.

1.The company has sent email on my gmail account as [protected]@gmail.com, quoting package Rs. around 27000/. I agree for that and ask for payment link but it has mentioned Rs 40032/. for package.

2. Than I agreed for payment of Rs.40032/ & requested for payment link but it again modified to Rs. 49000/

3. Now I was feeling that company was forfeiting, mischievous and intentional hiding facts for monetary gains by befooling me.

4. Than I was again agreed for payments of Rs. 40032/ and request for sending payment link but amazingly this link was for payment Rs. 49500.

5. From 05.06.2019 to 08.06.2019, I was discussed this matter on phone of customer care of yatra.com continuously for hours but no satisfactory answers has been giving by company call centre.
6. As, I am patient of bipolar disorder and Repetitive obsessive disorder, hypertension, diabetes, High BP etc. so, you can imagine the degree of cruelty and harassment to a person who is suffererings by bp what effects his mental state from low to hight.

7. Yatra has started from delhi on 13.06.2019, but I have given a small space on seat in between luggages. I request to driver to sift luggage on carrier but he denied. I again call to custemer care, they whould see it but no arrangement was made ny company to me.

8. The driver was directly drived the car to rishikesh but itinerary provided to mention me clearly first & last day of package ii.e. 1 night stay at haridwar and are the charging rs. 9500/ but first day they are again & again cheating, bluffing indian citizen.

9. I have sent my problems grievances to company orally & by email.

10. My requirements was-

1. Change my innova vehicle to new group. Or
2. Change driver or
3. I do not want to go further without redressal of my grievances. I did not never say for cancellations with any grievance’. The company 's grievance, redressal & compliances system is the worst in my life. The company has lost potent customers due to inefficient, non- communicated, not well versed in knowledge yatra company products & communication

4. So lastly do all then otherwise refund my fares etc

11. And Company's call centre persons was totally rude, inhuman, irritating, hypertensive, cheater, bluffer, hiding the facts by asking, so many irrelevant, teasing, questions

12. Driver of vehicle totally denied in front of policemen of police station on 12.06.2019, to travel with me. Than I was retaliated for yatra employee.

13. The other yatri was 3 of a single family with one old lady.I has insisted to driver to shift the luggage to carrier but he again he has denied, I asked him that didn't excite me & use of abusive languages in front old lady. All yatri were well sitting including driver. But I are guffed in between luggage. Pictures are already sent.

14. So at rishikesh, on 14.6.19, driver with 3 other yatri left me in front of policeman in hotel, as fixed by yatra.com. Now I was hanged in-between indore and chardham.

15. T company Yatra.com refund the money ie. transferred money to my account except fare of vehicle from delhi to rishikesh & 1 night stay at Kaveri hotel at rishikesh.I am totally disillusioned, with feeling of cheating by company, suppressions, dereliction of duties, blatantly intentionally swallowed my money of hard labour.

16. So this is totally denial my consumer rights, violation of IPC, CrPC for cheating, giving misinformation for economic gains, mental harassment, cruelty to a patient, Unilateral decision without any reason, given orally or written, to me regarding the reason for cancellations so this is Audacious acts of violations of Human Fundamental Rights & Citizen Charter.

17. So I request you, plz. refund, transferred amount minus above mentioned two deductions to debit card of my self that is used for transsering money to yatra.com.Aftrer non-admission by Yatra.com company and and electronic commications between both representatitves and with others proofs and, that are against you, forcing my selfseft to go consumer’s court, Civil, and ciminal court for securing fundamental rights and in establishments

Anup Chaturvedi

Associate Professor

Govt. N.S.P Science College

Indore M.P.

yaatra — Non-refund

Hi am Kumudha, I booked airline tickets through yaatra from Delhi to chennai, I cancelled the ticket before 4 hours.The yaatra has to refund Rs. 16, 455 to me, today is the 75day, till now i didnt get the refund amount.The people in chennai branch of yaatra are saying that we got amount from the airlines and we processed everything and sent to the Newdelhi headoffice of yaatra, and they are not sure why its getting delayed.Help me to get my refund amount asap.

Dear Mr. Kumar,

Greetings from yatra.com

This is with reference under Yatra Booking Reference Number: YT6481000 regarding your refund amount that is not reflecting into your a/c till date. As we have cross check with our refund team and they have provided the transaction details of your refund. We have also sent the refund ARN number for your booking to your email address which we have received from the Bank.

We would like to thank you for your patience and cooperation. We look forward to booking your travel again

If you have any other query, please contact our 24x7 Customer Care Helpline at 1800_1029_900.

You can also write to [protected]@yatra.com or just reply to this e mail. Note: Please do not change the subject line while replying.

Warm regards,
Yatra Team

Brother i am under the same situation with YATRA... Did they manage to refund your money ??

THIS is in reference to tickets book through yatra.com follow is the flight detials

Cancellation details

Yatra Reference Number [protected] .

Yatra Reference Number [protected] .

Yatra Reference Number [protected]



MY concern regarding refund are

yatra is claiming that as this tickets are booked under free flight offer which offers us base fare reduction in indigo airlines
is not refundable, non changable, and non canceble

i agreed to the norms of yatra.com and i duly respect them

let me hear the few answers from your side
1. first of all my interface with yatra is internet site called www.yatra.com, i had booked the tickets throgh it and cancelled through
it. on cancellation screen its clearly shown to me the amount i am eligible for refund, its ammounting to base fare reduction and cancellation charges applicable.
on this confirmation i cancelled the tickets. if anybody on this earth is saying that is a default interface and our software dont
understand the free tickets rule then its a voilation of internet money transaction protocol. when i press on my net banking account confirmation that i am
transfering this ammount to yatra.com its not a default interface. bank will deduct the money from my account for sure.
Pls respect the financial transaction protocol, it had taken years to develop it.

The interface SHOWS ME VERY CLERALY the calcumated amount that will get refund. after reading that i clicked to proceed.

after i click on confirm after a while i get mail that your money cannot be refunded.

When i called to customer care they told me that this ticktet is under offer so monet cannot be refunded

Please expain me following thigs:

Why this information is not displayed on the interface where i cancelled the tickets.

That page has information that i have done a free ticket because it gave me the amount deducted for promotional code,

if that information is given that time only the page would have give me that amount refund will be ZERO, but it gave me some figure after deductiog amounst like

200 yatra charges

600 airline cancellation charrge

600 promational code deduction.

Now i called yatra atleast 3 times expalning them , each time some diffrent reprensatitive will attend the call and i am expaling them all this things and they will tell they will revert back to me .

This is case of fraud as on time of bolling u will give me all terms n condition but in same yatra in time of cancellation it was given me amount that will be refunded . ITs a same yatra site then u should have give me amount zero in that interface , this is a fraud information given to me.

As i thought as this is also interface by yatra they are giving privelegde to customes who cancle through yatra, coz according to me in any financail transcation will not give me wrong calculation of money. THIS IS TOTALLY A FRAUD DONE.

2. secondly its yatra terms and condition that my number will not be shared with any body other than yatra. then why the indigo which
i assume is third party in all this transaction had called me about cancellation of flight. i want to know the reasons why yatra had
not taken care of informing me, via email or phone number about flight cancellation details, why i had been informed via third party. and
why this third party had reschudule the flight which is non changable, as per your terms and condition

3. thirdly as per your so called terms and condition the tickets booked under free flight offer are non changable and non cancellable and
thus non refundable. as this flight is non changable then via the third party called indigo airlines change the flight schedule.
this flight cannot be changable in any case as per your terms and condition.

if yatra is the sole authority to govern the flight regulation according to civil aviation rules proposed by govt. of india. Then
i request you to give me either compensation as per your comviniance

1. Arrange the same indigo flight, from raipur to bangalore on 12 of march, as i had no concerns with indigo, i dont know whats there
terms and condition either, i know only one things that this flight is non changable as this is free flight offer. if yatra takes the
responsibility of my booking and it governs my cancellation refunds then it should also arrange the alternative arrangement.

2. compensate me with equavelent fare which equals to full fare on 12 march with any airlines travelling from raipur to bangalore, i will
refer the yatra.com fares for the same on the commencing date.

3. compensate me the amount of time i had invested in talking to your call center executive, its nearly equavalent to 4 working days
as per my company regulations and prevailing terms and condition it will aproximately come around to 1 lakh INR. (i will submit the
duly terms and condition for this)

4. compansate me with the false information given on www.yatra.com while cancellation of tickets, its a total voilation of internet
money transaction, and its a violation of norms proposed by verisign signatory authority. its a matter of frogery and a criminal offence.

5. pls. dont refund me any thing related to cancellation of above tickets, becouse it will voilate the terms and condition of yatra.com


As per my knowledge any web interface should work according to industry protocols, its a total violation of norms if on web interface you
show some thing and on mail and on call you say another thing.

Pls let me know your concerns,

Dear Guest

We wish to confirm that our team has contacted you and had processed the refund against all three tickets.
Should you need any further assistance, please do not hesitate to contact us.

Regards
Yatra

Dear Mr Mandal,

Thank you for contacting us at Yatra.com.

We apologize for the inconvenience caused and please be assured this is most definitely not the quality of service we aim to provide our customers. Please be informed that we have processed full refund from our end on 5th December 2011. As this is a bank transfer transaction, the bank would take approx.7-8 working days to update this credit into your account.

Should you require any further assistance, please call us on 1800 1029_ 900 or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

Dear Customer,

Greetings of the day from yatra.com

We regret the delay in responding to your post on the forum & the inconvenience this may have caused you. Our team has been in contact with you on the above post & we hope they were able to resolve your concerns. As communicated by our team your hotel booking is confirmed in an alternative property and the vouchers have been e-mailed to you.

Should you require any further assistance, please call us on[protected] /[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

we have not received money for the cancelled tickets amount 32000 for rail and flights [protected]@rediffmail.com TALLURU PUNNARAO

Dear Customer,

Greetings of the day from Yatra.com.

We regret the inconvenience this may have caused you. Would request you to please share your contact details so we can check & assist you further on this.

Best Regards,
Yatra Care

Yatra Travel Pack — NOT RECIEVED THE CONSIGNMENT WHICH WAS DISPATCHED ON 16.1.12.WANT MY MONEY RS.5999. BACK IMMEDIATELY.

I HAVE PAID RS.5999 ON 16.1.12.THROUGH CREDIT CARD AGAINST YATRA TRAVEL PACK.AS IGATHERD FROM MS.RUCHIKA OF YOUR COMPANY THEY HAVE SENT WELCOME KIT BY AFLCOURIER ON 17.1.12.AS OF NOW THE CONSIGNMENT HAS BEEN MISSED BY THE AFLCOURIER.MS.RUCHIKA TOLD ME YOU ARE SENDING ME THE REPLACEMENT ON 6.3.12. AND SHE WILL GIVE ME DETAILS BY 5PM ON 6.3.12.SCINCE I WAS AT DELHI ON 6.3.12,I OFFERED HER TO COLLECT IT FROM YOUR OFFICE.SHE REFUSED TO GIVE YOUR OFFICE ADDRESS.WITH LOT OF DIFFICULTY I GOT YOUR ADRESS FROM AFL COURIER AND VISITED YOUR OFFICE ON 7.3.12. BUT YOUR OFFICE WAS CLOSED ON 7.3.12.UNDER THIS CIRCUMSTANSES I WOULD LIKE TO REFUND MY MONEY WITHOUT COMPLICATING THE ISSUE FURTHER WHICH WILL BE BENIFICIAL TO BOTH O[censored]S.

Dear Mr Shah,

We sincerely regret inconvenience this may have caused as this is most definitely not the level of service we aim to provide to our customers.Please be informed our team tried contacting you regarding your booking but were not able to reach you as your number was not reachable during your travel so we had to postpone your travel dates for the month of January. As per your requirement we have checked the availability for the new date as requested and there is a fare difference which need to be paid to the airline for the changes in the booking. Our team had called you regarding the same, but as you agreed not to amend the booking.

Should you require any further assistance, please call us on 1800 1029_ 900 or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

I booked a travel package for 4 adults from Mumbai to Dubai on 5 Jan. After having the discussion with the travel rep. the lady asked me to pay 20,000 INR as the bookign amount online thru Yatra portal. Since then I am trying to contact them desparately everyday and accordijg to them no room is available. They dont have a single bit of shame in taking my money and playing arund with it. If they are incapable in their job they shouldnt have taken money from me.

Being totally dependant the entire travel plan is getting screwed as i did not approach any other travel agent. Yatra has looted me of my confidence and trust besides money.

Regards
Rahul

Hi rdmukherji,

Please provide us your Yatra reference number, e-mail address & contact details to enable us to investigate further or you can directly share the details at http://dld.bz/Q6ba

Best Regards,

YatraCare

THIS is in reference to tickets book through yatra.com follow is the flight detials

Cancellation details

Yatra Reference Number [protected] .

Yatra Reference Number [protected] .

Yatra Reference Number [protected]



MY concern regarding refund are

yatra is claiming that as this tickets are booked under free flight offer which offers us base fare reduction in indigo airlines
is not refundable, non changable, and non canceble

i agreed to the norms of yatra.com and i duly respect them

let me hear the few answers from your side
1. first of all my interface with yatra is internet site called www.yatra.com, i had booked the tickets throgh it and cancelled through
it. on cancellation screen its clearly shown to me the amount i am eligible for refund, its ammounting to base fare reduction and cancellation charges applicable.
on this confirmation i cancelled the tickets. if anybody on this earth is saying that is a default interface and our software dont
understand the free tickets rule then its a voilation of internet money transaction protocol. when i press on my net banking account confirmation that i am
transfering this ammount to yatra.com its not a default interface. bank will deduct the money from my account for sure.
Pls respect the financial transaction protocol, it had taken years to develop it.

The interface SHOWS ME VERY CLERALY the calcumated amount that will get refund. after reading that i clicked to proceed.

after i click on confirm after a while i get mail that your money cannot be refunded.

When i called to customer care they told me that this ticktet is under offer so monet cannot be refunded

Please expain me following thigs:

Why this information is not displayed on the interface where i cancelled the tickets.

That page has information that i have done a free ticket because it gave me the amount deducted for promotional code,

if that information is given that time only the page would have give me that amount refund will be ZERO, but it gave me some figure after deductiog amounst like

200 yatra charges

600 airline cancellation charrge

600 promational code deduction.

Now i called yatra atleast 3 times expalning them , each time some diffrent reprensatitive will attend the call and i am expaling them all this things and they will tell they will revert back to me .

This is case of fraud as on time of bolling u will give me all terms n condition but in same yatra in time of cancellation it was given me amount that will be refunded . ITs a same yatra site then u should have give me amount zero in that interface , this is a fraud information given to me.

As i thought as this is also interface by yatra they are giving privelegde to customes who cancle through yatra, coz according to me in any financail transcation will not give me wrong calculation of money. THIS IS TOTALLY A FRAUD DONE.

2. secondly its yatra terms and condition that my number will not be shared with any body other than yatra. then why the indigo which
i assume is third party in all this transaction had called me about cancellation of flight. i want to know the reasons why yatra had
not taken care of informing me, via email or phone number about flight cancellation details, why i had been informed via third party. and
why this third party had reschudule the flight which is non changable, as per your terms and condition

3. thirdly as per your so called terms and condition the tickets booked under free flight offer are non changable and non cancellable and
thus non refundable. as this flight is non changable then via the third party called indigo airlines change the flight schedule.
this flight cannot be changable in any case as per your terms and condition.

if yatra is the sole authority to govern the flight regulation according to civil aviation rules proposed by govt. of india. Then
i request you to give me compensation



As per my knowledge any web interface should work according to industry protocols, its a total violation of norms if on web interface you
show some thing and on mail and on call you say another thing.

Pls let me know your concerns,

Dear Guest

We sincerely regret the inconvenience this may have caused as this is most definitely not the level of service we aim to provide to our customers.We have discussed this with the concerned team and have instructed them for an immediate refund with necessary deductions, & same has been processed on priority.

Should you need any further assistance, please do not hesitate to contact us. We look forward to keep assisting you at yatra.com.

Warm Regards
Team Yatra

Thankss a LOT yatra team... This really shows that YATRA care for customers..

Thanks Nitin! We hope you have received your refund. Please confirm if you can.

BTW, you can also talk to us any time you like: on Facebook, at http://www.facebook.com/Yatra and on Twitter at: https://twitter.com/YatraHolidays. Looking forward to servicing you in the future :)

Dear Sir,
I would like to inform you that online ticket booking is a big loop hole which every day crore of rupee online company are making by misguiding the consumer & consumer aren't aware of such fraud i would like to highlight.

Fraud company: yatra.com

Problem: I had booked 2 round trips from mumbai to goa on 17th aug 2011 to 19th aug 2011
due to some circumstance i had to reschedule the returning date from 19th to 18th of aug
Total amount of ticket 7841/-.


I had called up the call center they guided me to the cancellation of 19th aug ticket & they told me both the tickets are canceled and then,
they guided me to book 18th aug ticket at the point of cancellation i had told them what would be the amount of refunded they had mentioned 1800/- to 1900/- and only 1ticket has been cancelled instead of 2 ticket the amount got refunded on 20th of aug was 937.60/- and till i know if ticket are cancelled the tax amount has to be refunded not the base fare, now the company is giving an explanation that tax is refunded & not the fuel charge i would like to raise a question if a consumer have not received/ taken any kind of service why he should he be liable for fuel charge and service tax this is a very serious question because every day plenty of consumer are been fooled on the name of service tax. the time of call made to the call center is on 16th aug 2011 and 17:59

please highlight this topic I have attached the photo of the booking with the reference no.


awaiting for your reply,

with regards,
hiren jain

Dear Customer,
Thank you for contacting us at Yatra.com.
Please accept our sincere apologies for the inconvenience this may have caused. We request you to please provide us your contact number and booking reference number to enable us to look into this and resolve on priority.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com.
Best Regards,
Yatra Care

Please see this as urgent.
I had booked a ticket, reference number[protected], GAU- Delhi, for 20th Feb 2015 in name of Aaniv Saigal. the ticket was not confirmed and it was stated that refund will be given for Rs. 5, 157/-


I tried calling customer complaints but unfortunately none of your complaints number goes through. i then sent complaint through message.
I got a call later with all my booking details and they said said that they would refund the amount. they asked me for my debit card number and other details including the 3 D secure number which i gave. later i found they had made online purchases through my account.
the number from which i got a call was ---[protected]
First of all, kindly refund my money at the earliest
Secondly please see such sort of crime does not happen in future
i used to always book my ticket from yatra.com but henceforth i will never ever do so and have advised my friends to do the same.

Dear Team,

This side Vaibhav Sharma. I made one booking and half of the payment has alredy been done the saler name Jasvir Singh. Before making the payment he call me many time and properly reply on mail but after makeing the payment there is no response from jasvir side. I tried to call customer care but somebody told that i ill receive call back i told that please aggange call back from your seniour becuse you are not help me out he said you will receive call from Mr. PRITAM. but till now didnt recive any call from supervisor PRITAM. Yesterday also i called customer care and told to transfer the call to Mr PRITAM he put my call on hold for 15 mins and then he disconnect the call. is this the servce you guys are providing after taking the payment from guest. Tll now dint have update wether my bookin is done or not.. If i ill not recive call from you then i wiill take strick action against you guys.

Booking refrence no : YH1900171
Package : Singapore

Dear Mr. Sharma,

Greetings from Yatra.com!

Regret the inconvenience caused. We are looking into your query and would respond to you at the earliest . Request your patience in this interim.

Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com

Best Regards,
Yatra Care

Dear Mr. Sharma,

Greetings from Yatra.com!

Regret the inconvenience caused. Our team has contacted you and sent the details on your registered e-mail address with us. Hope your query has been resolved.

Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com

Best Regards,
Yatra Care

Hi i have booked a ticket from yatra.com with 28th of oct, with ref no
Yatra Reference No.: [protected].
i have also rescheduled my flight for one passenger to 2nd of Nov'10. But yatra cancelled the tickets of 28th of oct, due to which my both the tickets were cancelled. now they are not refunding the amount which i have paid for rescheduling.

Please help me out in this.

Dear sumitmca02,



We are extremely sorry for the inconvenience caused. We are looking into this matter & your query has been forwarded to the concerned department. We will respond back to you within 24 hours. Thank you for your patience. For immediate support, please call[protected]



Thanks,

YatraCare

Dear Customer,

We apologies for the delay in responding to your query. The refund on your booking has been processed on 28th October (Rs 5552) and the refund for the balance amount (Rs 310) has been processed on 11th November. The credit should appear in your account within the next day or two. We would request you to check with your bank regarding the same.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

Dear Customer,

Thank you for contacting us at Yatra.com

We truly apologize for the inconvenience you have faced in this regard.We have processed the refund for the reference # BMVVME from our end on 21st November 2011 for the amount of INR 1181.00. As this is a debit card transaction, the bank would take approx.7-8 working days to update this credit into your account.

Should you require any further assistance, please call us on 1800 1029_ 900 or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

helo sir
please return my money earlier
my reference no. is 424YJE
I am very poor guy.
I was borrowed this money from my friend.
I have to be refund him, he is asking me for money
PLEASE DO THE NEEDFUL
PLEASE SIR...

I also had the same problem. Yatra Travel Pack is engaging in this kind of practice .
Anybody who had this problem can contact me at [protected]@yahoo.com . Combined together we can take this issue to regulatory authorities so that nobody can engage in this kind of malpractice . Also we will be able to take concrete action against Yatra Travel Pack company.

Dear Customer,

Thank you for contacting us at Yatra.com.

We apologize for the inconvenience you have faced in this regard. We would request you to please share your contact e-mail and number to investigate further & assist you in this regard.

Should you require any further assistance, please write to [protected]@shiftthoughts.com

Best Regards,
Yatra Care

Please find my contact details below.

Name : Saikrishna
Mob : [protected]
Name who contacted me on behalf of Yatra.com : Dincy
Dincy has given customer care number [protected], which is not working.

Please provide your contact details, so that i can call you directly.

Hi Ashujain,

Can you please send Yatra Travel Pack company contact details.

Thanks...

I have received call from Yatra.com regarding Yatra Travel Pack worth of Rs.6618/-. so, I will be getting Vouchers for Domestic and international flights from Yatra.com amounting to Rs.14000/- . In addition I will also get some Hotel Booking Vouchers worth Rs.14000/-.

I accepted the deal only for flights booking and not very much interested in Hotel/Holidays booking.
I have given my complete details and amount was deducted immediately from my account, but i didn't receive any confirmation message from them, hence i conclude they have cheated me.

This means Yatra.com have systematically planned to fool people by telling them about great discounts – which in reality is complete eyewash.

I feel this should be brought to the notice of people. I am sure that there must be A Law that “no customer can be forced to accept the terms just by informing him telephonically” – there must be written document with terms which should be signed by a consumer.

I am a common man, I am not at all interest of this package. Please refund my money.

Regards

Saikrishna
Mumbai
[protected]

sir,
on 5th january, 2012, RS. 6617 had been debitted from my platinum rewards primary card, but till date i had not received any information regarding this travel pack, and i unaware that u people will
get the amount on the same day, without giving any travel pack benefits, i was cheated liberally at lost, please make sure that i get my money back, or other benefits as informed by your officials.awaiting your reply, please make some decision soon.

Dear Customer,

Thank you for contacting us at Yatra.com.

We apologize for the inconvenience you have faced in this regard. Our Customer Care Team would have contacted you. We hope they have been able to resolve your concerns. We have processed the full refund of INR 6617 on 02nd Jan through Demand Draft. We have also shared the Demand Draft details with you. We hope that you the received the same.

Should you require any further assistance, please call us on :[protected] or alternatively write to [protected]@shiftthoughts.com

Best Regards,
Yatra.com

Dear Mr Manitripathi,

Thank you for contacting us at Yatra.com.

We truly apologize for the inconvenience you have faced in this regard.We have processed the refund for the reference # YT8182142 from our end on 15th November 2011 for the amount of INR 4568.00. We have also sent the refund transaction details to your email address for your reference.Request you to check with your Bank for the credit amount.


Should you require any further assistance, please call us on 1800 1029_ 900 or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

dont misguide

Dear Ashok,

Please provide us your name, contact details and email address so that we can look into that matter can give you the reasonable solution.


Thanks
Yatra Care.

Dear Customer,

Thank you for taking the time to share your feedback with us.

Request you to share with us your full name, contact details and email address to enable us to investigate this case and respond to you. Please send these details to us at [protected]@yatra.com

Assuring you for our best services at all times

Best Regards
Yatra Care

Hello C S Ashok Kumar,

I hope that the travel agency must have resolved your query but for the future bookings, i would highly recommend you to not call them, as stated above by the travel agency care team, email them. Always whenever you use any travel agency pre/post sales ensure it is all via email.

I understand it is not as fast as over the phone but trust me it is more effective and they all take it very seriously and on priority.

Regards
Master In Travel

Yatra.com — unconfirmed booking and waiting for refund

Hi,

I am also in the same boat as other complainant for yatra.com, after confirming the amount for the international ticket after the discount on email i was told to go to Mumbai lounge at Santacruz to pay by debit card and i did so, my amount was immediately debited but late in the evening i was given a call and said that the discount amount given to you was a miscommunication and you will have to pay additional Rs 1450 to get the ticket otherwise we will process for the refund which will take around 4-5 days after stressing she told i will try to get it in 3 days, now 2 days has passed just waiting for tomorrow. but after reading about so many complaint against yatra.com on your website i am concern that i also doesn't have to keeping waiting for the refund.
I think they are using the our funds for their own purpose otherwise like accepting the payment they should immediate refund the payment.
Yes we should let our friends know about such fraud and stop them from booking at yatra.com.

khalid

Dear Customer,
Thank you for contacting us at Yatra.com.
Please accept our sincere apologies for the inconvenience this may have caused. We request you to please provide us your contact number and booking reference number to enable us to look into this and resolve on priority.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com.
Best Regards,
Yatra Care

Dear Mr Prakash,

Thank you for contacting us at Yatra.com.

We apologize for the inconvenience faced by you. We have processed the refund for the above transaction from our end on 31st October 2011. As this is a credit card transaction, the bank would take approx.3-4 working days to update this credit into your account.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

Dear Customer,

Thank you for contacting us at Yatra.com.
We apologize for the inconvenience you have faced in this regard. We have processed the refund post which the bank will take approx 2-3 working days in order to reflect the amount in your account. We do endeavor to provide the best standard of service to our customers and any exceptions are dealt seriously.

Best Regards,
Yatra Care

Sir, Till today i.i on 21.11.2011( Now One month is completing) your good office had not been taken refund action of the above amount.I, therefore, once again request you that please look in to the matter seriously and act accordingly.Otherwise I will have to think over on the other angle to this complaint.

I am under psychological pressure and getting metal tension for which you will be liable for any consequences happened in future pl note.

ARJUN SARWADE
DT:21.11.2011,
AURANGABAD

Dear Customer,

Thank you for contacting us at Yatra.com.

We truly apologize for the inconvenience you have faced in this regard.Our Customer Care Team would have contacted you regarding your above query.Please be informed that the refund for the reference # YT6751027 has already been processed from our end on 30th May 2011 for the amount of INR 1513. Request you to check with your Bank regarding the same. We have sent the refund transaction details to your email address to trace the same with your Bank. Incase the amount is not traceable then request you to provide the bank statement dated from 30 May 2011 till 31 July 2011 statement in PDF fromat or screen shot on [protected]@yatra.com to enable us to verify the credit.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

Dear Customer,
Greetings of the day from yatra.com

Our team would have contacted you on the above query and we hope they have been able to resolve your concerns pertaining to refund. As communicated to our team the refund has reflected in your other card which you transacted online. We hope this helps resolve your query.
We assure you of our best services at all times, and hope to continue to service your travel requirements.
Best Regards
Yatra Care

Dear Customer,

Thank you for writing to us!

We regret the inconvenience this may have caused. Our Customer Care Team would have contacted you regarding your above query. Please be informed that all the Terms & Conditions were explained to you on the call and it was only after your consent the amount has been debited from your account. As per the Terms & Conditions of the offer this promotion is non-refundable.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards,

Yatra Care

I booked a hotel room in Chennai through Yatra.com for 6th May, 2008 with Silk Corporate Residences. Yatra.com debited my credit card and confirmed my booking with this hotel. This was when my troubles started.

On Apr 29th, I called up this hotel to note down the directions to reach there. That was when I got the shock of my life. I was told by the company that they have no rooms and they had informed so to Yatra, but they had still continued booking with the hotel. I was confirmed this by one Mr. Vikram, proprietor of Silk Corporate Residences. Yatra's support and call center numbers never work. Luckily, I got the number of one Gagandeep, Yatra representative at Chennai, and told him about the booking. He reverted back with alternative offers, all of which were either very expensive or not in the place of my choice. In stead, I urged him to process the refund since I was anyway not getting the product promised by them.

I was assured by Gagandeep first and later by one Naveen Bazaz that my refund would be processed in 2-3 working days. It is already third week, but I have not recieved the refund credit on my card. A couple of call backs to Gagandeep only resulted in empty promises. Now they have stopped taking my phone calls. I am sure that I may not even get the refund unless I take the legal way.

Hi

I am totally Agree with it.

I have also booked the flight. I have not received the refund amount yet. After 15days also. Every day their Customer care is responding the it will take 1 more day and more days.

I Never like to book any more ticket for yatra.com.
They have the worst service and No response also.

Thanks

I agree, these guys suck big time!! Never purchase from these people..

Dear Ms Shweta,

Thank you for contacting us at Yatra.com.

We apologize for the inconvenience faced by you. We have processed the refund for the above transaction from our end on 10th September 2011 for the amount of INR 1016.00. We have sent the refund transaction details for the same to your email address for your reference. Please provide the details to your Bank inorder to trace the transaction.

If you require any further assistance, please do not hesitate to contact us at [protected]@yatra.com. A Yatra Representative will be happy to assist you.

Best Regards,
Yatra Care

Dear Customer,

Thank you for contacting us at Yatra.com.
We apologize for the inconvenience you have faced in this regard. Plaese be informed that we have processed the refund for reference number 3YXUZE for INR 1016 on 10th Sep. For your records we have sent the refund transaction details on your registered email address with us. We would request you to get in touch with your bank for the credit amount.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards,

Yatra Care

MY TRAIN GOT CANCELLED ON 24DEC 2011'. I STILL HAVE NOT RECEIVED MY REFUND. YATRA.COM IS NOT READY TO TALK ON PHONE OR IN PERSON ON THIS ISSUE. I MAIL TO THEM EVERY SECOND DAY. ALL THEY SAY IS THAT WE WILL GET BACK TO YOU. BUT IT HAS BEEN MORE THAN 3 MONTHS, WITH NO PROPER ANSWER. I DON'T KNOW IF I WILL GET BACK THE SOME OF RS 6000/- OR NOT.
MY YATRA REFERENCE NO. IS S1QWQE. PLEASE HELP ME. IF I GO TO COURT I WILL BE SPENDING MORE TIME,MONEY AND ENERGY THAN I WHAT I HAVE TO TAKE. SO PLEASE PLEASE PLEASE HELP ME OUT. THIS AMOUNT OF MONEY MEANS A LOT TO ME.

I TOTALLY AGREE. WE WANT OUR MONEY BACK. THIS COMPANY NEEDS TO MEND ITS WAYS OR SHUT DOWN.

hi there, i have booked a ticket in 11 feb and cancelled on 17 feb but till now no refund has been credited. yatra.com is fraud.

I had booked a airindia return flight from Allahabad to Delhi (12 Nov 14) with ref no. [protected] from yatra.com which had been cancelled by the airline. I am frequently asking for refund from yatra.com to refund but are not listening & even do not bother to reply to my mails. It is almost 2 & half months now. Should I lodge a FIR for forgery against yatra.com

Tapas GhoshGhosh
Allahabad
[protected]
[protected]@gmail. com

Ref No. YT 14678192
With ref to the above ref number and attached file, my account was debited for Rs 3906 and my net got disconnected . Immediately i got a call from your customer care saying this is a soft transaction which has happened and you will get a refund within 24 hrs and then he guided me to make a payment and i payed with my credit card. Now it is more than 96 hours and my cash is yet to be credited in my account. Now when i call your customer care they say you need more 48 hrs to check with the bank. .