Yatra Online / YatraTrip.in Complaints & Reviews

I have booked a Honeymoon package from Yatra for andaman with reference id - 8798884 and specifically asked for 4 star hotel and the final plan was fixed between me and agent( Amit Anand) and i had done all advance payment but it was so ridiculous and irritating that after reaching Port blair Airport we come to know that some other low class hotel was booked for us and it took 3-4 hrs to disucss with local agents there and we were standing all time on raod side and after lot of discussion agent provided us a resort that is 30 kn away from city which made all our tour so tiresome and also our first day and all holiday mood was completely spoiled and we had no time to go anywhere on first day.

Also whole iteranary provided by Yatra is disturbed and changed without our concern by local agent there and they made their own iteranary and shifted all programs according to their choice.

Also when i complained them they misbehaved and said that they will get the package cancelled.

This is worst package i ever had and would never suggest anybody to go with Yatra .

Also i need my money refund for all the cheating and harrassment done on the first day of my package which spoiled all my mood and first day time, also the hotel booked was not upto the mark of hotel which has been booked and payment has been taken.

I never thought that such reputed organisation would do such blunders and got to know that it only has name and does not know what does hospitality and tourism industry means.


Br//
Ranjeet

Sir,


Two weeks before the peple from Yatra group contacted me through phone they toled they offer some discount vouchers and asked my credit card number for some verification purpose but on February 17, 2012 from my credit card amount of Rs.6067 was debited from Yatra elite programme NewDelhi without my knowledge and acceptence.
Please take necessary action to refund this amount to me at your earliest.

This complaint is regarding Yatra Booking YT 8653351 Instead of paying such a hefty amount to yatra I was asked to pay on the very first day of our trip at hotel casino in cochin although yatra has confirmed the bookings on my name by floating vouchers to my mail id but on my arrival hotel authorities told me that neither they have bookings on my name nor they have received any intimation or payment from yatra after arguing for about an hour with yatra agents, hotel authorities permitted us to stay that night but in the morning during checkout they asked us to pay the room rent as yatra did not pay them anything so I had to pay in the end to get out of the embarrassing situation yatra has put us.Now It`s been 20 days since I paid to the hotel but still yatra has not returned my money back to me, everytime I call them they say it`s in processing and will be back in 2 or 3 day time and till day no refund has been made by yatra. It was my first trip with yatra and they have made sure that it remains my last with yatra.

Regards
Hemant Singh

Hi,


I am Amit Khurana. I had booked flight ticket from yatra.com website on 28-Jan-2012 (from bangalore to Delhi). due to some technical prob on yatra's website the ticket got 'unconfirmed' (accepted by Yatra's customer care person) and promised me refund the full amount Rs. 4772/- (I have proof of same on email).

The details are:
Booking Reference Number:8791673
Date cancelled on:1/30/2012 10:10:21 AM

Now they have refund the only Rs 4272/-. When i am trying to reach them they are not replying me back at all.

Its not only a loss of 500/- to me but also its a breach of trust between service provider and customer.

i have received a call from yatra.com.they sad me we will send you discount vochers of domestic and international flights tickets and hotels free of cost.coz you are our costumer.(i was purchased flights tickets from yatra.com)now in my c.card statement show Rs. 6067/- in the name of yatra elite programe.i dnt know hws yatra .com take this money and hws my hdfc bank transfer money with out my permission..

kindly check what your cstomer support response to me , that have spelling errors , i think that yata employees dont know how written english ,

Dear Mr. Kapil,


Greetings from Yatra.com


This is with the reference to your mail,kindly specify your quey detail and provide us your Yatra booking reference so we can assist you accordingly.

If you require further assistance, please contact to us at [protected]@yatra.com. A Yatra representative will be happy to help you.

Dear Sir / Madam

I tried to lodge a complaint on yatra.com...but every time I try to send it..its says........(Oops! You seem to have caught us in the middle of an upgrade!)...after trying for no.of times,I changed the category in the drop down menu....(instead of complaint ,I selected feedback...and I was successful in sending it)........its so funny and frustrating that a customer cannot send a complaint on yatra.com website,where as he can give a feedback in the middle o[censored]pgrade.........who are they fooling...no one but themselves....because in no time they will lose their customers....one among them is me..as I am bringing this fraud in everyone's notice and informing everyone on the social sites regarding this...

thanks for such a great service

Dear Sir /Madam,
This is my first air ticket booking (yatra reference no.[protected]..date of booking 10th feb 2012) through yatra.com and the worst experience....I booked a ticket under yatra super saver scheme and packed my bags ,only to know after three hours,that my booking hasn't been made,I called the customer care and after some 15 minutes of waiting I get to know,that for some random reason I haven't got a ticket and they will return the amount to my card.

Now my questions are........

Is this the way yatra behaves with their customer,why didn't they informed me about it (via mail or phone call),what were they waiting for,that I should reach the airport in the morning and figure out about my ticket.

Okey you are returning full amount without deducting anything (I assume),but the amount will reach me in 5-6 working days,and for your fault I will be paying an interest on my card.

Last ,if you don't have seats under super saver scheme,why the hell are you still flashing it on your website...why don't you just remove it...so that someone else doesn't get conned by you people.

Much thanks in advance

I had booked tickets from yantra.com on the 6th of February 2012 from Mumbai-udaipur-Mumbai. They debited my account for both the journeys. However, they failed to book my Mumbai-Udaipur ticket and hence I could not travel to udaipur and naturally therefore there was no reason for me to have the return ticket back from udaipur to Mumbai.

Inspire of the fact that they could arrange for my travel and the cancellation of booking was purely on their part I was told that Rs.800 would be deducted as 'cancellation charge' when infant the cancellation was from their end.

This is nothing but an easy way to deny passengers their tickets and also deduct charges by cheating. If they are unable to book tickets they should not accept the booking in the first place.

Such pathetic treatment to consumers under the light of their 'customer is king' motto.

If you could look into the same.

Yantra booking Id no - [protected]
Passenger name - Saroj Mutha
Travel - Mumbai Udaipur (5 Feb)
Return - udaipur Mumbai (6 Feb)


Thanks.

Dear Sir I booked three rail tkts from yatra .comon dated 06.02.2012,booking references r DOQJWE,3YOJWE,S1DJWE,
These r unconfirmed tkts as shown on yatra.com site .imade complaint to yatra .com complaint id but still no action has been taken.
Pls resolve it

Mnaoj Kumar Pandey
[protected]
[protected]@rediffmail.com

respected sir,
i have tried register my shubh yatra rail card for 3times on 02/02/2012 online... every time processed was failed due to some reasons.. the amount deduct from my account was 556 for three times. total amount 1668.. but still now i have not received my paid amount in my account which is refundable at same time...
so sir, plz help me to refund my amount in my account as soon as possible.. waiting for ur kind reply...


thanks and regards
subrata samanta

Still wating for my refund money

yatra is worst servise provider.

kindly help me out
















Rohan Sharma

Mob no.[protected]




----- Forwarded Message -----
From: Rohan Sharma <[protected]@yahoo.com>
To: "[protected]@yatra.com" <[protected]@yatra.com>
Sent: Monday, 23 January 2012 6:35 PM
Subject: Re: Refund Confirmation Email






no information and no refund has been given till now.

I am fed out of this servic,kindly refund my money or shall I go to consumer court.




Rohan Sharma

Mob no.[protected]





From: Rohan Sharma <[protected]@yahoo.com>
To: "[protected]@yatra.com" <[protected]@yatra.com>
Sent: Thursday, 19 January 2012 6:20 PM
Subject: Re: Refund Confirmation Email





Reminder...



still waiting for my money ...

yatra is still showing the horible pathatic servise towards the customers..




Rohan Sharma

Mob no.[protected]





From: "[protected]@yatra.com" <[protected]@yatra.com>
To: [protected]@yahoo.com
Sent: Thursday, 12 January 2012 5:01 PM
Subject: Refund Confirmation Email




Dear Mr rohan sharma,

Thank you for transacting with Yatra.com. This email is to confirm that your refund has been processed by us to your bank.

The details are:

Booking Reference Number:8631145

Date cancelled on:1/12/2012 4:22:21 PM

Refund Amount:834

Do note, while we have credited the refund to your bank, it is the bank that has to complete the refund to your account. It may take from two to five working days for the bank to do so. In case of any delay, we encourage you to follow up with you bank for the exact status.

Do note, in case you had paid by cash, draft or cheque, the refund will be paid by cheque. We have couriered a cheque for the refund amount due to you, as per the details mentioned above.

Please allow a few days for delivery. In case of any other query, do write to us at [protected]@yatra.com.

Warm regards,
Yatra Care Team



This is a system generated mail. Please do not reply back to this email ID. If you have a query or need any clarification please write us at [protected]@yatra.com

I enrolled with yatra Elite Rewards program last month when i was called upon by an executive and told about so many benefits in one go.. Initially I couldn't believe that its true as there was too much in just one pack.. Though i was aware that there would be T & C's involved in it but then i love to play with the T & C's of any such financial product being offered and get the maximum out of it. Using my experience I was able to enjoy the offer to the best of my use and it was a great pleasure being the part of this PLAT5 offer. I enjoyed every bit of it and for that would like to thank the service provider for the services.

Hi,
I booked an eTicket from Delhi to Hyd on 7th Feb by means of Indigo via YATRA.COM site.
I am debited with amount 3,956/- but I am not issued the eticket.
Whereas I received the eticket for the To journey i.e, from Hyd To Delhi.

I logged my complaint with yatra but no responses i received. I tried calling the yatra they always say server is slow call after so and so time and when i call they again utter the same sentence.

Please please somebody guide me how can i fight back to get justice in my case. I have seen many customers have logged the same kind of complains on YATRA.
Please help.
My email ID: [protected]@gmail.com

Thanks

Dear Sir,
I am a member of Airline Travel Agent Yatra .com with login ID [protected]@gmail.com. I purchased a flight ticket online from my Delhi residence through Yatra .com on dated 06.01.2012 as detailed below:

Flight G8-714 Go Air Ranchi to New Delhi
Date of journey- 23.01.2012
Airline PNR- 16FC33
yatra ref no- [protected]
Amount:- Rs. 3684/-

Due to my personal reasons I decided to cancel the said trip on 21.01.2012. I first tried for many hours on 21.01.2012 to cancel the ticket by requesting on Toll Free No. of Yatra .com but I could not get the communication line. Then I requested to Yatra .com vide e-mail dated 21.01.2012 for cancellation of ticket for the above mentioned flight. Yatra .com immediately responded to my request with a letter assuring me that they would respond and communicate and they provided me their Ref. no. 8071172 dated 21.01.2012. After getting their quick reply I was mentally satisfied that my work has been done. After a lapse of 9 days when I enquired about my refund amount against cancellatlion of the said ticket, I got the reply from their representative that my ticket has not been cancelled and therefore, no refund amount is admissible to me.
It is requested to direct the concerned travel agency Yatra.com to refund the amount as per applicable rule for cancellaltion of ticket.

Yours faithfully,
Shailendra Kumar Mishra
A-201, Appu Enclave CGHS Ltd.
Sector -11, Plot no. 3D
Dwarka, New Delhi-110075

Dear Sir/Mam

On January 10 , 2011 Yatra.com had provided a customized package to Goa for me and my wife with the following details
• Total Fare for the two way Indigo flight for two :- INR 16262

• GOA: Sea Horse- Goa (3 Star)
Duration: 5 Nights & 6 Days :- INR 6667

Inclusions:
Airport transfers in Goa by AC Car on sharing basis.
Daily Breakfast.
Accommodation in Deluxe room on twin sharing basis.

I have got the mail for the same from yatra.com .
I had confirmed the booking and made full payment of Rs 22,929 on the same day (January 10, 2012). They have send me the flight details on the same day.
But still waiting for the Hotel Vouchers. I had been calling daily but still I did get vouchers. Now I am almost tired of calling Customer care but had to call for my booking status.

Yesterday (January 27, 2012) Yatra.com called me and asked me to pay Extra Rs 3500 for the same booking.

Is it justified to pay extra for the booking which I confirmed and paid the whole amount on the same day. Its looks as if they are harassing me.
I think it a case of fraud.

I had a booking from Chandigarh to Mumbai for Friday, January 20, 2011 on AIR INDIA (AI-863)
Yatra Booking Ref No.: [protected].

On January 18, I called the Yatra Call Center to postpone the booking to Friday, January 27, 2011 on the same flight.
I was on the phone for close to 2 hours; paid a penalty of Rs.1000 to make the changes.
When I received an email from [protected]@yatra.com, the e-ticket still showed the date as January 20, 2011. (Yatra Booking Reference No: 8699610)

I called the call center again to ask them about the discrepancy in the date. I was told by another service attendant that it will take an hour for the system to update & I will receive an e-mail in an hour.

It is January 26th today & I have not received any mail from them with the updated e-ticket. I cannot travel with the current e-ticket, which is showing my travel date as January 20th.
I have been trying to reach their customer service since 10 AM today. I was on hold for over 2 hours, with no response. I have tried all their numbers....
[protected]
[protected]
[protected]
[protected]Chandigarh)

On their website, I have been trying to feed my booking reference number & it says "no booking retrieved, feed in correct information."

I have written to them to cancel my booking with Yatra as under these circumstances, I have booked myself on another flight.

I am highly disappointed in the unprofessionalism & harassment I have faced from an organization like Yatra! I would like a FULL refund (FARE + the charges I paid for the changes).
The full refund comes to Rs.7484.00 (Rs.6484.00 + rs.1000.00).

I had bought 2 tickets through the Yatra.com website. For some reason I had to cancel 1 ticket.Later I noticed instead of cancelling 1 ticket they added 1 more passenger on my booking. I called and emailed them so many times but NO PROPER RESPONSE. Neither did they ever return my money for 2 extra tickets, which I never used. This website is a fraud for me. I will never trust it and would never recommend anyone.

i cancelled a railway ticket booked through yatra.com on date [protected] bearing PNR NO -[protected][protected][protected] AND CANCELLING ID IS -LTISSE-CAN[protected]but till date i have not recived my refund of rs 662.00 in my account

Guys be aware donot take ant offer from yatra .com over telephone. Because they are cheating people by saying half cooked offers.
They will trouble you a lot for taking the offer but donnot do the mistake. Because once you agree with the offer you should understand you lost all your money to the gutter.

I have accepted the offer of Discover the world in 6700 Rs something. I have got vouchers for hotel booking, holiday packages and airlines which you can not use because the discount is nominal against booking conditions. I have got one duplicate Polo watch which damaged within a week.
So what ever the situation do not ever trust these companies over telephone. They are trully cheaters.

Ajay Kumar