Yatra Online / YatraTrip.in Complaints & Reviews

Dear Sir /Madam,
This is my first air ticket booking (yatra reference no.[protected]..date of booking 10th feb 2012) through yatra.com and the worst experience....I booked a ticket under yatra super saver scheme and packed my bags ,only to know after three hours,that my booking hasn't been made,I called the customer care and after some 15 minutes of waiting I get to know,that for some random reason I haven't got a ticket and they will return the amount to my card.

Now my questions are........

Is this the way yatra behaves with their customer,why didn't they informed me about it (via mail or phone call),what were they waiting for,that I should reach the airport in the morning and figure out about my ticket.

Okey you are returning full amount without deducting anything (I assume),but the amount will reach me in 5-6 working days,and for your fault I will be paying an interest on my card.

Last ,if you don't have seats under super saver scheme,why the hell are you still flashing it on your website...why don't you just remove it...so that someone else doesn't get conned by you people.

Much thanks in advance

I had booked tickets from yantra.com on the 6th of February 2012 from Mumbai-udaipur-Mumbai. They debited my account for both the journeys. However, they failed to book my Mumbai-Udaipur ticket and hence I could not travel to udaipur and naturally therefore there was no reason for me to have the return ticket back from udaipur to Mumbai.

Inspire of the fact that they could arrange for my travel and the cancellation of booking was purely on their part I was told that Rs.800 would be deducted as 'cancellation charge' when infant the cancellation was from their end.

This is nothing but an easy way to deny passengers their tickets and also deduct charges by cheating. If they are unable to book tickets they should not accept the booking in the first place.

Such pathetic treatment to consumers under the light of their 'customer is king' motto.

If you could look into the same.

Yantra booking Id no - [protected]
Passenger name - Saroj Mutha
Travel - Mumbai Udaipur (5 Feb)
Return - udaipur Mumbai (6 Feb)


Thanks.

Dear Sir I booked three rail tkts from yatra .comon dated 06.02.2012,booking references r DOQJWE,3YOJWE,S1DJWE,
These r unconfirmed tkts as shown on yatra.com site .imade complaint to yatra .com complaint id but still no action has been taken.
Pls resolve it

Mnaoj Kumar Pandey
[protected]
[protected]@rediffmail.com

respected sir,
i have tried register my shubh yatra rail card for 3times on 02/02/2012 online... every time processed was failed due to some reasons.. the amount deduct from my account was 556 for three times. total amount 1668.. but still now i have not received my paid amount in my account which is refundable at same time...
so sir, plz help me to refund my amount in my account as soon as possible.. waiting for ur kind reply...


thanks and regards
subrata samanta

Still wating for my refund money

yatra is worst servise provider.

kindly help me out
















Rohan Sharma

Mob no.[protected]




----- Forwarded Message -----
From: Rohan Sharma <[protected]@yahoo.com>
To: "[protected]@yatra.com" <[protected]@yatra.com>
Sent: Monday, 23 January 2012 6:35 PM
Subject: Re: Refund Confirmation Email






no information and no refund has been given till now.

I am fed out of this servic,kindly refund my money or shall I go to consumer court.




Rohan Sharma

Mob no.[protected]





From: Rohan Sharma <[protected]@yahoo.com>
To: "[protected]@yatra.com" <[protected]@yatra.com>
Sent: Thursday, 19 January 2012 6:20 PM
Subject: Re: Refund Confirmation Email





Reminder...



still waiting for my money ...

yatra is still showing the horible pathatic servise towards the customers..




Rohan Sharma

Mob no.[protected]





From: "[protected]@yatra.com" <[protected]@yatra.com>
To: [protected]@yahoo.com
Sent: Thursday, 12 January 2012 5:01 PM
Subject: Refund Confirmation Email




Dear Mr rohan sharma,

Thank you for transacting with Yatra.com. This email is to confirm that your refund has been processed by us to your bank.

The details are:

Booking Reference Number:8631145

Date cancelled on:1/12/2012 4:22:21 PM

Refund Amount:834

Do note, while we have credited the refund to your bank, it is the bank that has to complete the refund to your account. It may take from two to five working days for the bank to do so. In case of any delay, we encourage you to follow up with you bank for the exact status.

Do note, in case you had paid by cash, draft or cheque, the refund will be paid by cheque. We have couriered a cheque for the refund amount due to you, as per the details mentioned above.

Please allow a few days for delivery. In case of any other query, do write to us at [protected]@yatra.com.

Warm regards,
Yatra Care Team



This is a system generated mail. Please do not reply back to this email ID. If you have a query or need any clarification please write us at [protected]@yatra.com

I enrolled with yatra Elite Rewards program last month when i was called upon by an executive and told about so many benefits in one go.. Initially I couldn't believe that its true as there was too much in just one pack.. Though i was aware that there would be T & C's involved in it but then i love to play with the T & C's of any such financial product being offered and get the maximum out of it. Using my experience I was able to enjoy the offer to the best of my use and it was a great pleasure being the part of this PLAT5 offer. I enjoyed every bit of it and for that would like to thank the service provider for the services.

Hi,
I booked an eTicket from Delhi to Hyd on 7th Feb by means of Indigo via YATRA.COM site.
I am debited with amount 3,956/- but I am not issued the eticket.
Whereas I received the eticket for the To journey i.e, from Hyd To Delhi.

I logged my complaint with yatra but no responses i received. I tried calling the yatra they always say server is slow call after so and so time and when i call they again utter the same sentence.

Please please somebody guide me how can i fight back to get justice in my case. I have seen many customers have logged the same kind of complains on YATRA.
Please help.
My email ID: [protected]@gmail.com

Thanks

Dear Sir,
I am a member of Airline Travel Agent Yatra .com with login ID [protected]@gmail.com. I purchased a flight ticket online from my Delhi residence through Yatra .com on dated 06.01.2012 as detailed below:

Flight G8-714 Go Air Ranchi to New Delhi
Date of journey- 23.01.2012
Airline PNR- 16FC33
yatra ref no- [protected]
Amount:- Rs. 3684/-

Due to my personal reasons I decided to cancel the said trip on 21.01.2012. I first tried for many hours on 21.01.2012 to cancel the ticket by requesting on Toll Free No. of Yatra .com but I could not get the communication line. Then I requested to Yatra .com vide e-mail dated 21.01.2012 for cancellation of ticket for the above mentioned flight. Yatra .com immediately responded to my request with a letter assuring me that they would respond and communicate and they provided me their Ref. no. 8071172 dated 21.01.2012. After getting their quick reply I was mentally satisfied that my work has been done. After a lapse of 9 days when I enquired about my refund amount against cancellatlion of the said ticket, I got the reply from their representative that my ticket has not been cancelled and therefore, no refund amount is admissible to me.
It is requested to direct the concerned travel agency Yatra.com to refund the amount as per applicable rule for cancellaltion of ticket.

Yours faithfully,
Shailendra Kumar Mishra
A-201, Appu Enclave CGHS Ltd.
Sector -11, Plot no. 3D
Dwarka, New Delhi-110075

Dear Sir/Mam

On January 10 , 2011 Yatra.com had provided a customized package to Goa for me and my wife with the following details
• Total Fare for the two way Indigo flight for two :- INR 16262

• GOA: Sea Horse- Goa (3 Star)
Duration: 5 Nights & 6 Days :- INR 6667

Inclusions:
Airport transfers in Goa by AC Car on sharing basis.
Daily Breakfast.
Accommodation in Deluxe room on twin sharing basis.

I have got the mail for the same from yatra.com .
I had confirmed the booking and made full payment of Rs 22,929 on the same day (January 10, 2012). They have send me the flight details on the same day.
But still waiting for the Hotel Vouchers. I had been calling daily but still I did get vouchers. Now I am almost tired of calling Customer care but had to call for my booking status.

Yesterday (January 27, 2012) Yatra.com called me and asked me to pay Extra Rs 3500 for the same booking.

Is it justified to pay extra for the booking which I confirmed and paid the whole amount on the same day. Its looks as if they are harassing me.
I think it a case of fraud.

I had a booking from Chandigarh to Mumbai for Friday, January 20, 2011 on AIR INDIA (AI-863)
Yatra Booking Ref No.: [protected].

On January 18, I called the Yatra Call Center to postpone the booking to Friday, January 27, 2011 on the same flight.
I was on the phone for close to 2 hours; paid a penalty of Rs.1000 to make the changes.
When I received an email from [protected]@yatra.com, the e-ticket still showed the date as January 20, 2011. (Yatra Booking Reference No: 8699610)

I called the call center again to ask them about the discrepancy in the date. I was told by another service attendant that it will take an hour for the system to update & I will receive an e-mail in an hour.

It is January 26th today & I have not received any mail from them with the updated e-ticket. I cannot travel with the current e-ticket, which is showing my travel date as January 20th.
I have been trying to reach their customer service since 10 AM today. I was on hold for over 2 hours, with no response. I have tried all their numbers....
[protected]
[protected]
[protected]
[protected]Chandigarh)

On their website, I have been trying to feed my booking reference number & it says "no booking retrieved, feed in correct information."

I have written to them to cancel my booking with Yatra as under these circumstances, I have booked myself on another flight.

I am highly disappointed in the unprofessionalism & harassment I have faced from an organization like Yatra! I would like a FULL refund (FARE + the charges I paid for the changes).
The full refund comes to Rs.7484.00 (Rs.6484.00 + rs.1000.00).

I had bought 2 tickets through the Yatra.com website. For some reason I had to cancel 1 ticket.Later I noticed instead of cancelling 1 ticket they added 1 more passenger on my booking. I called and emailed them so many times but NO PROPER RESPONSE. Neither did they ever return my money for 2 extra tickets, which I never used. This website is a fraud for me. I will never trust it and would never recommend anyone.

i cancelled a railway ticket booked through yatra.com on date [protected] bearing PNR NO -[protected][protected][protected] AND CANCELLING ID IS -LTISSE-CAN[protected]but till date i have not recived my refund of rs 662.00 in my account

Guys be aware donot take ant offer from yatra .com over telephone. Because they are cheating people by saying half cooked offers.
They will trouble you a lot for taking the offer but donnot do the mistake. Because once you agree with the offer you should understand you lost all your money to the gutter.

I have accepted the offer of Discover the world in 6700 Rs something. I have got vouchers for hotel booking, holiday packages and airlines which you can not use because the discount is nominal against booking conditions. I have got one duplicate Polo watch which damaged within a week.
So what ever the situation do not ever trust these companies over telephone. They are trully cheaters.

Ajay Kumar

i booked a ticket fro chennai-delhi-chennai.now i want to cancel the ticket fro delhi to chennai which they refused and told me that no refund will be given.i even requested that the ticket may be kept open for future date of journey which also they refused. my yatra reference no is [protected] my email add is pradeep [protected]@sbbj.co.in request you to refund the money.

Pradeep Prasad

Hi,

I have booked ticket from Yatra.com in Jet Airways in the name of Kaushal Kishore with ticket number [protected] and Date of Travelling : 23rd Nov 2011 through Yatra Booking Number : [protected] Booking Date : 17, Nov, 2011 with Airline PNR IBWNHF.

As I have already cancelled my ticket from Jet airways counter and after several attempts of making calls to Yatra I dropped a mail to [protected]@yatra.com; [protected]@yatra.com stating cancellation of ticket.Please refer to the attachment for reference. I can produce mail conversation wherever required.
The customer care service is pathetic. They don't even pick up calls.
The amount is also not refunded till now. Its almost a month now.This behaviour is not acceptable from such reputed travel agents.
Such portals should be banned as they are misleading people and misusing their money.

Please take necessary severe action against them as I am ready to file case against them and take them to consumer court.
I want my money to be refunded to my card as soon as possible without any delay.

I will never ever use Yatra in future and even report abuse against them in social sites and encourage people not to use Yatra.com for any purpose.
Please help me out.


Thanks and Regards,
Kaushal Kishore
Kaushal.[protected]@lntinfotech.com
+[protected]

Yatra Travel pack/ Unauthorised transaction from ICICI card

Transaction Date 09/01/2012 , Amount 6617.00 , Merchant Name : Yatra Travel Pack.

Card Account No. [protected] for the following disputed transaction.

I am just harassed & frustrated with the above merchant because of following reasons.

I received a phone call from Yatra.com for availaing of Yatra Travel Pack in free of cost dinner card & vouchers but while checked my credit card statement Rs.6617/- is debited in my account.
Getting on with the details, I got a call from some Mahinder/ Sachin who explained the product Yatra Travel Pack & said this is an offer to me seeing my goodwill as of a hdfc credit card holder. Despite repeated queries from my side regarding how much I have to pay to avail the offers & discounts, they have confirmed me repeatedly that no amount will be debited from my account & I don’t have to pay anything for it. Instead, they told me that the amount will be debited from the voucher card which they are offering. After convincing through false promises and wrong means, they very smartly confirmed again through some person Balram & then with my credit card number & expiry date of the card, this party then roused to the height of foul play & cheating. And on the above date a fair amount of Rs 6617 was debited from my credit card, when I still firmly maintain that I have not authorized Yatra Travel Pack for this transaction from my credit card!
I have never given any order to Yatra Travel Pack in lieu of debiting amount from my credit card & the same was not confirmed by me. The merchant didn’t take any kind of Master Card Authorization Log nor any PWD or password to authorize this transaction to claim payment from my card; Nor did I authorize ICICI bank credit card to proceed transaction from my card.

I received SMS from ICICI regarding this transaction on 09/01/2012 & raised the dispute at vied reference no. FR[protected]. I also blocked the card to prevent further transaction. I have also sent the dispute form to ICICI bank. ICICI bank didn’t inform me about the name of the merchant/details that has done this transaction. I fail to understand how the bank could authorize the transaction when I neither gave my card details to Yatra Travel Pack like CVV No. nor the ICICI delivered One Time Password to my registered mobile no. nor the secure master code/verified by visa password. So how this transaction took place????

if the bank is anyway going to made the payment despite of any immediate authorization/response from the customer then what is the purpose of all this exercise like securecode etc. where the bank is protecting our interest. Rather the bank seems to be in hurry to make the payment to an unauthorized transaction.

I repeatedly tried to contact to the numbers of the said merchant yatra travel pack from which I had got calls for these foul but nobody responds at their numbers. Despite repeated attempts I had spoken to Balram from the merchant who simply refused to cancel the offer instead started offering more benefits in the pack. He also refused to provide with the name of the company & its contact details. I have contacted at the help line of Yatra.com but they showed their inability to provide any information regarding Yatra Travel Pack.
hence i conclude they have cheated me.This means Yatra travel pack have systematically planned to fool people by telling them about great discounts – which in reality is complete eyewash. Yatra Travel Pack is engaging in this kind of practice & concrete action should be taken against Yatra Travel Pack company.

This amounts to gross business malpractice & Internet fraud. This is the duty of ICICI bank to divulge full detail of the concerned company including their phone no. & complete address to me. I again emphasize THERE IS NO AUTHENTICITY OF THE PAYMENT MADE TO YATRA TRAVEL PACK through ICICI despite of my being raising objection after receiving the transaction SMS.
It is totally harassment and fraud from yatra travel pack for common people. & frustrating. I have suffered lot & as a common man I am not at all interested in this package in lieu of money! PLS TAKE CONCRETE ACTION & REFUND.

Chaitanya Lakshmi
Hyderabad
Andhra Pradesh

This was the first time I tried yatra.com and sure it will be my and my organisations last time. Till date we were booking on another travel agent portal and were extremely happy. Don't know what got us on this site. We booked the tickets but the when we had to change it no one from yatra.com could assist us. Today 8/1/12, their entire system was down. They didn't even have a backup plan to keep their systems up. The customer service kept telling us to call after 1 hour. We'd call after1 hour with30 mins waiting to connect to the customer care and get the same answer that the system is down. Eventually we called the airline directly and they said we can't change the booking as its booked via yatra.com. They advised us to pay the penalty and reissue a ticket via their phone booking. For verification services they asked us for ticket no. Which is nowhere mentioned on the yatra ticket that we print, so again started the hassle of calling yatra and getting the ticket no. After 30 mins. By then the airline office was closed.

2 absolutely strong suggestions after my experience:
1. Booking an airline ticket?? never trust yatra.com.. Book directly with the airline for better service or any other travel agent portal
2. Yatra.com to change its tag line to "create unhappy travellers"

Yatra Travel pack/ Unauthorised transaction from HDFC card

Transaction Date 29/12/2011 , Amount 6617.00 , Merchant Name : Yatra Travel Pack.

Card Account No. [protected] for the following disputed transaction.

I am just harassed & frustrated with the above merchant & hdfc bank credit card because of following reasons.

I received a phone call from Yatra.com for availaing of Yatra Travel Pack in free of cost dinner card & vouchers but while checked my credit card statement Rs.6617/- is debited in my account.
Getting on with the details, I got a call from some Mahinder/ Sachin who explained the product Yatra Travel Pack & said this is an offer to me seeing my goodwill as of a hdfc credit card holder. Despite repeated queries from my side regarding how much I have to pay to avail the offers & discounts, they have confirmed me repeatedly that no amount will be debited from my account & I don’t have to pay anything for it. Instead, they told me that the amount will be debited from the voucher card which they are offering. After convincing through false promises and wrong means, they very smartly confirmed again through some person Balram & then with my credit card number & expiry date of the card, this party then roused to the height of foul play & cheating. And on the above date a fair amount of Rs 6617 was debited from my credit card, when I still firmly maintain that I have not authorized Yatra Travel Pack for this transaction from my credit card!
I have never given any order to Yatra Travel Pack in lieu of debiting amount from my credit card & the same was not confirmed by me. The merchant didn’t take any kind of Master Card Authorization Log nor any PWD or password to authorize this transaction to claim payment from my card; Nor did I authorize HDFC bank credit card to proceed transaction from my card.

I received SMS from HDFC regarding this transaction on 29/12/2011 & raised the dispute at vied reference no. [protected]. I also blocked the card to prevent further transaction. I have also sent the dispute form to HDFC bank. HDFC bank didn’t inform me about the name of the merchant/details that has done this transaction. I fail to understand how the bank could authorize the transaction when I neither gave my card details to Yatra Travel Pack like CVV No. nor the HDFC delivered One Time Password to my registered mobile no. nor the secure master code/verified by visa password. So how this transaction took place????

if the bank is anyway going to made the payment despite of any immediate authorization/response from the customer then what is the purpose of all this exercise like securecode etc. where the bank is protecting our interest. Rather the bank seems to be in hurry to make the payment to an unauthorized transaction.

I repeatedly tried to contact to the numbers of the said merchant yatra travel pack from which I had got calls for these foul but nobody responds at their numbers. Despite repeated attempts I had spoken to Balram from the merchant who simply refused to cancel the offer instead started offering more benefits in the pack. He also refused to provide with the name of the company & its contact details. I have contacted at the help line of Yatra.com but they showed their inability to provide any information regarding Yatra Travel Pack.
hence i conclude they have cheated me.This means Yatra travel pack have systematically planned to fool people by telling them about great discounts – which in reality is complete eyewash. Yatra Travel Pack is engaging in this kind of practice & concrete action should be taken against Yatra Travel Pack company.

This amounts to gross business malpractice & Internet fraud. This is the duty of HDFC bank to divulge full detail of the concerned company including their phone no. & complete address to me. I again emphasize THERE IS NO AUTHENTICITY OF THE PAYMENT MADE TO YATRA TRAVEL PACK through hdfc despite of my being raising objection after receiving the transaction SMS.
It is totally harassment and fraud from yatra travel pack for common people. & frustrating. I have suffered lot & as a common man I am not at all interested in this package in lieu of money! PLS TAKE CONCRETE ACTION & REFUND.

Piyanka Mishra
Faridabad
Haryana

I have booked a ticket vide reference [protected]. The second sector of the booking (Trivandru - Delhi) was cancelled on 24the Dec. This was done with the help of customer care executive Mr.VIKAS. The cancellation fee is Rs.250 thro' web site & Rs.300 thro phone Since there was a problem with the website in cancellation he helped me to do it for Rs.250.
Booking price was 5484/- . After cancellation charges of Rs.1000/- I have to get a refund of Rs.4484/-. As per his instructions Yatra Payment gateway was opened and I paid Rs.1000/- as cancellation charges. Thus I have paid a total of Rs.6484/- (5484 at the time of booking & 1000 at the time of cancellation). I see that a refund of Rs.4384 is refunded to my credit card account.
In fact, I should get Rs.5484/- as refund credit since I have paid the cancellation charges of Rs.1000 separately on 24the Dec As per instructions of the customer care executive, Yatra Payment gateway was opened and I paid Rs.1000/- as cancellation charges.
On talking to the customer care senior today he said the at an additional Rs.50 would also be deducted as the cancellation was done over phone
THIS IS A CLEAR CHEATING BY THE CUSTOMER CARE REPRESENTATIVE VIKAS WHO PROMISED ME TO SAVE THAT RS.50.
THE ATTITUDE OF THE SENIOR IS VERY HAUGHTY.
YATRA CHEATS YOU TO MAKE MONEY.

My train ticket was waitlisted and did not get confirmed. I have not got refund of that money. I received a SMS from IRCTC to contact the agent. I booked it online with my yatra login ID. Tried contacting their toll free lines. Its automated with options that are not relevant to my problem. Please help. Expecting a really quick response.
Train details:
PNR:[protected]; Date of boarding: 17th Dec 2011;
Yatra Ref No: KR8ZME; Class: AC 3 Tier;
Transaction ID-[protected]; Quota- General; Train No: 15630; Boarding- kharagpur; Reservation upto- Chennai