Yatra Online / YatraTrip.in Complaints & Reviews

Booked two tickets for America ( 31/4/12) and opted for their sooo advertised cash collection facility from home.After continuous reminders for 15days finally received a call from some Amatek company.asking forpick up of remaining amount from my office address late in the evening.The person said that they wont give any acknowledgement of receiving the money abd if a draft is given then it should be on the name of Amatek and no receiving will be given which was strange as i had never heard of that company before nor Yatra told me anything of that sort.I asked that person to wait and called yatra and was shocked to hear that i was being asked by yatra to not to pay those people as they can be fraud.They added that this problem is happening.I felt so lucky that i enquired before paying close to100000/- .I want to spread this fact tp everybody that do not get trapped in the web of yatra and other touts as they will not even respond to your querries after you have given the booking amount.It is at your own risk if you pay to the people sent by yatra as if the person runs away with your money then you only will be held responsible because you will noy have any proof of payment given to yatra.
Please dont opt for cash collection facility and spread this to everyone otherwise you will suffer as me,still havent got the hard copy of tickets after paying about 25000/-.

Dear sir/madam,
I had an emergency to go to Delhi from guwahati on 14.04.2012.So on 13.04.2012 I contacted Yatra.com for the tkt.As they told to pay through credit card,I paid the amount.At about 13.23pm I got the sms from yatra that we have received payment of Rs4853.00 against Yatra ref number 9321979.they told me that they have sent me the tkt through mail.But I did not receive the same on my mail.I called up,they told within 1/2 hour u will receive the tkt.At about 15.00pm when I did not get it ,I again called up.they told our server is down within 1/2 hour it will be done or our representative will contact you.Again I rang up at 16.00pm 5-6 times but no reply.At last at about 16.30pm they picked up the phone and told me why are you so panic and in tension,we will inform you when it will be done and cut the phone.suddenly at 17.20pm they called me and told that we are sorry as our server is down and it will be off for 2-3 days so we wont be able to provide you the tkt.We will refund your cash in 72 hrs in ur account.
My complaint is that they took so much of time and at the 11th hour they denied to book tkts.There was no option for me to cancel my program because after this development fares were too high of all flights which was not possible for me to book.also my money is blocked for 72 hrs.I faced too much harassment.I want reliable justice for this complaint if I deserve.



Above letter was posted on 14th of April.As that day Yatra.com assured me to refund my money within 72 hours.Today I asked about the same(as credit card details will come after 1 month),surprisingly they told that you have not requested us to refund money so it was not processed.Today it will be processed and you will get it soon.How come Yatra.com can block passengers money for so many days.please do the needful regarding this matter.One more thing can I claim some amount from yatra.com for this harassment .Also compensation of the tkt fair of 14thApril of 4853/- which they have blocked for about 10-12 days.Kindly resolve my problem as soon as possible.

i had booked air ticket from bhubaneswar to delhi round trip journey for 3 persons through yatra.com on 3-4-12 in indigo air lines.my yatra reference no was [protected].the travelling dates were 10-4-12 and 13-4-12. then i cancelled the trip for one person on 9-4-12 through yatra .com.i recieved one email and sms on my mobile stating my cancellation was successful and i ll be refunded an amount of Rs 10531 within 3 days or a maximum of 7 days.i called their toll free no but they are saying that my ticket was not cancelled and ill not be refunded the amount.

i have booked my journey on 1st week of february of flight from delhi to bengluru for 22nd of february and returned on 24 february 2012 through YATRA.COM.but some unavoidable reason i cancelled my programme and informed to yatra.com agent on 16 february to cancel the ticket and also my hotel booking as well.they told me that they will cut cancellation charges and refund the balance amount with in 7-10 working days .but till now there is no thing happend ,and they are not giving my refundable amount.my reference no. is YT8851129 in the name of inderpal singh and baani juneja.please help me to contact to YATRA.COM and refund my money.

Dear Sir,

Season Greetings.
This mail is to bring your kind Attention to my Ticket Booking Experience with YATRA.COM,
I am forced to send this to you and other media & consumer forums.

We are suffering of HEAVY LOSS, AS They are not responding to my queries, so need your help for timely action.

kindly go through forwarded mails, i have sent to all High Authorities in Yatra.com

Feel free to call any time in case of any clarification.
Regards
Vishal Burman
+[protected]


DETAIL OF CORRESPONDENCE/MAILS WITH YATRA.COM

Subject: Re: Pleas­e Recti­fy your mista­ke
From: "Vishal Burman"<[protected]@rediffmail.com> Mon, 9 Apr '12 8:37p
To: "dhruvshringi"<dhruv.[protected]@yatra.com> and others
View blocked images

Dear all,

Re-YT-9105853 & YT 9105997,In Which I have booked Return Air ticket for 11 Passengers Traveling by Indigo flight, 6E-31 dt 23rd May'2012 and return by Indigo flight, 6E-32 dt 29th May'2012 ,Delhi-Kathmandu-Delhi.

Along with you Mr Dhruv, now all are aware of my problem,but no body bothered to respond or reply.

I wrote you last on 6th April'2012, but when i received no reply from any of you , i again contacted your so called customer care [protected] on 7th April'2012,04.04pm,17.11 mins, 7th April'2012,04.45pm,12.00 mins but either i was put on hold or was told,' We will get back to you soon'.Then Mr Chirodeep/Mr Gurmukh/Mr Dave gave me assurance,"sir,by tomorrow , WE WILL HEAR YOUR CONVERSATION AND FINALLY GET BACK TO YOU,if by any chance it is not possible, WE WILL SURELY GET BACK TO YOU on MONDAY".
BUT AGAIN the SAME THING ,I WAITED FOR WHOLE DAY BUT NO BODY CARED TO REPLY.

SO,Today 9th April'2012,05.23pm,56.26 min I CALLED UP AGAIN.TODAY Ms PRINCY ARORA took the responsibility to talk.

AGAIN I HAD TO EXPLAIN EVERYTHING TO HER.WHEN I ASKED,"Madam,If you have you heard the conversation, PLEASE TELL,WHO's AT FAULT".She said, "give us some time, we will get to you tomorrow finally. "

IT appears,THAT YOU ARE NOT TAKING THIS ISSUE SERIOUSLY AND UNNECESSARILY TRYING TO GAIN TIME,BY PUTTING SOME ONE OR THE OTHER NEW PERSON FORWARD TO TALK, as YOUR CUSTOMER CARE EXECUTIVE .

NEITHER,ANY OF YOU TAKING MY MAIL SERIOUSLY TO SOLVE .

I AGAIN REQUEST YOU ALL TO GO THROUGH THE RECORDED CONVERSATION OF THAT DAY AND GET AWARE WITH THE FACTS.failing which we will understand that YOU ARE AWARE OF ALL CONVERSATION AND YOU ARE RUNNING AWAY FROM THE FACT AND TRYING TO IGNORE.

AS I TOLD YOU ALL EARLIER, WE ARE IN ALL 30 PERSON GOING TO NEPAL/ KATHMANDU BY THE SAME FLIGHT AND HOTEL BOOKINGS ALREADY DONE FOR OUR GROUP.

IGNORING , NOT RESPONDING TIMELY WILL FORCE US TO TAKE OUR CASE TO ALL/ANY HIGHEST LEVEL AND WILL ONLY BRING BAD NAME & COST TO YOUR COMPANY FOR WHICH YOU WILL BE RESPONSIBLE.

THIS IS BRING TO YOUR KIND NOTICE THAT YOU WILL BE SOLELY RESPONSIBLE FOR ALL EXPENSE,ALL TICKETS CHARGES CAUSED BECAUSE OF ALL/ANY FURTHER DELAY .

WE VALUE YOUR COMPANY HIGH AND EXPECT FARE AND PROMPT ACTION FROM YOUR SIDE,IN ISSUING NEW TICKETS FOR OUR DATES ,FOR SAME FLIGHT AND DATES FOR ALL TICKETS HOLDER.

FAILING WHICH YOU AND YOUR COMPANY WILL BE SOLELY RESPONSIBLE
TO BEAR ALL/ANY COST FOR ALL/ANY ACTION TAKEN FROM OUR SIDE.

EAGERLY WAITING FOR POSITIVE RESPONSE FROM YOUR SIDE
REGARDS
VISHAL BURMAN
+[protected]FEEL FREE TO CALL ANY TIME FOR ANY CLARIFICATION,IN CASE YOU NEED,I AM AVAILABLE TO YOU 24 HRS)



From: "Vishal Burman"<[protected]@rediffmail.com>
Sent: Fri, 06 Apr 2012 17:07:10
To: "dhruvshringi "<dhruv.[protected]@yatra.com>
Cc: "manishamin "<manish.[protected]@yatra.com>,"soniamehta "<sonia.[protected]@yatra.com>,"sabinachopra "<sabina.[protected]@yatra.com>
Subject: Fw: Please Rectify your mistake
DEAR ALL

(NEED YOUR KIND ATTENTION ,PROMPT AND FARE ACTION MR DHRUV)



From: "Vishal Burman"<[protected]@rediffmail.com>
Sent: Fri, 06 Apr 2012 16:46:58
To: "Swaroop Bhattacharya"<swaroop.[protected]@yatra.com>
Cc: "Anshu Sharma"<anshu.[protected]@yatra.com>,"chirodeep.[protected]@yatr...⇄
Subject: Re: Please Rectify your mistake
Dear Mr Swaroop,

Re-YT-9105853 & YT 9105997,In Which I have booked Return Air ticket for 11 Passengers Traveling by Indigo flight dt 23rd May'2012 and return dt 29th May'2012 ,delhi-Kthmandu.


Thanks for considering to reply.

This is in reply to your mail.Again there is a same issue.Your mail received in my REDIFFMAIL account never gets open, if it is with attachment.This was the issue that day also and today also.Not yet resolved I think.

So , for this reason,the mail was sent to my other mail Account on that day and that same time I was parallel on phone talking to Mr Virendra about the Tickets.I just checked the names and spelling as he asked me to do so and I Return the mail immediately to him.Same was conveyed to you YESTERDAY ALSO.

FOR THIS REASON I ASKED YOU TO PLEASE CHECK WITH OUR RECORDED CONVERSATION OF THAT DAY .But to my surprise you have not mentioned anything about that conversation in your reply.

Yesterday also,your representative and you kept me waiting from 11.30 am to 7.00 pm, as every-time i called , i was conveyed ,"We will get Back to You soon","We will get back to you as Mr Virendra comes on duty","we will get back to you once we hear that day conversation'.......then you also said,"I have not yet Heard that Conversation,we will surely hear that and get Back to you".

HOPE BY THIS TIME TIME YOU MUST HAVE HEARD RECORDED CONVERSATION OF THAT DAY AND MUST BE KNOWING THE FACTS.

I was also conveyed yesterday that Mr Virendra was absent,i m still waiting to hear a word from him.

Sir,I am your online customer from quite many years now.This was the reason that day also,even when the online system was not working properly, i preferred to book my tickets with your good self only, through your customer care phone call.But this was very Shocking Experience for me.

Sir, I again request you to please rectify your mistake and issue us Tickets and work according to your reputation

KINDLY TREAT THIS AS URGENT,AS ALREADY CONVEYED TO YOU,WE ARE IN ALL 30 PERSON GOING TO NEPAL/ KATHMANDU BY THE SAME FLIGHT AND HOTEL BOOKINGS ALREADY DONE FOR OUR GROUP.

Prompt action,from your side will not enable us to take any further Action, which may not give Good Name To A COMPANY OF YOUR Repute.

Hoping to hear positive action and reply from your side.
Regards
Vishal Burman
+[protected]


From: "Swaroop Bhattacharya" <swaroop.[protected]@yatra.com>
Sent: Fri, 06 Apr 2012 11:57:26
To: <[protected]@rediffmail.com>
Cc: "'Anshu Sharma'" <anshu.[protected]@yatra.com>, <chirodeep.[protected]@yatra.com>
Subject: Re: Please Rectify your mistake
Dear Mr. Burman,
Good Morning and greetings form Yatra!!!
We sincerely apologize for the inconvenience caused, we had requested you to forward us he booking confirmation sent to you by Virender Kumar before issuing you the E-tickets to eradicate any confusion regarding the dates, but the same wasn’t shared form your end.

I would also like to inform every tickets booked with us , gets issued only upon receiving a written confirmation from the respective client.
Please find att. two mails received form your email confirming the travel itinerary .

Please feel free to get in touch for any bookings .


Thanks & Regards,
Swaroop Bhattacharya
8 swaroop.[protected]@yatra.com



From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: Thursday, April 05, 2012 7:41 PM
To: dhruv.[protected]@yatra.com
Cc: swaroop.[protected]@yatra.com; chrodeep.[protected]@yatra.com
Subject: Please Rectify your mistake

DEAR Sir(s)
yatra reference-Yt 9105853 & Yt 9105997.

I have booked Return Air ticket for 11 Passengers Traveling by Indigo flight dt 23rd May'2012 and return dt 29th May'2012 ,delhi-Kthmandu.

I was shocked to note today(when i received a mail from Indigo to give Feedback)that tickets were made for 23rd and 29th March 2012.
For your information Ticket where made on your Customer care Phone/Mobile dt.11th March'2012 by Mr Virendra.

You can check your records and also CHECK CALL CONVERSATION of that date AT YOUR END.

It is 7.00 pm now.Today since 11.30 am i have contacted your Customer care no. [protected], representatives Ravindra,Depika,Dev,Sandeep Singh ,Chirodeep and Mr Swaroop Bhattacharya,say around 7 to 8 times,every time i was told,"We will get back to you soon".

I request you very politely to issue us all 11 tickets again for the correct dates ie.23rd May'2012 and 29th May'2012 return, for the same Indigo Flight.

Waiting for prompt and positive response from your side.

I am available 24 hr in case of any clarification.
REGARDS
VISHAL BURMAN
+[protected]

I had booked an e- ticket through yatra .com for Goair for 22/11/2011. My flight reference no[protected].
Pnr 88X55A. Name Swathi Suresh.from Bangalur to Cochin .the airline informed us that the flight timings would be postponed by several hours hence I cancelled the same and altered the travel plans.I booked by credit card but have not yet got a refund even after 3 months. Please look into the matter as I do not feel like using Yatra .com as cancellation proceedings and refund should be as prompt as booking procedures in an efficient system.
Reenasn

I had Booked a ticket from yatra.com in the month of December 2011. I have been following up with the Yatra.com since more than 3 months but still i have not received my refund of the ticket canceled.

PFA the details of the tickets in the PDF file.

I have not received the refund of the ticket canceled on 27 Dec, 2011, Reference ID : S1W7SE. As per the policy I should be receiving the complete refund amount as my ticket was on waiting list when it was cancelled.

I have made several complaints on the forum of Yatra .com and also mailed several times to [protected]@yatra.com, but i have not received any proper response other than the automated response from this email id. To my dismay the numbers mentioned in the website of yatra.com is only for assisting with the flight and hotel booking etc, whereas there is no facility wherein we can directly contact the customer care and get our problems resolved immediately for train booking/ cancellations.

Kindly let me know when do I receive my refund.

From : V.K.Dutta , yatra.com booking No. - 9013735 (of yatra)
303, Siddhi Vinayak Heights
Rajendra Nagar - Bilaspur (C.G.) PIN 495001
Sub: yatra.com not returning the advance paid Rs. 24000/-
on 24-2-12
Tour Programme

1) Tour package from 17-5-12 to 25-5-12 booked to yatra.com . Tour starts from
Haridwar to Kedarnath , Badrinath and back. Total package cost Rs. 95000/-

2) Paid advance Rs. 24000/- on date 24-2-12 through internet banking . As per the demand of yatra.com.
Amount debited to - CCA12BFWF990IG[protected] TRANSFER TO [protected]
AVENUES INDIA PRIVATE, Yatra has confirmed the receipt.

3) Cancelled the tour programme on 11-3-12
not provided the package as per the demand
4) Yatra.com is not returning the money 14-3-12

Details of the official of yatra.com dealing the case
1) Gargi Chakroborty ,mobile:[protected]
Email: gargi.[protected]@yatra.com Web : www.yatra.com
2) Shruti Sharma Shruti.[protected]@yatra.com, [protected]
Address (after enquiry) yatra.com
Regional Call Centre South
Infantry Road
(Close to Shivajee nagar Bus Stand) Bangalore (Karnataka)



(V.K.Dutta)
Retd. DE from DOT
Mobile [protected]

i booked a ticket from yatra.com from patna to chennai on 11/2/12 date of travel 14/2/12, but unfortunately internet connection failed during the ticket booking, the booking was not completed on that moment, but amount was deducted from my account. then i tried again for next booing and was successfully booked and also deducted the fare from my account. but the incomplete booking deduction amount not returned till date.

in-completed booking details are given below
DATE OF BOOKING 11/2/12
DATE OF TRAVEL 14/2/12
AMOUNT 7583/-
NAME OF PASSENGER MD IZHAR
NAME OF CARD VISA
CARD NO. [protected]
NAME OF BANK SBI
BOOKING ID [protected]@yahoo.com

Im' Shridhar,

I booked a ticket from YATRA.COM for 7th March 2012 "PNR no. GM1FOM" from BANGALORE to DELHI for about 4,821/-, But due to some unavoidable reason I have to change my booking. So I contact to the customer care to change the Booking from 7th March to 12th March. AND THEY CHARGED ME RS 4,004/-(which is approximately same as booking charges) to change the Date., and gave me the altered PNR no. of GO AIR...

But now on 10th MARCH when I contact to the Go Air then they said that no such bookings are there for this pnr no.

I don't understand what to do..?

We have booked air tickets for travel from MADURAI to HYDERABAD on YATRA.COM website by SPICEJET Airlines for Jan 31. We had a email confirmation also for Jan 31 flight leaving MADURAI. However, when we went Airport at the reporting time, the SPICEJET reservation chart showed that we were booked for Feb 1 and not Jan 31.

We called YATRA customer support, who accepted it was a mistake on YATRA;s part, requested us to buy tickets with the airlines direct and assured us refund. We sent all details by email on Feb 5 followed by several phone calls to the unfriendly customer support of Yatra. Even after ONE MONTH, we did not get any refund so far.

Here are the details:

Airline PNR Number SPICE JET SG 1011
Yatra Reference Number [protected]
BOOKING PNR NUMBER BDP5CR

Refund to be arranged thru:
SBH R C Puram, Hyderabad
IFSC Code: SBHY0020075.

I warn YATRA to attend this complaint within 48 hrs and if not I will post this issue on FACEBOOK, TWITTER and warn other innocent customers NOT to be cheated like I was.

PLEASE NOTE -- 48 hrs end by MAR 9 - 800 PM.

I booked package for 6 nights of Andaman for Mr.Sahil Garg from Yatra.com. As per my requirement they made package and asked me to deposit Rs.42099/- as full payment of the package. I paid the payment after recieving thier mail. Now Sahil is facinf lot of problems in Andaman as room problem, vehicle problem. This is the first day of the tour. I dont know what will happen in next cming days of the tour.

Dear sir
I am having a SBI railcard with shubhyatra membership no.[protected].My account is either locked or there is some technical problem due to which I could not redeem my railway point.There are existing 8335 Points in my SBI Card account.As this is rail card, point can only be redeemed by buying railway ticket.Earlier the SBI points were automatically changing to railway points.But this time after login into irctc account masseges is coming that account is either locked or there is some technical problem due to which I could not redeem my railway point.I emailed my problems through my registerd email address i.e. '[protected]@rediffmail.com on 19.02.2012 but as informed by your representative that there is some problem in receiving mail through rediffmail, the same could not be replied till now.Re-sent the email through another emailid [protected]@yahoo.in.Please take up the matter at the earliest & confirm me back.
thanking you,
mpdinkar

I have booked a Honeymoon package from Yatra for andaman with reference id - 8798884 and specifically asked for 4 star hotel and the final plan was fixed between me and agent( Amit Anand) and i had done all advance payment but it was so ridiculous and irritating that after reaching Port blair Airport we come to know that some other low class hotel was booked for us and it took 3-4 hrs to disucss with local agents there and we were standing all time on raod side and after lot of discussion agent provided us a resort that is 30 kn away from city which made all our tour so tiresome and also our first day and all holiday mood was completely spoiled and we had no time to go anywhere on first day.

Also whole iteranary provided by Yatra is disturbed and changed without our concern by local agent there and they made their own iteranary and shifted all programs according to their choice.

Also when i complained them they misbehaved and said that they will get the package cancelled.

This is worst package i ever had and would never suggest anybody to go with Yatra .

Also i need my money refund for all the cheating and harrassment done on the first day of my package which spoiled all my mood and first day time, also the hotel booked was not upto the mark of hotel which has been booked and payment has been taken.

I never thought that such reputed organisation would do such blunders and got to know that it only has name and does not know what does hospitality and tourism industry means.


Br//
Ranjeet

Sir,


Two weeks before the peple from Yatra group contacted me through phone they toled they offer some discount vouchers and asked my credit card number for some verification purpose but on February 17, 2012 from my credit card amount of Rs.6067 was debited from Yatra elite programme NewDelhi without my knowledge and acceptence.
Please take necessary action to refund this amount to me at your earliest.

This complaint is regarding Yatra Booking YT 8653351 Instead of paying such a hefty amount to yatra I was asked to pay on the very first day of our trip at hotel casino in cochin although yatra has confirmed the bookings on my name by floating vouchers to my mail id but on my arrival hotel authorities told me that neither they have bookings on my name nor they have received any intimation or payment from yatra after arguing for about an hour with yatra agents, hotel authorities permitted us to stay that night but in the morning during checkout they asked us to pay the room rent as yatra did not pay them anything so I had to pay in the end to get out of the embarrassing situation yatra has put us.Now It`s been 20 days since I paid to the hotel but still yatra has not returned my money back to me, everytime I call them they say it`s in processing and will be back in 2 or 3 day time and till day no refund has been made by yatra. It was my first trip with yatra and they have made sure that it remains my last with yatra.

Regards
Hemant Singh

Hi,


I am Amit Khurana. I had booked flight ticket from yatra.com website on 28-Jan-2012 (from bangalore to Delhi). due to some technical prob on yatra's website the ticket got 'unconfirmed' (accepted by Yatra's customer care person) and promised me refund the full amount Rs. 4772/- (I have proof of same on email).

The details are:
Booking Reference Number:8791673
Date cancelled on:1/30/2012 10:10:21 AM

Now they have refund the only Rs 4272/-. When i am trying to reach them they are not replying me back at all.

Its not only a loss of 500/- to me but also its a breach of trust between service provider and customer.

i have received a call from yatra.com.they sad me we will send you discount vochers of domestic and international flights tickets and hotels free of cost.coz you are our costumer.(i was purchased flights tickets from yatra.com)now in my c.card statement show Rs. 6067/- in the name of yatra elite programe.i dnt know hws yatra .com take this money and hws my hdfc bank transfer money with out my permission..

kindly check what your cstomer support response to me , that have spelling errors , i think that yata employees dont know how written english ,

Dear Mr. Kapil,


Greetings from Yatra.com


This is with the reference to your mail,kindly specify your quey detail and provide us your Yatra booking reference so we can assist you accordingly.

If you require further assistance, please contact to us at [protected]@yatra.com. A Yatra representative will be happy to help you.

Dear Sir / Madam

I tried to lodge a complaint on yatra.com...but every time I try to send it..its says........(Oops! You seem to have caught us in the middle of an upgrade!)...after trying for no.of times,I changed the category in the drop down menu....(instead of complaint ,I selected feedback...and I was successful in sending it)........its so funny and frustrating that a customer cannot send a complaint on yatra.com website,where as he can give a feedback in the middle o[censored]pgrade.........who are they fooling...no one but themselves....because in no time they will lose their customers....one among them is me..as I am bringing this fraud in everyone's notice and informing everyone on the social sites regarding this...

thanks for such a great service