Yatra Online / YatraTrip.in Complaints & Reviews

i have booked air tickets through yatra .com for three paseengers and then cancelled those tickets . they confirmed me about the charges that 750 per passenger will be deducted by Airline and 250 per passenger by yatra. means total 1000 per passenger and a total of 3000 will be deducted. but they deduct 3600 and refund the balance amount. my booking reference no. was 7025653

Yatra.com has one of the worst customer service of any online travel booking site. The problem started when i called on early 13th morning to cancel my Air ticket (Yatra booking ID: # [protected]) scheduled for 8:15 am on the 14th July , the agent informed me that i will be getting a refund of Rs. 3200 if i cancel the ticket. before i could confirm and ask her to proceed, the call got disconnected. When i tried to reach them back, i got the message that we are facing technical diffuculties , call after some time.

I tried their number every half an hour, but was unable to reach them by 11:15 am. So i decided to drop them a mail at [protected]@yatra.com which is supposed to be their priority cancellation address. I recieved a mail from yatra after two days, that you have had a no show for the flight and a refund of Rs. 300 will be issued to you.

I have written to them about this issue, but they have not even bothered to respond to my email. I had been a loyal yatra.com customer, and have booked more than 20 tickets with them before. This is the first time however that i needed to contact their customer service. If you plan to book your ticket, beware of Yatra.com service. These people are thieves.

i have book a ticket from yatra .com
the booking detail is Yatra booking no: 6967421
Booking Date: 10 Jun 2011
from new delhi -hanzhou
hanzhou - qingdao
qingdao- ghanzhou
guanghou- new delhi
in this qingdao to guanzhou i dont want to travell than one day before i call yatra .com mr sandap sharma told me that it can not change , but when i call to air line they told that you tell your agent to reissue the ticket there will be no charges , but yatra .com people ask me for 19000 to reissue the tickit
when i called them again and again and so much request them then they reissue the ticket after taking 1000 rs
i was in china and i was very disapponinted with all of this

Dear Sir,

I had booked a tour from Yatra Online "Europe Jewel" for 15 days for two person. After booking we had applied for Visa which were rejected.. But we had already paid yatra around 1.7 lacs as per there requirement. But since we didn't get the visa Yatra people have said that they will deduct Rs40,000/- per person as the flight tickets and hotels were already booked. I dont understand how can anyone book tickets and hotel before getting visa? since we are two o[censored]s they have charged us Rs 80,000/-..

Please anyone tell me how do I go about this should I file an F.I.R against the company as they are not refunding the amount after deducting the charges that is Rs 80,000/-.

I do agree that if we cancel the tour from our side you can charge as per the agreement but why would anyone charge for cancellation done by Visa Consulate?

Further they should have also clarified this charge of Rs 40,000/- before taking the money from us which they havent....If they clarify this charge in the start I dont think anyone will be interested in gamble for Rs 40,000/- per person which souly depends on Visa....

I would please require inputs from anyone which will help me get the money back...Visa charges cannot be refunded which is logical but not the fine of Rs 35,000/- :(

When I booked the Domestic offer I have been assured from shiftthoughts.com/ yatra.com side that I will get domestic flight offer worth of 22,000/- .So many terms and conditions on Vouchers which they have sent to me which was never explained me on phone.
They told me the offer is for domstic flightbooking at initial call made to me and i agreed upon that and paid rs 6616 .Instead of 22,000 of flight voucher,they provided me voucher worth of Rs2000.
Voucher worth of Rs18,000 for holiday packages which I didnt asked for.
In simple term I was interested in domestic flight vouchrs worth of Rs22,000.
Its cheating.Its like You have orderd Pizza and you will get paratha,cake

I am sure yatra.com using third party like shiftthoghts.com to sell thier product so that nobody will point fingr at yatra.com.
My number is [protected] and As I am not getting proper response from yatra.com/shiftthoughts.com(cheaters),I want to drag them to consumer court.please join hand with me
Regards
Manashis

Dear All,

I would like to share Yatra.com's Leh / Ladakh Package expience.


TO ,
[protected]@yatra.com

Dear Neha,

This is CNT ,who went to your Leh package last week from 11th to 19th June ,2011 Ex Ahmedabad dates.

This is to inform you that, we have ever experienced such unorganized package yet.

All around 30 yatra tourists were stressed due to your mismanagement.

In fact, one tourist is going to complain yatra higher ups & another has suppose to go for FIR .

You can ask to Auspicious hotel ,Leh for the further details on above cases.

Below were the problems mainly we faced during our trip:

1. We had to wait for an hour at Leh airport for pickup to Leh hotel.

2.We all , (group of 30 people all were from Yatra ), had to wait again 3 hours at Auspicious hotel's reception to get our already BOOKED room.

Thus First day 4 Hours we have waited after reaching Leh to get our Rooms.

You can imagine after tiring journey how we feel to seat at reception for 4 long hours.

3.At Nubra Velly , as per itinerary you show we will have
i. Camp accommodation

then you sent us voucher one day ago only for Standel hotel ,Nubra Velly

And we actually stay at Hotel Sand Dunes as there were NO Rooms available at Hotel Standel also as per our already BOOKED hotel voucher.

4. We didnt get Airport transfer on last day , even your travel guide informed us to be ready at 5.30 am for the airport transfer. But there were NO cars till 6:15 am.

We all were waiting , 6 families for the same.

Luckily we got taxis at early morning & got to catch our flight.

THANKS FOR YOUR PACKAGE ! This is what we can say.

You will get more feedback like this soon.

We dont know how to react on this yet.

Regards

CNT

I booked a flight ticket in the name of Siddharth Mohanty on 5th june ard 2pm through Yatra .com. Flight -Indigo 5.20pm 6th june,from-Hyderabad-Bhubaneswar through my debit card (inr 4200/). Now my account is debited but the ticket is not confirmed /received. After immediate complaint/s we received nothing but blank assurance. Its 6-30pm now and we dont know the status. My son Siddharth has to return tomorrow. We are disturbed, stuck and harassed.Needless to say about my money. Pl take action immediately.Any attempt to contact Yatra seems futile.
Paresh Mohanty

Hi,

We booked a Corbett Trip through YATRA office at Galleria, Gurgaon and had a very bad experience. The YATRA people confirmed our booking at CORBETT HIDEAWAY for 2 nights 3 days (21st to 23rd April 2011), the package included jeep safari also. YATRA people took the entire payment (Rs 23800 for 2 rooms, Rs 3500 for jungle jeep safari and Rs 11000 for car) upfront. However when we reached the hotel, the CORBETT HIDEAWAY representatives told us that we had no booking and YATRA has not transfered any money to them. After having arguments/ discussions for 4 hours and with almost no support from YATRA people we managed to get an inferior room in the sister resort of CORBETT HIDEAWAY i.e. RIVERVIEW RETREAT but without a jeep safari for which yatra had charged us Rs 3500 upfront. We think that this is a cheating and fraud by YATRA, first we were not given the rooms in the hotel we booked and then we got no jungle safari. What the hell will a person do in CORBETT without a jungle safari?

Please find the travel vouchers in the chain mail below. We request you please lodge this complaint and get our money (Rs 27300) refunded.

Here are the travel voucher details:

Yatra Reference Number:
YT6557471
Yatra Voucher Number:
A-155215
Supplier Ref Number:
YT6557471
Booking Status:
Confirmed
Yatra Voucher Date:
15 APR 2011


Thanks,
Sumit Kaushik

Hi, I am Ruchi from Bangalore .Few days back (9th May) I got a call from Yatra.com regarding their discover the world holiday plan syaing i have been selected one of 150 customer to get this offer,they informed me that once I buy their offer for Rs. 6999/-, I will get the vouchers worth Rs. 40000 (Rs.18000 for international holiday & Rs. 22000/- for domestic holiday).I bought that holiday voucher of 5999 Rs Domestic and when I tried redeem that vouchers, IFirstly I had to struggled 5-6 days to reached the attendant, i just waisted my money and Time on them except hering music on wait call,, Finally one day able to connect to booking Dept.,booking department inform me that I can redeem only one voucher of worth Rs.1000 for Hotel orone holiday voucher of Rs.3500/-, which they manipulated while selling when i asked Only One voucher. But Mr. Jay from yatra Team misguide me saying madam you can use 14000 and 4000 Rs total 18000 Rs voucher for holiday. I asked for my money back but they said I have to contact Sales Team ve. While selling their voucher Yatra.com salesman told me that I can redeem my voucher any time I just need to call him.I want to plan to Goa in Dec. they are bsaying only 3500 Rs voucher can be used for holiday and onle one 1000 Rs if i only booke hokel. I have been misguide , cheated by Yatra.com just to increase their sales. In future i am not going to use Yatra service to book airline or other serivce , ATTENTION OTHER I[censored] R GETTING SUCH CALL. ATTENTIN!!!!!! .
THEY MUST BE HAVING RECORDING .PLS YATRA.COM LISTEN COMMUNICATION B/W MR JAY FROM YATRA.COM SALES COORDINATON AND ME.

With Sadness
Ruchi

Hi,

I am placing this complaint on behalf of Mr. Debiprasad Haldar alias D.P. Haldar. This is in regards to his wish to travel to Europe with his wife for a holiday. He is aged 63 and is not so active as used to be but inspite of these, Yatra.Com have provided services of highly inferior quality and have behaved as though there interest was to only take money from us but not provide the service. As such ahve been forced to complain.

We had been in touch with Mr. Saroj Jena of Mumbai office, Mr. Mayur from ideal solutions for Visa, Spoken to Shalini Sharma Mumbai Office and Supratim Dasgupta from Kolkata Salt lake office.

To satrt with, Yatra states that all their respective offices are capable to handle all issues concerning customers at anytime and as mentioned by Saroj Jena they have a common customer base that is accessible by all their offices wherein they can get all details owing to one particular customer and their travel details. As such when asked why they are always hesitant to respond to my parents queries theor quick response is its not done from Mumbai office but Kolkata office as such they should handle the same.
So falsify their own selling points. This same point was reiterated by shalini Sharma and Supratim Dasgupta.

As they are the vendors, as per a customers understanding post selling their package to us they are suppossed to inform us of what when next to do. Which in this case we as in the customers have done as they havent bothered for once to give us any assurance that we are in good hands and our travel arrangements will be sorted by them.

Secondly they have a VISA application collection and checking centre that is where Mr. Mayur. Once the application is filled it was accompanied with all asked for documents (which as per us was not sufficient and correct because we have travelled abroad and in this very case U.K. thrice in the past and had done our own documentation and never faced any troubles but knew and felt that info asked to be provided was less) which were to be checked at the collection centre and then forwarded for VISA stanping. Well looks like my aged father might not have done the needful (As per Mr Jena) because the VISA was rejected. The reason mentioned was that my father's pay slips were not attached and as well my mother who is a housewife was shown as working in the same organization as my Father. Which i understand cannot have been committed by my father as he is aware to the extent the VISA applications are scrutinized. And having recieved VISA's on earlier occassions it was a shock to receive a rejection based on above mentioned reasons. On cheking the copy of the form submitted we found the statements to be incorrect as both the mistakes so to say were not made by my father as he had kept the complete set zerox. Now come to think of it who could have made the mistake. Definitely the collection and verification centre. And they are not available right now to comment. And as normal Mr. Jena who initially did not bother to mention that fact that only if Mumbai office does the booking I take care or Delhi office is to take care and did not inform the customer regarding the booking options is in denial of the fact that he as a service provider on behalf of Yatra is supposed to immidiately take the necessary steps and check wat went wrong and if any major issues to apologise and refund the money on the least.

They are not ready to do any of these and my parents at this age is suffering a loss of money and tension stress separately. My father being a heart patient has been so stressed that he is started feeling sick now whereas the sole reason for employing Yatra was to reduce the strain of having a Holiday after all thats what these Travel and Holiday agencies advertise.

Request some assistance with this situation and some respite from these sort of servers.

Thanks and Regards,
Your's Sincerely
Bidisha Haldar

I had booked hotel booking via yatra even after repeated reminder no response

Name Navin Kumar Jain

Booking reference no

Dear Mr NAVIN JAIN,


Thank you for your booking with us. Your yatra booking reference number is [protected].

Respected Sir/Mam,
I booked my airlines ticket online from yatra.com for travelling from New Delhi to Sydney on 31 May 2011 and the return on 8th June 2011.The details of which are given below.First they called me that the tickets have been cancelled for the reurn journey and say that i have to board another flight for which no details have been given and today they again called me to deposit more money otherwise your tickets will be cancelled.They are not answering on the customer service.So there is harassment as there is very short time left in my travel dates.Please help me.
SINGH/HARMANPREET MR(ADT) 31MAY DEL CAN

This document is automatically generated.
Please do not respond to this mail.

YATRA ONLINE PVT LTD DATE 22APRIL11
B-21,INFOCITY, PHASE-I BOOKING REF 6XHVEE
NEAR HERO HONDA CHOWK,SEC-34,GURGAON
TOLL FREE[protected]INTERNATIONAL) SINGH/HARMANPREET MR
TELEPHONE:[protected]
FAX :[protected]


SERVICE FROM TO DEPART ARRIVE
[protected][protected][protected][protected]
CHINA SOUTHERN AIRLIN - CZ 360
TUE 31MAY DELHI IN GUANGZHOU CN 2240 0630
DELHI GUANGZHOU 01JUN
NON STOP TERMINAL 3 DURATION 5:20
NON SMOKING
RESERVATION CONFIRMED- R ECONOMY
EQUIPMENT:BOEING 737-700


CHINA SOUTHERN AIRLIN - CZ 301
WED 01JUN GUANGZHOU CN SYDNEY NS 0840 2000
GUANGZHOU SYDNEY
NON STOP TERMINAL 1 DURATION 9:20
NON SMOKING
RESERVATION CONFIRMED- V ECONOMY
EQUIPMENT:AIRBUS INDUSTRIE A330-200


CHINA SOUTHERN AIRLIN - CZ 302
WED 08JUN SYDNEY NS GUANGZHOU CN 2215 0600
SYDNEY GUANGZHOU 09JUN
NON STOP TERMINAL 1 DURATION 9:45
NON SMOKING
RESERVATION CONFIRMED- V ECONOMY
EQUIPMENT:AIRBUS INDUSTRIE A330-200


CHINA SOUTHERN AIRLIN - CZ 359
THU 09JUN GUANGZHOU CN DELHI IN 1720 2045
GUANGZHOU DELHI
NON STOP TERMINAL 3 DURATION 5:55
NON SMOKING
RESERVATION CONFIRMED- R ECONOMY
EQUIPMENT:BOEING 737-700


RESERVATION NUMBER(S) CA/NCYMJJ

SINGH/HARMANPREET MR TICKET:CZ/ETKT 784 [protected]

YATRA TELEPHONE NUMBER:-
[protected]DOMESTIC)
[protected]INTERNATIONAL)
HAVE A NICE FLIGHT

DEATR SIR
I HAVE BOOKED TICKET FROM YATRA .COM for travel to australia the details is given below.Now they are not confirming my return journey and asking me to pay more money .Please help me.
Yours sincerely
Jagjit Singh
Mobile no.[protected]
[protected]@yahoo.co.in


JAGJIT SINGH/MR 31MAY DEL CAN

[protected][protected][protected][protected]This document is automatically generated.
Please do not respond to this mail.

YATRA ONLINE PVT LTD DATE 22APRIL11
B-21,INFOCITY, PHASE-I BOOKING REF 6X5MFI
NEAR HERO HONDA CHOWK,SEC-34,GURGAON
TOLL FREE[protected]INTERNATIONAL) JAGJIT SINGH/MR
TELEPHONE:[protected]
FAX :[protected]


SERVICE FROM TO DEPART ARRIVE
[protected][protected][protected][protected]
CHINA SOUTHERN AIRLIN - CZ 360
TUE 31MAY DELHI IN GUANGZHOU CN 2240 0630
DELHI GUANGZHOU 01JUN
NON STOP TERMINAL 3 DURATION 5:20
NON SMOKING
RESERVATION CONFIRMED- R ECONOMY
EQUIPMENT:BOEING 737-700


CHINA SOUTHERN AIRLIN - CZ 301
WED 01JUN GUANGZHOU CN SYDNEY NS 0840 2000
GUANGZHOU SYDNEY
NON STOP TERMINAL 1 DURATION 9:20
NON SMOKING
RESERVATION CONFIRMED- V ECONOMY
EQUIPMENT:AIRBUS INDUSTRIE A330-200


CHINA SOUTHERN AIRLIN - CZ 302
WED 08JUN SYDNEY NS GUANGZHOU CN 2215 0600
SYDNEY GUANGZHOU 09JUN
NON STOP TERMINAL 1 DURATION 9:45
NON SMOKING
RESERVATION CONFIRMED- V ECONOMY
EQUIPMENT:AIRBUS INDUSTRIE A330-200


CHINA SOUTHERN AIRLIN - CZ 359
THU 09JUN GUANGZHOU CN DELHI IN 1720 2045
GUANGZHOU DELHI
NON STOP TERMINAL 3 DURATION 5:55
NON SMOKING
RESERVATION CONFIRMED- R ECONOMY
EQUIPMENT:BOEING 737-700


RESERVATION NUMBER(S) CA/MVZD16

JAGJIT SINGH/MR TICKET:CZ/ETKT 784 [protected]

YATRA TELEPHONE NUMBER:-
[protected]DOMESTIC)
[protected]INTERNATIONAL)
HAVE A NICE FLIGHT
CLICK THE FOLLOWING LINK TO ACCESS YOUR ONLINE ITINERARY

Respected sir
I made online booking from yatra.com to travel australia from new delhi to sydney by china southern airlines of flight no.CZ360 with travel date on 31may 2011 and return on 8th june 2011 flight no.CZ302. My yatra.com PNR no. Is CZ/ETKT[protected] and they are asking for more money and not giving proper services.What i can do please help me as i have shortage of time .
Thanking you
Jagjit singh
Moblie no.[protected]
Email; [protected]@yahoo.co.in

my ticket Yatra Reference Number : [protected]
I wanted Yatra to reschedule my ticket. But due to some technical problem in their office. They said we will call you letter after resolve this problem. But after 5 min. I got to know from my HDFC bank msg. that 2801/- has been debited from my account I checked my account statement it was shown that 2801/- has been credit to Yatraonline company though my ticket was not reschedule I called Yatra helpline team they agreed and said yes we received 2801/- amount from your account. Within 7 days you will get back money in your account. All most 2 months has passed I got fed up. I keep calling them daily bases and mail them every fort nightly . But there is no positive response from Yatraonline service side…
Help me out…
Sanjeev Kumar

Dear sir,

I whould like to bring your kind notice that, i was suppose to travel by Air India on[protected] from Chennai to Trivandrum, i had booked my ticket through M/S.Yatra.com.

The details of the ticket,which had booked is as follows.

Reference number: [protected]
Air Line PNR : 7CFI24
Flight number : 512
Ticket number : [protected]

Howvewver i was not able to travel on same day.i had recievd the information through SMS on my mobile, the said flight has been canelled for the particular date.so far i have not recievd any information of return payment which i have paid through my Axis bank net banking,account no is [protected].

Hence kindly refund my amuont as soon as aerlier.

Regards,

Syed Ibrahim.M

This is in continuation of earlier compaint
Yatra.com - parita shah
Dear
Sonia Mehta,

With deep regrets I would like to inform you that you are heading a team of incompetent people who cannot keep upto their commitments.

I was under an impression that a company in which NVP Intel capital, Reliance Venture has made large investments should have commitment to satisfy customers.

If this is customer satisfaction you provide, I am sorry what would happen to the large number of investors who may apply for your upcoming IPO.

Sorry to say your company is in hands of non hospitable team. Love Mishra has been supportive but cannot keep upto his commitments

Regards
CA Parita Shah

----- Forwarded Message ----
From: parita shah <[protected]@yahoo.com>
To: Deepika Nagpal <deepika.[protected]@yatraonline.com>; Love Misra <love.[protected]@yatraonline.com>
Cc: shalini.[protected]@yatraonline.com; saroj.[protected]@yatraonline.com; rahul.[protected]@yatraonline.com; nimit <[protected]@rediffmail.com>
Sent: Thu, May 5, 2011 3:37:14 PM
Subject: Re: RE: Visa documents for Schengen Visa (Yatra ref YT 6061598)

Dear Deepika,

As per the telephonic conversation with Mr. Saroj our departure has been finalised on 8 th May 2011 directly to Paris. Kindly confirm the same so that we can start making arrangements for the tour.

Regards
Parita Shah

From: Deepika Nagpal <deepika.[protected]@yatraonline.com>
To: parita shah <[protected]@yahoo.com>; Love Misra <love.[protected]@yatraonline.com>
Cc: shalini.[protected]@yatraonline.com; saroj.[protected]@yatraonline.com; rahul.[protected]@yatraonline.com; nimit <[protected]@rediffmail.com>
Sent: Wed, May 4, 2011 11:44:42 AM
Subject: RE: RE: Visa documents for Schengen Visa (Yatra ref YT 6061598)

Dear Mrs. Shah,

Greetings of the day !

We are confirming on to finals on your tour and will get back to you.

Regards
Deepika


From: parita shah [mailto:[protected]@yahoo.com]
Sent: Wednesday, May 04, 2011 11:36 AM
To: Deepika Nagpal; Love Misra
Cc: shalini.[protected]@yatraonline.com; saroj.[protected]@yatraonline.com; rahul.[protected]@yatraonline.com; nimit
Subject: Re: RE: Visa documents for Schengen Visa (Yatra ref YT 6061598)


Dear Ms Deepika,


This as per Earlier Email and disc. we have applied for Schengen visa and have recv. the same.

Hence therefore we would like you send the travel documents and also the balance amount to be paid.

Also we would like to know if any tickets are available from Zurich to Mumbai for Late eveng. on 16th May and the cost for the same.

Pl. confirm if further how are you going to co-ordinate so that we will be able to join your exiting group coming form London .


Loking forward for your earliest reply,

Regards

Parita Shah / Nimit Shah


From: Deepika Nagpal <deepika.[protected]@yatraonline.com>
To: parita shah <[protected]@yahoo.com>; Love Misra <love.[protected]@yatraonline.com>
Cc: shalini.[protected]@yatraonline.com; saroj.[protected]@yatraonline.com; rahul.[protected]@yatraonline.com; nimit <[protected]@rediffmail.com>
Sent: Fri, April 22, 2011 12:48:29 PM
Subject: RE: RE: Visa documents for Schengen Visa (Yatra ref YT 6061598)

Dear Mr. Shah,

Below is the details you need to send us on your letter head

I , Nimit Shah and my wife Parita Shah, are applying for the Schengen Visa on our own at the respective embassy while our UK visa’s have already been refused by the UK High Comission earlier.

We have approached and purchased from Yatra Online ( P) Ltd our air tickets, hotel booking & sight seeing for our proposed Europe travel in May’11. We are arranging for our overseas travel Insurance directly on our own
Incase our Schengen visa is declined to be issued / refused by the concerned consulate / embassy where we decided to apply for visa’s on our own, we would not hold Yatra Online (P) Ltd responsible in any manner whatsoever for this refusal of schengen visas not being granted to us and which we would have applied in our individual capacities . There would be no liability on Yatra Online(P) Ltd.

Also Yatra Online (P) Ltd will charge us incase of refusal of our Schengen visa’s a cancellation charge of Rs 95,398/- for which they have already provided us the details earlier and which we have agreed to pay to them incase of our Schegnen visa’s refusal.

Regards
Deepika

From: Deepika Nagpal [mailto:deepika.[protected]@yatraonline.com]
Sent: Thursday, April 21, 2011 8:05 PM
To: 'parita shah'; 'Love Misra'
Cc: 'shalini.[protected]@yatraonline.com'; 'saroj.[protected]@yatraonline.com'; 'rahul.[protected]@yatraonline.com' ; 'nimit'
Subject: RE: RE: Visa documents for Schengen Visa (Yatra ref YT 6061598)

Dear Mrs. Shah,

Greetings!

Please note we can send you receipt of the payment received from you on account of the our booking of Essential Europe. That will be the proof of the bookings done through Yatra.com. We cannot provide you with Group Documents as you are applying for the Visa’s individually and directly.

1 ) Receipt are attached along with the email.

2) Also find attach the copy of the covering letter for Swiss Visa.

You are kindly requested to send us the consent letter as stated by Mr. Misra and myself.

Trust above is clear with you are will help you our to apply for the Visa

Regards
Deepika

From: parita shah [mailto:[protected]@yahoo.com]
Sent: Thursday, April 21, 2011 7:54 PM
To: Love Misra; deepika.[protected]@yatraonline.com
Cc: shalini.[protected]@yatraonline.com; saroj.[protected]@yatraonline.com; rahul.[protected]@yatraonline.com; nimit
Subject: Re: RE: Visa documents for Schengen Visa (Yatra ref YT 6061598)
Dear Love Mishra,


Everything seems to be perfectly understood between the two o[censored]s. Only one requirement which I spoke with you on telephone which remains to be addressed is a letter from Yatra Online Pvt. Ltd. On its letter head that we are travelling with them in an all advance paid tour package from 6th May to 14 th May as per the itenary of Essential Europe excluding London . This letter was provided to us from Andheri office at the time of visa application o[censored]K .

We have recv. the Hotel Vouchers & To & Fro Ticket Vouchers from Deepika.



Also please instruct Mayur & Andheri office staff to return our passports & other documents that we had submitted for schengen visa application. You can also send the format letter for application for schengen visa on our own which we need to send to you.



Thank you for your prompt & clear reply & understanding.



Regards

CA Parita Shah


From: Love Misra <love.[protected]@yatraonline.com>
To: parita shah <[protected]@yahoo.com>; deepika.[protected]@yatraonline.com
Cc: shalini.[protected]@yatraonline.com; saroj.[protected]@yatraonline.com; rahul.[protected]@yatraonline.com; nimit <[protected]@rediffmail.com>
Sent: Thu, April 21, 2011 5:52:41 PM
Subject: RE: RE: Visa documents for Schengen Visa (Yatra ref YT 6061598)

Dear Ms. Shah,

Kindly find my replies on your note below

Kind regards


Love Misra

[protected] (M)

From: parita shah [mailto:[protected]@yahoo.com]
Sent: Thursday, April 21, 2011 3:04 PM
To: deepika.[protected]@yatraonline.com; Love Misra
Cc: shalini.[protected]@yatraonline.com; saroj.[protected]@yatraonline.com; rahul.[protected]@yatraonline.com; love.[protected]@yatraonline.com; nimit
Subject: Re: RE: Visa documents for Schengen Visa (Yatra ref YT 6061598)



Dear Love Mishra

As per the telephonic conversation I have understood the following. Kindly confirm the same so as to avoid any further dispute or misunderstandings.

1) Our Tour of Europe is re scheduled to 6 May directly to Paris & 7th May onwards till 14 th May we shall travel with your group escorted tour as per Essential Europe Itenanry.Later 15 th & 16th May we have extended the tour & shall be on your own cost- 2 nights Zurich post Yatra tour as stated above is on your expense and not to be borne by Yatra Online(P) Ltd


You are taking a pre tour on 06th May’11 at your own expense while joining our group on 07th May’11 at Paris


2) Total Tour cost shall be 1,12,000 per pax as agreed at the time of booking from 6th May to 14 th May. – Rate of Exchange for Euro’s will be applicable as on the date when you make the final payment

Once you have made the entire payment there would not be any price changes on account of ROE fluctuation. However prices could vary if there is any increase in taxes etc. from the airlines at a later date and stage prior to your travel. Ytara Online (P ) Ltd will provide you with the details and circular from airlines stating any such taxes etc increase.

3) We shall apply for schengen visa on our own i.e. Yatra Online Pvt. Ltd shall not apply on our behalf. However all requiste documents such as air tickets, hotel confirmation & a letter from Yatra Online Pvt. Ltd.on its letter head that we are travelling with them in an all advance paid tour package from 6 th May to 14 th May as per the itenary of Essential Europe and all the travelling arrangements are made by Yatra Online Pvt Ltd. as provided while applying for UK visa

As requested by you verbally we will provide you with air tickets, hotel booking details for the entire stay in Europe . You will arrange for your travel Insurance directly


Also Yatra Online (P) Ltd will not be responsible in any manner whatsoever incase your Schengen visa is refused. Also you and Mr. Shah are applying for the schengen visa

as desired by you on your own while your UK visa has been refused.

4) Yatra Online Pvt.Ltd. shall not be liable if the visa is refused & cancellation charges of 95398 shall apply as already informed. OK


Regards

CA Parita Shah


From: Nimit Shah <[protected]@rediffmail.com>
To: deepika.[protected]@yatraonline.com
Cc: [protected]@yahoo.com; shalini.[protected]@yatraonline.com; saroj.[protected]@yatraonline.com; rahul.[protected]@yatraonline.com; love.[protected]@yatraonline.com
Sent: Thu, April 21, 2011 12:28:53 PM
Subject: Re: RE: Visa documents for Schengen Visa (Yatra ref YT 6061598)

Dear Sirs / Madam

This a per vouchers send , the Vouchers are for Switzerland from 06 -16 May in Switzerland .

While we will be travelling to Paris (6-8 May - 3 Nights )/ Amsterdam (9 May - 1 Night )/ Heildeberg(10 May - 1 Night ) / Switzerland (11-13/14-15 May 5 Night ) , would therefore require the vouchers as per the detination .

As already confirmed earlier and once again .

We will be applying for the visa on our own , and a formal letter will be sent you by evenging.

Regards,
Nimit Shah
[protected]


On Thu, 21 Apr 2011 11:41:14 +0530 wrote
>


Dear Mr. Shah,

Please find enclosed the Vouchers for your reference.


Please send an acceptance Letter to us on your letter head
that – You will be applying for the Visas on your own and incase of refusal
Yatra will not be responsible for the same. Cancellations will be levied as per
Terms and Conditions.


Please feel free to contact us incase of any issues.


Regards

Deepika


From: Deepika Nagpal
[mailto:deepika.[protected]@yatraonline.com]

Sent: Wednesday, April 20, 2011
6:30 PM

To: 'Nimit Shah'

Cc: '[protected]@yahoo.com';
'shalini.[protected]@yatraonline.com'; 'saroj.[protected]@yatraonline.com';
'rahul.[protected]@yatraonline.com' ; 'love.[protected]@yatraonline.com'

Subject: RE: Visa documents for
Schengen Visa (Yatra ref YT 6061598)

Dear Mr. Shah,


Greetings!


Please find attach the required documents.
Kindly note that incase your Visa are refused Yatra.com will not be liable for
the same. Further canellations will be applicable as per our Terms and
conditions.


Please check across and incase of any
discrepancies let me know.

Best regards

Deepika Nagpal


From: Nimit Shah
[mailto:[protected]@rediffmail.com]

Sent: Wednesday, April 20, 2011
6:23 PM

To: deepika.[protected]@yatraonline.com

Cc: [protected]@yahoo.com;
shalini.[protected]@yatraonline.com; saroj.[protected]@yatraonline.com;
rahul.[protected]@yatraonline.com; love.[protected]@yatraonline.com

Subject: Re: Visa documents for
Schengen Visa (Yatra ref YT 6061598)


Dear Sirs,


This as per disc. with Mr. Love Msihra and your email recv. ,


We confirm that we will be submitting the visa by ourself , but all the
relevant documetns should be given by you so that we can do the same.

Pl. send the documents by tomm. so that we can apply at the earliest.


Regards

Nimit Shah

On Wed, 20 Apr 2011 16:21:56 +0530 wrote

>
Dear Mr./Mrs. Shah,


Greetings of the day!



This is with reference to you conversation with Mr. Love

Misra, Please note we are ready to provide you with following documents:


Air tickets

Hotel Vouchers



For your proposed trip to Europe , we request
you to submit

a Letter With Yatra that you will be applying for Schegen Visa on your own risk

and Yatra.com will not be responsible in case your Visa is refused/rejected by

the Embassy. Also be advised you will also be arranging for your Travel
Insurance

on your own.

Please do the needful so that I can forward you the

required documents.


Thanks and
Regards,
Deepika Nagpal
Manager - Outbound
yatra.com B-21 Infocity, Sector

34, Gurgaon,India 122001 Email : deepika.[protected]@yatraonline.com

I Phone[protected] Extn: 2147

This complaint may seem late, as I have only just discovered this website to get my complaint across.

I had booked 2 tickets with Yatra.com on the 10th of December, 2010 to travel Mumbai to Sydney on the 25th of December, 2010 on a co share Jet airways and Thai Airways.

I had received a draft itenary in my email on the 2nd of December, 2010 when I had made a payment of 25%, when I asked why I was not given a proper itenary with all details, I was told that once I make the full payment I shall get a proper itenary. I made the entire cash payment on the 10th of dec, 2010 and the itenary I received didn't have a baggage allowance written on it. When I called yatra.com and provided the reference number mentioned on the so called itenary, I realised it didn't exist and so the lady on the phone issued another copy and sent it - again it didn't have the correct baggage allowance on it.
From the 10th up until the 24th of December, 2010, I called in every single day to get the proper itenary with all details on it.
On the 24th, when out of frustration (which was only natural) I screamed, I was told that I was allowed only 20kgs baggage. When I had initially booked the tickets and even up until the 24th, I was told that I was allowed 40kgs.
This put me as a passenger in a big fix as I didn't know how much to pack anymore. As it is, the info I was being provided with on the 24th was different to the info I was given so far.
After lots of phone calls and much drama, 6:30pm on the 24th of Dec, 2010, a customer care rep told me that he is going to put me on a different flight due to all the confusion which had been created by Yatra.com
At that time it sounded fair so I agreed. I was told that I would get a call back as soon my booking with the other airline is confirmed. I waited till 8:30 but no one had got back to me and I wasn't sure what to do, so I called and the man on the phone said he wanted another hour and he will surely call me back. Again when by 9:30 I hadn't received any calls, I called back only to find out that the man (Ajay Kumar) who I had been speaking to so far, his shift had ended and that to my surprise I wasn't being booked on any other flight and that I should continue to prepare for the Jet Airways - Thai Airways flight ...
I was given an email saying that because mine is a co share flight I am allowed 40 kgs and not 20kgs and that I should go to the airport without any hesitation.

When I reached the airport, I was told that I would be charged for over baggage. After 2 hours of trying to get yatra.com on the phone, Finally a Mr Rajesh said to me "ma'am aapne kab se ticket book kari hai to aap abhi tak so rahi thi jo aapko last minute baggage allowance yaad aaya?"
I felt like applauding and bowing down to yatra.com... fantastic!!

When I reached sydney, I wrote emails, tried calling, did everything I could but alas! to no use as my emails weren't reverted to and on phones all I heard was that someone will soon get back to me in this regards. One CSR even dared to say "ab to ma'am flight ho chuki aapki, ab kya problem hai aapko?"

Im still waiting for some kind of explaination, an apology and definitely a compensation.

The tickets were booked under the names of:
Ms. Sanghmitra Kumar
Mrs. Sharda Ashok Kumar

This is with Ref to YATRA REF: YT6479462,
I had done a booking for 22nd April'11 for Flight from Mumbai to Queenstown, which I had cancelled on 06th April'11, and I had made the payment of the same in part Payment Method, 24378.57 from my Own Saving A/c in HDFC Bank, and rest of the amount 7830 for which I have already recievded the payment into my credit card, I have called the customer care innumerable times for the same but have not recieved the amount till date, I have been always told by them that this amount has been credited from Yatra.com's End on 24th April'2011, so then Why I have not recieved it in my account yet, can anyone tell me where is the gap here.....I need to get this refund as soon as possible now this has been a helluva of time ...you can send me the response to my email ID as also on [protected]@yahoo.in

i have canclled my ticket on yatra .com pnr no[protected] tra 121840 tran id 1E3T8E but still now not credited to my account there is no clear instruction.I have cancelled i railway 2 tier ticket.ery poor service
and i swear never to book through yatra .com.i have cancelled ticket last 10 days before as on date
[protected] but no response from them and neither any body calling us explaining.how govt gives licence to these peoples total lack of service.Please ask them to call me in my mob no [protected].