Yatra Online / YatraTrip.in Complaints & Reviews

Dear Customer,

Thank you for chossing Yatra.com.

We truly apologise for the inconvenience faced by you while booking on our website.Our Customer Care Team would have contacted you regarding your above query. Please be informed that we tried providing you with the availability of the rooms as per your requirements, but we were not able to confirm the same as the rooms were sold out.We have processed full refund for both the bookings from our end. We would request you to book for some alternate property. Please treat this as an isolated case and we look forward to keep assisting you with your future travel needs.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

Dear Mr Dhall,

Thank you for contacting us at Yatra.com.

We truly apologize for the inconvenience you have faced in this regard.Our Customer Care Team would have contacted you regarding your above query. Please be informed the fares listed on our website are offered directly by the airlines. As fares are extremely dynamic, it is possible that when you were processing your booking the seats were not confirmed in that particular class. As a result the booking was not confirmed at back end but the payment was successful. Please be informed that we have taken a loss of INR 1609.41 and confirmed the tickets for your travel.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

Dear Guest

We sincerely regret inconvenience this has caused. This is most definitely not the level of service we aim to provide our customers.We request you to allow us to look into this and you will shortly be receiving a call from our end to update you on this.

Should you need any further assistance, please do not hesitate to contact us anytime.

Warm Regards
Team Yatra

Dear Customer,

Thank you for contacting us at Yatra.com.
We truly apologize for the inconvenience you have faced in this regard. Our Customer Care Team has been in contact with you regarding this post. We have earlier dispatched the welcome kit through AFL Courier but it was ODA (out of delivery area). We have now dispatched the courier to your office address on 3rd August 2011. Request you to wait for 3-4 days for the same. We have shared the POD details of the same with you as well.

Best Regards,
Yatra Care

the following details are my flight bookings and cancellation process. asper customer-care assurance i cancelled it at my choice.they assured me refund of money after normal deduction.but now they says no refund is available.if so how the customer care staff assured me that refund will be made with normal deductions.
few emails posted here for reference.
From: "arishinagere nadig pranesha" <[protected]@yahoo.co.in>View contact details
To: [protected]@yatraonline.com
you are not support to say like this on this day.i contacted through help line phone aswel on yatra web page they confirmed me that cancellation is under progress and refund will be made soon.after this cancellation status was successful.message was displayed on my booking page.
so am expecting refund.
please check all these events and refund the money.
thank you.
pranesha a n

--- On Wed, 23/2/11, [protected]@yatraonline.com <[protected]@yatraonline.com> wrote:

From: [protected]@yatraonline.com <[protected]@yatraonline.com>
Subject: RE:'yatra=[protected]' (FQSYGNMWAQ) Domestic Flights - Customer Service - Cancellation
To: [protected]@yahoo.co.in
Date: Wednesday, 23 February, 2011, 7:30 PM

Dear Mr.Pranesha,
Greetings from Yatra.com.
This is with reference to your online cancellation request dated 23th Feb 2011,please be informed that your booking stands confirm under yatra booking reference number :[protected].
We would like to inform you that as per the ticket is booked under the specail fare ticket the ticket is Non-refundable in case of cancellation and Non changeable under this offer ticket.
In case if you seek further assistance or clarification please feel free to contact us on[protected]X7) or you can write us at [protected]@yatra.com. Alternatively, you can reply on this e-mail itself.
Best Regards,
Yatra Team – US Inbound
Toll Free Number :[protected]
Fax –[protected] |
Email:- [protected]@yatraonline.com
From: "arishinagere nadig pranesha" <[protected]@yahoo.co.in>View contact details
To: [protected]@yatraonline.com
its very bad to mention here that i got information asper your "In case if you seek further assistance or clarification please feel free to contact us on[protected]X7)".when i contacted above they clearly assured me that i will get refund and necessary information have already published in MYBOOKINGS menu of my yaatra.com account.its also confirmed.& i got information as above.after that only i cancelled my trip.if your support team member mislead me its your responsibilty.please note that its not right to make frequent correspondence on the same matter.under vicarious liability you are responsible for your staff wrongful action.if you failed to refund the amount i will recommend for derecognize your company for making wrongful assurances to the public.thats not my intension i waited a long gap and hoping you will take necessary action soon.
thanking you sir
pranesha a n

--- On Wed, 2/3/11, [protected]@yatraonline.com <[protected]@yatraonline.com> wrote:

From: [protected]@yatraonline.com <[protected]@yatraonline.com>
Subject: RE:'yatra=[protected]' (FQSYGNMWAQ) Domestic Flights - Customer Service - Cancellation
To: [protected]@yahoo.co.in
Date: Wednesday, 2 March, 2011, 12:03 AM

Dear Mr.Pranesha,
Greetings from Yatra.com
This is with reference to your email below, under Yatra reference number [protected].
We would like to inform you that regarding this special fare ticket offer it is clearly mention on our website that in case of cancellation the ticket is Non-refundable. We would request you to cross check the same which is mention on our website regarding the terms and conditions.
In case if you seek further assistance or clarification please feel free to contact us on[protected]X7) or you can write us at [protected]@yatra.com. Alternatively, you can reply on this e-mail itself.
Best Regards,
Yatra Team
B - 21 | Infocity | Sector-34 | Gurgaon | 122001 | India
Phone: +[protected] | 7 Fax:[protected] |
Dear Customer, we would like your feedback on your experience with Yatra.com. Click Here to tell us more about this interaction.




Web :-
Yatra Reference No.: [protected]
Passenger Name Status
1. Mr pranesha an (ADT) Cancellation in process
Sector: New Delhi (DEL) – Bangalore (BLR)
Flight Details
Airline PNR No. Flight No. Departure Arrival
D98QLR IndiGo
6E-277 New Delhi (DEL)
3:05:00 PM
15 Feb 2011 Bangalore (BLR)
5:45:00 PM
15 Feb 2011
Price Details
Passenger Details No. of Passengers Base Fare (Rs) Taxes (Rs) Total Cost (Rs)
Adult 1 900.00 2782.00 3682.00
Additional Fee 72.00
Flight Service Tax 5.56
Flight cost including Taxes & Fees: 3759.56


Insurance Details
Product Name
Policy No
Status
Name of Pax
Amount (Rs)
Travel Insurance YO1171196 Success Mr pranesha an 129.00

Total Itinerary Cost *
Promotional Discount -900.00
Travel Insurance 129.00
Flight Cost including Taxes & Fees: (Depart) 2988.56
* Total itinerary cost shown above is subject to change as the booking amendments are processed.

Payment Details
Payment Mode
Card Type
Status
Payment Amount (Rs)
BANKTRANS Success 2988.56

please help me to get refund from yatra.com and take suitable action against cheating the public.
thanking you sir
pranesha a n

Hi Mr. Pranesh,

We are extremely regretful of the inconvenience of your experience. Please rest assured that your problem will be taken care of now that we have noted down your ref # and we'll get back to you ASAP.

Thanks and regards,

Team Yatra.com

thank you m/s yatra.com. i received your call and assured me that within 2-3 working days issue will be solved. wish you happy SHREE RAMANAVAMI fest.
pranesha a n

Thanks for your trust Pranesh. A happy Shree Ramanavami to you too! :)

Please do let us know once the money reaches your account.

Stay in touch with us on Facebook (facebook.com/Yatra) and Twitter (twitter.com/YatraHolidays)

Pranesh,

Just received confirmation that we have now processed refund of INR 1837/- on the above transaction from our end, post which the Bank would take approx. 6-8 working days to credit this amount into your account on a Net Banking transaction. We hope this helps resolve your query.

Thanks and regards,

Team Yatra.com

they have cheated me of the hotel booking, they made me to stay in a third grade lodge , i paid 3500/- for this, i stayed for one day i requested for the cancellation, the best part is they said it cannot be canceled, they have charged & ate the money that's it

Hi aslamwt,

Thanks for taking time for feedback. We extremely regret the inconvenience caused to you. Please send us your ref # so that we can get it resolved ASAP.

Thanks and regards,

Team Yatra.com

I am another customer who is facing the same issues with Yatra. I booked my ticket from Chennai to Bangalore for the 6th of July 2011 in the Kingfisher Red airlines. I will post it separately. But Yatra is doing so much cheating to its customers, I am willing to go the extra step to take them to court when I reach US.

Dear Customer,

Thank you for contacting us at Yatra.com.

We apologize for the inconvenience you have faced in this regard. We have processed the refund o[censored]SD 90.71 on 01st August. As the mode of payment used for booking was Credit Card so bank will take approxtimately 4-5 working days to credit the amount in your card. We would request you to get in touch with the bank after the given time.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards,

Yatra Care

Dear Customer,

We truly apologize for the inconvenience you have faced in this regard. We request you to please provide us your contact number and booking reference number to enable us to look into this and resolve on priority.
Thanks and regards,

Yatra Care

Dear Customer,

Should you need any further assistance related to bookings made through our US website, please call us on[protected].

Warm Regards
Team Yatra

Dear Sir/Madam,

Yatra.Com totally cheated me of Rs.30,000/-. I was negotiating a Kerala 7 Night 8 day package
tour. They kept on advising me all the costs for changes of itinerary etc. etc. and requested me
to pay Rs.30,000/- for confirmation which I did with credit card on the internet. Once I paid up,
they just kept on saying that they are reverting with details. They did not revert with a single
detail, upon my query they were absolutely silent. They took Rs.30,000/- & I was left high & dry,
till the final final date of departure. The departure date was 26.10.12 and has gone & there has
been no advise whatsoever till date from Yatra.Com.
They are a bunch of cheats operating from Gurgaon & now started cheating others at Mumbai as
they have recently opened an office at Link Road, opp Infiniti Mall Andheri(W), Mumbai-400053.
I believe that this is their regular business of cheating and there are many like me who have
suffered likewise.

Be very careful of Yatra.Com & take care !

Thanking you,
& Best Wishes,

Dipankar Ghosh
[protected]
[protected]@gmail.com

Dear Ghosh, You can try to solve your problem with Yatra.com by approaching akosa.com an organization dedicated to consumer grievances redressal. they helped me with my complaint against naptol and I received refund of the amount. log in into akosa.com, become a member and they will certainly help you with your complaint against yatra

Dear Mr Ghosh,
Greetings from Yatra.com!!!

We apologize for the inconvenience you have faced in this regard. Our Customer Care Team would have contacted you regarding your above query. We have processed the refund of Rs 30, 000 on 03rd Nov. The credit for this transaction would appear in your account within the next 4-5 working days.
Once again, please do accept our apologies of the inconvenience faced by you. We do endeavor to provide the best standards of service to our customers and any exceptions are dealt with seriously. We assure you of our best services at all times, and hope to continue to service your travel requirements.

Best Regards
Yatra Care

NEVER USE YATRA.COM.I HVE BOOKED GOA HONEYMOON PACKAGE FOR MY BRO FOR RS 55000/- AND AT LAST MOMENT THEY TOLD ME THAT HOTEL WAS NOT CONFIRMED AND IF I HAVE TO CONTINUE WITH PACKAGE IHAVE TO SHELL 2000 MORE LATER I PAID AMOUNT AND BOOKED SUKHMANTRA RESORT GOA ... IT IS TO BE MENTIONED THAT I WAS ALREADY TOLD BY THERE COMPETITOR THAT WILL DO THE SAME ... AND LATER I FOUND IT TO BE TRUE
HOPELESS WORK AND EXPEREINCE .

Failure to refund
Refunds under Yatra reference No.[protected], [protected] and [protected].
I had made some 'on line transactions' with M/s Yatra.com and these transactions were subsequently cancelled. The resulting refund has since been returned by M/s Yatra.com on 15 Oct13, as claimed by them. However, the refund has not come to my account till date and my bank tells me that no such refund has been received by the Bank.
Now, after 2 months+ Yatra.Com tells me that money will be refunded to you via NEFT. To this also 6 days have elapsed but no refund has been received till date.
It seems there is no responsible officer in Yatra, com who is bothered about the reputation of the org.

Dear Customer

At the onset please accept our sincere apologies for the inconvenience caused. Our concerned team is looking in to your query. Please allow us some time to investigate the case and respond to you. Request your patience in the interim.

Best Regards
Yatra Care

Dear Customer,

At the onset please accept our sincere apologies for the inconvenience caused. This is definitely not the kind of service that we intend to provide our valuable customers. We have processed the refund of INR 4073 under booking reference no# YT 10813718. Refund of INR 8172 processed under booking reference no# YT 10928773 and refund of INR 4185 is processed under booking reference no# YT 10813543. The credit will reflect in your account within 2 working days.

Best Regards
Yatra Care

Yatra.com — Fare - not Refunded

Dear Sir,

I have booked a train ticket through Yatra.com on 18/07/2009. The Ticket has not processed but the fare has been deducted from my acount. Still Ihave not received the payment and there is no information from yatra for the same.
Still in my booking account, it is showing that the fare will be refunded to your account.
Kindly go through attachment of my booking screen shot.
I request you to take necessery action on this matter.

Regards,
Tanmoy Biswas

Dear Mr. Biswas,

Apologize for the inconvenience caused to you. We are looking into your issue and will get in touch with you very shortly.

Please feel free to get in touch with us on [protected]@yatra.com should you desire.

Sincerely,

Yatra Care

Yatra.com — fare not refunded

Dear Sir,

I have booked a train ticket through Yatra.com on 29/09/2009. Yatra refence no is AIM38C. The Ticket has not processed but the fare has been deducted from my acount. When i mailed to yatra.com they told me to file TDR, whereas while trying to file tdr it is telling for booked tickets only TDR can be filed.Still I have not received the payment
Still in my booking account, it is showing that the fare will be refunded to your account.

I request you to take necessery action on this matter.

Yatra .com is a cheater company. Not willing to refund the customers money.

Dear Customer,

Thank you for contacting us at Yatra.com.

We apologise for any omission in the terms and conditions provided to you during your conversation with our agent. Our Customer Care Team has been in contact with you regarding this post .We hope they have been able to resolve your concerns now. We believe you have agreed to keep the vouchers & have completely understood the T&C of the offer as communicated by our team.

Looking forward to assist you with your future travel requirements.


Best Regards
Yatra Care

Dear Mr Gopi,
Thank you for contacting us at Yatra.com.
We apologise for the inconvenience faced by you.The refund for your booking |# AIM38C was already processed from our end on 13 OCT 2009. We hope you must have received the same into your account.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care

Hi Pravesh Meshram,

I have been cheated by them very badly. I don't know even their contact details, can you please send their contact details and company address.

Thanks,
Saikrishna,

Yatra Online — Please refund my Money-Ticket not booked money deducted from the A/c

Dear All,

I had booked a ticket from Banglore-Delhi on 15 feb 2008 from yatra .com for Jetlite S2-234 my yatra refrence number is 9LA6QG in the name of Shweta Singh. on the air port i was told that there is no ticket booking by Yatra on my name & Yatra people have not released the payment for the ticket booking to Jetlite.
i had to book another ticket & i had to pay extra 2000/-for booking another flight as it was an urgent visit to Delhi.

forget about the Mobile bill which i spent on contacting these people & how much running around has been done my be on the flying date.

My money is still not refunded & i ve been left without any information.

Dear Customer,

Thank you for contacting us at Yatra.com.

We truly apologise for the inconvenience you have faced in this regard. Our concerned team is looking into your query & would need some time to address it. Request your patience in the interim.

Best Regards
Yatra Care

Dear Customer,

Thank you for contacting us at Yatra.com.
We sincerely regret the inconvenience this may have caused you. Our Customer Care Team would have contacted you regarding your above query. We have processed the refund for INR 600 from our end. The Bank would take approx.2-3 working days to update this credit into your account.
Should you require any further assistance, please call us on[protected] /[protected] or alternatively write to [protected]@yatra.com

Best Regards,
Yatra Care

Dear Customer,

Thank you for contacting us at Yatra.com
We truly apologize for the inconvenience you have faced in this regard.Our concerned team is looking into your query & would need some time to address it. Request your patience in the interim.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

Dear Customer,

Thank you for contacting us at Yatra.com.
We truly apologize for the inconvenience you have faced in this regard. We have processed the refund of INR 3200 from our end on 23rd July. As the mode of payment used for booking is Credit Card so the bank will take approxtimately 4-5 working days in order to credit the amount in your card. We would request you to get in touch with the bank after the given time.

Best Regards
Yatra Care

I had booked a ticket online through M/s Yatra.com on 2.12.2009 for Mumbai - Kolkata sector by Indigo airlines. The cost of ticket was Rs. 4729.00 which I paid through my credit Card. However immediately after verification of credit card transaction, the internet connection with M/s Yatra.com got lost.

After several attempts to contact M/s yatra.com over telephone I learnt that request for purchase of ticket had been registered with them under reference no. VDH3ZC; however ticket was not confirmed as payment had not been received.

On checking my unbilled credit card statement online, I found the amount of Rs.4729.00 debited to the card in favour of M/s Yatra. Despite several attempts I could not contact M/s Yatra.com over telephone - their phone is normally busy and when if one gets connected, the IVR system asks to wait for travel executive, and the wait turns out to be endless.

Finally I lodged a complaint with the company through their feedback email address. I was advised to mail them scanned copy of bank statement in pdf. format. I sent them a screen shot of my unbilled transactions statement stating that the credit card statement was not available as it follows a particular cycle and is not issued on call.

In reply M/s Yatra.com stated that they were not able to open the file sent by me and insisted on scanned copy of credit card statement. Incidentally, I received credit card statement on 8.12.09 and tried to send a scanned copy to the company. I made several attempts to send the copy but every time there was an error message that the domain server of the addressee rejected the mail. To test, I sent the CC of mail to another address of mine where it was succesfully delivered. It appears there is some manipulation on part of M/s Yatra.com that in such cases they insist on sending statement in pdf format which perhaps is not accpetable to their server.

After failure to send the statement, I again contacted the company over telephone and after many attempts could talk to thier executive and after telling her my inabilty to send the statement through email, asked for an alternatve method like fax to send the same. The executive stated that statement could not be acepted through any other mode. She however asked me to hold the line and vanished - after waitig for more than 20 minutes I had to disconnect the phone.

Thereafter I sent an email to the company stating that I apprehended some foul play and sought an alternative method of sending my statement to them. I also threatened to lodge complaint with appropriate authority in case a satisfactory reply was not received.

Today I have received a mail stating that full refund had been raised to my account and i should be getting my money in 7 working days time.

My question is if M/s Yatra.com had received payment, why they did not issue ticket but kept on insisting for statement. And if they had not received the money, how are they refunding it now without verifying my statement. There appear to some serious malpractices going on.

Further, in the mean time the price of ticket in the same flight has gone up from Rs. 4729.00 to Rs. 5679.00 and therefore there is no reason for me to accept refund at this stage. I insist of ticket being issued and also compensation for harassment.

Looking for a suitable redressal of grievance and also action against the company if they have resorted to any malpractice.

Dear Customer,
Thank you for contacting us at yatra.com !!
We sincerely regret the inconvenience this may have caused. Our concerned team is working on your concern. Request you to allow us some time to respond to you. Request your patience in the interim.
Best Regards
Yatra Care

Dear Customer,

We have gone through the call recording for the above conversation, the agent had asked you to speak to the airline as there was no possibility to use the ticket out of sequence. He had also provided you the contact number of the concerned airline.The quotation of INR 19000 was given to you for the purchase of new ticket, if the airline does not allowed an exemption from TAO- CAN sector. There was some confusion regarding the conversation which you had with our agent.

Once again, please do accept our apologies of the inconvenience faced by you. We do endeavor to provide the best standards of service to our customers and any exceptions are dealt with seriously.

We assure you of our best services at all times, and hope to continue to service your travel requirements.

Best Regards
Yatra Care

yatra platinum — rejection

my name is anand kothari i have applied for yatra platanium card for that purpose i have give my proof of xeorx of ration card & pan card & i have sign a paper for signature purpose. you have rejected my application for the card so i want my paper back. so pls returned my paper as soon as possible.

Yatra Online — Cheating on Internet transaction

I have made a booking on 24th Dec 2010 in Kingfisher Flight IT 331 through Yatra Online, Reference Number : PXKVGE for for my wife and daughter and another ticket with Yatra Reference Number : T68VGE for myself (undersigned) for travel date 25th Dec 2010 from Mumbai to Delhi under a scheme whereby I was to get 2 Rebook Watches worth Rs. 2500 each. The same was confirmed by their executive on phone and on mails while the transaction was happening.

Since then I have been following up with the Yatra Customer care executives and through email correspondances. My call once connected is put on hold for half an hour and then disconnected every time. In addition, I have been given false promises of different dates of delivery on mails from Yatra. However, recently I have been told that the matter is under investigation and they will get back to me asap.

After one month of non stop follow up by calling them and on mails, I was told that I will get the watches within 3-4 days in Mar 11, which again never happened. Thereafter, in Apr 11 on my stating that the case is being given to consumer court a mail came that the watches will be delivered within April.

Request Indian Consumer forum to help me in getting my watches alongwith a compensation of Rs. 1 lac for emotional harrassment and wastage of productive time in corresponding with yatra team of bonafide customer.

This will also help in such sites becoming more and more aware of customer rights and start becoming responsible and start delivering their contractual obligations after taking money basis some undertaking.

Thanking you in anticipation of the needful done at the earliest.

Regards,
Shorabh Aggarwal
[protected]

Hi Shorabh,

We are extremely regretful of your experience. Please rest assured now that we are here. We have noted down your ref # and will get back to you shortly.

Thanks and regards,

Team Yatra.com

Hi Shorabh,

We have looked into our records and found that your free gift watches have been dispatched through Aramex courier with consignment numbers [protected] & [protected].

You can track the details on http://www.aramex.com when the details would be updated on their site in next 24-48 hours. We hope this helps resolve your query. Assuring you of our best attention at all times.

Thanks and regards,
Team Yatra.com

Dear Mr. Narvekar,
Thank you for contacting us at yatra.com !!
We sincerely regret the inconvenience this may have caused. Our concerned team is working on your complaint. Request you to allow us some time to respond to you. Request your patience in the interim.
Best Regards
Yatra Care

Dear Mr. Narvekar,

Thank you for contacting us at Yatra.com.

Our Customer Care Team has been in contact with you regarding this post. We are in the process of dispatching the cheque for the amount of INR 90499.98 from our end today itself.You would receive the cheque latest by Monday. Request your patience in the interim.

Best Regards
Yatra Care

It seems my complaint has gone unseen by YATRA team...Where in my complaint did I mention about not getting the remaining amount..I am complaining about the charges which u people have applied...Either you have not understood the issue or ur reply is just to fool other people who see ur message stating "we will dispatch the amount".

One thing which can be easily seen in your reply is that not only u people mis-sell the product but also send replies which are not worth the question.

Anyways I will tell u what we have done in these days...Yesterdaty we met the yatra team some manager name Purviii she said that we will deduct Rs34, 000/- per person for cancellation of trip due to visa rejection and nothing further can be done.

When asked about why they dont inform customers about charges that customer has to bare if his Visa is rejected...Answer was if we say this to customer why any one go with yatra for tour?...

If this is the case than take word for it..This mis-selling process has to stop because it is not about some Rs100/- product but a holiday which is in almost Lacs...

Fooling senior citizens and taking money away from them would not be that easy in City like Mumbai :).

Further, my mother will be reporting this 420 Matter to the nearest police station before tuesday.

Shelom pareira was the executive who sold us this product and were only said over the call that if we cancel the trip then there would be charges.

Also we will see to it that this charges are mentioned in all your future sales as this is the biggest drawback and no one should suffer because you want to meet your sales target and company want to meet turnover...

Till date no reply ?

thanks for the feedback on Yatra. A group of families were planning a trip to Europe and considering Yatra.com.

However based on your feedback and high cancellation charges even in case when Visa is not issued, when the customer showed full intent of travel but could not due to reasons beyond his control but part of the process of making the trip organized by Yatra - we have collectively decided NOT TO CHOOSE YATRA for travel services.

Thank you for the valuable feedback.

Dear Manashis,
Thank you for contacting us at yatra.com !!
We regret the inconvenience this may have caused. This is not the standard of service we strive to achieve at yatra.com. Our concerned team is working on your complaint. Request you to allow us some time to respond to you. Request your patience in the interim.
Best Regards
Yatra Care

Dear Manashis,
Greetings of the day from yatra.com

We regret the delay in responding to your post on the forum. Omissions on our part, if any, have been completely unintentional. Our team would have contacted you on the above post and we hope they have been able to resolve all your queries. We have processed full refund on the above transaction on 6th July, 2011. We hope the refund has reflected in your account.

Once again, please do accept our apologies for the inconvenience faced by you. We assure you of our best services at all times, and hope to continue to service your travel requirements.
Best Regards
Yatra Care

Hi,

My name is gaurav.

Yatra travel voucher is fully fraud i purchase internationally travel voucher for 6999. they commit lot of thing and i am not able to use any one which they commited.

For example
I can use holiday voucher for hotel stay in any hotel in india even for single day.
i can use flight return voucher for one way ticketing also.
I can use 2 voucher for same transaction.

but when i call to book a hotel through my holiday voucher they are not ready to book.

What a cheat scheme they are running i will drag yatra to court i have in written mail also and same mail has been forwarded to surgeet singh but no action is taken till now.

Please help me to resolve my issue ASAP.


Regards,
Gaurav
[protected]

Dear Customer,

Thank you for contacting us at Yatra.com.

We truly apologise for the inconvenience faced by you during your travel to Leh. Would request you to please share your booking details & contact e-mail to investigate further & assist you in this regard.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

not expected such an irresponsible trip planning by reputed brand like Yatra...

Dear Mr. Mohanty,
Thank you for contacting us at yatra.com.
We truly apologise for the inconvenience you have faced in this regard. Would request you to please share your booking details & contact e-mail to investigate further & assist you in this regard.
Best Regards
Team Yatra.com

I agree with Mr. Kaushik. I booked holiday with Yatra for Marutius vide Yatra ref no. 6422799 for 4 star deluxe accommodation. At last minute Yatra informed us that the booking in that hotel is not available and instead they arranged in inferior hotel. We had to chase Yatra guys to get us travel voucher. Yatra Online cheats and harass its customers. I invite to form forum to fight such cases and encourage to file suites in consumer protection courts.

Rajeev Bhatnagar

Dear Mr. Rajeev,

Thank you for contacting us at Yatra.com.

We truly apologise for the inconvenience you have faced in this regard. Our concerned team is looking into your query & would need some time to address it.

Thank you for your patience.

Best Regards
Yatra Care

Yatra Team

Yatra Ref No. 6422799

For more than 10 days I had been waiting for your response. I am sure It would never come because at Yatra you believe in cheating and misguiding your customers. Well I have sent registered reminder cum legal notice to your head-customer service. I am going to file law suites against you for fraud, cheating and misguiding.

Rajeev Bhatnagar

Dear Mr Kaushik,

We truly apologise for the inconvenience faced by you during your travel to Corbett.Omissions on our part, if any, have been completely unintentional. The team has been in contact with you regarding the above post, and we hope that a mutually acceptable agreement has been arrived upon. As a gesture, we are refunding INR 4000 for the booking. We have dispatched the cheque of INR 4000 from our end on 6th August 2011, the receipt # for the same is 213608. Request you to wait 3-4 days for the same. Once again, please do accept our apologies of the inconvenience faced by you. We do endeavor to provide the best standards of service to our customers and any exceptions are dealt with seriously. We assure you of our best services at all times, and hope to continue to service your travel requirements.
Best Regards
Yatra Care

Dear Mr Rajeev,

We truly apologise for the inconvenience faced by you during your travel to Marutius.Omissions on our part, if any, have been completely unintentional. We have processed the refund for the reference # YT6422799 for the amount of INR 11000 from our end. We hope you must have received the same into your account.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

To Yatra Care

You guys are real crook. You post on net, you sms informing that the money would soon be transferred in my account but you never refund the money. Real smart. But what do you think? This type of business ethic is going to work forever. You think people are fool to revisit you. This is sad that Yatra like company survive and flourish in country like India. In US you guys would be on the road-Bankrupt.
Rajeev Bhatnagar

Dear Ruchi,

Thank you for taking the time to share your feedback with us. We assure you this this is definitely not the standard of service we at Yatra.com endeavor to provide our customers.

Request you to send us your contact details and the reference numbers for the above transaction on the email address [protected]@yatra.com. This would enable us to investigate this case and respond to you with a resolution.

Best Regards
Yatra Care

Hi Yatra Care

Transaction Ref_no DT15/SFDF63D76D8 and I have shared my Other required details on [protected]@yatra.com and [protected]@yatra.com.

I hope Yatra team would understand the miscommunication and step fwd to help their customer.

Ruchi
ruchi.[protected]@gmail.com

Dear Ruchi,

Thank you for providing us the details. We have received your email at [protected]@yatra.com as well.

Request you to allow us some time to investigate the case and respond to you.

Best Regards
Yatra Care

Hi Yatra Team.

Thanks a lot, After raising complaint I got support from yatra team regularly.
I got my money refunded.

Thanks a lot for supporting ur customer.

Ruchi

Looks like I am also being cheated the same way. Someone from Yatra.com called on my mobile and gave the same offer. I asked her the reduction in price that I can get if I take this offer for a Bangalore-Calgary return ticket. She said she will check and get back to me. After a while, she called back and said the actual fare of the the return ticket is Rs. 61, 000 and if I take their offer I can get it for Rs. 43, 000. She even explained the maths to me saying if I add Rs. 7, 000 (the cost of buying the offer), I stand to gain by spending only Rs. 50, 000 for the ticket costing Rs. Rs. 61, 000. After that I paid nearly Rs. 7, 000 online with my credit card and purchased the voucher. And yesterday got their email saying I am eligible for "Eight International Air Ticket voucher worth Rs. 1000/- each – Total value Rs.8000/-" !!! When I sent an email requesting explanation, another lady is telling "Sir, we cannot refund the money, we will send you a Polo watch worth Rs. 3, 500" !!! I am now trying to get my money back. So Folks, beware of this Discover the World Offer from Yatra. You may end up discovering how easily they can cheat and wearing a Polo watch!!! PLEASE SOMEONE TELL ME HOW TO GET THE CASH BACK FROM THESE CHEATS -- DA, Kerala

they will definately contact you. keep posting mail in such type of forum. i did same, Finally i got support from Yatra team and got my cash back.. they will surely understand your problem.

Hi,

Thanks for the valued feedback. i also got the same kind of phone call from yatra. I bought some time from them to read the reviews. I think i saved my money :)

-Piyush

Hi,
This is not really a complaint but a review note for customers like me.
I too got a call saying if I pay Rs.6024, I am getting travel vouchers (including 4*500 domestic flight, 4*1000 domestic hotel, 4*2500 domestic holiday, 4*1000 international flight, 4*3500 international holiday) worth Rs.27000, plus a polo watch worth Rs.5000 and Money Saver Card for shopping purpose with which I can get discounts starting from 10 to 25% depending on the outlet I am shopping at. They said I can use this card for unlimited times per day and I can shop from Rs.10 to Rs.10 Lacs. To be really frank,

1. Travel vouchers can be used only 1 at a time that too on basic fare of your ticket (only return tickets meaning that u ll have to book both onward and return from yatra) which is not going to help much. I personally feel tickets are cheaper on other websites sometimes. Better watch out.

2. Polo watch is still Ok, looks like all the payment is just for the watch, now not sure if that watch is really of Rs.5000.

3. Money Saver Card is completely waste for people residing out of Delhi and NCR as they have very limited outlets (not visited too often by common people) for other locations which again have terms and conditions, for a few of them, the validity even expires. It's utter waste. I felt like throwing it after looking at outlets and expiry. I mean hell, u cant buy diamonds everyday or go for some skin diagnosis everyday.

Friends, even i[censored] get multiple calls like this, please say NO!!! It's just business which common people wont understand ;).. listening about Polo watch makes the offer more fancy..as they know how human mind works..lol :D

Well wisher,
- K

Dear Customer (DR_DA)
We regret the inconvenience this may have caused you. Our team would have contacted you on the above query and we hope they were able to resolve your concerns. We have processed the refund to your credit card account on 3rd August, 2011 details of which we have sent to your e-mail on 25th August. We would request you to share the details with the bank to enable them to trace the money and credit the amount into your account. We assure you of our best services at all times, and hope to continue to service your travel requirements.
Best Regards
Yatra Care

Dear Customer (kanr)
Thank you for taking the time to provide your review on the product.

As per the T&Cs of the offer, each voucher can be redeemed for a single transaction. The total value of the vouchers provided to you is worth Rs. 27000/- as against a payment of Rs. 6024/-. Hence, you do have a saving on each transaction made by you post purchasing the vouchers.

Also, the Polo watch provided to you does retail at an MRP of Rs 5000/-. The money saver card included in the offer can be used in more than 1900 outlets within & outside India. You would get the discount upto 25% on the card while purchases in Hotels, Pharmacy, Restaurants, Lifestyle. etc.. We would like to inform you that the money saver card can also be used in major cities & capitals accross India like in Ranchi, Tirupati, Pune, Trichur, Agra, Aurangabad, Raipur, Vellore, Pondicherry, Andaman & Nicobar and many more.

We would like to take this opportunity to reassure you that all offers brought out by Yatra.com are legitimate and designed to the best benefit of the customer as well.

Should you have any further queries regarding this offer, we would request you to contact us at[protected] or email us at [protected]@yatra.com

Best Regards

Yatra Care

Real sad service by Yatra, they have started fooling loyal customer. I'm also victim of the same and in the end have couriered all the vouchers and free watch back and awaiting for my refund.

Dear Customer,

Thank you for contacting us at Yatra.com.
We apologize for the inconvenience you have faced in this regard. We would request you to please share your booking details & contact e-mail and number to investigate further & assist you in this regard.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards,

Yatra Care

I have already emailed the team yesterday and awaiting response & refund.

Dear Customer,

Thank you for contacting us at Yatra.com.

We apologize for the inconvenience you have faced in this regard. We would request you to please send your booking details & contact e-mail and number once again on [protected]@shiftthoughts.com. or [protected]@yatra.com for better assistance.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com　

Best Regards,
Yatra Care

Dear Ms Haldar

Thank you for contacting yatra.com

We sincerely regret the inconvenience this has caused however would like to bring into your notice that the visa rejection of Mr & Mrs Haldar happened due to non-submission of their salary slip.

We would request you to please refer to the visa refusal letter and advise in case of any further assistance required from our end. We request you to please treat this as an isolated case and look forward to your kind understanding in this regard.

Should you need any further assistance; please do not hesitate to contact us.We are pleased to serve you better at all times.

Warm Regards
Yatra Team

Dear Sir,

We understand the reasons for VISA rejection quite cleary, but, we were not guided in any ways by you or your vendor Mayur so as to submit documents in a proper order. We were assured severl times (before we made any payments that is (!), that you will be "assisiting us in all eventualities", we have received a complete mess of a service from your end. Your mumbai executives say "since the booking is done from Noida office, we will not help you"! Your Noida executives do not even bother to respond to the several phone calls and e- mails regarding simple requests the actual travel itinerary!

We sincerely do not know what will be the fate of your investors in your forthcoming IPO.

In any case, we are taking up the case to consumer courts since we have all the evidence supporting our claim for a full refund and damages on account of mental agony, wastage of time and money etc.

Regards,

Bidisha Haldar

Dear Customer,
Thank you for contacting us at yatra.com.
We truly apologise for the inconvenience you have faced in this regard. Our concerned team is looking into your query & would need some time to address it. Request your patience in the interim.
Best Regards
Team Yatra.com

Dear Mr Jain,
Thank you for contacting us at yatra.com.
We apologize for the inconvenience you have faced while booking the hotel with us. Our team would have contacted you on the above query. We have processed full refund of INR 19182/- on the above booking dated 30th May, 2011 due to non availability of rooms in the desired hotel. We hope the amount has reflected in your account.
We value your association with yatra.com, and hope to continue to service your travel requirements
Best Regards
Yatra Care

"Dear Customer,

Thank you for contacting us at Yatra.com
We sincerely regret the inconvenience this may have caused. Our concerned team is looking into your query & would need some time to address it.

Thank you for your patience.
Best Regards
Yatra Care"

Dear Customer,

Our Customer Care Team have contacted you regarding your above query. We have now confirmed the booking for the return sector as per your requirement without any charges for the flight which was cancelled by the airline itself.

We have also sent the revised tickets to your email address.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

Dear Customer,

Thank you for contacting us at yatra.com.
We truly apologise for the inconvenience you have faced in this regard. We have forwarded your query to our Customer Care Team. They would contact you shortly regarding the same.

Thank you for your patience.
Best Regards
Yatra Care

Dear Customer,

Our Customer Care Team have contacted you regarding your above query. We have now confirmed the booking for the return sector as per your requirement without any charges for the flight which was cancelled by the airline itself.

We have also sent the revised tickets to your email address.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

Dear Customer,

We truly apologise for the inconvenience you have faced in this regard. Our concerned team is looking into your query & would need some time to address it. Request your patience in the interim.

Best Regards
Team Yatra.com

Dear Mr Singh,
Thank you for choosing yatra.com.
We apologize for the inconvenience this may have caused you. Our team would have contacted you on the above query & we hope they have been able to resolve your concerns. There was a schedule change by the airlines on your return flight. After your approval the schedule changed tickets were confirmed & sent to you. We hope you had a pleasant trip.
We assure you of our best services at all times, and hope to continue to service your travel requirements.
Best Regards
Yatra Care