Yatra Online / YatraTrip.in Complaints & Reviews

Hi I booked one flight ticket from Delhi to Lucknow at jet airways with airline pnr - 3DNWJU for 12th Nov. I missed the flight due to traffic. I asked for the refund at the jet airways ticket counter at the airport. They said it will be refunded but will be done through your agent i.e yatra.com. i tried calling your customer care number but no body is picking the phone. Please call me at my number([protected]) and Please let me know when my refund for this will be done. My Yatra reference number is - [protected]
My email id is [protected]@gmail.com

Thanks Anupam

I have received a call from travel agent YATRA.com, informing that i have been selected for "Yatra Elite Program" where in i can get Domestic Air Ticket Vouchers of value Rs. 10000/- and International Air Ticket Vouchers of value Rs. 7000/- which i can redeem while booking air tickets and other benefits if i pay Rs. 6067/-. I have opted for the said program and an amount of Rs. 6067/- has been deducted in my account and they have informed that i will receive vouchers in 10 - 15 days. However, i have received after 20 days and to my surprise they have given me Rs. 10000/- worth domestic holiday vouchers and Rs. 7000/- worth International Holiday vouchers instead of air ticket vouchers

I am a common middle class man who never goes for holiday trips and these vouchers of no use for me.

I have contacted the travel agent, and the representative has informed that he will check it up and come back in 48 hours. In ten days, i have called 3 times to the travel agent, all the representatives have assured me that they will check and come back to me with in 48 hours, but no one has called me back after 10 days also.

Hence i request you to resolve the issue at the earliest.

Dear sir,
I booked my train ticket by yatra.Com details given below pnr [protected] transaction ID [protected]
train no. 12295 train name sanghamitra exp
class sleeper (sl) date of boarding 24 oct 2011 at 09:28
from krishnarajapurm (kjm) to patna jn (pnbe)
boarding krishnarajapurm (kjm) reservation upto patna jn (pnbe)
departure 24 oct 2011 at 09:28 arrival 26 oct 2011 at 09:20
distance 2715 km quota general (gn)this ticket was cancelled due to in waiting list,and another one I cancelled pnr [protected] transaction ID [protected]
train no. 12864 train name ypr howrah exp
class sleeper (sl) date of boarding 19 oct 2011 at 19:35
from yesvantpur jn (ypr) to howrah jn (hwh)
boarding yesvantpur jn (ypr) reservation upto howrah jn (hwh)
departure 19 oct 2011 at 19:35 arrival 21 oct 2011 at 06:10
distance 1963 km quota general (gn).But still now I didn't get the refund.Please look after this matter as early as possible.My contact no is [protected]

Sir,on 19.10.2011 I have received SMS from my ICICI Bank regarding that transaction of rs.6067 has been made at YATRA ELITE PROGRAMME.I Surprisingly shocked that without my consent or knowing to me these types of fraud being done by this company. I request you to transfer my comlaints to YATRA DOT COM company and CBI.
TO GET ME JUSTICE.

ARJUN S.SARWADE,
[protected],
AURANGABAD.(MS)

On Fri, Oct 7, 2011 at 6:44 PM, SUNIL AGRAWAL <[protected]@gmail.com> wrote:
Dear Mr TANUJ AGRAWAL,

Thank you for transacting with Yatra.com. This email is to confirm that your refund has beenprocessed by us to your bank.

The details are:

Booking Reference Number:6751027

Date cancelled on:5/30/2011 6:39:54 PM

Refund Amount:1513.08

Do note, while we have credited the refund to your bank, it is the bank that has to complete therefund to your account. It may take from two to five working days for the bank to do so. In case of any delay, we encourage you to follow up with you bank for the exact status.

Do note, in case you had paid by cash, draft or cheque, the refund will be paid by cheque. We have couriered a cheque for the refund amount due to you, as per the details mentioned above.

Please allow a few days for delivery. In case of any other query, do write to us [protected]@yatra.com.

Warm regards,
Yatra Care Team


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i sanjay k patwa a sbi card holder from n-mumbaaai the yatra elite proagramming has taken a illegal theftful transection from my card a sum of rs 6,067.00 tthey have taken from my ac althogh i have registered my complain at your call center represented by mr hemant, as he assured me about reversal of my money from this fraud YATRA ELITE PROAGRAMMING. kindly remove my high mental tention by revert my hard money.
SANJAY KHANDELWAL PATWA
M[protected]
[protected]

Hi,

This is in reference to my booking no 3YXUZE. I attempted to book online ticket through my debit card first and as per the payment gateway, the purchase was not successful due to an error on the website, however was charged for that transaction which should have not be done. Since that time I have escalated this issue many times and there is only on response which says that refund has been processed on 10 th sept. If it was processed then how can it take a month? Can I get atleast a realistic answer for the same? I am very upset with the kind of support these guys have provided. I was planning to purchase from yatra again, but after this support I shifted to cleartrip.com. Kindly have someone to look into this issue.

Thanks,

Shweta

I had booked one Ticket on yatra.com for travel date 24th September 2011 on 19th september 2011. However we decided not to travel on the said date and kept on trying to cancel the ticket on 22nd & 23rd september 2011. On 23rd finally I wrote a mail to [protected]@irctc.co.in. I got a revert from the id at 10.38 P.M same date mentioning that the since ticket has been booked through yatra.com request you to contact agent as we require mail from agent. Thus I wrote a mail to [protected]@yata.com at 6.24 A.M on 24th to write to irctc so that they can cancel my ticket.I got a generic mail at 6.52 A.M from yatra stating that yatra has received my query and shall be responsing shortly and assigned ref no 7156729.to my complaint.I didn't receive any revert and chart preparation time was nearing and thus I wrote again at 1.48 P.M stating that the ticket is not showing as cancelled and I have not received any revert and please ensure that full amount is refunded back to me.For this mail I got a revert at 4.11 P.M giving another reference number PXR8DE and stating that the said tiocket remained waitlisted and I will get a refund to my CC automatically within 5-6 days. However my ticket had got confirmed as I had checked the same by through sms service.So I wrote one more mail at 8.43 P.M informing that the ticket got confirmed despite my so many mails and since I have not travelled and informed you well in advance and cancellations were not happening so please refund the amount to me.For which I got one more reply 1.25 P.M on 25th stating that the cancellations can be done on our site only and for confirmed tickets TDR is required to be filed after 24 hours and applicable charges are deducted from the same. I again wrote a mail to on 25th at 9.27 P.M informing that the process provided is a normal process and since site was not working irctc required a mail fr4om yatra and I have not received copy of any such mail but I am entitled for full refund so refund my amount. I didn't receive any revert for the same and thus I sent another reminder to yatra on 27th september at 11.27 A.M for which I again got an apology and I was asked to file a TDR for refund no process for TDR etc was given and since TDR will deduct some charges no mention of balance money which will be deducted because of yatra's fault was given. I again wrote a mail on 28th September 2011 at 12.42 stating that all that is written by yatra is normal process and they should check the cpomplete chain of mails and ensure that the amount is refunded to my account by 29th evening else I will move to consumer court. The entire episode is a complete service lapse on part of yatra and they have not bothered to call and resolve my query.

Subject :- Non Refund of money of the ticket Guwahati to Aizwal dated 30 may 2011.

Sir,
I have not availed the journey from Guwahati to Aizwal due to cancellation of the flight on 30 May 2011 PNR-JMEZTO . After cancellation of the flight I approach to the Jet airways counter for the cancellation of the ticket & refund my money.They cancelled the ticket & told me that money come in your account by net banking .But I have not received refund till date. So I request you to help me to refund the money with the all correspondence expanses from last 4 months & harassment value to the consumer.

Thanking You

Yours sincerely
Ranjit Singh

original cancelled ticket is attached below for info please.

Hello,

Today i got a call from [protected], Some random Delhi number.. saying that,
they are calling from "Yatra.com" and they are offering some 25,000 rupees discount
For special and Selected candidates on domestic and international flights and hotel
reservations which is completely transferable to family and friends.

They also said they would provide some "Yatra Dining + Discount Card" with which one
could avail 25% discount on any purchase through out india.
He asked me my credit card details(16 digit no. and expiry date) so that he could pin my existing
Credit cards with the new Yatra card.
When i hesitated to give him the details his approach completely changed and i
was confirmed that he was a fraud.

Immediately when i checked on the forum, i found some more entries for this
kind of fraud.

This is sowmya from Bangalore. I booked a package tour for Malaysia along with my brother with yatra.com. The booking reference number is 7223985 at residency road Bangalore office of yatra.com.
By paying Rs 17000 as the advance amount i.e. 25% of the package. The package cost was Rs 70,000. The executive over the phone told us that if in case we cancel the trip the entire cost will be
reimbursed. The departure was on aug 18, 2011. My mother was not well and she was supposed to undergo surgery immediately. So we tried to cancel the trip from the last week of July. But the
executives were not responding to our call or the mails. As I was out of station I could not go to their office personally. Hence I sent them a mail on 9th Aug to asking them to cancel the package. Then
the executive sent a mail telling if we cancel the trip before 15days, 75% of the holiday cost will be forfeited. That means we have to pay them another Rs 35000 as the cancellation charges, even
though if we don’t travel. Executive Mr Justin james told me that if I reschedule the trip I don’t have to pay anything, i will be loosing just Rs 4,000 as cancellation charges. So I thought I will travel once
my mother is well and i applied for fresh passport for my mother. Later another executive told me that rescheduling of the package cannot be done and i will be loosing all my money. After a week the
same executive called me and told that Rs 6,000 will be reimbursed. So I contacted CEO Mr Dhruv Shringi who directed Mr Manish Bharati, director of south zone of yatra.com to resolve my case. But
Mr Manish Bharati also replied back telling me that they cant reimburse any money instead they will give me the holiday voucher of Rs 6,000 which can be redeemed against the package of Rs 50,000
package. The executives tortured me by changing their words every other day and compelling me to change my plans. I have already spent lakhs together on my mothers surgery, at this time I can’t
travel anywhere and I want my money back and also I want compensation for harassing me. Am ready to fight to any level to against them as they have tortured me at the time of medical emergency.
The executives stopped responding to me when I told them I want to cancel my trip. Over the phone they told that entire holiday cost will be reimbursed if I cancel before a week. But when I sent them a
mail to cancel they replied by sending their policies which says 75% of the cost will be forfeited if we cancel before a week. But how can they ask me to pay again Rs 35,000 even though we have
already cancelled it. I want justice. Yatra.com is a fraud. Please provide me the justice by helping me to get back my advance money from Yatra with interest. And also i need compensation for torturing me at the time of my mothers surgery.

Hi

Yatra has been the most unprofessional people that I have dealt with while booking my tickets. First of all, when it came to a refund on cancellation of booking, they completely backtracked on the tickets being refunded. After numerous calls to their call center, once they agreed to process the refund its been a month, and there has been no refund. On calling their call center, the agents are rude and I still have to see the face of my refund.

Hi,

I got this call from an executive claiming to be from yatra.com from the number[protected]. She proposed to me Discover the India offer for INR 6616.00. In which i was to get vouchers worth INR 20000.00 from yatra.com. After my repeated interaction she confirmed me that i can use the whole vouchers against my air travel. I purchased it.

Now after two days i was told that no i can't do that and blah blah blah. I registered a complaint with them which they verified from the recordings of the conversation that i was true and they have commited me wrongly. Now when i asked them to return my money they are not willing to do so. I got a call from someone Meghna and she told me that it's not possible to return the money.

This is a clear case of fraud and cheating.
I want strict actions against them.

Receipt No. : [protected]
Contact no of the company: [protected]

Hi,
I received a call from PLAT5 consultancy regarding some YATRA flight vouchers and other benefits (polo watch, free shopping card and a voucher for stay in Jim Corbett National park) from number [protected] on 25th Aug. I already paid 6067/- from my account and yet not received any mail or any type of communication. I was told that i will be sent e-vouchers for yatra which i didnt receive till date. They gave me [protected] to call at if i have any issues, but it always goes to their mailbox and all their associates are always busy... seems they are too busy in fooling other people aorund...
Their website also looks fraudulent where I was not able to post a grievance query.
This should be dealt with serious punishment as the company is not keeping up to the promise made and making false commitments.

Regards
Saurabh

Sir,
I am J.Inbaraj,Reader, DTERT,Chennai-6.I booked an e,ticket through my fri. 7311end N.Sathi to Delhi on 26 July,2011. Booking Number is 7311876.I flew to Delhi by SG -308 Spicejet on 26th July and was scheduled to return by Jet connect 9w-2255 on 28th July,2011.But the ground staff of Jet Konnect said boarding time was over by 10.50 and refused me a boarding pass though the flight was to leave by 11.15 hours only.I had to catch the next flight .I informed Jet Airways to cancel my ticket.The counter sales person said I would lose Rs.680 /- .I had to collect my ticket in Terminal one .Jet staff signed in a register all the details of my ticket and let me go out of the airport..So,with out taking endorsement of cancellation but only a signature on the e,ticket about the time of reporting ,i managed to rush to Terminal one in Delhi to buy a ticket from spicejet and flew back home by SG 303 on 28.July 1.50 pm .Confirmation No was D9RJCP through Akbar travels.Till date the money has not been refunded .I have the signed copy of e.ticket and the boarding pass of Spicejet return return journeyon 28th july itself. yatra has a reputation to live by .I want positive dirction from them. J.Inbaraj [protected]@gmail.com

i purches adti offer from yatra .com and shiftthought .com. my discount coopan not a recieved after a 28 days .

Dear Sir,

I have booked a Ticket Online with Yatra 2 months ago and changed the date via Air India (for which i paid a seperate amount of 15,000) I wanted to cancel this ticket for personal reasons, after cancellation Yatra told me to get the details of my credit card statement and the cancelled ticket from Yatra. I have done over 5 rounds of Air India and Yatra. Yatra telling me that Air India has to give the total amount and vice versa. I Finally got Yatra to agree that they would refund the total amount as per email but they have not done so and now do not reply to emails or calls. I have mentioned my details below, Please help regarding what needs to be done.

Booking yatra reference No[protected]

Dear Ms Ritika
Thank you for choosing Yatra.com. This is in regards to your booking reference YT6764666 .
As your flight was canceled from airline side so We will submit the same for refunding your amount to the airline and it will take 7 working days . You will receive your refund as soon as possible .
For any questions or assistance, please email us or call us.
Best Regards,
Yatra Team
Call: 1-888-4-MY YATRA[protected] Ext 2
Fax:[protected]
Email: [protected]@Yatra.com
Best Regards,
Yatra Team

I tried booking an airline ticket on 7th Aug 2011 through Yatra.com but while doing so it gave some error and the ticket was unconfirmed with PNR no. as 0000. Inspite of the ticket being unconfirmed Yatra.com deducted the amount from my credit card.
When I contacted them for this through phone and also through their online complain registration forum they asked for my credit card statement in PDF format showing the amount has been deducted. Which I have provided them.
Inspite of providing them with all the necessary details and proofs that the Yatra.com has deducted the amount without providing a confirmed ticket they are not taking any steps to refund me the amount and not even responding to any mails or registering a complaint online from their side.
The Yatra reference number for the unconfirmed ticket: [protected]

hi this is suhanda gul,
sir i booked railway tickts by yatra.com.mumbai to surat.2.8.11 but all raiway canceld to surat from mumbai central.still i not get refund.and charge credit card 2 times.what is this.everyday i am writeing to them .but no body listen.mera baharat mahan,
gali gali main gapla .regards suhanda gul .
NOTE.i have all proffs.

I had booked tickets online via Yatra. I got a confirmation email as well as my e-ticket. However when I went to the airport to board my plane, the airlines said there was no ticket. So I was forced to buy a one way ticket. When I called up Yatra, they admitted it was some technical fault on their side and they sent me another e-ticket for my return flight. They also sent me a mail saying they will refund me for the on-way ticket I had to pay for. This happened in January 2011 and I have yet to get my refund. I have mailed them and called them multiple times but have yet to get a response. Any help is much appreciated.