| Address: Bangalore, Karnataka |
This is sowmya from Bangalore. I booked a package tour for Malaysia along with my brother with yatra.com. The booking reference number is 7223985 at residency road Bangalore office of yatra.com.
By paying Rs 17000 as the advance amount i.e. 25% of the package. The package cost was Rs 70,000. The executive over the phone told us that if in case we cancel the trip the entire cost will be
reimbursed. The departure was on aug 18, 2011. My mother was not well and she was supposed to undergo surgery immediately. So we tried to cancel the trip from the last week of July. But the
executives were not responding to our call or the mails. As I was out of station I could not go to their office personally. Hence I sent them a mail on 9th Aug to asking them to cancel the package. Then
the executive sent a mail telling if we cancel the trip before 15days, 75% of the holiday cost will be forfeited. That means we have to pay them another Rs 35000 as the cancellation charges, even
though if we don’t travel. Executive Mr Justin james told me that if I reschedule the trip I don’t have to pay anything, i will be loosing just Rs 4,000 as cancellation charges. So I thought I will travel once
my mother is well and i applied for fresh passport for my mother. Later another executive told me that rescheduling of the package cannot be done and i will be loosing all my money. After a week the
same executive called me and told that Rs 6,000 will be reimbursed. So I contacted CEO Mr Dhruv Shringi who directed Mr Manish Bharati, director of south zone of yatra.com to resolve my case. But
Mr Manish Bharati also replied back telling me that they cant reimburse any money instead they will give me the holiday voucher of Rs 6,000 which can be redeemed against the package of Rs 50,000
package. The executives tortured me by changing their words every other day and compelling me to change my plans. I have already spent lakhs together on my mothers surgery, at this time I can’t
travel anywhere and I want my money back and also I want compensation for harassing me. Am ready to fight to any level to against them as they have tortured me at the time of medical emergency.
The executives stopped responding to me when I told them I want to cancel my trip. Over the phone they told that entire holiday cost will be reimbursed if I cancel before a week. But when I sent them a
mail to cancel they replied by sending their policies which says 75% of the cost will be forfeited if we cancel before a week. But how can they ask me to pay again Rs 35,000 even though we have
already cancelled it. I want justice. Yatra.com is a fraud. Please provide me the justice by helping me to get back my advance money from Yatra with interest. And also i need compensation for torturing me at the time of my mothers surgery.
Aug 13, 2020
Complaint marked as Resolved 
Greetings of the day from yatra.com
We regret the delay in responding to your post on the forum & the inconvenience this may have caused you. Our concerned team is looking into your above query and would assist you in this regard. Would request your patience in the interim. Should you require any immediate assistance please write to us at [protected]@yatra.com
Best Regards
Yatra Care