Yatra Online / YatraTrip.in Complaints & Reviews

I tried to book VTZ to HYD flight ticket today and the payment is through but the ticket status is UNCONFIRMED. I received a message that I would receive a call within 30 minutes to confirm the ticket but no call yet, its been half a day.

I'm at a loss of money as well now I'm not sure if the money will be refunded, there is no direct customer care number to contact nor there is a reply to any number of complaints raised till now

Booking Ref Number:[protected]
Email: puji.[protected]@gmail.com
Amount deducted: 2, 857.00

I tried to book VTZ to HYD flight ticket today and the payment is through but the ticket status is UNCONFIRMED. I received a message that I would receive a call within 30 minutes to confirm the ticket but no call yet, its been half a day.

I'm at a loss of money as well now I'm not sure if the money will be refunded, there is no direct customer care number to contact nor there is a reply to any number of complaints raised till now

Booked an Indigo airline ticket on 6 April 2023. Amount got deducted from ICICI account but website said "technical issue".

Attached screenshot

I tried to book the flight today for 15th APR 23 through Yatra.com with booking reference number[protected].

Amount of Rs. 14740 deducted but flight tickets not confirmed. No communication after that how they money would be refunded or tickets would be confirmed.

Please help.

I am writing to bring to your attention an issue I faced while booking a flight from Kolkata to Bangalore through the Yatra app. On 15th April, I booked the flight and paid the amount via Paytm app, but unfortunately, the ticket was not booked. However, the amount got debited from my account.

The reference ID for the transaction is[protected]. I am disappointed that despite making the payment, my ticket was not booked, and I was left stranded. I have been a loyal customer of Yatra for a long time, and I believe that such issues can be resolved with ease.

I kindly request you to refund the amount as soon as possible to the same account from where the payment was made. I hope that this issue can be resolved quickly, and I can continue to rely on Yatra for all my travel needs.

Thank you for your prompt attention to this matter.

Money got deducted and transaction is success but didnt received any ticket. I booked as a guest and i dont even have reference no.

I booked two ticket for guwahati-aizawl flight on 3 april 2023, money was debited form my account but didnt receive any ticket confirmation…..yatra didnt response to my email

I have booked two tickets for guwahati-aizawl on 3april and money was debited from my account but didnt recieve any confirmation on my bookings and tried reaching out yatra because i need to book another ticket asap but they didnt response my complaint and I only received auto generated messages….I have uploaded my transaction below

I had booked a flight ticket from DEL - COK on 2nd April’23. After a complete payment transaction of ₹7, 592/-. The page got stuck at Your order #[protected]-[protected] is
Awaited. Payment Reference no:[protected]

I call Yatra Customer Support many times but call not connected. They said no booking is made. Then I mail and no satisfactory reply received. I want my full refund now.

Contact number - [protected]
Mail ID - pt.[protected]@gmail.com

I had booked a flight ticket from DEL - COK on 2nd April’23. After a complete payment transaction of ₹7, 592/-. The page got stuck at Your order #[protected]-[protected] is
Awaited. Payment Reference no:[protected]

I call Yatra Customer Support many times but call not connected. They said no booking is made. Then I mail and no satisfactory reply received. I want my full refund now.

Contact number - [protected]
Mail ID - pt.[protected]@gmail.com

I booked a flight ticket from DEL to COK on 2nd April’23. After the complete payment transaction of (INR 7, 592). Page stuck and I have not received PNR No. I tried to call yatra customer care many times but no call connected as they said I haven’t booked any ticket and also send mails but haven’t received any reply.

I have taken a screenshot where the page stuck, I kindly request you to refund my hard earned money. I want my a confirmation on refund today.

Your order #[protected]
[protected] is
Awaited.

I had booking flight for Delhi to AHMEDABAD for 6 adult and 1 child(7yr) total 7 ticket and payment via Google pay but booking I'd not generated and still payment transfer to yatra.com official account pls do needful regarding these issue
I had payment transfer details

I was booking a flight from GOI-BOM today, and the amount got deducted from my HDFC account (I was paying via UPI using GPay) however on being redirected back to the Yatra app, it said that the payment is unsuccessful and the ticket was not booked.
Do look into this ASAP and issue me a refund for the same.
The UPI reference number of the transaction that I am talking about is:[protected]

I had booked my flight on 21st March around 10pm, from yatra.com. But after making the payment I recieved a mail that the booking status is pending, and I will be updated withing 3 hours. Even after 3 hours got no update so I tried connecting with customer care, I realised they dont take complaints after 6pm. So next day around 9 am I called them and I found that the booking is canceled and now they dont want to book another flight for me within the same price. They did not even compensate for the 12 hours delay in confirming, because since they did not confirm I could not book another flight bu the the time I contacted the customer service the prices were high in all the airlines. Afterall how can I book another flight without know the status of the current one, they would have taken cancellation charge for either of the ticket had it been confirmed. They did not budge on getting a newer ticker even if it was a 2k extra. They only refunded the amount that I paid. And now I am left with no flight booked with 12 hours loss and the prices have reached the sky. Had they told me the booking was cancelled withing 3 hours, I would rebooked the flight. I think the right resolution of the issue is to get me a flight on the same day

I have booking on March 10, 2023 which I purchased on Yatra.Com. I repeatedly called them to make the changes to the date but they never responded in time and when they responded they increased the date change changes.

To me this looks like intentional way to create a situation for customer so that customer will cancel the ticket and that way Airline and Agent both get good money.

Very bad Customer service.

I booked a ticket from yatra on 2nd March for 3rd march morning flight to Delhi from Kochi. The booking came as confirmation awaited. I thought it will get confirmed in a while. Now the flight has gone. I didn’t get any call from yatra. Neither they have a agent to call. I cant refund my amount.. only option to contact them is email.. which i didn't get any reply.

I tried to book flights by yatra.com. money got deducted but no flight tickets had booked . No refund i received by the company

Regarding my flight details has not sent but i am seeing with reference it is showing for 18 th may but i have booked for 18 th feb 2023 please send my itenary for Bangalore Delhi flight for 18 th feb 2023 because it is only4 days left no one sent my itenary i am going to mentally stressed eventhough so many mail has been sent through email or Twitter no one responded

I book 3 flight tickets from Patna to Guwahati through my Bajaj Emi Card
"Booking reference id[protected]" on 10th February, 2023, but the tickets never got confirmed. When I enquired about the problem, I got to know that this is an ill practice of this company. Go through their instagram page. You will get many complaints in the comment section. They don't even respond to their customers. But now they have found me. And I wanna say to Yatra.com that this time I will definitely sue your company. My brother is a lawyer of the supreme court. You won't be able to get away this time

At 7:55, I booked an Indigo Flight 6E-706, that is flying from Cochi International airport to Delhi international airport on 15th February, 9:20am - 12:35pm . I paid the amount Rs.9, 222 at 7:55 on 9th February. And then yatra website crashed. There has been no response, when i try opening my bookings tab, there are no bookings, absolutely no confirmation . Not been able to get back to the payment page. Kindly revert and help as soon as possible