Yatra Online / YatraTrip.in Complaints & Reviews

I tried to book flight ticket on 12 December, 2022, but my UPI payment got successful and debited from my account and ticket not booked/unconfirmed.
I didn't receive any notification from Yatra whatsoever that the booking has whether been failed or confirm.
I m attaching the phone pe transaction status.
Please look towards the concern. It was an emergency to book the ticket. Now I cannot even initiate the booking. My balance already got deducted.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 12, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

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Website: yatra.com

I booked ticket with yatra and my money was deducted but I have not received any confirmation about the booking.

The ticket was for 10 Feb 2023 from Chennai to Lucknow in Air Asia flight.

Dec 24, 2022

Complaint marked as Resolved

NA

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 11, 2022

Verified Support

Hi. Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payments on our portal. Kindly share the below requested details for us to check and take it further,

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by bank
Email ID (Used while booking)

Regards
Yatra Care

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Amritesh04's [Complaint's author] reply, Dec 18, 2022

Ok

Amritesh04's [Complaint's author] reply, Dec 20, 2022

booking reference number 1112220040449

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 21, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care

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Amritesh04's [Complaint's author] reply, Dec 21, 2022

Amount debited is 5810
Via credit card
Email: [email protected]

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 22, 2022

Verified Support

Dear Amritesh,

Greetings from Yatra.com!

This is regarding your refund request under booking reference number[protected].

We would like to inform you that a refund of INR 5810.00 for your booking has been processed on 21 DEC 2022.

Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

Regards,
Yatra Care

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I booked a ticket from yatra amount got deducted from upi but ticket was not booked

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 11, 2022

Verified Support

Hi. Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payments on our portal. Kindly share the below requested details for us to check and take it further,

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by bank
Email ID (Used while booking)

Regards
Yatra Care

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Address: Yatra.com

Website: Yatra.com

I have booked for hotel in yatra.com
I.will.pay 3399rs through Gpay
But still any.confirmation message did not get ..
Customer service very worst
I need my amount refund

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 12, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

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I had booked the flight tickets from Nagpur to Bangalore on 8th Dec.
the payment got deducted but the booking is not made. please let me know the refund details at the earliest.

i am attaching the proof of payment

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 8, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

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Address: Bangalore

I had done the booking on yatra and paid through UPI, the amount has got deducted but the booking is not created.

please let me know on how to contact you. and please share the resolution

also attaching the proof of payment.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 8, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

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I have booked my ticket from hyd to Bhopal flight money got deducted but it is showing no bookings

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 8, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used while making the boking to enable us to check the details and assist you. Regards, Yatra Care

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 8, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used while making the boking to enable us to check the details and assist you. Regards, Yatra Care

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This is Iyswarya
I have booked two round trip from Trichy to Kualalampur and made the payment. Post debiting the money the ticket was not confirmed. I have been trying to reach out to the customer care but there was no response. We also tried to reach the office, but the office was not in the given address. We are yet to get the tickets or refund. I have booked it on Dec 6 for travel in January 2023

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I

Iyshu06

Dec 7, 2022

I request immediate actions so that l can fly at the earliest.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 8, 2022

Verified Support

Hi,

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal, please kindly share the below details for us to check and take it further.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by the bank
Email ID (Used while booking)

Regards
Yatra Care

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My registered number is not working when I call customer care, it says your number is not registered. And I’m not sure how to contact yatra

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Hi
I have booked my flight from Bangalore to Gwalior on 6th dec 2022, but booking not confirmed still and money is deducted from my bank, I need immediate actions.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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H

HimaBindu1

Dec 6, 2022

Any updates @yatra??

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 6, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used while making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care

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Been trying to book a flight for date 12th-April-23, my money got deducted but there is no confirmation of tickets getting booked. but there is no response form there end and showing message like the following

Dear Anantheswara

Sorry for the inconvenience caused during your payment attempt(s).

Please find below the transaction details for Booking ID[protected]

1.Your first attempt for the payment of Rs. 13, 116 done at 06/12/2022, 13:53 hrs was successful, but unfortunately we couldn't book your ticket(s). Please wait for a while and someone from customer support team will get in touch with you.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 6, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

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Been trying to book a flight for date 12th-April-23, my money got deducted but there is no confirmation of tickets getting booked.
and site is seeing like the following message:

Dear Anantheswara

Sorry for the inconvenience caused during your payment attempt(s).

Please find below the transaction details for Booking ID[protected]

1.Your first attempt for the payment of Rs. 13, 116 done at 06/12/2022, 13:53 hrs was successful, but unfortunately we couldn't book your ticket(s). Please wait for a while and someone from customer support team will get in touch with you.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 6, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

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I have booked two monument entry ticket for Charminar on 08/11/22 but my amount was deducted and i didn't get my ticket successfully. So i have mailed Yatra and tried to contact with Yatra but they don't give any response from their side. My Google pay UPI transaction id is[protected]

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 6, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id and contact number used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

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I booked bus from yatra palampur to baddi after making successful payment it is not reflect on booking section. Amount is successfully deducted but ticket is not booked I connected with yatra support but they didn't help.

+3 photos

Dec 5, 2022

Complaint marked as Resolved

Resolved with complete refund

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 5, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used while making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care

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Address: Hari Nivas Bhaskara Enclave, Jaffar Ali Bagh , Somajiguda

I had booked a hotel from ur website and the payment has been cut from account but there is no proper information regarding hotel confirmation can u please check with this

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 5, 2022

Verified Support

Hi.

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal, please kindly share the below requested details for us to check and take it further.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by the bank
Email ID (Used while booking)

Regards
Yatra Care

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Address: Chennai

Been trying to book a flight for date 10th-feb-23, my money got deducted but there is no confirmation of tickets getting booked.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 5, 2022

Verified Support

Dear Rohit.

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal, please kindly share the below requested details for us to check and take it further.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by the bank
Email ID (Used while booking)

Regards
Yatra Care

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Regarding booking ref number[protected].(ROUND TRIP CCU TO KBV IN ThaiAirAsia)
I have paid and done the booking on 03.12.22 at 7:30am. No confirmation received yet. It's a complete harassment to a customer. Ok have spent the money. Neither do I have a confirmed ticket nor can I purchase another one due to the uncertainty that it get confirmed .

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 5, 2022

Verified Support

Dear Susangato,

Greetings from Yatra.com!

This is regarding your query about booking reference number [protected].

As the booking was not confirmed, hence the amount paid against the booking INR 31002.00 was processed on 04 DEC 2022.

Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

We thank you for your patience and patronage.

Regards,
Yatra Care

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Address: Noida

I have booked a flight ticket (Booking ref.[protected] on Dec 02, 2022 (from New Delhi to Udaipur) and payment has been deducted from my account. However, the ticket is showing unconfirmed ticket everywhere.

Please call me back or reply as soon as possible and let me know the status of my booking send the confirmed ticket. And refund me the deducted amount if my ticket is not booked.
I am also unable to reach out to your customer care.

Please give full refund of my amount back asap.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 5, 2022

Verified Support

Hi.

We are sorry to hear about the issue you faced while making payments on our portal, request to kindly share your Yatra booking reference number and registered email ID to enable us to assist you.

Regards
Yatra Care

Reply

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 5, 2022

Verified Support

Hi.

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal, request to kindly your Yatra booking reference number and registered email ID to enable us to assist you.

Regards
Yatra Care

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Hi!

I have booked Vistara flight tickets from Goa to Bangalore on 10.12.2022 for 2 adults . I have paid Rs 18320 via net banking. It showed payment successful but tickets were not generated. I have attached screenshot for your reference. Please help.

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I have booked domestic flight ticket from Hyd to Shirdi for two persons.

Indigo flight
24.12.2022
01:55 PM

An amount of Rs 9224 got debited from my account but i have not received any ticket confirmation.

Please send the confirmation.

Email: [protected]@gmail.com
Booked on 01st dec 2022

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 2, 2022

Verified Support

Dear Kaibalya,

Greetings from Yatra.com!

This is regarding your refund request under booking reference number[protected].

We would like to inform you that a refund of INR 9224.00 for your booking is being processed.

Kindly note, Refund will be processed from Yatra's end in 24 hrs. You will receive an email notification once the refund will be processed from our end.

Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

We thank you for your patience and patronage.

Regards,
Yatra Care

Yatra Online / YatraTrip.in Complaints & Reviews

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Yatra Online / YatraTrip.in reviews & complaints page 7

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