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V
Vadapalli Mohammad Ashiq
Dec 22, 2022
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I have cancelled my flight ticket by mistake while checking cancellation charges .Pls dont cancel my ticket .I have tried reaching you since yesterday night but no response from your end.Pls resolve my query
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Dear Vadapalli.

Greetings from Yatra.com!

We would request to kindly share your Yatra booking reference number and registered email ID to enable us to assist you.

Regards
Yatra Care
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    kumar_sambhav37
    Dec 22, 2022
    Resolved
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    Website: www.yatra.com

    Below is the UPI transaction made for booking of a roundtrip from Bangalore to Patna on 22nd December 2022.
    Though the payment was successful I have not yet received the tickets for the same nor refund.

    I have rebooked tickets because o[censored]rgency, expecting a refund on the same.
    Dec 31, 2022
    Complaint marked as Resolved 
    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
    View replies
    Hi,

    Greetings from Yatra.com!

    We would like to inform you that your refund of INR 12515.00 has been initiated from our end in the same mode of payment, kindly note Yatra takes 24-48 hours to process the refund, Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account.

    Regards
    Yatra Care
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      K
      kumar_sambhav37
      Dec 22, 2022
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      Below is the UPI transaction made for booking of a roundtrip from Bangalore to Patna on 22nd December 2022.

      I have rebooked tickets so please help me with the refund.
      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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      Hi.

      Greetings from Yatra.com!

      We would like to inform you that your refund of INR 12515.00 has been initiated from our end in the same mode of payment, kindly note Yatra takes 24-48 hours to process the refund, Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account.

      Regards
      Yatra Care
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        A
        Amritesh04
        Dec 20, 2022
        Resolved
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        I tried to book flight ticket via yatra but my money got deducted and ticket was not booked.
        I informed the yatra team via mail which they hai provided on their website.
        They informed me that the refund will be processed within 24 hrs. But even after 10 days they have not refunded the money. On the 8th day they informed me that within 24 hrs my refund will be processed and I will not have to send them mail again and this was after I mailed them several times.

        But again on the 10th day i mail them regarding the promise they made but now they are not replying.

        booking reference number[protected]
        Dec 24, 2022
        Complaint marked as Resolved 
        Na
        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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        Dear Amritesh,

        Greetings from Yatra.com!

        This is regarding your refund request under booking reference number [protected].

        We would like to inform you that a refund of INR 5810.00 for your booking has been processed on 21 DEC 2022 .

        Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

        Regards
        Yatra Care
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          P
          Praise Peter
          Dec 20, 2022
          Resolved
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          Respected Sir,
          I booked a train ticket on yatra. During the transaction, the website stopped working and the ticket was not booked online but the money got debited from my bank. I did my transaction on December 7. Till now the money is not refunded back to my bank account.
          Kindly consider my issue. Thank you
          Feb 6, 2023
          Complaint marked as Resolved 
          Money got refunded
          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
          View replies
          Dear Praise Peter.

          Greetings from Yatra.com!

          We are sorry to hear about the issue you faced while making payments on our portal, please kindly share the below requested details for us to check and take it further.

          Date of Transaction
          Payment mode (Credit Card/Debit Card or net banking)
          Bank Name
          Amount Charged
          Transaction reference provided by bank
          Email ID (Used while booking)

          Regards
          Yatra Care
          Reply
          Praise Peter's [Complaint's author] reply, Dec 20, 2022
          Date of Transaction: 07/12/2022
          Payment Mode: Debit Card
          Bank name: Canara Bank
          Amount charged: 4160.92
          Transaction reference:
          YATRAONLINERAZORPAYMUM
          BAIMHIN-07/12/22
          15:37:04/8370
          Email ID : [email protected]
          Dear Praise Peter,

          Greetings from Yatra.com!

          This is regarding your refund request under booking reference number [protected].

          We would like to inform you that a refund of INR 4160.00 for your booking is being processed .

          Kindly note, Refund will be processed from Yatra's end in 24 hrs .You will receive an email notification once the refund will be processed from our end .

          Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

          We thank you for your patience and patronage.

          Regards,
          Yatra Care
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            H
            hiteshvats077
            Dec 18, 2022
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            I booked a flight for 19 December from New delhi to Pune But my payment deducted from account and booking not confirmed yet please resolve it as soon as poosible
            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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            Hi, Greetings from Yatra.com! We would like to inform you that your refund of INR 16902 has been processed from our end on 18 Dec 2022. Further, private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to credit the amount into your account. Regards, Yatra Care
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              I
              isayanpal
              from Mumbai, Maharashtra
              Dec 15, 2022
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              Address: Bangalore

              Booking ref no:[protected]

              The refund was approved 80 days ago and the refund was claimed to be processed by Yatra 21 days ago. Still, the refund has not reached the customer's account and Yatra every time sends automated false claims that the case is being looked into. This is a blatant fraud.
              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
              View replies
              Hi,

              Greetings from Yatra.com!

              We have received your query, kindly allow us time to go through the details and assist you. Request your patience in the interim.

              Regards,
              Yatra Care
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                S
                sowmya123456789
                Dec 14, 2022
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                I tried to book flight ticket from Yatra.com on 14th Dec, however due to some technical issue the ticket booking was unsuccessful, and the amount got debited from my sbi bank. I tried chasing Yatra bus booking team many a times but no use. I request this problem to be reached out to Yatra team by consumer complaint means, so that they resolve this out asap. I have attached screenshot of my transaction & confirmation from yatra.
                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                View replies
                Dear Sowmya.

                Greetings from Yatra.com!

                Thank you for your patience, as checked and found that your amount of INR 8169/- was auto-refunded from our end on 14 Dec 2022 in the same mode of payment, Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account.

                Regards
                Yatra Care
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                  A
                  Anisuddin
                  Dec 12, 2022
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                  I tried to book flight ticket on 12th December, 2022 but upi payment successful and debited from my account and ticket not confirmed. I am attaching the phone pe transaction status but I didn't receive any notification from Yatra whether booking is confirmed/unconfirmed or failed.
                  Please look towards the situation and refund the amount as soon as possible if ticket isn't booked.

                  email Id: i.[protected]@gmail.com
                  mobile no: [protected]
                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                  Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
                  Reply
                  Anisuddin's [Complaint's author] reply, Dec 19, 2022
                  email: [email protected]
                  Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to initiate the refund of INR 8865 for your booking. Yatra takes 24-48 working hours to process the refund. Further, private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to credit the amount into your account. Regards, Yatra Care
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                    Anisuddin
                    Dec 12, 2022
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                    I tried to book flight ticket on 12 December, 2022, but my UPI payment got successful and debited from my account and ticket not booked/unconfirmed.
                    I didn't receive any notification from Yatra whatsoever that the booking has whether been failed or confirm.
                    I m attaching the phone pe transaction status.
                    Please look towards the concern. It was an emergency to book the ticket. Now I cannot even initiate the booking. My balance already got deducted.
                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                    Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
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                      A
                      Amritesh04
                      Dec 11, 2022
                      Resolved
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                      Resolved

                      Website: yatra.com

                      I booked ticket with yatra and my money was deducted but I have not received any confirmation about the booking.

                      The ticket was for 10 Feb 2023 from Chennai to Lucknow in Air Asia flight.
                      Dec 24, 2022
                      Complaint marked as Resolved 
                      NA
                      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                      View replies
                      Hi. Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payments on our portal. Kindly share the below requested details for us to check and take it further,

                      Date of Transaction
                      Payment mode (Credit Card/Debit Card or net banking)
                      Bank Name
                      Amount Charged
                      Transaction reference provided by bank
                      Email ID (Used while booking)

                      Regards
                      Yatra Care
                      Reply
                      Amritesh04's [Complaint's author] reply, Dec 18, 2022
                      Ok
                      Amritesh04's [Complaint's author] reply, Dec 20, 2022
                      booking reference number 1112220040449
                      Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care
                      Reply
                      Amritesh04's [Complaint's author] reply, Dec 21, 2022
                      Amount debited is 5810
                      Via credit card
                      Email: [email protected]
                      Dear Amritesh,

                      Greetings from Yatra.com!

                      This is regarding your refund request under booking reference number[protected].

                      We would like to inform you that a refund of INR 5810.00 for your booking has been processed on 21 DEC 2022.

                      Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

                      Regards,
                      Yatra Care
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                        R
                        Ra ahm
                        from Kanpur, Uttar Pradesh
                        Dec 11, 2022
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                        I booked a ticket from yatra amount got deducted from upi but ticket was not booked
                        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                        View replies
                        Hi. Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payments on our portal. Kindly share the below requested details for us to check and take it further,

                        Date of Transaction
                        Payment mode (Credit Card/Debit Card or net banking)
                        Bank Name
                        Amount Charged
                        Transaction reference provided by bank
                        Email ID (Used while booking)

                        Regards
                        Yatra Care
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                          S
                          Sujithasuji
                          Dec 11, 2022
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                          Address: Yatra.com
                          Website: Yatra.com

                          I have booked for hotel in yatra.com
                          I.will.pay 3399rs through Gpay
                          But still any.confirmation message did not get ..
                          Customer service very worst
                          I need my amount refund
                          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                          Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
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                            K
                            Karishma Hitesh Vashist
                            Dec 8, 2022
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                            I had booked the flight tickets from Nagpur to Bangalore on 8th Dec.
                            the payment got deducted but the booking is not made. please let me know the refund details at the earliest.

                            i am attaching the proof of payment
                            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                            Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
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                              Karishma Hitesh Vashist
                              Dec 8, 2022
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                              Address: Bangalore

                              I had done the booking on yatra and paid through UPI, the amount has got deducted but the booking is not created.

                              please let me know on how to contact you. and please share the resolution

                              also attaching the proof of payment.
                              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                              Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
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                                G
                                Go crocs
                                Dec 8, 2022
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                                I have booked my ticket from hyd to Bhopal flight money got deducted but it is showing no bookings
                                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                View replies
                                Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used while making the boking to enable us to check the details and assist you. Regards, Yatra Care
                                Reply
                                Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used while making the boking to enable us to check the details and assist you. Regards, Yatra Care
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                                  I
                                  Iyshu06
                                  Dec 7, 2022
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                                  This is Iyswarya
                                  I have booked two round trip from Trichy to Kualalampur and made the payment. Post debiting the money the ticket was not confirmed. I have been trying to reach out to the customer care but there was no response. We also tried to reach the office, but the office was not in the given address. We are yet to get the tickets or refund. I have booked it on Dec 6 for travel in January 2023
                                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                  View replies
                                  I request immediate actions so that l can fly at the earliest.
                                  Reply
                                  Hi,

                                  Greetings from Yatra.com!

                                  We are sorry to hear about the issue you faced while making payments on our portal, please kindly share the below details for us to check and take it further.

                                  Date of Transaction
                                  Payment mode (Credit Card/Debit Card or net banking)
                                  Bank Name
                                  Amount Charged
                                  Transaction reference provided by the bank
                                  Email ID (Used while booking)

                                  Regards
                                  Yatra Care
                                  Reply
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                                    HimaBindu1
                                    Dec 6, 2022
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                                    My registered number is not working when I call customer care, it says your number is not registered. And I’m not sure how to contact yatra
                                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                                      HimaBindu1
                                      Dec 6, 2022
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                                      Hi
                                      I have booked my flight from Bangalore to Gwalior on 6th dec 2022, but booking not confirmed still and money is deducted from my bank, I need immediate actions.
                                      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                      View replies
                                      Any updates @yatra??
                                      Reply
                                      Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used while making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care
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                                        Ananthushenoy
                                        Dec 6, 2022
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                                        Been trying to book a flight for date 12th-April-23, my money got deducted but there is no confirmation of tickets getting booked. but there is no response form there end and showing message like the following

                                        Dear Anantheswara

                                        Sorry for the inconvenience caused during your payment attempt(s).

                                        Please find below the transaction details for Booking ID[protected]

                                        1.Your first attempt for the payment of Rs. 13, 116 done at 06/12/2022, 13:53 hrs was successful, but unfortunately we couldn't book your ticket(s). Please wait for a while and someone from customer support team will get in touch with you.
                                        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                                        Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
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