Yatra Online / YatraTrip.in
Yatra Online Pvt. Ltd.
Customer satisfaction rating: 71%
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2004
COMPLAINTS
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Yatra Online / YatraTrip.in Customer Care

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Address
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 200 0800  [Domestic Flights]
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1888 469 9287  [US to India Flights]
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1860 200 0500  [International Flights]
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1860 200 1800  [Domestic Holidays]
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1860 200 1000  [Domestic Hotels]
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35
1860 200 0900  [International Hotels]
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1860 200 0900  [International Holidays]
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Phone:
Phone:
+91 95 5580 0800  [Customer Support]
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Additional info




Submit a Complaint
Customer satisfaction rating
71%
Complaints
2004
Pending
468
Resolved
1258
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Yatra Online / YatraTrip.in Complaints & Reviews

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I tried to book a hotel on 01/04/21 through sbi net banking
The payment was successful but while redirecting the session expired
The booking was not successful
So i tried again and made the booking
I need refund
Email- [protected]@ymail.com
Rs.13148
Money debited from account but booking unsuccessful
Apr 04, 2021

Complaint Status

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Apr 02, 2021
Updated by Bharani V S
Sorry the amount was Rs. 21935

Apr 02, 2021
Updated by Bharani V S
and it was paid through Google pay
Hi, Greetings from Yatra.com! Regret the inconvenience caused. We request you to kindly share the email address used for the transaction and the amount debited to enable us to assist you. We assure you of a quick connect and resolution. Thanks.
Hi, Greetings from Yatra.com! Regret the inconvenience caused. We request you to kindly share the email address used for the transaction and the amount debited to enable us to assist you. We assure you of a quick connect and resolution. Thanks.
Hi, Greetings from Yatra.com! Regret the inconvenience caused. We request you to kindly share the email address used for the transaction and the amount debited to enable us to assist you. We assure you of a quick connect and resolution. Thanks.
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    I want to submit Complaint Positive Review Neutral Comment
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    I tried to book a hotel on 01/04/21 through Google pay
    the amount got debited but the yatra app crashed and the booking was not confirmed
    So i Booked the hotel again
    I need refund
    Email- [protected]@gmail.com
    Money debited from account but booking failed
    Apr 04, 2021

    Complaint Status

    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
    Apr 02, 2021
    Updated by Bharani Sivasubramaniam
    Sorry the amount was Rs 13148 it was done through sbi net banking

    Hi, Greetings from Yatra.com! Regret the inconvenience caused. We request you to kindly share the email address used for the transaction and the amount debited to enable us to assist you. Thanks.
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      My money is debitted from the bank and payment failed and bus ticket is not booked.I try to reach the yatra customer care...
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      My money is debitted and bus ticket is not confirmed.I send emails and complaint but they do not bother about tat .I want my money back
      My money is debited and bus ticket is not confirmed
      Apr 04, 2021

      Complaint Status

      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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        Hello,

        I would like to complain about Yatra.com as they have not initiated my refund for cancelled flight...
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        Sir,
        This is regarding refund reference no.[protected]. It's one year still have not received amount from your...
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        I cancelled my confirmed train ticket Ref no.[protected], on 12/03/2021. I was informed that the the refund of Rs.3350-00
        will be credit in few days.
        till today(24/03/2021) I have not received the refund.
        Mar 24, 2021

        Complaint Status

        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
        Hi, Greetings from Yatra.com! Regret the inconvenience caused. Request you to kindly share your Yatra booking reference number and registered email id to enable us to assist you. Thank you
        Ref no.[protected].
        email [protected]@gmail.com
        kantibhushansharma's [Complaint's author] reply, Mar 26, 2021
        Ref. no. 0103210045069.
        email [email protected]
        Hi, Greetings from Yatra.com! Your refund of INR 3350 has been processed from our end on 27 Mar 2021. Please note your bank may takes up to 5-7 working days for the credit to reflect in your account. Thanks, Yatra Care
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          Today I tried to book flight from HYD to Raipur for 2adult I got the payment linked while booking on your site yatra.com through...
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          I had scheduled a flight from Sharjah to Trivandrum on March 1st through Yatra, but the flight got cancelled. I had contacted the airlines and they refunded the amount back to Yatra. Upon claiming my refund on the app, they asked if I'd like to claim the money back to my bank account, for which I opted the same. Its been almost 3weeks and the refund has not yet been credited to my account. I've already emailed the complaint multiple times, yet no response. Also, the refund due shown in the app is almost 1000rs short.
          Booking Ref no:[protected]
          Mar 20, 2021

          Complaint Status

          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
          Hi, Greetings from Yatra.com! Regret the inconvenience caused. Request you to kindly share your Yatra booking reference number and registered email id to enable us to assist you. Thank you
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            I have booked my ticket from Raipur to Jaipur via Air India flight for 19th March. The payment was made via Gpay. The payment has been deducted from my account but no ticket / booking confirmation received.
            Have written multiple mails to yatra team since yesterday but no response. The flight booking is of today 19th March 2021.
            Even spoke to Air India team and they do not have booking by our name
            Mar 20, 2021

            Complaint Status

            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
            Hi, Regret the inconvenience caused. We request you to kindly share the email address used for the transaction and the amount debited to enable us to assist you. Regards, Yatra Care.
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              Hi Team,

              While booking a ticket using UPI transaction
              on 12/03/2021 around 19:16, the transaction...
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              Dear Sir

              We booked ticket on 18 Feb 2021 for 20 March 2021 from Raipur to Mumbai (Air India).

              We cancelled ticket for some reason. But we yet not received any communication from Yatra End.

              Please do needful and inform.
              Refund of amount for Cancelled Tickets
              Refund of amount for Cancelled Tickets
              Mar 15, 2021

              Complaint Status

              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
              Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our team to raise the refund application with the Airline for refund. Please note onc request raised, the Airline will take 45-60 working days to authorize the refund application. Once authorized and we received the refund from Airline, we would initiate the refund to you. Regards, Yatra Care
              Pranav Charkha's [Complaint's author] reply, Mar 30, 2021
              Dear Sir/ Madam
              Sir, we booked ticket for 20 March 2021. Booking date was 18 Feb 2021. Cancellation date was 22 Feb 2021. So, One month and one week time is already passed.
              Please do needful at the earliest.
              Thanks & Regards.
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                We have booked Air ticket of Air India Flight on 28 Feb 2021 for 20 March 2021 from Raipur To Mumbai.

                Due to avoidable circumstances, we have canceled our tickets on 22 Feb 2021. Yet we have not received the refund amount.

                Please inform the refund status.
                Refund for Cancelled Tickets
                Mar 15, 2021

                Complaint Status

                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our team to raise the refund application with the Airline for refund. Please note onc request raised, the Airline will take 45-60 working days to authorize the refund application. Once authorized and we received the refund from Airline, we would initiate the refund to you. Regards, Yatra Care
                Dear Sir/ Madam
                Sir, we booked ticket for 20 March 2021. Booking date was 18 Feb 2021. Cancellation date was 22 Feb 2021. So, One month and one week time is already passed.
                Please do needful at the earliest.
                Thanks & Regards. Dear Sir/ Madam
                Hi, Greetings from Yatra.com! As per the update received from the team, the penalty is higher than ticket cost, therefore the refund is not possible for your booking. Regards, Yatra Care
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                  Dear Sir/Ma'am,

                  Our guest stayed in your hotel on following date: 18th January 2021 (Check-In) to 19th January 2021 (Check-Out).
                  Kindly send the Hotel GST Tax Invoice as asked by our Audit and Accounts team.

                  Guest Name: Rakesh Gupta
                  Travel Date: 18th January 2021 (Check-In) to 19th January 2021 (Check-Out)

                  Booking Reference: YT40791594
                  Super PNR :[protected]

                  Company GSTIN: 07AAACE0255C1ZB
                  Company Name: Express Roadways Private Limited

                  Regards
                  NISHANT GUPTA
                  Mar 12, 2021

                  Complaint Status

                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                  Hi, Greetings from Yatra.com ! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Should you require any further assistance feel free to write back on the same email thread for our team to check and assist you better. Regards, Yatra Care
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                    We booked a Room in Devashree comforts, Bangalore on 7th March 2021 through Yatra.com
                    After reaching reception we came to know that, hotel management has changed long back and denied the booking
                    Mar 07, 2021

                    Complaint Status

                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                    Hi, Greetings from Yatra.com! Regret the inconvenience caused. Request you to kindly share your Yatra booking reference number and registered email id to enable us to assist you. Thank you
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                      I booked to and from tickets last year from Yatra. For onward journey I booked Indigo flight and for Return, it was SPICEJET....
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                      In January 2020 i booked two return tickets between Copenhagen, Denmark and Kolkata, India for myself and my wife of Air India to travel in April from Yatra.com . Then COVID stuck and all the flights were cancelled. Later India Govt. and Air lines announce that all the tickets can be rescheduled. But in August 2020, AIR INDIA (my airlines in this case) stopped all flights between Copenhagen, Denmark and Kolkata, India. So my ticket became null and void. So when i reached out to yatra in September 2020 they informed my ticket will be refunded in full and request is already raised. But since then my refund is stuck and Yatra is still not taking any proper action. For last six months the only answer i am getting is that request is pending from airlines end. Hence i contacted Air India from my end and they clearly mentioned that as it is 3rd party ticket hence responsibility lies with Yatra to get the refund completed not with them. Now i am raising this concern so that proper action can be taken and i get my money refunded as soon as possible.
                      Mar 05, 2021

                      Complaint Status

                      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                      Hi, Greetings from Yatra.com! Regret the inconvenience caused. Request you to kindly share your Yatra booking reference number and registered email id to enable us to assist you. Thank you
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                        Hi Team,

                        While booking a ticket using SBI Net Banking on 02/03/2021 around 13:34, the transaction failed but...
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                        I cancelled my tickets within 24hrs and a 3 weeks in advance. I was promised that my payment would be credited to the payment source but they held partial amount in ewallet. I want my money back at any cost.
                        Mar 03, 2021

                        Complaint Status

                        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                        Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care
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                          I want to submit Complaint Positive Review Neutral Comment
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                          Money has been deducted from my account but it showed booking unconfirmed and now i can't access that and customer services...
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