Yatra Online / YatraTrip.in Complaints & Reviews

I tried to book an airline ticket Jaipur to mumbai on the 9th of august at 10.25 am from Yatra.com.however due to some technical issue the ticket booking was unsuccessful, and the amount got debited from my RBL CREDIT CARD

I tried chasing Yatra booking team many a times, but they DONT SEEM TO HAVE ANY CUSTOMER CARE NO THAT WORKS AT ALL.I sent them a complaint on their website complaint portal they do not even bother to acknowledge the same.

It is confirmed by them that the ticket is not booked and when I am calling the RBL CREDIT CARD GUYS THEY ARE ALSO CONFORMING THAT YATRA HAS NOT ACKNOWLEDGED THE SAME.

I request this problem to be reached out to Yatra team by consumer complaint means, so that they resolve this out asap.

I have redeemed my Indus Ind Credit Card points towards a Rs 10000 rupees yatra e voucher issued by GyFTR, please note whenever i try to use this voucher on the yatra website and make the balance payment towards my flight tickets it doesnt allow me to make the payment saying " INVALID PROMO CODE ". There is no customer service number for yatra . If someone from yatra can help me resolve my problem.

Thanks...

Booked a To and Fro ticket from Hyderabad to New Delhi today but got PNR number for only(Hyd to Del) and for the Del to Hyd it's showing 00000 as PNR. But for both journeys in Yatra site/app it's showing as unconfirmed. While checking with Yatra customer service they mentioned I'll get confirmation mail for Hyd to Del in 2hrs but it's more than 8hrs I didn't received any. For the Del to Hyd they mentioned it will take 24-48hrs. I'm not sure...

I had booked on the flight UDR-Delhi on 24th May (9I - 696) via Yatra.com.

This flight was cancelled by the airline itself due to technical reasons and SMS received from airline . (The same is verifiable via the flight tracking sites online where it clearly shows that the flight 9I-696 which is a AHM-- UDR- DEL flight went from AHM to DEL directly on 24th May 2023 )

Its been more than 2 months since following up with Yatra and I've provided them with everything
1) phone recording of date 24th May with Alliance air executive confirming that the flight was cancelled
2) Flight cancellation SMS
3) flight tracking information

They keep denying me refund conveying that the airlines has denied full refund but on asking to share what the airlines has said they say that we cannot share.

On talking to airlines directly they confirm that flight was indeed cancelled but they ask me to talk to yatra.com for refund.

Yatra is taking customers for granted and instead of providing value by expediating this intermediatory issues they make the customer work (put the onus on customer to get the mail from airline, even for a cancelled flight) For such flights they should be proactive in processing refunds but they make you work for refund also, let alone the problems you faced due to flight cancellation and getting a last minute booking as airline did not adjust even after it was their own issue.

I had made a flight booking on booking reference number[protected] from bagdogra to kochin on 27/07/2023 for the date 31/07/2023.The amount of Rs 14299 was deducted from my google pay upi account but the booking was not made. So kindly make arrangements for refund. I have attached the payment receipt.

I had made payment through google pay upi application for booking an indigo flight from bagdogra to kochin for 31/07/2023 on 27/07/2023. An amount of Rs14299 was deducted from my bank account by yatra and the booking was not made. I have attached the payment recipt. Kindly make refund so that i can book another flight.

Date of Transaction -20/06/2023
Payment mode (Credit Card/Debit Card or net banking) - DEBIT CARD
Bank Name - INDUSIND BANK
Amount Charged- 300000/-
Transaction reference provided by bank[protected]
Email ID (Used while booking) [protected]@GMAIL.COM

THEY ARE REFUNDING THE MONEY AND LYING TO US FOR SUCH A BIG AMOUNT

I booked tickets from Bangkok to Coimbatore in Yatra today. Money got deducted and the tickets not booked yet. I have attached the copy of the payment.

I was booking for a flight without login in yatra.com.
During booking a flight from Delhi to Bagdogra for 5 july..the payment was deducted from my account but tickets were not booked.
Please refund the amount as soon as possible

I was trying to book my ticket from Guwahati to Lucknow. But the amount of Rs.8918/- was deducted without booking my ticket.

Kindly refund my amount.

I was booking flight from Yatra.com (desktop) as guest user from LKO to BLR. My payment got deducted but the ticket was not booked. Yatra team is not responding. I've already shared bank statement with them. email id which i entered was [protected]@gmail.com and mobile no. was [protected] .
Date of incident : 15/06/2023 .
I am requesting them to refund my ticket price which was deducted.
Bank statement of transaction is also attached with this complaint.

Hi my money was deducted but my booking is not reflecting. The email is [protected]@siamcomputing.com

I have booked room in Kings Court via yatra on 13/06/2023. Check date is 14/06/2023 and the checkout date is 15/06/2023.
Check-in & Check out time is flexible.(Screenshot attached for your reference). and also at the time of booking, I mentioned the check in time around 6.00 am-7.00 am to the hotel via yatra

On 14/06.2023 around 5.30 am, I reached the hotel. The gate was closed.
I tried to call the hotel number ([protected]) which is available on the hotel name board.

He simply said, there is no rooms available now. you can contact your yatra customer care. Even He didn't open hotel gate to respond.

I tried yatra customer support number. That number also invalid.

Why yatra allow us to book if there is no rooms available.?
If room available means, why the hotel InCharge prevent us to stay?

I need a proper reason for this worst experience.

Due to this, I have missed my interview. Why yatra doing such a worst hospitality service. ?

My money also waste. Initiate the refund.

Booking Reference Number:[protected]
Hotel Confirmation Number: YTWAP[protected]

I have booked the 3 flight tickets from Jaipur to Mumbai and Mumbai - Jaipur (Return) and made payment of Rs 21996 to Yatra.com via Amazon pay UPI (UPI ID - [protected]@amazonpay). However, my amount got deducted and no tickets were booked and confirmed. I logged in as Guest in Yatra application and tried to book tickets using email ID ikush.[protected]@gmail.com. Please look into this asap and refund my money asap.

Hi,
While booking a flight from BBI -BLR for 15th June 2023 the amount got deducted, ticket number is showing unconfirmed and PNR is not generated. While trying to call the provided customer support number in the email[protected], it giving automated response and nobody is picking up.

It is an important booking and from yesterday it is not confirmed. Sent email to Yatra support got automated response and no resolution yet.

Booking Number :[protected]

Thanks & Regards,
Rashmiranjan Mangaraj

I booked an AirIndia flight DEL-BLR for 16/06/2023. However, the money has been debited from my account and the booking is not confirmed.

After the payment was completed, it showed me that refund would be processed but I have received an email that says your refund request could not be processed. "Oops! We are facing some difficulty processing your refund request. The amount of Rs. 16, 096.00 will be refunded to your tez within 5-7 working days. "

The payment method was UPI.

I have already booked another flight since this booking was not possible and now I need a refund ASAP.

Booking Reference Number[protected]

I have cancelled 3 tickets out of a group booking on Yatra and after 8 days, I have still not received the refund. Also I paid extra cancellation charges for getting full refund incase of cancellations but Yatra asks me to claim the partial amount from directly from the insurance company which is a very lengthy process. They take the charges themselves but asks to claim and indulge in a long process with the insurance company. I want my additional cancellation charges to be refunded else I will file a case in the consumer forum. Yatra is not refunding the airline charges inspite of taking extra charges for full refund process. My reference number is[protected]

I have booked a flight from Pune to Bengaluru, air Asia (5:25 to 7:00) the payment was initiated. I have attached receipt too but it was not booked

I tried to book a bus ticket from namakkal to chennai on madhan travels on (28.05.2023), The amount got credited from my bank account for booking but the ticket is not confirmed.

Flight was cancelled by the airline on 13th April 2023 and refund was processed by the airline. Yatra had informed that they were about to initiate the NEFT payment within 24 hours.But even after more than 2 weeks of following up, they have not provided me any transaction details.