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Updated: Jan 31, 2026
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Yatra Online / YatraTrip.in reviews & complaints page 6

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P
Priyabrata.patra
from Bengaluru, Karnataka
Jan 15, 2023
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I tried to book my flight ticket from yatra for Bangalore to Bhubaneswar but the money got debited and ticket did not got booked, and nither i got the refund of the ammount, and not able to reach out to the customer support as well after trying a lot, request Yatra team to initiate my refund asap.
Ref. No.[protected]
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Dear Priyabrata.

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal, request to kindly share the below-requested details for us to check and assist you further.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by bank
Email ID (Used while booking)

Regards
Yatra Care
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    S
    sck788
    Jan 12, 2023
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    Booked flight tickets from Bengaluru to New Delhi for 25th January. The total price paid was ₹10825. Received a cancellation from the carrier, and yatra initiated a refund of ₹9815.
    According to yatras policy, for booking cancellations by airline carrier, a complete refund will be initiated.
    Please look into this, as I have got no response when contacted through other channels.
    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
    View replies
    Hi.

    Greetings from Yatra.com!

    This is regarding your refund query under booking reference number[protected].

    We would like to inform you that a refund of INR 9815.00 for your booking has been processed on 05 JAN 2023.

    Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

    Disclaimer: Promotional Discount, Yatra Convenience fee & Insurance charges are non-refundable.

    Yatra charges a non-refundable online convenience fee at the time of booking for providing multiple travel options, intelligent search, and seamless online booking experience to its customers.

    We thank you for your patience and patronage.

    Regards,
    Yatra Care
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      B
      Benrilo
      Jan 12, 2023
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      Website: www.yatra.com

      Dear Yatra Team,

      On 11 Jan 2023 i made a payment to your account regarding booking of round flight ticket from Dimapur to Kolkata and Kolkata to Dimapur for 16 and 26 Feb. 2023. However after an amount of 16404 is deducted no confirmation or acknowledgement is given regarding the payment and confirmation of ticket.
      Kindly let me know what is going on and when when will I receive the confirmation.

      Thank you.
      This is the transaction I'd number T2301112318479600857852 and collect I'd C2301112316299147346472. Kindly respond as soon as possible.

      Regards,

      Benrilo [censored]iri
      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
      View replies
      Dear Benrilo,

      Greetings from Yatra.com!

      This is regarding your refund request under booking reference number[protected].

      We would like to inform you that a refund of INR 16404.00 for your booking is being processed.

      Kindly note, Refund will be processed from Yatra's end in 24 hrs. You will receive an email notification once the refund will be processed from our end.

      Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

      We thank you for your patience and patronage.

      Regards,
      Yatra Care
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        D
        Deepak12393
        Jan 10, 2023
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        I have booked 3 tickets of 19547 the transaction was successful money was deducted but booking not done and the amount deducted and not refunded.
        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
        View replies
        Dear Deepak.

        We are sorry to hear about the issue you faced while making payments on our portal, we would request to kindly share the below-requested details for us to check and take it further.

        Date of Transaction
        Payment mode (Credit Card/Debit Card or net banking)
        Bank Name
        Amount Charged
        Transaction reference provided by the bank
        Email ID (Used while booking)

        Regards
        Yatra Care
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          D
          Deepshikha Panwar
          Jan 9, 2023
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          I was booking a flight ticket on 9th Jan 2023. My UPI payment was successful and money got debited from my account but there was no booking confirmation on the portal. I am attaching the Gpay transaction status for reference.
          I have also not received any notification from Yatra about whether the booking was failed or confirmed.
          Please look into the situation and refund the amount as soon as possible.
          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
          View replies
          Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
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            @
            @bik12
            from Tezpur, Assam
            Jan 6, 2023
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            I have booked a flight ticket from Mumbai to Guwahati on 05.01.2023 at 11.39 Pm through Yatra. Com . After Making a successful payment of Rs 16952 through UPI I didn’t receive any Ticket nor any intimation from the company. Very Poor service and if I don’t get my refund soon I will lodged forgery case against yatra. Com
            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
            View replies
            Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We request you to kindly share your email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
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              R
              richa28zoro
              from Pune, Maharashtra
              Jan 4, 2023
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              My money is debited & I have not received the ticket.
              Refrence number :[protected]
              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
              View replies
              Dear Richa. We are sorry to hear about the issue you faced while making payments on our portal, please kindly share the below requested details for us to check and assist you.

              Date of Transaction
              Payment mode (Credit Card/Debit Card or net banking)
              Bank Name
              Amount Charged
              Transaction reference provided by bank
              Email ID (Used while booking)

              Regards
              Yatra Care
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                R
                richa28zoro
                from Pune, Maharashtra
                Jan 4, 2023
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                My money is debited & I have not received my ticket.
                refrence number :[protected]
                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                View replies
                Dear Richa. We are sorry to hear about the issue you faced while making payments on our portal, please kindly share the below requested details for us to check and assist you.

                Date of Transaction
                Payment mode (Credit Card/Debit Card or net banking)
                Bank Name
                Amount Charged
                Transaction reference provided by bank
                Email ID (Used while booking)

                Regards
                Yatra Care
                Reply
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                  B
                  balichauhan12
                  from Deoria, Uttar Pradesh
                  Dec 30, 2022
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                  Dear sir,
                  I have taken taken three e-visa for dubai. I received 5 day before visa copy but still visa status not showing on website it showing data not found. I already email 35 times but not any response. I have paised 36000 rupees for three visa. Kindly checked I think they are cheating, it not showing website means it is fake visa. Kindly check and response on email I'd [protected]@gmail.com.
                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                  View replies
                  Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care
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                    P
                    pankaj52
                    Dec 30, 2022
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                    Website: Yatra.com

                    I made a booking for flights...despite making payment through UPI ref no[protected] there is no confirmation of booking from yatra...pls confirm booking or refund the 38079/-
                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                    View replies
                    Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
                    Reply
                    Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
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                      P
                      pankaj52
                      Dec 29, 2022
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                      Address: Gurugram

                      I have made a flight booking for amount of 38500/ on UPI with ref no[protected] however despite payment no booking confirmation is provided, pls share booking details or else refund the amount
                      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                      View replies
                      Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
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                        P
                        pankaj52
                        Dec 29, 2022
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                        Website: Yatra

                        I have made a flight booking for amount of 38500/ on UPI with ref no[protected] however despite payment no booking confirmation is provided, pls share booking details or else refund the amount
                        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                        View replies
                        Dear Pankaj, We regret the inconvenience caused. We request you to kindly share the email address used for the transaction and amount charged with us to enable us to check and assist you. Regards, Yatra Care
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                          P
                          Poorvi Anthony
                          Dec 26, 2022
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                          Address: Ahmedabad

                          My money was deducted from paytm but flight ticket was not booked
                          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                          Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care
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                            G
                            guptashe
                            from Coonoor, Tamil Nadu
                            Dec 23, 2022
                            Aug 2, 2023
                            This thread was updated on Aug 2, 2023
                            Resolved
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                            Resolved

                            PNR: UADRUR

                            I had a ticket booked for 6th Jan 23 from Mumbai-Frankfurt-Columbus. Yatra emails me asking if have you canceled your flight from Mumbai-Frankfurt or rescheduled with the airlines. If yes then inform us. I found it shocking as I had no interaction with the airlines whatsoever. To re-verify I called Lufthansa airlines to find that my part ticket has been canceled by the airline itself. Again a shock. Yatra trying to blame Lufthansa and the customer in this case for their own misdeed. When I try to call Yatra, my phone gets cut off after the message 'No Booking'. What the hell is this going on? Yatra is certainly playing fiddle here. You have to provide me with the same ticket for the same date as I don't have money to waste on booking another ticket that will come out heftily expensive. I had puposely booked this ticket in June to avoid heavy amount to spend at the last moment.
                            Jan 20, 2023
                            Complaint marked as Resolved 
                            I then initiated my request to the higher level authority in Yatra (CEO Level) by emailing him the whole case and then he helped me out with the process. Thanks
                            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                            View replies
                            Dear Rohan. Greetings from Yatra.com! As checked, you are already in conversation with us on the email thread under 'YA:34966681and required information details have been shared with you, kindly note we are following up with the airline and will connect and discuss the same at the earliest possible time. We appreciate your patience in this. Regards, Yatra Care
                            Reply
                            Please share as to how finally the issue was resolved. Did posting on this forum help . Requesting as following up with my own issue with Yatra.com.
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                              B
                              Beryl Lijo
                              Dec 22, 2022
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                              I booked a hotel room in yatra. com. Amount got deducted, but booking not done. Kindly refund my amount. Transaction done on 20/12/22
                              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                              View replies
                              Hi.

                              Greetings from Yatra.com!

                              We are sorry to hear about the issue you faced while making payments on our portal, please share the below requested details for us to check and assist you further.

                              Date of Transaction
                              Payment mode (Credit Card/Debit Card or net banking)
                              Bank Name
                              Amount Charged
                              Transaction reference provided by the bank
                              Email ID (Used while booking)

                              Regards
                              Yatra Care
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                                V
                                Vadapalli Mohammad Ashiq
                                Dec 22, 2022
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                                I have cancelled my flight ticket by mistake while checking cancellation charges .Pls dont cancel my ticket .I have tried reaching you since yesterday night but no response from your end.Pls resolve my query
                                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                View replies
                                Dear Vadapalli.

                                Greetings from Yatra.com!

                                We would request to kindly share your Yatra booking reference number and registered email ID to enable us to assist you.

                                Regards
                                Yatra Care
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                                  K
                                  kumar_sambhav37
                                  Dec 22, 2022
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                                  Resolved

                                  Website: www.yatra.com

                                  Below is the UPI transaction made for booking of a roundtrip from Bangalore to Patna on 22nd December 2022.
                                  Though the payment was successful I have not yet received the tickets for the same nor refund.

                                  I have rebooked tickets because o[censored]rgency, expecting a refund on the same.
                                  Dec 31, 2022
                                  Complaint marked as Resolved 
                                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                  View replies
                                  Hi,

                                  Greetings from Yatra.com!

                                  We would like to inform you that your refund of INR 12515.00 has been initiated from our end in the same mode of payment, kindly note Yatra takes 24-48 hours to process the refund, Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account.

                                  Regards
                                  Yatra Care
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                                    K
                                    kumar_sambhav37
                                    Dec 22, 2022
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                                    Below is the UPI transaction made for booking of a roundtrip from Bangalore to Patna on 22nd December 2022.

                                    I have rebooked tickets so please help me with the refund.
                                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                    View replies
                                    Hi.

                                    Greetings from Yatra.com!

                                    We would like to inform you that your refund of INR 12515.00 has been initiated from our end in the same mode of payment, kindly note Yatra takes 24-48 hours to process the refund, Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account.

                                    Regards
                                    Yatra Care
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                                      A
                                      Amritesh04
                                      Dec 20, 2022
                                      Resolved
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                                      Resolved

                                      I tried to book flight ticket via yatra but my money got deducted and ticket was not booked.
                                      I informed the yatra team via mail which they hai provided on their website.
                                      They informed me that the refund will be processed within 24 hrs. But even after 10 days they have not refunded the money. On the 8th day they informed me that within 24 hrs my refund will be processed and I will not have to send them mail again and this was after I mailed them several times.

                                      But again on the 10th day i mail them regarding the promise they made but now they are not replying.

                                      booking reference number[protected]
                                      Dec 24, 2022
                                      Complaint marked as Resolved 
                                      Na
                                      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Amritesh,

                                      Greetings from Yatra.com!

                                      This is regarding your refund request under booking reference number [protected].

                                      We would like to inform you that a refund of INR 5810.00 for your booking has been processed on 21 DEC 2022 .

                                      Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

                                      Regards
                                      Yatra Care
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                                        P
                                        Praise Peter
                                        Dec 20, 2022
                                        Resolved
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                                        Resolved

                                        Respected Sir,
                                        I booked a train ticket on yatra. During the transaction, the website stopped working and the ticket was not booked online but the money got debited from my bank. I did my transaction on December 7. Till now the money is not refunded back to my bank account.
                                        Kindly consider my issue. Thank you
                                        Feb 6, 2023
                                        Complaint marked as Resolved 
                                        Money got refunded
                                        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Praise Peter.

                                        Greetings from Yatra.com!

                                        We are sorry to hear about the issue you faced while making payments on our portal, please kindly share the below requested details for us to check and take it further.

                                        Date of Transaction
                                        Payment mode (Credit Card/Debit Card or net banking)
                                        Bank Name
                                        Amount Charged
                                        Transaction reference provided by bank
                                        Email ID (Used while booking)

                                        Regards
                                        Yatra Care
                                        Reply
                                        Praise Peter's [Complaint's author] reply, Dec 20, 2022
                                        Date of Transaction: 07/12/2022
                                        Payment Mode: Debit Card
                                        Bank name: Canara Bank
                                        Amount charged: 4160.92
                                        Transaction reference:
                                        YATRAONLINERAZORPAYMUM
                                        BAIMHIN-07/12/22
                                        15:37:04/8370
                                        Email ID : [email protected]
                                        Dear Praise Peter,

                                        Greetings from Yatra.com!

                                        This is regarding your refund request under booking reference number [protected].

                                        We would like to inform you that a refund of INR 4160.00 for your booking is being processed .

                                        Kindly note, Refund will be processed from Yatra's end in 24 hrs .You will receive an email notification once the refund will be processed from our end .

                                        Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

                                        We thank you for your patience and patronage.

                                        Regards,
                                        Yatra Care
                                        Reply
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