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Yatra Online / YatraTrip.in Complaints & Reviews

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Updated: Mar 26, 2026

Complaints 2588

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1929

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Yatra Online / YatraTrip.in

Yatra Online / YatraTrip.in reviews & complaints page 6

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Website: www.yatra.com

Hi,

I tried to book a train ticket from New Delhi (NDLS) to Amb Andaura (AADR) on 1/19/2023 from www.yatra.com. The payable amount got deducted from the bank however, I did not receive any booking from Yatra. I tried it the 2nd time as there was only 1 available seat, but again the amount got deducted with no booking. Both the payments has not yet been reverted back. Also not able to get through the customer service number....

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I am trying to book hotel through upi in yatra website and payment is successful in my upi app and money also deducted but it shown unsuccessful in yatra app and i can't even find that booking in booking history it is like i never even did payment in yatra app but my money is gone. i only have my statement histiry which can prove yatra deducted my money but didn't book hotel or even bothered to mail me if transaction is failed. i cant find anything in yatra website it is totally scam.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 17, 2023

Verified Support

Dear Sai.

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal, request to kindly share the below-requested details for us to check and assist you further.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by bank
Email ID (Used while booking)

Regards
Yatra Care

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I have booked a return trip between Kol to Del on 17-19th Jan for Vistara airlines. It deducted total INR 18082 from my credit card but the ticket was never booked. It was a false PNR in the ticket and when I contacted airlines they mentioned that the money never reached to them. So itâ€™s still staying with Yatra. I booked it on 4th Jan and today is 16th Jan. No refund or communication, nothing.
This company should be sued in consumer court for this fraudulent practices. Nobody should book any ticket from them if they canâ€™t make their basic system right.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 17, 2023

Verified Support

Dear Aditya.

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal, request to kindly share the below-requested details for us to check and assist you further.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by bank
Email ID (Used while booking)

Regards
Yatra Care

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I tried to book my flight ticket from yatra for Bangalore to Bhubaneswar but the money got debited and ticket did not got booked, and nither i got the refund of the ammount, and not able to reach out to the customer support as well after trying a lot, request Yatra team to initiate my refund asap.
Ref. No.[protected]

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 17, 2023

Verified Support

Dear Priyabrata.

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal, request to kindly share the below-requested details for us to check and assist you further.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by bank
Email ID (Used while booking)

Regards
Yatra Care

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Booked flight tickets from Bengaluru to New Delhi for 25th January. The total price paid was â‚¹10825. Received a cancellation from the carrier, and yatra initiated a refund of â‚¹9815.
According to yatras policy, for booking cancellations by airline carrier, a complete refund will be initiated.
Please look into this, as I have got no response when contacted through other channels.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 12, 2023

Verified Support

Hi.

Greetings from Yatra.com!

This is regarding your refund query under booking reference number[protected].

We would like to inform you that a refund of INR 9815.00 for your booking has been processed on 05 JAN 2023.

Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

Disclaimer: Promotional Discount, Yatra Convenience fee & Insurance charges are non-refundable.

Yatra charges a non-refundable online convenience fee at the time of booking for providing multiple travel options, intelligent search, and seamless online booking experience to its customers.

We thank you for your patience and patronage.

Regards,
Yatra Care

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Website: www.yatra.com

Dear Yatra Team,

On 11 Jan 2023 i made a payment to your account regarding booking of round flight ticket from Dimapur to Kolkata and Kolkata to Dimapur for 16 and 26 Feb. 2023. However after an amount of 16404 is deducted no confirmation or acknowledgement is given regarding the payment and confirmation of ticket.
Kindly let me know what is going on and when when will I receive the confirmation.

Thank you.
This is the transaction I'd number T2301112318479600857852 and collect I'd C2301112316299147346472. Kindly respond as soon as possible.

Regards,

Benrilo [censored]iri

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 12, 2023

Verified Support

Dear Benrilo,

Greetings from Yatra.com!

This is regarding your refund request under booking reference number[protected].

We would like to inform you that a refund of INR 16404.00 for your booking is being processed.

Kindly note, Refund will be processed from Yatra's end in 24 hrs. You will receive an email notification once the refund will be processed from our end.

Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

We thank you for your patience and patronage.

Regards,
Yatra Care

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I have booked 3 tickets of 19547 the transaction was successful money was deducted but booking not done and the amount deducted and not refunded.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 10, 2023

Verified Support

Dear Deepak.

We are sorry to hear about the issue you faced while making payments on our portal, we would request to kindly share the below-requested details for us to check and take it further.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by the bank
Email ID (Used while booking)

Regards
Yatra Care

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I was booking a flight ticket on 9th Jan 2023. My UPI payment was successful and money got debited from my account but there was no booking confirmation on the portal. I am attaching the Gpay transaction status for reference.
I have also not received any notification from Yatra about whether the booking was failed or confirmed.
Please look into the situation and refund the amount as soon as possible.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 10, 2023

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

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I have booked a flight ticket from Mumbai to Guwahati on 05.01.2023 at 11.39 Pm through Yatra. Com . After Making a successful payment of Rs 16952 through UPI I didnâ€™t receive any Ticket nor any intimation from the company. Very Poor service and if I donâ€™t get my refund soon I will lodged forgery case against yatra. Com

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 7, 2023

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We request you to kindly share your email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

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My money is debited & I have not received the ticket.
Refrence number :[protected]

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 6, 2023

Verified Support

Dear Richa. We are sorry to hear about the issue you faced while making payments on our portal, please kindly share the below requested details for us to check and assist you.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by bank
Email ID (Used while booking)

Regards
Yatra Care

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My money is debited & I have not received my ticket.
refrence number :[protected]

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 5, 2023

Verified Support

Dear Richa. We are sorry to hear about the issue you faced while making payments on our portal, please kindly share the below requested details for us to check and assist you.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by bank
Email ID (Used while booking)

Regards
Yatra Care

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Dear sir,
I have taken taken three e-visa for dubai. I received 5 day before visa copy but still visa status not showing on website it showing data not found. I already email 35 times but not any response. I have paised 36000 rupees for three visa. Kindly checked I think they are cheating, it not showing website means it is fake visa. Kindly check and response on email I'd [protected]@gmail.com.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 31, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care

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Website: Yatra.com

I made a booking for flights...despite making payment through UPI ref no[protected] there is no confirmation of booking from yatra...pls confirm booking or refund the 38079/-

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 30, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 30, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

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Address: Gurugram

I have made a flight booking for amount of 38500/ on UPI with ref no[protected] however despite payment no booking confirmation is provided, pls share booking details or else refund the amount

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 30, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

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Website: Yatra

I have made a flight booking for amount of 38500/ on UPI with ref no[protected] however despite payment no booking confirmation is provided, pls share booking details or else refund the amount

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 30, 2022

Verified Support

Dear Pankaj, We regret the inconvenience caused. We request you to kindly share the email address used for the transaction and amount charged with us to enable us to check and assist you. Regards, Yatra Care

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Address: Ahmedabad

My money was deducted from paytm but flight ticket was not booked

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 27, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care

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PNR: UADRUR

I had a ticket booked for 6th Jan 23 from Mumbai-Frankfurt-Columbus. Yatra emails me asking if have you canceled your flight from Mumbai-Frankfurt or rescheduled with the airlines. If yes then inform us. I found it shocking as I had no interaction with the airlines whatsoever. To re-verify I called Lufthansa airlines to find that my part ticket has been canceled by the airline itself. Again a shock. Yatra trying to blame Lufthansa and the customer in this case for their own misdeed. When I try to call Yatra, my phone gets cut off after the message 'No Booking'. What the hell is this going on? Yatra is certainly playing fiddle here. You have to provide me with the same ticket for the same date as I don't have money to waste on booking another ticket that will come out heftily expensive. I had puposely booked this ticket in June to avoid heavy amount to spend at the last moment.

Jan 20, 2023

Complaint marked as Resolved

I then initiated my request to the higher level authority in Yatra (CEO Level) by emailing him the whole case and then he helped me out with the process. Thanks

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 24, 2022

Verified Support

Dear Rohan. Greetings from Yatra.com! As checked, you are already in conversation with us on the email thread under 'YA:34966681and required information details have been shared with you, kindly note we are following up with the airline and will connect and discuss the same at the earliest possible time. We appreciate your patience in this. Regards, Yatra Care

V

vipul100

Aug 2, 2023

Please share as to how finally the issue was resolved. Did posting on this forum help . Requesting as following up with my own issue with Yatra.com.

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I booked a hotel room in yatra. com. Amount got deducted, but booking not done. Kindly refund my amount. Transaction done on 20/12/22

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 23, 2022

Verified Support

Hi.

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal, please share the below requested details for us to check and assist you further.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by the bank
Email ID (Used while booking)

Regards
Yatra Care

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I have cancelled my flight ticket by mistake while checking cancellation charges .Pls dont cancel my ticket .I have tried reaching you since yesterday night but no response from your end.Pls resolve my query

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 22, 2022

Verified Support

Dear Vadapalli.

Greetings from Yatra.com!

We would request to kindly share your Yatra booking reference number and registered email ID to enable us to assist you.

Regards
Yatra Care

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Website: www.yatra.com

Below is the UPI transaction made for booking of a roundtrip from Bangalore to Patna on 22nd December 2022.
Though the payment was successful I have not yet received the tickets for the same nor refund.

I have rebooked tickets because o[censored]rgency, expecting a refund on the same.

Dec 31, 2022

Complaint marked as Resolved

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 22, 2022

Verified Support

Hi,

Greetings from Yatra.com!

We would like to inform you that your refund of INR 12515.00 has been initiated from our end in the same mode of payment, kindly note Yatra takes 24-48 hours to process the refund, Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account.

Regards
Yatra Care

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