Submit a Complaint
Claimed

Yatra Online / YatraTrip.in Complaints & Reviews

www.yatra.com
4
Updated: Mar 26, 2026
Complaints 2588
Resolved
1929
Unresolved
659
Amazing! 🤩 It’s great to see how Yatra Online / YatraTrip.in is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. Yatra Online / YatraTrip.in’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.
Complaints
Contacts

File a complaint to Yatra Online / YatraTrip.in

Having problems with Yatra Online / YatraTrip.in?

File a complaint and get it resolved by Yatra Online / YatraTrip.in customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Airlines
Yatra Online / YatraTrip.in

Yatra Online / YatraTrip.in reviews & complaints page 8

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Saruchi Dogra
Dec 5, 2022
Resolved
Report
Copy
Resolved

I booked bus from yatra palampur to baddi after making successful payment it is not reflect on booking section. Amount is successfully deducted but ticket is not booked I connected with yatra support but they didn't help.
Dec 5, 2022
Complaint marked as Resolved 
Resolved with complete refund
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
View replies
Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used while making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    L
    Lamuel
    from Hyderabad, Andhra Pradesh
    Dec 5, 2022
    Report
    Copy

    Address: Hari Nivas Bhaskara Enclave, Jaffar Ali Bagh , Somajiguda

    I had booked a hotel from ur website and the payment has been cut from account but there is no proper information regarding hotel confirmation can u please check with this
    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
    View replies
    Hi.

    Greetings from Yatra.com!

    We are sorry to hear about the issue you faced while making payments on our portal, please kindly share the below requested details for us to check and take it further.

    Date of Transaction
    Payment mode (Credit Card/Debit Card or net banking)
    Bank Name
    Amount Charged
    Transaction reference provided by the bank
    Email ID (Used while booking)

    Regards
    Yatra Care
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      Rohit Bandagale
      Dec 4, 2022
      Report
      Copy

      Address: Chennai

      Been trying to book a flight for date 10th-feb-23, my money got deducted but there is no confirmation of tickets getting booked.
      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
      View replies
      Dear Rohit.

      Greetings from Yatra.com!

      We are sorry to hear about the issue you faced while making payments on our portal, please kindly share the below requested details for us to check and take it further.

      Date of Transaction
      Payment mode (Credit Card/Debit Card or net banking)
      Bank Name
      Amount Charged
      Transaction reference provided by the bank
      Email ID (Used while booking)

      Regards
      Yatra Care
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Susangato Choudhury
        from Kolkata, West Bengal
        Dec 3, 2022
        Report
        Copy

        Regarding booking ref number[protected].(ROUND TRIP CCU TO KBV IN ThaiAirAsia)
        I have paid and done the booking on 03.12.22 at 7:30am. No confirmation received yet. It's a complete harassment to a customer. Ok have spent the money. Neither do I have a confirmed ticket nor can I purchase another one due to the uncertainty that it get confirmed .
        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
        View replies
        Dear Susangato,

        Greetings from Yatra.com!

        This is regarding your query about booking reference number [protected].

        As the booking was not confirmed, hence the amount paid against the booking INR 31002.00 was processed on 04 DEC 2022.

        Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

        We thank you for your patience and patronage.

        Regards,
        Yatra Care
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          P
          parasv1
          Dec 3, 2022
          Report
          Copy

          Address: Noida

          I have booked a flight ticket (Booking ref.[protected] on Dec 02, 2022 (from New Delhi to Udaipur) and payment has been deducted from my account. However, the ticket is showing unconfirmed ticket everywhere.

          Please call me back or reply as soon as possible and let me know the status of my booking send the confirmed ticket. And refund me the deducted amount if my ticket is not booked.
          I am also unable to reach out to your customer care.

          Please give full refund of my amount back asap.
          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
          View replies
          Hi.

          We are sorry to hear about the issue you faced while making payments on our portal, request to kindly share your Yatra booking reference number and registered email ID to enable us to assist you.

          Regards
          Yatra Care
          Reply
          Hi.

          Greetings from Yatra.com!

          We are sorry to hear about the issue you faced while making payments on our portal, request to kindly your Yatra booking reference number and registered email ID to enable us to assist you.

          Regards
          Yatra Care
          Reply
          Helpful
          Found this helpful?
          2 Comments
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            N
            navilasha
            Dec 3, 2022
            Report
            Copy

            Hi!

            I have booked Vistara flight tickets from Goa to Bangalore on 10.12.2022 for 2 adults . I have paid Rs 18320 via net banking. It showed payment successful but tickets were not generated. I have attached screenshot for your reference. Please help.
            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              K
              Kaibalya panda
              Dec 2, 2022
              Report
              Copy

              I have booked domestic flight ticket from Hyd to Shirdi for two persons.

              Indigo flight
              24.12.2022
              01:55 PM

              An amount of Rs 9224 got debited from my account but i have not received any ticket confirmation.

              Please send the confirmation.

              Email: [protected]@gmail.com
              Booked on 01st dec 2022
              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
              View replies
              Dear Kaibalya,

              Greetings from Yatra.com!

              This is regarding your refund request under booking reference number[protected].

              We would like to inform you that a refund of INR 9224.00 for your booking is being processed.

              Kindly note, Refund will be processed from Yatra's end in 24 hrs. You will receive an email notification once the refund will be processed from our end.

              Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

              We thank you for your patience and patronage.

              Regards,
              Yatra Care
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Atul89
                from Powai, Maharashtra
                Dec 1, 2022
                Report
                Copy

                1 dec 2022 I tried to book flight ticket from gorakhpur to banglore but due to technical issue money deducted but ticket not booked abd still money not reversed. So please reverse my money.
                Email id [protected]@gmail.com
                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                View replies
                Dear Atul.

                Greetings from Yatra.com!

                We are sorry to hear about the issue you faced while making payments on our portal, request to kindly share the below details for us to check and take it further.

                Date of Transaction
                Payment mode (Credit Card/Debit Card or net banking)
                Bank Name
                Amount Charged
                Transaction reference provided by the bank
                Email ID (Used while booking)

                Regards
                Yatra Care
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  Y
                  Yusuf Mushir
                  Nov 30, 2022
                  Report
                  Copy

                  I booked train ticket via online portal Yatra.com. amount of 4397.45 has been deducted from my bank but ticket is not issued. Refund is also not there. Customer Service phone number is also not available. Email has no response.

                  Date of booking 20/11/22
                  UPI Transaction ID :[protected]
                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                  View replies
                  Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    rattan2022
                    Nov 28, 2022
                    Report
                    Copy

                    The Thai Airways cancelled my return ticket in feb 2022. Since I needed an earlier date, I re booked another day with a promise from Yatra that refund will be given in 180 days for the cancelled flight. But till today I just keep getting apologies mails and no refund since 9 months.
                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                    View replies
                    Dear Rattan. Greetings from Yatra.com! As we have checked, your refund application ([protected]) is still pending with the Airline for authorization. Please be rest assured, we are doing all possible to expedite the refund however responses and refunds are delayed beyond normal from the Airline’s end and would update you as soon as we hear from the airline’s end. Regards, Yatra Care
                    Reply
                    rattan2022's [Complaint's author] reply, Jan 1, 2023
                    An year for a refund with that I don't even know what amount you guys will refund. This is totally unfair on the flight and your part. I understand that you have less role to play but you are the face to whatever flight I booked and you surely must have an agreement on such scenarios. I fail to understand whom to blame and how much. I would never recommend anyone to use a travel portal instead deal with the flight directly.
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      V
                      Vaishali_konda
                      Nov 27, 2022
                      Report
                      Copy

                      I have tried booking flight from mumbai to Hyderabad on yatra. The payment of 5, 108 has been debted from my account which I made from UPI but the booking is not done. Could you please refund the amount.
                      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                      View replies
                      Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        mymotherindia11
                        from Delhi, Delhi
                        Nov 26, 2022
                        Report
                        Copy

                        I booked one flight (go first airlines ) with booking ref no[protected] and paid 57826 inr .
                        Online it showed direct flights, after few days they send message of cancellation

                        and i got refund of 54178 inr.
                        Finally got mental harrasment and loss of 3648 inr.What was my fault i want compensation.

                        I wanna file complaint against yatra and go first airlines for befooling me by false commitmnets.

                        Moreover my planned journey was also spoiled.

                        Pls take urgent action
                        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                        View replies
                        Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          I
                          isayanpal
                          from Mumbai, Maharashtra
                          Nov 22, 2022
                          Report
                          Copy

                          Refund against booking ref no:[protected] was approved for more than a month. But the refund was never processed. Every time I reach out to customer care I am told it will take another 48-72 hours. I am done using Yatra after this experience.
                          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                          View replies
                          Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to initiate the refund for your booking via NEFT. Yatra takes 24-48 working hours to process the refund. Further, your banks may take 2-3 working days to credit the amount into your account. Regards, Yatra Care
                          Reply
                          isayanpal's [Complaint's author] reply, Dec 15, 2022
                          Hey, where is the refund? Isn't it 2-3 working days already? Is this a joke or blatant fraud? I am taking this to court.
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            E
                            East Chinzah
                            Nov 21, 2022
                            Report
                            Copy

                            I have booked a flight ticket from aizawl to Guwahati for kelly Lalremruati on 21/11/22. The fee was deducted from my account but i have not received any tickets, please resolve this issue ASAP . I have attached the bank reference number below
                            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                            View replies
                            Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              I
                              iitendrapatil31
                              Nov 20, 2022
                              Report
                              Copy

                              This is regarding my reference number[protected]. Email string with Yatra customer care has subject line as YA:26992681. Can you confirm what is the status of my refund, last time it was stated it will get refunded in 3 month but still did not received.

                              Thanks.
                              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                              View replies
                              Dear Jitendra.

                              Greetings from Yatra.com!

                              As we have checked, your refund application [protected] and [protected] is still pending with the Airline for authorization. Please be rest assured, we are doing all possible to expedite the refund however responses and refunds are delayed beyond normal from the Airline’s end and would update you as soon as we hear from the airline’s end.

                              Regards
                              Yatra Care
                              Reply
                              iitendrapatil31's [Complaint's author] reply, Dec 4, 2022
                              Hi,

                              What is the reason its taking time. Its been more than 2 years and I am still waiting for refund.

                              Where can I check the progress of refund on airline website?

                              Thanks.
                              Hi,

                              Is there any update on this?

                              Thanks.
                              Reply
                              Hi,

                              Can you confirm if any update on this?

                              Thanks.
                              Reply
                              Helpful
                              Found this helpful?
                              3 Comments
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                P
                                Purvaaaaa
                                from Jaipur, Rajasthan
                                Nov 20, 2022
                                Report
                                Copy

                                Dear

                                This is in regarding the booking I made from Mumbai to Nagpur and return in name of Purva on 2nd mum to Nagpur and on 5th dec from Nagpur to Mumbai

                                My money went through but the main page showed session expired

                                I am attaching the screenshot . Please get back to me immediately on this

                                Thank you
                                Purva
                                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                View replies
                                Dear Purva.

                                Greetings from Yatra.com!

                                We are sorry to hear about the issue you faced while making payments on our portal, please kindly share the email ID used for the booking to check and take it further.

                                Regards
                                Yatra Care
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  ameeshasoni998
                                  Nov 19, 2022
                                  Report
                                  Copy

                                  The money for the tickets worth INR 12972.00 has been deducted from my account which is in the name of Tushar Yadav and the tickets that I was booking are not booked yet. Nothing is coming up on my bookings and I am unable to catch up with the support team aswell.
                                  The transaction was made on 19/11/22 at 13:08:42.
                                  I have received an email that says that the money is deducted.
                                  The tickets were from goa to delhi. One way tickets for 2 passengers.
                                  I would like to have the refund back as I need to book these tickets asap.
                                  Thanks and regards.
                                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Ameesha.

                                  Greetings from Yatra.com!

                                  We are sorry to hear about the issue you faced while making payments on our portal.

                                  In order to check if the amount has been charged, we request to send us the following information.

                                  Date of Transaction
                                  Payment mode (Credit Card/Debit Card or net banking)
                                  Bank Name
                                  Amount Charged
                                  Transaction reference provided by bank
                                  Email ID (Used while booking)

                                  Please send us the above details along with your latest bank statement in a PDF format. Once the same is received at our end, we will check our records and shall revert to you accordingly.

                                  Regards
                                  Yatra Care
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    Aman1198
                                    Nov 17, 2022
                                    Report
                                    Copy

                                    I booked a domestic flight ticket from Delhi to Goa on 15th November 2022, money got deducted but it's not showing in the booking.

                                    I want this issue to be solved at the earliest.
                                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                    View replies
                                    We would like to inform you that a refund of INR 10284.00 for your booking is being processed. Kindly note, Refund will be processed from Yatra's end in 24 hrs. You will receive an email notification once the refund will be processed from our end. Further, private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account. Regards Yatra Care
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      AshaRaveendra
                                      Nov 17, 2022
                                      Report
                                      Copy

                                      Hello Team,

                                      We tried to book flight in Yatra.com

                                      The flight booking has not been confirmed yet, but the money has been deducted.

                                      Reference number :[protected]

                                      Attached screenshot for your reference.

                                      Kindly check at earliest and confirm.
                                      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Asha. Greetings from Yatra.com! As checked and found that under Yatra booking reference number[protected] the booking is confirmed and the e-ticket has been shared on the registered email ID. Regards Yatra Care
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        AshaRaveendra
                                        Nov 17, 2022
                                        Report
                                        Copy

                                        Hello,

                                        We had made booking for Bangalore to Mumbai and Mumbai to Bangalore flight booking through yatra.com

                                        The amount has been deducted, but flight is not confirmed. We tried to reach customer care, but there is no option to connect.

                                        Booking reference number:[protected]

                                        Kindly help if the booking is confirmed or not ASAP,
                                        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                        View replies
                                        Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
                                        Reply
                                        Dear Asha,

                                        Greetings from Yatra.com!

                                        This is in reference to your query, regarding the payment error.

                                        We would like to inform you that we are unable to find the information with the details provided by you.

                                        In order to check if the amount has been charged, we request you to send us the following information.

                                        Date of Transaction
                                        Payment mode (Credit Card/Debit Card or net banking)
                                        Bank Name
                                        Amount Charged
                                        Transaction reference provided by bank
                                        Email ID (Used while booking)

                                        Please send us the above details along with your latest bank statement in a PDF format. Once the same is received at our end, we will check our records and shall revert to you accordingly.

                                        Regards,
                                        Yatra Care
                                        Reply
                                        Helpful
                                        Found this helpful?
                                        2 Comments
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Qatar Airways
                                          2.1
                                          (198)
                                          GoAir
                                          1
                                          (1934)
                                          Travelocity
                                          3
                                          (10)