Claimed

Yatra Online / YatraTrip.in Complaints & Reviews

www.yatra.com

4

Updated: Oct 17, 2025

Complaints 2571

Resolved

1925

Unresolved

646

Amazing! 🤩 It’s great to see how Yatra Online / YatraTrip.in is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. Yatra Online / YatraTrip.in’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.

Complaints

Contacts

File a complaint to Yatra Online / YatraTrip.in

Having problems with Yatra Online / YatraTrip.in?

File a complaint and get it resolved by Yatra Online / YatraTrip.in customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Yatra Online / YatraTrip.in

Yatra Online / YatraTrip.in reviews & complaints page 8

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

1 dec 2022 I tried to book flight ticket from gorakhpur to banglore but due to technical issue money deducted but ticket not booked abd still money not reversed. So please reverse my money.
Email id [protected]@gmail.com

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

View replies

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 1, 2022

Verified Support

Dear Atul.

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal, request to kindly share the below details for us to check and take it further.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by the bank
Email ID (Used while booking)

Regards
Yatra Care

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I booked train ticket via online portal Yatra.com. amount of 4397.45 has been deducted from my bank but ticket is not issued. Refund is also not there. Customer Service phone number is also not available. Email has no response.

Date of booking 20/11/22
UPI Transaction ID :[protected]

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

View replies

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 2, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

The Thai Airways cancelled my return ticket in feb 2022. Since I needed an earlier date, I re booked another day with a promise from Yatra that refund will be given in 180 days for the cancelled flight. But till today I just keep getting apologies mails and no refund since 9 months.

+1 photos

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

View replies

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 29, 2022

Verified Support

Dear Rattan. Greetings from Yatra.com! As we have checked, your refund application ([protected]) is still pending with the Airline for authorization. Please be rest assured, we are doing all possible to expedite the refund however responses and refunds are delayed beyond normal from the Airline’s end and would update you as soon as we hear from the airline’s end. Regards, Yatra Care

rattan2022's [Complaint's author] reply, Jan 1, 2023

An year for a refund with that I don't even know what amount you guys will refund. This is totally unfair on the flight and your part. I understand that you have less role to play but you are the face to whatever flight I booked and you surely must have an agreement on such scenarios. I fail to understand whom to blame and how much. I would never recommend anyone to use a travel portal instead deal with the flight directly.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have tried booking flight from mumbai to Hyderabad on yatra. The payment of 5, 108 has been debted from my account which I made from UPI but the booking is not done. Could you please refund the amount.

+1 photos

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

View replies

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 28, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I booked one flight (go first airlines ) with booking ref no[protected] and paid 57826 inr .
Online it showed direct flights, after few days they send message of cancellation

and i got refund of 54178 inr.
Finally got mental harrasment and loss of 3648 inr.What was my fault i want compensation.

I wanna file complaint against yatra and go first airlines for befooling me by false commitmnets.

Moreover my planned journey was also spoiled.

Pls take urgent action

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

View replies

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 26, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Refund against booking ref no:[protected] was approved for more than a month. But the refund was never processed. Every time I reach out to customer care I am told it will take another 48-72 hours. I am done using Yatra after this experience.

+1 photos

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

View replies

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 22, 2022

Verified Support

Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to initiate the refund for your booking via NEFT. Yatra takes 24-48 working hours to process the refund. Further, your banks may take 2-3 working days to credit the amount into your account. Regards, Yatra Care

isayanpal's [Complaint's author] reply, Dec 15, 2022

Hey, where is the refund? Isn't it 2-3 working days already? Is this a joke or blatant fraud? I am taking this to court.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have booked a flight ticket from aizawl to Guwahati for kelly Lalremruati on 21/11/22. The fee was deducted from my account but i have not received any tickets, please resolve this issue ASAP . I have attached the bank reference number below

+1 photos

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

View replies

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 22, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

This is regarding my reference number[protected]. Email string with Yatra customer care has subject line as YA:26992681. Can you confirm what is the status of my refund, last time it was stated it will get refunded in 3 month but still did not received.

Thanks.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

View replies

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 22, 2022

Verified Support

Dear Jitendra.

Greetings from Yatra.com!

As we have checked, your refund application [protected] and [protected] is still pending with the Airline for authorization. Please be rest assured, we are doing all possible to expedite the refund however responses and refunds are delayed beyond normal from the Airline’s end and would update you as soon as we hear from the airline’s end.

Regards
Yatra Care

iitendrapatil31's [Complaint's author] reply, Dec 4, 2022

Hi,

What is the reason its taking time. Its been more than 2 years and I am still waiting for refund.

Where can I check the progress of refund on airline website?

Thanks.

I

iitendrapatil31

Dec 25, 2022

Hi,

Is there any update on this?

Thanks.

I

iitendrapatil31

Jan 6, 2023

Hi,

Can you confirm if any update on this?

Thanks.

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Dear

This is in regarding the booking I made from Mumbai to Nagpur and return in name of Purva on 2nd mum to Nagpur and on 5th dec from Nagpur to Mumbai

My money went through but the main page showed session expired

I am attaching the screenshot . Please get back to me immediately on this

Thank you
Purva

+1 photos

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

View replies

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 22, 2022

Verified Support

Dear Purva.

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal, please kindly share the email ID used for the booking to check and take it further.

Regards
Yatra Care

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

The money for the tickets worth INR 12972.00 has been deducted from my account which is in the name of Tushar Yadav and the tickets that I was booking are not booked yet. Nothing is coming up on my bookings and I am unable to catch up with the support team aswell.
The transaction was made on 19/11/22 at 13:08:42.
I have received an email that says that the money is deducted.
The tickets were from goa to delhi. One way tickets for 2 passengers.
I would like to have the refund back as I need to book these tickets asap.
Thanks and regards.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

View replies

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 20, 2022

Verified Support

Dear Ameesha.

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal.

In order to check if the amount has been charged, we request to send us the following information.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by bank
Email ID (Used while booking)

Please send us the above details along with your latest bank statement in a PDF format. Once the same is received at our end, we will check our records and shall revert to you accordingly.

Regards
Yatra Care

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I booked a domestic flight ticket from Delhi to Goa on 15th November 2022, money got deducted but it's not showing in the booking.

I want this issue to be solved at the earliest.

+1 photos

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

View replies

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 17, 2022

Verified Support

We would like to inform you that a refund of INR 10284.00 for your booking is being processed. Kindly note, Refund will be processed from Yatra's end in 24 hrs. You will receive an email notification once the refund will be processed from our end. Further, private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account. Regards Yatra Care

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Hello Team,

We tried to book flight in Yatra.com

The flight booking has not been confirmed yet, but the money has been deducted.

Reference number :[protected]

Attached screenshot for your reference.

Kindly check at earliest and confirm.

+1 photos

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

View replies

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 17, 2022

Verified Support

Dear Asha. Greetings from Yatra.com! As checked and found that under Yatra booking reference number[protected] the booking is confirmed and the e-ticket has been shared on the registered email ID. Regards Yatra Care

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Hello,

We had made booking for Bangalore to Mumbai and Mumbai to Bangalore flight booking through yatra.com

The amount has been deducted, but flight is not confirmed. We tried to reach customer care, but there is no option to connect.

Booking reference number:[protected]

Kindly help if the booking is confirmed or not ASAP,

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

View replies

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 17, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 17, 2022

Verified Support

Dear Asha,

Greetings from Yatra.com!

This is in reference to your query, regarding the payment error.

We would like to inform you that we are unable to find the information with the details provided by you.

In order to check if the amount has been charged, we request you to send us the following information.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by bank
Email ID (Used while booking)

Please send us the above details along with your latest bank statement in a PDF format. Once the same is received at our end, we will check our records and shall revert to you accordingly.

Regards,
Yatra Care

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I have booked a flight ticket from ranchi to Hyderabad. Money got deducted from my SBI account but haven't received any ticket or mail from yatra. Please resolve this issue

My contact: [protected]@gmail.com

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

View replies

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 17, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 17, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I tried to book travel tickets online on yatra.com on Nov 15, 2022. My credit card was debited for INR38881/- in first instance but tickets were not confirmed (ref no[protected]. I transferred this amount in ecash and tried booking tickets again but with same result (Ref:[protected].

Kindly refund the amount lying in ecash as i booked the tickets with airlines directly.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

View replies

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 17, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 17, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Hi,

I am a new customer of Yatra.
Email- [protected]@gmail.com
ph: [protected]

I recently booked one hotel named "Hotel Camelot" with my gift voucher from Yatra.
Now due to some medical constraints I'll not be able to reach there and hence I had to cancel the trip today and the refund mode I chose was eCash.
At the time of cancelling it showed that I would get 100% refund...

+1 photos

Helpful

Found this helpful?

Hi team,

I did a payment for a flight for which it was just showing loading but ticket did not book.

UPI ref ID -
[protected]

I had to press back button anyhow and then it again showed the payment page(not paid). Payment status is successful.

Please help.

I have emailed on the support email address as well.

'YA:34302427' Payment made but flight ticket not booked

Best,
Aastha

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

View replies

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 16, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used while making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Hi team,

I tried booking a flight ticket for which I did a payment from GPAY.

UPI ref ID[protected]

The booking did not happen and I did not receive any confirmation email.

Please help.

Thanks

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

View replies

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 16, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used while making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 16, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used while making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 16, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used while making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Kindly initiate the refund amount of 143300, which got debited on Yatra site for flight booking on 11 Nov. But there was no booking initiated or processed through Yatra nor details shared on the flight details to the email id - mahak.[protected]@gmail.com. Yatra has hold my amount for a non-confirmed booking since 72 hours. After sending repeated emails and contacting customer care also, they are not initiating the refund with an intention to levy cancellation charges. I want my full refund as the payment was processed by Yatra for a non confirmed booking.

+1 photos

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

View replies

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 15, 2022

Verified Support

Hi, Greetings from Yatra.com! We would like to inform you that your refund of INR 143300 has been processed from our end on 14 Nov 2022. Further, private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to credit the amount into your account. Regards, Yatra Care

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I try to book flight ticket on 11 Nov 2022 but payment successful and debited from my account and tickets were not confirmed. I got a mail from them that they will contact the airline to reattempt booking. It’s been more than 48 hours now and still the booking is not confirmed. My travel date is in next 4 days so I can’t wait any longer for them to confirm the booking at the last moment. I am in Europe and can’t take a chance by waiting for last minute tickets comfirmation as I have limited visa. I wrote a mail today asking them not to confirm my booking now and process my refund but I did not receive any reply, so I want yatra to process my full refund on urgent basis as they were not able to confirm my booking and it’s been more than 48 hours.

+2 photos

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

View replies

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 15, 2022

Verified Support

Hi, Greetings from Yatra.com! We would like to inform you that your refund of INR 143300 has been processed from our end on 14 Nov 2022. Further, private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to credit the amount into your account. Regards, Yatra Care

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 15, 2022

Verified Support

Hi, Greetings from Yatra.com! We would like to inform you that your refund of INR 143300 has been processed from our end on 14 Nov 2022. Further, private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to credit the amount into your account. Regards, Yatra Care

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines