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Yatra Online / YatraTrip.in Complaints & Reviews

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Updated: May 24, 2026

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Yatra Online / YatraTrip.in reviews & complaints page 8

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Been trying to book a flight for date 12th-April-23, my money got deducted but there is no confirmation of tickets getting booked.
and site is seeing like the following message:

Dear Anantheswara

Sorry for the inconvenience caused during your payment attempt(s).

Please find below the transaction details for Booking ID[protected]

1.Your first attempt for the payment of Rs. 13, 116 done at 06/12/2022, 13:53 hrs was successful, but unfortunately we couldn't book your ticket(s). Please wait for a while and someone from customer support team will get in touch with you.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 6, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

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I have booked two monument entry ticket for Charminar on 08/11/22 but my amount was deducted and i didn't get my ticket successfully. So i have mailed Yatra and tried to contact with Yatra but they don't give any response from their side. My Google pay UPI transaction id is[protected]

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 6, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id and contact number used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

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I booked bus from yatra palampur to baddi after making successful payment it is not reflect on booking section. Amount is successfully deducted but ticket is not booked I connected with yatra support but they didn't help.

Dec 5, 2022

Complaint marked as Resolved

Resolved with complete refund

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 5, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used while making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care

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Address: Hari Nivas Bhaskara Enclave, Jaffar Ali Bagh , Somajiguda

I had booked a hotel from ur website and the payment has been cut from account but there is no proper information regarding hotel confirmation can u please check with this

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 5, 2022

Verified Support

Hi.

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal, please kindly share the below requested details for us to check and take it further.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by the bank
Email ID (Used while booking)

Regards
Yatra Care

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Address: Chennai

Been trying to book a flight for date 10th-feb-23, my money got deducted but there is no confirmation of tickets getting booked.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 5, 2022

Verified Support

Dear Rohit.

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal, please kindly share the below requested details for us to check and take it further.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by the bank
Email ID (Used while booking)

Regards
Yatra Care

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Regarding booking ref number[protected].(ROUND TRIP CCU TO KBV IN ThaiAirAsia)
I have paid and done the booking on 03.12.22 at 7:30am. No confirmation received yet. It's a complete harassment to a customer. Ok have spent the money. Neither do I have a confirmed ticket nor can I purchase another one due to the uncertainty that it get confirmed .

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 5, 2022

Verified Support

Dear Susangato,

Greetings from Yatra.com!

This is regarding your query about booking reference number [protected].

As the booking was not confirmed, hence the amount paid against the booking INR 31002.00 was processed on 04 DEC 2022.

Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

We thank you for your patience and patronage.

Regards,
Yatra Care

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Address: Noida

I have booked a flight ticket (Booking ref.[protected] on Dec 02, 2022 (from New Delhi to Udaipur) and payment has been deducted from my account. However, the ticket is showing unconfirmed ticket everywhere.

Please call me back or reply as soon as possible and let me know the status of my booking send the confirmed ticket. And refund me the deducted amount if my ticket is not booked.
I am also unable to reach out to your customer care.

Please give full refund of my amount back asap.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 5, 2022

Verified Support

Hi.

We are sorry to hear about the issue you faced while making payments on our portal, request to kindly share your Yatra booking reference number and registered email ID to enable us to assist you.

Regards
Yatra Care

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 5, 2022

Verified Support

Hi.

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal, request to kindly your Yatra booking reference number and registered email ID to enable us to assist you.

Regards
Yatra Care

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Hi!

I have booked Vistara flight tickets from Goa to Bangalore on 10.12.2022 for 2 adults . I have paid Rs 18320 via net banking. It showed payment successful but tickets were not generated. I have attached screenshot for your reference. Please help.

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I have booked domestic flight ticket from Hyd to Shirdi for two persons.

Indigo flight
24.12.2022
01:55 PM

An amount of Rs 9224 got debited from my account but i have not received any ticket confirmation.

Please send the confirmation.

Email: [protected]@gmail.com
Booked on 01st dec 2022

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 2, 2022

Verified Support

Dear Kaibalya,

Greetings from Yatra.com!

This is regarding your refund request under booking reference number[protected].

We would like to inform you that a refund of INR 9224.00 for your booking is being processed.

Kindly note, Refund will be processed from Yatra's end in 24 hrs. You will receive an email notification once the refund will be processed from our end.

Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

We thank you for your patience and patronage.

Regards,
Yatra Care

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1 dec 2022 I tried to book flight ticket from gorakhpur to banglore but due to technical issue money deducted but ticket not booked abd still money not reversed. So please reverse my money.
Email id [protected]@gmail.com

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 1, 2022

Verified Support

Dear Atul.

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal, request to kindly share the below details for us to check and take it further.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by the bank
Email ID (Used while booking)

Regards
Yatra Care

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I booked train ticket via online portal Yatra.com. amount of 4397.45 has been deducted from my bank but ticket is not issued. Refund is also not there. Customer Service phone number is also not available. Email has no response.

Date of booking 20/11/22
UPI Transaction ID :[protected]

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 2, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

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The Thai Airways cancelled my return ticket in feb 2022. Since I needed an earlier date, I re booked another day with a promise from Yatra that refund will be given in 180 days for the cancelled flight. But till today I just keep getting apologies mails and no refund since 9 months.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 29, 2022

Verified Support

Dear Rattan. Greetings from Yatra.com! As we have checked, your refund application ([protected]) is still pending with the Airline for authorization. Please be rest assured, we are doing all possible to expedite the refund however responses and refunds are delayed beyond normal from the Airline’s end and would update you as soon as we hear from the airline’s end. Regards, Yatra Care

rattan2022's [Complaint's author] reply, Jan 1, 2023

An year for a refund with that I don't even know what amount you guys will refund. This is totally unfair on the flight and your part. I understand that you have less role to play but you are the face to whatever flight I booked and you surely must have an agreement on such scenarios. I fail to understand whom to blame and how much. I would never recommend anyone to use a travel portal instead deal with the flight directly.

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I have tried booking flight from mumbai to Hyderabad on yatra. The payment of 5, 108 has been debted from my account which I made from UPI but the booking is not done. Could you please refund the amount.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 28, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

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I booked one flight (go first airlines ) with booking ref no[protected] and paid 57826 inr .
Online it showed direct flights, after few days they send message of cancellation

and i got refund of 54178 inr.
Finally got mental harrasment and loss of 3648 inr.What was my fault i want compensation.

I wanna file complaint against yatra and go first airlines for befooling me by false commitmnets.

Moreover my planned journey was also spoiled.

Pls take urgent action

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 26, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care

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Refund against booking ref no:[protected] was approved for more than a month. But the refund was never processed. Every time I reach out to customer care I am told it will take another 48-72 hours. I am done using Yatra after this experience.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 22, 2022

Verified Support

Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to initiate the refund for your booking via NEFT. Yatra takes 24-48 working hours to process the refund. Further, your banks may take 2-3 working days to credit the amount into your account. Regards, Yatra Care

isayanpal's [Complaint's author] reply, Dec 15, 2022

Hey, where is the refund? Isn't it 2-3 working days already? Is this a joke or blatant fraud? I am taking this to court.

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I have booked a flight ticket from aizawl to Guwahati for kelly Lalremruati on 21/11/22. The fee was deducted from my account but i have not received any tickets, please resolve this issue ASAP . I have attached the bank reference number below

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 22, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

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This is regarding my reference number[protected]. Email string with Yatra customer care has subject line as YA:26992681. Can you confirm what is the status of my refund, last time it was stated it will get refunded in 3 month but still did not received.

Thanks.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 22, 2022

Verified Support

Dear Jitendra.

Greetings from Yatra.com!

As we have checked, your refund application [protected] and [protected] is still pending with the Airline for authorization. Please be rest assured, we are doing all possible to expedite the refund however responses and refunds are delayed beyond normal from the Airline’s end and would update you as soon as we hear from the airline’s end.

Regards
Yatra Care

iitendrapatil31's [Complaint's author] reply, Dec 4, 2022

Hi,

What is the reason its taking time. Its been more than 2 years and I am still waiting for refund.

Where can I check the progress of refund on airline website?

Thanks.

I

iitendrapatil31

Dec 25, 2022

Hi,

Is there any update on this?

Thanks.

I

iitendrapatil31

Jan 6, 2023

Hi,

Can you confirm if any update on this?

Thanks.

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Dear

This is in regarding the booking I made from Mumbai to Nagpur and return in name of Purva on 2nd mum to Nagpur and on 5th dec from Nagpur to Mumbai

My money went through but the main page showed session expired

I am attaching the screenshot . Please get back to me immediately on this

Thank you
Purva

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 22, 2022

Verified Support

Dear Purva.

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal, please kindly share the email ID used for the booking to check and take it further.

Regards
Yatra Care

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The money for the tickets worth INR 12972.00 has been deducted from my account which is in the name of Tushar Yadav and the tickets that I was booking are not booked yet. Nothing is coming up on my bookings and I am unable to catch up with the support team aswell.
The transaction was made on 19/11/22 at 13:08:42.
I have received an email that says that the money is deducted.
The tickets were from goa to delhi. One way tickets for 2 passengers.
I would like to have the refund back as I need to book these tickets asap.
Thanks and regards.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 20, 2022

Verified Support

Dear Ameesha.

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal.

In order to check if the amount has been charged, we request to send us the following information.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by bank
Email ID (Used while booking)

Please send us the above details along with your latest bank statement in a PDF format. Once the same is received at our end, we will check our records and shall revert to you accordingly.

Regards
Yatra Care

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I booked a domestic flight ticket from Delhi to Goa on 15th November 2022, money got deducted but it's not showing in the booking.

I want this issue to be solved at the earliest.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 17, 2022

Verified Support

We would like to inform you that a refund of INR 10284.00 for your booking is being processed. Kindly note, Refund will be processed from Yatra's end in 24 hrs. You will receive an email notification once the refund will be processed from our end. Further, private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account. Regards Yatra Care

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