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Updated: Jan 31, 2026
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Yatra Online / YatraTrip.in reviews & complaints page 8

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S
Susangato Choudhury
from Kolkata, West Bengal
Dec 3, 2022
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Regarding booking ref number[protected].(ROUND TRIP CCU TO KBV IN ThaiAirAsia)
I have paid and done the booking on 03.12.22 at 7:30am. No confirmation received yet. It's a complete harassment to a customer. Ok have spent the money. Neither do I have a confirmed ticket nor can I purchase another one due to the uncertainty that it get confirmed .
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Dear Susangato,

Greetings from Yatra.com!

This is regarding your query about booking reference number [protected].

As the booking was not confirmed, hence the amount paid against the booking INR 31002.00 was processed on 04 DEC 2022.

Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

We thank you for your patience and patronage.

Regards,
Yatra Care
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    P
    parasv1
    Dec 3, 2022
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    Address: Noida

    I have booked a flight ticket (Booking ref.[protected] on Dec 02, 2022 (from New Delhi to Udaipur) and payment has been deducted from my account. However, the ticket is showing unconfirmed ticket everywhere.

    Please call me back or reply as soon as possible and let me know the status of my booking send the confirmed ticket. And refund me the deducted amount if my ticket is not booked.
    I am also unable to reach out to your customer care.

    Please give full refund of my amount back asap.
    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
    View replies
    Hi.

    We are sorry to hear about the issue you faced while making payments on our portal, request to kindly share your Yatra booking reference number and registered email ID to enable us to assist you.

    Regards
    Yatra Care
    Reply
    Hi.

    Greetings from Yatra.com!

    We are sorry to hear about the issue you faced while making payments on our portal, request to kindly your Yatra booking reference number and registered email ID to enable us to assist you.

    Regards
    Yatra Care
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      navilasha
      Dec 3, 2022
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      Hi!

      I have booked Vistara flight tickets from Goa to Bangalore on 10.12.2022 for 2 adults . I have paid Rs 18320 via net banking. It showed payment successful but tickets were not generated. I have attached screenshot for your reference. Please help.
      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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        K
        Kaibalya panda
        Dec 2, 2022
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        I have booked domestic flight ticket from Hyd to Shirdi for two persons.

        Indigo flight
        24.12.2022
        01:55 PM

        An amount of Rs 9224 got debited from my account but i have not received any ticket confirmation.

        Please send the confirmation.

        Email: [protected]@gmail.com
        Booked on 01st dec 2022
        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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        Dear Kaibalya,

        Greetings from Yatra.com!

        This is regarding your refund request under booking reference number[protected].

        We would like to inform you that a refund of INR 9224.00 for your booking is being processed.

        Kindly note, Refund will be processed from Yatra's end in 24 hrs. You will receive an email notification once the refund will be processed from our end.

        Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

        We thank you for your patience and patronage.

        Regards,
        Yatra Care
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          A
          Atul89
          from Powai, Maharashtra
          Dec 1, 2022
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          1 dec 2022 I tried to book flight ticket from gorakhpur to banglore but due to technical issue money deducted but ticket not booked abd still money not reversed. So please reverse my money.
          Email id [protected]@gmail.com
          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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          Dear Atul.

          Greetings from Yatra.com!

          We are sorry to hear about the issue you faced while making payments on our portal, request to kindly share the below details for us to check and take it further.

          Date of Transaction
          Payment mode (Credit Card/Debit Card or net banking)
          Bank Name
          Amount Charged
          Transaction reference provided by the bank
          Email ID (Used while booking)

          Regards
          Yatra Care
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            Y
            Yusuf Mushir
            Nov 30, 2022
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            I booked train ticket via online portal Yatra.com. amount of 4397.45 has been deducted from my bank but ticket is not issued. Refund is also not there. Customer Service phone number is also not available. Email has no response.

            Date of booking 20/11/22
            UPI Transaction ID :[protected]
            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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            Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
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              R
              rattan2022
              Nov 28, 2022
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              The Thai Airways cancelled my return ticket in feb 2022. Since I needed an earlier date, I re booked another day with a promise from Yatra that refund will be given in 180 days for the cancelled flight. But till today I just keep getting apologies mails and no refund since 9 months.
              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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              Dear Rattan. Greetings from Yatra.com! As we have checked, your refund application ([protected]) is still pending with the Airline for authorization. Please be rest assured, we are doing all possible to expedite the refund however responses and refunds are delayed beyond normal from the Airline’s end and would update you as soon as we hear from the airline’s end. Regards, Yatra Care
              Reply
              rattan2022's [Complaint's author] reply, Jan 1, 2023
              An year for a refund with that I don't even know what amount you guys will refund. This is totally unfair on the flight and your part. I understand that you have less role to play but you are the face to whatever flight I booked and you surely must have an agreement on such scenarios. I fail to understand whom to blame and how much. I would never recommend anyone to use a travel portal instead deal with the flight directly.
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                V
                Vaishali_konda
                Nov 27, 2022
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                I have tried booking flight from mumbai to Hyderabad on yatra. The payment of 5, 108 has been debted from my account which I made from UPI but the booking is not done. Could you please refund the amount.
                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
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                  M
                  mymotherindia11
                  from Delhi, Delhi
                  Nov 26, 2022
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                  I booked one flight (go first airlines ) with booking ref no[protected] and paid 57826 inr .
                  Online it showed direct flights, after few days they send message of cancellation

                  and i got refund of 54178 inr.
                  Finally got mental harrasment and loss of 3648 inr.What was my fault i want compensation.

                  I wanna file complaint against yatra and go first airlines for befooling me by false commitmnets.

                  Moreover my planned journey was also spoiled.

                  Pls take urgent action
                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                  Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care
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                    I
                    isayanpal
                    from Mumbai, Maharashtra
                    Nov 22, 2022
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                    Refund against booking ref no:[protected] was approved for more than a month. But the refund was never processed. Every time I reach out to customer care I am told it will take another 48-72 hours. I am done using Yatra after this experience.
                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                    Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to initiate the refund for your booking via NEFT. Yatra takes 24-48 working hours to process the refund. Further, your banks may take 2-3 working days to credit the amount into your account. Regards, Yatra Care
                    Reply
                    isayanpal's [Complaint's author] reply, Dec 15, 2022
                    Hey, where is the refund? Isn't it 2-3 working days already? Is this a joke or blatant fraud? I am taking this to court.
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                      E
                      East Chinzah
                      Nov 21, 2022
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                      I have booked a flight ticket from aizawl to Guwahati for kelly Lalremruati on 21/11/22. The fee was deducted from my account but i have not received any tickets, please resolve this issue ASAP . I have attached the bank reference number below
                      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                      Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
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                        I
                        iitendrapatil31
                        Nov 20, 2022
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                        This is regarding my reference number[protected]. Email string with Yatra customer care has subject line as YA:26992681. Can you confirm what is the status of my refund, last time it was stated it will get refunded in 3 month but still did not received.

                        Thanks.
                        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                        View replies
                        Dear Jitendra.

                        Greetings from Yatra.com!

                        As we have checked, your refund application [protected] and [protected] is still pending with the Airline for authorization. Please be rest assured, we are doing all possible to expedite the refund however responses and refunds are delayed beyond normal from the Airline’s end and would update you as soon as we hear from the airline’s end.

                        Regards
                        Yatra Care
                        Reply
                        iitendrapatil31's [Complaint's author] reply, Dec 4, 2022
                        Hi,

                        What is the reason its taking time. Its been more than 2 years and I am still waiting for refund.

                        Where can I check the progress of refund on airline website?

                        Thanks.
                        Hi,

                        Is there any update on this?

                        Thanks.
                        Reply
                        Hi,

                        Can you confirm if any update on this?

                        Thanks.
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                          Purvaaaaa
                          from Jaipur, Rajasthan
                          Nov 20, 2022
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                          Dear

                          This is in regarding the booking I made from Mumbai to Nagpur and return in name of Purva on 2nd mum to Nagpur and on 5th dec from Nagpur to Mumbai

                          My money went through but the main page showed session expired

                          I am attaching the screenshot . Please get back to me immediately on this

                          Thank you
                          Purva
                          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                          Dear Purva.

                          Greetings from Yatra.com!

                          We are sorry to hear about the issue you faced while making payments on our portal, please kindly share the email ID used for the booking to check and take it further.

                          Regards
                          Yatra Care
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                            A
                            ameeshasoni998
                            Nov 19, 2022
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                            The money for the tickets worth INR 12972.00 has been deducted from my account which is in the name of Tushar Yadav and the tickets that I was booking are not booked yet. Nothing is coming up on my bookings and I am unable to catch up with the support team aswell.
                            The transaction was made on 19/11/22 at 13:08:42.
                            I have received an email that says that the money is deducted.
                            The tickets were from goa to delhi. One way tickets for 2 passengers.
                            I would like to have the refund back as I need to book these tickets asap.
                            Thanks and regards.
                            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                            Dear Ameesha.

                            Greetings from Yatra.com!

                            We are sorry to hear about the issue you faced while making payments on our portal.

                            In order to check if the amount has been charged, we request to send us the following information.

                            Date of Transaction
                            Payment mode (Credit Card/Debit Card or net banking)
                            Bank Name
                            Amount Charged
                            Transaction reference provided by bank
                            Email ID (Used while booking)

                            Please send us the above details along with your latest bank statement in a PDF format. Once the same is received at our end, we will check our records and shall revert to you accordingly.

                            Regards
                            Yatra Care
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                              Aman1198
                              Nov 17, 2022
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                              I booked a domestic flight ticket from Delhi to Goa on 15th November 2022, money got deducted but it's not showing in the booking.

                              I want this issue to be solved at the earliest.
                              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                              View replies
                              We would like to inform you that a refund of INR 10284.00 for your booking is being processed. Kindly note, Refund will be processed from Yatra's end in 24 hrs. You will receive an email notification once the refund will be processed from our end. Further, private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account. Regards Yatra Care
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                                AshaRaveendra
                                Nov 17, 2022
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                                Hello Team,

                                We tried to book flight in Yatra.com

                                The flight booking has not been confirmed yet, but the money has been deducted.

                                Reference number :[protected]

                                Attached screenshot for your reference.

                                Kindly check at earliest and confirm.
                                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                                Dear Asha. Greetings from Yatra.com! As checked and found that under Yatra booking reference number[protected] the booking is confirmed and the e-ticket has been shared on the registered email ID. Regards Yatra Care
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                                  AshaRaveendra
                                  Nov 17, 2022
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                                  Hello,

                                  We had made booking for Bangalore to Mumbai and Mumbai to Bangalore flight booking through yatra.com

                                  The amount has been deducted, but flight is not confirmed. We tried to reach customer care, but there is no option to connect.

                                  Booking reference number:[protected]

                                  Kindly help if the booking is confirmed or not ASAP,
                                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                                  Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
                                  Reply
                                  Dear Asha,

                                  Greetings from Yatra.com!

                                  This is in reference to your query, regarding the payment error.

                                  We would like to inform you that we are unable to find the information with the details provided by you.

                                  In order to check if the amount has been charged, we request you to send us the following information.

                                  Date of Transaction
                                  Payment mode (Credit Card/Debit Card or net banking)
                                  Bank Name
                                  Amount Charged
                                  Transaction reference provided by bank
                                  Email ID (Used while booking)

                                  Please send us the above details along with your latest bank statement in a PDF format. Once the same is received at our end, we will check our records and shall revert to you accordingly.

                                  Regards,
                                  Yatra Care
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                                    Yashwanth Raj Lakumarapu
                                    Nov 16, 2022
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                                    I have booked a flight ticket from ranchi to Hyderabad. Money got deducted from my SBI account but haven't received any ticket or mail from yatra. Please resolve this issue

                                    My contact: [protected]@gmail.com
                                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                                    Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care
                                    Reply
                                    Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care
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                                      M
                                      [email protected]
                                      Nov 16, 2022
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                                      I tried to book travel tickets online on yatra.com on Nov 15, 2022. My credit card was debited for INR38881/- in first instance but tickets were not confirmed (ref no[protected]. I transferred this amount in ecash and tried booking tickets again but with same result (Ref:[protected].

                                      Kindly refund the amount lying in ecash as i booked the tickets with airlines directly.
                                      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                                      Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care
                                      Reply
                                      Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care
                                      Reply
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                                        S
                                        subho410
                                        from Kolkata, West Bengal
                                        Nov 15, 2022
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                                        Resolved

                                        Refund not providing in the namesake of non refundable vouchers

                                        Hi,

                                        I am a new customer of Yatra.
                                        Email- [protected]@gmail.com
                                        ph: [protected]

                                        I recently booked one hotel named "Hotel Camelot" with my gift voucher from Yatra.
                                        Now due to some medical constraints I'll not be able to reach there and hence I had to cancel the trip today and the refund mode I chose was eCash.
                                        At the time of cancelling it showed that I would get 100% refund...
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