Yatra Online / YatraTrip.in Complaints & Reviews

I booked flight ticket with yatra.com costing rs. 10070 with referrence no[protected] and it was confirmed. Few days back, message came saying due to payment failed i have to pay again the same amount otherwise flight will be cancelled. They give the time very short, due to which i couldnt think of any and i paid the whole amount again. This time with different debit card. I have contacted them many times and they said refund was initiated...

Regarding my booking id[protected] and[protected]. I am trying to reschedule and when i go to app/website it says currently service is not available, so please call the customer care no. However displayed phone number is invalid. When i call the number [protected] for reschedule/cancellation it says do it through web/app. This delay is causing me a lot. I am trying to reschedule/cancel my next week flight from last 4 weeks. Last two...

This is karan suva and my registered email id is [protected]@gmail.com
I booked thailand package for four people worth of 32000 per person
In this package pick up drop service hotels accommodation and sight seen
But when we reached airport we wait for yatra pick up for 2-3 hours but no one comes and then we continue call yatra customer care but no one answered properly then we book taxi and go to the hotel but in hotel no...

Frequent traveller - shown in the page to avail discount of rs.1000/- for flight. Booked immediately but not discounted. Why it was shown to befool the party. This is unfortunate. Why shall we follow yatra.com. Please address the issue at the earliest. The ticket is booked today only after seeing the discount. This is unfair. Do not misguide the traveller....

My name is hitesh bharwani n my booking reference number is[protected], i was searching for 17 december 2018 flights from dehradun to ahmedabad! I selected the flight for 17 dec n paid rs 4616 for the direct spicejet flight sg 2938
From dehradun to ahmedabad yet i got confirmed ticket sent for 17 january 2019 despite many calls to customer care one refused to listen to my issue as my ticket was not showing in his server as it was...

On 3/11/2018, I tried to book air ticket for DEL-CCU for 4-Nov, 2018 on line from my Yatra.com account.
Once paid Rs 11160/- again demanded to pay for Rs.1859/- and again paid.
total I have paid online Rs.13019/- But ticket did not came... so, when I asked for refund... Yatra.com sent my money to Yatra E-wallet. So again I bound to purchase fresh ticket against fresh money.

But why money should go to Yatra e-cash...

Flight e-ticket yatra ref number – [protected], pnr - jbblrp

Airline : jet airways pune to delhi fri, dec.7 2018

I am sharing my horrible experience with yatra services and would like to highlight this to yatra management.
We booked round trip tickets from delhi to pune for 7th and 10th dec, 18. But by mistake instead of 10th dec. Return ticket was booked for the same date i. E. 7th dec. Wihin hours...

Your executive has assured that voucher of hotel and other facilities will be provided on monday i. E 03.12.2018. But till now no voucher has been received so far.in absence of voucher, department has not granted leave for trip to port blair. This facts has been told to miss simran kaur and shri bilal at the time of confirmation of tour and booking of the tour respectively. If voucher has not been received today my tour program can not be...

I am very sorry to say you are having a very bad customer support i was trying to book a doemstic airline ticket on your site. After taking the amount from my bank it was shown order to be confirmed after that i got a msg showing payment details number.. Now your customer care executive is telling they cannot support me to refund the amount i have lost 9563 rs on u r site. I request all pls never use this cheating site...

Yatra team,

I had booked my round trip colombo-cochin-colombo using yatra.com. My booking reference id is[protected].
Today, i. E. 30.11.2018 evening 6:00 pm i had raised interest in reschedule my flight ticket to 7th of december. By that time, the customer care executive has told that there is no fare difference and another person in this regard will contact.
One mr. Jyoti nandan rai from yatra.com customer...

Dear Sir/Madam,

I was scheduled to fly on 31st October 2018 to Paris from Bangalore with my 4 year old daughter, Raga Abheri Mavalur and husband, Mr.Jaygee Mavalur and back to Bangalore from Paris on 9th November
2018. My Yatra reference number is[protected]. My PNR no. is QC4PVT.

We had to cancel our little Parisian holiday unfortunately as my father-in-law was hospitalized due to a sudden cardiac...

I had booked a flight last wednesday and made the payment through amazon pay. This is the message i received:
Payment of rs.6, 018.00 (Card rs.3, 983.72 + amazon pay balance rs.2, 034.28) for txn id p[protected] on yatra onli... Is successful.
I called up customer care thereafter and the executive told me they had received the payment but would be refunded. When i called after 5 days, i was told that they do not have...

I am sharing my horrible experience with Yatra services and would like to highlight this to Yatra management / consumer forum

My parents travelled to Europe with Yatra and they are still chasing for their the suitcase they have promised at the time of booking.

After so many followup, they confirmed that it was delivered to one more couple who had travelled with them and shown us the POD with the correction /...

Dear Sir/Madam,

Yesterday night [UK time] I booked a return ticket from London to Kolkata in Yatra.com. After I made the payment, Yatra has generated a Reference Number 33542878 saying that your PNR has not been confirmed. I called up their customer care immediately and the customer service agent said that he would arrange a call back and asked for my number. I have given him my UK number. Till morning, I have not received...

I booked an air ticket by yatra.com on 21/11/18 10 pm for rs 5410 for my son
On next day canceled the refundable
The amount will be returned only rs 766/
As jat 24 hrs before full amount will be refundable

Cancelation rules of the yatra.com pasted below
You can cancel your domestic flight bookings online. Log in to my bookings, select the relevant booking and click on the cancel button. For online...

I tried to book Domestic flight ticket on 11.11.2018 through Yatra.com using SBI Credit card. An amount of Rs 7641/- was debited to my SBI Credit card account but ticket not generated and booking not confirmed. In spite of my several calls to Yatra they did not respond and not refunded my amount. On 20.11.2018 SBI Credit card raised invoice in which 7641/- is also included and I need to pay the amount. The payment gateway used is PayPal Yatraonline....

Hi

It seems you have teamed up to do frauds with customers. We were offered to stay at bentota and when we reached hotel hibiscuss we realised we were not in bentota but put some 30kms away from bentota.
This is serious offence from yatra team and i am going to fight breach of trust.
Sales team hv pitched was not delivered.

If dont hear for compensation for all distress mentioned below and above...

Yesterday while tried to book hotel sonar tori agartala through yatra com, my account got debited by inr 2196 however no booking was made. Accordingly i have sent them a request for either booking confirmation or refund processing. I have attached my account statement where the transaction is clearly visible. Instead of that their response is of lacklustre nature with no confirmation and with standard statement like we will get back to you...

Sir i was booking a bus ticket on 17.11.2018 from Delhi to Chandigarh via using Yatra app due to some technical issues ticket not booked and screen shows blank. And 437 rupees deducted from my account. I called to Yatra customer care service they told me amount will refund within 24 hours but still yet it is not credited in my account. I am trying to call customer care but no one is responding. Please takes corrective action as soon. Thanks...

Hi team,

I have requested activity at bangkok for safari park + marine park + lunch. What i am seeing in confirmation voucher is activity date marked as 19th nov. Which is same as booking date.

However, i have booked for 16th of dec 2018. I am not even seeing write vouchers have been confirmed. Customer care are so careless that they are not even responding back. I want either amount to be refunded or vouchers...