Yatra Online / YatraTrip.in Complaints & Reviews

I had booked a hotel roo through yatra.com with ref no. Yatra booking no. :[protected]booking date : 03 oct, 2018... Butas shown in the paclage i was mot provided with the ac room... Initially the hotel manager denied my checkin and after requesting much he provided a non ac room which was as small as a matchbox... Cleaninness was bad...
Now i need refund as ac facility was not provided.

Actually i tried to book air tickets on 01/09/2018 from ranchi to delhi. The first transaction was declined, and that was of amount rs.2749/-. The air ticket was not booked though. And again i booked a ticket and the ticket was booked successfully by this time, but the amount was charged agin for this transaction. So there was a call from yatra stating that they would refund me the amount of first transaction due to it was declined for some reason.
But still there is no refund in my account and no mail no calls from yatra team.

I was trying to book a domestic flight and and after payment, it showed "oops" and my booking was cancelled and money was deducted.

Now i am stuck as there is no way to contact you guys as all the calls at automated, no one is responding and there is literally option to resolve this issue.

Somehow i believe it's intended from your part, scamming people.
Resolve this asap!

I have booked flight thru Yatra online on 25th Sep, spiceJet flight On the same day, after seeing the ticket, I found date became wrong, it should be 25th Dec-2018, while it is showing 25th Oct-2018. So I called multiple times to yatra customer care and spice jet. My Booking number is

Booking Reference Number[protected]
And PNR number is -L7VUSC

My Total ticket cost is 19086 Rs

And they are saying after cancellation on the same day also, I will get a refund of 144 Rs.

So I am really seeking some help on this to get my refund as because of this cancellation either yatra or Spice jet has not bearing any kind of loss and

According to- Aviation Ministry proposes to remove cancellation fee on flight tickets cancelled within 24 hours of booking

Read more at:
https://www.business-standard.com/article/economy-policy/soon-there-ll-be-no-fli...⇄

Please help me to get refund of this flight ticket booking

Yatra complaint red ya:14615554
Hotel booking reference[protected]

Booked 3 night stay at club mahindra kodaikanal

Second day of start kodaikanal staff are asking me to pay rs 2800 + tax per night per child on the second day of my stay. I believe i am being cheated. Attached are screen shot of yatra app confirmation

Yatra conveniently does not display age of children and club mahindra claims they've received input that booking is for an infant. I have booked for 2 children aged 7 and 9. This is nothing short of extortion considering i have fully paid up on yatra while booking

I am left with no other alternative than to pay up now as i am still on holiday

Noor sweetu
17:24 (20 minutes ago)
To hotelservices

Hi team,

Please find below your email stating the full refund amount of 5318.

Where as i only received refund of 2318.
When i spoke with your representative deepak and nisha kumari, i am been told that since i paid 3000 by gift voucher thats forfitied because i cancelled the booking.

I actually wanted to reschedule date of the hotel booking, there is no option on your website to reschedule the dates nor anywhere it states that i have to call customer care to reschedule (As per your representative deepak).

Since i wanted to re-book the hotel, i requested refund in ecash. But the balance ecash of 3000 is still not reflecting.

This is not acceptable. As per your email confirmation below, i should receive refund of the full amount in form of ecash.

Please get back to me at the earliest.

[protected] : booking id
I booked return flights from mumbai to srinagar. The flight i selected for the return was a 15.25pm go air flight from srinagar which was a direct flight of 2.30 hrs approximately and also happened to be the top one on my search list and i crossed checked the selection as well to be sure. Then i proceeded to the payment page, all of a suddenly there was a revised fare which happened to be lesser on the payment page. After my payment i saw the flight i selected was different and ticket reflected a 9.50am flight which had a wait duration of 6.45hrs. When i tried rescheduling option it the page would come till the select the next date for rescheduling and kept hopping back to the home page.
Please look into this matter.

Hi m navdish sehdev i had booked europ tour of 13 day from yatra six month back, i gave them 150000 rupees before booking but my visa got refused boz of improper support of yatra visa team. And after then i ask them for refund rest of my money they didn't have me single penny except harrassment or ment torture. And bad thing is tat nobody can ask them why they doing tis... And government aslo should take action against these big brands.

Dear Sirs,

we apply for your help in the following case:

We as a Hotel in Germany did submit by accident a much to high commission instead of the much lower commission.

For example € 1000, 00 instead of € 100, 00

Our efforts to get back our comission did not work at all, the company Yatra is resistant to all mails or phone calls.

Can you help?

Yatra Corporate Hotel Solutions Pvt. Ltd.
601, Tower B, 6th Floor
Unitech Cyber Park, Sector - 39
Gurgaon, Haryana, India – 122001
Date :- 30-Jun-2016

Invoice No. IHS|SINV|16-17|4917|06 Invoice TIDS/IATA :[protected]

Best regards


Ulrich Straten

__________________________________
Hotel Residence Bremen
Hohenlohestraße 42
28209 Bremen
Tel.: +[protected]
Fax: +[protected]
E-mail: [protected]@hotel-residence-bremen.de
www.hotel-residence-bremen.de
Geschäftsführung: Ulrich Straten
Registergericht: Amtsgericht Bremen
Registernummer: HRA 18406
Umsatzsteuer ID-NR. [protected] / ID DE[protected]

I booked flight tickets from bangalore to ahmedabad and from ahmedabad to bangalore on 17th september 2018. I got a message saying your booking has not been confirmed. If booking has not been confirmed then why amount was deducted. Without confirmation they are accepting payment as a strategy that customer will not be able to book tickets via another service provider / travel agent. Please refund the amount i paid i. E. Inr 5945/-

Jitendra joshi

I had booked lko-blr-kochi flight from your portal with airline pnr nerekj. (Yatra.com booking reference number[protected] due to flood conditions in kerala i want to cancel our tickets. To my surprise i could see rs 0.00 to be refunded against this cancellation whereas the airlines (Indigo) says they will refund rs 2818/= as against this booking. Your website states you deduct 300/ per person on cancellation over and above airline cancellation. What is the driving force for me to cancel such tickets where i will not be getting any refund. If i do not cancel such a ticket and do not board, it will be a no show and 2 seats will fly empty from lko-blr-kochi where neither the airline nor the agent (You) would be benefited in any way and above all it is a national loss. I would request you to take up such issue with your management and also frame company policies accoudingly

I booked my train tickets. After completing my transaction it was unable to download the e-tickets. The customer care number given also has no use of it. To download eticketthe reference number given by them was incorrect, thn why the money transfer is happpend i dont know it have been tried many more time how can i know that ticket is confirmed. Please sent me reply

Don’t know why simple refund is taking that much long time. Money just transferred to yatra account only, no 3rd party involve.
It's very unfortunate, i am keep getting false promises regarding my refund. It's already been28 days since refund process has been initiated by yatra.com. Everytime i called on given extension, my call never transferred to seniors also after repeatedly saying.

My booking reference no is : yh4385093
My contact no : [protected]

I used yatra.com alot in past. But now, i am facing very difficult period with yatra.com related to refund. I want senior authorities to intervene and process refund asap.

Kindly contact me on [protected].

Regards,
Jimmy singla

We had a booking under transaction id (Yh4330472) for 5 nights and 6 days involving three destinations munnar – alleppey – kovalam/poovar. With cab assistance all day long and site seeing.

We reached kochi airport on 7th aug the same day kochi was facing some vehicle strike and we were supposed to reach munnar the same day, suddenly the driver asks us to stay back in kochi for safety sake and on contacting yatra team they also suggested the same but on our own expenses and denied any help required. However, due to drivers assistance we decided to go ahead on our own risk and reach munnar. On 9th aug, due to heavy rains and road blocks we got stuck in munnar, the same day we were supposed to leave for alleppey where we already had our house boat booked with meals included, on contacting yatra team we conveyed that we are unable to move from munnar and we are stuck badly at least arrange us a hotel or compensate on meals because we were already under loss as we had paid for alleyppey trip (No compensation for loss of alleppey) but on the contrary the team reverted back that “rains/landslides and road blocks are natural calamities we don’t compensate such things and can’t help you guys in that matter and we are not responsible whatever happens you are on your own! Other than that please let us know how the trip is going”.

Team - we are certainly very much in knowledge that natural calamities are not something humans have control over but compensating the same for humanity’s sake is definitely are in our hands and if not for humanity’s sake then for your businesses sake to retain your customers and saving yourselves from losing further customers you should have backup plans for such situations…
We were really impressed by the thoughtfulness of the team that they could not even arrange us hotel or meals or any information that when can we move next, we were literally struggling/panicking that what would happen next without any guidance left totally stranded in an unknown place.

After all the plight we left the next day 10th aug with help of localite’s assistance early in the morning at our own risk and took a 13 hour journey from munnar to kovalam, which was really a beautiful destination to rejuvenate and relax…but we were in such a shock and so glued in the past experience that we could not even enjoy there as well. Also, for fyi purpose the yatra team dint call us again to even know if we were alive or left munnar safely.

Hi,

I booked couple of tickets on yatra.com. The website said the payment did not go through and rebook tickets. When i booked the second time and checked my deduction in account, i was charged for both the booking (The one on which error was showing and the one which i rebooked).
I have been chasing the customer support for 15 days now and i am getting emails everyday that my amount will be refunded in 2-3 days then 4-5 days and the counting goes on.
I am not sure what's going on and i am not able get hold over any one either from airlines or from yatra.com.
I want to mention my booking number[protected].
I want my full refund as it was the website issue and i called the customer support on very day to resolve this issue.
The customer agent mentioned about full refund and ensured us that it will be taken care in 2 working days.
Now it is forever and i don't have any idea to whom i should speak because whenever we try to reach airline there lines are busy and they don't have any option to talk to anyone from support team and if we try to discuss this with yatra customer support executives they always tell us that airline is not getting back to them.
This was my first experience with your booking site and to be honest was worst among all.

-pallavi

Dear Sir

I have noted that YATRA is cheating the clients.

Yatra feels that customer is fool and expect to dance to their tunes.

I am giving below the details

I have booked for Srilanka package and the id is YH 4363425 and the travel is to starts on 23.08.2018.

Unfortunately my passport was held up with British high commission as I applied for UK VISA.

I informed that to Yatra on 22nd Aug and asked them to reschedule that date.

I was informed that the date is reschedule o 01.09.2018 and I have to pay aditional Rs 15000/ .I immediatelyI informed YATRA on 24th AAUG that the freight is very high on 01.09.2018 and ask for dates either on 29 Aug
or 2nd Sep.

There is no confirmation from YATRA ans today on 27th Aug and I have been informed that it is
rescheduled on 29th but the charges are Rs 20000/ instead of Rs 15000/

I would like to point out that totally I have paid only 31000/ which included freight. now the freight on 29TH Aug is Rs 17000/ and this additional Rs 20000/ totally I have to spent Rs 37000/ .

For the original package I was charged only Rs 31000/ and for reschedule I have to spent Rs 37000/ which is nothing but only cheating. YATRA thinks all are fools and can be cheated

I expect YATRA should reconsider its charges, otherwise I have no other option expect to go for consumer
forum and to for legal case . Expecting this, I have recorded all the conversation which I had with
YATRA in my cellphone .

I informed YATRA about this but no reply from them

I will also want to ensure that this YATRA cheating should be known to other public by social media like Twitter, Facebook and other web site like mouthsuht .com etc.

N.Hariharasubramanian

It's very unfortunate, i am keep getting false promises regarding my refund. It's already been26 days since refund process has been initiated by yatra.com. Everytime i called on given extension, my call never transferred to seniors also after repeatedly saying.

My booking reference no is : yh4385093
My contact no : [protected]

I used yatra.com alot in past. But now, i am facing very difficult period with yatra.com related to refund. I want senior authorities to intervene and process refund asap.

Kindly contact me on [protected].

Regards,
Jimmy singla

Dear sir we had booked the ticket on 14/8/2018 due to some technical problem transcation was not completed. Our account was deducted by rs.6156.00 but our ticket was not booked. We had booked ticket from other site afterwards.
Refrecnce no.[protected]

Bank refrecnce no.[protected]

Till now i havent got the refund back.
There service is poor that i continously do call to their customare care executive and doesnot get any respnose0

Pnr is jyvg9s. I pad 7800/- for indigo flight from vizag to kochi via bang. But due to floods on 15.8.18 they canceeld the flight from bang to kochi. The refund amount offered to me is rs. 1995/-. They are praying for these disasters to occur so that they can milk a dead cow. Ppl are stranded co of kerala floods and they don't care how difficult situation they are on.

Today, I have booked flight from Ahmedabad to Bangalore on Yatro online app travel dated 22.08.2018. Booking reference number is[protected]. While booking in the app, It has not asked my permission to have insurance and insurance amount of INR 538 has charged to me. I have thought that it was convenience fee. After booking immediately i called to yatra customer care and i asked them to cancel my insurance and refund me the amount but they have denied it. I have also mailed to [protected]@yatra.com. I request consumer complaint department to help me to get my amount of INR 538 as the same has done without my consent. My flight booking is of the date of 16th Sep 2018 and today approx 1 hour back only I have booked the flight.