Yatra Online / YatraTrip.in Complaints & Reviews

Don’t know why simple refund is taking that much long time. Money just transferred to yatra account only, no 3rd party involve.
It's very unfortunate, i am keep getting false promises regarding my refund. It's already been28 days since refund process has been initiated by yatra.com. Everytime i called on given extension, my call never transferred to seniors also after repeatedly saying.

My booking reference no is : yh4385093
My contact no : [protected]

I used yatra.com alot in past. But now, i am facing very difficult period with yatra.com related to refund. I want senior authorities to intervene and process refund asap.

Kindly contact me on [protected].

Regards,
Jimmy singla

We had a booking under transaction id (Yh4330472) for 5 nights and 6 days involving three destinations munnar – alleppey – kovalam/poovar. With cab assistance all day long and site seeing.

We reached kochi airport on 7th aug the same day kochi was facing some vehicle strike and we were supposed to reach munnar the same day, suddenly the driver asks us to stay back in kochi for safety sake and on contacting yatra team they also suggested the same but on our own expenses and denied any help required. However, due to drivers assistance we decided to go ahead on our own risk and reach munnar. On 9th aug, due to heavy rains and road blocks we got stuck in munnar, the same day we were supposed to leave for alleppey where we already had our house boat booked with meals included, on contacting yatra team we conveyed that we are unable to move from munnar and we are stuck badly at least arrange us a hotel or compensate on meals because we were already under loss as we had paid for alleyppey trip (No compensation for loss of alleppey) but on the contrary the team reverted back that “rains/landslides and road blocks are natural calamities we don’t compensate such things and can’t help you guys in that matter and we are not responsible whatever happens you are on your own! Other than that please let us know how the trip is going”.

Team - we are certainly very much in knowledge that natural calamities are not something humans have control over but compensating the same for humanity’s sake is definitely are in our hands and if not for humanity’s sake then for your businesses sake to retain your customers and saving yourselves from losing further customers you should have backup plans for such situations…
We were really impressed by the thoughtfulness of the team that they could not even arrange us hotel or meals or any information that when can we move next, we were literally struggling/panicking that what would happen next without any guidance left totally stranded in an unknown place.

After all the plight we left the next day 10th aug with help of localite’s assistance early in the morning at our own risk and took a 13 hour journey from munnar to kovalam, which was really a beautiful destination to rejuvenate and relax…but we were in such a shock and so glued in the past experience that we could not even enjoy there as well. Also, for fyi purpose the yatra team dint call us again to even know if we were alive or left munnar safely.

Hi,

I booked couple of tickets on yatra.com. The website said the payment did not go through and rebook tickets. When i booked the second time and checked my deduction in account, i was charged for both the booking (The one on which error was showing and the one which i rebooked).
I have been chasing the customer support for 15 days now and i am getting emails everyday that my amount will be refunded in 2-3 days then 4-5 days and the counting goes on.
I am not sure what's going on and i am not able get hold over any one either from airlines or from yatra.com.
I want to mention my booking number[protected].
I want my full refund as it was the website issue and i called the customer support on very day to resolve this issue.
The customer agent mentioned about full refund and ensured us that it will be taken care in 2 working days.
Now it is forever and i don't have any idea to whom i should speak because whenever we try to reach airline there lines are busy and they don't have any option to talk to anyone from support team and if we try to discuss this with yatra customer support executives they always tell us that airline is not getting back to them.
This was my first experience with your booking site and to be honest was worst among all.

-pallavi

Dear Sir

I have noted that YATRA is cheating the clients.

Yatra feels that customer is fool and expect to dance to their tunes.

I am giving below the details

I have booked for Srilanka package and the id is YH 4363425 and the travel is to starts on 23.08.2018.

Unfortunately my passport was held up with British high commission as I applied for UK VISA.

I informed that to Yatra on 22nd Aug and asked them to reschedule that date.

I was informed that the date is reschedule o 01.09.2018 and I have to pay aditional Rs 15000/ .I immediatelyI informed YATRA on 24th AAUG that the freight is very high on 01.09.2018 and ask for dates either on 29 Aug
or 2nd Sep.

There is no confirmation from YATRA ans today on 27th Aug and I have been informed that it is
rescheduled on 29th but the charges are Rs 20000/ instead of Rs 15000/

I would like to point out that totally I have paid only 31000/ which included freight. now the freight on 29TH Aug is Rs 17000/ and this additional Rs 20000/ totally I have to spent Rs 37000/ .

For the original package I was charged only Rs 31000/ and for reschedule I have to spent Rs 37000/ which is nothing but only cheating. YATRA thinks all are fools and can be cheated

I expect YATRA should reconsider its charges, otherwise I have no other option expect to go for consumer
forum and to for legal case . Expecting this, I have recorded all the conversation which I had with
YATRA in my cellphone .

I informed YATRA about this but no reply from them

I will also want to ensure that this YATRA cheating should be known to other public by social media like Twitter, Facebook and other web site like mouthsuht .com etc.

N.Hariharasubramanian

It's very unfortunate, i am keep getting false promises regarding my refund. It's already been26 days since refund process has been initiated by yatra.com. Everytime i called on given extension, my call never transferred to seniors also after repeatedly saying.

My booking reference no is : yh4385093
My contact no : [protected]

I used yatra.com alot in past. But now, i am facing very difficult period with yatra.com related to refund. I want senior authorities to intervene and process refund asap.

Kindly contact me on [protected].

Regards,
Jimmy singla

Dear sir we had booked the ticket on 14/8/2018 due to some technical problem transcation was not completed. Our account was deducted by rs.6156.00 but our ticket was not booked. We had booked ticket from other site afterwards.
Refrecnce no.[protected]

Bank refrecnce no.[protected]

Till now i havent got the refund back.
There service is poor that i continously do call to their customare care executive and doesnot get any respnose0

Pnr is jyvg9s. I pad 7800/- for indigo flight from vizag to kochi via bang. But due to floods on 15.8.18 they canceeld the flight from bang to kochi. The refund amount offered to me is rs. 1995/-. They are praying for these disasters to occur so that they can milk a dead cow. Ppl are stranded co of kerala floods and they don't care how difficult situation they are on.

Today, I have booked flight from Ahmedabad to Bangalore on Yatro online app travel dated 22.08.2018. Booking reference number is[protected]. While booking in the app, It has not asked my permission to have insurance and insurance amount of INR 538 has charged to me. I have thought that it was convenience fee. After booking immediately i called to yatra customer care and i asked them to cancel my insurance and refund me the amount but they have denied it. I have also mailed to [protected]@yatra.com. I request consumer complaint department to help me to get my amount of INR 538 as the same has done without my consent. My flight booking is of the date of 16th Sep 2018 and today approx 1 hour back only I have booked the flight.

I booked an Etihad ticket (Ref[protected] from Yatra to avail 40kgs student baggage. My ticket shows only 30kgs. On contacting customer care, they say i should have been 'more aware' while booking. They agreed on call that it wasn't my fault. Why should I then have to pay extra for no fault of my own? They denied changing my allowance. Worst service.

My air india flight ai634 got cancelled on 4th july 2018 from bhopal to
Mumbai. I had already got the boarding pass issued. First yatra said that you have travelled on this ticket. Then when it was communicated that the flight got cancelled, they said they will check with the airlines and get back to us. After many reminders, finally they accepted that the flight has been cancelled. But they were not able to process our refund. We have been writing mails to yatra and following up for refund but nothing is happening. I am still waiting for refund from yatra. Do not buy tickets from yatra as their services are not at all up the mark.

Hi,
I have booked flight tickets of kerala but as there is a natural calamity in kerala, i have to cancel my flights of december'2018 [reference:[protected]].

I have paid ~rs.23792/- and the refund i am being offered by yatra is just rs.6000.
If i would have booked the flights directly from airlines, they would have refunded me the money with just rs.2000/- per person per sector charges i. E. Rs.20, 000 refund.

Only due to natural disaster i have to opt out of kerala family trip.

As a reputed organisation, yatra should refund my money with minimum cancellation charges. If not, i would have to take this matter to grievance cell.

Regards,
Deepak

I booked hotel room in hotel mount & mist, ooty through yatra hotel booking for 15th august to 18th august, 2018 vide your booking ref no.[protected]. Due to natural calamities, mysore to ooty road was disrupted from 10th aug/18 onwards as reported in electronic & print media in bengaluru. I tried to contact hotel mount & mist at their contact no.[protected]/0423-[protected] but found no reply from the ist one and 2nd one says does not exist from 12th, 13th& 14 aug, 2018.in view of this uncertain condition i being a senior citizen wanted to either cancel or reschedule my vacation and contacted your customer care on 13th & 14th aug. Frantically but in all occasions your customer care people (Mr adil, mr connel, srikant & others) reply that hotel is not agreeing either to refund or reschedule my itinerary & ask me to contact hotel personally. Once i contacted hotel mount & mist at mob. No[protected]Given by your customer care on 14thaug) hotel personnel refused to refund or reschedule asking me to contact yatra hotel booking as i hv booked the hotel through yatra only. I am astonished at such behaviour on either side and going to loose my booking money of rs.7141/= for no fault of mine as due to prevailing natural calamities in this region i wanted to revise my tour plan. Well this is for your information that i am a regular air ticket booking registered customer of yatra.com but feeling disgusted for such unprofessional behaviour of yatra.com. Under this circustances i request you to do the needful to address my above complaint of refund/rescheduling of visiting dates to maintain your integrity with customer like me.

This is in reference to my booking with yatra (Ya:[protected] for thailand following is discrepancy with money taken by yatra and services rendered

1. Visa fees

As per by booking visa fees was included, however due to delay at yatra end, it could not be processed and i had to take visa on arrival

Visa fees - 16,[protected] bhat) - 8, 400 (Refund received = rs 8, 400 balance due (Plz check with nidhi saxena and mr anshul in this regard, all email communication available with her. Booking person mr anshul sharma)

2. Siam niramit show
As per booking (Plz check with mr anshu sharma who was contact person during booking) dinner included in the payment done from my end. Please refer the email cimmunication below in this email
Actually no dinner serviced in entry ticket given to me (Matter reported to yatra representative nidhi saxena through my email dt 3rd jul, next day to actual visit to siam niramit)
I had to pay 400 x 4 = 1600 bhat ie 3300 rs

​i have sending request to yatra representative nidhi saxena) for the balance refund of the services not rendered by yatra but money taken at time of booking

I request your help in getting my refund of rs 11, 707

It has been almost 2 months since my first complaint but still issue not resolved. Request an early reply. Please call me at my no [protected].

Thanks & regards
Tapish

1. We have booked three ticket by go air for[protected] and the flight was cancelled by go air. Your reference no is[protected]. Under this reference no. Six tickets were booked and three were cancelled by airlines itself as the flight was canclled and two tickets of indigo we have cancelled. The cancellation refund no. Given by goair is 72927181. The indigo refund no. Is tye27v and pyj1wi. Sorry to say, being a senior citizen also, i am not getting any response from you. I have to make the payment of my card, kindly refund the amount immediately to my account

I had booked a hotel in Munnar for 11th Aug. Due to the current Kerala situation, I had to cancel my trip to Kochi. Out of Rs 7000, Yatra refunded 3000 only. Since this was a genuine case, they refused outright to refund my entire money. They told me I should have called prior to cancelling the tickets. But I did the same with my flight booking and they have informed that if the situation is same during my flight timing, they will look for refund. This is outright cheating as there was no means I could have made the trip. They should have proactively refunded my money.
Booking Ref No.[protected]
Booking Date- 7th August
Booking Cancelled - 9th August
Booked for 11th August
Hotel Name- Orchid Highlands Munnar

Hello yatra

Its a bad experience for me to make a online booking with your company. I wanted a ticket from ahmednagar to nagpur and the cost showed was 808.00 for 1 passenger and i made the payment but finally i got a message saying the ticket has not booked and i got message for debit of rs. 808.00. Now i want a complete refund. Till date i have'nt recieved any refund credit.
* ref. No.[protected]

The refund reference number (Arn/rrn) for this transaction is [protected]

Please send me a confirmation mail that my refund has been done

Thanks

Vasant k sangale
[protected]

I have booked the tickets through yatra.com for going from delhi to hyderabad and return journey. The goair has cancelled the flight and refunded the amount to yatra on[protected] vide reference no.72927182, still the amount is not reflected in mu account.
2. I have cancelled the tickets for going to delhi to yderabad and return journey andthe tickers were cancelled by me on[protected]. Indigo reference number is tye27v and pyj1wi. Soeey to say, yatra people are not responding

Hey... I have created my new yatra a/c today i. E. On 05/08/2018 for railway booking. So 12:11 my booking was done for 3 passengers for kancahjunga express from guwahati to njp on 13 august but for some reason i had to cancel but before that when i paid the amount through my debit card within secons the money was deducted from my account rs 2070 but their was no confirmation mail or message that my booking is successfully confirmed. I cancelled my booking and i got a, message

It was written that" refund and request for yatra booking reference no [protected] has been processed in 9 sec. Your refund transaction id for a refund of rs2070 is...

After that at5:00p. M i tried to track my refund status but it was showing nothing i put myreference no. And email and clicked submit but nothing is happening. So i want to know will i get my refund?... If yes then when and how will i find it or there will be no refund and it will be a fraud case?

Sir,
On 27.07.2018 train ticket booking has failed and amount has debited, two
Times for rs 1506/- + rs 1506/- i. E total rs 3012/-. Massage received that your booking failed amount will refund with in 5 to 7 days. But said amount has not yet to be refund.
That booking ref no is[protected]. And[protected]. Bank txn#[protected]. And txn#[protected].
Details of booking of train ticket,
Bolpur santineketan west bengal to dharmanagar rly station tripura
For the date of journey on[protected].in the name of arindam pal. Mobile no
[protected]. E-mail id [protected]@gmail.com

I booked ticket on[protected].
hotel name- hotel dee marks

booking amount was deducted from my account but the ticket confirmation is awaited.
All the numbers given as costomer support are out of service. please resolve my case at earliest.
registered email address - [protected]@gmail.com
registred mobile no. [protected]
booking reference UPI ref no.[protected]