Yatra Online / YatraTrip.in Complaints & Reviews

Feb 03, 2019

Updated by Deepak Hassan E mail used for booking was ...[protected]@gmail.com...our booking was in the name of Asharani...following is the msg received from yatra after money got deducted...Thank you for choosing Yatra.com Your booking reference no.is [protected]. Kindly note, your booking is now confirmed. You are not required to contact Yatra to confirm further.

Jan 25, 2019

Updated by parker007 Hello Yatra Care,

I have shared all the details and reference number to the concern email you have sent before i.e. [protected]@yatra.com..still for ur look out complain id YA:16478345 holiday reff:#YH4621593.
ALL DETAILS PROVIDED I M PROVIDING IN EVERY STATION BUT LOOKS LIKE YATRA IS WAY TOO BUSY COUNTING JUST MONEY RATHER THEN SERVICE TO THERE CUSTOMER NOT EVEN A SINGLE REPLY ...kindly do the needful and sort it out or there are also other measures like i told you all MONEY IS NOT FOR FREE and cant bluff customer like this..by providing unsafe hotel and making ones pleasure trip into an horrible and tensed one.

Jan 25, 2019

Updated by parker007 registered email id [protected]@gmail.com also [protected]@hotmail.com
mob [protected]/[protected]
holiday ref :#YH4621593

Jan 29, 2019

Updated by parker007 Now if you cook ur own story stating that hotel was booked and all!! this is not mine i was made to wait after 5 hrs of journey outside the hotel room for nearly 45 mins ..and i got the chance to take a small tour of that very small hotel and of course there was no face ..also after giving the hotel room the person was continuously coming in and out of the hotel and fixing things with screw drivers and nuts..now i clearly mentioned and left the place that we are not feeling safe there..so there must be a reason no one is fool to go out again and look for another hotel in an unknown place after travelling for 5 hrs and most importantly paying from ones own, where as the emergency contact number given by yatra is also not available.and apparently yesterday customer service agent was telling that if customer is not feeling safe then its not their yatras problem.really???
Why did i pay yatra in advance to have pleasurable and safe trip now getting this from yatra is way more horrible.waiting for the solution now nearly 1 month.

Jan 30, 2019

Updated by parker007 This is obvious that everyone has there side of the story ..hotel..yatra..and mine.
But you need to understand that no one is fool to pay in advance get the booking and then again changing back ..and paying extra gain for last two days in Thekkady and Alleppey..so there was something wrong definitely thats why one had to take such firm decision to move out of the place and pay again for the hotel where during 30 and 31st December charges of the hotel was reaching sky.Now coming back to contact what happened to emergency contact number which yatra provided and what happen to the person who did arrange the deal for us...no body answered the call even after i send a message thats its an emergency!! Do you have anything to say on this or another story for it??? Last two days yatra planned for us went miserable by only looking for other resorts and trying to spent night in a safe place.
Kindly help to solve the issue instead of making big excuses as u ppl dint received the calls nor replied even i tried on the same day.
Unprofessional Yatra service

Feb 04, 2019

Updated by parker007 yes ryt there was call but not a closure call...he was only claiming that i had given all false story..also ignoring all the facts i told him later hung up!!!
also offered some e-cash but what will i do with e-cash where i m not going to plan anything in future with yatra where the people are no way professional.Still waiting for a response...

Feb 06, 2019

Updated by parker007 Hi Team,

I m not getting any response from yatra...and there is closure taken yet..still u r putting it in email..resolve means when you have solved customers problem not when you think that its solved...incomplete work.

Feb 02, 2019

Updated by Srini R I don't have any communication from Yatra about the reservation made on that hotel, I came to know only after reaching my home on 10th. As per the hotel communication Girish asked a confirmation the reservation between 8th to 10 of January. Looks like Yatra didn't confirm the reservation and settle down entire amount to him.

What is the guarantee that Yatra communicated to me, it sounds cheating. If at all Yatra called me then why can't communicate the same message to Girish. He clearly mentioned if Yatra communicated to him about customer un-availability then he wouldn't have blocked the room. In fact even if Yatra didn't settled the money then he would have arranged for money.

Whose fault you think, at the end customers are struggling. Hotel clearly says it's Yatra's fault due to improper communication.

Feb 04, 2019

Updated by Srini R This is what I am calling Business centric experience verses customer centric, we are not expecting free money and we are not expecting your money, all we are asking to provide a service promised without looting the customers. Just passing money between customer and vendor is not we expect from you, to sustain in online business. I have seen Business centric companies falling down ground and customer centric other way.

Here is a message posted by Girish Chowday, posting for others visibility
"Dear team travel guru,

It is about the booking ref. number YAT [protected] for check in on 6 th Jan 2019 and checkout on 7th jan 2019. the booking is entirely non refundable... but as we know there was a cyclone on those mentioned dates. So we can postpone the date for the guest ...to next selective dates between 8 th jan to 10 th of jan for 1 night as as all the ferry has started from dated 8th and all our guest who were suppose to come on 6th or 7 th has arrived today and enjoying there stay at havelock . if the guest is not agree with the given dates provided by the hotel .. then we cannot allow the refund . Payment will be charged...

Thanks and regards
Girish Choudhary"

Once after sending this message anyone from Yatra called to Girish explaining situation, customer might have left Andaman immediately after 6th, there were two days gap, how providing room after two days of customer leaving the place will be helpful. In my case I was lucky I was there, but Yatra failed to communicate so I couldn't utilize the same. It doesn't matter so net net, you both looted money from two type of customers, there could be otherways too.

If customer is not reachable why didn't you notify the situation to hotel, why you transferred the money to him. That made him granted and claims block the room, hence charges.

Do you do the same if you didn't hold customer money?

Saying I booked a hotel in the past date and saying you didn't come so your money is gone is not a good service. This is literally looting the customers and finding the reasons to deny.

I am new customer, I spent a lakh within a month. With your pathetic service, you lost me, I will make sure another 1000 customers know about your pathetic service. We are not asking your free money, asking to provide the service for the money you charged not reasons.

Jan 22, 2019

Updated by Srujan@143 Opologize doesn't revert my amount immediately...
It take about 7 days to revert my amount
It's simple fraud kind of thing deducting amount and holding the amount.

I need a solution immediately...So that other customers will not be in trouble.

Fraud Website

Just using a simple word..I opologize ..what do you mean by that...

Jan 23, 2019

Updated by Srujan@143 Amount got refunded
Thank you

Jan 20, 2019

Updated by Payprabh My contact no is [protected] and email ID as payal. [protected]@gmail.com.

I dont have any booking reference no as there was no such booking that was confirmed I directly got website with a message showing error as transaction could not be completed try again later.

Jan 16, 2019

Updated by Dinu 7878 They are not repaying full refund that railway has given yatra. Send me full