Yatra Online / YatraTrip.in Complaints & Reviews

Sir,

My booking no :YH4907742. I was made a Payment on[protected] of Rs.23452 + 3, 000.
The detail As mentioned below.
Cancellation Ref No:18557547 Date 10-04-19

Fare Details
Base Price: R.s 25, 369
Taxes: R.s 1, 083
R.s 26, 452 Rs.26, 452

I want to cancel a trip the policy of cancellation is 30 days before departure 25%, but
they told me they are deducting of 15, 000 instead of Rs.6, 000.

Pls do the needful.

I am booking ticket online from mumbai to lucknow air india ai-625 on 25th april, 2019. Actually this ticket are cancelled by us. Ticket cancelled reference no.[protected].
We received massage after cancellation is,
"refund request for yatra booking reference number[protected] has been processed in 9 sec. Your refund transaction id for a refund of rs.915 is [protected]."
But, on this time no any refund in my account. So, please check your transaction and give us reply on urgent basis.
My mobile no. [protected] (Mr. Pravin pathak)

I have not received any support regarding the jet airways cancelled ticket bearing reference no.[protected] booked on 15th march from guwahati to mumbai round trip for 2. Jet airways has given necessary comments to yatra regarding full refund but your company is showing a paltry sum of 2168 instead of 25000 refund. No one picks up call and not a single customer care number is working. I am contemplating legal actions against this gross misconduct and i have to approach the consumer forum.

Hi,

This is in regard to the bus cancellation refund not provided by yatra.com. The traveller cancels the bus trip a few hours before the trip with the excuse of non availability of driver for holi. Also, after the cancellation the bus fare has not been refunded and we had to go through a lot chain mails to ask for refund still no use.

Date of incident: wed, 20 mar 2019
Client number: operator
Goga ji bus services
[protected]
[protected]

Full description of the incident: after booking the bus seats at yatra and getting confirmation tickets we get the call from bus operator that the bus has been canceled due to non availability of driver because of holi. When we asked for refund he said it will be provided by the site after 3 days due to holi. However there had been no response from the site and we had to connect with the site for our refund and still no luck.

I booked a indigo flight ticket from new delhi to guwahati and a amount of rs. 4264 is deducted from my account and no flight information or flight ticket has been sent by yatra.com. I have paid the money from google pay app and i have all the details of my transaction details the google transaction id and the upi transaction id and it's payment is showing to yatra online private limited (Yatra tez payment).

I have not been able to retrieve a travel certificate from the airlines for my air india flight on 26 march 2019.
Ai-865
Booking reference number[protected]
Pnr - jyhcz
Ticket number[protected]
Passenger name: shubhra kansal

I need the certificate for travel reimbursement from my company. Kindy look into the matter.

Thanks
Shubhra kansal

I had booked tirupati package trip through santosh travels on your website on 16th mar. The reference number was[protected] and bus pnr number was 442xuk3q.

The trip was dated on 16th mar 10:40pm and drop was on 17th mar at 7pm. Pickup was done as per schedule and we reached the destination by 4:15am on 17th morning and we were asked to stand in queue for 4 hrs to get the darshan ticket. Inspite of package covering the ticket i was asked to pay rs.600/- for 2 ticket. I agreed and bought the ticket.

The bus which picked me went for another trip to kalahasti and i was made to carry my luggage and made to stand in queue for four and half hours with my 3 year old kid. Then i was asked to change the bus and new bus was from greenline travels. They took me to hotel and the guide is asking us to take bath and get ready in 15 mins. How can 3 o[censored]s which includes a kid get ready in 15 mins? The guide was so arrogant and he banged my room 4 times in span of 20 mins and shouting on me that he is getting delayed.

I managed to get ready and they took me to darshan and we were back to hotel at 4pm, then the guide says me that bus is not available till 10pm. I told that i had to return back and they asked me to travel in greenline bus with 2 different seats and they are asking my wife and kid to sit with a male passenger and offered me a seat in the last row. I denied stating that i have a kid and need a seat together to manage. The guide and bus driver was so arrogant that they left me in the middle road and took of the bus. There was another bus moving to bangalore and he denied to give me a seat in that bus also.

Then, i called santosh travels guy number which was available in my confirmation message sent by yatra. He asked me to wait till 10pm for the bus. I told them that i have a kid and family and where to stay till 10pm. He said i will give you rs.500/- and asked me to arrange my own transport to bangalore.

I told him that i do not need money and asked him to arrange a bus or get a ticket to me. He denied and disconnected my call stating that i can do whatever i want when i told him that i will complaint to yatra. With no one to support, myself, my wife and kid were standing in road for 30 mins. Then we had to walk with the luggage for half a kilometer with kid in hand, took an autorickshaw to bus stand. I had to again pay bus fare of rs.980/- and reached bangalore by myself.

Now all i am asking you is what if something had happened to me or my family when we were strandard in the road. Just because i was aware of local language and routes, i was able to manage. What if it was a unknown person. Who will take responsibility of these situations. I booked the ticket only because of yatra and not santosh travels.

Now please let me know what solution you would provide for the same and what measures you will take to ensure that this does not happen to others. I need strict action to be taken against the service provider for the horrible service. I had to pay the package charges and also coughed up rs.1580/- from my pocket due to their inefficiency.

I have 2 voucher from sbi cards for yatra. I was plan a trip on base of voucher. Out of 2 voucher 1 was redeemed against bus booking delhi to manli and 2nd can't done due to wabsite problem try to many time but not successful. After that instantly report same by mail to sbi card and yatra contact no. Not respond that time. After that 2nd voucher yatra said invalid promocode and sbi said this voucher used. I have confirm on mail that vocher...

​this is to inform you that i had made booking on 10th feb 2019 from chennai to delhi for the travel date on 12th feb 9.55 am air india. I had cancelled this booking through airline since travel time is less than 7 hours. And the airline said it is of full refund. Regarding refund, i need to contact yatra. So immediately i contacted yatra for initiating refund, yatra said it is no no show and they havent got any remark from air india. So i had made a con call with the airline and yatra. And the airline said directly to yatra that they had initiated for refund and asked yatra to proceed for refund. And yatra had accepted for initiating for refund and aske me to wait for 45 working days. All of a sudden i received an email on march 2nd from yatra stating that i need to submit the valid id proof ticket copy and few documents for initiating the refund since air india airline is asking for the same.. So i immediately called yatra regarding this mail, and they said without documents they could not able to initiate the refund. I argued with yatra executive that on 12th feb this was not conveyed to me but they simply said, without documents they could not proceed for refund. And to confirm this i called up airindia and raised question regarding this. But airline told me clearly that, they havent asked those information since this booking was cancelled completely and initiated for refund and i need to follow it up with the yatra only. So again i called up yatra regarding this and spoke to your executive and share the conversation i had with airline, she put me on hold and came back and said that "the mail which was sent on march 2nd is by mistake and asked me to ignore it and i will be getting the refund in 40 to 45 working days. And since it was delaying i called up yatra again in last week regarding the refund status and she told refund has been initiated and i will be getting the refund in another 4 to 5 working days. Today 26th march i called up yatra regarding the refund. And the executive who spoke to me stated that once after sending the documents only they can able to initiate the refund it seems... I am shocked hearing this...
How this could be said.. I was having a long conversations with the executive for past 2 months. They have said i will be getting the refund in 4 to 5 working days. And today one of your executive is saying that i need to reply to the mail wic was sent on march 2nd. And i argued with him what about the conversation which i had with the executives for past 2 months. And the female who asked me to ignore the email which was sent on march 2nd.. He replied me that" pl apologise for the inconvenience caused & said whe must have given you wrong information and without knowing she would have given those information.

I totally fed up with the behaviour of the entire yatra team. Is this the way you people handle the customers. Kindly check in how many booking i had done with yatra. And for each and every time for the refund i used to argue with the executive and then i will be getting it. But this time they have cheated me a lot.. Stating that the entire conversation was not mentioned in the remark and they must have given that information by mistake.
How could a customer care executive can given a false information to a customer for 2 months and the other executive is simply saying that it might be given wrongly.
You people have purposely cheated me and planning to drag even more time to drag my refund.

I need the concern person to check the recorded conversation with i had with the executive for past 2 months regarding this refund. I need a proper reply after checking the recorded version and take necesarry action against the executives and i need the refund the same immediately.

I am sending an legal complaint against this refund who cheated me and given false information and fake commitments and giving lethargic reply. All the conversation are recorded. I need those recorded version to be handedover to me for giving evidence. I wasted my time energy only for getting this refund... It a small amount but it put me on stress since the executives have cheated me.

​

Reference number..[protected]
My ticket was not confirmed after my payment went through. Someone contacted me to say that airline didn't confirm, if i accept for different dates & different flights, they will find a flight for the same price. I accepted... But after that i was told for the return flight i will have to pay rs.2000/ extra. I was not ready for the extra payment. They said i should give my consent for full refund within 24 hours. I said 24 hours clause is not acceptable to me.in the days of online transfer which takes half a minute any time of the day, why should anyone insist on 24 hour clause?
When the prices change in half a minute, how can the company insist on 24 hour clause? Till now the refund is stuck at your end.
I booked from another travel site for different dates, on different airline at a slightly lesser rate. How come yatra couldn't find me the flight & instead they found me a flight on different rates at higher price.
Whoever is responsible for resolving should see that my full refund is done immediately. Have been travelling regularly for more than 3 decades.
Didn't have such a bad experience so far.

It was communicated that amount rs 26290/= has been refunded to ecash to my yatra account [protected]@ gmail.com..
In this context, i wish to advise that earlier too, i made an complaint on 18/3/19 & it was communicated that i will be updated regarding progress in the matter within 24 hours but sorry to say that till date i have not received any reply till date i. E.24/3/19.
In this context, i want to say that why ecash account was credited without my consent. Further i request emphatically to take early steps to credit that account number through which my account was debited through internet banking on 8/3/2019.
R. R. Pradhan

Yatra Egift Vouchers does not allow to fully redeem of the value, This will cause the user to left over the voucher money to the company. it is not fair trade policy by saying terms conditions which is not commonly available to all users.

I had a bad experience of redeeming 4000 vouchers against 1500. they redeemed 1499 and the remaing amount they are not refunded to and transferred to my profile....

I have been calling yatra for my refund since jan 24, 2019. The ticket was cna celled by the airlines. And the money has been refunded to yatra by the airline but yatra people everytime say that they will refund but now its like 2 months i haven't got my refund yet. I have already raised a complaint to yatra which they told like they will refund in 24 hours, (And that happened more than a month ago) but still i have not received my refund back. This is not the first time yatra is has done this. May be its there tactics to keep money with themselves and enjoy the interest. Now i want my money back with the 2 months interest as well.

At the outset i had booked 3 tickets from goa to kolkata vide pnr no. Fk9j2h and yatra reference no.[protected] in flight no. 6e-803. The airlines cancelled the flight due to operational issues and booked me in other flight causing inconvenience. Since other flight timing was not fitting my schedule i had to cancel tickets wherein indigo promised me full refund. Indigo sent me credit note no. Ga2181903ab27810 dated 7th march 2019 for rs 12, 789/- and they have confirmed full refund was credited to yatra on 7th march 2019.
Till date neither yatra have reversed my full refund neither did they called me to explain the cancellation of flights.
First of all i have been inconvenienced due to cancellation of flight and now yatra is not refunding the money. Worst company experience so far. I would not recommend anyone to use yatra for booking any more neither do i intend to use it anymore.

Regards,

David chakma
Mobile: +91 [protected]
Email: david. [protected]@crompton.co.in, [protected]@hotmail.com

I have booked ticket for goa from delhi and didnot receive any ticket or pnr from yatra.
My ac is showing amount debited from ac. Update: inr 8, 380.00 debited from a/c xx9451 on 19-mar-19. Info: upi-0103sl00ipay-yatra.[protected]@icici-pay[protected]yatra tez payment.
I have attached google pay transctn screenshot where it shows amt paid to yatra.

Hello Team,
This is in regards to my booking reference number[protected], which I have cancelled this morning. My refund was supposed to be INR 2205 as per an email from yatra and also IRCTC. But later refund status email says that only 1280 INR will be refunded to my account. Can you please check and confirm that right amount gets refunded.
Thanks.

Dear yatra,
Its a bad experience for me to make a online booking with you this time under booking reference number[protected]. As i booked a round trip on[protected] and due to some technical reason flight has been cancelled by the jet airways. As per the law u have to refund my complete amount of fare but instead to refund the full amount you just refunded (4912) / 5200.

I get the transaction reference number from my bank i. E (Vt 190650075000010901674) through which u refunded....

Hence i requested you to refund my full amount

Thanks and regards,
Mihir jha
[protected]

*worst yatra service and support*
I have done this booking on 08th march. I have been continuously calling yatra support, seller extension and sending emails but no response. Support daily raising request and telling me same thing that i will get call withing few hrs but not response at all.

Reference no. 17791043
Destination bali
Duration 6 nights / 7 days
Travel start date 27 april, 2019
Departure city mumbai
Pax 2 adults

I have book 2 international flight ticket from yatra.com online reference no :[protected][protected]. As there online format they required 2 things first name and last name. So as per passport first name we have put given name which is right and last name is we have put surname. They issued yatra e-ticket rightly given name and surname format but when we cross check with airlines about this ticket they said name formation is not in right format you can't travel on this ticket, you have to cancel. When we contact yatra they said it was your mistake we can't do any thing about you have to bair all things but actually its mistake from yatra they given wrong information to airlines

I have booked a flight from goa to indore on 28 feb 2019 11:45 pm through yatra.com and as soon as i made the payment i got a mail that you tickets are unconfirmed and amount will credit in your bank within 3-4 days but its 10th of march still not got the money.

When i contact to customer care they say we have not got any booking of this refrence no.

I made the amount using hdfc credit card and payment mode was emi

The amount is shown in my emi

Booking refrence no[protected]

I have attached the screen shot

I just want my money back

Or else i will file a complain in consumer forum