Yatra Online / YatraTrip.in Complaints & Reviews

I had booked domestic tickets via yatra. I needed to reschedule for 2passengers. I tried to do the same via website but yatra site was not working so i raised compaint. After 5-6 days the issue was still not resolved. I talked to customer care and they only asked me to get in touch with airlines (Indigo). So i talked to indigo and did the reschdulling of 2 passengers and cancellation of ticket for other 2.

Now when i am asking for refund, yatra is deducting service fee. I want to ask what service in my case they provided. There system is not working. Their customer service are not capable. Customer himself has to talk to airlines. Then what kind of service they provide. They are just looting hard earned money of customers.

Booking ref no:[protected]

I have never in my life experienced such a poor customer service from any travel or any other service provider company.
My go air flight for maldives got cancelled and yatra never cared to inform me about the same. When i got to know it from airlines itself, i contacted yatra people and that turned out to be the most disappointing customer service i have ever experienced. It took me three attempts to finally reach a person who was ready to listen what my concern was and after listening he gave me a standard response to wait for 2 hours for a call back. I waited for half the day and there was no call back. I called again and requested to speak with a supervisor and that person said he is transferring my call t the supervisor right away and got rid of the call. On the other hand, the supervisor kept me on mute and did not interact at all inspite of my numerous attempts. I waited for 26 minutes on the call, and nobody responded. The customer service people tell you to you to write email and wait for call back but you wont get any call back or any response to emails.
Forget about providing a resolution or refund, they dont address and entertain the customer only at the first place to know what the issue is. Stop calling yourself as india's leading travel partners becuase you have only brought shame to the travel industry by your poorest customer service. Another and very fine example of why make my trip and goibibo are the trusted and leading brands.

Yatra is not initiating the refund of jet airways ticket which was cancelled by jet.

I already checked with jet airways, as per them they have initiated the refund for all cancelled flights.
But yatra is not ready to initiate the refund for the same and moreover they have very poor highly unprofessional customer care unit who do not know how to interact with customer.

Below are my details for the booking.

Yata booking reference id:[protected]
Pnr:xccryc
Flight no. 9w 460
Maa - bom

Hi, i had booked a flight from mumbai to barcelona and back for 2 adults via yatra reference no : yt32541604. Going flight was jet and coming back was klm flight.
Jet cancelled flights, so did klm but there was no intimation from either them or even yatra of cancellation or refund. After hours of waiting in queue at yatra's ivr, the agent said we will get back on mail.

I called jet airways as well as klm, both confirmed that the refund has been sent to yatra already. I again called yatra and on my requesting for proof of cancellation, i got a mail 3 days ago dated 24th april, that "we can help process the cancellation of your booking and due refund shall be initiated only post confirmation from jet airways. We will connect with you as soon as we receive an update from the airline.". There were no commitment or timelines given for refund. This is after jet confirmed that our pnr is already updated with refund status and they have asked yatra to initiate the refund.
I am shocked that yatra doesnt give timeline or commit to pay. Yatra has received the payment but is not releasing the same. This is cheating. Yatra needs to refund my amount paid immediately. How can they keep client's money and keep lying to us. Pls help get this in order urgently. Thanks

Booked a ticket for three passengers on yatra for a multi city flight from delhi to the us and back. The flight was on delta and part of the itinerary was operated by jet hence got cancelled. Contacted yatra but they were of no help so contacted the airline directly and was put on an alternate itinerary but final re-issue of ticket has to be done by yatra. Unfortunately they lack the basic competence to execute something like this. They don’t reply to emails. The phone customer service does nothing apart from apologise and request for 2 hours more, 24 hours more, 48 hours more. They assure a call back because they can’t do anything else but never call back either. This has been going on for more than a week and it is the most frustrating experience. Complete disregard for customers. I have other bookings dependent on this but they are least bothered since to them the money in received so now they can ignore.

Hi, i had booked a flight from mumbai to canada and back for 2 adults + 1 child via yatra reference no : yt35082107. Going flight was ethiad and coming back was jet airways flight.
Jet cancelled flights, so did ethiad but there was no intimation from yatra of cancellation or refund. After hours of waiting in queue at yatra's ivr, the agent said we will get back on mail.

I called jet airways a week ago, they said refund send to yatra. I called ethiad, they said refund sent, speak to yatra. However apart from a mail received 7 days ago on 18th april, there has been no refund from yatra. I have even called several times, and the agents have same standard reply that we are taking it up from jet airways and we have no information on when the refund will be initiated.
We again contacted both jet and ethiad and they reconfirmed that yatra has received the refund, but yatra refuses ti return or commit. Pls see screenshot of chats with jet & ethiad confirming the refund to yatra.
Yatra has received the payment but is not releasing the same. This is cheating. Yatra needs to refund my amount paid immediately. How can they keep client's money and keep lying to us. Pls help get this in order urgently. Thanks

Hi Team,
This is to inform you that yatra is a travel company with false hope, false promises and a true fake company. They offer holiday package on phone with lucrative offers but when comes to deliver the same they cheat people very smartly.

Same happened with me. I would request you to kindly take action against them. They are cheating with us.

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Re:'ya:18788265' jet airways grounded ans status of flught pnr eodnqj

Yatra.com
To
[protected]@yahoo.co.in
22 apr at 2:24 pm
Dear ms minakshi,

Greetings from yatra.com!

This is in reference to your query dated 22nd apr'19 under booking reference number[protected].

We are an online travel portal assisting customers with their travel ticketing needs. As you are aware that jet airways has temporarily suspended all operations. I can help process the cancellation of your booking and due refund shall be

Initiated only post confirmation from jet airways. We will connect with you as soon as we receive an update from the airline.

Ask yatra jet to give me full refund. Also ask them to give me rs 6000 more as for same date and similar time indigo flight fare for 3 passengers were rs 6000 tgan what i paid for jet.
During time i booked jet... Both flughts were of same time.
Finally paid rs 3000 more for same date but for morning flight... Which was also available for around rs6000 less in march 22nd when i booked jet airways flight.

I have booked flights from hyderabad to paris and amsterdam to hyderabad on 19 th april and later on next day i found a doubt about name format for which i have placed a request online through mail.later as it was taking time to get call from their side i placed a cancellation of my ticket with booking refrence number[protected] after reading their terms and conditions.in which they said that without cosent of customer they are not going to initiate cancellation of ticket.after some time i got call from their customer care person in which he clarified me about the name format which does not need any changes.so i asked him not to cancel the flight ticket with ref no.[protected].but on 22 april i found an update saying that my flight wit above refno. is cancelled.i spoke to person of them in which he was just saying sorry for that and also he cant do anything for that, also said that it was system fault ...for which i said as per your terms and conditions you should not cancel the ticket without consent of customer, for which he was just saying appology...but i lost 67000 for flight tickets of 2 persons.i asked them as it was their system fault they should return my money or book another ticket for 2 people to same destination.

I had booked through yatra online private limited bangalore my flight tickets for travel from ccu-bom-paris-dfw (Usa) on 05.05.2019 with a payment of rs.96014.00 to them which they informed on 16.4.19 as being cancelled.

However, when i asked for refund they are repeatedly emailing the same message as "please be notified that jet airways has temporarily suspended all operations. All jet airways flights have been cancelled. We can help process the cancellation of your booking and due refund shall be initiated only post confirmation from jet airways. We will connect with you as soon as we receive an update from the airline."

Incidentally, i was forced to re-plan my journey and they did not adjust the refund amount. As such i am also paying interest for the cancelled booking as it was booked with six months emi option.

Beside that, as my journey is coming closer on 06.5.2019 and they are creating the financial constraints not refunding the money, i have no other option but your intervention to arrange the immediate refund.

Wrt yatra reference no[protected] and pnr no eodnqj for jet airways flight (9w819) from kolkata to mumbai on 7th june 2019... Plz let me know whether the jet airways flight be operational.
If all jet airways flight are cancelled then request you to either give alternate flight for the abive date direct flight in alternate aurline or cancell and guve full refund so that i can book alternate flight booking.
Do request to refund rs 16245 as jetairways seems to have grounded all their operations.
So ask yatra/jet to refund total fare or arrange for alternate direct flight booking for same date on 7th june 2019 in liew of above mentioned reason.
Any i may have to pay extra i i book alternate flight as fares might have increased

Booking reference[protected]
Pnr cj4hqa

I booked the indigo ticket on-line with yatra for my wife shilpa for 12 jul from delhi-ahemdabad - dubai.
After mixed up pnr generated the refund process itself has been absurd with the on line site suggesting that zero refund would be granted. The helpline employees are the most disrespectful people and are not wiiling to understand the customer point of view, blatant lies by the staff is just not acceptable. I simply wish for the refund to be processed,

However the airlines and the aggregator charging a customer more than 50% of the cost of actual travel just for cancelling a ticket is absurd, i wonder if that can be rectified.

Last friday i purchased 4 train tickets from howrah to katpadi junction. It costed me 2768.60 rupees. But after 20 minutes yatra.com send me an email that they would send me the refund because they couldn't get me these tickets. It has been a time but i didn't get my refund and whenever i checked the status of my refund, it showed me nothing.
Yatra ref[protected]
Transaction id[protected].

Dear sir/ma'am
I have proceed for book flight ticket of 5907 rs from bangalore to delhi on 02 april 2019 with yatra.com but due to some technical issue in yatra.com my ticket was not confirmed and my amount debited from my account.
I have received a message from yatra.com that my amount will be refunded.
After two days on 04 april i have received message from yatra.com that my amount refunded but till now amount has not credited in my account.
I have visited in my bank with my yatra reference number but bank says they can't do anything please call to yatra.com

All screenshots attached please find.
Email. [protected]@gmail.com
Transaction id: 0lu[protected]c
Reference no.: 1e058748at7608333

Please support

Regards
Himanshu tyagi
Tata motors ltd.
[protected]
Himanshu. [protected]@tatamotors.com

Samunder Budhwar on 25 march 2019, I was Complaint to Yatra company about my whole refund.
I have not received any amount from the yatra.com ticket bearing reference no.[YT35249543] booked on 24th FEBRUARY from DELHI to NADI via SINGAPORE round trip for 1. Jet airways has given necessary comments to yatra regarding full refund but I have not taken any refund from yatra I called many times to customer care number but they told me that my refund will be credited in my account till 17th April. But didn't receive money, I called again and then they tell me your money will be credited in your account 24th April. I am contemplating legal actions against this hairchhmaint,

I have booked return flight ticket (In spice jet) for kolkata to hyderabad for 4 adults using yatra.com. Total cost of 4 return tickets were approx 26, 000 rs. I am a high end user of sbi card and my bank has provided me a coupon of 25, 936 rs for yatra. I have used the coupon to book ticket and the rest of the amount (Approx 1936 rs) i have paid via credit card.

Now on both the occasions spice jet has changed/cancels the flight and provided full refund. The same has been cancelled by yatra customer care. But while providing refund yatra has refunded only 1936 rs (Which was paid using credit card) and giving a logic that coupons can not be refunded. This is nothing but a system of financial fraud. I want to lodge a case of cheating and mental harassment against yatra.com

My booking reference number in yatra is[protected]. Yatra has confirmed me over email that they have received full refund from airlines.

My points are simple:
1. I did not cancel any flight, the airline has cancelled the flight and provided full refund. Then why i will not get the coupon back? And it is a very big amount.

2. The coupon which i have achieved from my reward points of sbi card was of high value and validity of the coupon was for next six month. Under this case why can not yatra refund me the coupon?

3. I never never asked for money refund. I have requested give me the same coupon back and i will reuse for another future booking. But after continuous follow up i did not get any response.

4. Yatra customer care and management has a tendency to fraud. I did not get money back and airlines provided a full refund, then where is that 24, 000 rs gone? It can not be like coupons can not be refunded. This is a clear case of cheating.

I would appreciate if strict action will be taken against such fraud organizations and i want to get my coupon back. Will appreciate your help and support.

Hello,

This is regarding an international ticket booking ATL - HYD round trip. This is first time I booked tickets from yatra, and it is very bad experience. Before booking ticket it shown 2Pcs of check-in baggage allowance in both outbound and incoming sectors. But after booking, Yatra sent a ticket with return is having only one piece of baggage. After seeing ticket immediately I tried to reach Yatra customer care online chat for cancelling it. Unfortunately Chat support is only for domestic. They had given me [protected] number to connect telephone customer care. This number never connected from US I Tried multiple times. Next they had given me [protected]@yatra.com mail id, I sent mail with screenshots but they did not reply for email after 24 hours. Next again I connected to Yatra online chat support They said they will arrange call back to my number that is also never happen. Then again I asked them to connect call immediately and we will be continue be online on chat. Then for god sake I got call from yatra They said yes even they can able to see 2 Pcs of baggage for both inbound and outbound sectors, There is some technical issue with system, they said they will resolve it. But now they are not replying to my mails, Emirate said that is agents fault they has to convert my return special ticket to saver ticket. I would like to take this as serious and I want to fight on same. Please do need full for it
Please find attached photo before ticket booking where it showed 2 pcs of baggage for return.

Dear yatra,...

Pls find the confirmation mail for the bus booking schedule on 12th april 2019.. At 8.10pm.. On that day when called the bus provider to know the where about of the bus we were informed that the bus has been cancelled 2days before and the money had been refunded.. On asking why weren't informed prior they said very coolly contact yatra...

The service of your team is pathetic as i was not informed about the cancellation nor the money is refunded.. It's showing as scheduled and i m getting mails for feedback.. I was traveling with my senior citizen parents and children and this last minute cancellation has caused lots of mental trauma and inconvenience.. We had already done further booking of resorts and return tickets. We had to leave on 12th. Due to your inefficiency i had to incur additional 4200 and book non ac sitter in national bus service.. Had we we're informed prior i would have done alternate arrangements. The bus service has informed that the money is already refunded then why is it not credited back to my credit card. Moreover i want refund of 4200 also which i had to incur due to your neglegence..
We have trusted yatra for his service but this time it was very painful as my parents and children have suffered a lot during the journey.. As it was at last minute we had no choice to take a non ac bus till ratnagiri and then rickshaw further to ganapatipule..

Kindly refund my money at the earliest

Deepti raool
[protected]

On fri, mar 29, 2019, 11:28 pm yatra.com wrote:

Yatra.com
Customer support
[protected]@yatra.com
[protected]@yatra.com
.

.

Dear mr. C s devarajan,
Congratulations! Your bus booking is confirmed.
Booking reference number[protected]
Please find your e-ticket attached with this email.

.

Bus details

Mumbai
12 apr 2019 |07:30 pm boarding time
08:10 pm ganpatipule
13 apr 2019 | 07:00 am
Pnr
44v65rcb
Duration: 11:30:00
Operator
Sai travels chembur
A-c sleeper (2+1) boarding point
Goregaon (E)- end of bridge near indian oil petrol pump, goregaon (E)- end of bridge near indian oil petrol pump, goregaon (E)- end of bridge near indian oil petrol pump
Seat no (S)
10l11l12l13l14l9l seat type
Slslslslslsl operator pnr
90944873
For boarding point & timing related queries, please contact the bus operator:[protected], [protected]
Passenger details
Master. Aryan raool (Child)
Mr. C s devarajan (Adult)
Mrs. Deepti raool (Adult)
Miss. Drisana aich (Child)
Mrs. Kabita saha (Adult)
Mrs. Indira devarajan (Adult)
Payment details
Total fare rs.6300.0
Ewallet amount used rs.50.0
Ecash earned rs.250.0
Amount paid rs.6250
Total amount
Payment received via quick book rs.6300.0
Confirmation details have been also sent to: sms: +91 [protected]
Wishing you a happy journey!
Yatra.com

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Terms and conditions
Valid identity proof is mandatory to travel
Partial cancellation is not allowed
Bus tickets can be booked online at www.yatra.com and through yatra mobile app only
All bus bookings can be cancelled online from my bookings section under customer support on our website www.yatra.com
For assistance with existing booking, please contact us at [protected]@yatra.com between 10 am to 7 pm only.
In case of any urgent cancellation, please write to us at [protected]@yatra.com. We will confirm status within 24 hours
For assistance other then cancellations, please write to us at [protected]@yatra.com and we will revert within 24-48 hours
Ecash earned on bus can be redeemed for bookings bus, flights and hotel bookings as per terms. Please log in to our website www.yatra.com for detailed terms and conditions
Important:
Please do not reply to this email. It has been sent to an email account that is unattended. Please add [protected]@yatra.com to your contact list and address book to ensure that you recieve communication related to your booking from yatra.com

My booking ID is[protected] and my confirmation number is YAT[protected].
I was cheated by yatra webside and hotel.i booked hotel worth 1747 rupee to Hotel Sharanya near warangal station.
when i reached hotel hotel manager straightly denied about hotel booking and say they dont have room.If room was booked how can he denied.or further qurey he said that he gave someone that room and give me room which is non AC and dingy where toilet are not even flushed by month and it is soo dirty that i cannt even taken any pic.that lodge is also distant from that hotel and in middle of night in dirrerent lodge vishnu lodge.
I roam for 3 hour just because of yatra.com irresponsibility and carelessness.
next day i had an interview and i claim all to yatra.com for giving me mentle torture.I got checkin in different hotel in late 12 night.
i need all compensation but how can yatra compensate my mentle torture in midnight.
when i asked hotel person to give me recipt or somethig they just straight denied and misbehave with me.
Yatra.com Have to take resposibility for that.
I also attached the misbehavior video of hotel person when i asked for BILL or any document which i can show.
please refer the Yatra claim of room https://www.yatra.com/hotels/hotels-in-warangal/sharanya-hotel.i also attached photo of same room.
https://drive.google.com/file/d/1jZl61DGKX1s68acpnZ1v1s0qq978NYWr/view?usp=shari...⇄
this is link of video of hotel person who misbehave with me

I booked my packages for canton fair in china before one month they took there payment in two parts till then they used to call regularly and all... Before 2 days they give me tickets and group visa and all.. When i arrive airport they told me ur ticket has been cancel we will refund ur amount all... They told same thing to whole group... They give us fake tickets and all... No body picked up call and give proper solutions to us... They cancel tickets by there own which was told by air india executive they cheated us and our hopes... All were enthusiastic to go there by yatra people cheated us... Never ever i suggest them to any one...