Yatra Online / YatraTrip.in Complaints & Reviews

I have 2 voucher from sbi cards for yatra. I was plan a trip on base of voucher. Out of 2 voucher 1 was redeemed against bus booking delhi to manli and 2nd can't done due to wabsite problem try to many time but not successful. After that instantly report same by mail to sbi card and yatra contact no. Not respond that time. After that 2nd voucher yatra said invalid promocode and sbi said this voucher used. I have confirm on mail that vocher...

​this is to inform you that i had made booking on 10th feb 2019 from chennai to delhi for the travel date on 12th feb 9.55 am air india. I had cancelled this booking through airline since travel time is less than 7 hours. And the airline said it is of full refund. Regarding refund, i need to contact yatra. So immediately i contacted yatra for initiating refund, yatra said it is no no show and they havent got any remark from air india. So i had made a con call with the airline and yatra. And the airline said directly to yatra that they had initiated for refund and asked yatra to proceed for refund. And yatra had accepted for initiating for refund and aske me to wait for 45 working days. All of a sudden i received an email on march 2nd from yatra stating that i need to submit the valid id proof ticket copy and few documents for initiating the refund since air india airline is asking for the same.. So i immediately called yatra regarding this mail, and they said without documents they could not able to initiate the refund. I argued with yatra executive that on 12th feb this was not conveyed to me but they simply said, without documents they could not proceed for refund. And to confirm this i called up airindia and raised question regarding this. But airline told me clearly that, they havent asked those information since this booking was cancelled completely and initiated for refund and i need to follow it up with the yatra only. So again i called up yatra regarding this and spoke to your executive and share the conversation i had with airline, she put me on hold and came back and said that "the mail which was sent on march 2nd is by mistake and asked me to ignore it and i will be getting the refund in 40 to 45 working days. And since it was delaying i called up yatra again in last week regarding the refund status and she told refund has been initiated and i will be getting the refund in another 4 to 5 working days. Today 26th march i called up yatra regarding the refund. And the executive who spoke to me stated that once after sending the documents only they can able to initiate the refund it seems... I am shocked hearing this...
How this could be said.. I was having a long conversations with the executive for past 2 months. They have said i will be getting the refund in 4 to 5 working days. And today one of your executive is saying that i need to reply to the mail wic was sent on march 2nd. And i argued with him what about the conversation which i had with the executives for past 2 months. And the female who asked me to ignore the email which was sent on march 2nd.. He replied me that" pl apologise for the inconvenience caused & said whe must have given you wrong information and without knowing she would have given those information.

I totally fed up with the behaviour of the entire yatra team. Is this the way you people handle the customers. Kindly check in how many booking i had done with yatra. And for each and every time for the refund i used to argue with the executive and then i will be getting it. But this time they have cheated me a lot.. Stating that the entire conversation was not mentioned in the remark and they must have given that information by mistake.
How could a customer care executive can given a false information to a customer for 2 months and the other executive is simply saying that it might be given wrongly.
You people have purposely cheated me and planning to drag even more time to drag my refund.

I need the concern person to check the recorded conversation with i had with the executive for past 2 months regarding this refund. I need a proper reply after checking the recorded version and take necesarry action against the executives and i need the refund the same immediately.

I am sending an legal complaint against this refund who cheated me and given false information and fake commitments and giving lethargic reply. All the conversation are recorded. I need those recorded version to be handedover to me for giving evidence. I wasted my time energy only for getting this refund... It a small amount but it put me on stress since the executives have cheated me.

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Reference number..[protected]
My ticket was not confirmed after my payment went through. Someone contacted me to say that airline didn't confirm, if i accept for different dates & different flights, they will find a flight for the same price. I accepted... But after that i was told for the return flight i will have to pay rs.2000/ extra. I was not ready for the extra payment. They said i should give my consent for full refund within 24 hours. I said 24 hours clause is not acceptable to me.in the days of online transfer which takes half a minute any time of the day, why should anyone insist on 24 hour clause?
When the prices change in half a minute, how can the company insist on 24 hour clause? Till now the refund is stuck at your end.
I booked from another travel site for different dates, on different airline at a slightly lesser rate. How come yatra couldn't find me the flight & instead they found me a flight on different rates at higher price.
Whoever is responsible for resolving should see that my full refund is done immediately. Have been travelling regularly for more than 3 decades.
Didn't have such a bad experience so far.

It was communicated that amount rs 26290/= has been refunded to ecash to my yatra account [protected]@ gmail.com..
In this context, i wish to advise that earlier too, i made an complaint on 18/3/19 & it was communicated that i will be updated regarding progress in the matter within 24 hours but sorry to say that till date i have not received any reply till date i. E.24/3/19.
In this context, i want to say that why ecash account was credited without my consent. Further i request emphatically to take early steps to credit that account number through which my account was debited through internet banking on 8/3/2019.
R. R. Pradhan

Yatra Egift Vouchers does not allow to fully redeem of the value, This will cause the user to left over the voucher money to the company. it is not fair trade policy by saying terms conditions which is not commonly available to all users.

I had a bad experience of redeeming 4000 vouchers against 1500. they redeemed 1499 and the remaing amount they are not refunded to and transferred to my profile....

I have been calling yatra for my refund since jan 24, 2019. The ticket was cna celled by the airlines. And the money has been refunded to yatra by the airline but yatra people everytime say that they will refund but now its like 2 months i haven't got my refund yet. I have already raised a complaint to yatra which they told like they will refund in 24 hours, (And that happened more than a month ago) but still i have not received my refund back. This is not the first time yatra is has done this. May be its there tactics to keep money with themselves and enjoy the interest. Now i want my money back with the 2 months interest as well.

At the outset i had booked 3 tickets from goa to kolkata vide pnr no. Fk9j2h and yatra reference no.[protected] in flight no. 6e-803. The airlines cancelled the flight due to operational issues and booked me in other flight causing inconvenience. Since other flight timing was not fitting my schedule i had to cancel tickets wherein indigo promised me full refund. Indigo sent me credit note no. Ga2181903ab27810 dated 7th march 2019 for rs 12, 789/- and they have confirmed full refund was credited to yatra on 7th march 2019.
Till date neither yatra have reversed my full refund neither did they called me to explain the cancellation of flights.
First of all i have been inconvenienced due to cancellation of flight and now yatra is not refunding the money. Worst company experience so far. I would not recommend anyone to use yatra for booking any more neither do i intend to use it anymore.

Regards,

David chakma
Mobile: +91 [protected]
Email: david. [protected]@crompton.co.in, [protected]@hotmail.com

I have booked ticket for goa from delhi and didnot receive any ticket or pnr from yatra.
My ac is showing amount debited from ac. Update: inr 8, 380.00 debited from a/c xx9451 on 19-mar-19. Info: upi-0103sl00ipay-yatra.[protected]@icici-pay[protected]yatra tez payment.
I have attached google pay transctn screenshot where it shows amt paid to yatra.

Hello Team,
This is in regards to my booking reference number[protected], which I have cancelled this morning. My refund was supposed to be INR 2205 as per an email from yatra and also IRCTC. But later refund status email says that only 1280 INR will be refunded to my account. Can you please check and confirm that right amount gets refunded.
Thanks.

Dear yatra,
Its a bad experience for me to make a online booking with you this time under booking reference number[protected]. As i booked a round trip on[protected] and due to some technical reason flight has been cancelled by the jet airways. As per the law u have to refund my complete amount of fare but instead to refund the full amount you just refunded (4912) / 5200.

I get the transaction reference number from my bank i. E (Vt 190650075000010901674) through which u refunded....

Hence i requested you to refund my full amount

Thanks and regards,
Mihir jha
[protected]

*worst yatra service and support*
I have done this booking on 08th march. I have been continuously calling yatra support, seller extension and sending emails but no response. Support daily raising request and telling me same thing that i will get call withing few hrs but not response at all.

Reference no. 17791043
Destination bali
Duration 6 nights / 7 days
Travel start date 27 april, 2019
Departure city mumbai
Pax 2 adults

I have book 2 international flight ticket from yatra.com online reference no :[protected][protected]. As there online format they required 2 things first name and last name. So as per passport first name we have put given name which is right and last name is we have put surname. They issued yatra e-ticket rightly given name and surname format but when we cross check with airlines about this ticket they said name formation is not in right format you can't travel on this ticket, you have to cancel. When we contact yatra they said it was your mistake we can't do any thing about you have to bair all things but actually its mistake from yatra they given wrong information to airlines

I have booked a flight from goa to indore on 28 feb 2019 11:45 pm through yatra.com and as soon as i made the payment i got a mail that you tickets are unconfirmed and amount will credit in your bank within 3-4 days but its 10th of march still not got the money.

When i contact to customer care they say we have not got any booking of this refrence no.

I made the amount using hdfc credit card and payment mode was emi

The amount is shown in my emi

Booking refrence no[protected]

I have attached the screen shot

I just want my money back

Or else i will file a complain in consumer forum

Hi i have booked a hotel in yellagiri for 1 day stay. I was charged to 3249 bucks for that and when i checked the same hotel with another site it was only for 1900. Also my other traveller booked the same room with the amout of 1900 only. After asking the hotel service also we get to know that room is only for 1900 bucks. I don't know why yatra charged us differently and still on this site that hotel is listed for 3249 only.
The hotel was sucks and no facilities were provided as mentioned.
You guys seriously claiming the best deal and on the name of that looting the money from user and cheating them.
I want you guys to look into this asap. I want my money back. Your help line number is sucks guys please do something about it.

Sreenadh k menon

11:00 am (19 minutes ago)

To support
Dear sir / madam,

I tried to book flight ticket (Indigo _ delhi-cochin _30th march 2019) from yatra.com on 7th march 2019, however due to some technical issues, the ticket booking was unsuccessful, and the amount got debited from my hdfc credit card. The same issue happened twice.

It was intimated to me that yatra have initiated refund against booking reference no[protected] of rs. 13, 777/- and rs.14, 017/- against booking reference no[protected]. But no such refund received in my account till date.

I tried chasing yatra customer care many a times, but they have informed me that they have no option for speeding up the refund especially of flight booking.

Since such a huge amount is held up with yatra, i am unable to book my flight again, and the fare is getting increased day by day. There is also a chance of not getting seats for the desired flight.

In view of the above mentioned situations, i request you to look into the matter seriously and get a resolution at the earliest.

Food is not delivered in gudur station date on 07/03/2019. And that order number is 2141318.
A
I paid amount through online 420 rupees.

Here concern is we are waiting for food in train. But that food is not order means, how will feel very bad situation in that time.

And I given to call them they told like simply will take complaint, will take enqury in 2 days.

When they taking order, they will call to restaurant directly. When we asked y food not delivered means they will tell we don't have option to call restaurant s. Worest service

When they order

I had complained on 26th February when I received SMS giving details of ticket booked. But that was not booked by me and the name on the eTicket was also not mine.
I received an acknowledgement to the complaint on 27th (ID 2251844) but no solution was given yet. How is it possible for someone to book using my cell number. Don't you verify the number by sending an OTP?
Kindly reply at the earliest.

I booked a ticket for bangalore to pune for 26th may, 2019 today at around 12.20pm. I needed to change it to 1st june. I then called their customer care in next 4 hrs, and they mention that the reschedule fare is more than the fresh flight tickets.

Per government rules, 24 hours cancellation is free. But these people are not honoring them.

Booking reference:[protected]

Thank you for choosing yatra. Your booking is confirmed. The reference number for your flight booking is[protected]. Please note, the airline pnr for indigo 6e-478 (Srinagar to amritsar at 14:45, wed 27 feb 19) is olikmx. Get best deals on the go! Download yatra app @ http://bit.ly/2ngHxPf
This sms i received today. Booking is not done by me. The eticket recd on whatsapp bears someone else's details.

Dear sir, i booked my return tickets for 2 adults from kolkata to mumbai and back on 23rd feb 2019 at 7.12 53 seconds pm. Vide my reference no[protected]. Recvd your confirmation along with tickets for rs16718/. My debit in axis bank credit card is rs 33436/. Contacted axis bank immidiatly and advised to take up matter with you for refund of extra amount..
Please revert back urgently. Tickets were of spicejet flights.
Gandhi