Yatra Online / YatraTrip.in Complaints & Reviews

Dear Sir/Madam,

Yesterday night [UK time] I booked a return ticket from London to Kolkata in Yatra.com. After I made the payment, Yatra has generated a Reference Number 33542878 saying that your PNR has not been confirmed. I called up their customer care immediately and the customer service agent said that he would arrange a call back and asked for my number. I have given him my UK number. Till morning, I have not received any call, so I called again and the agent has responded with the same thing [Someone would call me back in 2 hrs]. I have not received any call in 3 hours, so I called again and this time, the agent told me that someone would call me back in 15 minutes. No call in 20/25 minutes. Then I called up 4th time, this time the agent told me that if I pay another INR 7000, they can confirm my booking. I have asked for the refund. The agent said that it would take 8/9 days [for public sector Bank] for the fund to reach my account.

I don't want to book my ticket with Yatra.com anymore but I do not have money to book my ticket from somewhere else, what do I do? Who will compensate me for blocking my money for 8/9 days? Please help.

Kind Regards.
Soumyajit Roy

I booked an air ticket by yatra.com on 21/11/18 10 pm for rs 5410 for my son
On next day canceled the refundable
The amount will be returned only rs 766/
As jat 24 hrs before full amount will be refundable

Cancelation rules of the yatra.com pasted below
You can cancel your domestic flight bookings online. Log in to my bookings, select the relevant booking and click on the cancel button. For online cancellation, yatra will charge rs. 400 per person per sector as standard cancellation charges.

To amend/cancel your ticket offline, call yatra customer care on [protected]. For all offline cancellation of domestic flights a standard charge of rs. 1250 per person per sector, over and above the airline's own cancellation charge will apply. For international flight bookings a standard fee of rs 1250 per person would be charged for online cancellation and 2250 for any offline cancellation, over and above the airline's own cancellation charge.
For rescheduling of domestic flights, yatra will charge rs. 400 per person per sector as standard rescheduling charges.
For no-show on domestic flights, yatra will charge rs. 100 per person per sector as standard no-show charges.

Please refer to airline specific amendment and cancellation policy while using yatra services. You may be required to directly contact the nearest airline office (Of the concerned airline) to get your reservation cancelled.

I tried to book Domestic flight ticket on 11.11.2018 through Yatra.com using SBI Credit card. An amount of Rs 7641/- was debited to my SBI Credit card account but ticket not generated and booking not confirmed. In spite of my several calls to Yatra they did not respond and not refunded my amount. On 20.11.2018 SBI Credit card raised invoice in which 7641/- is also included and I need to pay the amount. The payment gateway used is PayPal Yatraonline. The transaction was successful at payment gateway and yatra.com received that amount, but no responsive to my complaint. I request u to intervene and help me to get my refund amount. Regards
Nagaraju
[protected]

Hi

It seems you have teamed up to do frauds with customers. We were offered to stay at bentota and when we reached hotel hibiscuss we realised we were not in bentota but put some 30kms away from bentota.
This is serious offence from yatra team and i am going to fight breach of trust.
Sales team hv pitched was not delivered.

If dont hear for compensation for all distress mentioned below and above in this mail i will take it up consumer court n social media.

I did not hear word of apology from your side yet. This is very annoying.

1. The hotel sandria lake view at kandy is not a 3 star hotel in any sense. The rooms were smelling, food was horrible with hard idlies medu wada, no response from hk staff for cleaning room in evening im event of minor spilage, wifi was not working, tv channels not working,

2. The interior n room never matched the 3 star stds. The class was missing
3. We also faced issues colombo hotel. The dinner menu was same for 2 nights with horrible menu. We had to literaly call the chef n explain how could he provide such a dry menu. 2nd day they did little changes.

Will request to process for refund of partial amount for experience you are providing n make us stay in degraded hotel vs what was committed to us.

Yesterday while tried to book hotel sonar tori agartala through yatra com, my account got debited by inr 2196 however no booking was made. Accordingly i have sent them a request for either booking confirmation or refund processing. I have attached my account statement where the transaction is clearly visible. Instead of that their response is of lacklustre nature with no confirmation and with standard statement like we will get back to you within two hours. I got the confirmation from my credit card company as well that merchant has not confirmed the transaction to them as well. I will ensure that none of friends nor my family would book anything through yatra.com in future.

Sir i was booking a bus ticket on 17.11.2018 from Delhi to Chandigarh via using Yatra app due to some technical issues ticket not booked and screen shows blank. And 437 rupees deducted from my account. I called to Yatra customer care service they told me amount will refund within 24 hours but still yet it is not credited in my account. I am trying to call customer care but no one is responding. Please takes corrective action as soon. Thanks with regards.

Md. Tanwir Siddiqui
Mob number [protected].

Hi team,

I have requested activity at bangkok for safari park + marine park + lunch. What i am seeing in confirmation voucher is activity date marked as 19th nov. Which is same as booking date.

However, i have booked for 16th of dec 2018. I am not even seeing write vouchers have been confirmed. Customer care are so careless that they are not even responding back. I want either amount to be refunded or vouchers to be generated properly & send it to me over my email id.

Booking information
Yatra booking ref: [protected]
Supplier reference no: est_238b7128-7caa-4b9a-835e-bcf098a87a2e
Supplier name : bemyguest
Booking status : confirmed

Regards,

-mandar
+91-[protected]

I booked four tickets from new delhi - rome and venice - new delhi. For some serious reason (Death of our close relative) had to cancel our tickets. During the time of booking tickets were showing refundable status but as soon as i booked it status was no refundable. Inspite of several complains and conversation over phone yatra is not looking in the matter. It’s a big fraud from the side of yatra. One of the senior promised to pay back all the refunds within 10/15 working days. But no results till the date. Need justice.

Thanks
Rachana bothra
Ref no. [protected]

I had booked a ticket with ref no[protected], which got cancelled by the airlines due to some technical issue in the aircraft and full refund was assured, but whenever i contact yatra they tell me that they have initiated the refund request but haven't got any response from the airlines, whereas air-india is telling me to get the refund from yatra as the airport authority have marked the ticket for full refund some 15 days ago. The ticket amount was 17000+ and i am being pushed from air-india to yatra to air-india.

Hello,

I had booked round flight from yatra.com with go air dated 22 and 24th of january 2019 however accidentally i pressed the wrong month. It was supposed to be on december 2018. Seeing this i cancelled the flight immediately.

The refund amount i was going to be paid is very low, i had paid around rs. 10791 but due to air line charges and yatra service charges, i was told that i would only be refunded rs. 471 approx.

That is a total loss for me as a student i had to appear exam but due to this i cannot. I lost all my money and i am not satisfied with the refund amount. I cannot go anywhere and this is the only place i hope somebody can hear my grievances.

Hello yatra,

I have booked a bus from hyderabad to mumbai on date of travelling 17 the nov. I waited at the boarding point for 2 hrs but the bus didn't come. Later when i checked at the travels i was told bus has been cancelled. I had an emergency work and it all got spoiled as once even i was not notified either by travels or yatra.com about the cancellation of journey. Now who is responsible and what about my refund and my waste of time?? Can you please look into the issue.

My name is pankaj kumar yesterday i booked my holiday plan to ooty through kritika sharma customer representative. She booked my holiday but when i saw the hotels which she booked in ooty is not upto the mark which is simple a gues house and he told me its rating is 3 star which is totally wrong in the morning i called her but he din't not pick my call i tried several time but no responce from their site. And when i call to another no they told me to call support department or mailed i mailed it but no responce from there site also i paid 25000 which is a huge amount i feel bad that brand like yatra do like this to their cutomer.
My ref no is approved: yh4578353

Dear team,
We have booked our trip to sri lanka in name of indranil mukherjee in august '18 for 21 dec - 27 dec.
Hierover our flight from bhubane dear to chennai round trip was cancelled by air asia, and accounting to the flight company they have refunded the amount to yatra, but yatra executive are incoming that they haven't received any amount.
We also dont get any update regarding our trip and whom to contact.
Kindly assist

Related
Anwesha
[protected]

17th oct mail.
Greetings from yatra.com!

This is with reference to your cancellation request under booking reference number [protected]

We would like to inform you that your booking has been cancelled.

Kindly note, yatra takes up to 24 hours to process your refund. Further, private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to credit the amount into your account.in case you do not receive the refund within the above mentioned period, we would request you to please contact your bank to check on the credit.

Your refund will be.4329

Didn't get refund yet.

I tried to book train ticket from yatra app today (15/11/18), payment was done but ticket is not booked. After sometime it was shown that ticket is cancelled. I tried to contact customer care services but there is no connection to executive.
Booking reference no is[protected]
Amount deducted is 4103
I am sharing the details of transaction sms and booking details
Please refund the amount asap

I have booked for an hotel on yatra.
The details provided by them on their website are purley false..
I have booked the hotel name "akshya grand' which says fab property on their screen's on vijayawada, but upon reaching it's just a dormatory and not an fab hotel... Which leading me to loss of stay...

On contacting the fab hotels they have said that its not our property and we dont have any property in vijayawada on the name"akshya grand".

The customer care does not work and even contacted they simply keep you on hold and not resolving it.

I have paid rs. 397 online payment for booking seat for 2 persons in train number 16526 by yatra.com. The cash was withdrawed from my bank account but booking was not done. No mail or messages regarding booking was not received. Please do the needfull. Itz urgent for me to book these 2 tickets in the same train.

If it is not possible please refund my cash.

I have booked an online international air ticket from yatra.com
I made online payment of 37296 INR

After completion of payment
I still have not been issued a valid ticket.

Yatra.com replied saying that payment is ok but ticket could not be issued and conformed.

They informed me that customer care will call me within 3 hours

Nobody called

No emails

I wrote 3 email asking Yatra for cancellation of booking snd refund

No reply from Yatra.com

I think yatra has cheated me big time.

I have booked 3 tickets from vtz-tir on 21st oct.2018 in ai-9527. You people have cancelled the flight by telling common reason like "technical problem" and assured full refund.
I have raised refund claim and you people informed me that, it will take 15 days to get refund.
Its been 23 days, i dint get any refund amount. Pls kindly work on this and refund my amount. Thank you. [protected]

Bus pnr is ts[protected]agox and operator pnr is 4850957. Yatra booking ref is[protected]. I had booked ticket from udupi to bangalore for 11th of november 23:30 when i checked to confirm it. It’s showing 11:30 am. This is not the first time i am booking through yatra and i know the timings what to select. I need full refund. This is how you guys are making money by telling its our fault. At the same time i have made booking of three tickets to three locations that is bangalore to dhrwd, dhrwd to udupi, udupi to bangalore with the last ticket you people cheated