Yatra Online / YatraTrip.in Complaints & Reviews

I booked four tickets from new delhi - rome and venice - new delhi. For some serious reason (Death of our close relative) had to cancel our tickets. During the time of booking tickets were showing refundable status but as soon as i booked it status was no refundable. Inspite of several complains and conversation over phone yatra is not looking in the matter. It’s a big fraud from the side of yatra. One of the senior promised to pay back...

I had booked a ticket with ref no[protected], which got cancelled by the airlines due to some technical issue in the aircraft and full refund was assured, but whenever i contact yatra they tell me that they have initiated the refund request but haven't got any response from the airlines, whereas air-india is telling me to get the refund from yatra as the airport authority have marked the ticket for full refund some 15 days ago. The ticket...

Hello,

I had booked round flight from yatra.com with go air dated 22 and 24th of january 2019 however accidentally i pressed the wrong month. It was supposed to be on december 2018. Seeing this i cancelled the flight immediately.

The refund amount i was going to be paid is very low, i had paid around rs. 10791 but due to air line charges and yatra service charges, i was told that i would only be refunded rs....

Hello yatra,

I have booked a bus from hyderabad to mumbai on date of travelling 17 the nov. I waited at the boarding point for 2 hrs but the bus didn't come. Later when i checked at the travels i was told bus has been cancelled. I had an emergency work and it all got spoiled as once even i was not notified either by travels or yatra.com about the cancellation of journey. Now who is responsible and what about my refund and...

My name is pankaj kumar yesterday i booked my holiday plan to ooty through kritika sharma customer representative. She booked my holiday but when i saw the hotels which she booked in ooty is not upto the mark which is simple a gues house and he told me its rating is 3 star which is totally wrong in the morning i called her but he din't not pick my call i tried several time but no responce from their site. And when i call to another no they...

Dear team,
We have booked our trip to sri lanka in name of indranil mukherjee in august '18 for 21 dec - 27 dec.
Hierover our flight from bhubane dear to chennai round trip was cancelled by air asia, and accounting to the flight company they have refunded the amount to yatra, but yatra executive are incoming that they haven't received any amount.
We also dont get any update regarding our trip and whom to contact.br...

17th oct mail.
Greetings from yatra.com!

This is with reference to your cancellation request under booking reference number [protected]

We would like to inform you that your booking has been cancelled.

Kindly note, yatra takes up to 24 hours to process your refund. Further, private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to credit the...

I tried to book train ticket from yatra app today (15/11/18), payment was done but ticket is not booked. After sometime it was shown that ticket is cancelled. I tried to contact customer care services but there is no connection to executive.
Booking reference no is[protected]
Amount deducted is 4103
I am sharing the details of transaction sms and booking details
Please refund the amount asap...

I have booked for an hotel on yatra.
The details provided by them on their website are purley false..
I have booked the hotel name "akshya grand' which says fab property on their screen's on vijayawada, but upon reaching it's just a dormatory and not an fab hotel... Which leading me to loss of stay...

On contacting the fab hotels they have said that its not our property and we dont have any property in vijayawada...

I have paid rs. 397 online payment for booking seat for 2 persons in train number 16526 by yatra.com. The cash was withdrawed from my bank account but booking was not done. No mail or messages regarding booking was not received. Please do the needfull. Itz urgent for me to book these 2 tickets in the same train.

If it is not possible please refund my cash....

I have booked an online international air ticket from yatra.com
I made online payment of 37296 INR

After completion of payment
I still have not been issued a valid ticket.

Yatra.com replied saying that payment is ok but ticket could not be issued and conformed.

They informed me that customer care will call me within 3 hours

Nobody called

No emailsbr...

I have booked 3 tickets from vtz-tir on 21st oct.2018 in ai-9527. You people have cancelled the flight by telling common reason like "technical problem" and assured full refund.
I have raised refund claim and you people informed me that, it will take 15 days to get refund.
Its been 23 days, i dint get any refund amount. Pls kindly work on this and refund my amount. Thank you. [protected]...

Bus pnr is ts[protected]agox and operator pnr is 4850957. Yatra booking ref is[protected]. I had booked ticket from udupi to bangalore for 11th of november 23:30 when i checked to confirm it. It’s showing 11:30 am. This is not the first time i am booking through yatra and i know the timings what to select. I need full refund. This is how you guys are making money by telling its our fault. At the same time i have made booking of three...

I along with my other two friends (Gaurav and Pandian) have booked a flight from Hyderabad to Chennai to travel on Oct 06, 2018. But due to other priorities we have cancelled these tickets which were booked through Yatra app. Reference number:[protected].
The flight carrier was True jet and they have sent a mail immeidately mentioning that the Rs. 3297 is credited to Yatra.
Now Yatra as per their terms should refund me Rs....

I booked a ticket under Yatra.com but the transaction went through and ticket wasn't confirmed. So, I tried calling customer care regarding the refund but all the customer cares are not responding. Transaction number is[protected]. So please initiate my request and credit amount back into my credit card. i used AMex card and I think Amex will also get back to you.

Thank you...

Yatra the worst choice for planning any sort of trip. It being my first travel planner that i chose for international trip turned out to be a big time repenting decision for me.

First of all they don't care about your chosen plans at all. I chose them because of a package that i liked. I paid booking amount of 60k and after around one and half months when i had already sent even the visa documents, they just called and told...

I have booked a package tour for sri lanka. The yatra team after taking part amount of the booking have not come back. The operations / sales team does not come on a call and provide a proper answer for my existing booking. Every time i call they say they would come back in the next 24 hours which they do not do. They have screwed my holiday and do not give a refund too.

Very bad attitude of yatra guys....

Hi,

I booked singapore package from yatra.com, made almost complete payment with 6791 amount left, needed to make a few changes in package, contacted yatra 3 times with no response, also the amount left on payment portal changed from 6791 to (7898+10420) for my 2 reference ids yh4335434 and yh4335447, without my acknowledgement. Its very frustrating from a company like this to get no response even thought mailing them 3 times...

I had booked a cab for a trip from bangalore to mysore on 18th october with booking reference no.[protected]. The third party was wiwigo who was supposed to provide the cab but instead they have cancelled the service. I have paid an initial amount of 879 which is supposed to be refunded on the same day as the service was cancelled by wiwigo. Now i have tried to contact yatra and wiwigo multiple times but nothing is fruitful. Wiwigo finally...

I am trying to reschedule my flight from a long period of time. Neither the website nor the phone call is anwered properly. The website asks to contact the call centre and on calling I am asked to visit the website. It seems you are trying to dupe the customer by forming a vicious cycle.
Don't make me regret my decision of trusting you with my flight bookings.

Waiting for a response at the earliest.

Booking...