Yatra Online / YatraTrip.in Complaints & Reviews

Dear Sir,

Greetings from Yatra.com!

Kindly accept our sincere apologies for the inconvenience caused.

This is in regards to your booking reference number[protected].

We would request you to please allow us 24-48hrs, Our team will check and update you for the same.

We suggest you to consider this issue in isolation and not a representation of regular services we...

I made a request for cancellation a booking because by mistake i put wrong origin and destination and even jet airways concerned person is saying that yatra can do this but yatra concerned person is refusing every time, even for same indigo has already send refund on 28 december but yatra has not send it to me. Even after calling no of times no proper response by yatra staff....

Missed my flight on december 23 due to false flight timings in e-ticket and false flight timings in online status and had to reschedule myself from dubai to india b4 visa ends. Actual flight timings were dec 23 00:05 hrs but e-tickets and online flight statuses were generated to be dec 23 11:41pm. I called many times to reschedule but no response and later when asked for refund, customer care services fake promises to call back and never...

Dear sir,

I am ritesh kumar yatra reference number yt33757889. My ticket booking your person raj jadav but my name mention incorrect - nitesh kumar
Please correct my name in ticket.- ritesh kumar and send ticket my account.

Regards

Ritesh kumar
Mob - [protected]; [protected]
Email id - [protected]@gmail.com...

This is a cancellation with a full refund as the ticket was never issued and they have charged for the full amount even though the cancellation was made within the periods allowed, they are disgraceful as they only state after that any changes are not allowed, this has happened with this company on several occasions and i wish to dispute all the cancellations as they can not simply cancel a unused item when its not been sent to me, then charge...

Hello

On 25th December, 2019 I found a deal at the Yatra site that the Chas Sanderling Hotel at Darjeeling is offering their hotel rooms at 98% discount rates in the second week of February. I did not miss the offer and booked the hotel for three days @ 200 INR. Next day, I received a call from the Hotel Group that they have received my booking but they could not accept it because of rate discrepancy and they asked me to contact...

Dear sir/madam,
I tried to book a hotel room in udupi on 24/12/2018 using yatra mobile app.
Below are the reference ids.
Yatra booking reference number[protected]
Treebo booking id : [protected]
The mobile app showed me a message as "booking incomplete"
So i booked a room physically offline in some other hotel without any app.
Later after 30 minutes, i got a confirmation mail from...

I booked my tickets on 12-dec-2018, and the yatra website say pnr confirmed and when i called airlines they said your flight is not confirmed and yatra cheated here and did fraud... This is npt a good service these people are providing. The manager called and confirmed as well that your flights are confirmed.. And now they just wasting my time and now i do not need refund i want my ticketa to be confirmed or else i will go for legal action...

I tried booking a flight via yatra.com and the payment gateway failed the first time. I sredid the payment and it was successful.
However, after a while i got the message for deduction for both the payment attempts.
I contacted the help center but they said that they have received the payment just once.
Yatra, please rectify your flawed payment gateway and refund my 5, 505 amount....

I had booked 3 double bed room at treebo el cielo hotel through yatra.com on 10th nov for a booking on 12th jan. On 23rd nov i got a call stating that my accommodation request is cancelled and they want to move my booking to another hotel which is close by. For which i had agreed. New hotel name (Treebo mafroosha). On 25th dec i get another mail saying that my booking is again cancelled and moved to another hotel (Treebo maakam comforts)...

I had tried booking flight ticket from kochi to mumbai on december 13, 2018 from the yatra.com website, however the ticket did get booked and the amount of rs.15, 970 /- was deducted from my bank account. I have been chasing the yatra.com support portal for the refund and everytime the customer support official confirms that refund would happen in 5 days. Even after repeated follow-ups there is no refund provided. Disappointed with the kind...

Hi..

I made a booking 14th dec. The pnr was not generated and i tried for a refund. Your back end team called and confirmed that they will process my refund back to my account. Now, the cusomer team is saying they will only refund my money to my ecash account. I dont want any ecash. I want the original money refunded to my debit card account.

Yatra is cheating customers by processing the amount to the ecash...

We recently chosen yatra (Yh4409812) for international holidays for the new zealand. We have been touch with the company since august. We have already paid the amount of 2, 66000 but we are facing huge penalty since the tour got cancelled for us. They always given false assurance to us that we will get the visa before asking the payment. The visa never got approved. We tried to draw their attention towards the pending status of visa but they...

Dear sir/madam,
I have flow up last 6/7 day's but still not solution form your end because yatra hotel partner not pickup any mobile call. My case id is 16263273. Please look into this matter asap.
My yatra booking id is[protected]. Location issue.
Company have given me two mobile numbers in the last two days but those are the number of wrong.
Company provide me number [protected],
[protected].
They...

I have booked a seat in bus for the route from chennai to pudhukottai. Saturday, 22, december at 10:30pm departure from chennai. I cancelled it in the website at saturday, 22, december at 5:30pm but no cancellation or refund was confirmed and no information regarding the respective cancellation was sent. Since i have initiated a refund before 5 hrs from departure, i need a 50% refund according to the cancellation policy...

Never book any holidays with yatra.com. I booked an international holidays to europe under flavours of europe scheduled on 18 january 2019 and at the nick of time yatra mailed me saying they cannot run the package after payment of full package amount. Such a mental harassment we are facing. I hope they maintain some kind of professionalism and refund my entire amount very very soon as i have no money left even to plan anything.
Reference...

Dear sir,

I have booked an air ticket through yatra website on 19.12.2018 at 05:30pm. When i booked 1st time rs.4325/- was deduct from my account. But i din't received ticket at that time. Then i received a call from yatra call center that ur ticket is not confirmed & he insisted me to book again & said that the failure booking amount will be refunded with in 2 to 3 days.

But problem is that amount of rs.4325/-...

We stuck at andaman, neil island (14th n 15th dec, 2018) yatra didn't support us with any help, either verbally to understand the situation. We have to afford rooms by self (Cards didn't work there) we had shortage of cash, why do they care?
They should guide regarding tickets cancellations, they said we have to manage by self.

Above all, at port blair where we are expecting them to help with the accommodation, but...

Dear sir,

I have booked a ticket through yatra.com vide ref[protected] for flight 6e-844. While booking payment was reflecting an amount lower than rs3800/- however after making the payment the amount charged was rs4506/-.
Moreover the receipt they have sent for is rs4606/-
I have sent a mail to them but there is no response from them to refund the excess amount.

Regards
Vishal kapoor...

Unfortunately below complaint was auto-resolved without proper resolution. Yatra offered rs. 1000 as compensation, but unfortunately promptly took it back within a week without giving us an opportunity to spend it. The complaint stands unresolved as of 15-dec-2018 so reposting.

Original complaint: https://www.consumercomplaints.inyatra-online-yatratripin-honeymoon-package-gifted-to-2-couples-ruined-by-yatra-c2105669
br...