Yatra Online / YatraTrip.in Complaints & Reviews

Ticket pnr - uku9gh, sector pune to delhi
Airline refunded rs. 5430 to yatra
Yatra sent email of refund sent to my account of rs. 2930

I have not received any money so far, there is no clue where is my balance rs. 2500.

I had cancelled another pnr - mjqk8x, sector bangalore to bagdogra
Airline refunded rs. 2810 to yatra
Yatra sent email of refund sent to my account of rs.1792

I have not received any money so far, there is no clue where is my balance rs. 1018.

Kindly guide as to how to get my refund and also full money back from yatra.

I had booked a return ticket from mumbai to delhi on air india on the 4th of jan 2018 booking ref [protected]. The tickets clearly at (Partially refundable). I chose them due to this statement on the yatra website. I had to reschedule one the mumbai delhi sector for an earlier date and tried to see on the website how much refund would be available in case of reschedule / cancellation but to my surprise it showed a grand total of zero after airline charges, yatra charges, taxes etc.

Speaking to the helpline for half an hour gave the same result. Even after explaining that the word partial meant some refund.

This amounts to cheating and misleading the consumer into believing that there may the entire money may not be lost in case of any changes.

These websites must be made to pay for false and misleading advertising own their portals.

I had been facing a issue regarding my booking in bangalore.
Tho9ugh the amount has been dedcuted, i did not receive any confirmation from the yatra.

The worst part is yatra doesnot have any proper working no
I* had tried all nos. Available on various website but none of them are working

Also, there are no. Contact no. Given in their app or website to lodge or attend a complaint...
Very& very poor service.

I have been really mentally harassesd!!!

I booked hotel with yatra.com in igatpuri via phone pe and my amount also get deeducted. I received mesaage and trnsaction succesful message from phone pe and my bank account that amount is drducted. But when the payment got succesful i received message saying your bokking is unconfirmed. As my money was succesfully sent to yatra.[protected]@icici.
Kindly help me into this. I want my refund or else my booking confirmed as soon as possible.

Dear Sir,

Greetings from Yatra.com!

Kindly accept our sincere apologies for the inconvenience caused.

This is in regards to your booking reference number[protected].

We would request you to please allow us 24-48hrs, Our team will check and update you for the same.

We suggest you to consider this issue in isolation and not a representation of regular services we provide to our customers.

We assure you that we take all our customer queries and requirements seriously and we aspire to give the best to all our customers.

Please feel free to write back to us for any further assistance.

Regards,

Sarika Yadav

Hotel Services Team

Yatra Online Pvt. Ltd.

[protected]@yatra.com

[protected]

On 1/1/2019 8:47:46 AM From: jagz.[protected]@gmail.com
To: [protected]@yatra.com
Subject: Re: Yatra MyBookings

Dear Yatra Team

I didn’t checked in yesterday’s hotel they have not accepted to check in us kindly refund my amount

Jagadeshwar M
[protected]

On Tue, 1 Jan 2019 at 8:44 AM, jagz m wrote:
Dear Yatra Team

I didn’t checked in yesterday’s hotel they have accepted to check in us kindly refund my amount

[protected] Forwarded message[protected]
From: jagz m
Date: Mon, 31 Dec 2018 at 10:10 PM
Subject: Re: Yatra MyBookings
To: [protected]@yatra.com

Dear Yatra Team


I am not able check in booked hotel kindly refund my amount

On Mon, 31 Dec 2018 at 9:28 PM, Yatra.com wrote:
Hotel Confirmation
Yatra booking no. :[protected]Booking Date : 31 Dec, 2018

Dear M Jagadeshwar,

Your booking is confirmed and an acknowledgement of the same was emailed to you. While travelling, please carry a print out of the hotel vouchers and a valid photo-identity proof, where the name is the same as on the voucher. Please note, this email is not your hotel voucher and cannot be used while checking in at the hotel .

You will recieve the hotel vouchers for your booking shortly. If you do not recieve your e-ticket/ hotel vouchers or any communication about these, please contact our customer care helpline at[protected]
Customer Contact Info
[protected]
[protected]@yatra.com

Passenger DetailsSr No.NameType1M JagadeshwarAdult2Adult1Adult

Hotel Details Treebo Aditya ResidencyMon, 31 Dec 2018 - Tue, 01 Jan 2019 Plot. no. 4
Sri Harsha Buildings
Vinayaka nagar
Near EPTRI Beside JN IDBI Bank
Gachibowli
Ranga Reddy District
HYDERABAD
TELANGANA
500032

RoomsRoom TypeGuestRoom CostHotel TaxFee and SurchargesTotal Room Tariff

Room 1Standard Double Room2 AdultRs. 1625.14Rs. 440.86Rs. 219.46Rs. 2285.46

Total Room Tariff 1 Room, 2 Adult + Including TaxesRs. 2285.46


OfferRs. -457

Grand TotalRs 1846


16454849

I made a request for cancellation a booking because by mistake i put wrong origin and destination and even jet airways concerned person is saying that yatra can do this but yatra concerned person is refusing every time, even for same indigo has already send refund on 28 december but yatra has not send it to me. Even after calling no of times no proper response by yatra staff.

Missed my flight on december 23 due to false flight timings in e-ticket and false flight timings in online status and had to reschedule myself from dubai to india b4 visa ends. Actual flight timings were dec 23 00:05 hrs but e-tickets and online flight statuses were generated to be dec 23 11:41pm. I called many times to reschedule but no response and later when asked for refund, customer care services fake promises to call back and never responded to anything. No response ever at all in customer care services. I need my refund.

Dear sir,

I am ritesh kumar yatra reference number yt33757889. My ticket booking your person raj jadav but my name mention incorrect - nitesh kumar
Please correct my name in ticket.- ritesh kumar and send ticket my account.

Regards

Ritesh kumar
Mob - [protected]; [protected]
Email id - [protected]@gmail.com

This is a cancellation with a full refund as the ticket was never issued and they have charged for the full amount even though the cancellation was made within the periods allowed, they are disgraceful as they only state after that any changes are not allowed, this has happened with this company on several occasions and i wish to dispute all the cancellations as they can not simply cancel a unused item when its not been sent to me, then charge a cancellation fee, they have stated they are willing to do a refund by only via, paypal i wish to cancel all my tickets and arrangements with this company and ask all my payments are returned as they operate from india and the jurisdiction is not something i was aware of, i am a uk customer. I will proceed to book via a uk website once all the cancellation charges and refunded and my costs sent back to my card. Mr singh johal

Hello

On 25th December, 2019 I found a deal at the Yatra site that the Chas Sanderling Hotel at Darjeeling is offering their hotel rooms at 98% discount rates in the second week of February. I did not miss the offer and booked the hotel for three days @ 200 INR. Next day, I received a call from the Hotel Group that they have received my booking but they could not accept it because of rate discrepancy and they asked me to contact Yatra. I understood that it was a bug at the Yatra site. I called Yatra and registered a service request 16346621 and 16343423. It has been 7 days I have been getting the same answer from the customer service team that the concerned team is looking into this. They have closed the existing service request and opened up a new one 16389482.

But one thing I note is that they have fixed the bug at their website. The website is showing correct rate now which is 3500 INR. But they have not come back with a resolution. They are constantly saying that the issue is highly escalated and the respective team will come back with a resolution soon. They have not cancelled the existing booking and is not letting me know whether I have to pay extra than what I have paid. Every time, the customer service representative is saying that in such case Yatra incurs the losses because it was their website price issue.

My question is why would customer suffer because of a website issue. I could have availed offers on another company website like makemytrip or goibibo, which are very reliable. Now that Christmas is gone, I won't be getting any more offers and see how yatra team is dragging me out.

If I do not get a resolution within next few days, I am going to write to [protected]@yatra.com. I believe my case is a unique one and Leadership Team will be interested in the same. They might be able to showcase this as an example how beautiful and dedicated Yatra Team is [in case Yatra incurs the loss and pays up the residual hotel rent due to their price discrepancy issue]

Best Regards

Dear sir/madam,
I tried to book a hotel room in udupi on 24/12/2018 using yatra mobile app.
Below are the reference ids.
Yatra booking reference number[protected]
Treebo booking id : [protected]
The mobile app showed me a message as "booking incomplete"
So i booked a room physically offline in some other hotel without any app.
Later after 30 minutes, i got a confirmation mail from treebo and from yatra that my booking confirmed, i could able to cancel the room from treebo website but my booking amount is not refunded, please refund my money.

Thanks,
Kiran

I booked my tickets on 12-dec-2018, and the yatra website say pnr confirmed and when i called airlines they said your flight is not confirmed and yatra cheated here and did fraud... This is npt a good service these people are providing. The manager called and confirmed as well that your flights are confirmed.. And now they just wasting my time and now i do not need refund i want my ticketa to be confirmed or else i will go for legal action

I tried booking a flight via yatra.com and the payment gateway failed the first time. I sredid the payment and it was successful.
However, after a while i got the message for deduction for both the payment attempts.
I contacted the help center but they said that they have received the payment just once.
Yatra, please rectify your flawed payment gateway and refund my 5, 505 amount.

I had booked 3 double bed room at treebo el cielo hotel through yatra.com on 10th nov for a booking on 12th jan. On 23rd nov i got a call stating that my accommodation request is cancelled and they want to move my booking to another hotel which is close by. For which i had agreed. New hotel name (Treebo mafroosha). On 25th dec i get another mail saying that my booking is again cancelled and moved to another hotel (Treebo maakam comforts) which is very far from where i had initially booked. This time around there was no communication, just a one liner regarding the cancellation and the change was made without my consent which is totally unacceptable.
Below is the booking confirmation made through yatra.

Booking ref no:[protected]

I had tried booking flight ticket from kochi to mumbai on december 13, 2018 from the yatra.com website, however the ticket did get booked and the amount of rs.15, 970 /- was deducted from my bank account. I have been chasing the yatra.com support portal for the refund and everytime the customer support official confirms that refund would happen in 5 days. Even after repeated follow-ups there is no refund provided. Disappointed with the kind of service offered and feels like cheated

Hi..

I made a booking 14th dec. The pnr was not generated and i tried for a refund. Your back end team called and confirmed that they will process my refund back to my account. Now, the cusomer team is saying they will only refund my money to my ecash account. I dont want any ecash. I want the original money refunded to my debit card account.

Yatra is cheating customers by processing the amount to the ecash and forcing the customer to use the site again and again.

Original booking reference:[protected]

Regards,
Raghav.

We recently chosen yatra (Yh4409812) for international holidays for the new zealand. We have been touch with the company since august. We have already paid the amount of 2, 66000 but we are facing huge penalty since the tour got cancelled for us. They always given false assurance to us that we will get the visa before asking the payment. The visa never got approved. We tried to draw their attention towards the pending status of visa but they were more concerned to serve their interest. I would advise fellow traveller to read the policies of the company and make sure to have your visa approved in order to avoid cancellation charges. It will help you to avoid unnecessary follow up with the management to reimburse your money

Dear sir/madam,
I have flow up last 6/7 day's but still not solution form your end because yatra hotel partner not pickup any mobile call. My case id is 16263273. Please look into this matter asap.
My yatra booking id is[protected]. Location issue.
Company have given me two mobile numbers in the last two days but those are the number of wrong.
Company provide me number [protected],
[protected].
They want 24 to 48 hours of time when they call the company tollfree number but they are not solving any problems. My travel date is 29.12.2018 to 1.1.2019.

I have booked a seat in bus for the route from chennai to pudhukottai. Saturday, 22, december at 10:30pm departure from chennai. I cancelled it in the website at saturday, 22, december at 5:30pm but no cancellation or refund was confirmed and no information regarding the respective cancellation was sent. Since i have initiated a refund before 5 hrs from departure, i need a 50% refund according to the cancellation policy

Never book any holidays with yatra.com. I booked an international holidays to europe under flavours of europe scheduled on 18 january 2019 and at the nick of time yatra mailed me saying they cannot run the package after payment of full package amount. Such a mental harassment we are facing. I hope they maintain some kind of professionalism and refund my entire amount very very soon as i have no money left even to plan anything.
Reference id: yh4376585