Yatra Online / YatraTrip.in Complaints & Reviews

I am trying to reschedule my flight from a long period of time. Neither the website nor the phone call is anwered properly. The website asks to contact the call centre and on calling I am asked to visit the website. It seems you are trying to dupe the customer by forming a vicious cycle.
Don't make me regret my decision of trusting you with my flight bookings.

Waiting for a response at the earliest.

Booking...

I was trying to book a bus ticket from udupi to hyderabad. Money of ₹1475 was deducted and no ticket is booked.
I have not received any confirmation but in the e cash segment 50₹ was used in the transaction and the ref# shows as[protected]. Please provide refund.

Payment method : upi (Attached screenshot)

Email: [protected]@outlook.com
Ph no. [protected]...

Hi team,

I booked a package "glimpses of europe" for 14th december date (Booking ref no. Yh4410437) which was cancelled by yatra.

When i had to make the payment of rs. 69, 207 i used to get a call daily from the representative to make the payment and now when there is a cancellation of this tour from you guys, i have been literally begging for the refund of my amount for 10 days now.
This is a pathetic...

I have booking monument ticket Taj Mahal, Agra of 3 tickets price of Rs 135 via debit card on 25th October 2018, but ticket not booked. After some time I receive a email from [protected]@yatra.com that " Sorry! Your Monument Booking failed and booking reference number[protected].

So I request you please release the refund amount as soon as possible....

Dear Sir,
My complaint dated 04/10/2018 marked as Resolved whereas I had submitted my point wise submission on their reply dated 09/10/2018 on 10/10/2018. Please take up with the company.

Their reply and my response to the reply is as under:

Yatra Care Reply:

Dear Mr Mehtani,

Greeting from Yatra.com!

We regret the delay in response. As per our finding our...

Sir,
I have booked a ticket to undertake journey from delhi to mumbai on 07.10.2018 in the flight no. 9w-334 jet airways vide the ref. No.[protected] and pnr: bzjham for the ticket fare rs6248.00.

The complaint is 2 times rs6248.00 have been deducted from my bank account hdfc instead of single payment rs6248.00. Hence it is requested to refund an amount of rs6248.00 as the double amount has been deducted from my...

I am highly disappointed with yatra's services. I have purchased stress with my money by booking a holiday package with yatra. I booked a package for dubai including visa services yh4495154. My travel date is 18 oct yet i have not received my visa. I try to call the executives and everytime i am being informed that they will call with the status but don't get any call back from them. After repeated call got the into that my visa is in process...

Hello yatra team,

There is a lot of communication gap in your organisation because of that we have suffered a lot.
We have selected malaysia, singapore package. Following are the list of difficulties:
1. Once when we reached malaysia none of your representative met us. Though it is written in the itinerary (Service of an indian tour manager) that you are going to provide representative.
2. We called several...

We gifted a Honeymoon package to 2 couples (4 people in total) as their wedding gift. Their holidays were totally ruined by this fraud company. We gifted this package but in the end were left embarrassed for having to put the couples through such a horrible experience.

We had the option of booking the package with some local operator, but went with Yatra thinking its a good brand name and it will be worth the extra money. I...

Your executive KUMAR MAYANK sold me a package to mauritius in which he has promised me for some amenities as already mentioned in E MAIL from yatra around 10 times...after i did a payment of 40, 000/- the case is forwarded to your next executive SHIVANI SINGH and when i completed my payment by 100% she told me that the amenities such as :
Non Motorized water sports Activities By Hotel ( Snorkelling, Kayaking, Paddle Boat)
br...

Hello sir/madam,

I am running a small guest house with 2 rooms in mount abu, rajasthan, india. Unfortunately the room price at 'yatra' website is shown wrong which is resulting in misleading my visitors. Also the room rates at 'trip advisor' are misleading.

Please help me in fixing the issue.
My property name : achpura house, mount abu, rajasthan, india.
Wrong rates : 5000 inr.
Original...

Booked honeymoon package for Bali, I have shared date wise itenary in the beginning only.
Today before some days from my departure I got wrong itenary and when I called customer care regarding this they told, mail to "Narpender" he is handling your file and he is not even care about customers, he rarely available after calling thousand times.

I am very disappointed now, Never use this site again and will try share my...

Please confirm when the amount will be reimbursed against the flight cancellation for following refund reference numbers

1) [protected], processed on[protected] per your email, refund reference 74056638267826661921420
2) [protected], processed on[protected] per your email, refund reference is 74056638267826660919367

Please note that above refunds are pending to be settled for about 50 days now and...

Dear sir,

I have booked a dubai package from yatra.com (Travel agent - nisha verma). I have made a payment of rs. 664843 for the booking reference number yh4506830. However, the booking agent ms. Nisha verma is claiming me to pay rs. 19117/- this is totally fraud and betrayal on behalf of yatra.com.

We shall like to receive the payment confirmation including the discount amount received separately from yatra...

My son rohit mehtani booked a trip to bali and singapore for 6 nights/7 days from 9th july 2018 to 15th july 2018 for four family members from yatra.com. Yatra.com had subcontracted it to their travel partner “reasonable check-in” on 11th june 2018 vide booking reference number rcpwb[protected]Booking id[protected]. We made the full payment of the package of rs.1, 87, 440/- on 13th june 2018.

The services provided by...

I have called to yatra nearly ten times to refund 25% of the trip amount since the respective spot will be closed in the respective month. I have choosed manali trip from sep 04 to 09 of the same month however i have choosed manali only for solang valley and rohtang pass. Yatra clearly knows that solang valley will be closed in sep and the promised me that my day 2 will be in solang valley. I have explained them very clearly and they are...

I had booked a hotel roo through yatra.com with ref no. Yatra booking no. :[protected]booking date : 03 oct, 2018... Butas shown in the paclage i was mot provided with the ac room... Initially the hotel manager denied my checkin and after requesting much he provided a non ac room which was as small as a matchbox... Cleaninness was bad...
Now i need refund as ac facility was not provided....

Actually i tried to book air tickets on 01/09/2018 from ranchi to delhi. The first transaction was declined, and that was of amount rs.2749/-. The air ticket was not booked though. And again i booked a ticket and the ticket was booked successfully by this time, but the amount was charged agin for this transaction. So there was a call from yatra stating that they would refund me the amount of first transaction due to it was declined for some...

I was trying to book a domestic flight and and after payment, it showed "oops" and my booking was cancelled and money was deducted.

Now i am stuck as there is no way to contact you guys as all the calls at automated, no one is responding and there is literally option to resolve this issue.

Somehow i believe it's intended from your part, scamming people.
Resolve this asap!...

I have booked flight thru Yatra online on 25th Sep, spiceJet flight On the same day, after seeing the ticket, I found date became wrong, it should be 25th Dec-2018, while it is showing 25th Oct-2018. So I called multiple times to yatra customer care and spice jet. My Booking number is

Booking Reference Number[protected]
And PNR number is -L7VUSC

My Total ticket cost is 19086 Rs

And...