Yatra Online / YatraTrip.in Complaints & Reviews

On 30th dec 2017 i booked a hotel in nahan, hp for 31st dec. I got the confirmation and voucher from yatra.com. Next day when i checked in i came to know that the booking was not confirmed by the hotei as all the rooms in the hotel was full. I was travelling with my wife and an infant kid. Due to this they have to wait inside car for 2 hours. Hotel blames yatra and yatra blames hotel for this....

We booked a hotel at chennai vide br no.[protected] for checkin at 8.30 pm on 3/1/18 and checkout @5/1/18 5.30 p. M (Special request raised at the time of booking). Unfortunately our car met accident and we are unable to reach airport in in-time. We made a request to yatra to conceal our hotel booking @5.30 pm on3rd but yatra back office not send cancellation correspondence to hotel (The belstead) till 11.59 pm. When i spoke to yatra customer...

I booked two seats from mumbai to jammu fr 19 jan18 around 19:29 hrs on 5 jan2018. Immediately after the amount, rs. 11734 was paid by the bank to yatra.com, the site closed without booking the ticket and without issuing pnr no. Please let me know:-
1. If tickets are booked or not. If booked send the pnr and itinary on my email,,, [protected]@gmail.com...
2. If ticket is not booked, please refund the amount in full at the earliest...

This is regarding complaint number yat[protected]. It's been more than 2 months since i raised the issue and there is still no resolution. Yatra customer care executives asked me to send mail to [protected]@yatra.com instead of [protected]@yatra.com to escalate the matter. I did so, but didn't even get an acknowledgement from [protected]@yatra.com. I guess customer care executives misguided me.

There is an option that says "write...

Hello team

We have a travel from mumbai to andaman on this 21st jan 2018. We have made the required payment and asked for confirmation and a travel plan. We have sent number of mails to your representative, ms renu sharma, but there is no response from her. Nobody attends at her extension number. If my experience before the start o the journey is such, then i am really worried about my travel tenure. I did get multiple calls...

Discussed with yatra executive and found that it was of no use discussing to them as they are unable to understand the concern here. I consider this both as a case of wrong booking as well as a case of inconvenience and overpricing

1. I first made a booking from bangalore to mumbai. That booking did not get confirmed because of a technical glitch in the system. Question is why did that happen? I had to pay extra to book the...

I have an yatra account. I use yatra on phone through app.
I have ecash amount of 12800rs
The cash is redeemeble cash which expires in 7 days
I am not able to convert the cash to cupons. And not able to transfer the cash
When i click on cupons option i get tags of all cupons but the scree is translusent and i cannot buy any of them. And at top of page there is message saying convertable ecash is 0 though cash is...

I booked 2 bus tkts from pune to goa and i was the 1st person to book a tkt in that bus and was charged 2400 for 2 tkts, later on i checked on another portal and was surprised to see actual price for the operator was half of what i paid and checked with operator as well while yatra charged double the cost even when there were no booking made in that bus.

When asked for the same they are saying price was shown to you and you...

Dear sir,

I, mayank agrawal booked a ticket from patna to new delhi today (30.12.2017) spicejet pnr r6784s. After i made payment through credit card, i got a message for paying rs. 346/ more. Else, you mentioned that you will refund the payment made within 2-10 days.

This is highly unethical. As i had no option and continued paying rs. 346/ more (As i had doubts whether you would return my money), i object to...

I am sitaraman vaitheeswaran. My reference no :[protected], i am your regular customer for past 10 years.

Ibooked a trip in airasia through yatra for bangkok from trichy on 21 dec 2017 and return to trichy on 26 dec 2017.

I paid 20 kg baggage for two persons each for both way. When we return from bangkok - don mueang the airport people in airasia told, " mistake has been undergone in your agent side - that...

One of the worst experiences while ordering from yatra. Please find the attached photos and video for your evidence.

* The room was not at all up to the mark, the room and the washrooms were very dirty and stinking very badly.
* The bed was dirty without pillow covers and even though we were charged extra for the room heater per day(total charge amount 1200/-), the same was not at all functional.
* There was...

I am not able to cancel my bus ticket moreover i have written the mail to customer care 4 times but no respond.
When i tried calling customer care there was no option for cancellation of bus.
From my account the ticket is not getting cancelled.
My booking reference number for bus is[protected].
Pnr for bus is[protected].

Name: suraj shahi
Mobile: [protected]
Email: [protected]@gmail.com...

I had booked a room in coorg and cancelled within 2hours.
It's been 4days and i havent got refund yet.
Honestly which i booked is :
Anugraha home stay
Booking reference:[protected]
Room details
Room type: standard room non ac
Room 1 : 3 adult
Lead guest: ms induja ks
Status:
Cancelled
Voucher no: a-1602748

Hoping that you take this seriously and...

This is in reference to a booking at hotel poonja international made via yatra.
My flight to mangalore had got delayed and my luggage was
Misplaced by the airline. Adding to all the woes was the behaviour by
The hotel staff.
I reached the hotel by 12:05 am and enquired about my booking the
Hotel boy said we are late and we will not be given any rooms.
The hotel check in time and check out time...

I booked hotel from yatra. I received confirmation email from yatra as well as yatra person called me and confirmed my booking too. But when i reached the hotel, hotel person denied me check in. He said he already informed yatra about non confirmation. I reached hotel with family in night and other hotel options were also not available for me. Customer care of yatra has also denied to support or arrange any other alternative for me. So i...

Hello,

I am writing this complaint with much anger towards the services got offered through yatra. This was my first and probably the last experience through yatra i believe. I had done multiple bookings like this, with other competitors of yours and never faces a single issue for years. There services were much much better when compared to yours. I am planning to post my reviews on all the available portal about this bad...

I had made a booking for a resort from the yatra website. The booking was for sanskruti resort of gokarna (Ref[protected]. The confirmed date was 11-12 dec 2017. The booking unfortunately was cancelled by the hotel, and i responded immediately my mailing the cancellation mail to yatra. They said that they would take action on it. I called up the resort and was suggested by the resort management to proceed with the trip and i would be...

As per the booking tickets sent by yatra team, we went to dubai last week. But as we reached hotel, the hotel management said they didn't have any booking by our name. We with our 18 months baby sit in reception for 2 hours. They took money for abu dhabi city tour but cancelled on the moment. They had no coordination with each other. I mailed them 5 days before but no action is taken by anyone till now. It's second time yatra made us disappointed....

Hi,

I have made a hotel booking through yatra.com on 23rd and 24th of december (Booking reference no:[protected]. The booking was confirmed in (Hotel name :trippers stay, kushal nagar). Today i got a call from yatra, and the executive told me to the hotel is unavailable now and i have to cancel the ticket. I dont know how they can do such act for ticket booked more than one week back. I have the ticket copy with booking...

Yatra.com
Booking reference no.[protected]
I booked a hotel from yatra on 7th december.. And received the confirmation the same day..
Post this confirmation mail i finalized my travelling and booked my tickets from delhi to shilma.. Please note the same are non refundable.

On 9th i called up yatra since i wanna upgrade my hotel. I was told that the booking cannot be chnaged now since my existing hotel...