Yatra Online / YatraTrip.in Complaints & Reviews

Dear all,
A very badly managed tour to sikkim by yatra. The service of sales executive mr. Sandeep singh and ms. Swati jha is very very bad.
This is with reference to my booking with yatra for sikkim. The booking reference number is yh3923760.
I have booked the package from yatra (Total 15 people) totally relying on their brand value without inquiring about the package details. However the experience was so bad as they have just made the tour a mess.
The sales executive mr. Sandeep singh ([protected]) was talking to me and given me the package details. He was continuously talking to me and just forcing me to deposit the booking amount and told that if there is any query or changes, the same can be done later on. Even at night 8.45 pm he was forcing me to make payment immediately as he has to leave the office by 9.00 pm. I told him that i am travelling but still he forced me to stop the car and make payment which i refused.
Next day when i made the payment of booking amount, he has not talked to me even once. I have made him several calls as well as email, however he has not responded to any of the call of email. I have called ms. Swati jha, who is his senior, however she also not responded. After this i have to call the general customer care number and discuss the details with other executives.
The itineraries as promised over phone and also written in the email has not been provided.
The rooms as mentioned in the itineraries in hotel summit norling, gangtok are not provided. Rather the manager of the hotel has asked us to make payment for extra bedding which we have already paid to yatra and the same was mentioned in the itineraries.
The hotel provided in darjeeling i. E. Hotel summit hermon, is a very bad property which is provided to us even when we have specifically asked for 4 star hotels. The manager of the hotel himself confirmed that we are a 3 star category hotel. The rooms were smelling and the space was very minimal.
The local traveler has not taken us to the places as mentioned in itineraries rather the drivers were forcing us to see other places not mentioned in the itinerary by paying extra amount.
Therefore the total experience was so bad i would recommend not to book any package from yatra.
The service of sales executive mr. Sandeep singh and ms. Swati jha is very very mean and bad.
I would love to talk to any of the yatra people who can at least listen to my grievances.
Regards
Aman

I have booked kerala package from yatra with yatra id yh3920963. The services provided by yatra are the worst, these people don't care about their customers once any one purchase it. They will not reply to you properly i am expecting return as i haven't availed some services.

It was worst experience i had with yatra. Also my photos are not mailed to me after the trip.

Please send it soon and give my refund back.

I opted for andaman package from yatra in march'2018

Initially package stated and what actually happened

Expected : non-stop flight from mumbai to andaman
Actual: 1 stop flight provided from mumbai to andaman via. Chennai

Issue: go air cancelled these flight and as i understand this is happening since long still yatra continued with go air airlines.
They should opt from more reliable airline. This actually made my family suffered unnecessarily as we are travelling with kid.

Expected: xylo or similar suv to be shared with one more family only
Actual: tempo traveller shared amog 6 more couple
Issue: always kept on waiting for rest of the couple to get in to move for any destination, which is very irritating,
Even after requesting no one addressed this issue

Expected: complete ac transportation
Actual: provided non-ac vehicle in havelock island.
Issue: it is getting too hot in the tempo traveller always which spoiled the mood pf vacation. Driver's behaviour is extremely bad with all o[censored]s.

Expected: crusie from prot blair to havelock island should be gold mckruzz
Actual:crusie provided to us norma mckruzz and make us wait extra time on port.

Over all yatra not orgainzed this trip properly. Messed it many places. Also, not bother to inform that only airtel and vodafone provider service available.
All yatra advisor available in andaman is of no help.

Extremely bad experience with yatra, i would like to get my money refunded asap,
Customer service is damn poor.

I have booking a package for thailand and urfortunately it is postponed. When i booked the package my first condition to yatra.com executiveis cancellation 100% i think they people entertain only fresh person those who want to use yatra.com. But when he feel any problem they will never help us only pass the problem one and other executive. I am damm sure i will write a mail to md of yatra.com. My contact no is [protected]. If i did not get any reply from yatra.com today. I will mark a mail to md and will do the case on consumer court as i have in written that they will return 100%if i cancel the booking. I had given 10000 to yatra.com for booking amount.
Regards
Deepak

Please inform me when will you refund my cash.. I already sent many mails to you but didn't get single response from you. Are you have cheated me? Is your company is fraud? I had booked 3 tickects on train and paid rs1272. My booking was cancelled and it was assured to get bak refund my yatra.com within 24 hrs and now i don't even get a single response from them. I don't know. Are they are fraud

Sir
I have Travelled Ur Booking ID No. YH4006412 FROM 27TH February to 2 March For Kerala Trip. But After One MOnth I have not Received Photogrpah of Photo Sessions till now.
Many Times Contact but no positive reply giveb by ur reprensetive . I have Travelled Ur Booking ID No. YH4006412 FROM 27TH February to 2 March For Kerala Trip. But After One MOnth I have not Received Photogrpah of Photo Sessions till now.Many Times Contact but no positive reply giveb by ur reprensetive .
Thanking You

For last one hour i am struggling to cancel one ccu-maa [11.04.18] [qgqt3b] and one pny-hyd [14.04.18] without any success.
Everytime i am logging in the page:"secure. Yatra.com" opens and remains blank.
This is very irritating. I am wasting valuable time because of the most inefficient yatra.com employees.
Please rectify the situation. Hereafter will use makemytrip for these services.

Worst company i have ever gone through. Local travel agents are also good. People working over there are fraud. They are always unavailable when you call and ask for a particular person. They don’t value customer once you buy their package. They just want to sell their packages. After that they treat customers as a dog. I’ll never suggest anyone else to buy any product from yatra.com.
Product sold by: krishan joshi direct no. ‭[protected]‬ and mr. Vinay extn no. 5526.

-last minute voucher issued without discussing the itinerary.
- lots of hassle faced during the trip due to non discussed itinerary
-no contact person to consult during the trip.
-even after mentioning its a honeymoon trip no special arrangement planned at none of the accommodations as promised, had to remind & request the hotelier for the same.
-not received any hamper promised.
-food preference not mentioned properly at the special dinners planned, very bad food quality.
-none of the accommodations had a good view. Spoiling the expectations.
-disturbing surrounding in the private pool villa. No privacy.

Having many more of such list of complaints & disappointments faced.

Found bali uni team, appointed for us more co-operative, helpful & welcoming than our own country yatra team & people.

-even after multiple reminders no discount vouchers yet issued as promised by yatra after completing the international trip.

Multiple follow up from agent to take booking amount, which was literary very annoying, & after taking booking amount no response from yatra team. Worst services ever. Since we booked the trip from corporate reference. We highly recommending friends, relatives & on social media never to book any holiday packages with yatra. Also we had experience of getting no benefits even being a premium member with yatra.

Kindly look into the matter asap.

Completely unexpectedly disappointing from a brand like yatra. We expect much more better & competitive services than this.

I have booked andaman package from yatra.com (Representative-vikas upadhyay & tarush rajak), booking id - yh4012728.
He to me that complementary activities coral safari and snorkeling will be provided to you but now after full payment they are telling coral safari is impossible, time is too short etc. If it was not possible so why they told me about this activity.
Please help.
Kapil kumar
Mob no. [protected]

Today we have booked ticked to and fro to mumbai from delhi. My booking reference number is[protected]. I have selected the correct date i. E. 25th april 2018 departure from delhi and return back on 26th april 2018. I had double check the same and found ok at the time of confirmation for payment, you suddenly when i have received the ticket, it was shocking as it is mentioning 26th may 18 returning from mumbai instead of 26th april.

I would like to bring to your kind notice that it’s happened with me in past also but i was under impression that may be it is my wrong selection. But this time i was per alert and on every step i was confirming, but in spite of this it has been wrongly shown in my ticket.

It is clearly shown the melafied invention of your company to make more money for cancellation and rebooking which is totally unethical business practices.

You are requested to look into this and resolve it immediately.

We were about eleven people traveling from chandigarh to manali, we are supposed to travel by 10.30 pm on 24th march and the bus arrived at 12 30 pm. Their was not even place given for us the reserved seat, not even seat numbers, asked to get seated wherever place available, to keep our baggage we kept everything on beside the seat, worst experience and frustrated, the people servicing for supreme travels used abusive language on the customers. This is such a shame for a company like yatra to onboard services like this. We would like to know on what action has been taken on this asap or we would raise a consumer complaint. This is atrocious and a very bad experience with supreme travels and as well as yatra. We thought yatra was a promising but broken everything in a single trip.

I would wish to be contacted regarding the action taken on this issue my no is [protected]

I have booked trip to bali from 4 may to 9 may 2018. Sales team person manish has booked it wrongly from 4 april to 9 april. Also i have the mail confirmation of the package from 4 may to 9 may 2018.
On the top of it, when i am trying to contact yatra team, associates like sonu kumar, pawan, divya chauhan are saying that the server is down & it is happening since last 3 days. How the server is down since last 3 days? Is that a joke from yatra team?
This is my first time with yatra and such a worst experience. I will surely share this people & strongly ask them to not to book trip with yatra.
Can you help?

I booked for himachal package from yatra dated 08.03.2018 to 15.03.2018 they alloted a driver from their tie-up cab agency (Harsh rawat).in our policy they told it will be an ac car for which we had paid package of rs.43, 500/- but the driver was not ready to switch-on the ac at all & was arguing with us in the entire trip.in every destinations he suppose to take commissions on our rides which was excluding of our package cost. We also confirmed with one of the guy from manali. He told your driver (Mr. Dinesh singh) / cab no. Dl 1z 3932) taking commission every time whenever he takes customer to our shop. We paid 5000/- total amount when we go to that shop for our snow ride. From that amount also driver took some amount as a commission. & at the time when he drop us at delhi airport on 15th march 2018 he asked upfront for tip of rs. 6000/- from us which we deny to give. The service which yatra provided us was worst. We were not knowing this kind of treatment & arrangements we will get from yatra. Driver suppose to take us according to his decision apart from our details which yatra gave us in our voucher and when we asked driver he said i will take u according to my locations which is know. I want a proper justification on this. We had spent much more money as we were unexpected. I need compensation from yatra for cheating us.

I booked hotel on 14th march on yatra.com then my plan is change so i cancelled booking, after cancellation process i received mail, in that mail they said "kindly note that the private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to refund the amount in your account." now it's 22nd march, 8 days from cancellation of booking i didn't receive refund. Yatra is worst hotels booking website.

I booked a hotel room and the property owner says it is invalid.
We book online and this is the thing you do to a costumer by providing false booking. What ever it is we need this to be resolved and conform it as you promised. Hope you will keep it up.

Reference number : [protected]

Hotel conformation no : yat[protected]

Doma palace, gangtok, 91-[protected]

Hello
This is Yomesh Patel

I cancelled my 2 bookings for Haytt Amritsar on the 17 th of January and got an sms confirmation from yatra also
Till date it’s above one month I have not received my refund amount
I am copying and pasting both the sms I got from yatra & it has both the reference no also

I have called mANY TIMEs regarding the same but every time they say that they have did the refund but there’s a problem from my bank as they are not accepting it.
This is bull ###.i confirmed with my back and they say they have not rejected any refund back

I am tired of calling again and again.

I am a regular customer of yatra.com.in past had gone to dubai and singapur.
Both trips were nicely planned. This time i booked my trip to europe and had a very bad experience.

Id yh 4034260... I had paid advance but after couple of days got information that as tickets are not available trip could not be materialised. I was informed that i will get refund but even after 15 days i had not received refund inspite of so many reminders.

I have paid inr 70k for europe trip in month of jan 2018, i have cancell my trip due to family issue (Family member needs to be operated due to medical conditions and same documents is shared to the yatra) and yatra online is not refunding me money. I have initiated cancellation request before 45 days of travel and as per the document and cancellation policy i should get only 30k deducted from my advance amount and i should get 40k refund.

They are only giving me inr 10k refund saying that cancellation fees will deduct per person.

As per the documentation/emails from yatra they have clearly mention they will only deduct 30k amount before 45 days departure. (Nowere they mentioned in communication that they will deduct booking amount per person)

Please help me to get my refund of money.

Hi
I want to give a very poor feed back to the yarta online. This is for the 2nd time they canceled the booking for the hotel and every time they cannot reach me over phone and they regret by sending an email. My first reference was ref number no.[protected] which was canceled on 13/03/2018 and the 2nd ref no is :[protected] which was canceled 18th march, 2018. And the worst part was there is no cancellation policy as well.
I have an important client meeting and at the last moment they just cancel the booking. Please log a complaint against the poor service in yatra so that the customers does not face any inconvenience issue for this.

N. B: attached the screen shot of the emails for their apologize