Yatra Online / YatraTrip.in Complaints & Reviews

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I have booked kerala package from yatra with yatra id yh3920963. The services provided by yatra are the worst, these people don't care about their customers once any one purchase it. They will not reply to you properly i am expecting return as i haven't availed some services.

It was worst experience i had with yatra. Also my photos are not mailed to me after the trip.

Please send it soon and give my refund back.

May 6, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Mar 25, 2018

xgvjxhfh's response uco bank customar care [protected] uco bank customar care [protected] uco bank customar care [protected]

Mar 25, 2018

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Mar 25, 2018

xgvjxhfh's response uco bank customar care [protected] uco bank customar care [protected] uco bank customar care [protected]

Mar 25, 2018

xgvjxhfh's response uco bank customar care [protected] uco bank customar care [protected] uco bank customar care [protected]

Mar 25, 2018

xgvjxhfh's response uco bank customar care [protected] uco bank customar care [protected] uco bank customar care [protected]

Mar 25, 2018

xgvjxhfh's response uco bank customar care [protected] uco bank customar care [protected] uco bank customar care [protected]

Mar 25, 2018

xgvjxhfh's response uco bank customar care [protected] uco bank customar care [protected] uco bank customar care [protected]

Mar 25, 2018

xgvjxhfh's response uco bank customar care [protected] uco bank customar care [protected] uco bank customar care [protected]

Apr 04, 2018

Updated by Manikant Nigam I have booked flower bed decorations. I didn't get this service at Munnar.

Verified Support

Apr 04, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Manikant,

Greetings from Yatra.com!

We would request you to please share the complete details of the issue faced to enable us to assist you.

Thanks
Yatra Care

Verified Support

Apr 04, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Greetings from Yatra.com!

We have forwarded your query to our concern team, they would connect with you shortly. kindly be patience in the interim.

Best Regards,
Yatra Care !

Verified Support

Apr 05, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Manikant,

Thank you for your patience!

Would like to inform you that as we have checked, our team was in contact with you regarding your query. Hope your query has been resolved now. Hence, we are changing the status of this query to resolved. For any further assistance feel free to connect with us.

Thanks
Yatra Care

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xgvjxhfh

from Dimapur, Assam

Apr 4, 2018

Uco bank customar care [protected] uco bank customar care [protected] uco bank customar care [protected]

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Address: Pune, Maharashtra, 411017

I opted for andaman package from yatra in march'2018

Initially package stated and what actually happened

Expected : non-stop flight from mumbai to andaman
Actual: 1 stop flight provided from mumbai to andaman via. Chennai

Issue: go air cancelled these flight and as i understand this is happening since long still yatra continued with go air airlines.
They should opt from more reliable airline. This actually made my family suffered unnecessarily as we are travelling with kid.

Expected: xylo or similar suv to be shared with one more family only
Actual: tempo traveller shared amog 6 more couple
Issue: always kept on waiting for rest of the couple to get in to move for any destination, which is very irritating,
Even after requesting no one addressed this issue

Expected: complete ac transportation
Actual: provided non-ac vehicle in havelock island.
Issue: it is getting too hot in the tempo traveller always which spoiled the mood pf vacation. Driver's behaviour is extremely bad with all o[censored]s.

Expected: crusie from prot blair to havelock island should be gold mckruzz
Actual:crusie provided to us norma mckruzz and make us wait extra time on port.

Over all yatra not orgainzed this trip properly. Messed it many places. Also, not bother to inform that only airtel and vodafone provider service available.
All yatra advisor available in andaman is of no help.

Extremely bad experience with yatra, i would like to get my money refunded asap,
Customer service is damn poor.

May 14, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Meenali,

We regret for the inconvenience caused to you!

We would request you to kindly share the Yatra booking reference number to enable us to assist you.

Regards
Yatra Care

Verified Support

Apr 06, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Meenali,

Greetings from Yatra.com!

We hereby would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.

Regards
Yatra Care

Verified Support

Apr 10, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Meenali,

Greetings from Yatra.com!

We hereby would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.

Regards
Yatra Care

Verified Support

Apr 13, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Meenali,

Greetings from Yatra.com!

We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us.

Warm Regards
Yatra Care

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Address: Faridabad, Haryana, 121004

I have booking a package for thailand and urfortunately it is postponed. When i booked the package my first condition to yatra.com executiveis cancellation 100% i think they people entertain only fresh person those who want to use yatra.com. But when he feel any problem they will never help us only pass the problem one and other executive. I am damm sure i will write a mail to md of yatra.com. My contact no is [protected]. If i did not get any reply from yatra.com today. I will mark a mail to md and will do the case on consumer court as i have in written that they will return 100%if i cancel the booking. I had given 10000 to yatra.com for booking amount.
Regards
Deepak

May 14, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Apr 03, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Deepak,

Greeting from Yatra.com!

As per our telephonic discussion, Request to kindly share all the details on [protected]@yatra.com along with your Yatra booking number for us to assist you.

Thanks
Yatra Care

Verified Support

Apr 06, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Deepak,

Greeting from Yatra.com!

As per our telephonic discussion, Request to kindly share all the details on [protected]@yatra.com along with your Yatra booking number for us to assist you.

Thanks
Yatra Care

Verified Support

Apr 11, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Deepak,

Greeting from Yatra.com!

As per our telephonic discussion, Request to kindly share all the details on [protected]@yatra.com along with your Yatra booking number for us to assist you.

Thanks
Yatra Care

Verified Support

Apr 13, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Deepak,

Greeting from Yatra.com!

We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us.

Warm Regards,
Yatra Care

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Please inform me when will you refund my cash.. I already sent many mails to you but didn't get single response from you. Are you have cheated me? Is your company is fraud? I had booked 3 tickects on train and paid rs1272. My booking was cancelled and it was assured to get bak refund my yatra.com within 24 hrs and now i don't even get a single response from them. I don't know. Are they are fraud

May 7, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Would request you to please share your Yatra booking reference number and your registered e mail address so that our team can assist you further.

Thanks,
Yatra Care !

Verified Support

Apr 06, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

We hereby would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.

Regards,
Yatra Care

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Address: Fatehabad, Haryana, 125050

Sir
I have Travelled Ur Booking ID No. YH4006412 FROM 27TH February to 2 March For Kerala Trip. But After One MOnth I have not Received Photogrpah of Photo Sessions till now.
Many Times Contact but no positive reply giveb by ur reprensetive . I have Travelled Ur Booking ID No. YH4006412 FROM 27TH February to 2 March For Kerala Trip. But After One MOnth I have not Received Photogrpah of Photo Sessions till now.Many Times Contact but no positive reply giveb by ur reprensetive .
Thanking You

May 4, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

We regret for the inconvenience caused to you!

We have received your query and would respond you at the earliest. Request your patience in the interim.

Thanks
Yatra Care

Verified Support

Apr 03, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Thank you for your patience!

We would like to inform you that as we have checked our team has sent you the photograph link to you on your registered e-mail Id. Hence, we would request you to kindly check the same and connect with us again for any further assistance.

Thanks
Yatra Care

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Website: YATRA.COM

For last one hour i am struggling to cancel one ccu-maa [11.04.18] [qgqt3b] and one pny-hyd [14.04.18] without any success.
Everytime i am logging in the page:"secure. Yatra.com" opens and remains blank.
This is very irritating. I am wasting valuable time because of the most inefficient yatra.com employees.
Please rectify the situation. Hereafter will use makemytrip for these services.

May 3, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Greeting from Yatra.com!

We would request to kindly share your Yatra booking number for us to assist you.

Thanks
Yatra Care

Verified Support

Apr 02, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Greeting from Yatra.com!

As per our records booking has been cancelled online and refund of INR 442.01 has been processed from our end in your same mode of payment. If payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account.

Thanks,
Yatra Care

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Address: Gurgaon, Haryana

Website: Yatra.com

Worst company i have ever gone through. Local travel agents are also good. People working over there are fraud. They are always unavailable when you call and ask for a particular person. They don’t value customer once you buy their package. They just want to sell their packages. After that they treat customers as a dog. I’ll never suggest anyone else to buy any product from yatra.com.
Product sold by: krishan joshi direct no. ‭[protected]‬ and mr. Vinay extn no. 5526.

May 1, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Mar 31, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Sumit,

Greetings from Yatra.com!

Regret the inconvenience you have gone through. Please share your Yatra booking reference number to enable us to assist you.

Regards,
Yatra Care

May 21, 2018

Updated by Sumit Keshwani YH4064734.
Worst staff. I have never seen such ill staff throughout my life.
Now a new thing i have booked for amsterdam and they have given me hotel vouchers of rotterdam. Such a fraudlant activity done by staff of yatra.com
Shame on them.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

-last minute voucher issued without discussing the itinerary.
- lots of hassle faced during the trip due to non discussed itinerary
-no contact person to consult during the trip.
-even after mentioning its a honeymoon trip no special arrangement planned at none of the accommodations as promised, had to remind & request the hotelier for the same.
-not received any hamper promised.
-food preference not mentioned properly at the special dinners planned, very bad food quality.
-none of the accommodations had a good view. Spoiling the expectations.
-disturbing surrounding in the private pool villa. No privacy.

Having many more of such list of complaints & disappointments faced.

Found bali uni team, appointed for us more co-operative, helpful & welcoming than our own country yatra team & people.

-even after multiple reminders no discount vouchers yet issued as promised by yatra after completing the international trip.

Multiple follow up from agent to take booking amount, which was literary very annoying, & after taking booking amount no response from yatra team. Worst services ever. Since we booked the trip from corporate reference. We highly recommending friends, relatives & on social media never to book any holiday packages with yatra. Also we had experience of getting no benefits even being a premium member with yatra.

Kindly look into the matter asap.

Completely unexpectedly disappointing from a brand like yatra. We expect much more better & competitive services than this.

May 7, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Mar 30, 2018

Updated by Payal Khetan -Last minute voucher issued without discussing the itinerary.
- Lots of hassle faced during the trip due to non discussed itinerary
-No contact person to consult during the trip.
-Even after mentioning its a honeymoon trip no special arrangement planned at none of the accommodations as promised, had to remind & request the hotelier for the same.
-Not received any hamper promised.
-Food preference not mentioned properly at the special dinners planned, very bad food quality.
-None of the accommodations had a good view. Spoiling the expectations.
-Disturbing surrounding in the private pool villa. No privacy.

Having many more of such list of complaints & disappointments faced.

Found Bali UNI team, appointed for us more co-operative, helpful & welcoming than our own country Yatra team & people.

-Even after multiple reminders No discount vouchers yet issued as promised by Yatra after completing the international trip.

Multiple follow up from agent to take booking amount, which was literary very annoying, & after taking booking amount no response from yatra team. Worst services ever. Since we booked the trip from corporate reference. We highly recommending friends, relatives & on social media never to book any holiday packages with Yatra. Also we had experience of getting no benefits even being a premium member with Yatra.

Kindly look into the matter Asap.

Completely unexpectedly disappointing from a brand like Yatra. We expect much more better & competitive services than this.

Verified Support

Mar 30, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Payal,

We regret for the inconvenience caused to you!

We have received your query and would respond you at the earliest! Request your patience in the interim.

Regards
Yatra Care

Verified Support

Mar 31, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Payal,

Greeting from Yatra.com!

We would request to kindly share the email received from Yatra regarding package details and inclusion on [protected]@yatra.com for us to assist you accordingly.

Thanks
Yatra Care

Verified Support

Apr 06, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Payal,

Thank you for your patience!

Would like to inform you that as we have checked, our team was in contact with you regarding your query through e-mail. Hence, we would request you to kindly check the e-mail and reply to them directly to resolve your query. For any further assistance feel free to connect with us.

Thanks
Yatra Care

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Address: New Delhi, Delhi

Website: Yatra.com

I have booked andaman package from yatra.com (Representative-vikas upadhyay & tarush rajak), booking id - yh4012728.
He to me that complementary activities coral safari and snorkeling will be provided to you but now after full payment they are telling coral safari is impossible, time is too short etc. If it was not possible so why they told me about this activity.
Please help.
Kapil kumar
Mob no. [protected]

Apr 29, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Mar 29, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Kapil,

Greeting from Yatra.com!

We have received your query & would respond to you at the earliest. Request your patience in the interim.

Best Regards,
Yatra Care

Mar 29, 2018

Updated by Kapil204 There was a miscommunication as they have given me another option earlier. Now I have no complaint regarding my Andaman tour.

Regards
KAPIL KUMAR

Verified Support

Mar 29, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Kapil,

Greeting from Yatra.com!

As per our records our team was in contact with you and updated the snorkeling is part of the package and same will be provided but we apologies that coral safari is not possible because of tight travel schedule.

We will share the proper feedback with the concern team. We assure you we will take necessary measures to avoid such instances in future.

Thanks
Yatra Care

Mar 29, 2018

Updated by Kapil204 Thanks

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Today we have booked ticked to and fro to mumbai from delhi. My booking reference number is[protected]. I have selected the correct date i. E. 25th april 2018 departure from delhi and return back on 26th april 2018. I had double check the same and found ok at the time of confirmation for payment, you suddenly when i have received the ticket, it was shocking as it is mentioning 26th may 18 returning from mumbai instead of 26th april.

I would like to bring to your kind notice that it’s happened with me in past also but i was under impression that may be it is my wrong selection. But this time i was per alert and on every step i was confirming, but in spite of this it has been wrongly shown in my ticket.

It is clearly shown the melafied invention of your company to make more money for cancellation and rebooking which is totally unethical business practices.

You are requested to look into this and resolve it immediately.

Apr 26, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Mar 26, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

As per records we found that the booking was confirmed as per the search made by you. details were also shown to you before payment on the review page as well, please note there is no error from our side, any further changes cancellation and amendment charges would be applicable as per airlines policy. Feel free to write us back if you need any further assistance.

Regards,
Yatra Care !

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Website: Yatra trip

We were about eleven people traveling from chandigarh to manali, we are supposed to travel by 10.30 pm on 24th march and the bus arrived at 12 30 pm. Their was not even place given for us the reserved seat, not even seat numbers, asked to get seated wherever place available, to keep our baggage we kept everything on beside the seat, worst experience and frustrated, the people servicing for supreme travels used abusive language on the customers. This is such a shame for a company like yatra to onboard services like this. We would like to know on what action has been taken on this asap or we would raise a consumer complaint. This is atrocious and a very bad experience with supreme travels and as well as yatra. We thought yatra was a promising but broken everything in a single trip.

I would wish to be contacted regarding the action taken on this issue my no is [protected]

Apr 25, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Mar 25, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

As per our records, customer care team would have contacted you for all your concerns and have shared the required information with you. We would like to inform you that selected seat are not guaranteed by the bus operator and the bus operator reserves the right to change the seat numbers. The same is mentioned on the website also. Rest please be assured that the feedback related to delay in departure would be forwarded to the concern bus operator to make sure these thing should not be repeated with you or any of our upcoming customers. Please treat this as an isolated case and give us another chance to serve you better. Please feel free to contact us again in case of any additional help required.

Best Regards,
Yatra Care !

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I have booked trip to bali from 4 may to 9 may 2018. Sales team person manish has booked it wrongly from 4 april to 9 april. Also i have the mail confirmation of the package from 4 may to 9 may 2018.
On the top of it, when i am trying to contact yatra team, associates like sonu kumar, pawan, divya chauhan are saying that the server is down & it is happening since last 3 days. How the server is down since last 3 days? Is that a joke from yatra team?
This is my first time with yatra and such a worst experience. I will surely share this people & strongly ask them to not to book trip with yatra.
Can you help?

May 3, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Mar 23, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Shrenik,

We regret for the inconvenience caused to you!

We would request you to kindly share the Yatra booking reference number to enable us to assist you.

Thanks
Yatra Care

Verified Support

Mar 30, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Shrenik,

Greetings from Yatra.com!

We hereby would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.

Regards
Yatra Care

Verified Support

Apr 02, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Shrenik,

Greetings from Yatra.com!

We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us.

Warm Regards
Yatra Care

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I booked for himachal package from yatra dated 08.03.2018 to 15.03.2018 they alloted a driver from their tie-up cab agency (Harsh rawat).in our policy they told it will be an ac car for which we had paid package of rs.43, 500/- but the driver was not ready to switch-on the ac at all & was arguing with us in the entire trip.in every destinations he suppose to take commissions on our rides which was excluding of our package cost. We also confirmed with one of the guy from manali. He told your driver (Mr. Dinesh singh) / cab no. Dl 1z 3932) taking commission every time whenever he takes customer to our shop. We paid 5000/- total amount when we go to that shop for our snow ride. From that amount also driver took some amount as a commission. & at the time when he drop us at delhi airport on 15th march 2018 he asked upfront for tip of rs. 6000/- from us which we deny to give. The service which yatra provided us was worst. We were not knowing this kind of treatment & arrangements we will get from yatra. Driver suppose to take us according to his decision apart from our details which yatra gave us in our voucher and when we asked driver he said i will take u according to my locations which is know. I want a proper justification on this. We had spent much more money as we were unexpected. I need compensation from yatra for cheating us.

Apr 30, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Mar 22, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Sheetal,

Greeting from Yatra.com!

We sincerely apologies for the inconvenience caused to you. We have received your query & would respond to you at the earliest. Request your patience in the interim.

Best Regards,
Yatra Care

Verified Support

Mar 22, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Sheetal,

Thank you for your patience!

We would like to inform you that as we have checked our team tried to contact you. However, could not connect as the number was unanswered. Hence, resolution e-mail has already been sent to you on your registered e-mail Id. We would request you to kindly check the same and reply on that directly to close your query.

Regards
Yatra Care

Mar 30, 2018

Updated by Bsheetal I had already replied the mail on 22nd Mar'18 but so far nobody responded or no action has been taken for the same.

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Mar 30, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Sheetal,

We regret for this and delay in response!

However, we would request you to kindly allow us sometime to get this checked and resolved. Request your patience in the interim.

Thanks
Yatra Care

Verified Support

Mar 30, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Sheetal,

Thank you for your patience!

We would like to inform you that as we have checked our team tried to contact thrice. However, could not connect as the number was unanswered. Hence, our team has sent you the resolution on an e-mail. Therefore, we would request you to kindly check the same and for any further assistance feel free to connect with us again.

Regards
Yatra Care

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Bsheetal

from Mumbai, Maharashtra

Mar 30, 2018

Since I had replied on 22nd Mar, there is no reply from Yatra till today.

Reply

Yatra Online / YatraTrip.in Customer Care's response, Mar 30, 2018

Verified Support

Dear Sheetal,

We regret for this and delay in response!

However, we would request you to kindly allow us sometime to get this checked and resolved. Request your patience in the interim.

Thanks
Yatra Care

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Website: yatra.com

I booked hotel on 14th march on yatra.com then my plan is change so i cancelled booking, after cancellation process i received mail, in that mail they said "kindly note that the private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to refund the amount in your account." now it's 22nd march, 8 days from cancellation of booking i didn't receive refund. Yatra is worst hotels booking website.

Apr 22, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Mar 22, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Rahul,

Greeting from Yatra.com!

We regret the inconvenience caused to you. Request to kindly share your Yatra booking number for us to assist you accordingly.

Thanks
Yatra Care

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Address: Vizianagaram, Andhra Pradesh, 535591

Website: www.yatra.com

I booked a hotel room and the property owner says it is invalid.
We book online and this is the thing you do to a costumer by providing false booking. What ever it is we need this to be resolved and conform it as you promised. Hope you will keep it up.

Reference number : [protected]

Hotel conformation no : yat[protected]

Doma palace, gangtok, 91-[protected]

Apr 21, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Mar 21, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Greeting from Yatra.com!

We regret the inconvenience you have gone through. Kindly allow us some time to check.

Thanks
Yatra Care

Verified Support

Mar 21, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Greeting from Yatra.com!

We have contact the hotel on your behalf and found booking is confirmed and as per our records same has been conveyed to the guest.

Thanks
Yatra Care

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Address: Mumbai City, Maharashtra, 400049

Website: Yatra.com

Hello
This is Yomesh Patel

I cancelled my 2 bookings for Haytt Amritsar on the 17 th of January and got an sms confirmation from yatra also
Till date itâs above one month I have not received my refund amount
I am copying and pasting both the sms I got from yatra & it has both the reference no also

I have called mANY TIMEs regarding the same but every time they say that they have did the refund but thereâs a problem from my bank as they are not accepting it.
This is bull ###.i confirmed with my back and they say they have not rejected any refund back

I am tired of calling again and again.

May 3, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Mar 21, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Yomesh,

Greeting from Yatra.com!

We regret the inconvenience you have gone through. Request to kindly share your Yatra booking number for us to assist you.

Thanks
Yatra Care

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Mar 25, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Yomesh,

Greeting from Yatra.com!

We hereby would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.

Regards,
Yatra Care

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Mar 28, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Yomesh,

Greeting from Yatra.com!

We hereby would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.

Regards,
Yatra Care

Verified Support

Apr 02, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Yomesh,

Greeting from Yatra.com!

We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us.

Warm Regards,
Yatra Care

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Address: Gurgaon, Haryana

I am a regular customer of yatra.com.in past had gone to dubai and singapur.
Both trips were nicely planned. This time i booked my trip to europe and had a very bad experience.

Id yh 4034260... I had paid advance but after couple of days got information that as tickets are not available trip could not be materialised. I was informed that i will get refund but even after 15 days i had not received refund inspite of so many reminders.

Apr 27, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Mar 20, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Tejinder,

We regret for the inconvenience caused to you!

We have received your query and would respond you at the earliest.

Thanks
Yatra Care

Mar 22, 2018

Updated by TejinderTejinder No respond so far

Tejinder Pal Singh
22.03.2018

Mar 22, 2018

Updated by TejinderTejinder With due regards to Yatra.com may I ask some query.

I paid advance on 06.03.2018 (YH 4034260) . The very next day got information that as seats are not available the trip could not be finalised.
My query is that if tickets were not available why advance was taken? In any case if was taken is it not justified to refund immediately.?
Even after lapse of 16 days refund not received. Is it right to deal with regular customers.?

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Mar 22, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Tejinder,

Thank you for your patience!

We would like to inform you that as we have checked our team was in contact with you regarding your refund query and they have informed you that they will update you by Monday. Hence, we would request you to kindly wait as per the given time and you will receive the information soon from their end. If you need any further assistance, would request you to kindly connect with us again.

Thanks
Yatra Care

Mar 26, 2018

Updated by TejinderTejinder Hi !

" Dear Sir,

Today is Monday and

Wrt above it is intimated that no refund has been received so far.

Tejinder Pal Singh

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Mar 27, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Tejinder,

We regret the delay in response!

We would request you to kindly allow us sometime to get this checked and updated you. Request your patience in the interim.

Thanks
Yatra Care

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Mar 27, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Tejinder,

Thank you for your patience!

We would like to inform you that as we have checked your refund of INR 10000.00 has been processed from our end on 21st Mar'18. If payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Hope your query has been resolved now. Hence, we are changing the status of this query to resolved. For any further assistance feel free to connect with us.

Thanks
Yatra Care

Mar 27, 2018

Updated by TejinderTejinder Hi ! It is intimated that payment was from HDFC bank and 21, 22, 23, 26 and 27 ... 5 working days. Payment is not received till date. Till the payment is received it is not considered as resolved. I may also add that refund payment is due since March 07, 2018 when it was informed that seats are not available.

Tejinder Pal Singh ( dated 27.03.2018 8 PM )
[protected]

Mar 28, 2018

Updated by TejinderTejinder Hi ! It is intimated that payment was from HDFC bank and 21, 22, 23, 26 and 27, 28... 6 working days. Payment is not received till date. I may also add that refund payment is due since March 07, 2018 when it was informed that seats are not available.

Tejinder Pal Singh ( dated 27.03.2018 8 PM )
[protected]

Mar 28, 2018

Updated by TejinderTejinder Above letter is dated 28.03.2018.

Kindly refund my dues. I assure you in future I will not bother Yatra.com for any service.

Tejinder Pal Singh

Mar 28, 2018

Updated by TejinderTejinder "Dear Tejinder,

Thank you for your patience!

We would like to inform you that as we have checked your refund of INR 10000.00 has been processed from our end on 21st Mar'18. If payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Hope your query has been resolved now. Hence, we are changing the status of this query to resolved. For any further assistance feel free to connect with us.

Thanks
Yatra Care"

Above is letter from Yatra.com . Refund not received till now . 28.03.2018

Tejinder Pal Singh

Mar 30, 2018

Updated by TejinderTejinder Refund not received till now. 30.03.2018 9PM
Is there anyone in Yatra.com who can help?

Tejinder Pal Singh

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T

TejinderTejinder

from Gurgaon, Haryana

Mar 21, 2018

" Dear Tejinder,

We regret for the inconvenience caused to you!

We have received your query and would respond you at the earliest.

Thanks
Yatra Care "

When I can expect refund?

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Yatra Online / YatraTrip.in Customer Care's response, Mar 22, 2018

Verified Support

Dear Tejinder,

Greetings from Yatra.com!

We would like to inform you that as we have checked our team was in contact with you regarding your refund query and they have informed you that they will update the final refund status by Monday only. Hence, we would request you to kindly wait as per given time and connect with us, for any further assistance required. We will be happy to assist you.

Thanks
Yatra Care

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Website: Yatra.com

I have paid inr 70k for europe trip in month of jan 2018, i have cancell my trip due to family issue (Family member needs to be operated due to medical conditions and same documents is shared to the yatra) and yatra online is not refunding me money. I have initiated cancellation request before 45 days of travel and as per the document and cancellation policy i should get only 30k deducted from my advance amount and i should get 40k refund.

They are only giving me inr 10k refund saying that cancellation fees will deduct per person.

As per the documentation/emails from yatra they have clearly mention they will only deduct 30k amount before 45 days departure. (Nowere they mentioned in communication that they will deduct booking amount per person)

Please help me to get my refund of money.

Apr 27, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Mar 20, 2018

Updated by Kalpesh Walwatkar As per yatra cancellation policy, initial amount of 30 K only gets deducted if we cancel the trip before 45 days.

Verified Support

Mar 20, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Kalpesh,

We regret for the inconvenience caused to you!

We have received your query and would respond you at the earliest. Request your patience in the interim.

Thanks
Yatra Care

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Mar 20, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Kalpesh,

Thank you for your patience!

We would like to inform you that as we have checked it was clearly mentioned in the cancellation policy that booking fee is non refundable and applicable on per person only in cancellation. Hence, we have taken the booking fee complete from you and are refunding you INR 10000.00 only. would request you to kindly check the cancellation policy again at your end and connect with us again for any further assistance. We will be happy to assist you.

Regards
Yatra Care

Mar 20, 2018

Updated by Kalpesh Walwatkar As per cancellation document, it is clearly mentioned initial amount INR 30000/- will only deducted before 45 days of departure.

No where it is mentioned this amount per person.

Please review the comment in document carefully.

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Mar 20, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Kalpesh,

Greetings from Yatra.com!

We would request you to kindly check the payment terms and connect with us again for any help, we will be assist you.

Thanks
Yatra Care

Mar 20, 2018

Updated by Kalpesh Walwatkar I already check this many time and same is highlighted in above screenshot. Nowhere is mentioned 30K deduction per person.

For your information i have been asked 20K as booking amount for 2 persons and later i have been ask to pay 50K as advance and this is already on email.

I already asked to transfer booking/postpone booking but you can not provide that and not even refunding money as per the document.

I am only following the document we you have provided hence request you refund the amount.

Dear Consumer Department Sir/Mam,
Please help me to get this resolved as it is not getting resoved.

Mar 26, 2018

Updated by Kalpesh Walwatkar Any update on above request?

Verified Support

Mar 27, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Kalpesh,

Greetings from Yatra.com!

We would like to inform you again that it's clearly mentioned in the payment terms that booking fee is for per person and it's completely non-refundable. Hence, we would like to inform you that further refund would not be possible on this.

Thanks
Yatra Care

Apr 03, 2018

Updated by Kalpesh Walwatkar Can you show me where it is written that booking amount will get deducted per person in the document i uploaded in this case and in the email communication.

Additionally even 10K was not refunded yet as it was mentioned in your above update.

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Address: 506001

Website: www.yatra.com

Hi
I want to give a very poor feed back to the yarta online. This is for the 2nd time they canceled the booking for the hotel and every time they cannot reach me over phone and they regret by sending an email. My first reference was ref number no.[protected] which was canceled on 13/03/2018 and the 2nd ref no is :[protected] which was canceled 18th march, 2018. And the worst part was there is no cancellation policy as well.
I have an important client meeting and at the last moment they just cancel the booking. Please log a complaint against the poor service in yatra so that the customers does not face any inconvenience issue for this.

N. B: attached the screen shot of the emails for their apologize

Apr 18, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Mar 18, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Palash,

Greeting from Yatra.com!

We regret the inconvenience cause to you. As per our records under Yatra booking number[protected] hotel was not able to honor the booking but our team try to contact you to assist you regarding alternate hotel but after no response from your end full refund was processed for the booking INR 384.00 on 13th March 2018 and for booking number[protected] as per our records alternate hotel was given to you.

Best Regards
Yatra Care

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T

Trina saikia

from Kolkata, West Bengal

Mar 19, 2018

I purchased a refundable air ticket of Air Asia flight no I5-588 on 12th Apr18 bagdogra to kolkata but due to unavoidable emergency reason I have cancelled the flight but they don't refund anything.Please do the needful.

Reply

Yatra Online / YatraTrip.in Customer Care's response, Mar 20, 2018

Verified Support

Dear Trina,

Greeting from Yatra.com!

We would like to inform you that in case of refundable tickets please note refundable ticket does not mean that full refund would be processed. In refundable ticket airlines penalty are applicable remaining amount would be processed as a refund. Request to kindly share your Yatra booking number for us to assist you.

Thanks
Yatra Care

Yatra Online / YatraTrip.in Customer Care's response, Mar 23, 2018

Verified Support

Dear Trina,

Greeting from Yatra.com!

We hereby would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.

Regards,
Yatra Care

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Booking reference: yh3884228

Booked honeymoon starting from 10th march.

Worst thing is start was hell... Goair flight of 4.05 am was cancelled and no information was provided from yatra.
Along with other two couple, all we six persons were forced to wait from 2.00am to next flight, which we afterwards get info from airport authorities and not from yatra, till 6.00 am.
Expense of 6 persons for snacks and other around rs. 350 per person i. E, 2100.

Afterwards, while coming back, again same issue, no information about flight cancellation.
I had booked my corresponding flight from mumbai to vadodara but i can not catch up that,
Cancellation charges for that: rs. 10, 500/-

Again after leaving air port, we need to find a new mean of transportation to reach vadodara.
Cost: rs. 1200/- per person i. E, 7600/-

Again same cost of food and which i would have never incurred if found flight of vadodara.
Expense of 6 persons for snacks and other around rs. 350 per person i. E, 2100.
Plus:
Dinner of six persons rs. 2700/-

I have wasted my total rs. 25000/- and what we suffered is our bonus.

And thats not all.
At andaman, our hotel check out time is 8.00 am while our next vehicle, can it be flight or cruse, always starts around 11.00 am.
So need to find a place during all this period.

Apr 18, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Regret the inconvenience caused, we are having this checked with our concern team and would update you with the details. Kind request for your patience in the interim.

Regards,
Yatra Care!

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Mar 18, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Nikunj,

Thank you for your patience!

We would like to inform you that as we have checked, our team was in contact with you regarding your query. Hope your query has been resolved now. Hence, we are changing the status of this query to resolved. For any further assistance feel free to connect with us.

Thanks
Yatra Care

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N

Nv Susmitha

from Hyderabad, Telangana

Mar 19, 2018

I have booked train tickets through yatra.Com and cancelled the ticket online. But I have not received the refund.I tried for contacting customer support but of no use. Hence kindly help in getting the refund.

Thanking you
Susmitha

Reply

Yatra Online / YatraTrip.in Customer Care's response, Mar 19, 2018

Verified Support

Dear Customer,

Would request you to please share your Yatra booking reference number and your registered e mail address so that our team can assist you further.

Thanks,
Yatra Care !

Yatra Online / YatraTrip.in Complaints & Reviews

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Yatra Online / YatraTrip.in reviews & complaints page 70

customer care is the worst for yatra

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dear sir

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trip photograph

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trying to cancel ticket at yatra.com

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worst travel agents

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wrong booking 2603862395064

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cheated with hotel booking

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refund amount pending from 20 th january 2018

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refund due

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not refunding money as per the trip cancellation policy

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hotel booking || ref number no. 130382342313

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no information or update about flight cancellation

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