Yatra Online / YatraTrip.in Complaints & Reviews

As per my last discussion over the call, yatra committed that they will be providing us with ecash for 5000 against the inconvenience caused during our travel. I don't see any updates on that.

Moreover, the photographers who came for photo shoot on the venue have not send the photos yet. So why it was shown as complimentary. Its already been 20 days since we came back.

Why do they give false commitment?

Dear Sir / Madam

Felt cheated for sure. When I needed it for my booking two days ago it was not there.

What’s the point of offering a glass of water when I have already quenched my thirst. It was deprived when I was thirsty ….will always remember this incident.

Found your policy deceptive and manipulative. It better to pay more and feel better, isn’t it

Hope you spare others of experiencing the same.

Uday Tewary

From: Yatra.com
Sent: Friday, February 16, 2018 5:54 PM
To: uday.[protected]@yahoo.co.in
Subject: RE:'YA:9859929'

Dear Customer,
Greetings from Yatra.com
This is with reference to your query, regarding ecash.
We would like to inform you that ecash has been credited in your Yatra ewallet account. We request you to please login into Yatra's account to check the same.
Please do not amend the subject line while replying.

Regards,
Team Yatra

Yatra.com | 11th Floor Tower B, Unitech Cyber Park, Sec 39, Gurgaon, Haryana – 122002

Sir /madam

I bovas, tried to book train ticket through yatra.com website but it didn't work. The booking confirmation didn't done. But payments is done, but ticket not yet confirmed. And in their website there is no proper way to register a complaint. The portal which is there for that will not work. So please try to help me to refund my amount. I am attaching the reference number along with this.
Reference number :[protected]
Please do the needful

Regards,
Bovas

I booked hotel on yatra.com and was given confirmation and paid payment also. Booking confirmation no is[protected].

Hotel laffaire, karol bagh. Check in 8th feb and check out 10th feb. On reaching hotel i was told from hotel that they did not confirm the room to yatra.com and denied any room to yatra.com
I called yatra support team 3 times from hotel and all the times i was told that i will given call back in 20mins but they never bothered to call back. I had to cancel all my plans and wait for 2-3 hours there and book some hotel. On call was priayanka and meenakshi. Both are most stupid and careless support.
On 10th feb again i called to check whats the scene, my call was attenedes my sameksha dua and was told that hotel confirmed them that i was given room where as hotel denied saying anything like that. I was promised i will receive call back in 2 hours but didnt get any reponse till now. They dont have any supervisor who can speak, atleast i requested them 10000 times to transfer call to someone sensible. Till date there is no single response from them. On requesting 10 times i was given a complain number, i. E, 9727314. Because of their cheap quality service i had to spend one day extra in delhi since first day was wasted.
This is the worst service ever any one can give and companh filled with all cheapsters.

We toured with yatra.com from 4th feb to 9th feb ref no, YH3857640.THey charged Rs.50.000.but didn.t provide the service as they promised .It was difficult to contact the agent after giving advan ce .not picking up phone or giving reply to our querries.That time only we decided not to go in their package but our Rs 9000. would not be refunded (agent name Rahul in gurugram office)so we paid rest of the money. They told us their services r good, hotels r 3 to 4 star buton the contrary all were budgeted hotels. Breakfast except in one was horrible. Secondly, itinerary was wrong. It didn, t show the places mentioned by them, it seems they had no idea of time and distance, most of the time we were in taxi as if we were paying for taxi riding. What for we should pay them? They should refund our money. We r senior citizens and booked package for enjoyment and relaxation.On every step we felt u charged exorbitantly with hardly thinking of comfort and satisfaction .We want to talk to u but how . our phone no is[protected].

Hi
I m manpreet from subathu, i booked a flight on 7 jan 2018 (New delhi to bagdogra) pnr number vvjnk3 through yatra schedule time 1:55pm on 12feb 2018 but flight take off on 10:25 with no information giving on my number though any communication
So please help coz i m very haraased with this n the members of airport n vistara agents or bpo agents behaviour very rude against me

Booking reference number[protected]
I wanted to cancel my return ticket but in the yatra website they are not showing my last 6 months booking details and also not allowing us to cancel tickets.
Also, if i try to contact customer support for domestic and international flight they are not providing phone support as well.
These people are really making customer fool. Also, i had 1000 ecash that too they turned to zero without any reason.in the name of coupon they are using our money and giving to other peopole in the name of offer and cheating us.

Please find below details —
Congratulations! Your flight booking is confirmed.
Booking reference number[protected]
Please find your e-ticket attached with this email.
You will earn 1000 ecash for this booking. To know more about ecash and how to redeem it, click here

Svr travels - bus is worst and is not worth the ticket pricing. I have booked three tickets from hyderabad to belgaum, date of travel: 8-2-2018. Passengers before our seats started drinking and we have informed driver about this. Driver said drinking is not allowed in the bus and kept quiet. We asked him to go and stop it. He says, he is the driver and he can't stop it. Bus no. Is ar01h5212 boarded at 7:20pm at miyapur, hyderabad

Stop fooling customer by mentioning refundable on flight booking. If you have flight and some other charges why the hell you guys mentioned on website that refundable option for flight booking. Yatra reference number:[protected] I have cancelled and refunded amount 0. Whenever I call customer care they say etc etc charges will be deduct, my Question is if Refundable amount is 0 why the hell yatra mentioned REFUNDABLE. I don't want to hear the same dialogue that Yatra charges, flight charges and etc I need compensation for my cancellation.I paid more than 10000 and after cancellation 0????Do you guys think about customer or not. If I am not getting any cancellation amount this time I am going to put a lodge complain on Consumer forum and also going to send to mail to transport ministry. I hope I will get a good response for this.

I tried to book a room at sun-n-sand, shirdi, after all the process amount got deducted from my account but not got any confirmation from yatra. I got a text message from bank as shown below:
Dear customer, purchase of inr 4, 154.00 was spent using debit card of account xx3046 on 06-feb-18. Info: vin*yatra onlin
Now i am unable to contact yatra as i don't have any booking id.
Please kindly look into this matter.

On booking a ticket on a bus the transaction failed two time. But the amount is debited both times.
I want a complete refund of that amount
The instance is that. I planned a trip to calicut from attingal, first i choose redbus but after some thinking i decide to go with yatra.com. On downloading the app from play store i satrted to look bus for that time. I choosed kallada ac sleeper which starts from attingal at 10 pm and arrive at calicut at 5.30am. I had given my details after submitting my selected seat. Next i go in to the payment screen and seleted payment via upi. On selecting upi i get in the tez app and approved payment. First time transaction failed. I thought it was any connection problem. I decided to again pay. I repeated the same process. Both times the amount was debited from my boi account. I here by submitting a request for refund the debited amount from my account. The transaction details is provided as an image. Please look in to it and take necessary action

Hello yaatra,
I had booking from yaatra.com on january 02/2018 from indore to new delhi with indigo airlines. Due to technical problem with aircraft flight was cancelled on that day. My ticket was cancelled automatically. As i talked with airlines they said we have refund 2756 inr on 8 january to yaatra.com.
After communicate with yaatra.com they refund 145 inr to my credit card.
Now when airlines refund you 2756 rs and you only returning me 145 rs.
Kindly give me discription and refund my comlete amount. My booking detail are below.

Yaatra booking reference:[protected]
Airlines : indigo
Travel date: 02/01/2018
Flight no. Indigo 6e-867
Pnr no. A9s5gc
Indigo airlines refund amount 2756 inr
Refund date 8january 2018
Yaatra refund amount 145 inr
For booking reference[protected].

I have mede booking to through yatra for holidays of 3 nights four days for 1st march to 4 march and initially wrongly guided and thereafter on contacting there response is very poor/unsatisfactory & irresponsive and trying to deal as partial payment is mad and if i cancel they will make education as per their rules.

Finally i have cancelled my plan of travel and informed the concerned and i should get the full refund as its not my fault.

Yatra deducted inr 3824 for a transaction which was not completed by yatra and refund was initiated with ref. Id[protected] for the refund amount rs. 3824 with bank id[protected]. Actual amount credited is rs. 3772.10. May i know for the amount is deducted, and if this is way to looting people or making money for yatra, let me tell you its going to be tough for you yatra. I will go to consumer court for this cheating.

I was making a booking for blr to mumbai where the fare showed me rs 1304, i went ahead and made the booking but post the payment got a call saying that the fare is updated. How can the fare be updated while making the payment?

Spoke to one of their executives who claims if i called on the same day (Which i actually did) they could have done something about the difference amount. After speaking to him for close to 30 minutes he still could not provide a solution but instead put the blame on the customer saying that why have you called now post receiving refund.

My concern is that the fare is now 3 times its value when i made the booking as the executive on call told me not to check the fare again and again since the value of fare increases that way.

Booking reference[protected]

Yatra is biggest fraud company. I booked international flight ticket and i have such a bad experience with yatra company. Flight timing got changed 2 days ago and yatra didn’t care to inform. I asked for full refund because of misconnection but no response.

One yatra representative mentioned it’s refundable and another mentioned it’s not. Such a big mess in the company.

Every time i talk to them, they are changing statement. I also called to airline directly and they said opposit what yatra mentioned.

I had booked a service apartment through yatra.com and paid 100% advance money what they demanded from me and they confirmed my booking with reference number[protected]. But when i travelled to that destination and reached the service apartment, i was shocked to know that i don't have any booking in that service apartment... The owner of that property told me that he had informed yatra that there are no rooms available on the same day when i got the confirmation from yatra that your booking has been accepted. So, yatra executives inspite of knowing the fact that owner of that property has refused my booking, they didn't informed me about the same and i was in deep trouble along with my family in the unknown location. When i complaint yatra team, they said they are helpless now and cannot do anything to get alternate arrangement. Now imagine, where will i go with my family in that unknown place?? This is the worst experience i had ever...

My name is pradeep kumar, [protected], [protected]@gmail.com

Yesterday i redeemed a voucher of rs 1000 from my account

After that my account was rs.2205 but how did it get lost, i dont know

I had a call 2-3 days ago he wanted a otp from me, i had refused them,

I got a trip pdf ticket confirmation today on mail (Number is yh3923856)

Please tell me, who has got my e-cash and i need a refund,

I have a fraud,

I have booked a bus ticket in YATRA website [booking ref:[protected]] for total ticket fare of Rs1943. Total amount paid from my bank account was Rs1626 [[protected]discount)-181(E-wallet amount)]. But due to some reason i cancellated the ticket before 24hrs of journey. If cancellation done before 24hrs of travel, refund amount will be 85% of ticket amount (as per my YATRA ticket copy) which is coming around Rs1651 (85% of Rs 1943). Hence final amount to be refunded will be Rs1335 (Rs[protected] after deducting discount and E-wallet amount. But YATRA refunded me only Rs 1269 and they are not giving proper justification for the refund amount arrival basis. Each time during telephonic discussion, their customer care persons are telling different arrival basis and no body was ready to clarify the clear refund basis.
Please help in this matter as I dont want them to cheat people like this anymore.

Dear sir, this is to inform you that i sanjeev kumar indian citizen had booked our combined confirmed return international air e-tickets by yatra on 22nd sept. 2017 vide yatra reference no. Yt24605179. Our onward journey was on 17th dec. 2017 from new delhi to san juan argentina and return journey was 4th jan. 2018 from san juan argentina to new delhi. We were three persons traveling under the same pnr nos. Cyfqkn and owyvix. My wife carina alejandra bravo who is argentinean nation and my 15 years old son nadish bansal who is an indian were traveling with me. We had completed our trip and reached at new delhi on 12th jan. 2018.

During our onward and return journey, we had suffered a lot with physical, mental, emotional and financial problems. When we reached to jorge newbery buenos aires airport to take our flight ar-1430 at 06:10 hrs. There was no any flight due to cancellation of all flights as per airlines indefinite strike. We were waiting for the next flight ar-2436 at 19:05 hrs. But aerolineas argentinas airlines did not allow to board. We requested them so much but they did not listen anything. Neither they provide any another flight in next days nor refund any amount. They told us that yatra will give us refund. Finally we booked bus tickets for our further travel from buenos aires to san juan argentina on 19th dec. 2017. We already sent several emails to yatra in this regards since 19th dec. 2017.

On dated 4th jan. 2018, when we reached to san juan airport to take our flight ar-1435 at 15:35 hrs. There was no any flight for buenos aires. Aerolineas argentineas airlines told that our seats are in next flight ar-2437 at 21:45 hrs. Which was reaching to buenos aires at 23:15 hrs. We requested them that how we can take our further flights from buenos aires to delhi via dubai at 21:30 hrs. On the same day. They did not help us and told that you have to go to buenos aires to talk with emirates office at international airport buenos aires argentina. We took this flight and went to international airport by bus. But there is only one office which was closed. We all waited at the airport 15 hrs. Approx. Without food and money. On 5th jan 2018 at 16:00 hrs. Emirates official refused to help us and sent to aerolineas argentinas airlines office for further help.

Aerolineas argentinas airlines re-issued our tickets for delhi via rio janeiro and paris on 6th jan. 2018 with all the boarding passes. We told them that we two persons are indian and could not travel to paris without their visa. But they did not listen us and told that you can travel without any problem through paris. We took our flight from buenos aires argentina to rio janeiro and reached there. When was the time to take air france flight to paris, emirates persons stopped us and did not allow us to travel further due to no visa for paris. They sent back us with our all luggage to argentina on the same day by ar-1251 flight due to aerolineas argentinas airlines mistake in the booking. We requested them to send our luggage in our flight but they did not change our luggage tags and told us that we had changed it but the number will be the same. But we did not received our luggage at buenos aires as they did not sent back our luggage in our flight. We waited many hours in the airport to find out our luggage. Finally we wrote a complaint of our lost luggage. On that time we did not have any cloth to change. We went to aerolineas argentinas office at jorge newbery to request them to provide a hotel, food and transport as we did not have money. On our request, they sent us to a hotel after waiting four hours in the airport. On the next day, we received our luggage in our hotel.

On 7th. Jan. 2018, we again went to aerolineas argentinas airlines office and request them to find and re-issue out tickets via dubai. They made a new ticket via sao paulo and dubai for 8th jan. 2018.in this connection the flight from dubai to delhi was business class due to non availability in economic class as per they told us. This decision was taken by their boss as per the customer executive. On our request, they sent us again to a hotel.

On 8th jan. 2018, we took our to sao paulo and reached there to take our next flight for dubai.

On 9th jan. At the time of boarding, emirates employees made my boarding pass and did not made the same for my wife and son. We were told that they could not made the entries in their system due to wrong booking by aerolineas argentinas airlines at buenos aires argentina. After this, we went to talk with their boss ms. Liliana, who immediately destroyed my boarding pass. She did not allowed us to take this flight. After that we contact with aerolineas argentinas office persons by phone because the offie was outside the airport and we could not go out without visa. Ms. Fernanda from their office told us that was a mistake by emirates not by aerolineas argentinas airlines. Again we request them to provide a hotel and food. After some hours, she came and met us. She went to a hotel in the airport with us and provide to stay there. We called to aerolineas argentinas airlines local office several times and requested them to provide us new tickets as soon as possible as we could not stay a long time in sao paulo without visa. But they did not listen us.

On 10th. Jan. 2018, we again called and requested them so many times to make new tickets soon via dubai with less transit hours. Because my wife is working in a school and she did not have more leaves. My son is also loosing his classes and no more leaves. Myself was suffering with the same situation since long days. After several calls, they inform us that our tickets are ready at emirates boarding gate counter and collect them at 23:30 hrs. When we reached to emirates counter, they made our boarding passes and then we realized that we need to wait in dubai airport for 23 hours and 45 mins. Such a long transit without accommodation, food and clothes to change.

On 11th jan. 2018 we took our flight at 22:00 hrs. From dubai to delhi and arrived on 12th jan. 2018 at 02:40 hrs.

As per the above mentioned our circumstances, we suffered with a lot of mental, physical, emotional and financial stress during our entire journey. It is yatra duty to inform us by email if there is any changes in the flight schedule and help to re arrange the whole trip. This is to inform you that no one from yatra had inform us by email about the changes neither help us to solve the problem during our whole journey. We wrote several emails to yatra.com but they have not given any compensation till today. Kindly give us refund and compensation in this regards without delay. Awaiting for your kind reply. Thanks and best regards, sanjeev kumar, carina alejandra bravo, nadish bansal mob. 91-[protected]