Yatra Online / YatraTrip.in Complaints & Reviews

Hello yatra,

I made flight booking yesterday for 10 people to dubai. The price was 19k and when i booked the price automatically increased 30% after which it went to the payment website. The website was so down and after filling in the travellers details it directly took me to the payment page in which i was not able to see the total price. Since i saw the amount as 19k i went and made the payment. When i made the payment the cost has gone really high and the charges were more.

I booked for my boss and now because of this the same is about to get deducted from my end as a penalty.

If i would have booked directly in the airline website the amount would have been less. I need the entire refund amount without any cancellation charges. This is really bad and refund the entire amount as the amount when i booked and when i paid was totally different and it was totally high.

Booked one hotel in hampi from dec 23 to 25 dec 2017
Reservation made on 02.12.2017
Received confirmation voucher from yatra
On 05.12.2017 received a call from yatra when the cce stated that karnataka govt has banned hotel bookings in and around hampi
They cancelled the booking and initiated refund

No such ban was imposed by govt
Later on chat, yatra people told that the contract with hotel has expired
On email they stated that hotel refused to honour booking

Your a/c no. *0374 is debited for rs. 431.00 on[protected]:58 and credited to a/c no. *0890 (Upi ref no[protected].
Amount deducted but no ticket booked on android mobile app of "yatra.com"
Date of deduction[protected]
Time of debit - 17:58
Upi ref no[protected]

Payment was done [protected]@eazypay.

[protected]@gmail.com
Mobile no - [protected]

Have booked the hotel from yatra.com. We have received the mail but the hotel person have not received the mail for the booking from yatra. Hence he asked to wait for the same till he get the confirmation for yatra. We have waited there till 1:30 in the mid night. But till that the hotel person refused to give the room. We have also showed them our mail and reference msg which we have received the mail from yatra. But the refused on that part.

We have also written the mail to yatra team but we have not received any reply on this. The booking was done on 26th november 2017 and today is 3rd december 2017.

In the mail chain, we are on the 17th mail of yatra, rajni sharma is not reading the mail which i have written to them and just copy pasting the same mail. We also have the word with mr. Abu, the hotel manager, they told us that he will refund. Have written the same thing to rajni. But the main thing is that she is not reading the mail and copy and pasting the very first mail from her.

Hotel was asking to pay again and we will refund. This doesn't make any sense. When we have paid online why we will pay cash. They why they have made the app when we have to pay cash to the hotel again.

Hi there,
This is gautham kumar gouri shetty, i was try to buy tickets from your website. For hyd to delhi. And it's charged me 20k for 4 passengers and one of your customer service agent call and say that make the payment again and i will return your first payment in 2 to 7 days... Which don't make any sense rather you adjust the payment. This website is complete spam.. Don't buy tickets in yatra.com... Of i don't receive my refund asap i will see you in court people.

I've been facing so many challenges with this holiday package. First of all, i was promised (In email) that i would be booked a 9.35 am flight from chennai. But when the tickets were shared with me, it was for a 11.00 am flight.
Then, i was told that on nov 27th that the promised hotels were not available, and alternate hotels were proposed by yatra. I responded back immediately on the same day that we are not ok with one of the alternate hotels (Grand oriental) as it did not have good reviews on google. However, until today (Dec 1), the alternate hotel option has not been shared with me and the booking has not been made. Also, the hotel booking confirmation receipts for the other ones have not been shared with me for any of the hotels. As a result, i've not able to apply for visa.
I have sent almost 10 email reminders and called yatra a hundred times, but still the team has not been able to close this.
After all of these, i really wish to cancel this package as this has already caused such a pain with the back and forth involved. There were three travel agents changed already, and i'm not sure if there will be any more new people involved.
Pls let me know who to escalate this to. I really don't want to make this a big issue, but i want to finish this thing soon so that i can take care of other things.

Invoiced - booking #yh3744082.

Yatra online / yatratrip.in — holiday destination


Hope you are doing great. We want to change our destination as you guys knew that mount agung volcano eruption. We do not want to take any risk because after 31st december we cant reschedule our trip plan. Last year also we booked kerala trip we faced problem and our trip was spoiled but this time we cant take any risk. We are ok with any other destination with same flight.
Also we had a discussion with airasia they suggested to cancel our flight and transfer our amount to airasia account. They will credit our amount in airasia account. But just because of yatra we are not able to do it.

I have been with airasia for 1 hour and they said the yatra agent has locked till 10th dec and that’s why they cant reverse. Inderdeep was the agent.

We just want safe trip that’s all. My friends and family suggesting not to go to bali. I dnt know why yatra agent have locked the flight. We wanted to go to bali but not like this way. We just wanted a new package asap so that we can get it done during same period. Because after 31st december we cant go for any holiday because company will not allow any leave and already we invest 75000 and if we dnt pay rest of the amount by 3rd dec they will not return any amount.

Can you guys help on this case. Unfortunately we have to travel through airasia but still there are many destinations and tickets left but i don’t think if we wait till 10th and then come to know that bali is still unsafe we wont be able to book a new vacation this year and it will be total loss rs.150000. However yatra can easily change our destination but they are not doing it.

Hope you are doing great. We want to change our destination as you guys knew that mount agung volcano eruption. We do not want to take any risk because after 31st december we cant reschedule our trip plan. Last year also we booked kerala trip we faced problem and our trip was spoiled but this time we cant take any risk. We are ok with any other destination with same flight.
Also we had a discussion with airasia they suggested to cancel our flight and transfer our amount to airasia account. They will credit our amount in airasia account. But just because of yatra we are not able to do it.

I have been with airasia for 1 hour and they said the yatra agent has locked till 10th dec and that’s why they cant reverse. Inderdeep was the agent.

We just want safe trip that’s all. My friends and family suggesting not to go to bali. I dnt know why yatra agent have locked the flight. We wanted to go to bali but not like this way. We just wanted a new package asap so that we can get it done during same period. Because after 31st december we cant go for any holiday because company will not allow any leave and already we invest 75000 and if we dnt pay rest of the amount by 3rd dec they will not return any amount.

Can you guys help on this case. Unfortunately we have to travel through airasia but still there are many destinations and tickets left but i don’t think if we wait till 10th and then come to know that bali is still unsafe we wont be able to book a new vacation this year and it will be total loss rs.150000. However yatra can easily change our destination but they are not doing it.

My booking reference no. Is yh3736205
My yatra representative name is swati arora.. After getting booking amount 35000 for singapore package they are not receiving my calls to clear my queries. Even when i msged mail then also no replies.
I cannot take risk further more so iwant to cancel the booking
I have mailed them that i want to cancel the booking but no replies...
Take action as soon as possible n refund the amount.

I am a regular customer of yatra.com, i booked a three star hotel in the name of shelter palace at navi mumbai with reference no[protected] for three nights 26 nov to 29 nov. But the hotel didn't deserve single star.in the name of free breakfast there is no breakfast and other facilities like three star hotel.
The yatra has cheated us, next day i booked nearby hotel and checked out from shelter palace. I am approaching yatra for my two days refund but they refuse to pay the same. I request you please do something in my favour. I enclosed of both bookings.
Regards
Sandeep kochar
[protected]@gmail.com
[protected]

Compensation /refund required for the activities which were not provided during my travel to andaman package.

Scuba diving, semi - submarine, glass bottom boat ride included in my package, but only glass boat ride provided. Main activities scuba and semi submarine not provided.

Yatra must provide compensation/refund for the activities which we were not provided during my travel as we opt the package only due to these activities.

Moreover other couples/group member having the same package in cost around 60-65 k and i availed the same package in much higher cost.

Booking reference no. =yh3782816
Correct our names as sahil, alka instead of sahil sharma, alka sharma in flight tickets. Otherwise cancel our bookings and refund the whole amount we have paid to you. It's your responsibility to confirm our data before booking flight tickets. We have called the agent sana khan so many times to correct this error, till now we have not received the tickets with correct names. Make sure you correct this in both way tickets, from delhi to goa and goa to delhi.

I have booked the package with yatra.com to andaman. After giving the quotation, i paid the initial money to book the flights. As soon as they received the money they have firstly they change my flight which is direct flight to connecting flight that increase my travel time to 4 hours. Also, the person who is talking to many times before the payment and stop taking my calls and not responding to the emails. Luckily, i haven't given the full amount but still it feels like cheated for our hard earned money going in vein with these type companies running in india.

I am nikhileswarreddy, i have booked 2 rooms in yatra.com. I have mail with confirmation "booking reference number[protected]. Kindly note, your booking is now confirmed. You are not required to contact yatra to confirm further". So by believing on yatra hotel bookings i have booked my train tickets, after 5 days of my booking i have received a call from customer care, hotel rooms are unavailable so please accept cancellation of your hotel booking.
I have requested to yatra customer care to arrange rooms in another hotel based on your contacts in that area because of already train tickets are booked. But yatra customer care are not helpful.
Hotel name swastic residency, proddatur, andhrapradesh.
Sincerely, i need justice, no one wants to hardly suffer by booking in this hotel. My sincere advice to yatra customers is do not totally believe on yatra.com at the neck of the moment they also not helpful. Try to check twice to contact with hotel where you have booked.
Please

Dear consumer complaint,

I book tickets with yatra.com on the regular basis and my email is [protected]@gmail.com. It's like i book about 20 tickets and hotels a year or more.

I have just booked a ticket for my brother in law - rahul kumar for some emergency in my family. However, since i was in hurry i booked using yatra app on mobile. After booking ticket i found instead of rahul kumar i wrote rahil kumar - i accept its human errors. Right after one mint, i called airline, however, they said yatra should change it and there should not be any charge for the same. When i spoke to yatra - their reps "neha kashyap" was very rude and unhelpful. She refuses to help and said such changes is not possible. I offered to pay modification fee however since the flight was in next 4 hours - that was not possible from there end. Also, i couldn't cancel the flight.

I have one more opinion that they run this ecash scam - i have 7000 ecash and i was not able to to use more than 200 ever. They give me like 1000 ecash every time i book tickets, whats the point when you cant really use them. Can you imagine they offer me 200 ecash and charge me 270 rs as a convenience fee?

I am very unhappy they way dhruv sangvi and his team running this company with no professional service whatsoever. This is like happened to me twice and probably they have the rudest team dealing with passengers. They want more people to cancel or modify tickets to make more money. I would really not going to use this app ever in my life, neither going to recommend anybody

Thanks,

Aakash mehta
[protected]

I have booked a train ticket... Mayiladurai to madurai 2 seats fare amounts are 406.. Travel date : 14/11/2017. Booking date : 13/11/2017. Yatra send to me a message that's... Refund for yatra refference number is[protected] has been processed. Your bank transaction id for the refund of 406 is[protected]. Kindly note that the private sector banks may take 2-3 working days and public sector banks may take upto 7 working days to refund the amount in your account... Yatra customer service not responce my call... How will you credit to refund amount in my account

Transaction got failed from yatra mobile app while booking bus ticket and amount got transferred from upi app. The yatra app crashed after i authorised payment from upi app. Neither the booking was confirmed nor the money was refunded. Many time contacted to yatra only got message that "our concern team is working on this" and share details of transaction that i did three times already but no response.
Details are
Date of transaction: 18th nov 2017
Mode of payment : upi from phonepe app
Vpa used: [protected]@ybl
Bank name : digibank (Dbs)
Amount charged: 791 rs
Txn id: p1711181714229077228680
[protected]@gmail.com

Booking reference number[protected].. The refund process as said by yatra.com was initiated on 7th november and they said that the refund should be in my account on or before 14th november. But the amount of rs 35, 816 is still not refunded in my account.. The flight was from port blair to kolkata.. Please help me out regarding this matter i want the money desperately..

I have made an international flight booking through yatra agent harsharan singh on 4th nov. From bangalore to toronto. At the time of payment, the agent offered two options : get straight discount of 2800 or get ecash worth 7500 by applying a special promotion code. I opted for ecash and he confirmed having applied the same and will reflect in my profile in 24 hours.

Even after 2 weeks, it is not showing up. I called customer care on 12th nov. Who also confirmed that harsharan has applied the promotion code. They gave complaint ref. Of 25324881, but still it is not credited as on 17th nov.

I have to make a domestic flight booking within 1 week and need to apply ecash.

I paid amout rs 2882 for my flight on[protected], yatra reference number is[protected] go air flight [protected]@21:55 on sun 03 dec 17 from mumbai to goa is pnr byyz2k... Just after booking i tried to cancel my ticked as i mistakely booked for 3rd dec rather than 10 dec... Now i need to cancel my ticket but there is 0 refund... As airline cancellation charges alone are 2950 plus 400 as yatra cancellation charges.. Im trying to cancel my booking 25 days prior flight. This is really cheating for customers..