Yatra Online / YatraTrip.in Complaints & Reviews

#yatra.com... Very unahppy#falsepromise#patheticcustomerservice

I am constantly in touch with yatra.com for my going issue. My booking ref no : yh3985537. Below is my package details, wherein i was suggested by the executive (Mr. Amit kumar) the flower bed decoration to be removed as i was unhappy with the flower type used for decoration (Marigold). However, without any intimation the below highlighted inclusions were remove from the promised package.

I have made full payment on 11/03/2018 of rs.28, 500/- as confirmed by (Mr. Himanshu chopra). Due to inconvenience the executive suggested to change the hotel. Based on his suggestion (Mr. Amit kumar) the hotel was changed to "whispering inn". Also, i was promised that all the below inclusion will still be applicable with same package cost i., e rs.28, 500/.

In addition, i was also promised that i will be receiving e-voucher worth rs. 1500/-, still i haven't received on my registered email id.

If my issue is not resolved, i had asked them to cancel my request and refund the entire money back i., e rs.28, 500/.

I am very unhappy with the services and false commitments made by the yatra.com's team.

We were waiting for a call or an email with positive resolution, however there was no response from the #yatra.com team.

As per the given package we are suppose to travel on 26/03/2018. There is too much of delay and mishandling from #yatra.com with regards to my complaint.

After writing so many emails and calls still #yatra.com is not taking any serious action.

I have written to the below teams:

@cancellation team: please cancel the package if the issue is not resolved, as requested by me and refund the entire amount which is rs. 28, 500/-. I will be cancelling this package only because the way my compliant is handled by yatra.com team.

@[protected]@yatra.com: please look into this case and give feedback to your executive, that no false promises to be made and lose the customer's trust.

Hi sir/madam,

I have never seen such a worst customer service provide to customer. I have called 4-5 times first they make you wait saying sir we will be back in 2min with information but they take more then 10 min or disconnect your call and when you can next time again process start from beginning and now when i opted out for chat service because i m fed up with call, here also in middle of chat the person goes offline. Why do you keep such customer support? I am done with yatra and i usually do all bookings for all my employee company trips from your site but now i am not going to use your site. Enough is enough.

Payment for package done well in advance, but when the holiday started nothing was booked or paid to the hotels or service providers. Customer suffered with full family in a location without proper bookings, guidance and arrangements that too for a package which was confirmed and payment done fully well in advance more than 3 months.
Travel walk is an agent from yatra supposed to manage the holiday has done nothing from their end and asked customer to pay cash every places during check out which was on top of the already paid package amount.

I requested to refund the amount payed by me which is additional to the package amount due to nonpayment of booking amount at hotel, ferry etc by the travel walk.
Apart from the above mentioned refund i requested compensation from the package because i didn’t received any type of local tour or transport facilities which is included in the package itinerary from travel walk.

I requested yatra to consider this with due responsibility and initiate the refund as soon, but no response regarding the refund or compensation of package amount.

I lost complete amount of the package rs 48000, additional rs 20352, my leaves, spoiled entire holiday full in tension and stress...

My holiday was total failure due to reason that travel walk couldn’t given any booking at all, no local tour, no hotel payment done, ferry not booked. Even yatra not shown any responsibility for customer services and grievances... Full package amount was paid by me well in advance of 3 months but due to seller i had to pay for everything.

Hello,
I m very much dissatisfied
From your service
I regret why i took package from yatra
It was my worst trip ever
It was an embarrasing moment for me
Last time also i faced a problm during
My dubai trip
Bt this time it was not acceptable
I faced many issues during my trip
Very much dissatisfied from your service
Ill make sure your company doesnt get any bookings from my side and from my friends
Whether it is flight train holiday or any type of booking
And
Thanks for making fool out of me

I have booked ticket on 07.03.2018 at 20:51 hrs. From mumbai to chennai in spice jet and the booked date was 05.04.2018 at 23:35 hrs. The amount of rs.1810.0 transferred from my sbi bank account through netbanking to yatra.com. But the yatra.com message notification found that the booking is failed and no ticket send my mail i'd. I wish to know what was happened. Where my money rs.1810.0 gone.

Kindly convey your status of my booking.

Bank transfer ref. Igadbhfbs5
State bank of india, vashi branch, navi mumbai

We had a terrible experience with accommodation at gangtok - at hotel alaya. We had specifically requested a room with 3 cots, but were given a small room and no extra cot the first night. After contacting the hotel and our travel agent, we were given a tiny couch the second night. Also the hotel was of poor quality - single light, defective flush.

Sir
I have booked on line a room hotel rama palace at dist hardoi up
On dated[protected].
But no booking massage received me. And deducted rs 706 from my hdfc bank account through net banking. Received massage from a/c
Request you refund the amount as soon as possible
I am waiting your response
Thanks
Mohd. Qayum
[protected]
[protected]@gmail.com

I did my booking from manglore to mumbai on 5th april 2018. However, when i received my ticket after booking the date mentioned was 16th march

Booking reference number[protected]
Airline pnr byrfut

Soon after booking i had called customer care of yatra.com to resolve the issue where i was asked to either reschedule or cancel my ticket whose fare is equivalent to ticket fare.

Please help to get the issue resolved as i feel it is unfair to pay additional approx. 2000/-

Dear sir/madam

Subject :- harassed by yatra online pvt ltd

Booking ids provided by yatra :- ya9522643, yh3943676

I booked a tour to australia & newzealand on 11 jan 2018 for my brother & bhabi through yatra online pvt ltd.

Sucheta chugh & manish anand are the yatra employees those who provided us the tour.

1. First of all my departure date was on[protected] but they changed it to[protected] as i already made most of the payment.

2. They provide us the itinerary with timings mentioned for various services just before a day of departure on[protected] with wrong information (Wrong timings were mentioned) due to which my brother & bhabi missed their flights from christchurch to brisbane. Any how they managed to bought air fare from christchurch to goldcoast they bought air tickets themselves for which they paid 737/- $nz and 100/-$nz for a cab from goldcoast airport to the hotel. I booked that tour for my convenience but travellers are totally fed up with services provide by yatra online travels pvt ltd. If my parents were there and if they missed their flight just because of the wrong information provided by yatra than how they managed. If otas will work in this manner then i think in some time otas will surely get shutdown. Because of this i paid twice for the same service. We need complete air fare & cab fare refund from the company. Yatra provided a cab at 800 hours from hotel to airport & flight was at 8:15. There were no cab before 8 in the hotel.

3. At australia goldcoast, yatra committed to provide hot air ballooning with champagne breakfast to the travellers but they were unable to provide such service for which manish anand an employee of yatra & a tour provider confirmed us to provide a refund of inr 23192/- on[protected] and provide confirmation to process refund within 07-09 working days but till today we received nothing from yatra side.

4. Yatra provide public mode of transport in newzealand on seat in coach basis without any sightseeing & the newzealand itinerary provided by yatra is full of sightseeing. Like a dtc bus coach stops at every stop to pick passengers. Yatra told transfers on share basis will be provided.

5. Now no one is picking up the call.

I want to suggest every traveler never booked a tour through any ota (Online travel agency). It's better to approach directly to the suppliers or owners for (Airlines, accommodation etc.) otas are only to harass customers.

Thanks
Anuj agarwal
[protected]@gmail.com
[protected]

I am dis satisfied with yatra online services. Thier online flight ticket purchase is very confusion and they making money
From innocent customers. I made 5 tickets domestic purchase. When i verified thru their online a quote was shown and i done
Purchase and at final
Ticket confirmation page they hold tickets mentioned i need extra pay 2000 rs in order complete purchase other wise saying they
Store ticket amount at some e-cash. That was not fair its customer wish to purchase a ticket based on quote.
I finally end up of paying extra 2000 rs on my purchase. Due to some personal reasons i cancelled my tickets and
Asked a refund. I lost 12000 rs on cancellation and airlines mentioned they already refunded with in a day after
Cancellation my partial amount which was rs 6300. Its 2 weeks airlines mentioned refunded and when i request yatra thru
Email they mentioned 4300 refund which was one week back and when request they mentioned processed refund and it didn't
Credit back to my bank account till now. This is not at all fair its customer wish to purchase any tickets or package
Thru them. Their way of communication thru emails is different. I sincerely request to process my refund and there is
Not a point of holding my refund till date. Regards, sudhir

My daughter won yatra gift coupon for Rs.15000/ in her school progtamme conducted by yatra.com-. I am contacting yatra office Mylapore, Chennai for using the coupon for holiday trip. But no body helping me. Mylapore yatra office given help line no. But no use. I am not able to redeem the gift voucher. Yatra.com simply cheated. I request you to take appropriate action for cheating people, that to children by conducting programmes in their school premises.

Dear sir,
I had booked for a vacation with yatra.com (Kolkata division). During negotiation they agreed to my demands and book the hotel. After payment of advance amount they are demanding more money for each service.
My booking reference number is yh3970983. During conversation yatra.com team members were using abusing language. Kindly suggest what to do now.

Team yatra,,
I wish to register my strongest disappointment upon the way your representatives deal with the clients. My object is related to a recent holiday package inquiry done by me for a trip to dubai. I had inquired about the package from two of your representatives who offered me different rates for the same package. Name of one representative is rashmi thakur and the other executive was a gentleman whose name i dont remember but i had talked to him around 2.18 pm today. Upon getting different offers it was obvious to suspect the authenticity of both therefore i called for the third time to confirm the same. Upon calling your representative informed me that when i am in contact with one of the agents, other agents cannot entertain me. Upon this explanation i politely disconnected the phone. But within two minutes i received a phone call from your representative who tried to act over-smart and tried to bully me about why i talked to any agent other than rashmi thakur. If such is the behavior you deal with your clients i dont think we can even think of taking your services. All my calls were made from my mobile number

Booked hotel through yatra app. Check
In date is 9th and 10th march. Being busy with some others issues i had to cancel my booking
Booking was fully refundable. Amount was 1169.
Booking refrence no is:[protected]
Mobile no:[protected]
Email:[protected]@gmail.com
I want to know when i will get the cash back
Kindly please refund money as soon as possible

I booked an hotel for check in 8th march 2018 and check out is 9th march.
When i called to the hotel, they denies the booking. They are telling that now they dont take booking from yatra.
At this situation on 24 feb 2018 i finally cancelled my booking
Booking refrence no:[protected]
Email:[protected]@gmail.com
Guest name:krishna chandra
When will i get my rs 1131 back. Its so urgent
With that money only i will be able book another hotel instead of this

Hi team,
I tried booking a ticket from Kolkata to New Delhi on 11th Feb, 2018 for the amount of 6075.The transaction failed at payment page.I did the payment through Paypal.After sometime I checked the paypal statement mentioning the transaction was success but I didnt receive the ticket.Then I booked another ticket and it was successful.I asked for the refund for failed transaction(booking id[protected] from Yatra on 13th Feb.On 13th Feb, I got sms that they refund has been processed from their end and it will take 7 working days for the amount to reflect in my credit card.But today is 27th Feb, but I dont see any trail of any transaction till date.I am attaching the emails and sms from yatra alongwith Payment summary from Paypal.Below are my details:

Name-Malkeet Singh Virdi
Payment made thru Paypal

Kindly help with the refund

This is regarding my another complain posted to yatra few weeks back. As mentioned earlier as well, the team committed to provide an ecash against the trouble caused during the trip. They did send an email to confirm ecash, but i do not find it after i logged in my yatra account. I conveyed the same to the team on the very same day when i received email from their end, but i did not receive any update after that. Please let me know if any update is available in this regards.

Thanks and regards
Sonal

I have booked a bus ticket from bangalore to guntur from yatra android app and money is deducted from my bank account but i haven't received any message or mail from yatra side. I have got transaction id that i paid using tez app and ecash of 100 is also deducted from yatra app but i didn't receive any confirmation. I have tried speaking to customer care but i didn't receive the support i should get from them. I am attaching the screenshots of the transaction id and ecash reference id

I am planning a family trip to malaysia/thailand for which 70% of the payment already made. But the service is so bad, the fellows are not responding to my mails. The mobile no. S provided by them are switched off, the guy who transfers the call (Sabyasachi his name) refused to transfer the call just because he could not pronounce my name even after five attempts. And his audacity is that he says there is no issue if i complain. The wrong invoice which was promised to me that it would be corrected in one day is not done even 10 days after making the payment. I can easily foresee the quality of my trip, right now that most of the payment is made i can't cancel this. But i will never take the service of yatra again.

Espected Sir

Recently I have booked a Manali pacakage tour with www.yatra.com and I was completely cheated. What they promised and what they gave is completely different. They offered me 4* hotel but they gave cheap lodge and also very poor service, poor coordination, and completely against the customer interest and worst customer care.

Pls advice how to lodge a complaint against www.yatra.com

So they will not cheat public.

Regards

T. Balaji