Yatra Online / YatraTrip.in Complaints & Reviews

We had a terrible experience with accommodation at gangtok - at hotel alaya. We had specifically requested a room with 3 cots, but were given a small room and no extra cot the first night. After contacting the hotel and our travel agent, we were given a tiny couch the second night. Also the hotel was of poor quality - single light, defective flush.

Sir
I have booked on line a room hotel rama palace at dist hardoi up
On dated[protected].
But no booking massage received me. And deducted rs 706 from my hdfc bank account through net banking. Received massage from a/c
Request you refund the amount as soon as possible
I am waiting your response
Thanks
Mohd. Qayum
[protected]
[protected]@gmail.com

I did my booking from manglore to mumbai on 5th april 2018. However, when i received my ticket after booking the date mentioned was 16th march

Booking reference number[protected]
Airline pnr byrfut

Soon after booking i had called customer care of yatra.com to resolve the issue where i was asked to either reschedule or cancel my ticket whose fare is equivalent to ticket fare.

Please help to get the issue resolved as i feel it is unfair to pay additional approx. 2000/-

Dear sir/madam

Subject :- harassed by yatra online pvt ltd

Booking ids provided by yatra :- ya9522643, yh3943676

I booked a tour to australia & newzealand on 11 jan 2018 for my brother & bhabi through yatra online pvt ltd.

Sucheta chugh & manish anand are the yatra employees those who provided us the tour.

1. First of all my departure date was on[protected] but they changed it to[protected] as i already made most of the payment.

2. They provide us the itinerary with timings mentioned for various services just before a day of departure on[protected] with wrong information (Wrong timings were mentioned) due to which my brother & bhabi missed their flights from christchurch to brisbane. Any how they managed to bought air fare from christchurch to goldcoast they bought air tickets themselves for which they paid 737/- $nz and 100/-$nz for a cab from goldcoast airport to the hotel. I booked that tour for my convenience but travellers are totally fed up with services provide by yatra online travels pvt ltd. If my parents were there and if they missed their flight just because of the wrong information provided by yatra than how they managed. If otas will work in this manner then i think in some time otas will surely get shutdown. Because of this i paid twice for the same service. We need complete air fare & cab fare refund from the company. Yatra provided a cab at 800 hours from hotel to airport & flight was at 8:15. There were no cab before 8 in the hotel.

3. At australia goldcoast, yatra committed to provide hot air ballooning with champagne breakfast to the travellers but they were unable to provide such service for which manish anand an employee of yatra & a tour provider confirmed us to provide a refund of inr 23192/- on[protected] and provide confirmation to process refund within 07-09 working days but till today we received nothing from yatra side.

4. Yatra provide public mode of transport in newzealand on seat in coach basis without any sightseeing & the newzealand itinerary provided by yatra is full of sightseeing. Like a dtc bus coach stops at every stop to pick passengers. Yatra told transfers on share basis will be provided.

5. Now no one is picking up the call.

I want to suggest every traveler never booked a tour through any ota (Online travel agency). It's better to approach directly to the suppliers or owners for (Airlines, accommodation etc.) otas are only to harass customers.

Thanks
Anuj agarwal
[protected]@gmail.com
[protected]

I am dis satisfied with yatra online services. Thier online flight ticket purchase is very confusion and they making money
From innocent customers. I made 5 tickets domestic purchase. When i verified thru their online a quote was shown and i done
Purchase and at final
Ticket confirmation page they hold tickets mentioned i need extra pay 2000 rs in order complete purchase other wise saying they
Store ticket amount at some e-cash. That was not fair its customer wish to purchase a ticket based on quote.
I finally end up of paying extra 2000 rs on my purchase. Due to some personal reasons i cancelled my tickets and
Asked a refund. I lost 12000 rs on cancellation and airlines mentioned they already refunded with in a day after
Cancellation my partial amount which was rs 6300. Its 2 weeks airlines mentioned refunded and when i request yatra thru
Email they mentioned 4300 refund which was one week back and when request they mentioned processed refund and it didn't
Credit back to my bank account till now. This is not at all fair its customer wish to purchase any tickets or package
Thru them. Their way of communication thru emails is different. I sincerely request to process my refund and there is
Not a point of holding my refund till date. Regards, sudhir

My daughter won yatra gift coupon for Rs.15000/ in her school progtamme conducted by yatra.com-. I am contacting yatra office Mylapore, Chennai for using the coupon for holiday trip. But no body helping me. Mylapore yatra office given help line no. But no use. I am not able to redeem the gift voucher. Yatra.com simply cheated. I request you to take appropriate action for cheating people, that to children by conducting programmes in their school premises.

Dear sir,
I had booked for a vacation with yatra.com (Kolkata division). During negotiation they agreed to my demands and book the hotel. After payment of advance amount they are demanding more money for each service.
My booking reference number is yh3970983. During conversation yatra.com team members were using abusing language. Kindly suggest what to do now.

Team yatra,,
I wish to register my strongest disappointment upon the way your representatives deal with the clients. My object is related to a recent holiday package inquiry done by me for a trip to dubai. I had inquired about the package from two of your representatives who offered me different rates for the same package. Name of one representative is rashmi thakur and the other executive was a gentleman whose name i dont remember but i had talked to him around 2.18 pm today. Upon getting different offers it was obvious to suspect the authenticity of both therefore i called for the third time to confirm the same. Upon calling your representative informed me that when i am in contact with one of the agents, other agents cannot entertain me. Upon this explanation i politely disconnected the phone. But within two minutes i received a phone call from your representative who tried to act over-smart and tried to bully me about why i talked to any agent other than rashmi thakur. If such is the behavior you deal with your clients i dont think we can even think of taking your services. All my calls were made from my mobile number

Booked hotel through yatra app. Check
In date is 9th and 10th march. Being busy with some others issues i had to cancel my booking
Booking was fully refundable. Amount was 1169.
Booking refrence no is:[protected]
Mobile no:[protected]
Email:[protected]@gmail.com
I want to know when i will get the cash back
Kindly please refund money as soon as possible

I booked an hotel for check in 8th march 2018 and check out is 9th march.
When i called to the hotel, they denies the booking. They are telling that now they dont take booking from yatra.
At this situation on 24 feb 2018 i finally cancelled my booking
Booking refrence no:[protected]
Email:[protected]@gmail.com
Guest name:krishna chandra
When will i get my rs 1131 back. Its so urgent
With that money only i will be able book another hotel instead of this

Hi team,
I tried booking a ticket from Kolkata to New Delhi on 11th Feb, 2018 for the amount of 6075.The transaction failed at payment page.I did the payment through Paypal.After sometime I checked the paypal statement mentioning the transaction was success but I didnt receive the ticket.Then I booked another ticket and it was successful.I asked for the refund for failed transaction(booking id[protected] from Yatra on 13th Feb.On 13th Feb, I got sms that they refund has been processed from their end and it will take 7 working days for the amount to reflect in my credit card.But today is 27th Feb, but I dont see any trail of any transaction till date.I am attaching the emails and sms from yatra alongwith Payment summary from Paypal.Below are my details:

Name-Malkeet Singh Virdi
Payment made thru Paypal

Kindly help with the refund

This is regarding my another complain posted to yatra few weeks back. As mentioned earlier as well, the team committed to provide an ecash against the trouble caused during the trip. They did send an email to confirm ecash, but i do not find it after i logged in my yatra account. I conveyed the same to the team on the very same day when i received email from their end, but i did not receive any update after that. Please let me know if any update is available in this regards.

Thanks and regards
Sonal

I have booked a bus ticket from bangalore to guntur from yatra android app and money is deducted from my bank account but i haven't received any message or mail from yatra side. I have got transaction id that i paid using tez app and ecash of 100 is also deducted from yatra app but i didn't receive any confirmation. I have tried speaking to customer care but i didn't receive the support i should get from them. I am attaching the screenshots of the transaction id and ecash reference id

I am planning a family trip to malaysia/thailand for which 70% of the payment already made. But the service is so bad, the fellows are not responding to my mails. The mobile no. S provided by them are switched off, the guy who transfers the call (Sabyasachi his name) refused to transfer the call just because he could not pronounce my name even after five attempts. And his audacity is that he says there is no issue if i complain. The wrong invoice which was promised to me that it would be corrected in one day is not done even 10 days after making the payment. I can easily foresee the quality of my trip, right now that most of the payment is made i can't cancel this. But i will never take the service of yatra again.

Espected Sir

Recently I have booked a Manali pacakage tour with www.yatra.com and I was completely cheated. What they promised and what they gave is completely different. They offered me 4* hotel but they gave cheap lodge and also very poor service, poor coordination, and completely against the customer interest and worst customer care.

Pls advice how to lodge a complaint against www.yatra.com

So they will not cheat public.

Regards

T. Balaji

As per my last discussion over the call, yatra committed that they will be providing us with ecash for 5000 against the inconvenience caused during our travel. I don't see any updates on that.

Moreover, the photographers who came for photo shoot on the venue have not send the photos yet. So why it was shown as complimentary. Its already been 20 days since we came back.

Why do they give false commitment?

Dear Sir / Madam

Felt cheated for sure. When I needed it for my booking two days ago it was not there.

What’s the point of offering a glass of water when I have already quenched my thirst. It was deprived when I was thirsty ….will always remember this incident.

Found your policy deceptive and manipulative. It better to pay more and feel better, isn’t it

Hope you spare others of experiencing the same.

Uday Tewary

From: Yatra.com
Sent: Friday, February 16, 2018 5:54 PM
To: uday.[protected]@yahoo.co.in
Subject: RE:'YA:9859929'

Dear Customer,
Greetings from Yatra.com
This is with reference to your query, regarding ecash.
We would like to inform you that ecash has been credited in your Yatra ewallet account. We request you to please login into Yatra's account to check the same.
Please do not amend the subject line while replying.

Regards,
Team Yatra

Yatra.com | 11th Floor Tower B, Unitech Cyber Park, Sec 39, Gurgaon, Haryana – 122002

Sir /madam

I bovas, tried to book train ticket through yatra.com website but it didn't work. The booking confirmation didn't done. But payments is done, but ticket not yet confirmed. And in their website there is no proper way to register a complaint. The portal which is there for that will not work. So please try to help me to refund my amount. I am attaching the reference number along with this.
Reference number :[protected]
Please do the needful

Regards,
Bovas

I booked hotel on yatra.com and was given confirmation and paid payment also. Booking confirmation no is[protected].

Hotel laffaire, karol bagh. Check in 8th feb and check out 10th feb. On reaching hotel i was told from hotel that they did not confirm the room to yatra.com and denied any room to yatra.com
I called yatra support team 3 times from hotel and all the times i was told that i will given call back in 20mins but they never bothered to call back. I had to cancel all my plans and wait for 2-3 hours there and book some hotel. On call was priayanka and meenakshi. Both are most stupid and careless support.
On 10th feb again i called to check whats the scene, my call was attenedes my sameksha dua and was told that hotel confirmed them that i was given room where as hotel denied saying anything like that. I was promised i will receive call back in 2 hours but didnt get any reponse till now. They dont have any supervisor who can speak, atleast i requested them 10000 times to transfer call to someone sensible. Till date there is no single response from them. On requesting 10 times i was given a complain number, i. E, 9727314. Because of their cheap quality service i had to spend one day extra in delhi since first day was wasted.
This is the worst service ever any one can give and companh filled with all cheapsters.

We toured with yatra.com from 4th feb to 9th feb ref no, YH3857640.THey charged Rs.50.000.but didn.t provide the service as they promised .It was difficult to contact the agent after giving advan ce .not picking up phone or giving reply to our querries.That time only we decided not to go in their package but our Rs 9000. would not be refunded (agent name Rahul in gurugram office)so we paid rest of the money. They told us their services r good, hotels r 3 to 4 star buton the contrary all were budgeted hotels. Breakfast except in one was horrible. Secondly, itinerary was wrong. It didn, t show the places mentioned by them, it seems they had no idea of time and distance, most of the time we were in taxi as if we were paying for taxi riding. What for we should pay them? They should refund our money. We r senior citizens and booked package for enjoyment and relaxation.On every step we felt u charged exorbitantly with hardly thinking of comfort and satisfaction .We want to talk to u but how . our phone no is[protected].