Yatra Online / YatraTrip.in Complaints & Reviews

Hello,

I am writing this complaint with much anger towards the services got offered through yatra. This was my first and probably the last experience through yatra i believe. I had done multiple bookings like this, with other competitors of yours and never faces a single issue for years. There services were much much better when compared to yours. I am planning to post my reviews on all the available portal about this bad experience so that no other should face such this issue. At-least, by this you would start improving your services.

I had booked tickets for my uncle and other colleagues of him who were traveling from bangalore to hyderabad for a trip. All of them were senior citizens and who could not withstand this climate and also had women, who could not be left without a room around 11pm night.

Starting with the story or may be the tragedy which we had to face with your service.

* i booked 2 hotel room for 2 days.
* made the full payment and got a booking confirmation about the same.
* the rooms were booked for all elderly people (Senior citizens).
* but the hotel managements denied the rooms saying rooms are full and they said, they did not get any confirmation from yatra.
* the way the treated the people too was bad and we could not accept that. At-least, they should have a courtesy to treat the elderly people with due respect and with patience.
* the time is around 11pm night, can you imagine how these elderly people would suffer without a room to stay in this climate. Even elderly women's, are traveling with them. So, who will take responsibility for there safety. So, that doesn't matter for yatra, to take due care of there customers.
* called your support and things were not that clear and they were keen in providing the refund, but do not talk about the services, which was promised by yatra and then cheated us. You might say, the hotel did mistake. Please be informed that, we don't know who the hotel people are. We had trust only on you, when we travel from a different place.
* i want you to take serious action on this matter at the most priority, or i would have to take this up further from my end.

Booking details as follows:

Hotel name - rainbow saphire.
Booking reference number[protected].
Check-in date - 23.12.2017 (Sat).
Check-out date - 25.12.2017 (Monday).
Number of rooms - 2.
Booking on the name of - mr. Shanmugam km.
Booking using the phone number - 99028 xxxxx
Booking mail id - [protected]@gmail.com

I had made a booking for a resort from the yatra website. The booking was for sanskruti resort of gokarna (Ref[protected]. The confirmed date was 11-12 dec 2017. The booking unfortunately was cancelled by the hotel, and i responded immediately my mailing the cancellation mail to yatra. They said that they would take action on it. I called up the resort and was suggested by the resort management to proceed with the trip and i would be given the room of my choice, and that the yatra refund could be taken care of as they would affirm the cancellation for the yatra booking. I kept following up with yatra with the same response, 'we will look into it'. Then finally, in one such follow up call, a guy (Travel expert) from yatra named navneet jaghmola said that he would look into it and asked me to mail the cancellation receipt to his personal email, which i did. Needless to say that i got no news from them after that, despite being assured that i would be alerted of the status asap (Sometimes they'd have the gall of assuring me of action within 30 minutes).
Now several calls and 11 days later when i called up yatra again, they tell me that the hotel refused any cancellation and any refund would be impossible. Further, when i requested to be put on call with her manager, she (The travel expert) refused on my face. Despite of my asking several times, she kept refusing, even when i told her that i would wait for as long as required for her manger to become available. Finally she said that the manager would contact me soon. I am quite certain that it won't happen or will not be authentic, after going through this entire ordeal.
It is not the loss of the booking price (4500 rupees) which bothers me the most, it is the on-the-face lies and deception and daylight theft (With proof of theft) of this company that has left me shocked. All i know is that, i paid money for a booking that was not cancelled by me. So whether it is by yatra (Which i am certain it is) or the sanskruti resort, i got my money stolen despite there being no fault of mine.
Please refrain from using this service for making any kind of booking, and also avoid the resort if ever you plan on visiting the lovely village.

As per the booking tickets sent by yatra team, we went to dubai last week. But as we reached hotel, the hotel management said they didn't have any booking by our name. We with our 18 months baby sit in reception for 2 hours. They took money for abu dhabi city tour but cancelled on the moment. They had no coordination with each other. I mailed them 5 days before but no action is taken by anyone till now. It's second time yatra made us disappointed. Never ever book any tour with this company.

Hi,

I have made a hotel booking through yatra.com on 23rd and 24th of december (Booking reference no:[protected]. The booking was confirmed in (Hotel name :trippers stay, kushal nagar). Today i got a call from yatra, and the executive told me to the hotel is unavailable now and i have to cancel the ticket. I dont know how they can do such act for ticket booked more than one week back. I have the ticket copy with booking confirmation and hotel confirmation. I called to yatra again then they said they will resolve the issue in another two hours time. Called after few hours now they are saying that they need one more day to find out the issue. It is very horrible since i already made travel plan and the last minute they are saying the hotel is not available.

Yatra.com
Booking reference no.[protected]
I booked a hotel from yatra on 7th december.. And received the confirmation the same day..
Post this confirmation mail i finalized my travelling and booked my tickets from delhi to shilma.. Please note the same are non refundable.

On 9th i called up yatra since i wanna upgrade my hotel. I was told that the booking cannot be chnaged now since my existing hotel woodstock resort will provide no refund.. So i decided to manage in the same hotel.
Today i. E.16 th december.. I called the number mentioned in the confirmation mail assuming its was the hotels number.. Just to understand the amenities since the temperature in shimla is low.
The call was handled with some "akhil gusethouser new" and they told me that the booking has not been confirmed by there end. Since i had the confirmation mail i enquired how the same is not confirmed.. They simply told me that it has noy been confirmed from them.. Wat an example of professionalism.. I asked the female to plse look into the matter, connect yatra and your team and plse call me back.. But i didnt received any call.
After an hour or so i decided to reach out yatra and the person who received the call very rudely told me that he cannot do any thing about it immediately and will need 24 hrs to get back to me on this..
Also he said he cannot confirm if he can provide me with a hotel.. I asked him to connect me to his supervisor he explicitly said that he cannot do so and the manager will say the same thing..
I still told him that i need to talk to the supervisor. He said there is only one supervisor and he is in a meeting right now..
This rude behavior is not professional at all and is not acceptable..
Where the hotel was not confirmed yatra should have reached me out to inform me that.. I never received a call.. The entire payment was made still no call back. Even when i reached out yatra on 9th no one said anything about my booking not being confirmed.
Are u guys even concerned about your customer... Just in case i wouldn't have called that number today and reached shimla directly assuimg that yatra has already made arrangements fr my stay and i dont need to bother.. It would have ben so embarrassing.
I want every one to be aware of how you guys are frauding innocent customers with big ads and commitments.
This is simply unacceptable with the type of branding you guys do.. I dont think i will ever like to make any further booking using this app

Plse take a look into this matter.. My trip is all planned and i cannot cancel it now.
I dont want a refund... I want a hotel confirmed booking. Any early response will be appreciated and i would not have to undertake drastic measures or move to consumer court.

Following are the issues detail:
1. On 10th dec my flight was from kolkata to chennai and it was delayed by 1 hrs. Flight was scheduled to arrive at 7:10 pm but it was arrived at 8:00 pm. My next flight was scheduled to departure at 8:35 pm.in very short time period i was not able to get boarding pass because of baggage belt.
2. I have talked to your representative ms dimple but she is not able to help me at this situation. According to her i have to book the air ticket again but there was no flight available. I asked to book at least a near hotel for night staff because i am traveling with my wife but she deny.
3. Lastly​ i booked a air ticket from chennai to kochi dated on 11 dec, departure at 9:00am. I have paid around 25, 000 rupees, which is extra amount i have paid.
4. Whole night i was stay in airport with no facility of proper meal.
Initial stage or starting day i got a worst experience from yatra and spice jet.

My honeymoon trip (Yh3651274) completely ruined as honeymoon cake missed on first day and cellular jail visit missed at last moment and too much follow up for everything and when called assistance then they said sorry and will refund the same for the missed itinerary and it will take 7-10 days but even after 12 days, when talked with yatra agent (Mr asli), they asked we have no information and it will take time.
This is the worst planned trip i have ever had in my life

My booking was cancelled after 3 days of booking. I was given an alternative in a cheap rated hotel. On replying to the mail that i cannot accept their alternative arrangement, i did not receive any response from the team through mail. They have called a couple of times to make me accept the alternative arrangement they have made. Even after sending multiple emails i did not receive a response nor any update on the booking status through mail. They are very clever as to not to commit to something through mail.
Booking ref number no. Yat [protected]

Hi yatra team,

This is just to inform you that we have booked the package recently against booking ref. Ya:6932376' bangkok holidays//yh3700952.
I just want to share my experience about your services. We have reached 4'o and lady came and told us to wait 4 hrs onto the airport. Why?
After waiting 4 hrs, we've reached at hotel 9'o clock in the morning then the receptionist asked to wait till 14:00 because the check in time was 14:00. We have paid 500 baht addition for prior check in.
After that, the co-ordination next the sight seeing was overall good. Transfer from one city to other was also good but on the last day, on-one has called us or informed us for department, we missed our flight just because of your team. Now, we're trying to get the support from yatra team to help to get out from that kind of situation. I was trying to call them contentiously but after waiting one and half hour, i've got the reply that we can't do anything. You have to book a new flight by your own.
Can't believe.
We've paid what they asked so why?
Now, we want refund for our new booked flight.
Please revert asap.

Hello, i have booked a ticket from pune to new delhi on 5 jan 2018 and my pnr is sdb3qz. When i was booking my ticket than they were showing earn 500 ecash thats why i booked a ticket but after booking they are showing you can not transfer your money into your bank account.. What is # man..
Yatra.com is a fraud and cheater company so, please friends do not book any flight by yatra. They are very big fraud. Ixigo is better than yatra. Ixigo return your 500 money into your bank account. I will never book any ticket from yatra.com. They are #er cheater and fraud also.

My booking reference id is: yh3798348

I've made a payment of rs. 6750/- which is just a part payment for a package that i've booked with yatra.

I've asked for few sight seeing additions to my package, for which i just haven't received any response ever.

My trip adviser is mohan mahato, who doesn't replies to my queries over mail but pretends that his mail box has latency issues.

I've been escalating my eagerness to get my queries clarified to mohan's team lead, manoj and he seems to be ignoring me as well. I've sent mails to mohan and his team lead close to 16 mails.

I probably may have called mohan's extension more than 100 times for the last few days, but could never get him to talk. I always got redirected to his colleagues and they arrange a call back from mohan but he has never called back.

Every customer care representative tells me my package's hotels and driver is confirmed but no body answers to my queries that i've posted to my trip adviser as he, himself is ignoring me.

I've planned this trip with my family and now i've totally lost trust on these guys to make rest of the payment, and i may be putting myself at rick trusting these guys.

Pls iam cancel the booking so refund my amount ths is refund for yatra reference number[protected] has been processed.. Pls as well as refund my amount
Can claim my amount within 3 days
Refund for yatra reference number[protected] has been processed. Your bank transaction id for the refund of rs. 722 is rfnd_9aueivmmkokksl. Kindly note that the private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to refund the amount in your account.

Hi yatra,

I booked a flight today in the afternoon (Vw3jyv to varanasi vvtg95 to delhi), at yatra.com and got confirmation mail. Now someone called from yatra and intimated me on phone that my booking has not been confirmed and now either i pay some extra amount or get full refund. This is not acceptable to me. It's a kind of consumer harrassment, the loss should be borne by the company yatra and why should the customer be trouble for your systems fault. I paid the amount asked by the yatra site at that point in time and have got the confirmation, hence my part ends there itself. So asking me to pay additional amount is highly unjustified. Kindly confirm my booking immediately. I am checking it online now but my booking id is not being identified by your system. It cannot be tolerated.

Hello yatra,

I made flight booking yesterday for 10 people to dubai. The price was 19k and when i booked the price automatically increased 30% after which it went to the payment website. The website was so down and after filling in the travellers details it directly took me to the payment page in which i was not able to see the total price. Since i saw the amount as 19k i went and made the payment. When i made the payment the cost has gone really high and the charges were more.

I booked for my boss and now because of this the same is about to get deducted from my end as a penalty.

If i would have booked directly in the airline website the amount would have been less. I need the entire refund amount without any cancellation charges. This is really bad and refund the entire amount as the amount when i booked and when i paid was totally different and it was totally high.

Booked one hotel in hampi from dec 23 to 25 dec 2017
Reservation made on 02.12.2017
Received confirmation voucher from yatra
On 05.12.2017 received a call from yatra when the cce stated that karnataka govt has banned hotel bookings in and around hampi
They cancelled the booking and initiated refund

No such ban was imposed by govt
Later on chat, yatra people told that the contract with hotel has expired
On email they stated that hotel refused to honour booking

Your a/c no. *0374 is debited for rs. 431.00 on[protected]:58 and credited to a/c no. *0890 (Upi ref no[protected].
Amount deducted but no ticket booked on android mobile app of "yatra.com"
Date of deduction[protected]
Time of debit - 17:58
Upi ref no[protected]

Payment was done [protected]@eazypay.

[protected]@gmail.com
Mobile no - [protected]

Have booked the hotel from yatra.com. We have received the mail but the hotel person have not received the mail for the booking from yatra. Hence he asked to wait for the same till he get the confirmation for yatra. We have waited there till 1:30 in the mid night. But till that the hotel person refused to give the room. We have also showed them our mail and reference msg which we have received the mail from yatra. But the refused on that part.

We have also written the mail to yatra team but we have not received any reply on this. The booking was done on 26th november 2017 and today is 3rd december 2017.

In the mail chain, we are on the 17th mail of yatra, rajni sharma is not reading the mail which i have written to them and just copy pasting the same mail. We also have the word with mr. Abu, the hotel manager, they told us that he will refund. Have written the same thing to rajni. But the main thing is that she is not reading the mail and copy and pasting the very first mail from her.

Hotel was asking to pay again and we will refund. This doesn't make any sense. When we have paid online why we will pay cash. They why they have made the app when we have to pay cash to the hotel again.

Hi there,
This is gautham kumar gouri shetty, i was try to buy tickets from your website. For hyd to delhi. And it's charged me 20k for 4 passengers and one of your customer service agent call and say that make the payment again and i will return your first payment in 2 to 7 days... Which don't make any sense rather you adjust the payment. This website is complete spam.. Don't buy tickets in yatra.com... Of i don't receive my refund asap i will see you in court people.

I've been facing so many challenges with this holiday package. First of all, i was promised (In email) that i would be booked a 9.35 am flight from chennai. But when the tickets were shared with me, it was for a 11.00 am flight.
Then, i was told that on nov 27th that the promised hotels were not available, and alternate hotels were proposed by yatra. I responded back immediately on the same day that we are not ok with one of the alternate hotels (Grand oriental) as it did not have good reviews on google. However, until today (Dec 1), the alternate hotel option has not been shared with me and the booking has not been made. Also, the hotel booking confirmation receipts for the other ones have not been shared with me for any of the hotels. As a result, i've not able to apply for visa.
I have sent almost 10 email reminders and called yatra a hundred times, but still the team has not been able to close this.
After all of these, i really wish to cancel this package as this has already caused such a pain with the back and forth involved. There were three travel agents changed already, and i'm not sure if there will be any more new people involved.
Pls let me know who to escalate this to. I really don't want to make this a big issue, but i want to finish this thing soon so that i can take care of other things.

Invoiced - booking #yh3744082.

Yatra online / yatratrip.in — holiday destination


Hope you are doing great. We want to change our destination as you guys knew that mount agung volcano eruption. We do not want to take any risk because after 31st december we cant reschedule our trip plan. Last year also we booked kerala trip we faced problem and our trip was spoiled but this time we cant take any risk. We are ok with any other destination with same flight.
Also we had a discussion with airasia they suggested to cancel our flight and transfer our amount to airasia account. They will credit our amount in airasia account. But just because of yatra we are not able to do it.

I have been with airasia for 1 hour and they said the yatra agent has locked till 10th dec and that’s why they cant reverse. Inderdeep was the agent.

We just want safe trip that’s all. My friends and family suggesting not to go to bali. I dnt know why yatra agent have locked the flight. We wanted to go to bali but not like this way. We just wanted a new package asap so that we can get it done during same period. Because after 31st december we cant go for any holiday because company will not allow any leave and already we invest 75000 and if we dnt pay rest of the amount by 3rd dec they will not return any amount.

Can you guys help on this case. Unfortunately we have to travel through airasia but still there are many destinations and tickets left but i don’t think if we wait till 10th and then come to know that bali is still unsafe we wont be able to book a new vacation this year and it will be total loss rs.150000. However yatra can easily change our destination but they are not doing it.