Yatra Online / YatraTrip.in Complaints & Reviews

My flight is cancelled by indigo and no alternatives flight given to me by indigo, in this situation i booked another flight and first one is cancelled by indigo agent at airport. I talk to customer care for refund he told me full amount is refunded, but from yatra.com i received a mail for refund of amount only 4437. You please describe me why the charges has been deducted in case where flight is cancelled. And till today i have not received any amount in my account.. indigo has also given to me credit note of full amount of rs 5896. My yatra reference no is[protected]

Fraud company "yatra.com"

Its a very bad experience with yatra.com,
I have 3 booking in sleeper bus in new shatabdi travels via yatra.com

After giving lots of the call to operator of the bus, i've reached at bus point.
And the owner of bus mr mp singh, simply denied to giving my reserved seat.
Mr mp singh is saying he is not bounded to give the seat, and also saying "jo ukhadna hai ukhad lo main seat nhi dunga, jaha complain karni hai karo, jo ukhad sakte ho ukhad ke dikha do"
He is blacking the seat.
I've missed my important meeting in lucknow.
And i've suffered a lot with my mom wife and 4month kid.
Who is responsible for this bad service. Yatra.com should refund my amount also they should compensate me.

Please refund the amount.

Neeraj vishwakarma
Booking reference:[protected]
Bus pnr: abrs6224116
Operator: new shatabdi bus service

Booking a flight through yatra.com, payment was made on the booking however we did not receive booking reference/pnr number. Yatra executives are saying they are not liable and issue rests with airline. They are refusing to pay the amount paid and said if we need to rebook the flight then we need to pay difference of the fare. As a complaint, i want to register yatra.com for fraudulent behavior/cheating and lack of responsibility. I booked the flight from yatra website and they should be liable for it. If they have any issues then they should sort it out with the airline and do notr put this on the customer.

I try to book a ticket on 19.09.2017 and it is not successfully completed and amount credited to e. Cash and after that also i tried 2 times for various dates but that transaction also get cancelled and the same day i request them to refund my amount to my credit card but i drop mails to your department 5 time even after that mails i didn't received my money till date 13.10.2017

My mail i'd is [protected]@gmail.com

I booked international trip for which i got 5000rs worth ecash. I booked one internal hotel and tried to use those ecash. Yatra system was not allowing me that. I tried to contact them over phone but no response. Sent email, but no response.

Now my last day when ecash gets expire is 12th oct. I am in loss.

This is the worst company... I never recommend yatra to anyone. Please help me to resolve my issue

I booked my flight ticket from venice to delhi by aeroflot today 12 october 2017. Booking reference number-[protected]. The price it was showing on screen was 29, 595 inr after ecash redemption it was 29, 301 inr.
I paid the amount and then it showed that my ticket is not confirmed. I wrote several emails and messages and also complained through the online chat. They told me while you were paying the fare increased but i checked after my payment fare was same on their website. They changed the rates after i paid and they are asking me more money now.

This is really bad, i always use yatra for all bookings and these things happen with me. Their representatives are fooling around with me. They are telling me to pay extra. It has caused me so much inconvenience. All the flight fares have gone up now. Who is responsible for this money. I have no money in my account to pay. How will i book the tickets?
You people are just cheating customers.

I have booked a train ticket on 08th oct but i didn't get a pnr number and so i want to cancel it now. This is the first time i booked a ticket from this site and was very bad experience... Neither i got any pnr number instead amount was debited from my account and still not refunded... I now request to cancel my booking and refund my amount... My reference number is[protected]..

I am wife of an officer serving for indian army. I was booking a hotel with yatra.com and came to know about their "special discounts" for defense personnel. So i tried booking the hotel from my husband's account instead. To my shock - i came to know yatra is charging more as hotel tariff from an armed forces officer than a regular civilian indian citizen. And so i rather chose to book the hotel from my account instead.
I am sure there must be so many armed forces personnel who would have suffered as a result of this fraud - unaware of this scam - which i too would have been if i had not double checked the tariff from my account.

I am attaching the screenshots as a proof taken at exact same time for both our accounts (Regular and armed force personnel)

Day 1 : delhi.
We had booked for north india package for 10 nites and 11 days. First time we all family travelling to north india.5 adult and 1 child which they charged 2.13 lac. After reaching delhi we got a first shock that the driver assigned by them wasn't told about our trip in detail. He was just asked to take us directly to agra. We told him to take to hotel and we will check in than we will go for agra. Second shock was the white klove hotel new delhi. We were shocked to see our room.. They said it is a 3star hotel.. But the maintenance was cheaper than local hotels..ac is not working, no proper door lock, hotel lift was stuck when my wife was using. Bed was horrible, bedspreads weren’t changed and they were bed bugs.. They were dirty, then comes to bathroom no buckets are mug where we can't close the door completely also horrible experience.
2. Shimla.
Then next day we had to new driver and another car. Started to shimla. First shock is hotel was outside shimla town nearly 32km outside shimla. We spent more time is travelling we stayed for 2 nights apart from all this..
3. Dharamshala.
Hotel was outside dharamshala, 25km outside we spent more time in travelling from hotel to tourist places.
4. Delhi
We requested to yatra to change the delhi staying hotel are refund the amount, but almost 4 days continues flow with yatra people, no responds’ from them and we stayed in same hotel. The mental trauma we went through while travelling can't be compensated.. Yatra is a fraud and cheap travel agency... Never will i ever recommend yatra or ever will i travel... I recommend not to choose yatra.. I need a refund..

Please check your call records and take action.

I, anita hasurkar, had booked tickets for 8 pax from singapore - bali return. It read refundable on the site, am attaching a copy of the tkts.
Now, i want to cancel the booking for 4 pax, and on the site, it said, no information available on cancellation charges. On call, i was told it is a non refundable ticket!!!
This is a clear case of fraud!
Most unethical and unprofessional!
I need to escalate this matter within yatra and to the consumer form as well.
Kindly look into it and resolve at the earliest.

Firstly customer service is worst i have ever seen.
Always false commitments.
No customer value!

At the time when we initiated bookings, we were told that in case if we cancel the trip, we are eligible to get refund within a day.

Due to some reasons we had to cancel the trip, and now 2 months over but no refund processed.
Everyday we need to call yatra customer care which itself takes 4-5 try to connect once, then support person respond this way :
- we have initiated 2 weeks ago, wait for 2 more days. You 'll get entire amount refunded for sure
- wait for a week, trust us you'll get refund back
- we have checked with the finance team, they are saying you'll get in sometime blah... Blah... All the false statements... All the false commitment... No value for our time..

If refund cant happen within the mentioned date, why are you fooling customers?
If this is the policy to make us fool, then i'd say this is the worst worst portal to even login.

As per the policy we had to get refund within a day but now 2 months over.
I want a confirm date when can i get my refund back.
My point of contact is danish kureshi and his supervisor devendra mishra.
Both are giving us fake commitment everyday.

Worst worst worst worst ever!!!

I booked for 4 rooms in hotel beach florra inn from[protected] to[protected]. My booking reference number is[protected]. I witnessed the worst experience at the hotel right from parking to amenities that they failed to fulfill.

1. There was no parking for cars and with much hurdle we managed to park two cars somewhere in a marsh and slippery area with full of mud that clogged up the tires. As per the direction of hotel manager (Florra inn) we were escorted by them to park in another hotel's property and the person responsible for the hotel (Where we parked) started to threaten us and brutally used harsh and foul language and acted disrespectful for which the hotel management did nothing but simply persuade us.

2. There was no lock in the bathroom door and was broken.

3. The bathroom window was open and was visible from outside and the outsiders were peeping inside through the open window.

4. The worst fix the hotel tried is to cover the window with a cloth.

5. Before checking in we requested for beach side view and they failed to fulfill.

6. The entrance window was so visible that one can peep inside and look at the bed.

Overall the hotel caused so much of depression and lack of security that our families were in a condition to be evacuated from the hotel. I checked out immediately on the same day of check-in 29/09/2017 and i demand for a refund immediately and i also demand a response from team yatra for delaying the process as i have lodged the complaint on the very same day of check-out. I have sent an email with photos to [protected]@yatra.com and the response was not satisfied.

We had booked for nainital and mussorie package for 5 days for which they charged 32k. After reaching delhi we got a first shock that the driver assigned by them wasn't told about our trip in detail. He was just asked to take us on uttarkhand trip. We were asked to pay for the fuel as his payment wasn't made, 2k was given to fill fuel. He wasn't clear about roads so it took around 13-14 hours to reach nainital.. After reaching nainital we were shocked to see our room.. They said it is a 3star hotel.. But the maintainence was cheaper than local hotels.. Hotel provided hot water only from 6:30-12 in the morning
.. Bedspreads werent changed.. They were dirty.. After a tiff they changed the covers.. Then comes bathroom.. Where we can't close the door completely.. Then next day we had to hire a local taxi in spite of booking a package.. Because driver wasn't aware of the local sightseeing places... Apart from all this.. On 3rd day.. We were asked to pay 3k more for fuel... When we refused and had a great fight with the travel agent and yatra.. We got our money back.. The mental trauma we went through while travelling can't be compensated.. Yatra is a fraud and cheap travel agency... Never will i ever recommend yatra or ever will i travel... I recommend not to choose yatra.. I need a refund..

Dear sir
I saw volvo bus of new himalya agency before booking but after booking it changes to tata a/c bus, and after reaching bus to destination the bus service also changes which is nath travels where there is no a/c. When i complain to operator about this then he says talk to yatra sevice provider, it seems like they know yatra cannot bother about compalints towards agency. This kind of service you provide and with this kind of service you show yourself number 1 in india. I have all the proofs through photos from yatra booking page to bus pictures.

Please take some action towards agency and return my money back as bus is non a/c. Else i will never book any ticket through yatra and also tell everyone of my friends to not book through yatra as you show something else and we get something else

Yatra hotel booking ids[protected],[protected],[protected],[protected]

After booking they shown their inability to provide the hotel as per the booking detail.
Then they requested to book another hotel & promised to refund rs 2000 against each booking.
Now they are just saying that amount has been refunded though it has not been credited to my account.
I feel that yatra is just playing & not interested in paying the compensation amount.

I had booked single room for my friends who were travelling to rishikesh on 30th september for check-in for 1st october. When two of my female friends reached hotel, they denied check-in. They were like its yatra's fault and yatra was saying its hotel fault, in between this i was not getting any update from yatra customer care, they told me that i would be receiving call back, which i dint received.

When i called them 3rd time, they were like hotel is full and they sold inventory committed to us, so i requested to arrange room in some other hotel, but they were saying its full booked, and they cant do anything about it.

I never expected this from yatra, they didn't even bothered of security and safety of two women travelling and that too they denied at 8:00 pm in the evening and couldn't even arrange a single room in full rishikesh.

Even in there terms and condition they have stated that "your reservation is guaranteed for arrival on the confirmed check-in date only"

These people should be punished.

I'm very disappointed with your service team. Ive made in numerous attempts to get in touch with the team for one booking modification and there has been a very poor response from yatra team. No one is ready to help you with a crisis, even being a senior or supervisor. Every day i have been calling to get my booking done but they purposely drag it to the next day so that the airfare price increases and i have to pay extra. This is how they treat their customers which is nothing but a shame.

I wanted to re schedule my flight from mumbai to bangkok for that they charged me 2000 rs as airline fee and 1000 rs as yatra fee apart from the flight difference. On cross checking with the airlines it turns out they didnt have any penalty fee and i had to pay zero amount as no flight difference also. I cross questioned yatra then they said sorry it was an error which is wrong as they were purposely trying to con their customers. After that i have been constantly trying to get in touch with their team member who i spoke to regarding the rescheduling of my flight ever since the day but he refuses to come on line. Every day i call a new person answers and tells me a new price to way which is always higher the the amount first told. They are so inefficient that they still havent' resolved my issue where as clear trip does it for your instantly without charging a single rupee. Never book from yatra. They just want to con their customers and take extra money from them in every possible way after making the booking.

I booked international ticket on yatra site, to a great surprise it printed all random alphabets on the ticket. When asked to resolved, they asked extra money to correct it. Finally there floor supervisor chancal agreed to refund full amount as tickets are available at different travel portals at a much cheaper price. As initial tickets were more than 1 lacs, i also availed emi option.

Now, see the surprises and loot began, i was refunded only with partial amount despite agreement on recorded line. Secondly, they started emi and started charging interest. When i called my banker (As my credit card is from same bank) to discuss this, they informed all emi options are done by yatra only and if was want to cancel that emi you need to pay processing charges to yatra. There is no charges at there end as this transaction is credit excess utilized credit on the card.

So, no ticket but cancellation penalty and emi process issues and interest payments.

Last but not least, no ownership. How quickly they call people for payments, thereafter no support at all. Reference no.[protected]

Dear sir,

This is regarding a homestay booking reference no.[protected], from contact mob. [protected] at hyderabad, manar luxury suites from 29th to 2nd october.
Very regretfully i have to say that im being cheated by your website/ you people as i had booked a room for 3 adults n 2 kids but when i checked here at night 9:30 pm what i found that a small room being provided with a double bed only and there was no space at all to adjust a mattress even. And when i called yatra helpline, which you can check at your end, no. Of times they people told me that they are helpless and i have no option but to adjust. Also when i asked about cancelling or even partial cancellation again they shown their inability to help. I have few questions before posting all this to social networking sites and lodging complain under section 420 c :
1. When im specifically mentioning 3 adults and 2 children at the time of booking, and im also being charged accordingly, then am i not supposed to get proper accomodation.
2. Pictures of rooms and facilities provided uploaded on the website, which is the actual reference of booking, are they fake?
3. If helpline people are unable to provide any kind of help in need and even unable to advise whom to talk to in such pathetic situation, then for what purpose they are sitting over there?
4. For the same room, which i have booked through yatra, oyo is charging rs.980/- per night and people in hotel over counter are providing @ 1200/- per night and im being charged rs. 2000/- plus, then too im helpless at night with family and kids and not being provided adequate space to sleep. Sir isnt it a clear case of cheating in the city of cybetabad.

Then why one should book through your website?

Hope this mail will at least work and some responsible person from your side will reply.

Regards

Rachana sinha

Rachana. [protected]@sbi.co.in
Rachana. [protected]@gmail.com

Sep 29 2017 @ 3:40pm

I know that the booking has been confirmed by now, but i have called you guys within 5 minutes after the booking and you guys were just wasting my time as well as the passing the buck on others. If you guys were helpful, you could have helped me right away and thats what called the customer service, instead of that you guys have given me hardtime at around 2:00am my time.

Sep 29 2017 @ 2:00pm

I am flying out from toronto to mumbai and i wanted to book a domestic flight from mumbai to mangalore, so i ended up going to this website to book my domestic flight. I was trying to book a morning jet airways flight from mumbai to mangalore and when i saw the confirmation email from yatra, it was showing the evening flight has been booked for the same date (Booking ref# hjlqpc). So, immediately i have contacted yatra.com customer service, but instead of helping me with this situation, the guy was giving me a long list of penalties i have to pay to change the timing which was almost equal to the amount i have paid to book the flight. On top of that when i was calling from canada to india, the guys were keep putting my call on hold before giving me any answer which shows that the customer service members are not experienced and they are looking for answers from others to hook me up. When i went thru jet airways website, they are rescheduling the flight free of cost within 24 hours after the booking. I am a star alliance elite member with air canada and never had to go thru this kind of harrasment from them.
I will never go with these fraudsters again and i dont have any great expectation from them either.

Public, please be aware of these kind of situations if you have still decided to book with them.