Yatra Online / YatraTrip.in Complaints & Reviews

We had booked for nainital and mussorie package for 5 days for which they charged 32k. After reaching delhi we got a first shock that the driver assigned by them wasn't told about our trip in detail. He was just asked to take us on uttarkhand trip. We were asked to pay for the fuel as his payment wasn't made, 2k was given to fill fuel. He wasn't clear about roads so it took around 13-14 hours to reach nainital.. After reaching nainital we...

Dear sir
I saw volvo bus of new himalya agency before booking but after booking it changes to tata a/c bus, and after reaching bus to destination the bus service also changes which is nath travels where there is no a/c. When i complain to operator about this then he says talk to yatra sevice provider, it seems like they know yatra cannot bother about compalints towards agency. This kind of service you provide and with this kind of...

Yatra hotel booking ids[protected],[protected],[protected],[protected]

After booking they shown their inability to provide the hotel as per the booking detail.
Then they requested to book another hotel & promised to refund rs 2000 against each booking.
Now they are just saying that amount has been refunded though it has not been credited to my account.
I feel that yatra is just playing & not...

I had booked single room for my friends who were travelling to rishikesh on 30th september for check-in for 1st october. When two of my female friends reached hotel, they denied check-in. They were like its yatra's fault and yatra was saying its hotel fault, in between this i was not getting any update from yatra customer care, they told me that i would be receiving call back, which i dint received.

When i called them 3rd time,...

I'm very disappointed with your service team. Ive made in numerous attempts to get in touch with the team for one booking modification and there has been a very poor response from yatra team. No one is ready to help you with a crisis, even being a senior or supervisor. Every day i have been calling to get my booking done but they purposely drag it to the next day so that the airfare price increases and i have to pay extra. This is how they...

I booked international ticket on yatra site, to a great surprise it printed all random alphabets on the ticket. When asked to resolved, they asked extra money to correct it. Finally there floor supervisor chancal agreed to refund full amount as tickets are available at different travel portals at a much cheaper price. As initial tickets were more than 1 lacs, i also availed emi option.

Now, see the surprises and loot began,...

Dear sir,

This is regarding a homestay booking reference no.[protected], from contact mob. [protected] at hyderabad, manar luxury suites from 29th to 2nd october.
Very regretfully i have to say that im being cheated by your website/ you people as i had booked a room for 3 adults n 2 kids but when i checked here at night 9:30 pm what i found that a small room being provided with a double bed only and there was no space...

Sep 29 2017 @ 3:40pm

I know that the booking has been confirmed by now, but i have called you guys within 5 minutes after the booking and you guys were just wasting my time as well as the passing the buck on others. If you guys were helpful, you could have helped me right away and thats what called the customer service, instead of that you guys have given me hardtime at around 2:00am my time.

Sep 29 2017 @ 2:00pmbr...

I have booked a holiday package to andaman for the month of november from yatra. I have raised a service issue complaint many times and have also spoken to my assigned relation officer hemant. I have followed up many times both on calls and emails but have not received prompt response from the team.

At the time of booking the package, i was promised deluxe category of hotel in this package by the sales officer anil dhama.br...

I booked bus ticket for 28th september 17 of manjushree travels.
It was clearly written that if the ticket is cancelled "above 48 hrs from departure time" then i will get the 90% refund amount.
I paid around 1500 rs while booking but when today i. E. 26th sep 17, i cancelled the ticket i got a message saying that refund of around 750/- is initiated. I must get around 1350 rs after 10% deduction.

Please clarify...

I booked 2 tickets to san francisco from delhi. We paid more than a lakh amount to do our booking in advance.
As our flight was going via china, we asked them to check with internal visa team if we need the in transit visa or not.
Travel consultant (Miral) confirmed it is not needed and asked us to book the tickets. Post booking we checked with the china airlines and they said it is
Mandatory to take visa and yatra...

Hi sir,

With due respect, i want to bring to your notice that i have booked a ticket from newdelhi to kualalumpur and turn ticket. It cost me 80000 (I belong to working class/middle class family) who hardly plans a trip outside of india. But somehow when i was booking ticket at yatra site which i felt is not that good as mmt (I keep using it), i got a call from a advisor, who asked me few details and asked me to send the traveller...

Hello, i have booked two tickets with booking numbers[protected],[protected].
But when i enquired the cancellation charges the charges were higher than the price of tickets itself and even for refundable ticket you are saying i am not entitled for even a single penny dont you think this is sort of cheating to the customers.
[protected]@gmail.com
Contact no - [protected]...

I booked my flight and return flight (Booking i'd[protected] from delhi to hong kong and back. I got the ticket but one of the seats is showing unconfirmed while going and also while coming back. When i checked at cathay pacific website they asked for eticket number which is not printed on the ticket sent to me by yatra. Also when i checke the seats on that flight, that one seat is still not occupied.
On the airlines site, baggage...

Hello,
This is to bring to your kind notice the amount of gst charged by your sales agents. I, along with my parents and my sister was a part of your "jewels of europe" package conducted on 25th of july to 8th of august. I had been given a quotation of rs 2, 29, 804 per person inclusive of 9 % gst. This amounts to rs 9, 19, 216 for the 4 o[censored]s. Out of this, an amount of rs 3, 90, 000 was paid before july. The remaining amount of rs....

My pnr is : gj66tp booked on 19th sep. I wanted to reschedule the flight from 14 nov to 22 nov. But the additional price mentioned at your call center and your site is very different.
At the call center the executives are mentioning about rescheduling penalty, yatra penalty etc. Which sums it up to rs 2000 odd. Whereas while doing through the site its showing cancellation charges etc. Which sums up to rs 2600.
The call center...

Hi!
Recently i booked a air india ticket through yatra, within minutes of making the payment, i trying to cancel it but i m not able to do it. I had booked 2 tickets n as per rule they have to refund my 100% charges. M currently in uk and i am not able to contact the customer support through mail or fone, as they r not responding to it. Very frustrating n irresponsible of yatra team....

I had recently booked flight tickets from india to munich and back from hamburg to mumbai through yatra website costing rs.47335. Unfortunately due to my "visa rejection", i had to cancel my tickets. So i called customer care for some help with the cancellation and full refund due to genuine reason, but i was being forced to cancel my tickets through the customer care who was charging rs.21511 but when i checked the cancellation by my own...

While booking an online flight ticket money got deducted but i did not receive any confirmation message or mail. Account no.[protected]. Looking for a fast recovery. Send the confirmation message as soon as possible or refund the received amount. Also looking for a prompt reply from your side.
Booking date - 14/09/17
Resolve it as early as possible.
Booking id : g. [protected]@yahoo.in...

This incident happened today i. E 13 sep 2017. I looking for a deal for flight and hotel booking from delhi to udaipur and choosed a hotel. I called a yatra person to know if there is a discount coupon. He forced to book a hotel. The booking was made for 3 adults and one child for a standard room in the hotel. After payment i just checked the hotel pics, the rooms were way to small to be accommodated by those many people. I called the hotel...