Yatra Online / YatraTrip.in Complaints & Reviews

Hi There,

We have booked tickets from new Delhi to Bangalore and Bangalore to new Delhi to travel in August 2017.

These were booked for our honeymoon. However because of some reasons we have postponed the trip to Sept.

When I tried checking the refund amount from Yatra app, I had shown me rs. 300 something as total refund for each ticket.

I called yatra customer care, the executive...

I made 2 bookings using the yatra website. Both the payments were deducted from my credit card. There was a payment gateway error in yatra - they are not able to trace my payments.
Moreover - there is no confirmation, no acknowledgment - nothing.
I had to make several calls - then i got a message that someone from bookings will call me. Nothing happened in 2 days.

I am still trying to call and get my issue resolved.br...

I am bringing in the attention of consumer complaint forum that this company does a fraud with their customers. No loyalty to customers as i could see in my case. I booked a flight through this website and while booking website showed booking cancellation is free no charges are applicable. When the flight has been rescheduled from service operator side, i cancelled my booking and got no refund. As yatra was my travel agent, flight operator...

Hi,

I paid rs60000/- as booking advance for swissparis dreams package. I got the complete documents on the appoinment day for the visa and one of the document your team provided was wrong and in the last minute of submission i got the correct documents. After the submission of my visa it got rejected due to the information submitted regarding the justification for the purpose and conditions of the intended stay was not reliable....

I have book the ticket for air india 28th july for 11.05 am -13.10. Pm but due to some bug the site booked for vistara airlines with pnr (Pnr: vt47cg). As soon as i got confirmation i called their customer care but it was out of support hours. Hence i immediately cancelled within 10 minutes but they refunded only rs 3197 out of rs.7987. Immediately i book again with flight and it went through.

Why would i get partial refund...

I refer to my booking id-yh3328667 for my trip to west bengal (Darjeeling) and sikkim (Gangtok and pelling) via bagdogra airport siliguri. I had to point it with utter grief and dissonance for such a tour which feels like a nightmare.
Yatra were the worst people i ever booked travel package with. I will summarize my # experience in detail-
1) we were 4 adults (A family of 4) having heard of a big stature of yatra booked my full...

Hi team,

We are planned for our first trip on[protected]:30am) to bangkok, flight tickets and all other information has been shared by yatra agents but while on-boarding our tickets got rejected due to passport validity limits to travel but we are not received such a inform before confirm the package trip. Eventhough we were checking with those agents people regarding this date but they said this won't be issues for package...

I refer to my booking ID: YH3422994 for my holdiay trip to North Sikkim and Gangtok via Bagdogra airport and drop to siliguri and I had to write this in utter grief and dissonance about the unprofessional service and adamant behavior of Yatra.
We were 5 adults (2 families) and we booked hotels and all the desired transportation relying on a big brand to the stature of Yatra and accordingly i had advised my arrival at Bagdogra airport...

Hello Yatra
I have made a booking for a flight from Delhi to Vijayawada and it said that the payment has been cancelled but I was charged that amount from my debit card twice and it's been 7 days and there is no refund.so I am not at all happy with your Yatra app and I need you to refund my money immediately.
Total amount that has been charged is 10600 without a booking....

I have booked holiday package through yatra and the agent while explianing the package he clearly told that they is a inclusion of breakfast and dinner and there wont be a lunch as we are out of hotel. So we agreed for this and made a full payment. Once the payment is done the agent started behaving entirely different by saying we didn't mention anything about breakfast and dinner.
And also while booking we taken honeymoon package...

I booked an air ticket from bangalore to kolkata through yatra portal on 19/6/17. The booking reference no is[protected]. Yatrae have charged a convenience fee exactly same as that of ecash i earned by earlier bookings. So effectively i am not getting any advantage of ecash. Other service providers like goibigo do not charge any convenience fee. Can you resolve the issue....

I booked one way ticket from chennai to delhi for 14th april 2017. My yatra promo code worth rs 500 got activated but i could not use it as it was showing that payment method not choosed. If i book an uber without using promo code it's working fine. Now the code's validity is over. Yatra provides bad service in problem like these. If i get stuck in payment option yatra calls back asking problems i am facing. But in problem like these where...

I booked a round trip for jet airways flight from yatra.com and needed to cancel the first leg of my itinerary.

Firstly, they did not allow me to cancel this and told me that if i cancel one part of the journey, the complete journey will be cancelled. Then they asked to get in touch with jetairways directly and cancel one part. I did that and one of the jet executives cancelled it but they told me to get a new ticket issued...

Sir,
Yatra ref: yh[protected] th june-15 june)
The problems faced by us are as below point wise,
Day 1: after briefing in the hotel, nobody was available in the hotel to say what is the programme for the day, anyhow we managed the first day sightseeing without any oxygen cylinder. After returning to hotel, nobody came to tell for next day programme.
Day 2:we were fully dependent on driver, no guild, no oxygen...

Dear users,
This e cash is totally loss for you. For an example - if you go for flight tickets, the money shown in their first page (Plus lucrative e cash) is not the actual money you are going to pay.in the final step, the amount will be more than the actual cost in respective airlines. Yatra very generous giving e-cash (This part is the attractive to trap customers), but they don't allow you to use (Last point in their t&c). I...

Yatra.com didn't provide me the services as per their itirinary. Deluxe room in 3 star hotel was offered, whereas a normal room in a substandard hotel was provided to me. Instead of 4 offered visiting places, i was taken to only one place. When contacted yatra.com after returning from nepal, the company replied that we have not insisted to book tour plan from our company, and you must satisfy yourself with whatever the company provided.br...

I booked for a ticket flight ticket through yatra on 12-jun -2017, yatra services received the payment but didn't complete the bookings.

They claimed the prices are changed now so we cant complete the booking however they received the payment and also no proper response on refund

Very disappointing service from yatra

Neither the refund status is displayed in their website...

Hi sir,

Yatra is providing unprofessional service?

I had booked the room at chandana inn for the 3rd june night stay with my family. I had booked & received the confirmation by yatra on the 18th may

When i reached the hotel & submitted all the details their receptionist causally shared they have not received any such request.

After waiting for an hour at their lobby called yatra...

I have cancelled the bus ticket for 10th june on 9th june i. E. 24 hrs before the time and as per rules i should get 85% of ticket money back.

Total credit card amount spent 1382.00
85% of 1382.00/- is 1174.70/-

But they have credited only 486.00/-

I submitted a complained to them in there portal but, no reply as of now.

Request id - 4176199
Feedback type - complaintbr...

Hi,
It was a very bad experience to book a hotel through yatra. We did multiple booking in the same hotel and had to cancel all of them due to unavailability of room.
We reached the hotel at 3am morning and were denied room, which put us in lot of trouble.
Customer executive spoke to the hotel owner and accepted to refund. Complaint id - [protected]. Request you to kindly help....