Yatra Online / YatraTrip.in Complaints & Reviews

I have booked a room for two nights at hotel sankam, belgaum on 8th july, 2017 between 10th and 12th. However, due to changes in my program, i had to cancel the booking on the same day. I cancelled by calling the customer care telephone number: [protected], where the executive informed me that i would be charged for one night amount to which i agreed after an assurance that i would be refunded one day’s charge within 48 hours.
However regrettably, the refund was not processed and from 9th july, 2017 till date i have called the customer care on innumerable occasions unsuccessfully. The executives there have assured me with promises of call-back they did not keep. This attitude is highly unprofessional and reflects poorly on the yatra.com. Some of them got impatient as well and perhaps require a crash course in public relations. This approach is unacceptable and hence this complaint.
I demand that corrective action be taken in this regard, or i shall be forced to delete my account with yatra.com.
My account is held in the name of pradeep kushnoor, and my registered email id is [protected]@gmail.com and the recorded telephone number is [protected].

Pradeep kushnoor
Bidar
https://www.kushnoor.in

Hi,
I was trying to place an order[protected] and i noticed that my gift card expired. I understand it has a 6 month validity and i'm to be blamed could not redeem this within the available date but the amount is for rs. 5000 which i consider is huge (Validity was over in april month 2017). Could i request you to help on this regard? Voucher number is a code so not sharing here.

Hi,

My name is nagendra nath mandal, i am a holder of hdfc credit card. On 4th jul'17, i made a round trip flight booking on yatra.com of rs. 6987/- and chose the emi option on the website while booking. I received a message stating that the payment was successful but the airline is taking time to respond and then after a while it shows that the transaction has failed. I received a message that the amount paid for the booking will be refunded to my bank account. Till date i have not received the refund of the transaction made and neither any message concerning the same.

I have spoken with yatra.com customer support and every time when i call them, they only say that the matter has been escalated to the concerned team but till date there is no resolution. I checked with my banker as well, they explained that the payment is with yatra.com and that is how they've been able to convert the amount into emi's.

Now when i checked with yatra customer support, they are declining the receipt of payment. When i asked them to send me an email mentioning that they didn't receive the payment but they won't.

The reference number for the transaction is[protected]. Please see the attached snapshot which shows the status of the transaction.

It is really astonishing to see that even in this age when technology has advanced so much and where online transactions are being promoted over cash transactions, these companies milk money from customers with such unscrupulous activities. I am posting this message on this forum so that others can be aware about this company do not experience the same issue which i did.

Regards
Nagendra

I am writing in reference to my recent experience on the Holiday Package bearing Yatra reference number as YH3441461 planned to cover travel from Delhi- Jodhpur- Mount Abu- Udaipur and back to Delhi of and for which I made an advance payment of Rs 81100/- on 13th June 2017. The entire tour was planned in consultation and advise of Mr. Puneet including Hotel stay at Udaipur, Jodhpur and Mount Abu. The choices of the Hotel were also provided by Yatra Representative.

The experience at Mount –Abu on 21st June’2017 was horrible and the response form Yatra Team was undoubted terrifying.

I reached with my family to Mount Abu in the afternoon at tried check-in the Hotel Silver Oak, however receptionist denied any reservation in our name and asked me to check with the Tour Operator. I then contacted Yatra Emergency contact number[protected] who told us that reservation exist in the same hotel and infact confirmed me the location as opposite to Hotel Vrindavan and told me that he would check with the Hotel and revert.

We never responded back, however when I called back again your representative asked me to let him talk to my driver whom he then asked to take us to another hotel that is named “Silver Oak - Country [protected]@ Abu road which was 20 km down town in the plains. The requirement was clearly stated to your representative, Mr Puneet suggested few hotels in Mount Abu among which I was informed that this is one of the best in Mount Abu and accordingly, been a stranger to this geography, I went with the recommendations of your representative and selected the best one named “Silver Oak- Country Yard, Mount Abu” F 84-86, RIICO Growth Centre, Ph-II, Maval, Abu Road Mount Abu, Rajasthan, 307026 India. Upon reaching Mount Abu on that day, I realized that Mount Abu and Abu road are two different locations in opposite directions.

The explanation provided by your representative (Mr. Talan) on my insistence was that the address was mentioned as Abu Road, while taking your booking and therefore the onus of selection rests with undersigned and that it is not the responsibility of the tour operator. I am still at lost that how such responsibility can be rested with client and how the TOUR Operators / Planners get absolved of their responsibility for which they charge heavily to their clients.

While talking to your representative (Mr Talan), I requested him time and again to change my hotel reservations even if it invites for an additional charge to which he turned a deaf ear. Even when I asked him to transfer the call to a senior, he denied doing that too. It was annual vacations which your representatives made sure be a very frustrating experience for me and my family out on a tour.

The family due to your poor management and poor response had to face humiliation, unpleasant experience and I was left with no option but to scout and another hotel in Mount Abu and had to spent about Rs 6600 for that night additionally. Upon reaching back to my home, I contacted your Travel Consultant who did not listen to any of our grievances.

At this juncture, I wish Yatra to apologies in writing to me and my family for their behavior and refund us the amount spent on staying at Mount Abu (Bills attached for your reference).

In case I am still not responded appropriately, I will be left with no option but to file case in a consumer forum / court for the humiliation faced and inconvenience caused to us inspite of having paid all the tour money in advance.

With Warm Regards,

Tarun Katiyar
[protected]

My name is ritvik and i booked a tour package for my family for srinagar. There was a problem at one accomodation. Yatra charged me 4 times the actual price and took 100% money in advance i. E inr 50, 500. However the service sucked. People at customer care center are adamant that nothing can be done and only a feeback can be provided. I was asking for written confirmation about whatever he said and he was hesitant. Would highly recommend makemytrip.com over yatra.
After sales service sucks.

Would never avail any services from them

Thanks
Ritvik

I booked hotel Parichey at Rewari on 9th July 2017 through yatra.com.
Yatra.com confirmed my booking and we reached hotel at 8.30 pm.
At hotel reception they told no rooms are available and we can't do nothing, it's yatra.com mistake to give confirmation for room.
I called yatra.com customer care, they told me that they can't give guarantee for booking.
How can I trust such booking through this site.

I had booked two tickets from Pune to Delhi shown as refundable. Due to change of plans I had to change the route /cancel the tickets. Now it shows cancellation charges xyz hence refund is zero. Can the English you explain the meaning of refundable.
Plus for cancellations there is no toll free number so once booked you are at their mercy and if you call then you pay additional amount on phone bill.
Very poor services, will never...

Sir,
I have Traveled from Jet Airways Flight No. 9W-412 ( From Mumbai to Jodhpur), PNR No.HVQYPD on dated 03.07.17.

It is surprising that during traveling my purse lost (From the Luggage which was handed over to airport authority )

When we checked at Jodhpur purse was not in bag after reached at home.

For needful & Prompt action pl.
R S Purohit
[protected]

I was booked ticket form Delhi to Bangalore[protected]:05 AM[protected]:00 AM ) for my friend, and she missed fight due to cab problem we booked another fight with high price. After all we claimed for refund they only give 64 Rs ?
I have mail copy of only that much refund and no response form yatra.com.
I reached many time by mail but no positive response.
Booking Ref No.[protected]

Hello sir I have booked my hotel nearly fifteen days ago but I have received email today that you have to pay a GST now at a hotel checkout as there was not written anything in terms and conditions please help me as they are charging 18percent GST on it so nearly my5000rs are going so I am kindly requesting u to help me because there is not my fault

My booking reference is[protected].
I was allowed to carry cabin bag of only 5kgs and not 7kgs. But in the ticket it was clearly mentioned as 7kgs. I had to pay for the rest.
Air India officials said that this is clearly the fault of the third party(YATRA.COM)
Please look into this as this is a serious issue giving very much misleading information to customers

Hi There,

We have booked tickets from new Delhi to Bangalore and Bangalore to new Delhi to travel in August 2017.

These were booked for our honeymoon. However because of some reasons we have postponed the trip to Sept.

When I tried checking the refund amount from Yatra app, I had shown me rs. 300 something as total refund for each ticket.

I called yatra customer care, the executive told me the refund will me 580. I requested him for support as we have a genuine reason for reschedule/refund, he clearly said that there is nothing they can do in this and this amount comes from spice jet itself. I asked him ll calling spice jet will work. He said no one can give you more than this refund.

By chance next day I called spice jet. I was shocked the refund amount told by them. It was near 2000 per ticket.

I called yatra again. Executive said the refund amount will be 1000 something. When I asked how your executive told me only 580. He said he might have told you the refund you will get if you cancel it on phone and not online.

What the hell. Is Yatra here to cheat a layman. I need a answer and final refund amount for my tickets.

I will make sure neither me nor any of my friends/relatives use Yatra's service in future. Sorry to say but Makemytrip is much more reliable and genuine than u guys.

Hope to get a reply and call back soon.

PNR : M9QPPW
CF338R

Regards,
Trisha
[protected]

I made 2 bookings using the yatra website. Both the payments were deducted from my credit card. There was a payment gateway error in yatra - they are not able to trace my payments.
Moreover - there is no confirmation, no acknowledgment - nothing.
I had to make several calls - then i got a message that someone from bookings will call me. Nothing happened in 2 days.

I am still trying to call and get my issue resolved.

I will no more be with yatra - this is the most disgusting customer service i have ever encountered.

I am bringing in the attention of consumer complaint forum that this company does a fraud with their customers. No loyalty to customers as i could see in my case. I booked a flight through this website and while booking website showed booking cancellation is free no charges are applicable. When the flight has been rescheduled from service operator side, i cancelled my booking and got no refund. As yatra was my travel agent, flight operator refunded money into their account and yatra didn't refunded a penny to me. When i asked explanation, they quoted me some figures which all shows deductions and zero refund. I would like to say share my nasty experience with yatra customers please be aware and don't grant this company for chance.

Hi,

I paid rs60000/- as booking advance for swissparis dreams package. I got the complete documents on the appoinment day for the visa and one of the document your team provided was wrong and in the last minute of submission i got the correct documents. After the submission of my visa it got rejected due to the information submitted regarding the justification for the purpose and conditions of the intended stay was not reliable. Due to visa rejection i planned to cancel the trip and requested to refund the amount.
Your team is not ready refund the full amount and the visa rejection is not because of my fault. Your team informed me that they have the option to pay rs20000/- only as refund. It is cancelled not because of my fault how can your team reject my refund.
I need the full refund as it is a huge amount for me.

Yatra reference number ya:3511103

I have book the ticket for air india 28th july for 11.05 am -13.10. Pm but due to some bug the site booked for vistara airlines with pnr (Pnr: vt47cg). As soon as i got confirmation i called their customer care but it was out of support hours. Hence i immediately cancelled within 10 minutes but they refunded only rs 3197 out of rs.7987. Immediately i book again with flight and it went through.

Why would i get partial refund if there is a glitch in their website which caused incorrect flight booking? I need my full refund.

I refer to my booking id-yh3328667 for my trip to west bengal (Darjeeling) and sikkim (Gangtok and pelling) via bagdogra airport siliguri. I had to point it with utter grief and dissonance for such a tour which feels like a nightmare.
Yatra were the worst people i ever booked travel package with. I will summarize my # experience in detail-
1) we were 4 adults (A family of 4) having heard of a big stature of yatra booked my full travel package with yatra for inr 75, 000 (Except airfare). These people even knew about the disturbance in north-east due to gorkhland protest. Especially in west bengal could have easily changed my trip from darjeeling to anywhere else in sikkim or have reshifted the dates of visit. These people doesnt even have any policy regarding these things. These people just say no to every request once money is transferred to their account. We were extremely terrorised during our whole tour due to these people.
2) their first job was to pick me up from bagdogra airport but from there itself i started suffering. When i landed at airport, i found no yatra representative or even a driver to pick me up. Then i tried to contact the reference numbers provided by these people. But rather then resolving my issue the yatra representative put me on hold for 15 mins. Then i saw a porter (Coolie) asking about yatra customers but he came for some other people who booked with yatra. Then i asked him to help me out. Then somehow he takes us to some taxi fellow and we were suppose to leave for darjeeling but due to disturbance in the region, rather than shifting my tour to some other place they cancelled my trip to darjeeling and asked me to book hotel myself in siliguri even after i already had a booking through them in darjeeling. So in a nutshell one of the places of my visit was cancelled and i was not even compensated and was rather asked book my hotel on my own.
2) i beared this all to maintain the mood of my family positive. I checked into the hotel sundaram palace somewhere at 2.30 and we were to leave for gangtok next morning but i suddenly recieved a call from yatra at around 4.30 that the siliguri-gangtok highway closed for next day. So we have to leave for gangtok that very day. We told them that we have already checked in to the hotel and paid on our own. So please do the booking for gangtok hotel on our part but they said you will have to book the hotel on your own.
So we booked the hotels 2 times for a single night even after already paid the amount earlier. So we left for gangtok that very day being fully terrorised that anything can happen on the highway but took a sigh of relief after safely reaching gangtok. We requested them to allot us only a single room which cost us around 3500/night. At night at 11pm we recieved a call that you will not be provided any taxi for sightseeing in gangtok. I requested them that even if i was in darjeeling, you could have provided me taxi for sightseeing but they said no. Thats how my first night went.
3) as i mentioned earlier according to my itinerary i was supposed to spend first two nights in darjeeling but was forced to stay in gangtok where i again booked the hotel on my own for 2nd night. On 2nd day obviously i was not here for my trip to relax. So i booked the taxi for sightseeing on my own.
4) on day 3rd they (Yatra) sent me taxi for the local sightseeing for any left spots on my day 2nd.
5) on day 4th again i was in some relief as they sent me a taxi for visit to baba mandir and tsomgo lake as per the itinerary unaware of the fact that the worst was to come.
6) now let me come to day 5 where i dont know how these people planned my trip and i being a fool trusted them. I was to leave for pelling on day 5 and also do the sightseeing that very day unaware of the fact that even if i leave at 7 in the morning, it will take me 6-7 hours even if i didnt encounter any traffic. I left at 8.15 after doing breakfast so early at hotel due to inclusions in the itinerary. I thought i would reach there by 1.30 roughly, so i asked the driver to take me to namchi chaar dhaam which was a very famous spot. To be truthful i wasted my extra 2.30 hrs as it was 15-20 kms round trip extra in the way to pelling. I reached pelling at 4.30. Then i asked the driver to take me to sightseeing as i was to leave for airport next morning. I dont know how irresponsibly they planned my tour to pelling for transfer and sightseeing on same day without any research as the driver told me that every sightseeing location was at around 1.30 hrs distance i. E 26 to 30 kms. So my point is i did best by visiting chaar dhaam as even if i reached pelling at approx 2 pm. I could not have done sightseeing after such a long journey. So i dropped sightseeing for pelling as i reached at 4 and in hilly areas sun sets at around 5pm. And the driver then came to me and asked for extra 1000rs for a trip to namchi. I explained him that i have even dropped my sightseeing which will could have costed you more than namchi.
8) yeah lastly i would like to mention that when they first sent me the quotation of hotels which they said to be 3 star rating and i asked my son to check the hotels once on his own. He checked the hotels on his own and found them that they are below average hotels costing around 1500 rs with no star rating and the full quotation was of inr 60000 and i told them to change my hotels to the ones i selected on my own for darjeeling and gangtok but didnt asked to change the hotel booked in pelling as i was supposed to stay for just one night. But the hotel was not not less than a dharamshala which typically costs around 2-2.5k per night for two rooms and it was in the middle of nowhere. We were already terrorised about the situation in west bengal and above all the manager terrorised us and asked us to leave that very day at night (On day 5th itself) as the situation of the highway to west bengal (Siliguri) was not safe and they are stone pelting on any taxi in west bengal and were guided wrong about the duration from pelling to bagdogra airport. So didnt even slept whole night and were feared to death and left early in the morning at 4 am.
In a nutshell, i still feel traumetized whenever i think of pelling.
So i request that you cant compensate the pain, harrasment (Mental as well as physical), inconvenience. But i request you to refund the money for the tour and also the extra 20000 that i spent myself or i shall drag you people in the court and media. Think about where your stature and brand name will reach.
Thank you

Hi team,

We are planned for our first trip on[protected]:30am) to bangkok, flight tickets and all other information has been shared by yatra agents but while on-boarding our tickets got rejected due to passport validity limits to travel but we are not received such a inform before confirm the package trip. Eventhough we were checking with those agents people regarding this date but they said this won't be issues for package but atlast this is completely awful things and not acceptable. The worst part at the airport when we got rejected there is no one with us on bhalf of yatra, and also everyone who pickedup the phonecall replied saying that this is not a office hours, and a toll-free person pickedup the phone and replied this is not his department, (Its an honeymoon booking), this is completely sad customer experience, kindly check this issues asap and refund our money with clear clarity regarding this issues. We need a clear cut action on this, we are ready to go to any level for this issue for your information.

Booking package details as follows for your reference.

Thai flight 326
Landed-confirmation #3564159-flight time was 4 hours
Bengaluru blr
12:50 am
Bangkok bkk
6:24 am
Booking ref. No. : yh3336223
Email id. : priyavijay.[protected]@gmail.com
Package amount : inr 69, 000/-

Looking forward for your response asap!

Best regards,
Priyadarshini v

I refer to my booking ID: YH3422994 for my holdiay trip to North Sikkim and Gangtok via Bagdogra airport and drop to siliguri and I had to write this in utter grief and dissonance about the unprofessional service and adamant behavior of Yatra.
We were 5 adults (2 families) and we booked hotels and all the desired transportation relying on a big brand to the stature of Yatra and accordingly i had advised my arrival at Bagdogra airport so that I can get a ready Cab and also I was told by Yatra guy (Mr Anugrah David)that cab driver will be waiting for you people
We reached at the schedule time and were surprised to see that nobody was there for us. On calling Yatra they kept us waiting for eternity and finally we were told that somebody will come up and pick us for travel to Gangtok. Imagine our plight when we reached there and kept on waiting for an hour waiting for some good fellow to pick us which has resulted in wastage of my leisure evening for that day as my travel itinerary briefed that evening is free for leisure and individual activity but we could not reach in evening but at late night around 10 PM.
Second, we were informed that hotel delight Sernya is 2 star property but on when we reached late night at Gangtok and checked in the hotel late night had resulted in forced stay at the hotel)we found that no star can be given to such kind of hotel, it was a really pathetic ridiculous hotel, we were given rooms on different floor and we insisted hotelier to provide stay at same floor but he said that he is unable as there was no room left. They provided me with the worst room possible which was damp, smelly, no hot water facility (geyser was not working), to add to it, we were welcomed by the bed bugs which left us to remain asleep for the entire night. I had informed the Yatra team at that very time to change my subsequent stay and provide me alternative solution as I was not in a position to bear such kind of service once again in the trip.
We moved on for travelling to Lachen and Lachung where our mobile network did not work as the location is remotely situated hoping that Yatra guys will do something to avoid us from witnessing horrendous experience at Gangtok of the previous night .
According to our itinerary we were informed about various en-route sightseeing points but our cab driver turned out to be a 20 year old boy who was living in his own world. He was always on his mobile talking to his girlfriend and driving on dangerous route . We requested him to keep his phone away and take us through the sightseeing points as per itinerary, but he paid no heed.
We somehow reached at Lachung and were surprised once again by the Hotelier over there.The hotel was Floret Lachung and the rooms booked by Yatra was even more pathetic than our rooms at Gangtok. It was a 8x8 room with no ventilation and since there are no AC’s or Fans at that location, such kind of rooms would definitely choke anybody living overnight at that particular place. So we requested the hotel owner Mr Mukherjee to change the room and we paid Rs4000 for getting a comfortable stay.
We started our return journey to Gangtok and started praying to God that Yatra guys might have listened to me regarding my request of change in the hotel at the Gangtok. When we reached Gangtok and our Phone came into life once again. We were really shocked this time that no heed was paid to my request and on telephonic conversation I was told that they tried reaching us. (When they were aware of the fact that our mobile network is unavailable in remote location).However had they seriously tried reaching us, they could have contacted the hotels in which we were staying or the cab driver. But NO, they can’t do that and finally we had to suffer one more night as we did in a hope of better tomorrow.
I definitely demand a refund from Yatra (Not in the form of E-Cash) as the pain and suffering I had gone through and also the extra payment that I had done at Lachung because of them and they must pay for it.

Hello Yatra
I have made a booking for a flight from Delhi to Vijayawada and it said that the payment has been cancelled but I was charged that amount from my debit card twice and it's been 7 days and there is no refund.so I am not at all happy with your Yatra app and I need you to refund my money immediately.
Total amount that has been charged is 10600 without a booking.