Yatra Online / YatraTrip.in Complaints & Reviews

We booked trip from u to srilanka.. Booking reference number is yh3545025. It was between 18 th of august to 23 rd.. On 4 the day of our trip we found our one of suitcase missing in travel from our vehicle.. We asked the driver... After reaching home... We complained... But no response...
Valuables & new clothes r in that suitcase... Please take action & reply..
It's already one week over..
The driver name is hemanta.. From apple tours.. His phone no.[protected].

Expecting good news..
Mamatha.

Booked ticket for sep-2-2017 for 4 paxs unfortunately my travel plan was postponed. When i tried reaching yatra for rescheduling my tickets they simply added all the unnecessary fees & doubled the amount for rescheduling. So i finally decided to cancel my tickets for which yatra is ready to pay rs.0/- (Zero) against my cancellation. When i asked is this is fair they simply answer saying that those were airline charges. However i reached airlines for cancellation they were ready to refund 2870/- from their side but yatra had levied some unnecessary charges & made it rs.0/- (Zero).

What a wonderful platform yatra had choose for business by targeting the airline customers.

I request the concern authorities to look into this kind of online frauds & regulate them.

We have booked flight from mumbai - chennai for mr. Dhanush kuttuva on 27th july 2017 in fl-93698, bookg reference no:[protected]. Pnr: #ig144k &. We immediately cancelled the booking due to change in travel plan. But till now we have not refund in our account. Tried yatra customer calls they are confirming that it has been deposited but unable to send the reference number.
We donot know whom to contact

I along with my wife and kids was visiting my extended family in india and wanted to go for a week long vacation to goa and near by pilgrimage centers (Gokarna, murudeshwar, sringeri, udupi). We made the assumption that this would involve extensive planning and availing the help of a travel agent would be the most pragmatic option. A local travel agent acted as a liaison to yatra.com and helped us craft a package. Little did we know that this was an exceptionally poor decision that would cost (From comfort, cost and safety perspective) us dearly.

Here are the details of our nightmare (Booking ref yh3554828):

1. We flew from hyd to mangalore on day 1. On the very first day of the vacation, the driver refused to follow the itinerary and take us to sringeri. While the reason he cited was that it was far away for a day trip, the real reason was that he was tired as he drove nearly 250km to get to mangalore airport. I complained to the transportation contact as well as yatra and this process took nearly hour and a half.in the end, i gave up.

2. The vehicle provided to us was dilapidated with a seat regularly becoming unhinged and falling on to the floor (Image attached). A/c was functioning at a bare minimum level.

3. On day 3, our nightmare got much worse. We reached gokarna for the night and the driver (Assigned by yatra) did not know how to get to gokarna international beach resort (Booked by yatra). I spent the next hour mediating between the driver and the hotel staff. The hotel staff informed us that the hotel is inaccessible by car and that all 9 o[censored]s (Included 2 senior citizens 87 and 71 yrs old as well as a 5 yr old kid) need to walk at least 1km with our luggage to reach the hotel. They advised us that they booked rooms in another hotel for us. We declined their offer and asked them for route guidance to the driver. Over the next 30 mins, the driver took us through a winding, hilly road (At times jeopardizing our safety) as the directions were intentionally bad. After everyone in our party was enervated and fearful, we gave up and went to the other hotel, the hotel staff recommended. We very quickly realized that it was a low cost budget motel (Images attached) and spoke to yatra and gokarna international resort to accommodate us there. This hotel had cobwebs, old, worn structures and bedsheets with stains. Neither parties helped us a bit. The cost between the hotel rates was significant and we have not received a refund in the difference of fares so far. A day later, we realized that the beach resort was full before we got there and they downgraded us to a low cost motel and didn't give the driver proper directions to get there precisely they didn't have any rooms for us.

4. Once we reached goa for our 2 day stay there, we were originally informed that we would visit north goa on day 1 and south goa on day 2. However, during the middle of day 1, we were abruptly informed that we were to visit north and south goa on day 1 and that there was no sight seeing on day 2. This did not make any sense to me as our check out of the hotel on day 2 was at 11 am and our flight back to hyd was at 11pm! I called yatra numerous times and got no support at all. The only agent i spoke to advised to 'manage the situation' on our own. Eventually, i called up the drivers myself and offered them the daily rate for the vehicle for day 2.

Overall, we had a terrible experience with yatra.com. The cost charged was exorbitant relative to the transportation and hotels provided. Effectively, we were charged the price of 4 star, 5 star hotels and were provided 1 or 2 star ones. Barring one agent, the rest of the customer service was callous and unresponsive. More importantly, there were constant problems, surprises and issues that made it difficult to enjoy our vacation. If we had indeed planned and booked our own reservations, it would have cost 40% less and we would have direct access to the transportation company, hotels etc. Yatra as an intermediary added no value and in fact reduced our influence. And we would have avoided the stress and tribulations we encountered during this trip. The drivers indeed attested to us the fact that only first time vacationers go with yatra and they never repeat this mistake again.

I would never, ever advise any vacationer to ever fall for yatra's marketing pitch given my exceptionally terrible experience.

Dear yatra.com i make 2 rail tickets from mukeria to delhi on 16 aug 2017 amount of rs 559.00/- is deducted from my pnb account which is through otp generated by pnb bank but tickets not receive by me through email or massage no any type of trasiction id show to me but ammount may deducted so please find and refund my amount which is deducted i have no need of ticket now thanks

Dear yatra service... My name is kaja. I was reserved my train tickets on 8 aug 2017 for sivakasi to chennai egmore booking through 2 times. Then the ticket was cancelled. I received sms. Because i had booked through two time. But unfortunatly those bookings are cancelled. But till to date i have not receive the refund amount rs.1834/-. My transaction id for first one is cbc[protected]dl7hfzm. My reference number is[protected].
The seond one transaction id is[protected]. Ref no[protected]. Please refund my amount quickly.

Last year i booked a ticket in yatra.com but because of wrong date i cancelled that. After cancellation they added rs. 250/- in e-cash and the rest in cash. I wrote about that in consumer forum and to my surprise they deducted even that rs 250/- e-cash from my account within 15 days.in their website it is written that yatra e-cash earned through cancellation refunds do not have any expiry date, then how do they cancelled the amount in 15 days. This is total fraud. I have added the screenshot for your reference.

I booked two tickets from kumbakonam to chennai on 08-august-2017 11:40pm. Amount got deducted from my account. Transaction id:
P1708082342187260425933. But transaction failed while conforming the ticket.

Regarding this i have given a call to the customer care and they told your refund has been initiated will communicate the reference number soon via email.

I got an email also with reference number. Later on the next day i got an email saying that we fail to process your refund kindly send me your bank details along with your cancelled cheque.

I sent those details but i failed to send the cancelled cheque. Because cheque book is there in my native place that is around 250 km away from chennai.

Instead i sent them my latest bank statement. But they refused to process the refund with bank statement. To get cancelled cheque i have to travel 250km and spend around 1000rs.

I really don't know why they require cancelled cheque for processing refund.
They are really torcher me.

Tried to book ticket from mutajapur to cst mumbai on wed, 26 jul 2017 with reference id[protected] for my brother akshay thorat and 2 more members.1099 rs got deducted but havent received a refund yet. Its been more tham 15 days. No contact from your side. Not even able to track the refund status on site. Return the money asap. No customer support available on the site.

Dear Sir/Madam,
I booked domestic flight tickets through yatra.com. I was planned to book from hyderabad to tirupati and then the return journey from tirupati to hyderabad.
I ended up booking two tickets on 8th september and 11th september from tirupathi to Hyderabad.
Booking Ref Numbers:
1. Booking Ref No.[protected]
2. Booking Ref No.[protected]

I used the onward booking webpage which didnt book from hyderabad to titupathi and ended up booking from tirupathi to hyderabad twice.

When contacted within minutes of booking, there response is not good and they were saying to cancel it and book as they cannot do anything and they show no accountability or responsibility.
They were saying they have no control either to cancel/modify/change and only replying you paid i, so you bear the result.

I dont think this is acceptable in any business and they cannot deny any assistance .
Kindly look in to the issue and request them to refund the amount Rs.11, 075/-

Thanks,
Kiran V

I was charged rs.50549/- (On 11.08.2017) for an international booking which is still priced at rs.43000/- (On 14.08.2017) booking reference number[protected]... I request a refund of the excess amount charged... I mostly do my domestic/international booking fro yatra and i did not expect such kind of cheating from their side... Kindly refund the excess amount charged so as to maintain a good relationship with them again.

I have paid for the ticket through Yatra.com online, for Doha-Delhi-Hyderabad to travel on 30th August and return on 3rd Sept 2017 Hyderabad-Bombay-Doha. The money have been debited to our card account, but the ticket has not been issued. Upon contacting yatra.com customer service they sat the system is down sometimes, and sometimes they are telling its Sunday today that is why they cannot check their account. They have given the reference number[protected], I am bit tensed now, as to how and when I will get my money back, because this was my only money to travel. I am afraid I will loose my family time expecting to spent after long time away from them, just because of this issue. Please resolve this issue and issue the ticket. Thanks

I have bought the international ticket, today 13th August 2017, for travel to India, from 30th August 2017 Doha-Delhi-Hyderabad, return 3rd Sept 2017 Hyderabad-Bombay-Doha, paid through credit card, on 9:24 am (Qatar Time), the payment has been taken from our my account, and now it is 1:10 pm (Qatar Time) have neither received ticket confirmation nor any email correspondence. Upon calling customer service I am told the payment system is down, and we will get back to you in one hour time. Still waiting for the response. It is an international ticket purchase, with huge amount for me. The reference number I am given is[protected]. I am just not believing myself, I travel very often, but this has happened for the first time in my life, that a reputed online ticket website have such a problem, completely flabbergasted and annoyed. I hope this will be resolved and I will get my ticket. I hope I not heading for a worst experience of my life in dealing with Yatra.com. Thanks

मैंने यात्रा.कॉम पे रेल बुकिंग करने की कोशिश की थी परन्तु तिन बार प्रयत्न करने के बाद तीनो बार बुकिंग फ़ैल हो गयी और मेरे अकाउंट से अमाउंट कट गयी और और बुकिंग फ़ैल के massage आ गए परन्तु ७ दिनों के बाद भी अमाउंट मेरे बैंक खाते में जमा नहीं की गयी बुकिंग हेमंत मनोहरराव वैद्य के नाम से की थी और मेरा मोबाइल नो. ९८९०७१०८५७ है बुकिंग वर्धा to कल्याण और कल्याण to वर्धा की थी.
निचे रिफरेन्स no और अमाउंट दिया है. कृपया मेरा प्रॉब्लम सॉल्व करे.

1) reference no.[protected] amount 784/-

2) reference no.[protected] amount 784/-

3) reference no.[protected] amount 784/-

I try my rail booking 3 times but fail booking.
Booking amount deduct from my bank account and not refund transfer in my bank account so please handle this problem urgently.

1) reference no.[protected] amount 784/-

2) reference no.[protected] amount 784/-

2) reference no.[protected] amount 784/-

Hemant manoharrao vaidya

Mo. No. [protected]

Respected Sir/ Madam,

I, Rishikesh Tiwari would like to bring in your kind notice on irregularities by Yatra and Jet and seek your kind intervention in this; Details of the issue is as below:

I have booked Tickets for my family members from Yatra (for Jet Airways) on 4th July and I have been charged for Rs.23780/- but there was no actual ticket booked. I tried calling Yatra which is really a difficult task- finally I got the answer that the same was because of system error and the amount will be refunded in next 2 days- then there was reply that it will be done on 7 days and 10 days- Finally I got this refund after one week almost and the issue was closed. On 4th when ticket was not booked (and PNR was not generated and I have been charged)- after discussion with Yatra call centre- I have purchased another ticket-(paid 26020/) but the worst shock and surprise was that in spite of correct data and details- the destination changed (to become from and vice-a-versa); this is purely because of system error, faulty online system. I bought this in to notice of Yatra Management but not got any proper response- finally escalated to Jet Airways highest authority and finally I have been refunded some amount and I have penalized for 14165/- by deductions for no reason and no fault from my side.

I would like to draw your urgent attention on below point and you’re your intervention:
1.Only after my repeated follow up and reminders on UDF refunds- Yatra refunded the UDF amount that too I am not sure whether the same is genuine or not? I have not seen any pro-activeness in refunding the UDF from any one of them -even after sharing the circular of DGCA, Yatra and Jet were not ready initially to refund. Later on they refunded some amount but I am sure there is gap in the same.
2.Neither Yatra nor Jet ready to share the complete break up Total Amount Charged, Break of Refunded and Total Break Amount of Amount penalty. There is no transparency in charges they have charged to me.
3.Yatra is doing malpractices by overcharging to the consumers- like in this case and Jet Airways is directly / indirectly supporting in it but not disclosing the breakup of the charged amount.
4.Yatra is misleading consumer on their portal- when we try to book any air ticket- its shows X Rate- when we select that because X plus Rates- and finally we book and go to pay- we finally land up paying X Plus Plus amount- This is purely misleading consumers. There are so many hidden charges levied by Yatra which they never disclose and collect over charges from passengers.
5.The worst part is that Jet Airways does not have any control mechanism to stop and hold such malpractices at Yatra. They don’t have any review mechanism too. Since Yatra is issuing Jet Airways tickets by using “JET AIRWAYS” brand- its equal responsibility of airlines too- to control such unethical practice. Considering the principal service providers- Jet Airways cannot simply wash their hands from such issues.

I am also putting few reviews of Yatra (which is hardly few reviews among so many negative and worst reviews which is easily available on web) for your reference- request you to please have a look so that you understand how these Online companies play with consumers and harass by overcharging, by providing unprofessional services and doing unethical business. Such malpractices has to be looked seriously and suitable action should be taken against such irregularities..

https://www.consumercomplaints.in/yatracom-refundable-tickets-c1623742
https://www.tripadvisor.co.za/ShowTopic-g293860-i511-k6591419-Yatra_com_is_cheat...⇄
https://www.consumercomplaints.in/yatra-online-yatratripin-no-refund-for-missed-...⇄
https://www.complaintsboard.com/complaints/yatracom-fake-promises-and-bad-servic...⇄
https://www.complaintsboard.com/complaints/yatracom-highly-disappointed-with-yat...⇄
https://www.complaintsboard.com/complaints/yatracom-fooled-by-the-offer-c801911....⇄
https://www.tripadvisor.com/ShowTopic-g293860-i511-k6070520-Yatra_com_the_bigges...⇄
https://www.consumercomplaints.in/yatra-online-yatratripin-doing-fraud-activitie...⇄
https://www.consumercomplaints.in/yatra-online-yatratripin-i-am-complaining-abou...⇄
https://www.complaintboard.in/complaints-reviews/yatra-com-l25997.html
https://www.consumercomplaints.in/yatracom-misleading-hotel-information-c1345188
https://www.consumercomplaints.in/yatracom-misleading-and-lying-c1146015

I sincerely request you to please review this issue and help me in getting justice..

I also apologies & sincerely regret for the inconvenience cause to you because of this issue. The below trails are self-explanatory to understand the issue. Hope to hear your decision after review of this issue. Please consider. Kindly do the needful and oblige.

Thanking you.
Yours Truly

Hi team,

My booking ref no. Is yh3443145. If have paid yatra team full fledged amount of inr 450, 000/- against our tour to europe. Our departure is 14-aug and till now we have no status of our visa. I am in touch with vfs italy and italy embassy and they are not helping either. When i asked your operations team, they are saying we can't do anything here. I am requesting them to shift my travel as my visa is still not processed but they are not helping. If i say that please refund my money in case i don't get my visa in next 2 days, they say we can't refund where as it can be easily be refunded. I checked with airline regarding our confirmed pnr ticket details, they said ticket fare is refundable and will be refunded to your travel agency's account. So the point is if airline is ready to refund, why can't you refund my hard earned money.

Now you will say that visa approval is not our hands, it's in hands of embassy. But question is why your sales agents makes false promises like your schengan visa will be processed in 10-15 days, it won't take more than that. Why your sales agents don't tell us in clear and transparent way that schengan visa might take time and chances are you may not even get visa on time. But why they would tell, after all they have to sell their products anyhow by making false claims and once booking payment is paid, their purpose is solved. This is the policy of yatra that anyhow just collect the full fledged amount from consumers and forget them. I have given yatra my hard earned money of rs 450, 000/- which is not a small amount for any middle class person but yatra has to increase their revenue by looting consumers and let them suffer. My sales agent was krishan. [protected]@yatra.com

Jet airways informed they transferred my refund amount to the agent yatra.com. But yatra.com cheated me by not giving my amount back. They told blind excuses like airlines didn't inform them about amount etc. I lost 17000rs from the fraud agent yatra. Previously also i had a bad experience from yatra since they give me points instead of cash for cancellation of a booking. Please be alert if you are doing any booking using yatra. You are going to loss huge amount if you have to reschedule or cancel ticket

I travelled from kerala to bangalore on 6-8-2017,
Yatra.com reference number:[protected]
The booking was for sam tours & travels 2+2, mercedes benz, ac seat number 5.

Just before 2 hours of travel i got a message stating my bus number is ka.51 c.477 and seat is shifted to 17.

When i went to the boarding point is was some old bus with no suspension and not even close to mercedes which i booked initially, one with worst a/c and seat was not even able to sit properly.

When i asked why is the bus like this the driver told that the other bus has some complaints.

Whole journey was a mess and now i am having back ache. Yatra dont even have a phone in customer care for bus booking.

I request you to do a refund of the booking amount as this is a clear case of cheating.

Hi team,

We did booking - yh3434960 - with your sale consultant - raghav. [protected]@yatra.com. He is very good in selling, but post that when we tried reaching him, he is diverting us to one or other poc. Truly, when it comes to after sale services, yatra is the worst we have encountered so far.

There is no one reachable to support the customer of yatra at your helpdesk no. We booked and paid rs. 75000 and all we are getting is wait-wait-wait with no resolution.

They agreed on one itinerary while taking booking amount and near to our travel date - 9th august, they sent some other itinerary. Its just 3 days to travel and no one to help. Revised itinerary also, yet to be received. Don't you think your services are quite slow.

We loved and had a delightful experience with makemytip, but our choice to select yatra is turning out to be a nightmare.

Please help us. At least give us 1 poc no. Who is reachable all the time, since raghav is either disconnecting our calls and vinay the ops person is on off. Let us know whom should we contact.

Regards,
Manoj sharma
[protected]