Yatra Online / YatraTrip.in Complaints & Reviews

On 28th aug'17 at 9:20 p. M, i was trying to book a air ticket from srinagar to kolkata through yatra.com for mob. No.[protected] and mail id - [protected]@gmail.com, but after successfully payment transaction (Reference no.[protected] of 5268.00 rupees, unfortunately ticket was not generated there. And now, after 6 days from that issue still that amount has not been refunded to my account even do not gate any positive response from yatra customer service. This is very poor services from that well known organisation

Hello, it's been a week passed and my queries went unheard. Yatra reference no.[protected] and the said refund was to be made within a week (Booked on 22nd aug.2017), and i find it being sceptical now, though nothing like the third party should get involved here yet i have been complying with their policies so far and yet again nothing gets resolved.

Dear sir,

I was travelling on the morning star travels a/c sleeper (2+1) bus[ py05a-1199 pnr : ts[protected]legg operator pnr : 4625707 booking reference :[protected]] on 11 august 2017 from bangalore to hyderabad to attend my college convocation. The expected arrival time for the bus at hyderabad was 12 august at around 6:30 am.
When i woke up in the morning of 12 aug i noticed that my gps still showed me in karnataka. Later i came to know that the driver was taking an alternative route to avoid rta checking and toll gates. It happened out that the bus travels didn't have the required permit to be running sleeper buses on the route.
The journey that had to take around 8 hours took a total of 22 hours as we reached to our destination i. E hyderabad on saturday night 8:30 pm. It costed me once in a lifetime chance to attend my convocation.
I want a complete refund of my ticket along with damages covered for the emotional harassment and mental torture that i had to face during this horrendous journey.

If no action is taken in this regard i will feel cheated and lose my faith in the system as no heed is paid to the voice of innocent people due to the callous attitude of the people in charge for the same.
Also i am going to sue yatra.com for selling tickets of buses without doing a background check on the companies and going ahead with selling the tickets even though they don't have a permit to be running on the prescribed course of travel.

Below is the reference for the media coverage of the same event :
http://www.deccanchronicle.com/nation/current-affairs/140817/private-buses-take-...⇄

Regards
—
Karan mangla
Registered email id - karan. [protected]@samsung.com [corporate account]
+91-[protected]

Hello,

I did a hotel booking in darjeeling. The details are:
Yatra reference no:[protected]
Amount paid: rs.10, 712
Name: anuj chandra
Phone no.[protected]
Hotel name: hotel fairmont (29th sep17' - 03rd oct17').

After booking the hotel, i cross checked with the hotelier if they received the booking or not and i was told that riots and arson attacks have been going on there and that my booking stands invalid since i will not be able to enter darjeeling during that period.
Now, i would like to mention the varied efforts i have taken to be heard :
1. Called the hotelier as i mentioned above.
2. Contacted your customer center and told them everything regarding the riots and the fact i have already made a full payment for the hotel booking. I was assured that the matter will be looked into and they will reach me within 24-48 hrs. They never reached me till now!!!
3. After 3 days i called customer care again and i was told that he has talked about it with the hotelier (Real or not i don't know) and the booking is confirmed from hotel side and he told that he will provide me with hotel details to contact them later.
I never received the details!!!
4. I called at the hotel again and the hotelier told that the booking is uncertain. (Again). I have attached recorded voice call made to the hotelier.

Your customer care is not only misleading the customers but disregarding the customer's concerns by giving them false assurance.

I want to know on what basis was my booking accepted by yatra, and who received the payment for this invalid booking. Firstly, you shouldn't be receiving the bookings for darjeeling, if it is surrounded by this huge civil agitation.
I would be happy to know if yatra team has given even half of their time and efforts that i took in writing this mail. As your customer, i demand to get my payment refunded because this clearly is a limitation from your side.
Lastly, i would like to mention that i have raised my complaint on all possible social media so as not to be victimized by your fraudulent services.
This clearly is my last booking from yatra if the issue is not resolved asap.

Thanks,

Anuj chandra
[protected]
Anuj. [protected]@gmail.com

I am trying to cancel a yatra booking and before 20 days of my flight and i am getting zero refund!! My yatra booking reference number[protected].

Now why should i cancel this ticket? I find no reason to cancel as the cancellation charges is higher than my ticket fare.

This is joke, isn't it?

If yatra can give me some refund, this ticket can be useful for the people who actually needs it.

I recently booked flight from bombay to cincinnati from yatra application with booking reference id:[protected].
The flight from bombay is till newark and i need to catch another flight from newark to lga (New-york). I was expecting that i no need to manage transportation from newark to lga as i have booked single journey from bombay to cincinnati. But the yatra people said you have to manage it yourself.
Why should i pay extra money for local transportation from newark to lga?
What if i will miss flight from lga?
I am going usa first-time with heavy luggage and don't know anything about usa local transportation.
Yatra should be managing transportation for me or should give me full refund.

Dear ms. poopathi,
We would like to confirm that the refund due for an amount of rs. 595.00 against yatra reference number [protected]
Was processed on 3, august, 2017 to your account.
Kindly note that the private sector banks may take 2-3 working days and public sector banks may take up to 7 working days
To refund the amount in your account.
If at any time you need to contact the bank about the refund, please use the bank transaction id
Cbc[protected]diu14.
Best regards,
Yatra team

I got this message long time before the date is mention above but till now i didn't get money back.

So humbly request you to process faster, so i can get money back in my account.
Thanking you

We booked trip from u to srilanka.. Booking reference number is yh3545025. It was between 18 th of august to 23 rd.. On 4 the day of our trip we found our one of suitcase missing in travel from our vehicle.. We asked the driver... After reaching home... We complained... But no response...
Valuables & new clothes r in that suitcase... Please take action & reply..
It's already one week over..
The driver name is hemanta.. From apple tours.. His phone no.[protected].

Expecting good news..
Mamatha.

Booked ticket for sep-2-2017 for 4 paxs unfortunately my travel plan was postponed. When i tried reaching yatra for rescheduling my tickets they simply added all the unnecessary fees & doubled the amount for rescheduling. So i finally decided to cancel my tickets for which yatra is ready to pay rs.0/- (Zero) against my cancellation. When i asked is this is fair they simply answer saying that those were airline charges. However i reached airlines for cancellation they were ready to refund 2870/- from their side but yatra had levied some unnecessary charges & made it rs.0/- (Zero).

What a wonderful platform yatra had choose for business by targeting the airline customers.

I request the concern authorities to look into this kind of online frauds & regulate them.

We have booked flight from mumbai - chennai for mr. Dhanush kuttuva on 27th july 2017 in fl-93698, bookg reference no:[protected]. Pnr: #ig144k &. We immediately cancelled the booking due to change in travel plan. But till now we have not refund in our account. Tried yatra customer calls they are confirming that it has been deposited but unable to send the reference number.
We donot know whom to contact

I along with my wife and kids was visiting my extended family in india and wanted to go for a week long vacation to goa and near by pilgrimage centers (Gokarna, murudeshwar, sringeri, udupi). We made the assumption that this would involve extensive planning and availing the help of a travel agent would be the most pragmatic option. A local travel agent acted as a liaison to yatra.com and helped us craft a package. Little did we know that this was an exceptionally poor decision that would cost (From comfort, cost and safety perspective) us dearly.

Here are the details of our nightmare (Booking ref yh3554828):

1. We flew from hyd to mangalore on day 1. On the very first day of the vacation, the driver refused to follow the itinerary and take us to sringeri. While the reason he cited was that it was far away for a day trip, the real reason was that he was tired as he drove nearly 250km to get to mangalore airport. I complained to the transportation contact as well as yatra and this process took nearly hour and a half.in the end, i gave up.

2. The vehicle provided to us was dilapidated with a seat regularly becoming unhinged and falling on to the floor (Image attached). A/c was functioning at a bare minimum level.

3. On day 3, our nightmare got much worse. We reached gokarna for the night and the driver (Assigned by yatra) did not know how to get to gokarna international beach resort (Booked by yatra). I spent the next hour mediating between the driver and the hotel staff. The hotel staff informed us that the hotel is inaccessible by car and that all 9 o[censored]s (Included 2 senior citizens 87 and 71 yrs old as well as a 5 yr old kid) need to walk at least 1km with our luggage to reach the hotel. They advised us that they booked rooms in another hotel for us. We declined their offer and asked them for route guidance to the driver. Over the next 30 mins, the driver took us through a winding, hilly road (At times jeopardizing our safety) as the directions were intentionally bad. After everyone in our party was enervated and fearful, we gave up and went to the other hotel, the hotel staff recommended. We very quickly realized that it was a low cost budget motel (Images attached) and spoke to yatra and gokarna international resort to accommodate us there. This hotel had cobwebs, old, worn structures and bedsheets with stains. Neither parties helped us a bit. The cost between the hotel rates was significant and we have not received a refund in the difference of fares so far. A day later, we realized that the beach resort was full before we got there and they downgraded us to a low cost motel and didn't give the driver proper directions to get there precisely they didn't have any rooms for us.

4. Once we reached goa for our 2 day stay there, we were originally informed that we would visit north goa on day 1 and south goa on day 2. However, during the middle of day 1, we were abruptly informed that we were to visit north and south goa on day 1 and that there was no sight seeing on day 2. This did not make any sense to me as our check out of the hotel on day 2 was at 11 am and our flight back to hyd was at 11pm! I called yatra numerous times and got no support at all. The only agent i spoke to advised to 'manage the situation' on our own. Eventually, i called up the drivers myself and offered them the daily rate for the vehicle for day 2.

Overall, we had a terrible experience with yatra.com. The cost charged was exorbitant relative to the transportation and hotels provided. Effectively, we were charged the price of 4 star, 5 star hotels and were provided 1 or 2 star ones. Barring one agent, the rest of the customer service was callous and unresponsive. More importantly, there were constant problems, surprises and issues that made it difficult to enjoy our vacation. If we had indeed planned and booked our own reservations, it would have cost 40% less and we would have direct access to the transportation company, hotels etc. Yatra as an intermediary added no value and in fact reduced our influence. And we would have avoided the stress and tribulations we encountered during this trip. The drivers indeed attested to us the fact that only first time vacationers go with yatra and they never repeat this mistake again.

I would never, ever advise any vacationer to ever fall for yatra's marketing pitch given my exceptionally terrible experience.

Dear yatra.com i make 2 rail tickets from mukeria to delhi on 16 aug 2017 amount of rs 559.00/- is deducted from my pnb account which is through otp generated by pnb bank but tickets not receive by me through email or massage no any type of trasiction id show to me but ammount may deducted so please find and refund my amount which is deducted i have no need of ticket now thanks

Dear yatra service... My name is kaja. I was reserved my train tickets on 8 aug 2017 for sivakasi to chennai egmore booking through 2 times. Then the ticket was cancelled. I received sms. Because i had booked through two time. But unfortunatly those bookings are cancelled. But till to date i have not receive the refund amount rs.1834/-. My transaction id for first one is cbc[protected]dl7hfzm. My reference number is[protected].
The seond one transaction id is[protected]. Ref no[protected]. Please refund my amount quickly.

Last year i booked a ticket in yatra.com but because of wrong date i cancelled that. After cancellation they added rs. 250/- in e-cash and the rest in cash. I wrote about that in consumer forum and to my surprise they deducted even that rs 250/- e-cash from my account within 15 days.in their website it is written that yatra e-cash earned through cancellation refunds do not have any expiry date, then how do they cancelled the amount in 15 days. This is total fraud. I have added the screenshot for your reference.

I booked two tickets from kumbakonam to chennai on 08-august-2017 11:40pm. Amount got deducted from my account. Transaction id:
P1708082342187260425933. But transaction failed while conforming the ticket.

Regarding this i have given a call to the customer care and they told your refund has been initiated will communicate the reference number soon via email.

I got an email also with reference number. Later on the next day i got an email saying that we fail to process your refund kindly send me your bank details along with your cancelled cheque.

I sent those details but i failed to send the cancelled cheque. Because cheque book is there in my native place that is around 250 km away from chennai.

Instead i sent them my latest bank statement. But they refused to process the refund with bank statement. To get cancelled cheque i have to travel 250km and spend around 1000rs.

I really don't know why they require cancelled cheque for processing refund.
They are really torcher me.

Tried to book ticket from mutajapur to cst mumbai on wed, 26 jul 2017 with reference id[protected] for my brother akshay thorat and 2 more members.1099 rs got deducted but havent received a refund yet. Its been more tham 15 days. No contact from your side. Not even able to track the refund status on site. Return the money asap. No customer support available on the site.

Dear Sir/Madam,
I booked domestic flight tickets through yatra.com. I was planned to book from hyderabad to tirupati and then the return journey from tirupati to hyderabad.
I ended up booking two tickets on 8th september and 11th september from tirupathi to Hyderabad.
Booking Ref Numbers:
1. Booking Ref No.[protected]
2. Booking Ref No.[protected]

I used the onward booking webpage which didnt book from hyderabad to titupathi and ended up booking from tirupathi to hyderabad twice.

When contacted within minutes of booking, there response is not good and they were saying to cancel it and book as they cannot do anything and they show no accountability or responsibility.
They were saying they have no control either to cancel/modify/change and only replying you paid i, so you bear the result.

I dont think this is acceptable in any business and they cannot deny any assistance .
Kindly look in to the issue and request them to refund the amount Rs.11, 075/-

Thanks,
Kiran V

I was charged rs.50549/- (On 11.08.2017) for an international booking which is still priced at rs.43000/- (On 14.08.2017) booking reference number[protected]... I request a refund of the excess amount charged... I mostly do my domestic/international booking fro yatra and i did not expect such kind of cheating from their side... Kindly refund the excess amount charged so as to maintain a good relationship with them again.

I have paid for the ticket through Yatra.com online, for Doha-Delhi-Hyderabad to travel on 30th August and return on 3rd Sept 2017 Hyderabad-Bombay-Doha. The money have been debited to our card account, but the ticket has not been issued. Upon contacting yatra.com customer service they sat the system is down sometimes, and sometimes they are telling its Sunday today that is why they cannot check their account. They have given the reference number[protected], I am bit tensed now, as to how and when I will get my money back, because this was my only money to travel. I am afraid I will loose my family time expecting to spent after long time away from them, just because of this issue. Please resolve this issue and issue the ticket. Thanks

I have bought the international ticket, today 13th August 2017, for travel to India, from 30th August 2017 Doha-Delhi-Hyderabad, return 3rd Sept 2017 Hyderabad-Bombay-Doha, paid through credit card, on 9:24 am (Qatar Time), the payment has been taken from our my account, and now it is 1:10 pm (Qatar Time) have neither received ticket confirmation nor any email correspondence. Upon calling customer service I am told the payment system is down, and we will get back to you in one hour time. Still waiting for the response. It is an international ticket purchase, with huge amount for me. The reference number I am given is[protected]. I am just not believing myself, I travel very often, but this has happened for the first time in my life, that a reputed online ticket website have such a problem, completely flabbergasted and annoyed. I hope this will be resolved and I will get my ticket. I hope I not heading for a worst experience of my life in dealing with Yatra.com. Thanks